A1 Janitorial Supply Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11080341, and find that this...

resolution satisfactory to me. 
IIt is good to know a business is willing to make recompense for its mistakes.
Sincerely,
 
[redacted] M. [redacted]

A1 closed account [redacted] and voided invoice [redacted] in the amount of $346.26. The product may be kept free of cost and of no obligation to City of Lynden. Thank you, A-1

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Although I appreciate Revdex.com repsponse to this matter.  I feel that A1 Janitorial Supply has wasted time that I didn't have on their shady business practices. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
PLEASE TAKE US OFF OF YOUR MAIL AND OR CALL LIST.     
Sincerely,
[redacted]

A1 has closed account [redacted] and voided invoice [redacted] The product which was received may be kept and used or discarded. Product is non toxic and highly effective degreaser. We apologize for the inconvenience this has caused.

A1 closed account W11514 on October 16, 2015, a voided invoice has been forwarded to [redacted] Motel, Kissimmee Florida. The product which was received may be kept as a sample. A1 will not contact [redacted] Motel; if there is additional information needed they may contact us directly. Thank you,

A1 Janitorial has closed account [redacted] and voided invoice [redacted] No money is owed from [redacted] Culture to A1 Janitorial for product received in March. The product may be kept at no expense or obligation to [redacted] Culture. We apologize for the misunderstanding regarding amount of product ordered and...

the cost.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This company has been constantly calling ( Bryan)my work place and trying to sell their product, Our management has informed them that its a violation of `do not call``list still they have been calling. and we have refused to talk to any one on the phone and finally we received an invoice in the mail on January 10, 2015 and their product on January 11th,2015. We called them back as we raised our concern that we never ordered anything of any sort . My manager called them on 12th and asked them to take the product back, they refused to take it back and insisted that we have to pay it. I have filed a complaint with local authorities for harassment. I will follow it through, I am sure we are not the first ones who are scammed, upon reading the reviews there are many other individuals this company must be held accountable for harassment.

Initial Business Response /* (1000, 6, 2015/09/01) */
A1 is unable to locate an account with the information provided in complaint. An account or customer ID number is needed so this complaint may be resolved.

A1 closed account [redacted] and voided invoice [redacted] in the full amount of $131.26. The material which was received at the Town may be kept at no cost or obligation. We apologize for the miscommunication and any inconvenience this has caused. If there is additional information needed, please...

contact A-1 directly.
Thank you

Initial Business Response /* (1000, 5, 2015/06/16) */
The shipments prior to invoice A1SXXXXX have been received at [redacted]
Invoice A1SXXXXX is voided, the shipment was refused.
No further contact will be made from ** regarding account [redacted]

Initial Business Response /* (1000, 8, 2015/05/12) */
The account[redacted] & Suites was closed on May 5, 2015. Sales representative spoke with [redacted] and was not aware that he was not authorized to purchase for [redacted]
We will be reviewing the sales call in detail to see...

where the Sales Representative failed to communicate effectively. We apologize the inconvenience this has caused, please keep the product to use as a preventative maintenance from clogs and grease build up. If there is additional information needed please contact.
Initial Consumer Rebuttal /* (2000, 10, 2015/05/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]
I am rejecting this response because: As I stated, I discarded previous invoices.  They know full well who I am, my phone number [redacted] my address...

[redacted]) what they are trying to collect from the City, and all other particulars of this claim.  This is simply their method of avoiding the issue.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Account is closed and invoice [redacted] is voided in the full amount. No further contact will be made regarding payment on this invoice.

A1 Janitorial offered our maintenance manager a free trial of their powdered drain sewer opener. They shipped more than a free trial and billed us for an order we did not request. When I contacted their AR team, I was given the general run around and received a credit for the owed invoice after calmly explaining why we were not going to pay for a product we did not order.

The company clearly has unethical practices and I feel for the individuals who must make a living speaking with upset consumers. They credited back our outstanding invoices at the cost of 15 minutes of work time. Not terrible, unfortunate, and their AR team & manager were professional and handled the complaint well (as I'm sure they must do often).

Initial Business Response /* (1000, 5, 2015/09/09) */
All collection efforts have ceased on invoice [redacted] The account is closed and no contact will be made regarding payment for product ordered by [redacted] from The [redacted] on October 31, 2014.
Initial Consumer...

Rebuttal /* (2000, 7, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

A 1 has voided the account and zeroed invoice [redacted] ($133.87). The material which was received may be kept free of cost and at no obligation. We apologize for the miscommunication and any inconvenience this may have caused. Thank you,

please provide an invoice or customer id number so this complaint may be addressed and resolved.