About The Children

Complaint:
I am rejecting this response because I feel I derserve a refund this company has done nothing but bring problems to my life They are NOT all about the children Waste of time and money You people should be Ashamed to even call yourself all about the childrenI hope this post is posted on Revdex.com I want everyone to know this company is a fraudThey just take your money without any explanationsI see that I'm not going to receive my refund if I can suggest one thing to you people maybe you should talk to your customers more and let them know options before you just take their moneyTo anyone wanting to use this company I suggest you go to the courthouse first the packets are only two dollars these people overcharge and then in the end don't care about your feelings at all not your children Don't let the slogan fool you.
Regards,
*** ***

Complaint:
I am rejecting this response because:
Due to the limited character count in the original complaint process, I could not go into the level of detail I would have likedYes, the documents were sent to me in 2014, but unfortunately, it was not until March of that my documents were denied in courtI was not made aware until a couple weeks before my scheduled dateIn addition to the $I was charged an additional $The changes made in December were extremely slight, and by no means majorThat is probably why ATC failed to even mention that they usually charge a feeHow can I be expected to pay when I did not know there was even a charge?
The "excessive revisions" were the judge's actual notations on the documents that ATC had providedThe wording and format had not be done to Texas standards, and the judge didn't even finish reading the entire document at that time because she had already made so many corrections to the formattingWhen I showed the judge the "changed" documents, she knew right away that they were not prepared for the state of Texas and she was not surprised when I said the company I paid was based out of CaliforniaThe worst part - if ATC had actually prepared my documents correctly, the judge was prepared to sign off on everything that day in court because the respondent had not even shown up and was in defaultSo, no, this was not an unusual case, or a lack of preparation on my partIt was simply ATC's inability to give the proper documentation for my case to even be accepted in Texas.
As far as a rejection letter, perhaps things are different in California, but when I talked to the clerk's office, there is no such 'rejection letter'I even talked to the judge's coordinator and she said she had never heard of such a thingI cannot provide a document that does not existWhen I tried to contact ATC about it, they ignored my numerous attempts to call and email themI heard no response.
The only thing I was able to get from the court was a family docket sheet stating, "...Ms Vaughan was prepared to go forward with a default but HER PROPOSED ORDER HAD PROBLEMS, she is going to try and get better help, signed DCO setting matter for TRY OR DISMISS on July 16th, 2015."
So, for obvious reasons, a refund on this document is more than fair since I will have to have these documents recreated to Texas format in order to get my case resolvedIt is not a matter of "jumping through hoops" or additional demands from the judge, I don't even need an attorney to represent meThis is ATC's attempt to pass off any sort of responsibility for bad business practicesThis company should not be able to market documentation services in outside states that they do not have enough experience or background knowledge in.
Regards,
*** ***

Unfortunately, Mr*** only supplied you with a portion of our email correspondence(The entire email is listed
below) The belligerent attitude was initiated by himMy initial response was to try to explain to him my “shipping andHandling” costsHe still wasn’t satisfied and claimed he “ships a lot” of things (a statement that has no bearing on my shipping and handling costs) and he stated that my response was “Full of Crap”I want it to be clear that he initiated the belligerent email correspondenceIt was at this point that I determined that Mr*** attitude was unacceptable and that, as a business owner trying to professionally communicate with a consumer, I did not need to be subjected to this behaviorThe portion of the email you received was my final e-mail where I stated his comments were uncalled for, I also stated that I would be happy to reimburse him for any postage and the cost of his Rain WedgeAs my email states, I have been in business for over years and this is the first complaint I have had about my shipping costsI would be extremely disappointed if Mr***’s belligerent attitude has any bearing on my business ratingAgain, I also do not understand his complaint to the Revdex.com that “No satisfaction was offered”My final email clearly states that I offered to reimburse him for ALL costs associated with his purchase.I lieu of all my efforts to resolve this matter and I do not feel that Mr***s complaint or his attitude should have any bearing on my business ratingI look forward to your response.Sincerely,
*** ***2BDLL (Makers of Rain Wedge)Here is Mr ***’s entire email correspondence:From: "*** ***To: *** *** ***
Sent: Monday, December 14, 10:AMSubject: Re: shipping on rainwedge
Mr ***,From a professional level as a business owner trying to respond to a customer: you're e-mail is accusatory and ignorantThe fact that you claim to "know" shipping has no importance to meYou do not know my business and in over 10+ years NO ONE has ever complained about my S&H costsIt is unfortunate that you already have a Rain Wedge, I would of preferred that this S&H issue came up before your purchase so I could of recommended that you not purchase a Rain WedgeIf fact; Here is my address: ** *** *** *** ** ***If you mail back your Rain Wedge, I will be happy to reimburse you for the product and any S&H costs associated with your transaction. Regards,
*** ***Owner2BDLLC (Makers of Rain Wedge)
________________________________________________________________________________...⇄ /> From: Bob *** ***To: "*** *** Sent: Monday, December 14, 9:AMSubject: Re: shipping on rainwedge
I have one, I weighed it and I ship a lot of stuff. That's all crap and you know it. *:( sad
***
________________________________________________________________________________...⇄ /> From: *** ***To: *** *** *** Sent: Sunday, December 13, 3:PMSubject: Re: shipping on rainwedge
Mr***,Postal fees are determined by postage, packaging size, handling fees and weight (a major factor with multiple unit orders)_________________________________________________________________________...⇄ /> From: *** *** ***To: "*** *** Sent: Sunday, December 13, 2:PMSubject: shipping on rainwedge
Hey,If it only costs $to ship one rainwedge, why does it cost $to ship 3? Geez*** ***

We are in the process of addressing this issue with consumerWe have communicated this her on 6/22/16, 6/24/16, and 6/27/respectively. Please extend our response time for an additional daysConsumer was supposed to fax us in some information to help us resolve/respond to her
inquiry.R*** ***
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10176022, and find that this resolution is satisfactory to me
I will go ahead and consider the matter closed, even though I do not agree with their decisionNothing they offer, except a refund, will help meI do not need or desire any service they offerI truly feel they took advantage of me; as they were told that I am disabled nd my funds are limitedplus, if I paid for documents; then why haven't I received them?
Regards,
*** ***

While we
understand that this member’s wife has rejected our below response, this does
not change the fact that we fulfilled our obligation in (ultimately) providing
them with the finished documents he purchased, which allowed him to move
forward with the family court issue he was having. Mr*** was billed (two) months
membership fee - as a courtesy, Mr*** may contact us for a refund for those
months. ----- Mr***’s account has
been noted accordingly----- Below is a copy of our original response to his
complaint: ----- Although we did have some
issues in the preparation of Mr***’s documents, as stated in the Terms and
Conditions that all members read and accept - ATC will correct and/or make any
modifications to documents without any additional chargeThis member contacted
us (on 7/24/14) several hours before this Revdex.com complaint was made, and both
parties agreed that we (ATC) would correct documents the next day (7/25/14) by
3pmThe corrections were made and the Final Drafts of members documents were
provided to them on time, as promisedAs different courts have different
policies/procedures for similar documents, we do have occasional issues whereas
we need to redo something that we truly attempted to do correct the first time
We believe we have done our part is assisting this member and no refund is in
order, as Mr*** was able to move forward in using his court documents----
We truly wish them the best of success, ** ***, ATC, LLC

Complaint:
I am rejecting this response because:
I didn't sign my signature on anything or electronically sign anything I just want my money back that's the only way we're gonna resolve this issue is if I get my money back
Regards,
O*** * ***

Unfortunately, Mr*** only supplied you with a portion of our email correspondence(The entire email is listed below) The belligerent attitude was initiated by himMy initial response was to try to explain to him my “shipping andHandling” costsHe still wasn’t satisfied and claimed he “ships a
lot” of things (a statement that has no bearing on my shipping and handling costs) and he stated that my response was “Full of Crap”I want it to be clear that he initiated the belligerent email correspondence.It was at this point that I determined that Mr*** attitude was unacceptable and that, as a business owner trying to professionally communicate with a consumer, I did not need to be subjected to this behavior.The portion of the email you received was my final e-mail where I stated his comments were uncalled for, I also stated that I would be happy to reimburse him for any postage and the cost of his Rain Wedge.As my email states, I have been in business for over years and this is the first complaint I have had about my shipping costsI would be extremely disappointed if Mr***’s belligerent attitude has any bearing on my business ratingAgain, I also do not understand his complaint to the Revdex.com that “No satisfaction was offered”My final email clearly states that I offered to reimburse him for ALL costs associated with his purchase.I lieu of all my efforts to resolve this matter and I do not feel that Mr***s complaint or his attitude should have any bearing on my business ratingI look forward to your response.Sincerely,*** ***2BDLL (Makers of Rain Wedge)Here is Mr ***’s entire email correspondence:From: "*** ***To: *** *** ***Sent: Monday, December 14, 10:AMSubject: Re: shipping on rainwedgeMr ***,From a professional level as a business owner trying to respond to a customer: you're e-mail is accusatory and ignorant.The fact that you claim to "know" shipping has no importance to meYou do not know my business and in over 10+ years NO ONE has ever complained about my S&H costs.It is unfortunate that you already have a Rain Wedge, I would of preferred that this S&H issue came up before your purchase so I could of recommended that you not purchase a Rain Wedge.If fact; Here is my address: ** *** *** *** ** ***If you mail back your Rain Wedge, I will be happy to reimburse you for the product and any S&H costs associated with your transaction. Regards,*** ***Owner2BDLLC (Makers of Rain Wedge)__________________________________________________________________________...⇄ Bob *** ***To: "*** *** Sent: Monday, December 14, 9:AMSubject: Re: shipping on rainwedgeI have one, I weighed it and I ship a lot of stuff. That's all crap and you know it. *:( sad***__________________________________________________________________________...⇄ *** ***To: *** *** *** Sent: Sunday, December 13, 3:PMSubject: Re: shipping on rainwedgeMr***,Postal fees are determined by postage, packaging size, handling fees and weight (a major factor with multiple unit orders).________________________________________________________________________...⇄ *** *** ***To: "*** *** Sent: Sunday, December 13, 2:PMSubject: shipping on rainwedgeHey,If it only costs $to ship one rainwedge, why does it cost $to ship 3? Geez.*** ***

Mr[redacted] called ATC on 7/25/inquiring about help in
preparing Court documents
"">It
was made clear to Mr[redacted] that
we were not a legal aid service, nor a law office, but a document preparation
company. Mr
[redacted] was told there was a one-time enrollment fee of and a monthly fee thereafter of At
that time Mr[redacted] was informed that he could
cancel his account with us at any time if he chose not to move forward. Mr
[redacted] enrolled into the program on 7/25/and received a call later the same
day from our Welcome Desk re-explaining (confirming)
everything Mr[redacted] was told earlier in the day In
addition, Mr[redacted] was told the range
of costs for having documents prepared by ATC, and told we are not a law office
and an attorney would not be representing him Mr[redacted] could have cancelled his account via email or a phone call to ATC At no
time did Mr[redacted] cancel his account prior to July 29, ----- On July 29, 2014, Mr[redacted] called
to cancel his accountAt that time Mr[redacted]'s account was cancelled and
he was sent an email informing
him of his requested cancellation It was explained to Mr[redacted] that as with any
membership, a refund is not due once a member cancels
We
feel Mr[redacted] was properly informed of our
policies for enrollment and cancellation----- For
the above reasons, no refund is in order As a courtesy, we are willing to apply all of Mr
[redacted]'s membership fees, towards the cost of his documents, should Mr[redacted]
decide to have his court documents typed by ATC----- We
wish Mr[redacted] the best and look forward to assisting
him in the future, should he decide to move forward.---- Sincerely, [redacted],
ATC, LLC

Ms....

[redacted] failed to mentioned that she contacted
us nearly a year after we SHIPPED her typed court documents to her. In
addition, if her court documents were not in an approved format, the court
would have never accepted them in the first place. The reality is that
additional information and revisions were required – and we assisted Ms.
[redacted] with this, at no additional cost to her. As part of our service,
revisions and typos are done at no (additional) charge until the member “approves”
of documents and they are shipped to member. Keep in mind that these revisions
we requested long after court documents were prepared… and changes in
circumstances in her court case dictated that there were additional issues that
needed to be addressed. ------ Here is a partial assessment of timeframes, and
what transpired: ====== :  Ms.
[redacted] enrolled into our program on December 26, of 2013.  At that time, we prepared court
documents for her for the for a fee of $740.00. Ms [redacted] (after extensive revisions) approved of her documents on 1/23/2014, and they
were shipped to her UPS on the same day. ------ On  12/17/2014 – eleven months after
shipping her final documents, Ms. [redacted] called requesting additional
revisions to her documents… Although this was unusual, we complied with Ms. [redacted]’s request (and more)… going so far as
reshipping the revised documents via UPS to her with no additional charge on
12/22/2014. It should be noted that major revisions after original approval (an definitely after such a long period of time) usually require an additional fee of $150.00. We did not charge Ms.
[redacted] any additional fee. ------ On 3/16/2015 – fifteen (15) months after her initial documents were prepared  Ms. [redacted]
called and claimed that the court was going to dismiss the case if she
didn’t have specific notes from the judge added to her documents. With concern that Ms. [redacted]’s case would be dismissed, ATC went above and beyond to provide her with
what she said the judge was requesting. Once again, Ms. [redacted] was not charged
for the excessive revisions that normally cost an additional fee of $150.00. Ms. [redacted] then
called on 3/18/2015 and spoke to a supervisor claiming that the court had
rejected her documentation. As is ATC’s standard practice, we asked Ms. [redacted]
to provide us with a letter of rejection from the clerk of the court. No
rejection letter was provided by Ms. [redacted]. Ms. [redacted] again
called back on 3/20/2015 to say she wanted a refund for her documents. Ms. [redacted]
informed that at a minimum,
she needed to provide ATC with the rejection letter. No rejection letter or “case dismissed” proof was ever produced by Ms. [redacted]. ------ All members are made aware that ATC make no promises - that ALL final
decisions are made by the judge - this includes making some parents “jump
through hoops” as it may seem… A number of factors may have come into play – timeframe
(including waiting too long…), change in circumstances, additional requirements/demands
by the judge… We have exhausted our efforts in assisting Ms. [redacted] and have let her know that moving forward in continuing her family
court she will need the assistance of an attorney. For the above reasons, we maintain that no
refund is due to Ms. [redacted]. However, she may contact me at (805) 845-3074. In
a show of good faith, we will issue Ms. [redacted] a courtesy refund in the amount
of $150. We truly wish her the best of success. Sincerely, [redacted], ATC, LLC

Complaint: 10454970
I am rejecting this response because:
My 1st case is already done and over and they did nothing to help in the matter even though they collected all the money that they asked for everyone else that I fax something to the get it for some reason these people are saying they didn't get any of the same three faxes that I sent and have proof saying it was received would you like copies of them? I have tried many times to contact them I always get the I will have some one call you back if any when someone does answer I feel like this is a scam and they swindled my money I just want a refund this is not just twenty dollars this is hundreds of dollars that they took from me
Regards,
[redacted]

This person hung up on CS Rep (S[redacted]) before we could tell her she was refunded – we refunded her at 12:34pm...

today and sent her an email immediately.
 
This “complaint” should not be counted against us, and I will submit official response later..
 
R[redacted]

Ms.
[redacted] enrolled with ATC on 1/8/2015. After Ms. [redacted] agreed to our Terms and
Conditions, it was agreed that the fee to type her documents would be $690 and
she paid $200.00 to...

continue/start the process. On 1/26/2015, Ms. [redacted] spoke
with customer service and said that she was unwilling to participate in mediation
which was stipulated in her divorce decree and a stipulation for modification.
At this time Ms. [redacted] decided to have ATC prepare documents for contempt , as
her opposing party was not following the current court order and (this) contempt
would not require mediation. ------ Documents were prepared for Ms. [redacted] and
sent for her review on 1/30/2015. Ms. [redacted] made some revisions and then
 approved  her documents on 2/18/2015. Ms. [redacted] paid her final
payment of $490.00 and approved the documents and shipping address on
2/18/2015. ------ UPS then delivered Ms. [redacted]’s documents which she signed
for on 2/24/2015 . On 3/10/2015 Ms. [redacted] spoke with customer service and was
upset because child support was not addressed in the contempt documents she had
ATC prepare. It was explained to Ms. [redacted] that only issues addressed in the ORIGINAL
order would be referred to . No child support was mentioned or addressed in Ms.
[redacted]’s divorce documentation. At this point Ms. [redacted] asked for a refund. ------
She was told that no refund would be offered as ATC prepared the documents she
had requested. Later that day, Ms. [redacted] spoke with a supervisor saying her
documents were rejected. Ms. [redacted] was then asked to fax over the rejection
letter from the court. No rejection letter was received by ATC. ------ On
3/12/2015, Ms. [redacted] emailed and then called to say that she needed additional
documents for the court to file with what she had already successfully filed
from ATC. We were happy to comply with Ms. [redacted]’s request and prepared the additional
documents. The documents were prepared and emailed  to her to print
immediately on 3/12/2015. After speaking to Ms. [redacted] on 3/12/2015 , ATC
believes that whatever issues Ms. [redacted] had with ATC have been successfully
resolved. Ms. [redacted] was told to feel free to call with any additional needs or
concerns. ------ We truly wish her the best of success. Sincerely, [redacted], ATC,
LLC

This member requested a refund on 2/22/16
at 10:21am, and refund was processed THE SAME DAY (2/22/16) and a confirmation
email was sent to Ms. C[redacted]. ===== Here
is a copy of the confirmation that was sent to Ms. C[redacted]:::: //// Transaction
ID: [redacted]8 //// Payment Method: XXXX3697 //// Amount: USD (150.00) //// Customer
Name: Jacqueline C[redacted] ////. It should be noted that (as Ms. C[redacted]
states) she did sign a contract which states that there are no refunds, and this
refund was issued as a courtesy to Ms. C[redacted]. This response to Ms.
C[redacted] speaks for itself… We wish her the best of success, Sincerely, ATC,
LLC

On March 26, 2014, Mr. D[redacted] became
a member of ATC to receive assistance in the preparation of...

documents to address a family court issue. Before using our
services, Mr. D[redacted] read and accepted our Terms
and Conditions on 3/27/14.  After
speaking with his family service rep on 3/27/14 Mr. D[redacted] paid $250 towards his document fee. Then, on
4/3/14  Mr. D[redacted] made another payment of 150.00 towards his document fee, which left him with a remaining balance of $340. “Rough Drafts” (because he had not given his final
approval) were then  provided to Mr. D[redacted].  AFTER Mr. D[redacted]
reviewed his documents, he submitted corrections/modifications to these
documents, and subsequently approved of them. - - - Mr. D[redacted]’s “Final Draft” documents were
provided (emailed) to him on 4/22/14 and Mr. D[redacted] was asked to
review documents and to pay the remaining balance
to have his documents sent to him via UPS. On 4/29/14 Mr. D[redacted] was reminded that we still needed him to
make corrections or (approve) the final drafts, pay his balance, so that we may send his documents vis
UPS. --- On 5/8/14  Mr. D[redacted]’s
wife asked for a refund via email. An email response was then sent from the
family service supervisor that no refund is available, as the requested documents were prepared. In addition, Mr. D[redacted]
was reminded that an
outstanding balance of $340 was still due. The “poor quality” statement that is used to describe these
documents is unfounded – the documents were prepared properly. ATC
prepared Mr. D[redacted]’s documents to his specifications and no refund is due. It should be noted that we have a contract
signed by the parties involved and collections may be in order. We
would like to speak with Mr. D[redacted] to complete the shipping process of his
documentation. As a courtesy, Mr. D[redacted] may request a
waiver of his remaining balance to settle this issue. We look forward to
speaking directly with Mr. D[redacted] to resolve this issue in a satisfactory manner
– again, we are willing to cancel his remaining balance, and provide him with
the documents he has approved of.  We
wish Mr. D[redacted] the best in the future, Sincerely, [redacted], ATC

Partial Refund will be issued - We have made several (unsuccessful) attempts to make contact with Mr. [redacted] by phone...  Today, Friday 3/28/14, we emailed Mr. Luke to offer a partial refund. We truly wish him the best of success. ----- R. [redacted], ATC

I called them on morning of April 11 2016, also filled out the online contact form. Not getting a response again I left a voicemail on the 13th. I received a call from man who ask some questions. I informed him I was calling on behalf of my son and ask him to call around 6pm to talk with him. He told me the fee was $690 and sounded hesitant about calling back Of course he didn't call back. I left another voicemail on the 15th and again on April 18th. I have not received any response form these people.I would not recommend these people, they are unprofessional and more than likely a scam.

Our records indicate
that Ms. C[redacted] contacted ATC on 2/18/14 requesting assistance with typing court
documents for her.  After Ms. C[redacted] spoke
to our representative who informed her of our fees for document preparation she
agreed to become a member and proceeded to...

complete the website activity and (on
2/19/14) accepted our Terms and Conditions which include our no refund policy,
free revisions…  On 2/20/14 Ms. C[redacted] informed
us that she was ready to make a payment in full so that we could type up her
court documents.  ATC emailed Ms. C[redacted]
her documents for review/approval on 3/12/14. 
Ms. C[redacted] requested revisions (which were made) and on 3/17/14 Ms. C[redacted]
gave final approval of her documents. The final documents were sent U.P.S. on
3/17/14 for Ms. C[redacted] to file with the court. Ms. C[redacted] called and spoke
with customer service on 3/31/14 to cancel her monthly membership fee as her
document process was complete. On 04/17/14 Ms. C[redacted] filed a Revdex.com complaint. -
- - Although (in her complaint) Ms C[redacted] indicates that an attorney’s
opinion was that (due to her sons age) it would not go favorable for her in
court, Ms C[redacted] (previously) made it known to us that she was fully aware of
such a possibility – and even stated such us in an (documented) email sent from
her - the following is taken directly from an email that Ms C[redacted] sent us;
 “CONSIDERING MY SON IS 14 IF THE JUDGE DECIDES TO ASK DALTON WHERE HE
WANTS TO LIVE AND DALTON SAYS WITH HIS DAD AND THE JUDGE AGREES I STILL WANT MY
RIGHTS AND VISITATION WITHOUT BEING BLOCKED AND OR HARASSED BY E[redacted] AND
CARTHERINE, I WANT IT KNOWN THAT DECISION MAKING IS BETWEEN ME AND ERIC NOT ME
AND CATHERINE.”  ---  The fact that
Ms. C[redacted] did not take the next step to file the documents, and any decision
made by a judge or court official, is out of ATC’s control… In addition, to Ms
C[redacted] approval of her final documents, we happily made revisions to these
documents per Ms. C[redacted]’ request, prior to shipment.  The reality is that we provided Ms. C[redacted]
exactly what she asked for in a timely manner, and no refund is in order.  However, due to the fact that we want to help
people, Ms. C[redacted] she may contact us for a courtesy refund of $100.  Her account has been noted as such, and we
truly wish Ms. C[redacted] the best. Sincerely, R. Trevino, ATC, LLC.

As was explained to Mr. T[redacted], his original refund check was sent as originally promised, and later verbally confirmed. Mr. T[redacted] was informed/aware that this original check was not received by him, due to Mr. T[redacted] providing us with an incorrect address...  The 2nd refund check was not received due to our accounting department placing an "#" instead of "N" in address... I promised, we sent Mr. T[redacted] an email which included a photo of the two (2) returned (U.S. mail stamped) envelopes. ----- We included the following message in the email we sent Mr. T[redacted]: 
Hello D[redacted],
 
Per the attached, we received both
original checks returned due to insufficient addresses .
 
The 1st returned was due to your
error, and the 2nd due to ours.
 
The 3rd refund check was placed
in the mail on Monday, 8/17/15.
 
Sorry for the delay, as you can
see, it was not intentional.
 
Rob Trevino

Mr. C[redacted] is simply put; lying. He needs to understand that filing an erroneous complaint to the Revdex.com will not help his cause in obtaining an unmerited refund. We will not be refunding anything to Mr....

C[redacted] due to the fact that he is making untrue statements in an attempt to receive a refund OVER ONE YEAR after he received his Rough Draft of the documents we prepared for him. All we do is help people over the telephone. ///// Mr. C[redacted] paid for our service, we had his documents prepared… …for Mr. C[redacted] to state that he called us twice a month, and that we do not return his calls is silly. For whatever reason, when Mr. C[redacted] received his first draft of court documents – he decided not to continue to enter into Family Court… /// Mr. C[redacted] never asked for a refund, because he is well aware that he signed a contract which includes that there are no refunds on monies paid… This is also the reason he did not dispute the $690 charge to his credit card company. Mr. C[redacted] enrolled for our services on 3/27/15, on 4/6/15 Mr C[redacted] paid $690 and requested we type family court documents for him. /// On 4/7/15 we asked Mr. C[redacted] to fax us a copy of his divorce decree. On 4/22/15, we received a copy of his DD and the (above referenced) signed contract. /// On 4/29/15, we emailed Mr. C[redacted] the typed (“Rough Draft”) documents he paid for. /// With Mr. C[redacted] never responding, on 7/22/15, we left a voicemail and sent an email to Mr. C[redacted] asking him to call us to confirm approval of the documents he received. As stated above – Mr. C[redacted] simply decided to not move forward in addressing his Family Court issue with the documents we prepared for him. In closing, just to confirm, we have helped 1000’s of families with family court issues – this is all we do… For someone to state that we would not respond to them, is just silly. We truly wish Mr. C[redacted] the best, sincerely, ATC