Aamco Transmissions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] To whom it may concern, I am notifying you that there is a resolutionWe are receiving a partial refund that we agreed toThank you for your help.?

Initial Business Response / [redacted] (1000, 10, 2015/01/28) */ Contact Name and Title: [redacted] - Admin Contact Phone: [redacted] Contact Email: [email protected] We do apologize for any misunderstandings or inconvenience the customer feels they have had in regard to pricing on our website We do make every effort to be as upfront on pricing as possibleOur website does show several images for various models, which do include some different options depicted in some of themWe do not have any 18' Mako boats on our website for $ [redacted] "delivered"The pricing structure for each boat on the website lists out a price with a base engine, as well as another price shown with options, freight & prep We would respectfully refer to the disclaimer listed on the website, which directs the customer to their local dealer for any additional questions regarding availability and price "Disclaimer: We employ best efforts to present accurate pricing, specifications, features and availability for models shown on this siteOn occasion, data transmission errors may produce anomalies in information presentedShould you have questions about what you see here, your dealer will be able to confirm correct availability, model content and pricingInventory shown is subject to prior sale or transfer to another location." Should you need further information, please do not hesitate to contact me Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/01/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) In my complaint, I attached the picture of the boat and the stated price including delivery taken directly from the web siteI certainly realize that options beyond the standard base model will increase the priceThat is not an issueI simply expect them to deliver the product advertised at the displayed priceI did nothing to the web site picture to distort the intent of the ad"Here is the boat you can have at THIS PRICE" Final Business Response / [redacted] (4000, 19, 2015/02/11) */ The additional information provided from the customer was a photo that we previously acknowledged may show the boat with additional options includedIt appears to have been pulled from the photo gallery on the websiteWe also previously explained that the pricing structure for each boat on the website lists out a price with a base engine, as well as another price shown with options, freight & prepAs well as the disclaimer that refers the customer to the dealership for any questions regarding availability and price We again apologize for any misunderstanding or inconvenience, but our original response remains the sameWe make our best effort to present clear and accurate pricing informationI have attached some photos to demonstrate the layout of the siteThe red arrows have been added to call out items to note Final Consumer Response / [redacted] (4200, 21, 2015/02/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not take the photo from the galleryIt is a stand alone picture that includes the price as a special, "Buy this boat for $ [redacted] "I just went on the web site and it still existsI will try to copy paste& send under a separate emailI invite you to access the page itself [redacted] : [redacted] : CC Des

The vehicle in question was brought into our facility on 10/17/for the complaint that the vehicle does not shift The transmission was removed, the vehicle had codes in the computer for the evaporative emissions system in which we found that the charcoal canister was completely missing We recommended an inspection of the transmisison and replacing the charcoal canister that was in fact missing The customer, then approved the inspection of the transmission The vehicle was left here sitting, not running, with a transmission in pieces four months and one week before the customer gave us approval to repair the vehicle Unfortunately when car sit for that long of a period with running, parts do fail due to the lack of use The customer was informed when we diagnosed the vehicle for the check engine light when she brought it back 3/that the vehicle needed to replace the catalytic converter and the fuel pump as the sending was not longer sending a signal to the cluster.....which was why the check engine light is on now The customer was never charged for repair of the catalytic converter or the fuel pump, and that is why we will not replace these items for free If the customer has any problems in regards to the transmission or the charcoal canister while in the warranty period, we will gladly cover it, however we can not be responsible for every problem she encounters with her vehicle

I am mechanically inclined and my step dad owned Auto Repair shopRocky " The Owner of AAMCO " Prove to me that he is an excellent mechanicHe explained to me exactly what was wrong with my car and repaired itIn addition he found a couple of unexpected problems and repaired them for free! He also was very considerate with my budget and displayed excellent communication skills

On October 12th [redacted] came in to Aamco Transmissions to have his [redacted] checkedThe customers main concern was to inspect front passenger side brakes there making noiseCheck and adviseTechnician could not properly test drive vehicle because brakes were metal to metalVehicle was unsafe to driveManager advised customer the following needed replacement: Front Pads, Front Rotors, Front Calipers and brake hoses Customer was also advised that air filter and belt needed replacement, as well as a basic oil change Customer authorized everything but the oil change (which he said he would do himself) As a courtesy for all past work done by this customer we did the oil change at no charge Technician completed work and went on a finally test driveWhen the technician came back from his test drive he then explained the vehicle was running roughTechnician said vehicle may need a tuneup we would need more time to diagnose The manager advised customer, customer declined to go a head with any other repairs and just want to take care of his brakes at this timeOn October 12th Customer called Aamco after hours in the eveningCustomer was complaining that vehicle was overheatingAt that time Aamco towed the vehicle in at no charge On October 13th our technician inspected the [redacted] Technician did duplicate customers concernVehicle was overheating as well as the check engine light being onTechnician scanned the vehicle for any codesThe following codes were retrieved: PECT Circuit/metal over temp protect, PCC Power Management mode or engine stallThe over heating problem has nothing to do with any of the previous repair work done at this centerWe replaced thermostat and radiator cap which are known common problems with the [redacted] Motor, several more hours of diagnostics where done, and confirmed a head gasket leak Which has nothing to do with the repair work that we did on this car Customer asked us to tow the car to another shop that purchased the car All diagnostics, as well as the thermostat and radiator cap and tow where done at no charge to customerFurther more, we advised that customer that if he was purchasing another used car what we would do a no charge inspection for him on that car as wellThough unfortunate, the failure of the head gasket has nothing to do with any of the repair work that has been done on this car and further more is a known failure to this motor

We have contacted the insurance company regarding Ms [redacted] request for reimbursementThe insurance company has agreed to pay the shop for the tear down feeTherefore we will be able to reimburse Ms [redacted] for the teardown feeWe will need Ms [redacted] mailing address so that we can send her a check

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Initial Business Response / [redacted] (1000, 9, 2015/01/15) */ January 15, Via Online Complaint System [redacted] , Dispute Resolution Director Revdex.com Serving Southwest Missouri [redacted] RE: Craig Tobe - # [redacted] Dear Ms [redacted] : This is in response to the Revdex.com's electronic mail correspondence dated January 5, regarding the consumer complaint of Craig Tobe with regard to Bass Pro Shops [redacted] is responding on behalf of Bass Pro Shops [redacted] 's records indicate that MrTobe purchased a discounted vacation package on December 6, [redacted] 's records also indicate that on March 6, MrTobe scheduled a reservation with a chedate of March 20, MrTobe subsequently cancelled the reservation on March 13, In MrTobe's correspondence to your office, he claims that he was misled regarding the size of the unit accommodations associated with the vacation package offer [redacted] has reviewed MrTobe's claim and from [redacted] 's perspective no misrepresentations were made to MrTobe regarding the vacation package he purchasedWe would remind MrTobe that at the time of purchase he signed the Acceptance Form/Details of Participation outlining all of the terms and conditions of the vacation package offerThe Acceptance Form/Details of Participation states that accommodations are in an independently owned and operated select area hotel in the selected offer destinationNowhere in the Acceptance Form/Details of Participation does it promise or represent that the accommodations will be of a certain size [redacted] desires to be responsive to MrTobe's concerns and resolve this matterOur records indicate that a [redacted] representative called and spoke with MrTobe on January 7, Our representative apologized for any disappointment MrTobe may have experienced regarding his vacation package purchaseAs a goodwill gesture, our representative advised MrTobe that we are issuing a full refund of the purchase price of the vacation package to the credit card MrTobe used at the time of purchaseAs a further goodwill gesture, our representative advised MrTobe that we are allowing him to keep the $ [redacted] Bass Pro gift card that he received at the time of purchaseMrTobe was satisfied with the resolution of this matter Should you have any questions please do not hesitate to contact me Sincerely, [redacted] Compliance Specialist [redacted]

Initial Business Response / [redacted] (1000, 21, 2015/02/17) */ [redacted] Comment - The company called the [redacted] and stated that they have been in touch w/the consumer and they resolved the issue Initial Consumer Rebuttal / [redacted] (3000, 23, 2015/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a rude and unprofessional phone call from a Mr [redacted] ***, who basically told me to never return to their storeThere was no apology over the phone for the incident that occurred at their store in Tacoma, WANo apology for the delay in response as I have tried contacting them numerous timesNo one has bothered to listen to my side of the story being as they have the wrong person and accused me of being at the store beforeObviously he agrees with the store manager's story and they are sticking to itNo issue is resolved whatsoeverThey have done absolutely nothing for meQuite frankly I am really annoyed by this companyI contacted corporate and asked to speak to Mr***'s boss, and was once again forwarded to a voice mail of a man named Mr***I left a message and no one has even bothered to return my phone call, it has been about weeks nowI feel like they have no interest in speaking to me, nor want to resolve my issue with this store and the way I was treated Final Business Response / [redacted] (4000, 31, 2015/03/18) */ [redacted] Comment - The [redacted] contacted the company and have stated the following: The company has been in contact with the consumer and they stand by their initial response to this complaint

Initial Business Response / [redacted] (1000, 5, 2014/11/26) */ The [redacted] price on the jacket was a pricing error on our websiteWe are unable to honor the [redacted] pricing error as the correct price is [redacted] Disclaimer: Generally, merchandise prices in Bass Pro stores, catalogs, and websites will be the sameOccasionally, due to sales, clearance events, or market conditions, prices may varyMerchandise prices and specifications are subject to change without noticeWe reserve the right to limit quantitiesDescriptive, typographic, or photographic errors are subject to correctionsSome items are subject to seasonal availabilityDue to various state and local laws and internal policies, not all items advertised for sale are available in all states or counties Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) as I stated before any other business that has a typographical error on their website or in their store would be more than happy to honor the price since it was a mistake on their endSo if they are not willing to give me the jacket for the place that was stated on the website that I take that is advertising and I will not ever shop at their stores or on their website ever again.I think if people start suing companies like this for advertisement that maybe they would change their mind Final Business Response / [redacted] (4000, 9, 2014/12/02) */ The advertised price of [redacted] was a publication error on our websiteDisclaimer is published on website Customer has been notified and offered an appeasement and offer was accepted

On 10/23/13, [redacted] called our business regarding a transmission problem with his Pontiac It wouldn't move Per his request, we towed the vehicle to our shop Since we were (at that time) dealing over the phone, [redacted] provided the last four digits of his SSN# as an authorization to tow the vehicle to our shop, and check it out On 10/28/ [redacted] came into our shop and made a partial pre-payment of $to be applied toward the removal/disassembly/and internal inspection of his transmission (all of which would be applied toward the repair cost I've included a copy of the reciept for this payment, which he personally signed On 11/07/13, [redacted] finally authorized the actual transmission repair He provided us with his birthdate of 05/02/in lieu of a signature, since we were dealing over the phone AT that point, he assured us he would pick up his vehicle and pay in full by 12/07/(copy enclosed) On 11/20/13, I called [redacted] since we had received no additional payments to date, and repairs had been completed [redacted] then advised us that he couldn't uphold his promise to pay in full by 12/07/13, Instead he'd pay 1/of the remaining balance in weeks and the remainder weeks after that He had just started another job The total due at that time was $ Finally, on 12/20/13, [redacted] again walked into our shop and paid only $toward his bill and also signed as acknowledgement of his new balance and his agreement to have the remaining balance paid in full within weeks from that date His promise of payment in full still remains, unfulfilled On 07/15/14, our company sent [redacted] a certified letter with a final demand for payment in full (including accrued storage charges) or we would file for title of the vehicle As you can see, much detail of this transaction has been documented (including proof, [redacted] 's signature, that [redacted] did indeed come into our shop and authorize repairs, despite his assertion that "I never went to the shop and signed anything"

The customers furnace is producing CO levels in the flue above the manufactures specificationsAirtron recommends the customer schedule a reputable HVAC contractor to perform a complete CO analysis of the furnaceWe understand that customers have choices when selecting a Service Provider and are disappointed that we could not provide a satifictory solutionWe have agreed to refund the customers CC in the amount of $This process could take up to a week to complete

We apologize for the frustration and inconvenience caused by not being able to access our content digitally We will be in contact with [redacted] to be sure the $is refunded and customer is removed from autopay Furthermore, we will contact with the customer to attempt to resolve the issue and offer a complimentary term of service

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] First of all I do apologize to Mr***, though I don't remember I was yelling over him or insulting himI remember that I was trying to ask some questions when Mr [redacted] was yelling over meI would definitely have heard everything Mr [redacted] wrote in his message but he hung up on me in a middle of our conversation.Mr [redacted] probably took my questions as personal insult but I had no intention insult him.Regarding the price, Mr***'s manager told me a few time that this is the best price from owner himself, so I'm a little bit surprised that Mr [redacted] is not aware about it.I was trying to ask these questions because unfortunately after all this promises Mr***'s repair service lost for me its credibility and since we are speaking here about pretty big amount of money I just ought to know why I should pay for nothing: I gave my authorization to rebuild transmission for about 3500$, the price which was provided after full multi-point diagnostic, my question is why should I pay if the service is failed to perform proper diagnostic and estimation? Mr [redacted] claims that they have "Certified Master Rebuilder for CVT transmissions" which rebuild this type of transmission almost on a daily basis, so how it is possible that so qualified master gave so wrong evaluation? After I rejected to pay new price (about 5700$) the manager told me that they can do it for about 4750$ price (once again according to manager it is price by owner himself) with full nationwide warranty, and once again they failed to repair the transmission even for that priceMr [redacted] saying that this is because they can't guarantee that the warranty will work at NY AAMCO services, but why I was not informed about it before authorization request? When I started suspect that something wrong with the service I made a few calls to other AAMCO services and Official [redacted] Service, both told me honestly and from the very beginning that the [redacted] CVT transmission is pretty complicated and chance to fix it is very small, so the question is why I was not warned about it before authorization request? Another very important question is does the "Certified Master Rebuilder" has certification by [redacted] to rebuild [redacted] CVT transmission for [redacted] which is crucial part of car and affects my safety, safety of others and car performance?Once again I don't want to insult anyone, and was trying to act the best I could in situation when you can't get your property back without payment for nothing, and you are not getting reasonable answers to your questions With all do respect, as for now, based on the service actions and previous claims on Revdex.com site, it looks for me as a fraud scheme when the service offering small price to get customer's authorization and then blackmail customers to pay much more for repair or pay $to get still broken car back.Once again I gave my authorization to fix the car for agreed price on agreed conditions, I was not informed that there is a probability that it could not be fixed and that even if it can't be fixed for the price I still have to pay to get broken car back Regards, [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/05/14) */ It is the customer chose to take and authorize some one else to repairWe will not pay unless we authorize that repairWe have no proof that there was ever another problemSorry for the inconvienceThank You ***

This place will rip you off! They tried to charge me $for a rebuilt transmissionLuckily I shopped around and found it not to be my transmission, which was working just fine! I would've spent $and my car still wouldn't have runThat is very dishonestThey are also very pushy and lied to me telling me my husband agreed it should be fixed, like Inwouldnt talk to him! Never again would I go there and I'd tell everyone to stay far away!

Initial Business Response / [redacted] (1000, 6, 2014/10/29) */ The customer was told on the chat discussion thread that it was a pricing error on the web and was given our pricing error disclaimerWe called her today and offered to sell her the boots at our costShe declined the offer Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Regardless of the disclaimer the ad continued for more than hours no one did anything to remove it and I have proof of thatRegardless if it was offered to me at company cost the company is still lying to patrons and not having to suffer any consequences for itNo apology was given no explanation all there was was a comment on how there was a mistake and this is what they could doI feel as a consumer that the company thinks that it is okay for them to make mistakes not correct them and have someone call and say hey here is what we haveThe company won't even take the blame for their mistake Final Business Response / [redacted] (4000, 10, 2014/10/31) */ BPS did apologize and stated it was an error 10:51:AM Agent: No ma'amThis is an error on our partI apologize for the error; however, we cannot match the error price 10:51:AM Customer: no its advertising 10:51:AM Customer: thats what an error is 10:51:AM Customer: when u advertise something to decieve the patron 10:51:AM Customer: thats advertising 10:52:AM Customer: hello 10:53:AM Agent: I apologize you feel this wayFor more information on our pricing policy, you may view the link below: [redacted] 10:54:AM Customer: sure 10:55:AM Customer: I have all this recorded 10:55:AM Customer: so you guys are good 10:55:AM Customer: have a nice day 10:55:AM Agent: I understand and I apologize for the trouble and frustrationThank you for contacting Bass Pro ShopsHave a nice day 10:56:AM Customer: im never shoppign at bass pros again 10:56:AM Customer: and I will be putting this on the internet 10:56:AM Customer: scamming your customers Final Consumer Response / [redacted] (4200, 12, 2014/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes online how about when I got the phone call? I was just told well its a mistake and the lady moved on with the conversationObviously I know what the chat sad because I had already posted it on here so what is it that you people have to say now?

Initial Business Response / [redacted] (1000, 5, 2015/01/09) */ Bass Pro Shops has tried several times to contact MrRutledge - left several messages with no return callOur records do show that $ [redacted] was refunded back to his [redacted] gift card on 1/2/and a $ [redacted] BPS gift card was sent on 1/2/

I apologize for the delivery issues experienced by Mr [redacted] We have addressed with our field staff and feel this has been resolved If Mr [redacted] experiences any future issues, he is welcome to email me at [redacted] Thank you! [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] *** [redacted]

Dear [redacted] , [redacted] can come and get a refund for both times we fixed her coolant leak issuesThe total refund would be $ Sincerely, Nirmal [redacted] T*** Pres., Star Valley IncDBA Aamco of Lanham