About The Children

This complaint should not be counted against ATC. IT SHOULD BE NOTED
font-family: Calibri, sans-serif; color: #1f497d;">: This credit card holder
lost her dispute with her CC provider, because this
was NOT a fraudulent charge, and our member accepted our T & C, AND because
we have a signed acknowledge from
both parties giving us approval. ----------
Here is a summary of what occurred:  Ms.
[redacted] contacted ATC on 2/11/14 requesting assistance with the typing of her court documents.  Ms. [redacted], the members mother, paid
the enrollment fee of $98.00. ---- After being
explained our services and fees (including tahat any fee paid is
non-refundable), [redacted] (member) later logged on to our Member Website accepted
our Terms and Conditions (T & C) and proceeded to complete the website
activity. These T & C put in writing what our member was explained verbally…
On 3/18/2014 We RECEIVED a SIGNED AGREEMENT (via fax) from Ms. [redacted] agreeing to the terms of their 98.00 enrollment fee. ---- On 3/27/14
ATC surprisingly received a “chargeback” (request for a reversal of fees paid) from
the bank regarding the $98.00 Ms. [redacted] paid for Ms. [redacted]
Lawrence’s membership. This membership was immediately CANCELED
to stop any future monthly charges. ----- Ms. [redacted] was
unaware of the chargeback , and had called on 3/27/14  and left a message
for a member of our customer care  asking for a
call back. Customer care returned Ms. [redacted]’s call  on 3/27/14 and left
a voicemail saying for her to call when she was available. ----- On 3/28/14 our
members mother (Ms. [redacted])
called and asked our Customer Care Assistant to re-run her credit
card. Ms. [redacted] was told by Customer Care  that since a
chargeback had been  made by her  the day before to her bank,
 we could not do that, as the chargeback was an open and pending matter
with her bank.  It
was explained to Ms. [redacted] that once a chargeback is made that the bank is
basically being told by their client , Ms. [redacted], that fraud has being committed by the business who is at the receiving end
of the chargeback, ATC. We did not hear back from Ms.
[redacted] Lawrence regarding her daughter [redacted]’s account. Nor did we hear
from Ms. [redacted] regarding her account. AT NO TIME was ATC told by Ms. [redacted] that the chargeback was a
mistake. Clearly,  if that had been communicated,  ATC would have
done whatever we could do to work out  this matter with our member,
 Ms. [redacted]. ----- On
5/15/2014 ATC received an unjustified
complaint from the Revdex.com in regards to Ms. [redacted]’s membership, WRITTEN by
Ms. [redacted]. ----- - - - - HOPEFUL RESOLUTION: Although
this complaint was unjustifiably made, as a courtesy, Ms. [redacted] may
contact us directly, and we are willing to continue to help her, and we will
apply her membership fee to any document fee she may incur.  Ms. Lawrence's account has been notated, and we look forward to having her call us. ----- We truly wish [redacted] and [redacted] the best in
dealing with their family court issue. Sincerely, [redacted], ATC, LLC.

This consumer is satisfied, in that no funds were ever billed or removed to/from her credit/debit card account (so no refund was needed). ------ NOTE: This transaction was never processed/ billed –...

it was “voided” the same day of Ms. [redacted]’s informed us that she did not want to move forward with our assistance… ------ FOR THE RECORD: Ms. [redacted] enrolled into our program the last hour of our work day on 3/4/15. On the same day (3/4/15) Ms. [redacted] provided us her credit/debit account information, she received a “Welcome Call” at 4:46pm. That night at 9:31pm Ms. [redacted] filed a complaint with the Revdex.com. The next day (3/5/15) at 8:18am, we returned a call to Ms. [redacted] and (per her request) the transaction was “voided” which means that no funds were ever removed or charged to her account. We truly wish Ms. [redacted] the best of success. ------ Sincerely, ATC, LLC

The
person making this complaint is NOT the member and is making false, and/or
inaccurate statements in an attempt to obtain a refund. Ms. [redacted] states that --- 1) a “James [redacted]”
got her on the...

telephone --- 2) Mr. [redacted] told her we can “represent” her
daughter in court ---- 3) our product or service is a “custody Lawyer” --- 4)
and that ONCE HER DAUGHTER (our member, Shekivia [redacted]) PUT AN APPLICATION IN,
that Mr. [redacted], called the member who performed a 3-way call with Ms. [redacted] who obtained
her credit card number… ------- All of this is inaccurate. Mr. [redacted] is a
partner in this business, and although we love speaking with parents and
members – he never gets involved in these types of issues and conversations - It
is obvious that Ms. [redacted] pulled the name from ATC’s online information and
used it to construct her story ------- To begin with, our member (Shekivia [redacted]) spoke with our Rep
(Erica) and provided her own credit card, and paid our enrollment fee of $98 on
August 27, 2014 and Ms. [redacted] did not “enter the picture” until October 1,
2014 ----- On 8/27/14, when Ms [redacted] originally enrolled into our program for
parents, she received a (same-day) courtesy “Welcome Call” which further confirms
our services and reviews our no-refund policy. Two (2) days later (on 8/29/14), utilizing
the Username and Password we provided her, Ms. [redacted] logged on to our member-only
website and manually accepted our Terms and Conditions which (again) fully explains
our services, fees and no refund policy… NOTE: it is mandatory that every
member log-on to our website, read our Terms and Conditions, and PERSONALLY click
“I ACCEPT THESES TERMS AND CONDITIONS” BEFORE they are given access to our
Member’s only website… ------- Ms. [redacted] completed her website activity, and after
some normal back and forth correspondence between our Customer Service Department
and our Member, due to her financial situation – on 9/3/14 Ms. [redacted] was approved
for our “Financial Hardship” program and the cost of our services was reduced
to $490. ONE MONTH LATER (10/1/14), Ms. [redacted] informed her Family Service Rep
that Ms. [redacted] had agreed to help her financially and pay her document fee of
$490. It was at this time that Ms. [redacted] gave permission, and provided Ms.
[redacted] her credit card information… On 10/6/14, Ms. [redacted] provided us with a missing
piece of information (Ms. [redacted]’s child’s father’s address) and it should be
noted that (per our agreement with Ms. [redacted]) Ms. [redacted]’s court documents were prepared
and finished on 10/13/14. ----- Ms. [redacted] stopped all communication with us and Ms.
[redacted] contacted her Credit card provider in an attempted to perform a “charge
back” (reversal of charges) that were made to her card. ------ It should be
noted that after Ms. [redacted]’s bank reviewed all activity, HER bank sided with
us, and we won her attempted charge-back. ------ It is our position (as well as her banks)
that no refund is or was in order.  It is
ATC’s position that any issue involving the $490, should be between our member
(Ms. [redacted]) and Ms. [redacted].  We truly wish
both parties involved the best of success in moving forward. ------ Sincerely,
ATC, LLC

ATC is not a law firm. We are a Parental Advocate Group who work in conjunction with attorneys who type simple court documents for our members. ----- When Mrs. [redacted] contacted About the...

Children in regards to her request for a simple divorce we complied.  After presenting Mrs. [redacted] with the simple divorce documents we had prepared for her by our Nevada attorney , it was brought to our attention that she had many revisions to make to her documents. ----- The extensive revisions included  assets pertaining to real estate ,financial liabilities , division of automobiles etc… ----- Although Mrs. [redacted] would like our help with this issue, both parties have agreed not to move forward because her needs do not fall into the category of simple court documents. Subsequently, Mrs. [redacted] has been issued a FULL refund in the amount of $448.00. - - - - We truly wish Mrs. [redacted] the best of success, [redacted], About The Children, LLC

I viewed their website and filled out the online request for more information. Within an hour a representative called from ATC. After answering a few questions and "qualifying" for their program (the lady was very nice), it was time to provide my $98 enrollment fee by giving my visa or mastercard number. Because that is tied directly to my bank account, I did not provide the card number and asked if there was a way to verify that they are, in fact, a legitimate company. The only response to that was to view their website and their blog.
I chose to not provide the $98 enrollment fee and do some research on this company. I am very glad I did not give them access to my account. This is why:
At no time did the representative advise there was a flat fee of $699 as I see has happened to others by ATC charging the $98 enrollment fee and then charging $25 per month thereafter.
What the representative said on the phone was that I had to pay a $98 enrollment fee and IF the documents or case was not handled within the first 30 days, then a $25 per month fee would apply UNTIL it was complete. The only other thing she said was, "the most anyone has ever paid was $990".
This was very misleading, assuming that they charge $699 over monthly installments of $25/month after the $98 enrollment fee. This was NOT was I was told.
This is not a bad deal, at all, actually because this can be a very expensive and daunting task to handle. Why the total fee was not disclosed, I don't understand, and believe that is why people have filed complaints. This business should be more up-front about the total cost.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10548051. They issued a partial refund to assist me to seek other legal assistance.  
Regards,
[redacted]

Our original included the
following statement:::: ====== “Mr. [redacted]… “he was also informed that we are
willing to offer him an additional discount to the deep discount he has already
been provided. We look forward to speaking with Mr. [redacted] and addressing this
issue to both parties satisfaction. Sincerely, ATC, LLC. ===== Since that time,
we returned a call Mr. [redacted] made to us on 3/9/15 (at 9:35am PST).  We look forward to hearing from him. ======
HERE IS OUR ORIGINAL RESPONSE TO MR. [redacted]’S COMPLAINT: ================  No refund is in order as members need to
cooperate with us, this system is a 2-way agreement. In speaking with Mr.
[redacted]’s bank they stated that they did not approve a “charging back”
(reversing) his charges, due to the fact that Mr. [redacted] contradicted himself
when speaking with them…===== Here is a summary of what has transpired thus
far: ===== Mr. [redacted] contacted ATC on 11/7/2014, where he discussed having
documentation prepared for two sets of children.  After paying his one-
time enrollment fee of $98.00, Mr. [redacted] said he’d like to proceed with both
sets of documents. Since 2 different mothers were involved, 2 separate sets of
documents were required. Mr.  [redacted] was told that the first set of
documents would cost $590.00, and the fee for the second set was $300.00. As a
courtesy - and were reduced because his case required separate documentation.
----- Together with his enrollment fee of $98.00 and his combined document fees
of $890.00, the total fee is to be $988.00, not the $1,571 Mr. [redacted] referenced
in his complaint. Mr. [redacted] has paid for his first set of documents. Mr.
[redacted]’s first set of documents were sent to his Email for his review on
2/18/15. ----- Mr. [redacted] paid half of his 2nd set of documents
totaling $300 = with a remaining balance due of $150.00. ----- Mr. [redacted] took
TWO WEEKS to provide ATC with the names, addresses and his current court orders
related to his family court case. THESE DOCUMENTS were needed in order to
prepare (type) his first set of documents.  There is never an offer of “rushing”
documentation  without all the information needed to complete the
documentation. Rushing documents can only be done when all necessary
information has been provided by the member which was explained to Mr. [redacted].
----- Mr. [redacted]’s 2nd set of documents have been on hold since
12/18/14  pending him supplying ATC with the temporary orders from child
protective services that Mr. [redacted] HAS BEEN REPEATEDLY asked to supply us with.
WE STILL HAVE NOT RECEIVED THESE REQUIRED DOUCMENTS FROM MR. [redacted]! ------ We
are currently 12  weeks out from our first request for the temporary order
from child protective services needed to prepare the second set of
documents.  Mr. [redacted] states that he has repeatedly faxed us those
documents.  We have not received them and wish to note that we had no
problem receiving all the necessary paperwork required to complete the first
set of Mr. [redacted]’s documents that he was previously emailed.  Mr. [redacted]
was informed that all necessary documentation needed to prepare his documents,
needed to provided to us, via fax or email in order to complete his
requests.  ----- ATC would love to  settle Mr. [redacted]’s complaint and
ask that he review the documents for the completed first set of documents sent
to him via email on 2/18/15, and revise or approve of them so that we may ship
those documents to him via UPS. ====== Mr. [redacted]’s 2nd set of
documents have been on hold since 12/18/14 pending him supplying ATC with the
temporary orders from child protective services that Mr. [redacted] has been
repeatedly asked for to complete them. Upon receipt of those documents, ATC
would be happy to complete the second set of documentation.  Multiple
phone calls, messages, and emails have been sent to Mr. [redacted] and we still do
not have the necessary document to complete this paperwork. IT SHOULD BE NOTED:
If a member was having difficulty having ATC receive any fax(es), 1) the
problem is not necessarily on our end, as we receive faxes 24 hours a day -----
2) a different fax can be utilized 3) documents can be scanned and emailed to
us. -----In addition, Mr. [redacted] has falsely included in his complaint that we
withdrew funds from his account under the name “Mid MA Residents” - we have
confirmed with his bank that he is in error. Mr. [redacted] has and is being asked
to contact us so that we can finish the document preparation process. In our
last correspondence with Mr. [redacted], he was also informed that we are willing to
offer him an additional discount to the deep discount he has already been
provided. We look forward to speaking with Mr. [redacted] and addressing this issue
to both parties satisfaction. Sincerely, ATC, LLC.

Ms. [redacted] enrolled into our program on 11/25/14. On
12/12/14 Ms. [redacted] paid 200.00 to begin her documentation. Per her request, “Rough
Drafts” of court documents were prepared for Ms. [redacted] and sent for her
review.  On 12/29/14 she paid her
remaining balance of...

$290.00 and approved of her documents. Ms. [redacted]’s
documents were delivered to her via UPS and signed for by Ms. [redacted].  ------ On 1/16/2015  Ms. [redacted] called
and spoke to a customer service rep. regarding her filing the documents with
the court and waiting to see if the court would waive her filing fee (so clearly
Ms. [redacted] was able to find the courthouse for her documents that she said she
filed). ------ On 2/3/2015 Ms [redacted] sent an email stating that the court had
her throw out her documents and prepare her own. This was an usual statement to
hear regarding the court, as they do not offer legal advice.  It was explained to Ms. [redacted] that per the
Terms and Conditions that she agreed to, and per the contract that she signed, that
if there were any issues regarding problems with her documents, that she were
to contact ATC to resolve the issue. Our Terms and Conditions include that we
(ATC) will correct and/or modify any documents if/as needed - Ms. [redacted] did
not contact us. ------ In addition Ms. [redacted] was asked to provide a “rejection
letter” from the county clerk in regards to our documents being rejected. Ms.
[redacted] failed to provide us any such letter (a private email from someone other
than the county clerk was sent - It was not on official letterhead and was
clearly not a court rejection letter).  It
was brought to Ms. [redacted]’s attention that the private email was not acceptable.
Ms. [redacted] chose to ignore our request to produce any official documentation
from the court.  At no time has Ms.
[redacted] requested further documentation via phone call or email in regards to
her paperwork. As Ms [redacted] was informed, we welcome any request from Ms.
[redacted] regarding any further documentation needed so that we may resolve this
matter, and assist her further.  ATC
stands behind the documents prepared on Ms. [redacted]’s behalf, and it is our
position that our policy (clearly provided to Ms. [redacted]) includes that it was
her responsibility to allow us to correct or modify the documents we provided
her. For the above reasons, no refund is in order, and we continue to welcome Ms.
[redacted] to contact us, should she require further assistance with her document
preparation, correction, and/or modification. ------ We sincerely wish Ms.
[redacted] the best of success, ATC, LLC.

We are please to report that parties have reached an agreement. Ms. [redacted] was offered a refund in the amount of $450. Ms. [redacted]'s response via email was the following (received April 22, 2015 5:57pm): ----- [redacted], I think that is a fair compromise given the circumstances. That address is correct. Thank you, [redacted]. ----- A check in the amount of $450 was mailed to the confirmed residential address of Ms. [redacted]. We wish her the best of success. Sincerely, ATC, LLC

After further review of Mr. H[redacted]’s complaint, we must
add the following; even if Mr. H[redacted]’s situation required additional document
(pages)… we have a signed contract stating our no refund policy, and the “Terms
and Conditions” that Mr. H[redacted] accepted state that we will modify, correct
(re-do) the documents we provide to our members at no additional cost to a
member(s). A statement from anyone that more information/papers were needed is
not suffice to merit a refund. Both parties here have (two-way) obligations,
and it was clearly Mr. H[redacted]’s choice to do something on his own and/or
choose not to contact us… As stated in our original response, “We have been in business for over 6 years and our email AND
contact phones work fine”. In addition, our main website number has a toll-free
number that all our members (initially) reach us on – ALL we do is help parents
– why would we not have working numbers and emails??? A little effort on
Mr. H[redacted]’s part would have allowed him to contact us. Keep in mind – the same
email system and phone numbers that we have used with him, AND are using to
correspond with the Revdex.com right now, have been used since we opened our business over
six (6) years ago. A simple review of our original response is in order:
======= Mr. H[redacted] enrolled with ATC on 6/6/2014. On
7/15/2014 Mr. H[redacted] called to pay $200.00 of his $590.00 total document fee
to get his documents prepared.  On 7/22/2014 Mr. H[redacted] was reminded
that payment in full is required to send his documents UPS that he will
 file with the court.  On 8/8/2014  Mr. H[redacted] approved of the
prepared documents and sent an email saying he approved of them.- Mr. H[redacted]
was again reminded of his final balance of $390.00 would need to be paid in
full before he would receive his documents via UPS. Mr. H[redacted] then
emailed that he wouldn’t have the final balance due for a month. ATC let Mr.
H[redacted] know that we understood , and Mr. H[redacted] said he would contact ATC
with the final payment in the next month or so. ----- On 10/24/14 After not
hearing back from Mr. H[redacted] , ATC contacted him to  let him know that
we had not heard from him ,and wanted to let him know that he could make
payments or pay the remaining balance in full. Mr. H[redacted] then said he would
need more time to pay. Several phone calls and emails to Mr. H[redacted] during the
month of November 2014  were never replied to or returned by him. ----- On
11/24/2014 Mr. H[redacted]  called and again put his account on hold for the
final payment due , and let ATC  know changes had occurred and he
 would need to update his documents.  Mr. H[redacted] let ATC know at
this time he could not pay his remaining balance until February 2015. ATC told
Mr. H[redacted] we understood and would wait for his call.  On 2/25/2015 Mr.
H[redacted] called to pay his remaining balance of $390.00. Mr. H[redacted] was asked
to make the updates he referenced previously to his documents, so that ATC
 could finalize the changes and send him his  documents.  On
3/12/14 Mr. H[redacted] emailed his changes including an address change for his
documents.  In addition, Mr. H[redacted] sent an email stating that he no
longer needed the custody documentation, only the divorce documentation. Please
see email THAT MR. H[redacted] SENT ATC: ===== (sent 3/12/15 11:03am): All I
need is the divorce no parenting time or child support as friend of the court
in Hillsdale Mi has that order. I need my address changed my new address is 517
west Chicago st Apt 201 Coldwater Mi 49036 ==== On 3/20/15 Mr. H[redacted]
approved of his documents.  On 3/20/2015 Mr. H[redacted] was sent his
documents UPS  to be filed with the court. Please see below  UPS
shipping information that shows not only were Mr. H[redacted]’s documents sent to
him on 3/20/2015, but he signed for his documents as required and shown below
on 3/26/2015. UPS SHIPPING/RECEIPT CONFIRMATION: Shipped to:  Michael H[redacted]. 517 W Chicago St #201 Cold Water, MI 49036 RECEIVED… Delivered On:
Thursday,  03/26/2015 at 12:12 P.M. Left At: Residential - Special
Instructions: Signature Required Signed By: H[redacted] ===== Mr. H[redacted]’s
“complaint” is inaccurate – including that our email address is not in service
anymore??? We have been in business for over 6 years and our email AND contact
phones work fine… (Mr. H[redacted]’s complaint even includes that HE RECEIVED his
documents and felt that it should have been more pages!?) The quantity of pages
is determined by the courts need, not by what a person feels. Mr. H[redacted]
includes that he doesn’t care if he gets a refund… ATC disagrees with Mr.
H[redacted] complaint and any of accusations he has made.  ATC  did
prepare and deliver the documentation that Mr. H[redacted] requested of us (he
even confirms that he received them). Due to the above, no refund is due to Mr.
H[redacted]. We truly wish him the best of success. Sincerely, ATC, LLC.

On 3/10/15, Ms [redacted] told us that her court
documents were “rejected” (and when asked, she was unable to supply us with a
rejection letter from the court)… Ms. [redacted] was assured that we would work
with her to resolve any issue she had with the documents we prepared for her…
------- Ms [redacted] contacted us again on 3/12/15 and stated she needed (more)
documents to be submitted, in addition to the documents that she had ALREADY
submitted (we supplied her with required additional documents)… The bottom line
here is that Ms. [redacted]’s continual complaining is unjustified and no refund is
in order, as she received her original documents, and (at no additional charge)
also received additional documents that were needed, and we are still able to
assist her should she need any further assistance… IT SHOULD BE NOTED: While
most of the time, members don’t have any issues filing their own documents, it
is not uncommon that exceptions do happen (where more documents are required…,
and we are always ready to support our members by making modifications to
documents and/or supplying additional documents as required by any specific
court. -------  FOR THE RECORD, Here is an accurate description of what
transpired::: ========== Ms. [redacted] enrolled with ATC on 1/8/2015. After Ms.
[redacted] agreed to our Terms and Conditions, it was agreed that the fee to type
her documents would be $690 and she paid $200.00 to continue/start the process.
On 1/26/2015, Ms. [redacted] spoke with customer service and said that she was
unwilling to participate in mediation which was stipulated in her divorce
decree and a stipulation for modification. At this time Ms. [redacted] decided to
have ATC prepare documents for contempt , as her opposing party was not
following the current court order and (this) contempt would not require
mediation. ------ Documents were prepared for Ms. [redacted] and sent for her
review on 1/30/2015. Ms. [redacted] made some revisions and then  approved
 her documents on 2/18/2015. Ms. [redacted] paid her final payment of $490.00
and approved the documents and shipping address on 2/18/2015. ------ UPS then
delivered Ms. [redacted]’s documents which she signed for on 2/24/2015 . On
3/10/2015 Ms. [redacted] spoke with customer service and was upset because child
support was not addressed in the contempt documents she had ATC prepare. It was
explained to Ms. [redacted] that only issues addressed in the ORIGINAL order would
be referred to . No child support was mentioned or addressed in Ms. [redacted]’s
divorce documentation. At this point Ms. [redacted] asked for a refund. ------ She
was told that no refund would be offered as ATC prepared the documents she had
requested. Later that day, Ms. [redacted] spoke with a supervisor saying her
documents were rejected. Ms. [redacted] was then asked to fax over the rejection
letter from the court. No rejection letter was received by ATC. ------ On
3/12/2015, Ms. [redacted] emailed and then called to say that she needed additional
documents for the court to file with what she had already successfully filed
from ATC. We were happy to comply with Ms. [redacted]’s request and prepared the
additional documents. The documents were prepared and emailed  to her to
print immediately on 3/12/2015. After speaking to Ms. [redacted] on 3/12/2015 , ATC
believes that whatever issues Ms. [redacted] had with ATC have been successfully
resolved. Ms. [redacted] was told to feel free to call with any additional needs or
concerns. ------ We truly wish her the best of success. Sincerely, [redacted],
ATC, LLC

Ms.
[redacted] enrolled into our program with Mr. [redacted] credit card on 3/9/15. It
was explained to both parties by their new member enrollment specialist that
the initial 98.00 enrollment fee,...

and subsequent monthly fee of 24.99 would be
automatically deducted from the credit card used until the account was
cancelled by one or both parties, or if an alternate form of payment access was
provided. On 4/10/15 the provided credit card for Ms. [redacted]’ s account was
charged the (scheduled) monthly fee of 24.99 as previously explained. At no
time did Mr. [redacted] or Ms. [redacted] call or email to cancel or make changes to
Ms. [redacted]’s account. In addition, at no time did Mr. [redacted] call for a
refund. Had he done so, ATC would have offered him a courtesy refund, as this
is our standard practice. It should be noted, that ATC could state that this is
an issue between Mr. [redacted] and Ms. [redacted] since she was “borrowing” his
credit card. It is NOT uncommon to only charge the $98 enrollment fee to a
(non-member) credit card – but our records do not indicate that this was
requested by either party. That said, as a courtesy, ATC has credited the
credit card of Mr. [redacted] the $24.99 and have closed Ms. [redacted]’ s account.
Taking the above into consideration, ATC is requesting that Mr. [redacted] to
request that the Revdex.com not count this complaint against our business. He may do
this by responding to the email he will be receiving from the Revdex.com. In any
event, we wish him the best of success. Sincerely, [redacted], ATC, LLC.

As can be seen by reading Ms. [redacted]s’ complaint, her situation was a little confusing because it was necessary that she (needed to) wait for her grandson to move locations… Having...

originally enrolled (and speaking with us) in April, Ms. [redacted]s next contact with us was four (4) months later -- although we did agree to put a hold on assisting her, Ms. [redacted]s’, her account was never canceled. ----- In short, we understand why Ms. [redacted]s feels her account should have been canceled in August of 2013 (and therefore seven (7) months of billing are in question, three (3) of which have already been refunded to Ms. [redacted]s) ----- We spoke with Ms. [redacted]s today, Monday, 3/24/14 and informed her that we have issued her an additional refund check in the amount of $99.96 to her confirmed address on file. ----- Ms. [redacted]s was satisfied with how we resolved this issue with her, and we truly wish her the beast of success. ----- Sincerely, [redacted], ATC

This complaint does not
accurately describe what has occurred… it’s unfair that our members spouse can
make such one-sided statements to what has taken place. --- Mr. [redacted]
contacted ATC on July 10th of 2013...

requesting assistance with
preparing documents to establish joint legal and physical custody.  After
he spoke to our senior advocate who informed him of our fees for document
preparation, he agreed to become a member and proceeded to complete the
web activity and accept the terms and conditions on 07/12/13.  On 08/20/13
Mr. [redacted] made a payment of 350.00 towards his total document fee of
$690.00.  On 08/23/13 Mr.[redacted] was told that we need to have the
mother’s address in order to continue with typing his court documents.
 Mr. [redacted] said he understood we needed the mother’s address to
proceed.  Mr. [redacted] paid the remaining balance on his account on
02/20/14 and was (again) informed that we would not be able to proceed until we
had the mother’s address.  Mr. [redacted] understood we still need the
mother’s address.  Mr. [redacted] was called FOURTEEN (14) times from
08/23/13 thru 03/04/14 regarding needing mom’s address to proceed with the
documentation. On 03/4/14, SIX (6) months after the initial request for the
mother’s address, Mr. [redacted] called back with the mother’s address.  On
3/04/14 (Fri.) the information was relayed to our documents department and the
document preparation began the following Monday - 03/07/14.  Mr. [redacted]
was told that (his) “rough draft” documents would take between 14-21 business
days to complete.  On 03/28/14 we sent Mr. [redacted] his rough drafts via
email (this happened to be the same day [03/28/14] we received Mr. [redacted]’s
Revdex.com complaint).  We clearly provided Mr. [redacted]’s requested documents
to him within the agreed upon time frame.  The documents  were ready
on the 16th day of the 14-21 business-day time frame.  In
addition to sending an email along with the documents on 03/28/14, today,
04/01/14 our family service supervisor left a voicemail for Mr. [redacted] that
since his documents are in his possession, ATC would like to have him review
the documents for his approval or inform us of any needed modification(s).  At
the end of business day of 04/03/14, we have not received a response
from Mr. [redacted].  As no refund is due to Mr. [redacted], he may
contact us so that we can move forward.  We sincerely
look forward to assisting contacting us.

I spoke directly with Ms. [redacted] today, Monday April 7, 2014 – In addition to our original response to the Revdex.com regarding Ms. [redacted]’ complaint; About The Children, LLC (ATC) has agreed not to challenge (refute) any additional “charge backs” initiated by Ms. [redacted]… ATC not refuting Ms. [redacted]’ requests for any refunds, will allow Ms. [redacted] to receive credits to her accounts more quickly that otherwise.  We truly wish Ms. [redacted] the best and we are glad we were able to completely satisfy her. Sincerely, R. Trevino, ATC

Complaint: 9966917
I am rejecting this response because:
Regards,
Jason Luke
See my email sent to Barbara regarding our conversation from Friday 3/14/14.  I do not appreciate being called a "liar" and accused of using the companies documents to file (these were not used AT ALL and what I did submit can be shown if needed).  It should be noted that no response to this email was ever received to date.     On Friday, March 14, 2014 6:26 PM, [redacted] <j[redacted]@yahoo.com> wrote:
[redacted],

Per our conversation, I am horrified at the way I have been treated. Why would I not think I had been scammed when NO ONE would return my calls from Friday afternoon to last Thursday? The reason I am upset is because the documents took FAR too long and I could not reach my "advocate" for days and then when I finally did get my rough draft nearly two weeks after paying the $690 it was wrong?! E[redacted], my "advocate" can advise that I called well before I was "assigned" an attorney and asked for all to be cancelled with the documents but he stated it was too late. This was 2/24. Then on 2/26 I see my case has just been "assigned"? Please verify with him that I asked for a refund of the documents before he vanished off the face of the earth.

After getting my rough draft, I did not have time to wait another 4 days for it to be corrected then 3-4 days to be sent to me via FedEx. I know that a portion of the work was completed which is why I asked for a PARTIAL refund, and not the $98 or full the $690. Other people who do not pay up front are given the rough draft and then have to pay the remaining balance before it is mailed to them, is that correct? And if they choose not to use it they are then not charged the remaining balance? Is that correct? If so, then why is my case any different except I already paid the full $690 from the get go? I am not asking for the rough draft to be corrected or asking for a final to be sent to me with any directions, etc. I did not utilize the full service so why would I not be due at least a partial refund, as I requested?

I am so horribly let down and disappointed with the service and then to be told that contacting the Revdex.com because I was being ignored for days was "threatening" your company? I did not "just take your rough draft and use it" and if you would like to like to see what I DID file I will gladly send a copy. Legal Aide at the County Courthouse assisted me in filling it out as I could not wait any longer for my rough draft.

I will continue to tell everyone how I have been treated and our phone conversation just solidifies what a scam your company is. I am nearly 100% sure no attorney drafted anything, as you said and of which I was lead to believe. If this is the case, can you advise the local attorney so I can verify?

I want you al to know that I feel so taken advantage of and shame on me for falling for your scam. I just hope others do not fall victim to your company. How sad to take advantage of people in such a stressful time of need. And the way you spoke to me today is so unacceptable and degrading and flat out rude. But, you have my money so why be of any help any more, correct?

Generally when a customer is unhappy with services something is done to make it right. But, I see that your company does not have the same moral compass. I wish you all the best in the future.

[redacted]

Mr. T[redacted] is not being truthful. The simple line that says that he was told a particular document(s) was not even used in the STATE of Illinois is silly – documents and procedures (can) vary from county to county....

That he would include such a statement in an attempt to collect a refund is sad. For reference, here is an overview of what transpired (it should be noted that the root of his “complaint” is that he didn’t understand why he had to pay FILING FEES (the $420 he mentions) to his county court…): -----Mr. T[redacted] first called us on 12/04/2015 He needed to establish paternity, We had the professional in the area where the child has resided for the past 6 months prepare the documents. His documents were done in a timely manner, He went to file the documents. He called when he was on the way stating he was lost and could not find the building, at this time he was told we don’t live in the area and don’t have driving instructions on how to get there. We suggested he use map quest. We have no idea where he parked or why it would cost someone $50 to park. Once he went into the building he called stating that some of the documents were not excepted due to what COOK (NOT the state) county requires, He then faxed me the 3 documents that the county wanted him to fill out and we had them back to him within a few hours,  Mr. T[redacted] the next day called and was mad that that county clerk’s office required a filing fee, We explained to him previously that filing fees are through each county and pricing is different. He said he didn’t understand why he had to pay to file. We explained filing fees have nothing to do with ATC. But we explained to him to ask the clerk for a fee waiver. Most clerks offices offer them. At this time he tried saying well these documents are wrong again the clerk won’t accept them. At that point we explained to him that the documents could not be wrong and should be accepted due to the fact  those came straight from him that he got from cooks county office. WHEN THAT DIDIN’T WORK WITH US, He then went back to not wanting to pay the filing fees. Again we explained ATC has nothing to do with court fees. Mr. T[redacted] was screaming and yelling on the phone and then hung up. Due to the above, no refund is due. We truly wish Mr. T[redacted] the best of success.
Sincerely, ATC, LLC

First, it should be noted that we rarely make this statement about anyone: Mr. B[redacted] is lying, period. As you read his “complaint”, the first part states that he did not receive his documents, then, that his daughter was in...

the process of taking care of her situation, then, that he did not file his documents (indicating what he informed us of – that he DID receive his documents.) ===== In regard to his statement, “I just want my money back, I have not received any final documents.” ==== It should be noted that our (time-stamped) records document that Mr. B[redacted] called our office on 8/17/15 and stated to us that “ I PRINTED THE DOCUMENTS YOU SENT to me and “they were rejected by the court.” This naturally, is in complete contrast to what he states in his documented complaint to the Revdex.com. For this reason, we cannot (nor should anyone else) believe anything Mr. B[redacted] has listed in his complaint. ====== FOR THE RECORD:  it should be noted that when (on 8/17/15) Mr. B[redacted] called requesting a refund, we explained that we needed a letter or confirmation that the documents that we provided, were indeed rejected by the courts, and that he needed to give us an opportunity to correct, or amend our documents as/if required. Our Terms and Conditions, which he (accepted) before entering our website, state that a member must allow us to (at no additional charge) correct, or make any necessary modifications to any documents provided by us. ==== It should be noted, that when we brought the above mentioned to Mr. B[redacted]s attention, he became unreasonable and irate, and we did have to end a particular phone call. ===== After reviewing the specifics of what actually transpired, we have decided that no refund will be provided to Mr. B[redacted]. However, as a courtesy, we are willing to make any corrections to the documents that Mr. B[redacted] was provided. His account has been noted accordingly. We truly wish him the best of success, Sincerely, ATC

Although we did have some issues in the preparation of Mr. [redacted]’s
font-family: Calibri, sans-serif; color: #1f497d;">documents, as stated in the
Terms and Conditions that all members read and accept - ATC will correct and/or
make any modifications to documents without any additional charge. This member
contacted us (on 7/24/14) several hours before this Revdex.com complaint was made, and
both parties agreed that we (ATC) would correct documents the next day (7/25/14) by 3pm. The corrections were made and the Final Drafts of
members documents were provided to them on time, as promised. As different
courts have different policies/procedures for similar documents, we do have
occasional issues whereas we need to redo something that we truly attempted to
do correct the first time. We believe we have done our part is assisting this
member and no refund is in order, as Mr. [redacted] was able to move forward in using
his court documents. ---- We truly wish them the best of success, [redacted], ATC, LLC

Ms. P[redacted] enrolled for our services on 6/5/15, and received our standard Welcome Call within an hour after enrolling. This call confirms the services we provide, and it includes a statement that all fees paid...

are non-refundable.  On 6/15/15 Ms. P[redacted] Spoke with a Customer Service Rep. and was qualified for our Financial Hardship Program, which lowered the cost of our services from $990 to $690.  This amount was billed to her debit/credit card on 7/23/15. ===== Prior to logging on to our website, it was necessary for Ms. P[redacted] to accept our Terms and Conditions, which explain in detail what Ms. P[redacted] was informed verbally (including that all fees are non-refundable, and that we will correct any typos, and/or required changes to her documents at no additional cost to a member.) On 8/6/15 Ms. P[redacted] contacted us and ask that we resend questions that she had previously answered (these answers she needed to provide are/were required in order for us to have her court documents typed.) ===== We received Ms. P[redacted]’s renewed answers on 8/10/15. ===== On 8/17/15, we informed Ms. P[redacted] that we still needed a copy of her previous Court Order for reference… Ms. P[redacted] provided us this missing information on 9/9/15. ===== On 9/17/15 we received Ms. P[redacted]’s signed contract which further included that all fees are non-refundable. ===== We emailed the (Rough Draft) of Ms. P[redacted]’s documents to her on 10/2/15 for her approval, or to have her inform us of any changes to documents that were required. On 10/5/15 member sent an email that she had requested a refund (we never received a refund request prior to her Revdex.com complaint.) ===== It should be noted that although in Ms. P[redacted]’s complaint, she states that she tried to contact us a few times, our records do not show this. We help a lot of people, and have never heard anyone inform us that “all circuits are busy”, perhaps this was due to her living in Hawaii(?).  In any event, communication is always a 2- way effort… as it is, with all members of our organization, both phone and email contact continues to work well… While we always attempt to get our 1st draft of documents to members within 7-14 business days after receipt of last bit of required information submitted by a member, sometimes oversights or delays occur. In this situation, it did take us 18 business days to provide Ms. P[redacted] with her initial documents, and we apologize for the delay of a few extra days. Due to the work involved, and her signed contract, Ms. P[redacted] is not eligible for a refund. Ms. P[redacted] may contact us of any changes she needs done to the documents, or she may give her final approval. Our goal is to complete this process, so that we may send Ms. P[redacted] her finish documents. In addition, we will UPS “overnight” her finished documents at no additional cost, or Ms. P[redacted] may contact us for a courtesy refund in the amount of $100. ===== We truly wish her the best of success.
Sincerely,
ATC