AAA National

I purchased a membership and was unable to use it.

I have been with AAA many years. I signed up for the auto renewal and have had no problems. My renewal payment is scheduled for Nov. 1 of each year. I looked yesterday and there was a charge on my credit card, dated Oct. 26 for my renewal of $381. I had been making medical payments and my credit card was not ready for the charge. I called the service center and they said someone had done an on-line charge. I informed them I am the only one of my family that would know about it. After a long visit and the representative saying that there was nothing that could be done about it and continuing to insist I had made an early payment, they visited with a supervisor and said that they would reverse the charges. My strong suspicion is that someone in the organization was needing to make their sales quota and they took it upon themselves to charge it a few days early to meet October sales quota. I may be wrong, but either way, someone made the charge prior to my authorization and system needs evaluated and corrected. I am not going to even mention the problem it caused with my scheduled medical payment. I worry that with that authorization, what else could happen to that credit card that I have entrusted to AAA? Someone in the process has abused that authorization. She also said that a letter was sent about payment, but I received no payment letter, just the new cards.
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We called AAA for a tow and they denied because they said my wife was not a member. When I cancelled their service they wouldn't give a refund.
My wife was involved in an incident on the road and was shaken up. She was run off the road at high speed but was able to get back on the road and to the next exit when she called me. I told her I would call AAA and get her towed. I called AAA and after going through their automated answering system and finally talking to a person the line went dead. When I called AAA back they couldn't find our membership by the number on my AAA card. Eventually they found it by my name and they said I was in a different club code. I explained what had happened and where my wife was located. I also gave them her phone number. After some time my wife said AAA called her and told her they were not sending a tow truck because I was not with her. She explained to them that she was a card holder as well but this person was not interested. We eventually got a tow through our insurance company. I called AAA to cancel our membership and they said they couldn't cancel it that I would receive a call in up to 3 business days by a customer care person who would help. Two days later they called and said they were sorry this happened to us and what could they do to help. I said please cancel our membership. We've paid for years and hardly used the service so please cancel it and refund the unused portion to me. She said I can cancel it but it will run the term and we don't give refunds.

3 hours to receive service. Was lied to numerous times. Filed a complaint and never heard from AAA as promised. Tow truck was 3 blocks from me
Phoned AAA for service with flat tire. Recently had knee surgery could not change tire myself. Was informed numerous times that tow truck /service would be there in 1 hour . 3 hours later service arrives AAA after several phone calls lied to me numerous times I was informed service was coming from numerous miles away. Service truck was coming from 3 blocks away still took 3 hours . I filed a formal complaint and was instructed a AAA associate no one every contacted me. My total service time was over 4 hours. This is unacceptable and as a consumer to be lied to numerous times. AAA caused me to lose a days pay that I will not get back due to there continued lies and lack of service this date.

I have been continued to be charged for a car I had sold and asked to be removed from an auto policy and never issued my refund.
I sold a car to a gentleman who travels a lot for oil and gas at the end of summer around the beginning of September. I had called and asked for the vehicle to be removed. I never got notice of anything until I seen a charge of 404.00 on 9/14. I called immediately and talked to a gentleman who apologized for everything and told me I would be refunded the difference of my Honda that was to be removed from the policy. I told him my new address (which he never changed and I still have on this claim for the use of finding my policy) and he once again apologized and assured me he took care of everything. I asked him why my policy went up an extraordinary amount and he told me that the Honda was stilll on the policy and because my membership ran out and I didn't renew. I said I never wanted to renew my policy and Who authorized it. He said they don't need my approval to renew the policy. I told him I never agreed to a renewal and he basically said it didn't matter. So I was stuck with a huge chunk of change taken from my account that I didn't authorize and for a car That was suppose to be off of the policy. I looked at my account today and was charged 163.20 on 10/13 because he never changed or removed anything. I called in on 10/16 and the lady told me she can not do anything unless I give them a bill of sale! This was 2 months ago, I don't even remember getting one. I signed papers and pretty much gave the car to the kid because it had issues. How am I supposed to do that. She said she didn't know and did not know why the guy never took care of everything. She insisted I had to give her the title transfer or bill of sale or she couldn't do anything. I told her that the guy was to take care of everything and assured me it was handled. Lying is terrible business practice and I understand mistakes happen but they need fixed.