About The Children

Mrs. [redacted] contacted ATC on
03/12/14  requesting assistance with preparing court documents for her.
After she spoke to our senior advocate who informed her of our fees for
document preparation , she agreed to become a member and...

proceeded to complete
the website activity and accept the terms and conditions on 03/12/14. On
03/13/14  Mrs. [redacted] contacted her Family Service Rep informing him
 that she was ready to make a payment in full so that we could prepare her
documents. ATC then prepared documents for her and had Mrs. [redacted]’s rough
draft documents ready to email for revisions or for approval on 3/19/14. On
3/19/14 at 3:45 pm PST a message was left by a family service representative
calling her in regards to signing  her receipt in order to email her
“rough drafts” to her. Mrs. [redacted] did not return our phone calls. On
3/24/14 we were sent a complaint from the Revdex.com regarding Mrs. [redacted] asking
for a full refund on the grounds that she did not sign her receipt.  Mrs.
[redacted] was called immediately on 3/24/14 and  a voicemail was
 left regarding  her complaint and that ATC would like to speak with
her regarding her request for a refund. Mrs. [redacted] was called again
 on 3/25/14 as well as emailed. Mrs. [redacted] was  called again on
3/26/14, 3/27/14 and  3/28/14 with no response from her. Finally late
afternoon  on 3/28/14, Mrs. [redacted] called back and spoke with the
family service supervisor. At this time , Mrs. [redacted] was asked why she was
requesting a refund and had we done anything wrong regarding her document preparation?
She stated nothing was wrong with what we did for her ,she just wanted her
money back. The family service supervisor then told Mrs. [redacted] that at the
rough draft stage, the documents have already been prepared and that  ATC
would not be able to give her a refund for her documents. At this time,
 the family service supervisor stated that since her documents were ready,
that we would like to complete the process and have her review the documents
for her approval… Mrs. [redacted] said she understood why we could not refund
her money for the documents and the call ended. Mrs. [redacted] was called again
on 3/31/14 and a message was left stating that ATC  would like the
opportunity to provide her with her completed documents as previously
discussed. No response from the member as of today 04/01/14. Mrs. [redacted] may
contact us so that we can move forward - We sincerely look forward to assisting
her. Sincerely, R. [redacted], ATC

Mr. [redacted] enrolled into our program on 6/9/14. He left a voice message
the next day that he wanted to cancel and receive a refund. We informed Mr.
[redacted] today (6/24/14) that we were experiencing...

problems with Verizon email that
day and in fact that week. Due to this, the request submitted from on Customer
Service Department to the person who handles refunds never made it to its
destination. FOR THE RECORD: Our records indicate that Mr. [redacted] only
called us one time (on 6/10/14). ---- In any event, we apologize for any confusion and delay – The account utilized to enroll was issued a full refund
and Mr. [redacted] was informed of refund via email (his voice mail is not set up,
and call to him was unanswered). - - - We truly wish him the best of success,
Sincerely, [redacted], ATC, LLC

Complaint: 10147074
I am rejecting this response because:
Regards,
[redacted]

After further review of this
complaint, we are holding our position that no refund will be provided to Ms.
P[redacted]. The primary reason is because we provided Ms. P[redacted] with the product she
ordered, and we have a signed contract which includes that no refunds will be
given. ===== It should be noted that while we always attempt to get our 1st
draft of documents to members within 7-14 business days after receipt of last
bit of required information submitted by a member… although we were four (4)
days later than our “goal” - as Ms. P[redacted] confirms; we did indeed provide her
the documents she ordered for review. ===== In short - while a few days are important,
Ms. P[redacted] paid to have her documents typed, she did not pay for a “rush” or
emergency order, and this was not a “response” that needed to be (dated and) submitted
to a court by a specific date (whereas one may lose by default.) ===== Ms.
P[redacted] has the 1st drafts of her documents, and she may give us approval
for standard shipment, or may inform us of any modifications she would like. =====
We truly wish her the best of success. Sincerely, ATC

As this complaint states, this complaint
was not made by our member, but by her father. Although (as he states), Mr.
J[redacted] gave his daughter permission to use his billing information to pay...

for
our services, we cannot accept his complaint as accurate or valid. As stated, Mr.
J[redacted] agreed to help his daughter financially. It was his daughter who read
and accepted our very honest and straightforward Terms & Conditions, and
who actually communicated with us in regards to our services (including the
fact that she called to cancel 3 days AFTER her 1st monthly
membership billing of $24.99). Had Mr. J[redacted] contacted us directly, I am
certain that we could have answered his questions in a satisfactory manner.
 
The Terms & Conditions that Ms. T[redacted]
agreed to state that she must call PRIOR to any monthly billing date (therefore
no refund is in order)… However, as a courtesy, we are willing to refund that $24.99
that was charged to Mr. J[redacted]’s account. At the time of this response, we were
unable to reach our member, so we left a voice message for Ms. T[redacted] to contact
us directly. We are asking that she confirm that Mr. J[redacted]’s Visa account is
still open, so that we may issue a refund in the amount of $24.99.  We truly wish both parties the best,
sincerely, [redacted]

Ms. [redacted] enrolled into our program on 12/19/14. On
12/20/14 Ms. [redacted] paid $490.00 for her document preparation fee. On 12/20/14
Ms. [redacted] was asked to sign the receipt for the document fees she had paid and
asked to fax or email that signed receipt so when...

her (rough draft) documents
were ready for her review, we could send them to her email. On 1/29/15 Ms.
[redacted] was contacted and told that her rough draft documents were ready and we
still needed her signed receipt. It took THREE WEEKS of repeatedly asking Ms. [redacted]
to send the receipt back to us to no avail. On 2/18/15 Ms. [redacted] sent over a
receipt she had rewritten herself and signed. I let Ms. [redacted] know that we
would need our receipt signed and sent back in order to release her rough
drafts. At this time, Ms. [redacted] was upset and couldn’t understand why we
needed the receipt we made versus hers. we informed Ms. [redacted] that as a
business, we have in place policies that need to be followed. Ms. [redacted]
was truly not happy that her manufactured letter would not suffice. At this
time, Ms. [redacted] asked if ATC would send her receipt through the mail .
Although it is an unusual request to send a fee  receipt through the US
Postal Service, ATC complied with Ms. [redacted] request and “snail” mailed her
receipt. She seemed to be struggling with our on-line procedures. At this time
we let Ms. [redacted] know that all of our correspondence revisions for documents
etc… are all done via email and it is necessary that Ms. [redacted] be able to
comply with our on-line policies. Ms. [redacted] assured staff at ATC that she was
able to move forward. Ms. [redacted] was then asked to sign the receipt we mailed
to her so that we could send her rough draft documents for her review via
email. On 3/9/15 we finally received the signed receipt regular mail from Mrs.
[redacted]. On 3/9/15 after receiving Ms. [redacted] signed receipt, we emailed “rough
draft” documents for her review or approval.------ On 4/6/2015 Ms. [redacted]
called to say she did not receive her rough drafts via email that we had sent
on 3/9/15. I asked Ms. [redacted] to check her spam folder as she has a Yahoo
email. It has been our experience in the past with yahoo email, that sometimes
document emails end up in the spam folder. She said she had no documents in the
spam folder and I offered to resend the rough draft documents again,
preferably, to a different email. Ms. [redacted] said she had another email account
and gave a Gmail email for documents to be sent to. Those documents were then
resent to her gmail account first thing on 4/6/15. Later the same afternoon,
the Revdex.com complaint was received. Clearly we have done all we can to make sure
Ms. [redacted] received her rough draft documents. After receiving the Revdex.com
complaint we called and left a message with Ms. [redacted] regarding our confusion
for the complaint, as well as to make sure Ms. [redacted] did receive her documents
through her Gmail account. We await Ms. [redacted] reply back to us regarding
receiving her documents via email, and hope that she gets back to us promptly
to resolve her issue. It should be noted, that the standard cost for the typed
court documents that Ms [redacted] needs is $690, and we have agreed/qualified Ms.
[redacted] to pay a (financial hardship) fee of only $490. ----- As you can see by
the above response, we are and will continue to provide Ms. [redacted] the work we
have completed, and no refund is in order. We invite Ms. [redacted] to call us so
that she may approve her rough drafts and her final draft documents may be sent
(via UPS) to her. We truly wish her the best of success. Sincerely, ATC, LLC

I used this organization a few years ago and I got full custody of my kids. They did all the work and allowed me to make payments. I never would have gotten full custody without them.

I have sent you all the documents that were signed and Mr.[redacted] is the person who asked for my information. I have said nothing false. The company has not as of yet helped my daughter in this matter. Like I said she has went to court three times and not one of their representatives came on her behalf. They received money for services she has never gotten. This company needs to own up to NO SERVICE RENDERED. Regardless of all the things they say about who I spoke with and who my daughter spoke with, they did not her help her which the money was supposed to be for that purpose. This company did not stand up to their part and they gave my daughter false hope that they would be representing her. My money, the $490 was for that purpose and it was never received from them. All of their contracts and their supposed to be word of month did not help my daughter on her custody battle. NO ONE REPRESENTED FROM THIS COMPANY ON HER BEHALF. They say all of this because they don't want to refund peoples money but how could they not send the money back because they did nothing for her and she has been to court THREE times without their help. The company needs to be named TAKE THE PEOPLE MONEY WITHOUT SERVICES. It has nothing to do with about the children because they don't help you at all. Oops , they take you money for no services.....
Complaint: 10440023
I am rejecting this response because:
Regards,
[redacted]

Ms. [redacted] contacted ATC on February 20th 2014,
requesting assistance with typing her court documents…  Our original
conversation with any person seeking help is to...

inform them of our service (of
typing court documents for our members) – why would we mislead her in regards
to what we do?  It should be noted that it was necessary for Ms. [redacted] to
read our Terms and Conditions (T & C) before she was able to proceed with
her website activity… In addition to being originally informed that we do not
send an attorney to court (that we only type court documents for members we
help) these T & C clearly reiterate that we don’t send an attorney to
court…  Ms. [redacted] accepted our T & C and proceeded to complete the
website activity (also on 2/20/14). 
 
On February 21, 2014 (Friday) Ms. [redacted] contacted us and
informed us that she was ready to make a payment in full so that we could
prepare her documents.  Then on February 24th 2014 (Monday) we
contacted Ms. [redacted] and asked her to fax some information to us so that we
could move forward with typing her documents.  During this phone call Ms.
[redacted] became agitated and stated that she was unhappy because she felt that
court documents without any attorney present was “ridiculous”.  Ms. [redacted]
stated she was  going to charge back her credit card with her bank then
she proceeded to hang up on the customer service representative she was
speaking with.  At
this time, the family service supervisor called Ms. [redacted] back and the call
went to Ms. [redacted] ‘s voice mail.  A message was left to have
Ms.[redacted] call back to discuss the issue.  An email was also sent at this
time stating what the phone message said - to “please call us back” so that we
can resolve this matter.  Ms. [redacted] did not call or email a response back
to ATC.  On March 5th 2014 , ATC received a chargeback from the
bank for the enrollment fee of 98.00. On April 3rd 2014,  Ms.
[redacted] called ATC and asked for a refund for the document fee totaling $690.00.
 Ms. [redacted] was informed that she had called the enrollment phone number
and was told the family service supervisor would promptly return her phone call
regarding her request for a refund.  Within minutes Ms. [redacted] was called
and the call went to voice mail.  A message was left and an email was sent
stating that ATC would like to speak with her to resolve this issue.
 Again Ms. [redacted] did not return ATC’s phone call or email request to
discuss the issue.  On
April 4th 2014, ATC received a complaint from the Revdex.com.  In
reference to Ms. [redacted]’s Revdex.com complaint - at no time was Ms. [redacted] told an
attorney would appear on her behalf.  Again, on Ms. [redacted]’s initial call
to ATC for assistance Ms. [redacted] was told that we are a document preparation
company.  When Ms. [redacted] agreed to have ATC type her court documents, our
fees were reiterated and she was once again told that an attorney would not be
provided for her.  Consumers need to understand that although
we always intend to satisfy any consumer - the Revdex.com does not dictate, nor are we
compelled to offer a refund due a complaint that includes unfair and false
statements and accusations.  We have left a phone and email message for
Ms. [redacted] and both parties are experiencing some “phone tag”…  As in all situations - we  look forward to the
opportunity to speak with Ms. [redacted] to come
to a mutually fair resolution resolve her complaint.  We truly wish Ms.
[redacted] the best.  Sincerely, R. [redacted],
ATC, LLC.

Although we are continuing
with our original response – that no refund is due… that we did exactly
what Ms. [redacted] asked us to do, and that she stated that there was nothing
wrong with her documents, that she just decided that she wanted a refund…  As a courtesy, a refund in the amount of $295
has been provided to Ms. [redacted].   For the record;  Our records indicate that Ms. [redacted] accepted
our T&C’s (which serve as an electronic signature for billing purposes) on 3/12/14,
and (due to her financial situation) was qualified for our Financial Hardship program
(a $400 reduction).  It is necessary for
all members to accept our on-line Terms and Conditions (T&C) BEFORE any
member accesses our (MEMBER’S ONLY) website. These T&C clearly state our
services, refund policy…  We only mention
this for further clarification - we are glad that both parties were able to
come to an agreement, and we truly wish Ms. [redacted] the best of success.  Sincerely, R. [redacted], ATC, LLC

No refund is in order as members need to cooperate with us,
this system is a 2-way agreement. In speaking with Mr. [redacted]’s bank they stated
that they did not approve a “charging back” (reversing) his charges, due to the
fact that Mr. [redacted] contradicted himself when speaking...

with them…===== Here is
a summary of what has transpired thus far: ===== Mr. [redacted] contacted ATC on
11/7/2014, where he discussed having documentation prepared for two sets of
children.  After paying his one- time enrollment fee of $98.00, Mr. [redacted]
said he’d like to proceed with both sets of documents. Since 2 different mothers
were involved, 2 separate sets of documents were required. Mr.  [redacted] was
told that the first set of documents would cost $590.00, and the fee for the second
set was $300.00. As a courtesy - and were reduced because his case required
separate documentation. ----- Together with his enrollment fee of $98.00 and
his combined document fees of $890.00, the total fee is to be $988.00, not the
$1,571 Mr. [redacted] referenced in his complaint. Mr. [redacted] has paid for his first
set of documents. Mr. [redacted]’s first set of documents were sent to his Email for
his review on 2/18/15. ----- Mr. [redacted] paid half of his 2nd set of
documents totaling $300 = with a remaining balance due of $150.00. ----- Mr.
[redacted] took TWO WEEKS to provide ATC with the names, addresses and his current court
orders related to his family court case. THESE DOCUMENTS were needed in order
to prepare (type) his first set of documents.  There is never an offer of “rushing”
documentation  without all the information needed to complete the
documentation. Rushing documents can only be done when all necessary
information has been provided by the member which was explained to Mr. [redacted].
----- Mr. [redacted]’s 2nd set of documents have been on hold since
12/18/14  pending him supplying ATC with  the temporary orders from
child protective services that Mr. [redacted] HAS BEEN REPEATEDLY asked to supply us
with. WE STILL HAVE NOT RECEIVED THESE REQUIRED DOUCMENTS FROM MR. [redacted]!
------ We are currently 12  weeks out from our first request for the
temporary order from child protective services needed to prepare the second set
of documents.  Mr. [redacted] states that he has repeatedly faxed us those
documents.  We have not received them and wish to note that we had no
problem receiving all the necessary paperwork required to complete the first
set of Mr. [redacted]’s documents that he was previously emailed.  Mr. [redacted]
was told all necessary documentation needed to prepare his documents would need
to be provided via fax or email in order to complete his requests.  ----- ATC
would love to  settle Mr. [redacted]’s complaint and ask that he review the
documents for the completed first set of documents sent to him via email on
2/18/15, and revise or approve of them so that we may ship those documents to
him via UPS. ====== Mr. [redacted]’s 2nd set of documents have been on
hold since 12/18/14  pending him supplying ATC with the temporary orders
from child protective services that Mr. [redacted] has been repeatedly asked for to
complete them. Upon receipt of those documents, ATC would be happy to complete
the second set of documentation.  Multiple phone calls, messages, and
emails have been sent to Mr. [redacted] and we still do not have the necessary
document to complete this paperwork. IT SHOULD BE NOTED: If a member was having
difficulty having ATC receive any fax(es), 1) the problem is not necessarily on
our end, as we receive faxes 24 hours a day ----- 2) a different fax can be
utilized 3) documents can be scanned and emailed to us. -----In addition, Mr.
[redacted] has falsely included in his complaint that we withdrew funds from his
account under the name “Mid MA Residents” - we have confirmed with his bank
that he is in error. Mr. [redacted] has and is being asked to contact us so that we
can finish the document preparation process. In our last correspondence with
Mr. [redacted], he was also informed that we are willing to offer him an additional
discount to the deep discount he has already been provided. We look forward to
speaking with Mr. [redacted] and addressing this issue to both parties satisfaction.
Sincerely, ATC, LLC.

We are beginning to believe that Mr. [redacted]’s description as to what has occurred
is inaccurate…
sans-serif; color: #1f497d;">In an attempt to have Mr. [redacted] provide us with a “letter of rejection”
from the court, we have (several times) attempted to contact Mr. [redacted] by email
and by phone.
Mr. [redacted] neither answers our calls or responds to our emails.
In addition, the contact phone number for (his) referenced attorney only
goes to a voice mail with country music.
We want to address Mr. [redacted]’s complaint, but we need his cooperation. We
are asking that Mr. [redacted] either provide us with the court’s letter of
rejection, and/or that he, or his attorney call us directly at the phone
number(s) that we have provided him.
We look forward to addressing this issue with him.
For the record – here are two (2) phone numbers we can be reached at ###-###-#### or ###-###-####, M-F, 8-5pm PST.
Respectfully submitted, [redacted], ATC, LLC

No refund is in order – ATC did everything we were supposed
to do, and member did not (per the “Terms and Conditions” that he agreed to)
allow us an opportunity to correct/modify documents when they were still in the
“Rough Draft” stage…...

 ----- further - it is believed that Mr. [redacted] utilized our documents and
“filed on his own” ----- Our account supervisor reviewed this complaint, reviewed the documents, and then called Mr. [redacted]. ----- Here is supervisors assessment of this account:
----- Dear Compliance, ----- I just spoke to Mr. [redacted].  I explained I
looked at the Revdex.com Complaint and printed out his (Rough Draft) documents.
 I said I then went through them and found them to be done well. I also let
mbr know I went through his recorded call log and extensive notes told him that
his complaints regarding not being called back were unfounded. ----- I let him
know that it was my own  personal opinion that he used our (rough drafts)
to then file documents on his own. ----- I paused and waited… he did not deny
this.  I explained this is not the first time someone has used our
documents to do their own and that we are updating our program so this kind of
thing doesn’t continue to happen.  He said nothing….  I stated we
have his signed Confirmation Letter and no refund is in order.  He
responded that he understood, and the call was ended. - - - - As I informed the
member – no refund is due. ----- [redacted] ----- ------ We sincerely wish Mr.
[redacted] the best. ----- R [redacted], About The Children, LLC

Review: This organization took my money and did not provide a service. They wouldn't even call and resolve the issues when they were not able to help me. On the 31st August, 2013 I was seeking for help that was affordable with a family court matter. They immediately took 1362.00 of my money and sent me contracts to sign. I told them all the information I had at the time. After a few days days later I found out their was a pending guardianship hearing for this matter. After several days of notifying them they wanted to see the paperwork that was filed. I faxed the paperwork to them and they called me to explain they were not able to help us because of the pending guardianship. My Husband spoke to the lawyer of this company and he agreed I should receive some of my money back because they were not able to help me. He told me we needed to speak to Tom Hutchinson about a refund. I called and left three messages for this man and he never returned my messages. I immediately called my bank to stop Payment because they were not cooperating with me. They never resolved this issue with me instead they told my bank they prepared the documents. They took all the money and they did not provide the service they promised. I will agree they prepared the documents but it was never approved . It was a Rough Draft and in the Directions they sent me they needed approval before this was complete. This Company is a rip-off and very unprofessional. Instead of affordable legal service they advertise, they steal all your money and it cost twice as much! Shame on you!Desired Settlement: They did not provide a service for me. They took all my Money. I understand they prepared the documents, but it was never approved. They should refund all my money back for the aggravation they put me through at a difficult time. If they at least had the decency to be reputable company, I would've agreed they should receive 500.00. My refund should be 862.00.

Business

Response:

We spoke with Mrs. [redacted] today (11/14/13) and it was confirmed Visa Card sided with us and did not provide Mrs. [redacted] with her requested refund. ----- However, it's not about "winning" - we acknowledge that we did have difficulties is attempting to assist Mrs. [redacted]. ----- ATC and Mrs. [redacted] have agreed to a refund to Mrs. [redacted] in the amount of $900. ----- Mrs. [redacted] was very grateful and we (today 11/14/13) refunded $900 directly to her Visa Card ending in 2279, and emailed Mrs. [redacted] a confirmation of her refund.---- We truly wish Mrs. [redacted] the best. Sincerely, [redacted], ATC

Review: What started off as a promising sales pitch of services has turned into a nightmare of endless non returned phone calls and emails. The "draft" that I was given in order to start the process for gaining full custody of a child was invalid and full of discrepancies that would not have been admissible. Realizing that it was only a "draft", I took the advice of an attorney and discarded it. Now, for the last two months, I have been trying to cancel my membership with no resolution. I have paid over 600 dollars in document preparation fees, along with a monthly 24.99 membership fee. My rep, E[redacted], has not returned a single phone call to discuss the matter. I have tried logging in to their system, but no where on the website does it allow you to cancel. The customer service line is less than helpful as well. This "business" seems to be a scam for the initial payments with no follow ups. I do not recommend this website to anyone and the old saying "you get what you pay for" rings true in this case.Desired Settlement: Since this service was deemed inappropriate, I would like a full refund, at least for the "document preparation" portion. I would also like at least the last two months of the membership fees refunded, since I have been trying for that long to cancel this worthless subscription.

Business

Response:

We spoke with this member on Friday, 8/7/15 (Mr. M[redacted] stated that he wrote his complaint before we returned his voicemail requesting us to call him.) === We came to an agreement that we have a signed contract of a year ago (August of 2014) whereas we were providing our service for $690, Mr. M[redacted] had paid $350, and had a balance of $340. Mr. M[redacted] made his first (and only) payment towards his documents on 8/15/14, and we provided his documents for review eleven (11) days later (8/26/14.) Mr. M[redacted] requested changes to his documents, and ultimately gave his "final approval" on 9/25/14 (Mr. M[redacted] sent us an email on 9/9/14 stating that he would make his final payment "soon".) ==== Subsequently, we were not able to reach Mr. M[redacted] via his personal due to a disconnected number. WE left a voice message at his work number to no avail. === This information is not given because we are in disagreement - only for clarification... ==== After speaking with Mr. M[redacted], he stated that all he wanted (via his inquiry to the Revdex.com) was to be released out of the contract he had signed, and to stop his monthly billing. ATC released Mr. M[redacted] from his contact, and we have canceled his monthly membership. Both parties agreed to "call it even", and are satisfied. We truly wish Mr. M[redacted] the best of success, Sincerely, ATC, LLC

Review: I requested the services of About the Children, or ATC to help me file a custody suit for my son.First of all, they grossly misrepresent what they are able to do legally. They make it sound as if you will have an opportunity to speak to someone with legal knowledge once you pay $98 but that is not the case. Your only recourse once you pay the enrollment fee (which they DO NOT make clear) is to file papers, which is another $890.I was made to sign a contract stating I paid $660 and when I asked why, it was because they also did a Temporary Custody order which, while they had suggested and I accepted, they never once mentioned had a cost associated with it. You are then directed to a site where you provide as much information as possible for your case, which is good except when I was sent the rough draft, if was as if some secretary was just filling in line items and incorrectly at that.When I got the rough draft, the email stated that any major changes will cost $150. This is not explained anywhere nor was I ever told. When I emailed them to complain, they were suddenly very difficult to get a hold of.I called the office repeatedly to no avail. I finally got a call back but missed it and have not spoken to anyone as of today.Desired Settlement: I want the $890 I paid for the legal papers.They were incorrect and ATC completely misrepresent themselves and take advantage of individuals seeking affordable options for custody cases.

Business

Response:

We spoke

with Ms. R[redacted]h, have issued her a courtesy refund of $200, and are

moving forward in helping her with her family court issue. Here is an accurate

account of what has transpired, thus far: Ms. R[redacted]h enrolled

with ATC on 5/12/2015 after agreeing to our terms and conditions which

explain we are not a law office and can offer no legal advice. ATC is very

clear with the terms & conditions, as well as the multiple

calls to Ms. S[redacted] from our member care staff who read

from scripts. This is done every time with every member of our organization. On

5/13/2015 Ms. S[redacted] paid $890.00 to have temporary and permanent documentation

prepared for her by ATC. She was sent a receipt to sign that stated she’d paid

690.00. Clearly, Ms. S[redacted] was sent a contract with a “typo”. =====We

apologized for our mistake and Ms. S[redacted] was sent her proper receipt for

$890.00. It was a simple mistake that we made , nothing more. Ms. S[redacted]

was sent via email her rough draft documents on 5/29/2016 with instruction on how to revise them via email. Ms.

S[redacted] did call with concerns regarding a statement on the instructions stating

that major revisions may entail an additional fee of $150.00. Ms. S[redacted] spoke

with her family service representative and was told that did not

apply to general revisions . She was assured that did not apply to her, nor was

she charged an additional $150.00. ===== On 6/4/2015 Ms. S[redacted] was instructed

again to make any revisions by email of her rough draft documents so that we

may finalize her documents and send them to her UPS. On 6/9/2015 Ms. S[redacted]

called and left a message. Ms. S[redacted]’s call was returned promptly with-in the

hour and she did not answer her phone. A message was left for Ms. S[redacted] to

please return our call. We did not hear back from Ms. S[redacted] and were very

surprised to receive this Revdex.com. ===== complaint. After speaking with Ms.

S[redacted] today , 6/17/2015 , she agreed to send over the revisions for her rough

drafts and as assured that no additional fees would be charged regardless of

any and all changes. In addition, Ms. S[redacted] was offered a $200.00 refund

for the mistake made in regards to the contract we mistakenly sent her. Her

document fees were $890.00 and we sent a contract with 690.00. All that is left for Ms. S[redacted] to do is to revise her

documents so that we may ship them to her promptly via UPS. We look forward to

Ms. S[redacted] emailing her revisions and finalizing her documentation for her.

----- We spoke with Ms. S[redacted] on Thursday, June 25, 2015, and she is reviewing

her final draft documents. We truly wish Ms. S[redacted] the best of success. Sincerely,

ATC, LLC

Business

Response:

We contacted Ms. S[redacted] on 7/13/15 at 9:00am and she stated that she called us after-hours on 7/8/15, and that she din NOT leave a message. Ms. S[redacted] stated that she was going to court today (7/14/15), and that if needed any revisions to her documents, that she would contact us in the next week or so. As stated in our prior response, we are here to assist Ms. S[redacted], and we truly wish her the best of success. - - - Sincerely, ATC

Consumer

Response:

Review: 10673005

I am rejecting this response because: 1) I am not going to court, my son's father is 2) I never indicated that I left a message, only that I called. Ms B[redacted] repeatedly implied that I lied but failed to mention that ATC's "sophisticated phone system" only works if I leave a message. I was unaware that they do not have anyway of looking at a call log.

Review: On 02/11/2014 I paid this Company a payment of 98.00 for them to help my Daughter with her Child custody battle. We were informed to go online and fill out all the questions then we would be contacted by a Advocate to discuss her situation. We did as we were told and waited for the call. This never happened.I was going through my banking statement and seen what I thought was a unorthrized transaction from some company called About the Children. I was not aware that this was this company's name. I thought I was going to be billed from ATC and after I did discover who it was and that I made a Honest mistake I went to the Bank and e xsplained everything to them asking for them to please rerun this payment. They e xsplained to me that I would have to call the company and have them just rerun the payment. I called the billing department e xsplained everything what happened and asked for her to just rerun the payment she said No she wouldnt do that. And that it was a Black mark aginst the company.And she wouldnt even be willing to proceed to helping my Daughter or Refunding the money. They state they are "For the Children"But did not even Talk to us or have a Advocate return are calls. This was a Honest mistake on my part and had nothing to do with my daughter or my grandson.They are the ones who's in desperately need of there services. And they refused to help her and my grandson or Refund the money.They did NOTHING to earn the 98.00 AND WE WANT ARE MONEY BACK.Desired Settlement: This was a Honest mistake on my part and when I called to exsplain this the lady was just unwilling to work anything out with me at all. She was just so diswilling to help my daughter and grandson out when they needed them the most.I just want my full refund. They did nothing to earn that payment.Thank you for your time in reading this letter.

Business

Response:

This complaint should not be counted against ATC. IT SHOULD BE NOTED: This credit card holder

lost her dispute with her CC provider, because this

was NOT a fraudulent charge, and our member accepted our T & C, AND because

we have a signed acknowledge from

both parties giving us approval. ----------

Here is a summary of what occurred: Ms.

[redacted] contacted ATC on 2/11/14 requesting assistance with the typing of her court documents. Ms. [redacted], the members mother, paid

the enrollment fee of $98.00. ---- After being

explained our services and fees (including tahat any fee paid is

non-refundable), [redacted] (member) later logged on to our Member Website accepted

our Terms and Conditions (T & C) and proceeded to complete the website

activity. These T & C put in writing what our member was explained verbally…

On 3/18/2014 We RECEIVED a SIGNED AGREEMENT (via fax) from Ms. [redacted] agreeing to the terms of their 98.00 enrollment fee. ---- On 3/27/14

ATC surprisingly received a “chargeback” (request for a reversal of fees paid) from

the bank regarding the $98.00 Ms. [redacted] paid for Ms. [redacted]

Lawrence’s membership. This membership was immediately CANCELED

to stop any future monthly charges. ----- Ms. [redacted] was

unaware of the chargeback , and had called on 3/27/14 and left a message

for a member of our customer care asking for a

call back. Customer care returned Ms. [redacted]’s call on 3/27/14 and left

a voicemail saying for her to call when she was available. ----- On 3/28/14 our

members mother (Ms. [redacted])

called and asked our Customer Care Assistant to re-run her credit

card. Ms. [redacted] was told by Customer Care that since a

chargeback had been made by her the day before to her bank,

we could not do that, as the chargeback was an open and pending matter

with her bank. It

was explained to Ms. [redacted] that once a chargeback is made that the bank is

basically being told by their client , Ms. [redacted], that fraud has being committed by the business who is at the receiving end

of the chargeback, ATC. We did not hear back from Ms.

[redacted] Lawrence regarding her daughter [redacted]’s account. Nor did we hear

from Ms. [redacted] regarding her account. AT NO TIME was ATC told by Ms. [redacted] that the chargeback was a

mistake. Clearly, if that had been communicated, ATC would have

done whatever we could do to work out this matter with our member,

Ms. [redacted]. ----- On

5/15/2014 ATC received an unjustified

complaint from the Revdex.com in regards to Ms. [redacted]’s membership, WRITTEN by

Ms. [redacted]. ----- - - - - HOPEFUL RESOLUTION: Although

this complaint was unjustifiably made, as a courtesy, Ms. [redacted] may

contact us directly, and we are willing to continue to help her, and we will

apply her membership fee to any document fee she may incur. Ms. Lawrence's account has been notated, and we look forward to having her call us. ----- We truly wish [redacted] and [redacted] the best in

dealing with their family court issue. Sincerely, [redacted], ATC, LLC.

Review: About a year ago my husband and I had contacted this business for assistance with legal matters.I, being the credit card holder AGREED for a ONE time charge for this and that was IT.We have never received ANY paperwork or ANY help from these people. I have been charged for a year for this service and have received nothing. I never agreed to any charges past the one month one time charge. I have spoke with my bank and they can only help me within the last 60 days of crediting me back.BUT was told that because their billing me was so sporadic that they couldn't credit it back to me because they can only go back 60 days.I will be filing a judgement against them if they do not credit me back ALL my money and accrued interest as a result of these bogus charges. DO NOT USE THESE PEOPLE!Desired Settlement: I wish to be returned one year cost of service plus initial payment as these services were never rendered. Plus interest and penalties I have had to pay for being late with payments. This is a LINE OF CREDIT with Navy Federal Credit Union. I had only agreed to the one time fee because my line of credit was only 500.00 and I at that time was supporting three adults, paying all the bills and I would have NEVER agreed to anymore.

Business

Response:

During Mr. [redacted] enrollment, our services were explained, later, it was necessary that Mr. [redacted] read and accept our Terms and Conditions (which confirms in writing; our fees, monthly billing, refund policy…) BEFORE he was able to log onto/complete his required website activity… After contacts between both parties, our records indicate that Mr. [redacted] never called to cancelled his membership with us. -----Due to this, this membership remained active and was billed as funds were available…. ----- Even to attempt to collect a refund, Mr. [redacted] never called our Advocate Group… ----- ATC has collected a total of $222.95 which (on 12/6/13) was refunded to Mr. [redacted] in the form of a check (# 9174) and mailed to his 288 Hardy Lane address.. ----- We truly wish Mr. [redacted] and his family the best. Sincerely, R Trevino, ATC

Review: On September 18th, 2014, I called About the Children as they advertised online that they are a advocacy group that could help me with legal issues regarding visitation proceedings with my daughter. They told me that they would assign a representative to assist me through the legal process and filing paperwork, but told me that to move my case to the front of the line for expediting, I should pay all fees in full. I was extremely stressed and under pressure from not seeing my daughter for several weeks, so I agreed to pay the $690 fee and another $98 fee, thinking that they would be actually assisting me with advice on my case. Four days later, on September 22nd, my representative, [redacted], then sent me a document to sign and fax back before they would provide any services. This form explained that they are not a law firm and cannot provide any legal advice. It would also authorize them to charge $24.99 monthly service fees to my card that I had provided to initially pay the requested fees. When I read the form and saw that About the Children, LLC was not the advocacy group to assist me in my legal matter, I called [redacted] and let him know that I would like a refund. Although I had not received any documents or services, he said there were NO REFUNDS. I asked to speak to a manager and was transferred to Barbara, who also said there were no refunds. I have followed up several times and they said they cancelled my "membership" and that even though I received no services, their policy is that there are no refunds. On Friday, October 3rd, upon threat of going to the Revdex.com, they emailed some forms that I have not opened, as I already filed my visitation paperwork on my own during the 15 days I waited for them.Desired Settlement: I feel this company misrepresents themselves at the onset, and once they have your credit card on file they clarify their services. As soon as I realized that they could not provide the necessary legal services that I needed and thought I was buying, I cancelled and asked for a refund. I would like a refund of my $788.00 flat fees for documents charged to my card and for no further monthly fees to be charged.

Business

Response:

In this unfounded complaint, Mr. [redacted] indicates

that he was first informed (on 9/22/14), that “they

are not a law firm and cannot provide any legal advice”. This is completely

inaccurate - Mr. Gyxax was informed that we are not a law firm and cannot

provide legal advice verbally on 9/15/14, and in writing (by accepting our

Terms and Condition) on 9/17/14. ----- In addition, and unlike Mr. [redacted]’s description

of what occurred, Mr [redacted] decided he wanted to cancel and collect a refund a

week after the fact. ----- Here is an accurate description of what occurred,

and when; ----- Mr. [redacted] called ATC on 9/15/2014 requesting our

help with typing documents for his family court issue. Mr. [redacted] was SPECIFICALLY told that we are not

a law firm, and that we are a document preparation company and could assist him

in the typing of legal documents he was requesting. Mr. [redacted] then enrolled into our

program by paying the enrollment fee of $98.

On 9/17/2014 , Mr. [redacted] went to our website, and was given the

opportunity to “Agree or Disagree” with our Terms and Conditions… which reiterate to each member that we

are strictly a legal document preparation company; that ATC is not a law firm,

and that we do not do not offer legal advice. In addition, the T & Cs that he agreed to

SPECIFICALLY state that all fees are non-refundable. Mr. [redacted] agreed to our T & C and

proceeded to answer the online questionnaire that follows (all members can ONLY

access our Web Site by agreeing to our Terms and Conditions – which Mr. [redacted]

did). On 9/17/2014 AFTER completed the

required Web Site activity, Mr. [redacted] spoke with his family service representative

who told Mr. [redacted] we could prepare the documents he required. Mr. [redacted] was told that he could pay for his

documents in payments, for half the fee, or in full. Each member is told that in order for

documents to be shipped to the member , they need to be paid in full to

be sent UPS. The final documents that are sent UPS are the documents the

members will file with the court as was explained to him during that call. Mr. [redacted] chose to pay in full and his

document preparation began. Unlike that

described by Mr. [redacted], a WEEK AFTER we began the process of providing Mr.

[redacted] with his documents, Mr. [redacted] called and requested a refund for his

document fee. At this time Mr. [redacted] was

(again) reminded his Family Service Representative, that per our Terms and Conditions,

that once document fees are paid and the document process begun, the fees all are

non-refundable. AT THAT TIME, Mr. [redacted]

said he understood that the document fees were non-refundable and said he

would move forward. As we promised, on

10/3/2014 Mr. [redacted] was emailed his requested documents for his review or modification/approval. We did not heard anything back from Mr. [redacted],

and we received a complaint from the Revdex.com on 10/9/2014. ----- In short, Mr. [redacted]’s

complaint is invalid and untruthful, and no refund is in order. Had Mr [redacted] be forthright and informed us

that he had changed his mind and would like to have some type of refund… as a

courtesy, we may have considered that request.

---- We truly wish Mr. [redacted] the best of success. Sincerely, ATC, LLC

Business

Response:

Mr.

Gygax’s rebuttal does not provide any justification to modify our original

response… As you read his (rejection) response he states, “I don’t

recall” (agreeing to any Terms and conditions) – “I thought…” (that they would

assist me with legal advice) - and “even though no services were

rendered”. Then he goes on to describe a scenario that is completely

inaccurate in both timeframes and occurrences. ----- The fact is that services

were rendered, and he agreed to those services prior, and asked for a refund a

FULL WEEK later … In addition: --- FOR THE RECORD: After we verbally explained

our program to Mr. [redacted] as well as with all members… it was a REQUIREMENT that

our members read and accept our Terms and Conditions (which states in writing,

what they are told verbally – including our fees, refund policy, that we are

not a law firm, do not provide legal advice…) All members need to accept theses

Terms and Conditions (T&C) BEFORE any member is able to access the website

portion of our services (which is the 1st step after enrollment).----- ATC

cannot be taken advantage of because someone “doesn’t remember” or “thought”

something. As stated in our original response, we are very honest and clear in

what we can and cannot do for our members. It should be noted, that our

T&Cs are not some little box that you check that has “hidden” agreement

- - - Our T&C is a full page explanation/disclosure. Here is an

(unedited) paragraph that is actually in BOLD print that our members read and

have to accept before “entering” our website::: --THE FOLLOWING IS DIRECT

WORDING FROM THE T&C THAT Mr. [redacted] ACCEPTED: 3. Our Legal Document

Preparation Services – what we cannot do for you. It is very important

that you understand that ATC is an advocacy group and a registered and bonded

Legal Document Assistant, not a law firm. We are not lawyers and cannot

represent you in court. ATC cannot provide you with legal advice, or tell you

what your legal documents should or should not say. We cannot interpret your

legal position, opine on your rights, or recommend any particular course of

action. Notwithstanding the fact that no County Clerk has evaluated or approved

our knowledge or experience, or the quality of our services, we are proud to

have registered Legal Document Assistants on staff and a network of family law

attorneys nationwide that we consult with to ensure that you receive the best

document preparation service possible. ----- It should also be noted that what

Mr. [redacted] refers to T&C to sign was (only) a confirmation letter of our

services (he should send that to the Revdex.com should he argue differently). -----

Again, in reading Mr. [redacted]’s rebuttal, we find no justification to modify our

original response, and we truly wish him the best. Sincerely, ATC, LLC

Consumer

Response:

Review: 10257493

I am rejecting this response because: As stated before, I did not receive services from ATC at the time I requested a refund. Their representative was extremely misleading and made promises of assisting me with my legal matter and expediting my case if I paid in full immediately. I contacted them immediately after being asked to sign and fax back a document "before any documents could be prepared and sent" and that document was sent to me only after I had paid in full. Upon reading the terms and statement, I realized my mistake and asked for a full refund. They charged me $788 and I never received any services from this company.

Review: It is with a sad heart that myself and [redacted]r contact you. We have been paying money to this company and have not gotten one thing that we were promised. [redacted] has been working so hard and putting money away to pay these people and I paid 400.00 dollars with a promise of documents that we have never recieved so that [redacted] could get visitation with his daughter. He is paying child support and has been denied visitation from her mother. We were directed to this sight from a professional counselor that was trying to help us because we could not afford a regular attorney. [redacted] is crushed that this has become a huge ripoff with no papers in sight as his little girl continues to grow older by the second making this more and more difficult. There is something wrong with people that use the emotions of a father in need for financial gain with no intentions of helping. PLEASE direct us in what we need to do to help stop this fraudulent compnay from tearing out another young fathers heart. Sincerely [redacted]e and [redacted].Desired Settlement: Give us back our money.

Business

Response:

This complaint does not

accurately describe what has occurred… it’s unfair that our members spouse can

make such one-sided statements to what has taken place. --- Mr. [redacted]

contacted ATC on July 10th of 2013 requesting assistance with

preparing documents to establish joint legal and physical custody. After

he spoke to our senior advocate who informed him of our fees for document

preparation, he agreed to become a member and proceeded to complete the

web activity and accept the terms and conditions on 07/12/13. On 08/20/13

Mr. [redacted] made a payment of 350.00 towards his total document fee of

$690.00. On 08/23/13 Mr.[redacted] was told that we need to have the

mother’s address in order to continue with typing his court documents.

Mr. [redacted] said he understood we needed the mother’s address to

proceed. Mr. [redacted] paid the remaining balance on his account on

02/20/14 and was (again) informed that we would not be able to proceed until we

had the mother’s address. Mr. [redacted] understood we still need the

mother’s address. Mr. [redacted] was called FOURTEEN (14) times from

08/23/13 thru 03/04/14 regarding needing mom’s address to proceed with the

documentation. On 03/4/14, SIX (6) months after the initial request for the

mother’s address, Mr. [redacted] called back with the mother’s address. On

3/04/14 (Fri.) the information was relayed to our documents department and the

document preparation began the following Monday - 03/07/14. Mr. [redacted]

was told that (his) “rough draft” documents would take between 14-21 business

days to complete. On 03/28/14 we sent Mr. [redacted] his rough drafts via

email (this happened to be the same day [03/28/14] we received Mr. [redacted]’s

Revdex.com complaint). We clearly provided Mr. [redacted]’s requested documents

to him within the agreed upon time frame. The documents were ready

on the 16th day of the 14-21 business-day time frame. In

addition to sending an email along with the documents on 03/28/14, today,

04/01/14 our family service supervisor left a voicemail for Mr. [redacted] that

since his documents are in his possession, ATC would like to have him review

the documents for his approval or inform us of any needed modification(s). At

the end of business day of 04/03/14, we have not received a response

from Mr. [redacted]. As no refund is due to Mr. [redacted], he may

contact us so that we can move forward. We sincerely

look forward to assisting contacting us.