AAA National

AAA continues to deny our Locksmith Reimbursement claim for unjust reasons. We paid $253.46 for the service and expecting $100 AAA reimbursement.
On Fri, Jun 12, 2020 at 2:28 PM ***> wrote:
Hello,
PLEASE escalate and forward this email/claim complaint to a Supervisor or Manager for
immediate attention.
PLEASE provide the name and title of the person who is responding to this complaint.
First of all, there is a name on the invoice #*** provided to us from the Locksmith Emergency technician who clearly appears to have misspelled
my husband's name from "***" to "***". This is a classic case of a handwritten typo and a minor case of handwritten letter
deciphering! This is hardly a legitimate excuse to penalize us for not processing our claim. Secondly, we are or were not trying to transfer any
membership, this assumption is completely false. Our request for professional key replacement was made by me, *** for our
family car. My husband ***, who is an active and legitimate AAA member as am I, watched the locksmith technician work on our
family car at our home address, who also paid the technician with our personal credit card, who also signed both the work order invoice and
electronic receipt given to us. You can clearly see on the invoice that my husband signed both the invoice and the receipt copy as "***
***". I previously sent a copy of this posted credit card transaction for $253.46 on our personal credit card *** statement. We used
our AAA membership services to submit an ERS Reimbursement claim with all the paperwork needed and provided to us by the 24 Hour
Emergency Locksmith Service as noted on Work Invoice #***. (see attached documentation)
Furthermore, as I explained last year and again in previous emails, we NEVER received any AAA letter via US mail regarding our claim (which
you now have provided to us electronically). This is the first time we are seeing anything of this nature. This is why I made the initial call last
fall which happened after the 30 day request because we never received any letter stating there was a 30 day window. The AAA representative
I spoke with told me then it was denied because we didn't reply within the 30 day window. This female representative had a very unpleasant
demeanor, could care less about our probable lost or stolen mail, and left me very upset and shocked. She made absolutely no mention of us
trying to transfer the membership. I told her then and you again now, that mail theft is a current state of affairs in our community and
country. It doesn't seem reasonable for a claimant to be blamed for any lack of awareness on a claim deadline if we never saw any AAA
correspondence in the first place. This is why we highly suggest(ed) that AAA correspond to claims via electronically and by US Mail so that
there is actually a way to handle these types of issues for the betterment of all involved.
I have been frustratingly trying to pursue this claim reimbursement for several months because we strongly feel we should be reimbursed as
stated in our membership services. The fact that these many and unresolved email correspondences, the AAA letter we just saw for the first
time has no official claim number to reference makes your claim process very difficult and ineffective to deal with in general. Why a
member has to go through so much of an ordeal is ridiculous especially for a large corporation. The ERS Reimbursementivision's customer
service and handling of claims is exasperating.
We will wait 5 business days to hear your prompt response and with the name and title of the person who is replying. In the meantime, we will
be looking into contacting the California Stateepartment of Consumer Affairs and the Revdex.com regarding this very frustrating issue.
Regards,
*** & ***
Membership

Membership number is***. I reside in Louisiana. I am unable to contact the offices in Louisiana. Auto was damaged.
*** was dispatched and the Employee damaged my car. I contacted AAA 3 days to schedule towing to Don Bohn Ford location Lapalco Blvd., Harvey, Louisiana, to review the damage. Also contact my auto insurance US Agencies to report the incident. The company dispatched Complete Towing for my automobile. Ford repaired the damages. I would like to be reimbursed for my damages and inconveniences which cost approximately $1,000. After contacting *** regarding the status of my complaint, my car was vandalized on June 11, 2020. I will send a company of the supporting documents for review by certified mail. Also, I have witnesses to support this complaint.

AAA is the worst company to work with. Not sure where to start. Stay away at all means.
AAA are the worst roadside assistance company I had dealt with. Not sure where to start. They will lie to the extreme extent to get your money and get you stuck. Signed up for a Premier battery account, I was told they cover any battery from A to Z i.e. price, installation...etc. and if they don't have it in stock, I am GUARANTEED reimbursement for a new battery. I was told they have my battery in stock. I wait for a week as I was told for my membership to kick in, I call, of course they don't have my battery in stock (the beginning of the ). I had to go on my own looking for somewhere that has my battery. I found somebody that would do it for a reasonable price. I get the car towed there and get the battery replaced. Now it's time to submit the reimbursement form, along with the failed battery test, receipts and the while 9. Yesterday I get a call that my battery isn't even covered!! EVEN THOUGH THIS WHOLE TIME I WAS TOLD I WAS GETTING REIMBURSED!. I try to understand why, they wouldn't even care to give a fair reasonable explanation. I ask to cancel my membership that I was mislead into upgrading in hopes for a new battery, they tell me fine, but we can't refund you for the rest of the year!! Worst, nastiest and the sneakiest customer service I have ever dealt with. Stay away by all means. Get roadside assistance with your own insurance. I am sure they should be cheaper and more reliable.

AAA Travel Trip # ***
Reservation Made on 5/10/2020
We made our car rental reservation on 5/10/2020 online for the date of 6/20/2020 through 6/26/2020. I attached the email reservation. That is well over one month in advance. We received a call on 6/18/2020 stating that there would not be a car available on that date. That is not even a 2 day notice. When I spoke with AJ at 1-888-645-2590 with AAA, it was explained to me that since this was a counter rental agreement, there was nothing that AAA could do other than cancel our reservation. I don't show anywhere on the receipt that since our reservation is a counter rental, that there is a possibility a vehicle would not be available. Again, we made the reservation online, not at a counter. I asked to speak with his supervisor. Tim (supervisor) called me back in a timely manner. Tim also explained that all they could do is cancel the reservation. I asked why they could not help us find another rental for the same price, and he explained that was not their policy. I asked why they could not have transferred us to someone who could have assisted with another reservation, and Tim again explained that was not their policy. I asked to speak to another member of management. At that time I was told by Tim that he would pass my information along, but it could be up to 2 to 3 business days before we hear back. That is going to be after the reservation, and I am not sure how that would be helpful. I feel like we got scammed because we had to make another reservation with another company that it far more expensive than our original reservation. I believe that the price is more expensive because we are making a reservation 2 days before we leave instead of over a month ago.

Had my vehicle serviced by AAA on 5-30-20, and during the process of repairing my vehicle, the technician broke the hood release.
On 5-30-20, I called AAA to service my vehicle due to a dead battery. The technician came within 30 mins and charged up my battery. When he tried to close the hood of my vehicle and it would not close, and he tried several things to try to make it close. I told him to leave it alone, however he went inside the vehicle and messed with the hood release and eventually got the hood closed. The next day, 5-31-20, I tried to open the hood using the hood release and noticed that it was broken and I was unable to open the hood. Eventually I was able to open the hood using a pair of pliers and then called AAA on 6-2-20 to file a claim (claim #***) and was told I'd hear back within 48 hours. It has now been 8 days and I have not heard a single thing from AAA. I have made many calls to them, and was promised I'd get a call back which never came.

I am filing this complaint for 2 reasons. 1) I just want my vehicle repaired and 2) I'd like the technician disciplined for not telling me that he damaged my car.

Anything you can do to help will be greatly appreciated.

My whole family has been premeir AAA since 2004. We also purchased the battery protection plan and have had nothing but issues getting them to warran
My whole family has been premier AAA members since 2004. We also purchased the battery protection plan and have had nothing but issues getting them to warrant it.

My battery has been giving me lots of problems(it doesn't start a lot of times, it's leaking etc)

Yesterday, my car didn't start for the 100th time, I called AAA and the service man that came out told me he saw leakage from my battery...he was unprepared (wasn't wearing a mask and didn't have a tester for the battery.
He said with all of the issues my battery was giving me plus the leakage, he definitely thinks I need a new one
He said I should call and schedule another service later that day for someone to come out to replace it free of charge
Of course, I wasn't very happy that I had to schedule another service call and waste my whole day when I was already upset about my car not starting however I called the 800 number and I spoke with a supervisor and I had mentioned the situation and how I was covered and he said that he was going to send somebody out immediately to replace the battery free of charge as per the terms in my plan. He said under no circumstances would I be charged since my battery was obviously leaking and has given me plenty of problems. He said he would do this because he did not want to lose us as members. So we waited at home for the guy to come and when the guy gets there he takes his tester out and tells us he's not going to put in the free battery because our battery fell in the gray area and barely passed their test. Basically they test your battery in three categories. The first category is a good healthy battery then there's the second category which is a very very bad battery and then they have What's called the gray area where the battery technically is still bad however it's not bad enough where they're going to give you the free battery. This is a disgusting practice as my battery is bad it's just on that border of Super bad and just barely passable and not only that but we were assured by the supervisor that they were going to replace it anyway for us free of cost because of everything we've been through. We were lied to And we've been paying for our whole family to have AAA for years and for this battery protection just to get screwed around. On top of that we were also charged for the service call for this guy to come out just to tell us that he's not putting the battery in unless we want to pay which of course we're not paying for a new battery. I then called customer service again and I was routed to a guy that kept rambling on and on and when I asked to speak to a supervisor he didn't want to put her on however he*** with her himself and he said that she agreed that it sounded like I had a good case to get a new battery. That being said her suggestion was to buy the battery and then submit for reimbursement. Now I don't think that's very fair as I can't afford to lay out the money for a new battery and I don't want to have to wait for reimbursement. The supervisor refused to talk to me herself. That was yesterday and today I called back again to try to get this resolved and after explaining the details and how I still don't have my battery the woman on the phone actually hung up on me. Like I said I'm very disgusted with how I've been treated after being a member for so many years and also paying for the insurance for the battery. Not only have they not honored the battery replacement but they also lied to me and wasted my time and a supervisor is never available nor do they ever want to talk. You just go round and round with is on the phone who have no idea how to help you.
I feel disrespected.
Make this right AAA.

Lost service calls due to bad battery sold by AAA
Good afternoon,

I have contacted the business and spoke to supervisors about my membership that contained 4 service calls for roadside assistance. My wife purchased a battery from AAA and we noticed that after a year, we needed to jump start every morning her car . Not knowing what was the issue with the car we towed from shop to shop 5 times and each mechanic said they had to replace the battery to be able to cobalt he computer. After calling AAA several times and my wife being the loyal customer, later I also joined but at this point we are very disappointed since we had to waste 5 service calls all together for a battery that has been purchased from AAA. We have proof reading that the battery is not repairable.

I HAD AAA INSURANCE FOR OVER 10 YEARS, I TRYED TO MAKE A CLAIM ON MY BOAT, THAT GOT DAMAGE FROM SNOW/ ICE ON THE COVER. IT WAS COVERED AND UNDER A
LEAN TO GARAGE. THE DASH CRACKED FROM WEIGHT. INSURANCE ADJUSTER SAID IT WAS A COMMON ISSUE WITH BOATS ( THEY ALL DO IT- HE SAID) SO SINCE IT WAS A COMMON ISSUE, THEY WONT COVER IT. I CALLED THE DEALER ON THIS BOAT AND THEY TOLD ME IT WASNT COMMON, YES THEY DO CRACK BUT NOT ALL OF THEM. SO AAA FOUND A WAY OUT OF NOT MAKING A CLAIM. VERY CRAPPY INSURANCE COMPANY TO DEAL WITH. I WOULDN'T USE THIS INSURANCE COMPANY, THEY ALWAYS FIND A REASON NOT TO PAY OUT.NOT HAPPY WITH THEM AT ALL.
Product_Or_Service: BOAT
Account_Number:

I booked a flight through aaatravel online. my flight was cancelled Andrew I am being forced to handle getting credit for the flight through a 3rdprty
Aaa apparently booked my travel through ***'s who is horrible to work with I have called price line 4 times, the airline 2 times and aaa once. No one seems to be able to help me get my money back or a credit for the flight.

I bought a defective battery from them and they refuse to honor the warranty and want me to pay for them to deal with it.
In October of last year I bought a car battery with a lifetime warranty from AAA. In January, less than three months after I purchased the battery, it died. It had only been a couple of days since I had driven so I called AAA to jumpstart it. Unbeknownst to me at the time AAA removed one of my service calls on my account to deal with their faulty battery. It died again in April, two days after I had driven my car, and when I called them to have them come deal with the faulty battery they told me I would have to pay for a service call even though the battery is under a lifetime warranty. This was when I was informed that they had also used one of my service calls to deal with the first battery issue. AAA refuses to honor the warranty that I got when I purchased the battery, and now when I use my car the battery is dead within 48 hours unless I'm running the car every single day. Clearly the product they sold me is faulty yet they're insisting I'm going to have to pay out of pocket for them to come take care of it, and it's under warranty.

Damage to personal vehicle when road side service was provided. Company now refuse to resolve due to length of time to provide documentation.
December 2019 Triple A was contacted for assistance. Due to the location and hour, I was informed that I was not to remain with the vehicle and it would be towed to the residence on record. Several hours after no contact, we spoke with Triple A again and was told that the vehicle had been picked up. Hours later after being contacted from the original tow company dispatched, we were informed that the vehicle was not picked up, the company Triple A contacted did not service that area and that Triple A were to inform us. Hours after that, we were contacted by another towing company dispatched by Triple A to inform us that they would be towing the vehicle. There was no further contact from the tow company or AAA after that call. The next morning after hearing a tow truck outside our home, we went out to speak with the driver but he had just dropped the vehicle off, and left. Upon inspection we noticed damage to the vehicle. We contacted AA A whom told us to contact the tow company in which they, had dispatched. That tow company informed us that it was not them Triple A sent out but would follow up with AA A. There was not further contact from that tow company. However,AAA, stated that they would take the claim if the tow company did after the required of waiting time. Weeks later, AA A finally took the claim and Ms T provided me with the information that would be needed. It was explained Silvia T that I was unable to operate the vehicle and therefore, would have to seek a company who would come to the residence to provide an estimate. After a few weeks of search and trying, we were unable to and made arrangements acquire the documents. A couple of weeks after that conversation, I received a letter from Silvia T stating that if she did not hear from me by the date given, it would be assumed that the claim was no longer needed and she would be closing the claim. I immediately contacted her office again to explain the inability to operate the vehicle but would be submitting the documentation. Assuring her that we were diligently trying. Approx a week after having left a message for her, I attempted to contacted her again to inform her that the information had been obtained and needed to be submitted to her but I did not get a returned call. I followed up again and spoke with a AA A representative and was transferred to Silva T's voice mail, I was also told representative would also email Ms. T asking her to contact me and that I should expect to hear from her. I never did. Another week I contacted AA A again and spoke with yet another agent, and was told that she spoke with Silva T personally to inform her of my trying to reach her pertaining to my claim and information she requested. Ms. T did not contact me. I continued to try to reach her several more times. Today after make another attempt, and speaking with another agent, she submitted another email to Ms. T and read a response stating that she was on another call but would contact me immediately after. Hours later, Ms. Silvia T did contact me and seemed to be very annoyed or upset. She addressed me with wanting to speak with me by name and went on to convey that she was asked to call me. Very disinterested. She asked me if this call was regarding the claim from February and preceded from there. I tried explaining my many attempts to contact her as well as reiterate the circumstances, not to mention the gov't shut downs and outcome it had on matters. She rudely informed me that "it," the Coronavirus 'just happened' and, that I needed to contact the tow company. The insensitivity conveyed regarding this personally impacting crisis in itself was appalling. And the lack of professionalism and personable incompetence,very poor company representation.
I fortunately am not reflected on the companies choice handling of matters however, the choice to disregard and take no responsibility is not nor acceptable. Respectfully

I called with the only car we had access to. We needed a key made.This was for a terminal individual who was suffering needlessly
see above. I don't know what else to say. The car was never dispatched. After over four hours of suffering to get the only vehicle unlocked by a locksmith no one came! No one. I called back and was definitely given the runaround even though I told them that they had already let me know where the problem happened meaning it was never dispatched. The initial call I told them was for someone who is terminally ill and needed medication. That person ended up needlessly suffering for four hours waiting and waiting for help from AAA that never came to give her any comfort or relief. After trying to contact the corporate office I received one letter and I sent several replies asking for a reply and to speak to the president or CEO directly. This is because I had no idea Who I was actually speaking to because she did not identify herself in the email. After several tries six to be exact nothing was ever heard back. Not a word not a care not a thought.

I booked my hotel through AAA website and no one from AAA could help me with issues from *** or hotel beds.
I was scheduled to be a program assistant at ACHE conference in Chicago Illinois March 22-March 26. I booked my hotel with*** Chicago through AAA, ***, and ***. The Conference was canceled due to Covid. I called Hotel***Chicago and said they would reimburse me the money, but Hotel Beds has the money. I called *** and they stated that Covid is not a reason to reimburse the money. According to ***'s website "For purposes of changes or cancellations related to the COVID-19 pandemic, the Compassion Exception Policy applies to changes or cancellations during the declared effective period and within the geographic scope of a presidential proclamation or other order bythe US federal government restricting travel because of the COVID-19 pandemic". I cannot find the Compassion Exception Policy online and more importantly *** will not give me contact information for *** who has my money. I am very disappointed in the customer service of AAA, ***, and Hotelbeds.
I contact AAA about cancellation and refund of my hotel due to Covid on 3/8/20 and AAA transferred me from department to department and state *** handles this issue.
From: AAA Carolinas

On 3/1/2020 I waited over 5 hours for a tow in 70 degree weather in Stone Mountain, Ga. I was given false information and have been misled totally.
On 3/1/2020 I waited over 5 hours for a tow on a 70 degree day and was constantly misled by representatives. My vehicle was stalled and partially in someone's driveway. My original service call was at 4:02 pm and I was given an estimate of 90 minutes would have been around 5:30. I called at 5:15 when I didn't see any movement by the driver on the interactive map. I was told the driver would be there after being placed on hold for 30 minutes. After no one showing by 6 pm I called again and was told that they were switching contractors and the wait would be another 90 minutes which would be around 7:30 pm. Please keep in mind that the weather was sunny and not bad at all.
By this time I was beyond frustrated and called at least two more times to try and get an understanding of the issue with no resolution at all. I called again around 7:10 to verify this time and was told the driver would definitely be there. Once again the time promised came and no driver and I called again and was put on hold for about 25 minutes. The agent claimed that they called the towing company and they stated that they would be there. I called and was placed on hold extended periods of time on two more occasions before I contacted the towing company myself and they were very unprofessional in trying to resolve the situation as well.
To summarize, the tow truck driver arrived at 9:25pm which was 5 hours and 23 minutes after myintial call for EMERGENCY service. To make matters worse, the driver charged me $6 for going a 1/2 mile over my towing limit. I called AAA agents again and they were very rude and refused to even refund that. Please keep in mind that on every phone call I informed the agents that I would be calling the corporate office early the next morning with my complaints.
Calling the corporate office in Heathrow, FL on 3/2/2020 was not any better than the 5 hour service call the day prior. I spoke to a young lady in the complaint department who informed me that a complaint would be filed and I would receive an email with all the information. I never received an email and I called back on 3/3/2020 and kept being transferred to an extension that disconnected the call after several rings. I called repeatedly and the front desk kept sending me to that extension. I also emailed the complaint department and a representative named Rena A called me on 3/5/2020 and left a message. I've called Rena 4 times and left messages and she has not returned neither call. She then sends a letter claiming she has tried to reach me which is entirely untrue.
This entire situation is unacceptable and I have never experienced anything like this in my many years of membership with AAA. Not only was the service that day unacceptable by all standards, the total disregard by management is both unethical and a definite lack of professionalism in all aspects. Not only am I disappointed, but I need to be contacted immediately to resolve this matter.

Best

Received a new battery from AAA in November at my apartment. Drove it a few miles before I had to have it towed. Want to get reimbursed for towing.
Received a new battery from AAA in November at my apartment. Drove it a few miles before I had to have it towed. AAA technician screwed up my computer in my car causing the the car to stay in first gear with a max of 20mph. Went to drive it a few miles before I had to get it towed. I took the car to Tires Plus where they reset the computer and then it ran completely fine. I have CONTINUALLY tried to contact AAA Central Pa since NOVEMBER. I have left MULTIPLE VOICEMAILS over the past few months and continue to receive no answer from AAA Central Pa-2301 Paxton Church Road, Harrisburg Pa 17110. The claims specialist who I have left voicemail after voicemail continues to not answer them. My triple AAA membership covered the first 5 miles but did not cover after 5 miles, AAA needs to reimburse me for messing up my car. The technician who installed my battery should have known that a problem could arise when installing a new battery and not bother to check. I am asking for the $66.50 that I had to pay out of pocket that wasn't covered during the tow. In the attached document at the top I have included a receipt from EVB which includes my Vin #, date, total amount and club and membership number. AAA has shown extreme disregard for the refund and basically is just not answering any of my email and voicemails. I also have attached my reimbursement form that I have submitted to AAA MONTHS AGO with ZERO RESPONSE.

AAA members, on 3/13/20 I called AAA and at 7:11 pm a case (#***) was generated,told 3 hrs then waited more than 3 hours.
AAA members, on 3/13/20 I called AAA and at 7:11 pm a case (#***) was generated,told 3 hrs then waited more than 3 hours. Exactly 3 hours 40 min for a tow truck. Called numerous times to AAA spoke to Vicki, Anisia & Jay and numerous other employees about the situation of how long it would take. Told I would get a call back about AAA trying to find another company that could do it faster, never received a call back, transferred to a complaint line, waited over 15 min the first time, then Jay transferred me to complaints again this time over 14 min wait for complaint dept to answer and Brandon was rude and told me in Brevard county AAA must be going through a transition period after I informed him that *** towing had gone out of business in Brevard and no other tow company in Brevard would work with AAA after calling many Tow companies in Brevard. In summary over 3 hours is certainly not reasonable service to provide a customer and continually misleading a customer about how long it will take is not acceptable.

Ive paid for 16 years of roadside assistance the one time I call - no service was recvd I was told I would be reimbsd 4 months later no recrd of claim
December 2, 2019 a wheel bearing went out on my Ford Ranger. I called for a tow truck - side on I-95 snow storm. and hour later no tow truck. A state trooper called for a tow truck - I paid out of pocket for the tow. I contacted AAA was told I would be reimbursed. 4 months later after numerous calls - No record of contact. No record of claim. Numerous calls later employee #*** - says not entitled to a reimbursement, with a very "not my job" attitude. This is after 16 years of paying for membership and never once using it for a non or an emergency. Lots of lip service - but no services rendered.

12 years as a member, on a fixed income, and they would do this to me.. This is Extremely Unfair and total Bulling! On 2-21-20 AAA sent out one of their technicians to jump start my car. AAA's technicians said the car had a security lock and needed to be towed to dealership and I need to pay $173.04 for towing. This was untrue. Mazda dealership stated keypod needed a $6 battery. I trusted AAA's "technician". The "technician" of AAA is the reason the car was towed. The "technician" of AAA is the reason I was without a car for three days. The "technician" of AAA is the reason I am out $173.04 for towing. In my opinion AAA can send the lowest bidder to your home. Lowest bidder can finds a reason to tow car or lacks any knowledge of vehicle forcing car to be towed. This is how they make their money. Lowest bidder (unqualified technician) can tell you anything and you trust them being part of AAA. I trusted AAA to send a technician.
FOLLOW UP ..Called, transferred me three times, very rude. refused to give me their names, hung up after 30 minutes on hold. e-mails are "No Reply"
FOLLOW UP FROM AAA: AAA service technicians and independent contractors are not mechanics. The goal of our drivers and technicians is to assist the member with getting their vehicle back up and running if possible. In the event the technician is not able to resolve a member's issue while on the road, then it often is suggested that the member have the vehicle towed to a reputable repair facility.
FOLLOW UP: AAA sent a "driver" not a technician to look at my car. A technician would of diagnosed the problem Immediately. 12 years as a member, on a fixed income, and they would do this to me.

The Premier RV service includes a free replacement of a battery. So when I tried to get service for the battery, AAA refused.
They advertise that they service or replace batteries with the Premier RV roadside. But in SD you don't get that service. This is False Advertisement.

please see the attached file
On 2/3 at ~10am we called AAA to arrange a towing service and we were told the truck will arrive between 1030-1120am; meanwhile, we also received a status update via texting at 1121am informing us the truck is on its way and will be arriving at 1125am and a link of the truck's current location was associated with the text. Yet we waited till 1145am and saw no truck show up. We called AAA again, totally to our surprise this time, the agent first told us the truck arriving late because it was stopped by police on its way? Then he added immediately that we are NOT qualified for this tow since the car had been recently towed to this location?? What a contradictive statement! This was completely out of blue to us and we asked the agent why you so insisted on this? And we have no idea where this claim come from. We stated the car was DRIVEN to this location by us and asked how did he learn of this all of a sudden? The agent claimed that this is the result of his investigation and confirmed it is legit rejection. Then we asked if this is true why AAA did not stop but accept the towing service request at the first place. He said that is a mistake by AAA. We asked to escalate the dispute to next level management he then put us on hold for 30 minutes did not come back. Ironically, we received another status update after an hour of delay about the tow truck's arriving status while the rejection and the dispute taking place. So we called again and spoke with another agent, then again, we were put on hold for another 20 minutes then finally got to speak to the "manager" called Breanna(ID: ***), we stated the denial of the service was completely a mistake by AAA and wasted us almost 4 hours of wait time in this location and it was totally nonsense and she put us on a hold and took another 20 minutes then come back and confirmed that the previous 2 agents was mistaken. This is the first time a towing request placed against this car!!! She gonna to dispatch another tow truck at once. ...

What a drama! What a bogus claim by AAA. What a chaotic organization! Makes no sense how the thing started, developed and ended!

We feel that this brought on unnecessary stress for something that could've been resolved earlier. This entire episode kept us away from work for 5 hours and that was totally avoidable! Very disappointed with the service! We will not renew our membership next year and this experience will be posted on all social media