AAA National

see Attached documentClick here to Get the File - use the Password:***https://***.Revdex.com.org/attachment/?c=***Click here to Get the File - use the Password: ***https://***.Revdex.com.org/attachment/?c=***

When my battery went dead 06/05/19, I was a Premier member & should have gotten a new battery free of charge. They have told me that my battery is not registered with them & I don't get a refund. Please try to get AAA refund the cost of the new battery that I purchased at their satellite store.

Thank you
William ***, 10/08/19

On Monday, September 23th, I called AAA at 10:00a.m. to have my car towed to the*** Car shop. At 4:00p.m. , the drive still had not showed up.
On Friday, September 20th, I called AAA at 11:00a.m. to have my car towed to*** Car Repair show, at 5:00p.m. the drive still had not shown up. I had to cancel the pickup because the shop closed at 6:00p.m., and the drive said , he didn't know when he would be here to pick me up. On Monday, September 23, I called AAA at 10:00a.m., as of 4:00p.m. , the drive has not shown up, and said he doesn't know when he will be able to pick me up. I live in Florida, and I am a senior citizen, they is ridiculous. I could have die from a stroke in this hot weather.

I am a member, and need to use my membership for a tow. When told that my account couldn't be found I had to pay for the tow myself. Afterward I spoke with a representative who instantly found my account and that I could submit a reimbursement send get my money back. I did so and then called a couple of weeks after and was told there was no record of it. So I resubmitted it digitally via email and still received no response and was told that it wasn't sent. So I went to the location here in Amarillo on Wolflin and submitted it through them. When I lay called I had to resubmit it digitally again. It is now going on 9 months and I still have yet to get my reimbursement. And im tired of being ignored and avoided.

We filed a complaint with AAA two months ago for questionable (at best) behavior by their technicians. We called AAA and they came out as a car wouldn't start. They stated they tested our battery and it was 100% dead. They replaced the battery and charged us almost $200.00

The car wouldn't start the next day and we found out it wasn't the battery and we asked them to return to remove it and reimburse our payments. They sent out their technicians to check it out and the technician acknowledged the battery was not the real issue. They stated they would let their boss know. We kept calling for two months and finally received a letter that states we didn't have battery level coverage and they wouldn't reimburse us. Membership level has nothing to do with this and when we called today they stated there was no further recourse for us. We continued to call again today and no one will call us back.
Product_Or_Service: Car Battery
Account_Number: member #

Misrepresentation and false information in order to make a sale.
I recently purchased a AAA Premium Membership. Please understand I am an elderly man who is disabled and on a very limited income. When I called your company and signed up I was told my very 1st visit to any shell gas station in Connecticut, would give me 15 cents off per gallon and then 5 cents off per gallon after that. That is a huge savings for me and will go a long way. The 5 cents off a gallon adds up over time as well. It is because of the 15 cents that I was attracted to signing up. So I did. Then when it didn't work I called back and was told I need to register my card, and that the 15 cent off promotion was gone! Why was and I told that when I called! That's underhanded! It's unacceptable! You need to do what you said you were going to do! You have my money now but I don't have 15 cents off the 1st fill up! That's unacceptable! Make it right! To add insult to injury, when I got off the phone I was told I was "all set." Come to find out I still have to go online and register my card!!!! What would have happened 4 or 5 months from now in the dead of winter and I break down in the middle of nowhere and call you and you say you don't have any record of my membership??!!! I could die!!! Do the honorable thing and do what you say you were going to do! It's not right that you lied to me to get my money! Please give me the 15 cents a gallon discount you promised me! UNBELIEVABLE!!!!! UNACCEPTABLE!!!!

AAA overcharged me and refuse to reimburse me after months of dealing with their poor customer service issues.
I am having issues with the second membership on my account and the service he received from a recent interaction with AAA. From my understanding, he has reached out to AAA, including the CEO's office, several times without a satisfactory response. I have even posted about this on Facebook requesting assisting and to this date, no one has attempted to even contact me back regarding this.

Upon signing up for the AAA Plus Membership, I was guaranteed 5 free miles & $6.00 per extra mile. During the evening of 8/4/19, I contacted AAA in order to have my vehicle towed from ***, Atlanta, GA 30349 to my home at ***, Atlanta, GA, which is approximately a 9.9 mile commute. Therefore, I should have been charged around $28-30 for the extra 4.9 miles. After speaking with both AAA and the designated tow company, I was told that their system was calculating a 22 mile commute & to call back for a possible reimbursement of the overcharge. I set aside and was prepared to pay the ACTUAL amount, not $96. Additionally, I was not prepared to pay an additional $50 for requesting the tow within the "wait" period. Due to being overcharged, my bank applied an overdraft fee to my account. I contacted AAA who contacted the tow company and was reimbursed the difference of the actual and overcharge. I contacted AAA again on 8/9/19 and was connected with a Felicia in Member Resolutions. She placed me on hold and contacted the tow company and stated that both companies would work towards a resolution and that I would receive a call back within 16 days. I was very patient and on 8/26/18 I contacted AAA to get more information. The customer service representative stated that my case was assigned to Sylvia *** - Service Monitor of AAA Michigan. I was given a direct number and a reference number and was told that Sylvia would contact me within 30 minutes. I waited over an HOUR and took it upon myself to call her. Upon answering, Sylvia stated that she just had opened my file and would contact the necessary persons and give me a call back before she left the office at 6pm. I never received a callback until nearly the end of the next business day (8/27/19). She then stated that I would need to email her screenshots of my bank account and all related charges. Although I feel I shouldn't have to prove any of this (especially the charges AAA should have documented), I complied and forwarded the documents as requested to Sylvia and am attaching a copy of that email to this message as well. Surprisingly enough, it amazed me that she still portrayed that she was not empowered with the ability to immediately address this issue with a resolution and had to further escalate this issue despite the past conversations and other escalations already promised and "made" by previous representatives. After being told I would be reimbursed only the overdraft and then via check (2-3 week wait when I have waited long enough), I explained to her my frustration being that only the overdraft would not suffice because I never saw the other reimbursement due to my negative balance and how it was not my fault because I calculated everything correctly before the tow. Sylvia then became nonchalant and dismissive and said that I was not allowing her to answer my questions, when in-fact, I was. I then asked for the situation to be escalated. She said that she would escalate the situation and I inquired about how long it would take to be contacted and could I get a direct number to who it was being escalated to. In a snappy tone, she said "I don't know, you're the one asking for it to be escalated". To add insult to injury, Sylvia then sends a letter TO MY ADDRESS, indicating thatch has not heard anything from him(not true) and telling him he has 10 days to PROVIDE AN ADDRESS to send the $41 check to. WHAT sense does that make?! that As indicated in the details above, I will only communicate regarding this issue via email.

BROKE MY GRILL OF MY CAR BY CARLESS TOW TRUCK DRIVER
CALL 4 A TOW TRUSTING AAA WOULD HAVE RELAYABLE VENTORS BUT NO THEY DONT .TOW DRIVER WAS SO CARELESS IN HANDELING MY CAR I WAS TAKEN BACK BY IT ALL. HE DEMANDED 24.00 FROM THE WINDOW OF THE TOW TRUCK PAY ME OR I WONT TOW U HAVE A BASIC MEMBERSHIP. SO I PAD HIM AND HE SAYS DONT BLAME HIM 4 A SCRATCH ON LOWER BUMPER BUT I NOTICED HE DIDNT CLOSE CAR HOOD. WHEN I GOT MY CAR BACK THE STAR WAS RIPED OUT THE CROME GRILL.I TRUSTED AAA THEY LET ME DOWN . DO NOT USE THEM I DONT WANT ANY ONE TO GO THROUGH WHAT I HAVE

I am contacting you to lodge a formal complaint against both AAA and *** Company and their employees Rose *** (AAA) and Jeremy *** (*** Company). I am also contacting the Attorney General, Office of Insurance Regulation, Revdex.com, both Federal and State of Florida Insurance departments, Department of Business and Professional Regulation and Customer Service Division in Tallahassee, Florida Insurance Council and Personal Insurance Federation of Florida and various other agencies.

On June 24, 2019, my husband fell in the shower and along with hurting himself also broke the shower diverter and faucet. We were able to get the water stopped within 12-15 minutes of the event. We immediately contacted AAA since my condominium insurance is with them. We contacted a company to perform remediation. Within approximately 1-2 hours, we were underway in both the cleanup and dry out of the condominium.
I have been a member of AAA for 43 years. I have been insured with AAA for both my vehicles and home for several years as well.
After placing the claim, I have been treated as if I am a felon trying to get something for nothing. The AAA Claim Adjuster (Rose ***) and the Insurance Adjuster (Jeremey ***) have been belligerent and unpleasant. I have been made to feel as if I am doing something wrong. They do not return phone calls and at this point, Rose *** is referring all questions to Jeremy ***.
I believed that having insurance and paying on time for several years without a claim should at least provide some level of civility to the customer. I feel that insurance is used when the customer needs help getting their life back in order. I am not requesting any more than I need.
As of this date, September 9, 2019, I have no resolution and even less communication from my insurance company. I would like to have AAA work with the remediation company (***) to resolve any conflicts over cost and communicate how soon I will receive a check t
Each of us pays to protect our homes and vehicles and I do not believe my understanding of the process I am experiencing is either incorrect or skewed. I have received this disdain from the very first telephone call to AAA. Below are listed definitions which I agree to be true and correct.
Having read these, it would seem there should be NO opposition to my claim and the resulting reconstruction of my home.

Definition of accident
1a: an unforeseen and unplanned event or circumstance
b: lack of intention or necessity
2a: an unfortunate event
3. an unexpected happening causing loss or injury which is not due to any fault or misconduct on the part of the person injured but for which legal relief may be sought
informal used euphemistically to refer to an uncontrolled or involuntary act

Definition of home insurance
Home insurance, also commonly called homeowner's insurance (often abbreviated in the US real estate industry as HOI), is a type of property insurance that covers a private residence. It is an insurance policy that combines various personal insurance protections, which can include losses occurring to one's home, its contents, loss of use (additional living expenses), or loss of other personal possessions of the homeowner, as well as liability insurance for accidents that may happen at the home or at the hands of the homeowner within the policy territory.
Additionally, homeowner's insurance provides financial protection against disasters. A standard home insurance policy insures the home itself along with the things kept inside.

Please contact me if you need further information or have additional questions. I appreciate your time.

Thank you in advance for your assistance with this matter.
Order_Number: Claim ***
Account_Number:

I went down into my parking garage and saw AAA was there. My neighbor called AAA because her car battery died. Since the guy was there, I asked him how much a new battery cost. He told me, and I purchased a new battery. He moved his vehicle approximately 10 feet to install my battery. However, when I called AAA for another matter, I discovered I had been charged one of my tows/service calls for this battery service. This was not made clear to me at the time. Had I known I was going to be charged a 200 mile tow for this battery service, I would have never purchased the battery. I would have just driven to *** and purchased a new battery, because it is not worth giving up a tow since my car battery was still working. Worse, both my neighbor and I were each charged a tow to have the same AAA guy come to one location. This means AAA charged both of us for our batteries, plus it charged each of us a tow, even though the guy just had to move his vehicle 10 feet to install my battery. When I confronted AAA about this, I highlighted how both my neighbor and I patronized AAA, when we did not have to. It does not make sense that we are penalized a tow for purchasing AAA batteries. AAA is double dipping because they are being paid for the batteries, plus they are charging us each a tow. I asked AAA for a refund, but they refused. They said that even though this was a AAA battery, and a AAA service call, I needed to contact the local tow company to see about a return (I don't even know who that company is).
Product_Or_Service: AAA Battery Service

needed road side help
I had a flat tire in council bluffs ia on july 5 of 2019. they told me it would be 4-6 hour wait. called them on July 8 of 2019 to cancel my mebership and today they said they will not give me my money back. only had AAA 1 month and they did not help me and will not give back my money

I called AAA for road service around 1:15 PM Eastern time. I get a phone call at 4:15 PM Eastern Time that there in front of my house.
I called AAA twice and AAA says they are pushing me back. I dont want this to happen to me again. When I call AAA I want someone out within the hour of my call. Not an hour and a half. Not 2 hours and 15 minutes. Not 3 hours from the start that I call to open up a claim. The driver gets to my place and gives me hard a time why I needed gas with my car parked in my carport? The car was sticking out from where I normally park the car. Next time I ask for help from AAA No one better ever give me a hard time or question me as a customer.

AAA failed to supply the services outlined in the membership agreement
I am a classic AAA member witch offers towing for up to 5 miles, first time I called they said I had to be with the car in person when the tow truck arrived I took an hour off of work only to get a call from a mechanic saying he got a call from AAA but he is not a tow driver. I lost over an hour of work at that point. Called AAA back they issued a tow driver when he arrived he said I have 3 mile tow limt and wanted to charge me for the other miles the driver gave me 3 prices 16 dollars then 12 then 8 and said he could not accept a card he then left. I called AAA asked for a supervisor and received Diana from the Delaware office she identified herself as a supervisor she refused to give an employee number and said the additional charges were because I was out of my coverage area less then 5 miles from my home. I asked for a manager an finally got a supervisor Andre employee # *** he admitted Diana lied about being a supervisor and wasted another half hour of my time. Andre then proceeded to tel me that my 5 mile towing is only good in Maryland west Virginia Tennessee and Philadelphia but not 4 miles from my home. I am hiring a tow driver on my own and would Like a total refund of my AAA membership since the only time I tried to use it they could not get my car towed and their customer service people lied to me and wasted hours of my time

I called AAA to have my car towed and the man who towed my car damaged my vehicle. I called AAA right away and placed a claim to repair this damage.
Jim *** from AAA told me it would not be a problem and asked for pictures of the damage, I provided the photos, then he asked for an estimate for fixing this I provided the estimate. Then months later he calls me to say that he can't seem to find and evidence that AS even towed my car and asked me to prove it. I told him to call Honda where it was towed to he stopped responding to my emails. Then a week ago he said that he indeed does have record of the towing but since it's been almost a year now since I placed my complaint AAA is not going to do anything about it. My car is still damaged and AAA is liable they changed their story many times and lied to me and took almost a year "investigating" my claim and then blamed the fact that all this time has elapsed on them not paying for anything. Jim *** also accused me of lying when he said that he said my car wasn't towed and then again a week ago when he said "my friends must have damaged my car" this is slander since there are records of everything that happened including my immediate claim placed right after the damage occurred. I would like the damage to vehicle paid for by AA since they are liable.

AAA membership has been auto deducting my membership as far back as 2016. I've been paying membership in 2 States. Very displeased.
Apparently Oregon and California AAA systems did not catch my DOUBLE MEMBERSHIP. I was not notified.

Horrible Customer Service. I get rules but I also get human decency and to be sympathetic.
I must say that I am so disappointed with the customer service I received at AAA! My son broke down in the middle of the highway coming from Raleigh NC going to Asheville NC on July 21, 2019, BTW it was in 100 degree heat. His care was overheating. I called AAA and spoke to Reneia Employee number *** and she was very rude and not sympathetic at all. I then talked to Lexie her supervisor and got the same cold response. I paid the extra $36.67 for the 200 mile towing. I have been a customer of AAA since 2002 and asked if they could waive the 5 days as it was going to cost me over $200 out of pocket. I certainly didn't think it was an unreasonable request since I have been a member for 17 years! I then called Sharon in the Corporate office and received the same rude unsympathetic response! I understand rules but I also work for Corporate American and know that rules can be adjusted for human decency and customer service. I was so upset at the lack of both in this case. Know this to be true, I will never recommend AAA to anyone nor will I be renewing my membership ever. I could not have been more disappointed with your company! After paying $211 for the tow at least my son got out of the 100 degree heat and got his car off the side of the road. I have never dealt with such a rude and unsympathetic company. Know I am posting this experience on every website I can find. Yelp and the Revdex.com. I would love a response from Dave ***. The only person that was nice was the tow truck driver.Thanks for all your help!!!!!

I was charged money that I did not agree to and they will not respond to my calls to resolve this issue
I purchased my Simon security system from a security company here in AZ with the servicing to be done by *** - Ever since AAA has taken over *** I have had nothing but trouble and issues - I called my sales person to ask what to do and found out they are no longer associated with *** - I had sold my house and purchased a new house - After many calls and much frustration about getting the system moved to my new address we finally agreed to a new contract at our new address receiving concessions from *** - We moved the system to our new house - In our new contract we agreed to a cost of 150.00 for reinstalling the system in our new house - I received an invoice including the 150.00 charge another charge for 100.00 as well - we did not agree to this 100.00 charge - I called a few times to customer service to get this resolved - I finally reached a person who would listen to me and explained why this was incorrect - The person agreed with me and issued a credit for the 100.00 - When my next bill was auto drafted from my account it was for the full amount not including the 100.00 credit that the person issued - I called again and found out someone else had changed this and they never informed me so the charge was a complete surprise to me - I have called many time since to attempt to resolve this and they always promise they are working on it and will call me right back - After many calls and many days I have not received call back - I now have no confidence that this company is at all interested in me or my business

Waited 2hrs for tow.The tow truck driver did not speak english.When he finally got there, turned truck as if to back up, left me stranded
On 7/14/19 I had flat on freeway but made it to service road. Dispaych always uses the same SLOW tow truck co for my area. It's ALWAYS told off top, an HOUR wait, always, and then it goes into more than 2hrs from previous experience. Being on a Sunday, had to get to Firestone (warranty on tires) and to be told an hr wait is very frustrating. I kept calling trying to beg dispatch to let me speak to a supervisor and literally begging for them to try another tow truck company, as I needed my medication, bad. I questioned WHY is it always the SAME SLOW CO. for the area I was in. I had just had dental surgery, spoke to supervisor stating this, and was still told it was only an estimate time. It felt like 100 degrees as my car wasn't cooling. I called at 2:15pm they said is would be 3:19 estimated about. At 3pm the driver calls, could not speak english, kept saying uh, uh, uh, where you , where you ( literally) where you???? he said 30 mo' minutes and hung up. It was already after 3, why do I have to wait another 30min, I was heated. He calls back saying uh, uh where you? I'm out my car trying to name everything on the building, but he was not understanding and continued and hung up in my face. I called Armani and asked them why would they have a non speaking person t o call me (no offense at all and much respect for any race) but it was very frustrating, I'm talking and he not understanding. The guy at Armani put m on hold and contacted the driver, the driver calls back and said 30 min, 30 mo' min. someone from dispatch called and said that the AAA representative put in the wrong freaking address and they should be there in 15min, its already almost 3:30 at this point. About 3:50 this driver pulls, sits in his car on the phone (I took a pic) he then gets out, didn't speak, didn't try and apologize, didn't try and say not one word, he was pissed, he walked up red in the face and frustrated and I was too on the 2hr wait. It's 10minutes to 4, Firestone said I had to have my car there before 4:30to be seen. I give him the lock nuts for my wheels, he holding his cell phone. Me knowing he did not speak English, we go to the truck to get spare, he acted as if he could not get the cover off, I held it up for him, he still could not get it, by them I gestured for him to not change the tire, but just lets just tow it. He didn't say anything, handed me the lock nuts back, I threw MY locknuts in MY FRONT seat, I was getting my purse and putting my shirt back on (had on tank top from being hot) was putting my shirt, he got in the truck, got back on the phone and I thought he was turning the truck around to aim it to get my car, he got in the truck, turned around, and drove out the parking lot and left me stranded after I had waited over 2 freaking hours in the heat. I call customer back and they said he said I was rude that I threw my keys, I said me'am he never got my keys, she was like oh yeah, the lock nuts is what he was meaning. She said the guy said I was rude. He couldn't even speak, apologize, sit in your car on your cell phone in the air, didn't apologize for the delay and I'm rude. I was very aggressive to customer service I will admit, but I was not rude to him because I'm thinking he DON'T SPEAK ENGLISH. But I get TIRED of them USING the SAME TOW TRUCK COMPANY each time like there are no other tow truck company's . Armani is obvious very, very busy to assist customers on that side of town. It is ridiculous on the wait time. It does not matter if I call AAA at 4am, they ALWAYS use this same slow company that is very booked. Why not use other tow truck company's, not to mention I LITERALLY BEGGED SUPV. to call another company and everyone of them refused and kept telling me the time was only an estimate. I had to drive my car on my rim, messed it up, tore my tire worse Firestone said, but I barely made it there. I was in tears but I had n o choice as it was going on 5pm and I begged Firestone to see me, and they did with no problem.

Inept AAA tech caused multiple unnecessary damages to vehicle 30 Jun 19. AAA has avoided me. Want them to pay repairs by another provider.
My Lexus RX350 vehicle was damaged by an AAA-dispatched service vehicle. I contacted AAA Emergency Service at 1100 hrs on 30 June 2019 to report a lockout of my vehicle, which was at the time, parked at on ***. Baltimore, MD. A few minutes later, I received from a call from Leonard at AAA Emergency Service at 1110 hrs, to let me know that a technician/driver was being dispatched to the scene where my vehicle was parked and would be there shortly. The technician/driver arrived at approximately 1140 hrs and after was unable to unlock my vehicle and so determined to tow the vehicle to an AAA car care center to have someone else attempt to unlock my vehicle. I might add that I contacted AAA during the time that the technician was trying to unlock my vehicle and AAA said that they didn't understand why the technician wasn't able to unlock my vehicle. The technician proceeded to hook my vehicle to his towing mechanism and started to drag the vehicle on to the tow truck. The dragging motion was clearly not good for the vehicle and I yelled for the technician to stop dragging the vehicle but he didn't hear me and continued to drag the vehicle onto the truck. This action was also observed by a deacon of nearby *** Church, who saw the who thing. In the mean time, my wife and I took pictures and some videos of what he
was doing as he was basically dragging all locked wheels as he was trying to put the vehicle on to the tow truck. So he towed the vehicle to nearest AAA Car Care Center, in Glen Burnie, MD. During the drive, my wife and I were forced to ride with the tow truck, as we had no other way to get there. I am a retired Military Veteran with 70% VA certified multiple disabilities and my wife is also currently disabled as well and we were both "squeezed" into the only available space in the truck, which was extremely uncomfortable and we were both very sore after the ride to the AAA Car Care Center. We arrived at the AAA Car Care Center, and immediately went into the Car Care Center and spoke to the Service Advisor, Katie ***, who said that they had no means to unlock my vehicle and didn't quite understand why the technician towed the vehicle to their location. She did call the AAA Hotline to discuss the issue and we thought that she had requested them to send another technician out who could successfully unlock my vehicle. We found out later that Katie didn't actually request another technician but had only inquired why the original technician had towed the vehicle to their location. In the mean time, the technician had dragged my vehicle off of the tow truck and continued to drag it until it was completely off the truck. My wife and I also took pictures of this as it was clear that the dragging motion could not be good for the vehicle. While we waited for what we thought was another AAA-dispatched service vehicle to arrive, the original technician attempted to again try to unlock the vehicle and somehow was able to get it unlocked. Soon after that, we discovered that Katie had not called another technician.
In summary, we are not happy with the way we were treated by AAA. We are not happy with our vehicle being damaged by the dragging of the vehicle on and off the tow truck. We had Katie come out and look at and listen to the new rattling/vibration of our vehicle and she agreed that the vehicle was making a very odd noise and advised us to contact AAA Customer Service to file a claim. We will be taking our vehicle to a repair facility of our choosing and we expect AAA to reimburse us for the repair to our vehicle and to reprimand the service provider for not providing a level of service that caused us unnecessary inconvenience and pain as well as not coming up to the level of quality we have come to expect from AAA.

New Battery failed many times.
I had AAA replaced my battery for my Lincoln back in January.
Shortly after that I had to call AAA to jump start the car because the battery died.
I mention that I drove the car every day and kept the car in the garage.
After that the battery started dying even when the weather was like above 50 degrees.
I called AAA a few times ask to come a replace the battery, but they said they won't replace just come and jump start it and charge me a trip.
I've already used 3 trips this year and it's not fair to get charged for a bad battery.
I have jump started my car a few times even now in summer time so I can go to work.
I want a full refund because I want to purchase a battery from a different company.
I paid $136.07 Invoice no: ***.
The driver gave me a copy of the invoice (yellow paper) very poorly written (hard to see ) and charged my credit card over the phone, so he didn't give me a credit card receipt. I only have the AAAA yellow copy I can provide.

I called AAA for car insurance and Veronica D told me she could get me the SR22 immediately and it would be electronically in the NH. DMV system when I got there. She made me pay 60.00 for the triple AAA roadside service, she told me I needed this to get the insurance and I paid in addition another 385.00 for the car insurance deposit.

I went to the DMV and they said I needed the SR22 certificate and they don't even have a system in NH that gets this electronically, so I went 2 hours for nothing.

Then I contacted her to tell her via email, called and left a message, she never got back. I called again the and she didn't even let me talk and transferred me. I spoke with Lawrence F for several hours, he told me they would cancel it and refund my deposit back to my card. They didn't refund it back to my card. Then I spoke with Jon H Manager and he said he would cancel it and refund my money back. I never got my money back and I called and left messages and emailed them. Then he sends me an email saying he is only going to give me 150.00 out of my 385.00 deposit, because I had two days of insurance before they canceled it. I was cancelled on day 2 due to failure to provide SSR2 insurance. So this was crazy. Then he said he was sending a check. It's been 3 weeks now and no check. I wrote him several times and then I got back he sent it to an address that is not my mailing address. I know they have my mailing address, because they did send me a triple A card to my mailing address.

I didn't receive any of my refund back. They failed to send or provide my SR22 as they told me they would. They told me they were keeping 238.00 of my refund for the 2 days.

My new provider was able to give me what I needed on the same day.

I dealt with Veronica D, Lawrence F and Jon H. I have proof of what I paid and emails from them for evidence. John H h***.***@aaaec.com Lawrence F f*.***@aaa.ec.com Jon Hs phone office *** cell ***.
Product_Or_Service: Car Insurance
Account_Number: