AAA National

AAA wrongfully, illegally, and unethically withdrew $2579 from my bank account and is refusing to cancel the transaction knowing that we cancelled service with them. Premium has never been taken out of my account and should have never been taken out of my account. We cancelled services a long time ago due to unethical customer service and now have caused my bank account to go into the negative standings. I called AAA and they said there is nothing we can do and have to 'wait? 15 days till the transaction processes. Then call back and 'try? to get a refund. That is UNETHICAL!!
Product_Or_Service: N/a
Account_Number: N/a

(CAAOne05532281)

I've been a policy holder for over 4 years. I received very poor and rude customer service. I have had 2 vehicles on the policy, when one vehicle was sold I called AAA to remove from the policy. The insurance agent quoted me less than what the current amount was and than next month they withdraw double the almost double the amount of the policy. I called customer care and escalated to upper management and since there was nothing they could do I was forced to cancel my account and they said the $419.02 they took would NOT be refunded and I would still owe $90. This is not practicing professional business ethics. I feel as if I'm being taken advantage of.
Product_Or_Service: Insurance policy
Order_Number: 0
Account_Number:

My complaint is that when I call when I'm broke down on the side of the road don't know where I am it takes over 2 hours to get there
Hello I have AAA roadside assistance and I was broke down a week ago and the more I didn't know where I was and I called and I was told that I that they would be there in an hour and there was a driver that was called and then I was told that it be another hour or so it was 2 hours and 15 minutes and I finally cancelled and said forget it was getting dark and I was concerned for my safety so I just got a ride home this isn't the first time this has happened last winter it happened to me in the zero below weather when I had a flat tire and I are and I was out of gas actually and I couldn't start my vehicle was freezing cold and I had to get a ride home and then I have a tow truck come to my house and pick me up bring me the car I'm concerned about that and I'd like to get it fixed because I'm not happy I believe there should be better service and I want some answers for why that is

I mistakenly sent an online payment of $2,090 to AAA, intending to make a credit card payment instead. They accepted the money and will not return it.
- On April 5th, I made an error with online banking and used my IRA MRD to pay off a credit card and mistakenly sent it to AAA instead. I owed them nothing.
- I called AAA to ask why they had accepted such a large sum and asked them to return it. They said the money was sent back to my bank on April 10. I checked with my bank and the money had not been returned.
- I called AAA again and now they said it would take 15 days - after telling me it had already been returned. It wasn't returned.
- I called again and asked to speak to a manager and they said no.
- I called again and they said it would take 30 days to be sent back. It wasn't.
- I sent an email and received a response saying that any overpayment over $1,000 could take up to 30 days.
- On May 13th I called AAA again and spoke to a resolution specialist who told me it could take over 30 days because of their money laundering policy. I'm a 71 year old grandmother who has been a loyal member of AAA for 26 years and I cannot pay my bills because of this!
- On May 29th, I went to my local AAA office begging for help. Linda *** called AAA and spoke to a man named Anthony who told her that AAA never received my money in the first place. Yet another contradictory story! I went directly to my bank and spoke with the branch manager who stated that on April 5th, my bank paid $2,090 to AAA, and she provided me with a copy of this transaction. There was no return of this money.
- I went back to the local AAA office and gave Linda the copy of the transaction showing that AAA was paid $2,090 from my account. She made a copy and said she would have her manager handle it.
- On May 31st, Linda called and said AAA told her manager that a check had been issued back to my bank on April 10th, returning the money. I went straight to my bank and the branch manager said the money was never returned. She showed me my account transactions - the $2,090 went out to AAA but was never returned. She got on the phone with AAA and spoke to a supervisor who said this claim was being handled by the processing dept. and she knew nothing about it. She said I would be notified in 2-3 days. I wasn't.
- On June 7th, I spoke to Kimberly ***, a AAA resolution specialist, who said that she was speaking with the processing dept. I wasn't allowed to talk to them because they don't take calls from members.
- On June 10th, Kimberly requested that copies of my bank statements be faxed to her verifying that the money was not returned to my account. My bank complied and faxed them to her - yet AAA had never responded to my repeated requests for copies of transactions on their end showing when they received my money and when it "supposedly" was sent back to my bank.
- It has been 72 days since they received my money and they will not return it! I have called, emailed, visited the local office and my bank at least 12 times. I am retired and on a fixed income and I have lost $2,090 and AAA has it! This is how they treat their loyal customers??? Help! What do I do????

Canceled in less than a week, was told via phone I would be refunded. It's been almost a month and they haven't refunded $114.
I bought their classic membership and upgraded to premium.

Company cancelled both insurance products that they sold, and recommended AAA membership which they will no longer refund.
Company Sold us an Umbrella Policy, which we paid them for only to find out that they refused to underwrite the product. It took over a month and many phone calls to get a refund of our money. Shortly after without explanation we received a letter in the mail stating the company was cancelling the homeowners policy that they sold. We had already cancelled our previous homeowners policy and were only about a month into the annual premium that we already paid in full. The cancellation of our Homeowners policy cost us a solid relationship with our previous insurers. We had also spent hours vetting out the new policy only to find out that the sales person had stated many facts incorrectly. I had asked if we needed to go through an inspection for our policy and the sales lady said no. Come to find out, they had sent an inspector without our knowledge or permission. Aside from all of the time spent to have to replace two policies, they would not refund the AAA membership that they suggested we purchase stating that it would pay for itself in less than a year. This company will not follow-through on the insurance products that it sells and has absolutely terrible business practices. Horrible experience that wasted hours upon hours of time and effort.

AAA refused to tow a vehicle because the person would not be present at the scene even under extenuating circumstances
My mother was involved in a motorcycle accident on 5/11/19. She has her motorcycle covered for towing with AAA and is the only person on the policy. Unfortunately, she was severely injured and needed to be rushed to a hospital immediately and was unable to remain at the scene until her motorcycle was towed. The vehicle being towed was registered to her name and it was clearly involved in an accident as it was stuck under a guardrail. I asked AAA if I could just pay for the tow now and just have my mom follow up with the invoice at a later date to be reimbursed and they said no. I was at the scene and told them I needed to just get this moving so I could get to the hospital. She had broken her leg in multiple places with bone breaking the skin in multiple locations. AAA's response was to sell me the service and add myself to the policy so I could have the motorcycle towed. I did not proceed with adding myself to the policy. I ended up just paying for the tow out of pocket so that I could speed up the process. AAA failed to provide the service my mother pays for year after year and rarely has ever used. When she was in a time of need, the company turned around and looked for a chance to make a profit rather than provide a service which was paid for. Even when told all of the information above and told the motorcycle being towed was registered in her name, they responded she needed to be present. That was impossible for obvious reasons. I was not asking AAA to share this policy with someone who was not covered. I asked them to provide the service that was paid for and sold to my mom.

AAA Roadside Assistance Case#*** for car failures caused by AAA wrong battery installation on 3/3/2019.
Request: AAA to repair related issues asap
3/3/2019:
called AAA Roadside Assistance for battery service for my VolksWagen Passat. Battery light was on after installation but AAA technician said it would take time for it to go away. Photos of AAA battery and invoice attached for your review.
We only drove a few times locally within short distance for grocery and church from 3/4-3/7, 2019. It was running ok even though something did not feel right.

3/8/2019: Multiple lights were on. My car went dead on road. Called AAA. AAA tech came, checked and told me and my husband that it was a wrong battery that's installed on 3/3. See AAA technician report 3/8/2019 attached.
He called AAA, reported the issue, and had our car towed to Advanced Parts hoping to have the correct battery installed there.
Trunk could't be opened for installation of battery at Advanced parts due to total car failure.
Called AAA and had my car towed to VolksWagen dealer.

3/13/2019: VW DeMontrond informed that AAA wrong battery installation had caused failures of fuse panel, comfort module, and alternator. I called AAA and had VW dealer faxed to AAA rep assigned as requested.

3/18/2019: AAA Rep: Vera O called. AAA battery invoice was emailed to her by me and dealer diagnostic report and repair estimate faxed to her by VW as requested.

3/22/2019:
Another diagnostic report was sent from VW dealer to Vera O per her request.

3/28/2019:
Vera O informed us that AAA concluded that my car failures were not caused by their battery based on their specialist's technical experience. They would only refund the AAA battery.

3/28-5/8:
I've contacted AAA assigned rep Vera O many times with Station Manager Alex K copied, called AAA Roadside Assistance Department, and spoke with Membership Relations Manager, etc. to complain that they have not sent a single person to check my car physically but totally rejected the VolksWagen's diagnostic conclusion, and requested AAA related issues to be physically checked and repaired.

Up to now, nothing has been done and no one from AAA has contacted me or replied to my email since 5/6/2019, even after I asked again on 5/8/2019. It's very unprofessional and not acceptable to me as for how AAA have handled this case.

Service was not used, request refund on membership.
We tried to use the service on 02/13/2019, because we got stuck in the snow in truckee. The AAA representative told us we can not use our membership because that was not a collision. Since when I can't use my membership that I purchased? I have not even used it for even once! I am beyond disappointed about the situation that AAA leaves their customer stuck in the snow and not giving any help. I will not use it again!

I purchased a battery in Dec 2018 from AAA. In February the battery died. I filed the battery reimbursement form attached the copies of the tow truck (4) receipts stating the battery needs to be replaced. I walked into the office on *** Blvd. I spoke with a Supervisor and she sent the documents Interoffice mail. on Feb 25 or around that date. March, I did a follow-up with the department of Battery Reimbursement, I was told that information was never uploaded. March, I went into the office on *** and the supervisor faxed to the number I was given. They pulled the copies of the paperwork sent via Interoffice mail and faxed it. To this date, I have not been reimbursed or contacted to get payment for my battery.
Product_Or_Service: Car Battery
Account_Number:

Paid for a plus membership but not able to adequately, successfully, nor fully use membership.
In Nov. 2018 at aprx 6:00pm I reached out to AAA for roadside assistance due to being stuck in the mud. My expected time to get assistance started out with a 60 minute(7 pm) wait time. When I reached out to AAA after the 1st hour, I was advised that the driver "just broke down" & that someone from *** would be there within a hour(8 pm). Well that also took longer than expected and I remained stuck in the same spot until 8:30 pm.
On 3/27/19 @ 3:30 pm I reached out for a tow and was advised that the driver would arrive at my location by 4:37 pm. At 4:15 I called AAA back to follow up, was then put on hold and transferred to a supervisor without any explanation. Once the supervisor got on the phone I was then advised that "the driver just broke down and we're going to send someone from ***". I was given an expected arrival time of 5 pm. At 5:30 pm I reached back out to *** and was advised that the driver would be in route to my location after he left his current location. At 6:03 pm I received a call from the tow truck driver stating that he was new by. At 6:10 pm the driver stated to me "AAA can't tow your car with expired tags". I informed the driver that my tags (aka registration) is not expired but back in July of 2018 someone stole my sticker off of my license plate. At that time I proceeded to show him my current registration(the same info that would be provided to an officer during a traffic stop) but he refused and continued to state that my tags were expired. Rather than going back & forth with the driver I simply told him "have a nice". I then reached out to my insurance company to have my car towed. At this point it was much closer to 7 pm. Nevertheless my insurance company had a tow truck to me within 45 mins. The problem is that I pay AAA for a plus membership annually yet I'm be treated like someone who's asking for a favor although in reality this is a service that I've already paid for. On 3/27/19 I spoke with Becky J and she offered me $20 off of my next renewal, which would in turn be compensation for the Nov 2018 experience. I declined her offer at that time stating " I will respectfully decline your offer because when you all are offering me compensation I want both Nov 2018 & March 2019 incidents to be included". On 3/29/19 I reached back out to AAA's member care dept. to make my complaint and was advised by Chris-*** that no one is going to call me back, follow up, nor compensate me. At this point, AAA has taken advantage myself, my other member holder, and the fact that we're on auto draft for our membership renewal. Complaint #

They sent a collection agency after me even though I didn't receive services from them, had no knowledge of a bill and was not contacted by them.
They sent a collection agency after me even though I didn't receive services from them, had no knowledge of a bill and was not contacted by them. I haven't used AAA for a year or two. While in Texas, my wife called them. She gave them her credit card for services but apparently there was a billing issue. I knew nothing about any of this and was working in Missouri, at the time. Rather than clearing this up with her, I was reported to a credit agency. I did not know about this until I was sent a bill from the credit agency. AAA never called me, sent me an email or sent me a bill. As far as I can tell; they made no attempt to contact me, at all. Instead, they sent a credit agency after me.

AAA Will not honor cancellation
Contacted AAA 1/3/2019 to cancel policy. They said ok will send a check. Contacted again in March because I had not received a check. Representative said OK we will get that sent. Contacted a week later and third contact told no cancel was outside of policy. I went 6 weeks thinking I did not have an AAA membership so did not use it. AAA should honor cancel outside of policy due to two contacts where told would cancel. Spent a few hours trying to get my refund and it is not going to come.
1/3 94.50 - called told check on way
3/4 94.50 - called told check on way
3/18 94.50 - told could not cancel due to outside of policy

II purchased a battery from AAA south lest than a year ago and after a few months the battery died. AAA said it was no longer under warrenty
Member number*** I purchased a battery from AAA less than a year ago and the battery died 6 months after purchase. AAA stated that it was no longer under warrenty

I found an AAA auto insurance card in a magazine that said if I called for an auto insurance quote I would receive a $10 gift card if they could beat my current insurance or not and I was told that I would receive that gift card in 6-8 weeks and it has been three months and I have made seven calls about not receiving the card and have gotten nothing but a run around and no gift card!!! Not happy and have been ripped off and their quote was three times what I am now paying!! I know other seniors that have had the same horrible experience!! I want my very belated $10 gift card and an apology and AAA should be make to stop making these hollow promises especially to seniors!!!

Bought a battery but they will not honor the warranty.
We purchased a battery during a roadside assistance call in which the tech informed us we needed to do so. Two years into a 3 year warranty and the battery died. When we called for replacement we were informed we're no longer in an area they service for batteries. We can either get towed five miles and buy our own battery or pay to get it towed to a town with service.

Here's the rub: there's no place to buy a battery in five miles. We'd likely spend $50 on a ride to get a new battery which they will not reimburse.

I was charged 20 dollars for roadside service that I should have not been charged for based on my membership.
We scheduled a roadside service to be picked up from address *** which is approximately 4.8 miles.

On January 2, 2019 AAA did an electronic debit for my annual membership fee, of $119.00 from my bank account ending in #***. Funds were unavailable on that date. A retry electronic debit was processed on January 9, 2019 successfully. On the 26th of January 2019 I requested roadside service. I was informed that my annual membership had not been paid, and to receive roadside assistance I would need to pay the annual fee amount of $119.00 to reinstate my membership privileges and receive service. I informed customer service that my membership fee had been paid through a re-transmittal by AAA on the 9th of January. Customer service checked with the billing dept and said there was no record of payment. I made a payment over the phone in the amount of $119.00. I checked with my bank and obtained documentation showing the payment was made on a retry transmittal. I asked for and received an email address for a customer service rep. Jessica M email was provided, which didn't work. I then made a direct complaint to the AAA website. I received a response email stating my complaint had been forwarded to another department for resolution. That was nearly a month ago I have heard nothing from AAA via email, nor have I been refunded for the second payment of $119.00.
Product_Or_Service: AAA Premier Member Services
Account_Number: 4290052893427114

AAA refuses to tow my car to my home even though I paid for AAA plus coverage and am eligible for the service.
My car broke down on Tuesday February 12th. I needed taken home to Wahpeton, well within the range on my coverage. AAA representatives told me they couldn't because of towing restrictions. Initially I was told it was the local police who restricted the towing. I found out from customer service on a call Thursday February 14th it was a self imposed restriction put in place by AAA to keep the tow trucks in town. I was told there was nothing they could do. As of 8:00AM Friday February 15th, my car has not been recovered. The AAA's credit, my wife's car broke down and was towed to a shop, but that was a 2.5 mile tow. In short, I have paid for AAA Plus coverage and AAA is choosing not to provide the service I paid for.

Im trying to get roadside assistance and the garage I need to get to closes at 1 pm and the estimated time is past 1 30 pm. I havent had a car since T
I need a car I havent had a car since Thursday. Now working on day 3.