AAA National

Called AAA 10:15 pm as broke down with Tahoe pulling trailer. Have RV prime. Person spent 50 minutes leaving on hold off and on trying to get out of towing trailer. Was then told I would have to pay person towing anything over $500 for towing of trailer. Could not tell me what $500 covered. Said person towing would have to let me know. When the RV part was taken out nothing was mentioned of this. Then found out they didn’t turn in request for help until 11:05 pm. Told someone show be here around 12:30am. Was also told they might leave one of us to find another means to get home. No other way to get home as around an hour or so from home. Totally disgusted. Believe the RV coverage a wast of time. Still waiting on the interstate

On October 19, 2020 I received a call from my wife that our vehicle was showing a HOT engine signal , so she pulled over. She called AAA and was told 1 hour, then another hour, then another hour and they were BUSY ! FINALLY showed at 7:45pm, cocky, rude driver said my wife had an attitude because she questioned the $12.00 fee ? On a main 4 lane highway, in the dark, alone with a windy rain storm ! AAA and INTERSTATE TOWING, extremely POOR service, RUDE, Attitude problem ! Will CX my plan ! LIVID !

After 13 years of service I received extremely poor roadside assistance. My dogs got locked in the car at the gas station in Tampa, Fl. It was 89 degrees. AAA said it would be an hour and a half before they could come. I tried to explain the seriousness of the situation. My dogs were overheating. I had one pregnant dog due any day that was panting very fast. Thank goodness the police came fast. I will not pay money to triple A again for services not received. Their attitude regarding my dogs was very nonchalant. I did not matter to them.
No stars this is unacceptable.

Keeps sending bills when policy is cancelled.I had Auto and home policy with AAA. I had cancelled my Home Policy July 20 and Auto policy for July 31 when they were expiring as I had switched to State farm. I later received a letter stating later late of cancellation first for my home and the later for my Auto. I called call center and got my new home State Farm declaration page faxed and got it resolved. I later called for Auto got the declaration page faxed and emailed at least thrice. No only I did not get any reply, I later get a bill. I have spent count less hours on phone waiting to reach someone and then they will just disconnect and say that fax it to me and will not give any follow up. I have spent more than 20 hours to deal with this mess of your creation and still not resolved. It is very poor service not be expected when I was a AAA customer for more than 10 years. You cannot expect anyone to come back. Can some please resolve it.

On August 23 I called AAA Roadside Assistance for my vehicle who was having issues with the battery. I waited from 2:30 PM to 5:00 PM and no one came.
I called the AAA office several times where they promised they would come and help but they never did. The driver never called me back.
I had to walk three blocks to the nearest gas station to ask for help. When my husband used the application the waiting time was another 2 hours. It was 95 degrees out side for a senior person like me. I felt they did not care. Extremely bad service.
My husband and I are paying for a service that we never received. We need our full money reimburse.

DO NOT GET AAA if you want good customer service and roadside assistance
At 10:30am I got a call from my daughter who was stranded alongside a major interstate. 10:32 called AAA roadside assistance. 10:57 they finally answer and say they will get someone out there within an hour. 11:15 I went online to see if that would be quicker. When I click on roadside assistance it says "unable to complete at this time". Daughter is alone and getting worried. I call AAA again at 11:45. They finally answer at 12:05pm. I am told by agent Michael someone will be there at 2:07pm. I said 'you mean 2 more hours' and he said 'yes mam'. I said no wonder AAA is lucky to average 1-2 stars if it takes almost 4 hours from start to actually getting help. I asked for his employee ID #58707 possibly fake because when I asked for a supervisor I was hung up on. It is a sunny dry day and I see no excuse for such lack of decent customer service. Got a neighbor to run and help her . At 12:20 I got a call from a service station and they had just then been notified by AAA that we were seeking service. Not his fault as AAA did not even contact him until almost two hours after I placed my first call. DO NOT UNDER ANY CIRCUMSTANCE CHOSE AAA for roadside assistance! Unless of course you feel being stranded for 4 ho

Poor Customer service
I called today 8/13/2020 and stated I was not getting my discount on my home owners policy for having life insurance through AAA. The 1st customer service rep transfered to the life insurance department which should not have been. The insurance department rep said of course she could not help this is handled by customer service and I asked to be transferred back. After being transferred back I explained to the rep what I was calling about and she proceeded to transfer me again to another department for whatever reason and I was on hold for 20 minutes. This is ridiculous and I do not see what is so complicated about what it is I am asking. If this is the service I have to look forward to I may have to look for services elsewhere.

I called AAA prior to leaving on a road trip to ensure my trailer was covered. "Oh yes no problem" was the response any problem just give us a call.

I am a premier member with AAA roadside assistance. I had called to check coverage cover both my car and trailer before a road trip. I was told it did, just give us a call if anything happens I was told. I got a blowout on my trailer in the desert with x2 kids in 110f heat. I called for roadside assistance, I explained the situation and they told me I wasn't covered for the blowout. I called back again and said I needed help and a low loader as the axel and leaf spring we damaged. They asked if I was in a life threatening position and I said yes actually we are in 110f heat in the desert. They said they would send a truck and it would be there within 1hr, they did nothing to help us at all. No call backs, nothing. They just left us out there to die. Now of course we had water to last for maybe 24hrs but they did not know that. Could not have cared less, I told them it was an emergency situation and they literally did nothing. After 5hrs I took matters into my own hands and ordered my own truck as we were certainly at risk. I have filed a complaint with AAA consumer affairs and they haven't bothered to respond. Try sitting out in 110-115f heat for 5 hours on the side of a freeway and you will see what a life threatening situation it is.

I've been with AAA for 8 years paid them a small fortune I've called them a couple of times for a flat battery. On the one time I needed them in an emergency they basically left us to die in 110f heat to fend for ourselves. I still cannot believe the appalling. Now I see the long list of AAA complaints here I can see Im not the only one with this kind of issue.

I reserved a renter call through the AAA *** reservation line on August 04, 2020. The reservation asked for my address so he can find the *** location that services my location. the reservation clerk told me that the *** on cassat ave is the one that services my area.I asked would they be able to pick me up. the reservation clerk told me yes because their able to pick someone thats within a 15 minute radius. The reservation clerk told me to call with a hour before my scheduled pick up to schedule a ride. I had to modify the pick up day after I made the reservation. The day of the renter - I was proactive and called to see if I can schedule the pick up ride 6 hours in advance. I'm glad that I did - the *** told me that they don't service my area. Plus, they only pick up insurance clients five minutes away. just imagine what would have happened if I waited to call one hour before my renter time (4;58 pm) I would have been without a renter that day. the *** on cassat told me that the *** in rivercity was the location that services my area. I spoke to someone at the river city location directly to confirm that their location services my area. The gentlemen told me yes but they cannot PICK ME UP AFTER 3:00 PM per they close at 4:00. I contacted the reservation line for AAA *** and modified my reservation to that location. I scheduled a ride for 3:00 pm.I contacted the *** location at 2:56 pm to confirm that i'm still on the pick up list. I was told that the gentlemen would pick me up as soon as he gets back. The *** driver picked me up at 3:28 pm. The *** driver made a wrong turn and threw us out a few minutes. we didn't get back to *** around 3:50 pm. The *** representative talked about his past career as a landscaper for almost 40 minutes. I left the location around 4:10 because the clerk was talking about trees. the *** clerk told me that I have to be back at four. When I returned the car I was told that I won't be taken home. The *** clerk locked up the shop and left
Product_Or_Service: 1 day rental made through AAA ***
Account_Number:

Cashed 06/01/2020 Check *** $63.00

Cashed 06/04/2020 Check*** $63.00

I'm owed a refund for 63.00 and they said they would refund me and didn't
E-mail to Company:

I'm very upset about the treatment that I have received from your company and would like someone from the executive team to address it. You have your call center representatives thanking your customers for your loyalty but unfortunately it ends there.

I sent in a duplicate payment for my membership. It took along time for my first check to be cashed but understood with a pandemic going on.

Cashed 06/01/2020 Check *** $63.00

Cashed 06/04/2020 Check*** $63.00

I received a letter from your company advising they are in receipt of the duplicate payment and to contact your company if I would like a refund, I called and requested a refund.

I called again and was told the check was being issued and should receive it around the third week of July.

I have called again today and was told that I will not receive a refund as the check was never cashed.

This is where the problem I have with treating your customers.

If that was the case, why wouldn't you send me a letter?

Why do I keep calling and getting different answers?

I escalated the call twice and was told that someone will call me back. When I asked for the name of the person, I was told that she didn't know the name of the manager.

I am a Premier Member. submitted a tow reimbursement and they would not pay me.
I was stuck and needed a tow. I called AAA and waited forever on hold. I gave up. I then called the local AAA guy and he came. While he was pulling me out I recalled AAA and finally got someone on the line. She sent me a towing reimbursement form. I submitted that form on February 7. I received a confirmation email. after that I never heard anything. I contacted them in late July. I got the run around and after hours of waiting on the phone and leaving countless messages for supervisors. I finally got a call back. I was told my claim was denied because I did not call AAA. I told the driver, who was a AAA towing company, that I had AAA, he said to submit the claim. He then charged me 250.00 for 5 minutes to pull me out..

AAA Owes me a renters insurance refund and I want to cancel my AAA membership
I have tried for several weeks now to communicate with AAA customer service, continually transferred to the wrong departments with hours of hold time. I have tried to speak with my local agent and Mary cannot handle anything. I told Mary the card was closed out and she cannot even take care of getting me my refund. I want to cancel my membership and I want that refund mailed as well. I HAVE HAD IT WITH AAA, I do not want anything to do with this company and I am tired of trying to get my concerns addressed.

As a long time member of AAA, I had an episode on 12/28/2019 with a dead battery and was stranded away from home. AAA representative came and replaced my battery with a "new battery", price $167. Car was taken in for routine service and an issue with the electrical system (alternator had already been replaced) and this was in March 2020 and the service dept. found that the problem was a "dead battery" . I then notified AAA of this situation and sent in a REIMBURSEMENT REQUEST as per my conversation with their Customer Service. On May 11, 2020, I received a letter from AAA saying that my request for reimbursememt was denied. On 5/26/2020, I called Customer Service and spoke with Norman (513-419-8954) and after taking additional information told me that this was definitely reimbursable and he would resolve it the next day. Up to now (7/23/2020) I have made multiple attempts to resolve the situation, leaving phone messages and no response. I feel I have been patient and feel that AAA is wrong in expecting me to accept a battery, issued under their authority, that became totally nonfunctional within 3 months.
Product_Or_Service: Auto Battery
Order_Number:***
Account_Number:

Can't get service.to is 7-11-2020.called aaa for a tow at 2:30 pm still waiting at 7:00 pm.then I called service provider and the tow truck was here in ten minutes.aaa service has gotten really bad in the last year.and I had to pay for two out of pocket.and now it will take a half of month or so to get my money back.

Made to think 50.00 would make my membership start right away.AAA is charging a samedayfee of 50.00 which offers the same benefits as their classic membership. The problem with this is they make you believe that you can start a higher tiered membership right away, because who would pay 50.00 for the exact same benefits as their cheapest membership. I needed a tow of 180 miles so I purchased the premier membership, then was told all I needed to do was pay 50.00 and it would start right away. What I didn't know was that it was only for classic level benefits.

I requested for roadside assistance for my vehicle on July 28th 2020. I had a flat tire that needed to be replaced with my donut tire.
I had requested for roadside assistance for my vehicle on July 28th 2020. I had a flat tire that needed to be replaced with my donut tire. The service man brought out his equipment to replace the tire. It took him a couple of tries to find the correct position for the tire stand to be secure. The service person begin raising the car up with his car stand and there was a loud pop. He then begin to continue to replace the tire with the donut tire. Once completed I noticed that there were two dents under the car where the stand was positioned. I took pictures of the damage and contacted the roadside assistance hotline. The resolutions specialist said I should be contacted within 7-14 days from the service team. I would like to work with the headquarters until the problem is fully resolved.

Failure to provide service under service contrac

AAA advertises battery replacement services, but does not monitor its technicians. I was charged for a battery replacement on my Chevy Volt (which is on my plan), and the techs arrived and said they wer there to start the vehicles only.

AAA verified at the time of that the the specific provider serviced my auto type (Chevy Volt), had contracted with AAA. On one occasion a tech under contract arrived with the correct battery but did not know how to put it in. On another the driver told me he had replaced the battery when he had not causing to become stranded from 8 pm to 4 am on 7/26

Each encounter was stresfful 5 to 6 hours of my time, and AAA refused to correct the situation and communicate with its service providers at the time to simply contact management .AAA paid the providers for providing "jump startes". AAA then to an applied ALL of my allotted service calls to this fiasco despite my notifying them at the tiem

Here is the most recent examplee: On 7/27 AA dispatched a tech for " battery replacement service." ***'s has a contract to provide the service I have a Chevy Volt, and accessory battery that powers the lights is routinelysapped out and part of the AAA service plan for "battery replacement."When the tech got here (after 4 hours) he was confused and thought that he was replacing the lithium battery. I was in another room and he called me in and asked me if I knew how to replace the battery. I explained that Volt has 2 batteries and the tch was not replacing the lithium battery, and needed to call Grebe's for help because they are familiar with the car. . In additional to the lithium battery Chevy designed the car with a standard battery for ease of service. No technician should ever touch the lithium battery/***'s was very was paid $140 to start my car twice the night before by charging the 5 year old battery . The night tech, George was very helpful and told me to call in the morning for battery replacement service which was a covered AAA service. I followed the George's instructions and my car ran throughout the day while I awaited batter service and 3 hours for ***'s to dispatch the tehcn. I kept the car running. When after 45 minutes , the techh called me to come down, asked me how to change the battery and was looking for the lithium battery, I called Deborah in dispatch and explained their new tech needed help. Deborah said "look you have a specialty car. I am cancelling the call and calling AAA" stating I I had not "let" the tech work on the car. She refused to check with another Grebe Tech and submitted false documentation . I had been on a call for 45 minutes, nowhere near the tech who had the correct battery (on the AAA list) in his car. I asked to speak with an owner, and she refused. To top it off, the inexperienced tech for some reason opened the driver door, trunk and hood ahs left them open during his 45 minute confusion so that the weak f-year old accessor battery was drained. Deborah and the tech were dishonest and provided false info, did not check with management and submitted false information to AAA, made sure management did not know . They apparently both wanted to go home and the tech had no interest in making sure the tech learned about the service battery for the volt. I doubt the owner or any other tech there would have sanctioned Deborah's behavior placing AAA in violation of its service contract.

If AAA has no ability to communicate with its service providers in real time, its claims of safety and dispatch are not accurate

AAA did not dispatch tow truck
9:33 a.m. (8 mins 9 secs on line with AAA)

My peace of mind and trust in AAA changed on July 1, 2020, when I called for a "jump start and a tow to my mechanic's if the jump start isn't successful." I was told the service truck would be dispatched immediately, and I reiterated that I needed a tow truck. I was told it would take four hours for the tow truck to arrive.

1:42 p.m. (13 mins 24 secs on line with AAA)

I called AAA back to let them know neither a tow truck nor a service truck had arrived and was told that a service truck would be dispatched again. Again, I reiterated that I needed a tow if the jump start was not successful.

For this entire time, my mechanic was waiting for me to call him back to let him know whether or not my vehicle would be towed to his shop, and my mechanic skipped lunch in case the car needed to be brought to his shop. I also had to call in to work while I continued to wait a service vehicle.

3:07 (1 hr. 10 mins 41 secs on line with AAA)

I called AAA back and requested to speak with a supervisor as neither a tow truck or service truck had arrived. Keith identified himself as the supervisor of the complaint department. When I explained what was happening, he told me that *** said they never received the dispatch, but he would send a service truck now. I again explained that I needed a tow truck in case a jump start wasn't possible.

Keith offered to put an order in for a tow truck, but informed me only a service truck had been dispatched. He said that they could tow my car after the mechanic closed shop, but I refused this since my mechanic has a lock on his gate, and a tow truck would be unable to deliver my vehicle after my mechanic left for the night.

I also told Keith that he never apologized for the mess, and then he argued with me that he had, at which time I requested to speak with his supervisor. I was put on hold for more than 30 minutes, and when Roderick, the next supervisor answered, I received an apology of having to wait for him to answer the telephone, but I was not apologized to for the AAA mess.

I requested a full refund of my membership dues, but was told I could only get a discount on next year's dues.

3:47 p.m.

A young man in a service truck, (NOT a tow truck) arrived and jump started my car. After doing so, he said it shouldn't have been jump started, that I needed a new battery.

The following day, I attempted to start my car, and found that the battery had spewed all of the acid all over my engine. I called my mechanic, who came to my house, put a new battery in, and cleaned up the battery acid to the best of his ability, although cosmetically, my engine will never look the same. He charged me $209.00 for the house visit as he didn't want to wait on AAA again.

As a nurse, I make $56 an hour, so the $209 wasn't a lot for a dependable mechanic. However, the $448 in lost wages because of AAA's inability to follow through with a request for road side service is not excusable, and the ignorant, rude responses by your supervisors in the complaint department was shameless. However, for me, the worst part of this day was that AAA took away the trust I once had in them.

Sincerely

Joined aaa, about a week later we cancelled our membership when things changed for us, after @ an hour on the phone and 4 different people trying to keep us we were finally cancelled and promised a refund within 7-10 business days, 2 weeks later, $0, called and was told "We see you cancelled on the ___ but there was no request for a refund"... Do people generally cancel services and let aaa keep their money'?? So here we go again, of course they can't listen to our original calls recording to verify we requested the refund, so "it will be deposited within 7-10 business days... Nope, nothing, call again, get on here, and "Oh, your refund has been deposited" Check the bank, there it is, Pending... 2 days later still pending, call the bank, aaa has a 7 day hold on the deposit so we can't post it... Call aaa, "No way, your bank has the hold, not us, we don't do that!" Call the bank, "We can guarantee that aaa merchant account bank has a 7 day hold", so call aaa back, "Oh, our bank did it? That's unusual, oh well, it'll post in 7 days, we did our part... But here's a number, call our merchant account bank and see if they can do anything... Call the number provided... They don't handle anything for aaa but their credit cards... Call aaa back again, sat on hold for 10 minutes, cut off, call back, 10 minutes on hold, cut off, call again, 10 minutes on hold and cut off. Once aaa gets your money they won't give it back without a fight, I'd hate to see how long I'd sit waiting on roadside assistance!!!
Account_Number:

AAA referral created extensive damage to my car. AAA was to refund me part of this increase (due to their agents deliberate actions) repair bill.
BELOW IS THE COMPLAINT SENT TO M.DONEY (ceo and president of AAA)

On May 27th I had my exhaust fall off at the manifold (2005 Subaru Outback) still being held up by the hangers, but hanging extremely low to the ground (cleanence maybe 3 inches). Since this happened within yards of my home I slowly limped my car back to its parking space UNHARMED. I called then called a local mechanic, Shameys, to see if they had time to work on this, they being the closest garage. We actually discussed the problem (and price) and was told by mechanic that "barring any further problems", this typical issue with Subaru would cost $289.00 (he JUST got done doing one so he knew the exact price). I then call AAA for a tow to this garage. Operator shows up Bowser from out of Worthington (some 20 miles away) and decides he is going to drive car onto flatbed. Upon driving up incline the LOW exhaust catches. I yell for operator to stop, he does. I then ask operator for a bungee, he says he has none (tow truck without bungees?) and then continues to drive the car up inclined bed, BENDING EVERY PIPE AND DESTROYING THE COMPLETE EXHAUST. The pipes were so bent up that when he went to exit car the car slide backward down off of flatbed (car being held up by bent pipes). He THEN puts the winch on car and drags it up bed and into secures it into place. UNREAL DISRESPECT FOR MY PROPERTY.

I immediately call AAA to launch complaint and my mechanic to make him aware of this new DAMAGE. AAA, YOU, sent out adjuster to look at car. A full week later, on June 4th I pick up car $836.27. YAH! A repair that would have only cost me $289, now cost almost $900.00. Cause now thee entire exhaust system had to be replaced. I then begin calling AAA (Rachel L?) for I want AAA to pick up some of this repair for it was YOUR REFERRAL THAT DESTROYED THAT EXHAUST, only to be DRAGGED AROUND NOW FOR OVER A MONTH. I tought it fair,at first, that we just split the bill, for I did have a preexisting issue and I DO now have a new exhaust system. HOWEVER THE ADJUSTER THOUGHT THAT MY EXAHUST SYSTEM WAS OLD AND WOULD MOST LIKELY NEED REPLACED ANYWAYS so offered $300.00. I launch my protest to him and tell him to send the check. THAT WAS WEEKS AGO AND STILL NOTHING. Called Rachel AGAIN last week and still NO check.

But here is where we stand now. This is NOT about an old exhaust system or an old disrespectful slackass tow truck operator, THIS IS ABOUT TRUST, CONSUMER CONFIDENCE AND CUSTOMER SAITSAFACTION. To which YOUR company scores a big fat ZERO across the board.
I am now asking YOU to stand behind YOUR good name and rebate me the TOTAL IN TOTAL. Bad enough that I suffered from CV19, lost my job, cannot afford another car, had to watch in horror as that old it beat on my car (I take very good care of my things)...BUT NOW I HAVE TO DEAL WITH THIS ONGOING DISPUTE(bs) .
member #***

$836.27