About The Children

A few things to note: As indicated in Ms [redacted] complaint, she RECEIVED the court documents (in “rough draft” format) that she paid for Rough Drafts are sent to members for their review to either approve as is, or to request that changes/modifications be madeMs [redacted] indicates that we never informed her that we did not receive her email request for modifications to be made - All members need to understand that communication is a “2-way street” and a simple call from her remedied the situation ----- in addition, in her complaint, Ms [redacted] indicates that we “all together” cancelled her account – FOR THE RECORD: on 2/19/15, it was confirmed (clarified) to Ms [redacted] that the email that was sent to her was not that she was “canceled out all together and scammed ” but rather that her MONTHLY BILLING of $was (per her request) CANCELLED ======= Ms [redacted] ’s complaint does not justify any type of refund, as we emailed her final documents (for her final approval) to HER NIECE’S EMAIL ADDRESS PER MS [redacted] REQUEST======= Here is an accurate description of what has occurred, and our continued willingness to resolve this issue::: ======= Ms [redacted] enrolled with A.T.C on 12/1/After agreeing to our Terms and Conditions (T&C), Ms [redacted] answered the questions on our website and was given a follow up call by her family service representative on 12/15/ On 12/15/Ms [redacted] requested that we prepare court documents and paid $to have document preparedIn addition we received a signed contract agreeing to our servicesOn 12/29/Ms [redacted] received her rough drafts of the documents and was asked to review them and either approve of the documents or make any revisionsMs [redacted] made revisions and her documents were then updated and the Final Draft of these documents were sent to her via email on 12/30/for her to request any additional corrections or revisions or to approve documents as “ready to ship” Several emails and phone calls were made to Ms [redacted] requesting that she revise the final draft or approve of them with no replyMs [redacted] ’s account with us is open and has never been closedMs [redacted] ’s monthly fee was discontinued as a courtesy to her, and we are happy to send the final draft to Ms [redacted] via UPS if there are no additional changes neededPer our solid agreement, we ask that Ms [redacted] contact us as soon as possible to complete this process as we are waiting on her revisions or approval for shipmentWe look forward to hearing for Ms [redacted] and resolving this issueSincerely, [redacted] , ATC, LLC

Mrs [redacted] contacted ATC on 03/12/ requesting assistance with preparing court documents for her After she spoke to our senior advocate who informed her of our fees for document preparation , she agreed to become a member and proceeded to complete the website activity and accept the terms and conditions on 03/12/On 03/13/ Mrs [redacted] contacted her Family Service Rep informing him that she was ready to make a payment in full so that we could prepare her documentsATC then prepared documents for her and had Mrs [redacted] ’s rough draft documents ready to email for revisions or for approval on 3/19/On 3/19/at 3:pm PST a message was left by a family service representative calling her in regards to signing her receipt in order to email her “rough drafts” to herMrs [redacted] did not return our phone callsOn 3/24/we were sent a complaint from the Revdex.com regarding Mrs [redacted] asking for a full refund on the grounds that she did not sign her receipt Mrs [redacted] was called immediately on 3/24/and a voicemail was left regarding her complaint and that ATC would like to speak with her regarding her request for a refundMrs [redacted] was called again on 3/25/as well as emailedMrs [redacted] was called again on 3/26/14, 3/27/and 3/28/with no response from herFinally late afternoon on 3/28/14, Mrs [redacted] called back and spoke with the family service supervisorAt this time , Mrs [redacted] was asked why she was requesting a refund and had we done anything wrong regarding her document preparation? She stated nothing was wrong with what we did for her ,she just wanted her money backThe family service supervisor then told Mrs [redacted] that at the rough draft stage, the documents have already been prepared and that ATC would not be able to give her a refund for her documentsAt this time, the family service supervisor stated that since her documents were ready, that we would like to complete the process and have her review the documents for her approval Mrs [redacted] said she understood why we could not refund her money for the documents and the call endedMrs [redacted] was called again on 3/31/and a message was left stating that ATC would like the opportunity to provide her with her completed documents as previously discussedNo response from the member as of today 04/01/Mrs [redacted] may contact us so that we can move forward - We sincerely look forward to assisting herSincerely, R [redacted] , ATC

MsP [redacted] enrolled for our services on 6/5/15, and received our standard Welcome Call within an hour after enrollingThis call confirms the services we provide, and it includes a statement that all fees paid are non-refundable On 6/15/MsP [redacted] Spoke with a Customer Service Repand was qualified for our Financial Hardship Program, which lowered the cost of our services from $to $ This amount was billed to her debit/credit card on 7/23/===== Prior to logging on to our website, it was necessary for MsP [redacted] to accept our Terms and Conditions, which explain in detail what MsP [redacted] was informed verbally (including that all fees are non-refundable, and that we will correct any typos, and/or required changes to her documents at no additional cost to a member.) On 8/6/MsP [redacted] contacted us and ask that we resend questions that she had previously answered (these answers she needed to provide are/were required in order for us to have her court documents typed.) ===== We received MsP***’s renewed answers on 8/10/===== On 8/17/15, we informed MsP [redacted] that we still needed a copy of her previous Court Order for reference MsP [redacted] provided us this missing information on 9/9/===== On 9/17/we received MsP***’s signed contract which further included that all fees are non-refundable===== We emailed the (Rough Draft) of MsP***’s documents to her on 10/2/for her approval, or to have her inform us of any changes to documents that were requiredOn 10/5/member sent an email that she had requested a refund (we never received a refund request prior to her Revdex.com complaint.) ===== It should be noted that although in MsP***’s complaint, she states that she tried to contact us a few times, our records do not show thisWe help a lot of people, and have never heard anyone inform us that “all circuits are busy”, perhaps this was due to her living in Hawaii(?) In any event, communication is always a 2- way effort as it is, with all members of our organization, both phone and email contact continues to work well While we always attempt to get our 1st draft of documents to members within 7-business days after receipt of last bit of required information submitted by a member, sometimes oversights or delays occurIn this situation, it did take us business days to provide MsP [redacted] with her initial documents, and we apologize for the delay of a few extra daysDue to the work involved, and her signed contract, MsP [redacted] is not eligible for a refundMsP [redacted] may contact us of any changes she needs done to the documents, or she may give her final approvalOur goal is to complete this process, so that we may send MsP [redacted] her finish documentsIn addition, we will UPS “overnight” her finished documents at no additional cost, or MsP [redacted] may contact us for a courtesy refund in the amount of $===== We truly wish her the best of success Sincerely, ATC

Ms [redacted] enrolled with ATC on 1/8/After Ms [redacted] agreed to our Terms and Conditions, it was agreed that the fee to type her documents would be $and she paid $to continue/start the processOn 1/26/2015, Ms [redacted] spoke with customer service and said that she was unwilling to participate in mediation which was stipulated in her divorce decree and a stipulation for modification At this time Ms [redacted] decided to have ATC prepare documents for contempt , as her opposing party was not following the current court order and (this) contempt would not require mediation------ Documents were prepared for Ms [redacted] and sent for her review on 1/30/Ms [redacted] made some revisions and then approved her documents on 2/18/Ms [redacted] paid her final payment of $and approved the documents and shipping address on 2/18/------ UPS then delivered Ms [redacted] ’s documents which she signed for on 2/24/On 3/10/Ms [redacted] spoke with customer service and was upset because child support was not addressed in the contempt documents she had ATC prepareIt was explained to Ms [redacted] that only issues addressed in the ORIGINAL order would be referred to No child support was mentioned or addressed in Ms [redacted] ’s divorce documentationAt this point Ms [redacted] asked for a refund------ She was told that no refund would be offered as ATC prepared the documents she had requestedLater that day, Ms [redacted] spoke with a supervisor saying her documents were rejectedMs [redacted] was then asked to fax over the rejection letter from the courtNo rejection letter was received by ATC------ On 3/12/2015, Ms [redacted] emailed and then called to say that she needed additional documents for the court to file with what she had already successfully filed from ATCWe were happy to comply with Ms [redacted] ’s request and prepared the additional documentsThe documents were prepared and emailed to her to print immediately on 3/12/After speaking to Ms [redacted] on 3/12/, ATC believes that whatever issues Ms [redacted] had with ATC have been successfully resolvedMs [redacted] was told to feel free to call with any additional needs or concerns------ We truly wish her the best of successSincerely, [redacted] , ATC, LLC

This complaint should not be counted against ATCIT SHOULD BE NOTED #1f497d;">: This credit card holder lost her dispute with her CC provider, because this was NOT a fraudulent charge, and our member accepted our T & C, AND because we have a signed acknowledge from both parties giving us approval---------- Here is a summary of what occurred: Ms [redacted] contacted ATC on 2/11/requesting assistance with the typing of her court documents Ms [redacted] , the members mother, paid the enrollment fee of $---- After being explained our services and fees (including tahat any fee paid is non-refundable), [redacted] (member) later logged on to our Member Website accepted our Terms and Conditions (T & C) and proceeded to complete the website activityThese T & C put in writing what our member was explained verbally On 3/18/We RECEIVED a SIGNED AGREEMENT (via fax) from Ms [redacted] agreeing to the terms of their enrollment fee---- On 3/27/ ATC surprisingly received a “chargeback” (request for a reversal of fees paid) from the bank regarding the $Ms [redacted] paid for Ms [redacted] Lawrence’s membershipThis membership was immediately CANCELED to stop any future monthly charges----- Ms [redacted] was unaware of the chargeback , and had called on 3/27/ and left a message for a member of our customer care asking for a call backCustomer care returned Ms [redacted] ’s call on 3/27/and left a voicemail saying for her to call when she was available----- On 3/28/our members mother (Ms [redacted] ) called and asked our Customer Care Assistant to re-run her credit cardMs [redacted] was told by Customer Care that since a chargeback had been made by her the day before to her bank, we could not do that, as the chargeback was an open and pending matter with her bank It was explained to Ms [redacted] that once a chargeback is made that the bank is basically being told by their client , Ms [redacted] , that fraud has being committed by the business who is at the receiving end of the chargeback, ATCWe did not hear back from Ms [redacted] Lawrence regarding her daughter [redacted] ’s accountNor did we hear from Ms [redacted] regarding her accountAT NO TIME was ATC told by Ms [redacted] that the chargeback was a mistakeClearly, if that had been communicated, ATC would have done whatever we could do to work out this matter with our member, Ms [redacted] ----- On 5/15/ATC received an unjustified complaint from the Revdex.com in regards to Ms [redacted] ’s membership, WRITTEN by Ms [redacted] ----- - - - - HOPEFUL RESOLUTION: Although this complaint was unjustifiably made, as a courtesy, Ms [redacted] may contact us directly, and we are willing to continue to help her, and we will apply her membership fee to any document fee she may incur MsLawrence's account has been notated, and we look forward to having her call us----- We truly wish [redacted] and [redacted] the best in dealing with their family court issueSincerely, [redacted] , ATC, LLC

I called them on morning of April 2016, also filled out the online contact formNot getting a response again I left a voicemail on the 13thI received a call from man who ask some questionsI informed him I was calling on behalf of my son and ask him to call around 6pm to talk with himHe told me the fee was $and sounded hesitant about calling back Of course he didn't call backI left another voicemail on the 15th and again on April 18thI have not received any response form these people.I would not recommend these people, they are unprofessional and more than likely a scam

After further review of MrH [redacted] ’s complaint, we must add the following; even if MrH [redacted] ’s situation required additional document (pages) we have a signed contract stating our no refund policy, and the “Terms and Conditions” that MrH [redacted] accepted state that we will modify, correct (re-do) the documents we provide to our members at no additional cost to a member(s)A statement from anyone that more information/papers were needed is not suffice to merit a refundBoth parties here have (two-way) obligations, and it was clearly MrH [redacted] ’s choice to do something on his own and/or choose not to contact us As stated in our original response, “We have been in business for over years and our email AND contact phones work fine”In addition, our main website number has a toll-free number that all our members (initially) reach us on – ALL we do is help parents – why would we not have working numbers and emails??? A little effort on MrH [redacted] ’s part would have allowed him to contact usKeep in mind – the same email system and phone numbers that we have used with him, AND are using to correspond with the Revdex.com right now, have been used since we opened our business over six (6) years agoA simple review of our original response is in order: ======= MrH [redacted] enrolled with ATC on 6/6/On 7/15/MrH [redacted] called to pay $of his $total document fee to get his documents prepared On 7/22/MrH [redacted] was reminded that payment in full is required to send his documents UPS that he will file with the court On 8/8/ MrH [redacted] approved of the prepared documents and sent an email saying he approved of them.- MrH [redacted] was again reminded of his final balance of $would need to be paid in full before he would receive his documents via UPSMrH [redacted] then emailed that he wouldn’t have the final balance due for a monthATC let Mr H [redacted] know that we understood , and MrH [redacted] said he would contact ATC with the final payment in the next month or so----- On 10/24/After not hearing back from MrH [redacted] , ATC contacted him to let him know that we had not heard from him ,and wanted to let him know that he could make payments or pay the remaining balance in fullMrH [redacted] then said he would need more time to paySeveral phone calls and emails to MrH [redacted] during the month of November were never replied to or returned by him----- On 11/24/MrH [redacted] called and again put his account on hold for the final payment due , and let ATC know changes had occurred and he would need to update his documents MrH [redacted] let ATC know at this time he could not pay his remaining balance until February ATC told MrH [redacted] we understood and would wait for his call On 2/25/Mr H [redacted] called to pay his remaining balance of $MrH [redacted] was asked to make the updates he referenced previously to his documents, so that ATC could finalize the changes and send him his documents On 3/12/MrH [redacted] emailed his changes including an address change for his documents In addition, MrH [redacted] sent an email stating that he no longer needed the custody documentation, only the divorce documentationPlease see email THAT MRH [redacted] SENT ATC: ===== (sent 3/12/11:03am): All I need is the divorce no parenting time or child support as friend of the court in Hillsdale Mi has that orderI need my address changed my new address is west Chicago st Apt Coldwater Mi ==== On 3/20/MrH [redacted] approved of his documents On 3/20/MrH [redacted] was sent his documents UPS to be filed with the courtPlease see below UPS shipping information that shows not only were MrH [redacted] ’s documents sent to him on 3/20/2015, but he signed for his documents as required and shown below on 3/26/UPS SHIPPING/RECEIPT CONFIRMATION: Shipped to: Michael H [redacted] W Chicago St #Cold Water, MI RECEIVED Delivered On: Thursday, 03/26/at 12:P.MLeft At: Residential - Special Instructions: Signature Required Signed By: H [redacted] ===== MrH [redacted] ’s “complaint” is inaccurate – including that our email address is not in service anymore??? We have been in business for over years and our email AND contact phones work fine (MrH [redacted] ’s complaint even includes that HE RECEIVED his documents and felt that it should have been more pages!?) The quantity of pages is determined by the courts need, not by what a person feelsMrH [redacted] includes that he doesn’t care if he gets a refund ATC disagrees with Mr H [redacted] complaint and any of accusations he has made ATC did prepare and deliver the documentation that MrH [redacted] requested of us (he even confirms that he received them)Due to the above, no refund is due to Mr H [redacted] We truly wish him the best of successSincerely, ATC, LLC

This member requested a refund on 2/22/ at 10:21am, and refund was processed THE SAME DAY (2/22/16) and a confirmation email was sent to MsC [redacted] ===== Here is a copy of the confirmation that was sent to MsC [redacted] :::: //// Transaction ID: [redacted] //// Payment Method: XXXX//// Amount: USD (150.00) //// Customer Name: Jacqueline C [redacted] ////It should be noted that (as MsC [redacted] states) she did sign a contract which states that there are no refunds, and this refund was issued as a courtesy to MsC [redacted] This response to Ms C [redacted] speaks for itself We wish her the best of success, Sincerely, ATC, LLC

No refund is in order as members need to cooperate with us, this system is a 2-way agreementIn speaking with Mr***’s bank they stated that they did not approve a “charging back” (reversing) his charges, due to the fact that Mr [redacted] contradicted himself when speaking with them ===== Here is a summary of what has transpired thus far: ===== Mr [redacted] contacted ATC on 11/7/2014, where he discussed having documentation prepared for two sets of children After paying his one- time enrollment fee of $98.00, Mr [redacted] said he’d like to proceed with both sets of documentsSince different mothers were involved, separate sets of documents were requiredMr [redacted] was told that the first set of documents would cost $590.00, and the fee for the second set was $As a courtesy - and were reduced because his case required separate documentation----- Together with his enrollment fee of $and his combined document fees of $890.00, the total fee is to be $988.00, not the $1,Mr [redacted] referenced in his complaintMr [redacted] has paid for his first set of documentsMr***’s first set of documents were sent to his Email for his review on 2/18/----- Mr [redacted] paid half of his 2nd set of documents totaling $= with a remaining balance due of $----- Mr [redacted] took TWO WEEKS to provide ATC with the names, addresses and his current court orders related to his family court caseTHESE DOCUMENTS were needed in order to prepare (type) his first set of documents There is never an offer of “rushing” documentation without all the information needed to complete the documentationRushing documents can only be done when all necessary information has been provided by the member which was explained to Mr*** ----- Mr***’s 2nd set of documents have been on hold since 12/18/ pending him supplying ATC with the temporary orders from child protective services that Mr [redacted] HAS BEEN REPEATEDLY asked to supply us withWE STILL HAVE NOT RECEIVED THESE REQUIRED DOUCMENTS FROM MR***! ------ We are currently weeks out from our first request for the temporary order from child protective services needed to prepare the second set of documents Mr [redacted] states that he has repeatedly faxed us those documents We have not received them and wish to note that we had no problem receiving all the necessary paperwork required to complete the first set of Mr***’s documents that he was previously emailed Mr [redacted] was told all necessary documentation needed to prepare his documents would need to be provided via fax or email in order to complete his requests ----- ATC would love to settle Mr***’s complaint and ask that he review the documents for the completed first set of documents sent to him via email on 2/18/15, and revise or approve of them so that we may ship those documents to him via UPS====== Mr***’s 2nd set of documents have been on hold since 12/18/ pending him supplying ATC with the temporary orders from child protective services that Mr [redacted] has been repeatedly asked for to complete themUpon receipt of those documents, ATC would be happy to complete the second set of documentation Multiple phone calls, messages, and emails have been sent to Mr [redacted] and we still do not have the necessary document to complete this paperworkIT SHOULD BE NOTED: If a member was having difficulty having ATC receive any fax(es), 1) the problem is not necessarily on our end, as we receive faxes hours a day ----- 2) a different fax can be utilized 3) documents can be scanned and emailed to us-----In addition, Mr [redacted] has falsely included in his complaint that we withdrew funds from his account under the name “Mid MA Residents” - we have confirmed with his bank that he is in errorMr [redacted] has and is being asked to contact us so that we can finish the document preparation processIn our last correspondence with Mr***, he was also informed that we are willing to offer him an additional discount to the deep discount he has already been providedWe look forward to speaking with Mr [redacted] and addressing this issue to both parties satisfaction Sincerely, ATC, LLC

Although we did have some issues in the preparation of Mr***’s #1f497d;">documents, as stated in the Terms and Conditions that all members read and accept - ATC will correct and/or make any modifications to documents without any additional chargeThis member contacted us (on 7/24/14) several hours before this Revdex.com complaint was made, and both parties agreed that we (ATC) would correct documents the next day (7/25/14) by 3pmThe corrections were made and the Final Drafts of members documents were provided to them on time, as promisedAs different courts have different policies/procedures for similar documents, we do have occasional issues whereas we need to redo something that we truly attempted to do correct the first timeWe believe we have done our part is assisting this member and no refund is in order, as Mr [redacted] was able to move forward in using his court documents---- We truly wish them the best of success, [redacted] , ATC, LLC

This person hung up on CS Rep (S***) before we could tell her she was refunded – we refunded her at 12:34pm today and sent her an email immediately This “complaint” should not be counted against us, and I will submit official response later R***

Ms [redacted] contacted ATC on February 20th 2014, requesting assistance with typing her court documents Our original conversation with any person seeking help is to inform them of our service (of typing court documents for our members) – why would we mislead her in regards to what we do? It should be noted that it was necessary for Ms [redacted] to read our Terms and Conditions (T & C) before she was able to proceed with her website activity In addition to being originally informed that we do not send an attorney to court (that we only type court documents for members we help) these T & C clearly reiterate that we don’t send an attorney to court Ms [redacted] accepted our T & C and proceeded to complete the website activity (also on 2/20/14) On February 21, (Friday) Ms [redacted] contacted us and informed us that she was ready to make a payment in full so that we could prepare her documents Then on February 24th (Monday) we contacted Ms [redacted] and asked her to fax some information to us so that we could move forward with typing her documents During this phone call Ms [redacted] became agitated and stated that she was unhappy because she felt that court documents without any attorney present was “ridiculous” Ms [redacted] stated she was going to charge back her credit card with her bank then she proceeded to hang up on the customer service representative she was speaking with At this time, the family service supervisor called Ms [redacted] back and the call went to Ms [redacted] ‘s voice mail A message was left to have Ms[redacted] call back to discuss the issue An email was also sent at this time stating what the phone message said - to “please call us back” so that we can resolve this matter Ms [redacted] did not call or email a response back to ATC On March 5th , ATC received a chargeback from the bank for the enrollment fee of On April 3rd 2014, Ms [redacted] called ATC and asked for a refund for the document fee totaling $ Ms [redacted] was informed that she had called the enrollment phone number and was told the family service supervisor would promptly return her phone call regarding her request for a refund Within minutes Ms [redacted] was called and the call went to voice mail A message was left and an email was sent stating that ATC would like to speak with her to resolve this issue Again Ms [redacted] did not return ATC’s phone call or email request to discuss the issue On April 4th 2014, ATC received a complaint from the Revdex.com In reference to Ms [redacted] ’s Revdex.com complaint - at no time was Ms [redacted] told an attorney would appear on her behalf Again, on Ms [redacted] ’s initial call to ATC for assistance Ms [redacted] was told that we are a document preparation company When Ms [redacted] agreed to have ATC type her court documents, our fees were reiterated and she was once again told that an attorney would not be provided for her Consumers need to understand that although we always intend to satisfy any consumer - the Revdex.com does not dictate, nor are we compelled to offer a refund due a complaint that includes unfair and statements and accusations We have left a phone and email message for Ms [redacted] and both parties are experiencing some “phone tag” As in all situations - we look forward to the opportunity to speak with Ms [redacted] to come to a mutually fair resolution resolve her complaint We truly wish Ms [redacted] the best Sincerely, R [redacted] , ATC, LLC

MrT [redacted] is not being truthfulThe simple line that says that he was told a particular document(s) was not even used in the STATE of Illinois is silly – documents and procedures (can) vary from county to county That he would include such a statement in an attempt to collect a refund is sadFor reference, here is an overview of what transpired (it should be noted that the root of his “complaint” is that he didn’t understand why he had to pay FILING FEES (the $he mentions) to his county court ): -----MrT [redacted] first called us on 12/04/He needed to establish paternity, We had the professional in the area where the child has resided for the past months prepare the documentsHis documents were done in a timely manner, He went to file the documentsHe called when he was on the way stating he was lost and could not find the building, at this time he was told we don’t live in the area and don’t have driving instructions on how to get thereWe suggested he use map questWe have no idea where he parked or why it would cost someone $to parkOnce he went into the building he called stating that some of the documents were not excepted due to what COOK (NOT the state) county requires, He then faxed me the documents that the county wanted him to fill out and we had them back to him within a few hours, MrT [redacted] the next day called and was mad that that county clerk’s office required a filing fee, We explained to him previously that filing fees are through each county and pricing is differentHe said he didn’t understand why he had to pay to fileWe explained filing fees have nothing to do with ATCBut we explained to him to ask the clerk for a fee waiverMost clerks offices offer themAt this time he tried saying well these documents are wrong again the clerk won’t accept themAt that point we explained to him that the documents could not be wrong and should be accepted due to the fact those came straight from him that he got from cooks county officeWHEN THAT DIDIN’T WORK WITH US, He then went back to not wanting to pay the filing feesAgain we explained ATC has nothing to do with court feesMrT [redacted] was screaming and yelling on the phone and then hung upDue to the above, no refund is dueWe truly wish MrT [redacted] the best of success Sincerely, ATC, LLC

After further review of this complaint, we are holding our position that no refund will be provided to Ms P***The primary reason is because we provided MsP [redacted] with the product she ordered, and we have a signed contract which includes that no refunds will be given===== It should be noted that while we always attempt to get our 1st draft of documents to members within 7-business days after receipt of last bit of required information submitted by a member although we were four (4) days later than our “goal” - as MsP [redacted] confirms; we did indeed provide her the documents she ordered for review===== In short - while a few days are important, MsP [redacted] paid to have her documents typed, she did not pay for a “rush” or emergency order, and this was not a “response” that needed to be (dated and) submitted to a court by a specific date (whereas one may lose by default.) ===== Ms P [redacted] has the 1st drafts of her documents, and she may give us approval for standard shipment, or may inform us of any modifications she would like===== We truly wish her the best of successSincerely, ATC

Ms [redacted] enrolled into our program on 12/19/On 12/20/Ms [redacted] paid $for her document preparation feeOn 12/20/ Ms [redacted] was asked to sign the receipt for the document fees she had paid and asked to fax or email that signed receipt so when her (rough draft) documents were ready for her review, we could send them to her emailOn 1/29/Ms [redacted] was contacted and told that her rough draft documents were ready and we still needed her signed receiptIt took THREE WEEKS of repeatedly asking Ms [redacted] to send the receipt back to us to no availOn 2/18/Ms [redacted] sent over a receipt she had rewritten herself and signedI let Ms [redacted] know that we would need our receipt signed and sent back in order to release her rough draftsAt this time, Ms [redacted] was upset and couldn’t understand why we needed the receipt we made versus herswe informed Ms [redacted] that as a business, we have in place policies that need to be followedMs [redacted] was truly not happy that her manufactured letter would not sufficeAt this time, Ms [redacted] asked if ATC would send her receipt through the mail Although it is an unusual request to send a fee receipt through the US Postal Service, ATC complied with Ms [redacted] request and “snail” mailed her receiptShe seemed to be struggling with our on-line proceduresAt this time we let Ms [redacted] know that all of our correspondence revisions for documents etc are all done via email and it is necessary that Ms [redacted] be able to comply with our on-line policiesMs [redacted] assured staff at ATC that she was able to move forwardMs [redacted] was then asked to sign the receipt we mailed to her so that we could send her rough draft documents for her review via emailOn 3/9/we finally received the signed receipt regular mail from Mrs [redacted] On 3/9/after receiving Ms [redacted] signed receipt, we emailed “rough draft” documents for her review or approval.------ On 4/6/Ms [redacted] called to say she did not receive her rough drafts via email that we had sent on 3/9/I asked Ms [redacted] to check her spam folder as she has a Yahoo emailIt has been our experience in the past with yahoo email, that sometimes document emails end up in the spam folderShe said she had no documents in the spam folder and I offered to resend the rough draft documents again, preferably, to a different emailMs [redacted] said she had another email account and gave a Gmail email for documents to be sent toThose documents were then resent to her gmail account first thing on 4/6/Later the same afternoon, the Revdex.com complaint was receivedClearly we have done all we can to make sure Ms [redacted] received her rough draft documentsAfter receiving the Revdex.com complaint we called and left a message with Ms [redacted] regarding our confusion for the complaint, as well as to make sure Ms [redacted] did receive her documents through her Gmail accountWe await Ms [redacted] reply back to us regarding receiving her documents via email, and hope that she gets back to us promptly to resolve her issueIt should be noted, that the standard cost for the typed court documents that Ms [redacted] needs is $690, and we have agreed/qualified Ms [redacted] to pay a (financial hardship) fee of only $----- As you can see by the above response, we are and will continue to provide Ms [redacted] the work we have completed, and no refund is in orderWe invite Ms [redacted] to call us so that she may approve her rough drafts and her final draft documents may be sent (via UPS) to herWe truly wish her the best of successSincerely, ATC, LLC

Ms [redacted] enrolled into our program on 11/25/On 12/12/Ms [redacted] paid to begin her documentationPer her request, “Rough Drafts” of court documents were prepared for Ms [redacted] and sent for her review On 12/29/she paid her remaining balance of $and approved of her documentsMs [redacted] ’s documents were delivered to her via UPS and signed for by Ms [redacted] ------ On 1/16/ Ms [redacted] called and spoke to a customer service repregarding her filing the documents with the court and waiting to see if the court would waive her filing fee (so clearly Ms [redacted] was able to find the courthouse for her documents that she said she filed)------ On 2/3/Ms [redacted] sent an email stating that the court had her throw out her documents and prepare her ownThis was an usual statement to hear regarding the court, as they do not offer legal advice It was explained to Ms [redacted] that per the Terms and Conditions that she agreed to, and per the contract that she signed, that if there were any issues regarding problems with her documents, that she were to contact ATC to resolve the issueOur Terms and Conditions include that we (ATC) will correct and/or modify any documents if/as needed - Ms [redacted] did not contact us------ In addition Ms [redacted] was asked to provide a “rejection letter” from the county clerk in regards to our documents being rejectedMs [redacted] failed to provide us any such letter (a private email from someone other than the county clerk was sent - It was not on official letterhead and was clearly not a court rejection letter) It was brought to Ms [redacted] ’s attention that the private email was not acceptable Ms [redacted] chose to ignore our request to produce any official documentation from the court At no time has Ms [redacted] requested further documentation via phone call or email in regards to her paperworkAs Ms [redacted] was informed, we welcome any request from Ms [redacted] regarding any further documentation needed so that we may resolve this matter, and assist her further ATC stands behind the documents prepared on Ms [redacted] ’s behalf, and it is our position that our policy (clearly provided to Ms [redacted] ) includes that it was her responsibility to allow us to correct or modify the documents we provided herFor the above reasons, no refund is in order, and we continue to welcome Ms [redacted] to contact us, should she require further assistance with her document preparation, correction, and/or modification------ We sincerely wish Ms [redacted] the best of success, ATC, LLC

There organization is a joke judge wouldnt even here me out because paper wrk wasnt done rite they get your money an an could give ss about you or your family judge told me could have got it all done rite for But I listened to these people an fot took for plus I want my money back but no can do the email u sayn I signed a paper sayn theres no refunds complete bull tjey should be ashamed for takin advantage of family's

Complaint: 10147074 I am rejecting this response because: Regards, [redacted] ***

As can be seen by reading Ms***s’ complaint, her situation was a little confusing because it was necessary that she (needed to) wait for her grandson to move locations Having originally enrolled (and speaking with us) in April, Ms***s next contact with us was four (4) months later -- although we did agree to put a hold on assisting her, Ms***s’, her account was never canceled----- In short, we understand why Ms***s feels her account should have been canceled in August of (and therefore seven (7) months of billing are in question, three (3) of which have already been refunded to Ms***s) ----- We spoke with Ms***s today, Monday, 3/24/and informed her that we have issued her an additional refund check in the amount of $to her confirmed address on file----- Ms***s was satisfied with how we resolved this issue with her, and we truly wish her the beast of success----- Sincerely, [redacted] , ATC

They treated my husband and me with great respect they were patient and kind I would recommend this company to anyone who needs court doccuments drawn up