AAA National

I called AAA to cancel my membership.
I called on several occasions to notify that I no longer wanted membership. I have since received a bill from my credit card company for a total of 53.50. I asked what that was for they told me for AAA. I was told I had to pay it or interest would add up. They told me I would have to solve it with AAA, to get refunded. We made it clear to several rep's at AAA to cancel our membership. Please help us to have this settled and a refund of the amount of 53.50 they we have to pay.

I have 4 free services calles with AAA, was told I was told I went over and was being charge for the fifth call when I only received services for 4.

Problem date:12/15/2018
Membership renew date:March 25,2014
Account number:016106709

I was given a AAA *** Giftcard. Apparently they charge for inactivity and the card lost half the value before I used it once.
I received a gift card. I went to use it in a restaurant and almost half the value was gone. After about an hour of phone calls and waiting on hold, they told me it was charged an inactivity fee (even though I never used it until the recent event when I learned about half was already gone). One would expect I would have to use it to activate it and if there is an inactivity fee, it would start accruing then. If someone gives me a gift card they apparently purchased a year prior, it might have little or no value on it with such a policy. Besides--I thought such charging is now illegal.

AAA Insurance would not tow us
have had AAA Insurance for about thirty years because of there service they provide.
However, we we called on 01/18/2018 at 9:28 p.m and they left us on the side of the road. We told them we would drive down the hill from Kings Canyon National Forest with no brakes to any location if someone would pick us up. The exact quote from Katherine (supervisor) for Northern Dispatch was, " it doesn't matter where you go no one is going to pick you up tonight". We said we would go to Fresno and they told us there was snow. It Hasn't snowed in Fresno for years and years. They made us drive all the way home with only front brakes working. 2 Hour Drive.
Horrible would not even begin to describe the service we received.

Once loyal customers,

*** and

I was assured my AAA membership would cover the cost of something but then was later told they wouldn't cover it.
So I called in the middle of the night on 1/14/18 to 1/15/18 to ask for assistance in unlocking my car. I had the keys but they key I had only works on the ignition and not the car door itself. The key fob had quit working. I just needed into the car to program the key fob. I assumed this was covered in the $150 locksmith coverage fee from AAA according to my membership but after talking out my problem with the representative I learned that they had a 24/7 lockout service free of charge. The representative then explained to me what the $150 locksmith coverage was about. When I learned what the $150 covered I then asked the representative if they would cover making a new key for the car door and I explained how it would eliminate much of my troubles with a reoccurring problem like I was calling about. The representative told me that a new door key would be covered in the $150 locksmith coverage plan according to my membership but I didn't want to wake anyone up just for a new door key as my car was already parked in my driveway. So I let the representative know that I would just use the lockout coverage for the night and that in the morning I would call back and schedule for a locksmith of AAA choosing to make me a new door key. When I called back the morning of 1/15/18 however I was told by both an representative and their supervisor from the roadside assistance hotline that they only covered keys dealing with the ignition. They stated that a door replacement key was not an emergency and was not covered under any of there membership services. So I hung up with the supervisor and called member services to try and get them to understand the situation and that I had been assured that it was covered but then I was told it was not covered. The representative from member services listened to my story then transferred me right back to roadside assistance. So I tried a 2nd time to explain to them what had happened but this time I explained that I understood that they didn't officially offer this service but that I was assured by a representative on their end that I would have the $150 coverage. I read to them the information that was listed as detailed information from their own website that didn't say it only covered the ignition and I also explained to them that it was not my fault that I was told the wrong thing and that regardless as to wither or not it was a covered service they needed to cover it this time because it was on their end that messed up. They still insisted that it would not be covered. I then asked for someone higher up than a supervisor and they said I couldn't go higher up than that. When I asked for alternate phone numbers to file complaints they told me that I would have to file the complaint with them but I choose not to because they didn't seem to care about the problem in the first place. They would not fix there mistake and they would not give me any alternate options to talk to or complain to someone that was not already against helping me so I came here.

I am a AAA member and was left stranded for 3 days. Over that time I made several calls, was left on hold indefinitely, and hung up on by employees.
I called for roadside assistance on Friday 1/5 for roadside assistance when my car would not start due to apparent dead battery. The technician who arrived tested the battery and said it was in good working order, but that I just needed a jump start. He jump started the vehicle and left without changing the battery. Two days later on Sunday 1/7, the car again wouldn't start due to apparent dead battery. I started calling for roadside assistance on Sunday 1/7 around 6:30pm and proceeded to call until Tuesday 1/9 at 5:00am. When I first called on Sunday 1/7 I waited about 40 minutes on hold and the CSR told me that AAA would not come and help me because my vehicle was at a residence and not a commercial location. I asked to speak to a manager and was left on hold for another 25 minutes. The manager told me to call the next day after 5am and I would be able to be helped. I called again on Monday 1/8 and again waited for an exceptionally long time to be answered. Again I was told that AAA would not be able to come to the home. I asked to speak to a manager (Tim) who after waiting 10 minutes to speak to him, he just said "We are not taking any calls from residences" and hung up on me. I called back and spoke to another CSR who told me that I should call back after 5am the next day. I set an alarm and woke up at 5am on Tuesday 1/9. Again, I went through the long 15 minute wait for an answer and giving all of my information to the CSR only to be told that AAA would still not be coming to the residence. This is unacceptable. I am a paying member and should not be left stranded for 3 days and treated with disrespect and without being able to get accurate information about when I will receive help in a timely manner. I called a private towing company that was at the residence within an hour at the cost of $65. I would like AAA to pay for that $65.

They did not provide the service that they advertise for my membership.
I have a plus membership. My battery failed and I needed a new one. They said they could not provide one and do this and did not offer any alternative solution.
It took 3 hours of busy signals on the phone just to find this out and then a four hour wait was quoted just to get the car battery charged. This was unacceptable so I had to find an alternative solution to get my truck jump started and had to buy a battery somewhere else.

This company refuses to issue refunds if you cancel your membership without having provided you with any auto club service.
On December the 8,2017 we joined AAA. On December the 11, 2017 we cancelled our membership as we acquired an auto mobile insurance policy that included the same roadside assistance benefit as AAA offers. I've spoken with representatives on four separate occasions BEGGING for our refund. They all say it's coming but it is now December 23, 2017 and we have still not received a refund. The supervisors I spoke with all said within 2 weeks. REALLY? What is this 1912? The last time I called they told me it would be three weeks before I see a refund? It took them all of 3 seconds to charge my card, but now going on three weeks. No refund. You are better off without this membership. It's not worth it and they are dishonest.

Battery warranty scam
Wanted me to have my car taken to their garage yeah the dead one thanks to their 150$ (50 at Walmart) batteries
Put a new battery in and magic it was the battery
Called back and they said warranty is invalid because I removed the battery
Scam how is this place still in business with thousands of complaints

good afternoon,

aaa took 169.00 dollars from my account , and I didnt ask for any service , because im overseas now and I dont have car now.
Good Afternoon,

AAA took 169.00 dollars from my account On 11/22/2017 , and I didnt ask for any services , because im overseas now and I dont have car now.I dont want their service now , I want them to return my money back which is 169.00.
Thank you

I haven't used it for even once, please refund the membership fee and enrollment fee.
I signed up for the service in last year, I haven't even used once of the service during the last membership period, I called in for the refund months ago, they said they would send me a check but I still don't see it. My membership number is ***, email ***.

They signed me up for auto-renewal without my consent. When I said I wanted to renew for current year only they didn't fix it.
Member # *** When I just renewed
my annual membership I was signed up for automatic
renewal even though I didn't ask for it. Also, it
said if someone signs up for automatic renewal they
get a $10.00 discount when they renew. I didn't get
that either. Signing someone up for automatic renewal
without their permission is dishonest. Promising
someone a $10.00 discount then not providing it is
dishonest. Providing a way for someone to "upgrade"
their membership but not a way for them to downgrade
it is dishonest. Providing a link for someone to
sign up for automatic renewal but not a link for
someone to cancel it is dishonest. When I asked that they respond to
me via email to *** they sent me an email from a "do not reply" mailbox telling me to write back if I want my problem fixed. They had a chance to fix this and instead gave me a run around as they already know you can't reply to a "do not reply" email. The email they sent me came from DoNotReply [email protected] and reads in relevant part as follows "At your convenience, please reply back to let us know if you would like the automatic renewal or not". If I wanted the automatic renewal why would have have reached out to them in the first place? They pretend to be stupid when it serves their purpose. I want renewal for current year, which is what I paid for. I don't want auto-renewal, which is what they signed me up for.

Refusal to refund my money on my membership renewal
I renewed my membership Nov 5th after purposely letting it lapse Oct. 1st as I was not sure if wanted to renew for another yr. I called 3 wks later to request a new card as hadn' received one & was told it had been previously mailed in Aug ( no recollection of receiving). I asked how could that be as wasn'y On automatic renewal & was told that's just how they do it . I was told that my new cards would have an effective date through Nov 2018 but when ai received it it said soft instead. I called today & asked to have it corrected & after being passed through 3 different people was told that could not be done by this 3rd person who was suppose to handle this. I was told a request would have to be submitted to Administration as they were holding my membership as active despite it having already lapsed & their policy is a 59 day grace period. I requested cancellation & refund & was denied stating it is their policy not to grant refunds "mid-year". I would like to know how idoes one month into a twelve month membership constitute "mid- year"? I was denied request to speak to a supervisor & was told I can only request a refund by mailing a letter to corporate & no other options, I.e. email.

On 30 Nov 2017 I called AAA roadside service to set an appointment tow my car. I was told that I must be with the car in order to place an order. At 2:30pm that day I place an order for the tow and was told the truck would arrive within the hour. At 4:00pm I called AAA and again was told the tow was on it's way. I called AAA several times, I asked not to be put on hold, please call me back since my phone was almost dead and I did not have a charger. No one called me back. At 5:30pm the store I was waiting in closed and the manager kindly offered me a ride home. Since it was getting dark I accepted. No one called me back that evening. The next morning I called AAA again, asked to speak with a supervisor and was transferred to a "customer relations" specialists. I again was told I had to be with the car in order to place an order and she stated that these are the "rules". When I asked her for the "rules" about customer wait times, her response was "we were busy yesterday". She told me I could pay for my own tow and submit a claim for reimbursement that would be "considered". This is unacceptable service and the so-called "customer relations" person did not even apologize for my inconvenience. I paid $70 for my own tow and want to be reimbursed since AAA did not perform this service as contracted. Customer service person - Jessica, #***; Nov 30 order number***; Complaint number - ***.
Product_Or_Service: AAA roadside service
Order_Number: Order #***; Compla

Horrible service and customer service.
We called AAA for roadside assistance on Nov 6 @ approx. 6:35pm EST. we were told it would take 4 hours!!!! for them to come tow the car. After calling several times to get an update, we then got a text that it would be 5 hours(time increased!!) They picked up the car at 1:30am EST on Nov 7th!! We then got a call from the auto mechanic where the car was suppose to be towed, stating the car was not there. Thankfully I insisted on getting the name of the towing company when I spoke to AAA for over an hour the previous night. I proceeded to call the tow company and was told they left the car at an address that appeared to be an intersection. But not to worry because they were sending another truck out to get the car and tow it to the auto mechanic they were suppose to take it. The service from all parties was UNACCEPTABLE!!! I have been with AAA for SEVERAL years and expected more expedient and professional service. My AAA Service Reference # is ***.

Was told rental service was covered, then they denied it and now I am being charged.
On Nov 24, my van broke down while I was traveling. I was in Ohio at the time, but I live in IL. I called to get a tow, and that was no problem. The next day, I called to ask if my Premier membership included a rental car. I was told that I could get a 24 hour rental, miles didn't matter, and that it would be covered except for a deposit. I was told they work with***, and given the number of a nearby location. So I called, but*** said usually AAA or whatever company normally calls, not the individual. I said, this is what they told me. So I spent over an hour on the phone trying to get this setup, and finally found a car and someone from*** to help me figure this out. They told me they just needed AAA to call and give a final approval. So I call AAA, and they told me they don't work with***, they work with ***. So I told them the situation, and they said they would try to help me. I get a call back later, and they said they would approve my*** rental, and I wouldn't even have to file a reimbursement claim. So I go to***, and they said I was actually covered completely for a two day rental, including all fees except a $40 deposit. I double and triple checked, and they said it was 100% approved with the AAA rep they talked to. I returned the car today (Nov 27), and*** called me and said that AAA covered the car for one day, but they were going to bill me for the additional day and for a couple other fees . I told them what I was told at the Ohio location, and they said they would call AAA and take care of it. When they called the number of the rep they had worked with, they were told it was a AAA out center and were given an 800 number that was out of service. Then they tried the main member number from my card, and were told AAA doesn't do rentals. I've been on the phone with AAA all night, and the best they are offering is to let me file a claim to determine if they will reimburse me. This doesn't include the at least dozen (no exaggeration) times I have been transferred to different "clubs". Member services transferred me to roadside assistance, who transferred me to member services. Ohio says because I live in IL, I need to deal with their club, but IL says because I was towed in OH, I need to deal with their club. I've also been transferred to Texas, Pennsylvania, and California for God knows what reason. The workers all seem polite, but it's like AAA is broken into all these little clubs with different policies and no one knows who does what or who is responsible for what. It seems like major disorganization and poor training. I have been on the phone with these guys for many hours at this point, I've lost track. What a nightmare.

Won't reimburse me for out-of-pocket expense
Two weeks ago today, I called AAA for service. I was at work with a slow leak in one of my tires. I wanted to take it off and put my donut on but had trouble doing so. When the service guy came, he only used a portable/rechargeable drill and, naturally, was unable to get the lug nuts off. He then said he was calling a tow truck. I thought it was so they could use better equipment (i.e., an air hose) to more effectively remove the lug nuts. Instead he was arranging for me to get towed to a shop. It was late in the day so I feared that I'd be stranded if I didn't get to a shop very soon. He sat on his phone and fiddled around on his tablet for several minutes, giving me no idea if he was making any progress. I called a nearby shop who was willing to help me, but I could never get this service guy's attention; he kept dismissing me and blowing me off whenever I came over to him - he just kept on his phone all this time. I live two hours away so I really needed to be at a shop ASAP but was getting nowhere with this service guy. I then figured I should drive over there myself instead of waiting for a tow truck. I finally got the service guy's attention long enough to ask if he could put some air in the tire so I could drive it a block or so to the shop. But he then told me his pump was broken. I took the chance and drove over. The shop was closing so they simply plugged the tire and charged me $20. I called AAA back to close the case and to tell them about my dissatisfaction with the driver. The rep mentioned that I could be reimbursed for paying out of pocket, especially since I got unsatisfactory service. After some back and forth with AAA, someone from my local office called me (Dave - ***, ext. 1012). He was very insensitive and dismissive and told me that its not AAA's expectation that drivers come out with the proper equipment, in which case towing me to a local shop was proper practice. This rep refused to understand my personal situation where I risked being stranded two hours from my house because I didn't get decent service. And then he flatly refused to consider any reimbursement.

Billing and customer service issues
My renewal fee is due Dec 1 IF I choose to renew but every year AAA sends me about 6 bills starting in October. I've repeatedly asked and told them to only send me ONE bill every year for their OPTIONAL service. I've complained on *** and *** and been ignored. I don't know how to make them understand I only want ONE bill and I don't appreciate having my requests repeatedly ignored. Their service is OPTIONAL and if I choose not to renew sending me 6 bills isn't going to change my mind. My mortgage company doesn't even send that many bills and I'm tired of being harassed by them when it's time to renew. I only want ONE bill every year and I want them to stop harassing me. They refuse to listen to me or respect my wishes and it's completely unacceptable.

AAA sent my new cards to the right address, so address change must have went through BUT now AAA has no record of it, & won't let me log on to aaa.com
AAA Policy # ***

I got my license & first car in mid-2016. My parents, *** & *** of Porter Corners, NY, purchased AAA for me for 2 years now.

In June 2016, my parents purchased AAA for my birthday. The cards were delivered to my parents' address.

Early November 2016, I relocated from Troy NY to Corinth NY. Corinth is near my parents in Porter Corners. I updated my address with AAA.com & requested new cards. The new AAA cards were delivered to my new address in Corinth, so AAA had to be aware of my new location.

In June 2017, my parents purchased AAA again for my birthday. The new AAA cards were delivered to my address in Corinth NY, so AAA had to be aware of my new location.

Last night, I tried to log into AAA.com. It said I did not have an online account with them, so I signed up for another one. After signing up for another online account, they wouldn't let me submit my policy number. So I emailed them.

I received several email responses stating:
1.) They did not have by updated address.
2.) I was trying to create an account with Northway AAA, but my policy number was issued by Hudson Valley AAA, & somehow this was preventing me from logging into & submitting my policy number at AAA.com.

This morning, I tried to log in to my AAA.com account. The website said it didn't exist.

AAA refuses to reimburse us for the $300 we spent to try and fix a tire when they couldn't provide a contracted service.
On 8-6-17, we were towing our trailer heading for the coast. Approximately 100 miles from home we had two flat tires within 20 minutes of each other. We had called AAA to replace the first tire but when the second tire went flat we did not have another spare. At 2:20pm, we disconnected the truck from the trailer and while I stayed with the trailer my husband went looking for a store where he could buy a tire. We were in a very remote area with no cell service and it was well over 100 degrees. He was unable to find a store that sold tires so at 5:00pm he drove to place where he had cell service and called AAA to explain what happened and request a tow. He stayed there for over 3 hours calling AAA numerous times asking where they were. At 8:30pm AAA advised him he should try calling around himself to see if he could find a tow. They gave him several places to call but it was Sunday night and only one place answered the phone. At 9:30pm he reached Five Star Towing in Middletown, CA. They told him we didn't need a tow (which would have been very expensive as we were over 100 miles from home) because they could bring out a wheel and tire and get us back on the road for $300.
Five Star showed up at 11:45pm and replaced the tire/wheel. After he left we hooked up the truck to the trailer and attempted to leave only to discover he had put on the wrong size wheel and it wouldn't turn. We disconnected the truck again and my husband drove back to where there was cell service to call Five Star but he reached a recording that said they didn't have voicemail service.
We had no choice but to spend the night on the side of the road. The next morning my husband went out again to find a tire store and was able to get the tire replaced. After he returned to where I was in the trailer we called AAA again to have them put on the new tire. After 19 hours of being hot and scared on the side of the road we were finally able to get back on the road.
While I was very angry with AAA for not helping us and leaving us to fend for ourselves, the only thing I asked them to do was refund the $300 that we spent attempting to fix the problem so we could get back on the road. After multiple requests and escalations they have refused to refund our money saying that they don't pay for tires. I tried to explain that the only reason we had to buy a tire/wheel was because they couldn't provide a tow that they are contracted to provide with my membership. The last person I talked to hung up on me when I told her I might have to go to small claims court. I called back after she hung up on me and asked her to please have her manager call me and that was over two weeks ago. Any help you could provide would be greatly appreciated. We are senior citizens on a fixed income and $300 is a lot of money for us.