About The Children

Review: I was lured by these peoples false information. Was told if I went on web site and agreed to membership they would take out $98 out of credit card. I had not even got on web page and my phone alerted me that they pulled $98 out with out me agreeing. I tried calling the 2 representative back that called me and it went straight to voice mail! As far as Im concerned that is theft!Desired Settlement: I want a full refund in to my credit card asap. and I want to let them know they are very unethical and have no permission to take money from my visa card

Business

Response:

This consumer is satisfied, in that no funds were ever billed or removed to/from her credit/debit card account (so no refund was needed). ------ NOTE: This transaction was never processed/ billed – it was “voided” the same day of Ms. [redacted]’s informed us that she did not want to move forward with our assistance… ------ FOR THE RECORD: Ms. [redacted] enrolled into our program the last hour of our work day on 3/4/15. On the same day (3/4/15) Ms. [redacted] provided us her credit/debit account information, she received a “Welcome Call” at 4:46pm. That night at 9:31pm Ms. [redacted] filed a complaint with the Revdex.com. The next day (3/5/15) at 8:18am, we returned a call to Ms. [redacted] and (per her request) the transaction was “voided” which means that no funds were ever removed or charged to her account. We truly wish Ms. [redacted] the best of success. ------ Sincerely, ATC, LLC

Review: I am filing a complaint due to this company not providing the documents promised. I have followed up with them 4 times and tried calling today again and the phone number says all circuits are busy. The documents should have been completed 3 weeks ago. Last contact made with someone who works for this company promised Monday September 21st at the very latest. Well I still have not received anything from them and everything has been paid for.Desired Settlement: I am requesting a refund of my $690.00 dollars. That was the amount paid to have these documents drawn up.

Business

Response:

Ms. P[redacted] enrolled for our services on 6/5/15, and received our standard Welcome Call within an hour after enrolling. This call confirms the services we provide, and it includes a statement that all fees paid are non-refundable. On 6/15/15 Ms. P[redacted] Spoke with a Customer Service Rep. and was qualified for our Financial Hardship Program, which lowered the cost of our services from $990 to $690. This amount was billed to her debit/credit card on 7/23/15. ===== Prior to logging on to our website, it was necessary for Ms. P[redacted] to accept our Terms and Conditions, which explain in detail what Ms. P[redacted] was informed verbally (including that all fees are non-refundable, and that we will correct any typos, and/or required changes to her documents at no additional cost to a member.) On 8/6/15 Ms. P[redacted] contacted us and ask that we resend questions that she had previously answered (these answers she needed to provide are/were required in order for us to have her court documents typed.) ===== We received Ms. P[redacted]’s renewed answers on 8/10/15. ===== On 8/17/15, we informed Ms. P[redacted] that we still needed a copy of her previous Court Order for reference… Ms. P[redacted] provided us this missing information on 9/9/15. ===== On 9/17/15 we received Ms. P[redacted]’s signed contract which further included that all fees are non-refundable. ===== We emailed the (Rough Draft) of Ms. P[redacted]’s documents to her on 10/2/15 for her approval, or to have her inform us of any changes to documents that were required. On 10/5/15 member sent an email that she had requested a refund (we never received a refund request prior to her Revdex.com complaint.) ===== It should be noted that although in Ms. P[redacted]’s complaint, she states that she tried to contact us a few times, our records do not show this. We help a lot of people, and have never heard anyone inform us that “all circuits are busy”, perhaps this was due to her living in Hawaii(?). In any event, communication is always a 2- way effort… as it is, with all members of our organization, both phone and email contact continues to work well… While we always attempt to get our 1st draft of documents to members within 7-14 business days after receipt of last bit of required information submitted by a member, sometimes oversights or delays occur. In this situation, it did take us 18 business days to provide Ms. P[redacted] with her initial documents, and we apologize for the delay of a few extra days. Due to the work involved, and her signed contract, Ms. P[redacted] is not eligible for a refund. Ms. P[redacted] may contact us of any changes she needs done to the documents, or she may give her final approval. Our goal is to complete this process, so that we may send Ms. P[redacted] her finish documents. In addition, we will UPS “overnight” her finished documents at no additional cost, or Ms. P[redacted] may contact us for a courtesy refund in the amount of $100. ===== We truly wish her the best of success. Sincerely, ATC

Consumer

Response:

Review: 10829105

I am rejecting this response because: I had waited 3 weeks for the rough draft and called to check status 4 times. On the fourth call I was told I would receive it by Monday which was 3 business days later and still did not receive the documents. I then filed the complaint. Four days after the complaint was filed then they sent the rough draft to me. I did not open the rough draft of the documents I just sent the email back. They have a 100% satisfaction guarantee on their website, stating that the $100 deposit is non refundable, which is fine, but I am demanding that my $ 690.00 be refunded back to me for services not rendered. How ridiculous that they are saying that they will only refund me the deposit of $100 and keep the $690.00. Unacceptable, court documents are very time sensitive, this company should be aware of that. 3 weeks for the rough draft is way too long. I could have done them on my own in that amount of time.

Regards,

[redacted]

Business

Response:

Review: I have custody of my child and was told I needed to get it on paper in case the father took him out of town against my will. I contacted ATC and was totally confused but I thought I understood that I would only be charged $98.00 and they would prepare the forms for me. And if it took longer than a month I would be charged an additional $25.00. That was on March 17th. I received an email and clicked on all the pages and never saw anything that was for my situation. It was all about the father or grandparents and stuff. I have not received any documents filled out from ATC or anything. I requested a refund because they were not helping me. Also they sent me an additional fee charge of $590.00. I talked to these people on the phone but I don't understand really what they were telling me I just agreed because I thought they were helping me. I feel they mislead me in telephone conversations and online emails. I have my mother helping me now.Desired Settlement: I would like my $98.00 back as I have not been helped. I need this money so my mother can help me get the forms that I need and get my case in to the Child Services in St. Louis missouri. I cannot afford to loose $98.00 my bank account as of today is negative balance.

Business

Response:

As owner

of ATC, I find it offensive that Ms [redacted] would make this unmerited complaint

with the Revdex.com. Ms [redacted]’s words “I was totally confused but I thought i

understood…” and that “they misled me” are not sufficient to merit her

obtaining a refund. If we had misled her, that would be a totally different story

– she would obtain a refund!). ------ The fact is that after her enrolling with

our services, she received a SAMEDAY Courtesy Call confirming our services and

fees. She later logged on to our Member-only website and electronically

accepting our “Terms and Conditions”… She was not confused when she called us

the NEXT DAY and we (due to her financial situation) qualified her for our financial

hardship fee of $590. ------ Before I provide the facts of what occurred, I

would like to confirm this: I PROMISE THE FOLLOWING::: --- As our record

confirms, I have been affiliated with the Santa Barbara Revdex.com for nearly 13 years

(since 2001) - ATC has helped thousands of parents. Oftentimes people will do

anything - lie, (even lose their memory), in an attempt get collect a refund –

this is just a reality of human behavior. I promise that any member who has a

merited issue with ATC, if we are in error, will receive a partial or FULL

REFUND – period. ----- With that said, here is the truth of what occurred with Ms

[redacted]::: ----- Ms [redacted] enrolled for our services on 3/17/15 and received a

courtesy (welcome) call within an hour. This 2nd call to member is to specifically

confirm our services, fees, and refund policy and Ms [redacted] was instructed to

log-on to our Website, read and accept our Terms & Conditions (T&C,),

complete her website activity, and then call her Family Service Rep… ---- That

same day, Ms [redacted] logged on to our member site and electronically accepted

our Terms and Conditions and completed her online activity. It is a requirement that everyone that

enrolls with our service must read and accept these T&C (which clearly

states in writing, what they were told verbally – including our fees, refund

policy, and that we only prepare court documents…) BEFORE they can proceed to

use our services. ----- FOR THE RECORD, here is an unaltered section of the

T&C that Ms [redacted] read and accepted::: (section B) Legal Document Preparation Service Fees – If you want ATC, LLC to assist you with the

preparation of your legal documents, you will be charged a maximum fee of $990.00.

This amount may be lowered depending on your financial situation (discuss with

your Customer Service Representative). This is a one-time only charge.

Financing may be available according to a plan approved by ATC, LLC. Please ask

your Customer Service Representative for information regarding what options may

be available to you. Your fees for Legal Document Preparation do not include

any court filing fees or the costs of any legal process or other document

filing service…. - - - - - The following day, 3/18/15 at 11:56am Ms [redacted] spoke

with a Family Service Rep and due to her lack of finances, WAS QUALIFIED for a

Financial Hardship fee of $590 – a $400 discount!. THIRTEEN DAYS LATER, on

3/31/15, Ms [redacted] sent an email requesting a refund. We attempted to call Ms

[redacted], but her line picked up, but disconnected without allowing us to leave

a voice message (we sent an email informing her of this malfunction, and that

no refund was in order… in that same email, we asked Ms [redacted] to call us if

she had any questions). Additionally, we emailed Ms [redacted] a copy of the

T&C she had accepted. Ms [redacted] never called us back, but instead filed a

complaint with the Revdex.com. For the above reasons, no refund is due to Ms [redacted].

We truly wish her the best of success. Sincerely, [redacted] ATC, LLC

Review: tTHE WEBSITE POORLY PORTRAYS THE CUSTOMER SVC. THEY WERE AWEFUL. EVERYTIME I CALLED IN I GOT VOICEMAIL & THEY STATE A CALL BACK WLD HAPPEN IN 24 HOURS. IN MY CASE HALF THE TIME I HAD TO CALL SEVERAL TIMES BEFORE I WLD GET A RESPONSE, EACH TIME SPEAKING TO SOMEONE NEW. HAVING TOO MANY HANDS IN THE SAME COOKIE JAT IS NOT GOOD BUSINESS BECAUSE THINGS GET MIXED UP. I NEVER KNEW WHO MY REPRESENTATIVE WAS BECAUSE OF THIS. I SUBMITTED QUESTIONAIRE ONLINE AND STILL GOT CALLED TO ANSWER SAME QUESTIONS ALL OVER AGAIN. WHATS THE POINT OF THE QUESTIONAIRE? OR I'D GET A CALL ASKING A QUESTION, ID CALL BAK GET VOICEMAIL, LV MY ANSWER AND THEN GET A CALLBACK FROM SOMEONE DIFF AGAIN ASKING THE SAME QUESTION I ALREADY ANSWERED. MOST REPS WERE ALSO VERY RUDE AND MADE THE EXPERIENCE VERY HARD TO DEAL WITH AN ALREADY STRESSFUL SITUATION. I WAS TRYING TO BE CLEAR WITH MY CHANGES CONSIDERING IT HAD TAKEN 2-3 ATTEMPTS PRIOR AND APPARENTLY THEY DIDNT UNDERSTAND BECAUSE THEY KEPT MAKING CHANGES I DIDN'T ASK FOR SO I MARKED MY CHANGES AND ONE REP IN PARTICULAR (D[redacted]) CAME BACK WITH "Just state what paragraph needs to be changed and state change this xxxxx to that zzzzzz. Leave out all the rest - just change what to what." tHIS WAS VERY SARCASTIC TO ME SO I LET HER KNOW THEN SHE STATED "No, there was nothing sarcastic about it. " THAT IS NOT PROFESSIONAL AT ALL! AFTER I GOT THE FINAL PAPERS I WAS THEN TOLD BY 2 DIFF ATTORNEYS THAT THE PAPERS WERE USELESS DUE TO MY SONS AGE AND I WOULD GET ATE UP IN THE COURT ROOM. SO ALL THE MONEY I SPENT HAS BEEN WASTED!! I AM LIVID!!! I IMMEDIATELY CANCELLED MY MEMBERSHIP.Desired Settlement: I WANT EVERY DIME I PAID BACK CUZ I CANNOT USE WHAT THEY HAVE PROVIDED TO ME & CUZ THE EXPERIENCE WAS HORRIBLE ALL AROUND. IF MY EXPE. WAS HORRIBLE AND I WAS STILL ABLE TO USE PAPERS THEN I'D BE OKAY BUT THEYRE USELESS & WAS TOLD THESE PEOPLE WERE JUST OUT FOR MONEY NOT CARING WHAT YOU LOOK LIKE IN THE COURT ROOM. I SPOKE TO DEANNA, DAWN, ERIC, NORMA, DANIELLE, AND LEE JUST TO NAME A FEW. MY MEMBERSHIP NBR WAS 19843656. I NEED THIS $ BACK SO THAT I CAN OBTAIN AN ATTNY THAT CAN ACTUALLY HELP.

Business

Response:

Our records indicate

that Ms. C[redacted] contacted ATC on 2/18/14 requesting assistance with typing court

documents for her. After Ms. C[redacted] spoke

to our representative who informed her of our fees for document preparation she

agreed to become a member and proceeded to complete the website activity and (on

2/19/14) accepted our Terms and Conditions which include our no refund policy,

free revisions… On 2/20/14 Ms. C[redacted] informed

us that she was ready to make a payment in full so that we could type up her

court documents. ATC emailed Ms. C[redacted]

her documents for review/approval on 3/12/14.

Ms. C[redacted] requested revisions (which were made) and on 3/17/14 Ms. C[redacted]

gave final approval of her documents. The final documents were sent U.P.S. on

3/17/14 for Ms. C[redacted] to file with the court. Ms. C[redacted] called and spoke

with customer service on 3/31/14 to cancel her monthly membership fee as her

document process was complete. On 04/17/14 Ms. C[redacted] filed a Revdex.com complaint. -

- - Although (in her complaint) Ms C[redacted] indicates that an attorney’s

opinion was that (due to her sons age) it would not go favorable for her in

court, Ms C[redacted] (previously) made it known to us that she was fully aware of

such a possibility – and even stated such us in an (documented) email sent from

her - the following is taken directly from an email that Ms C[redacted] sent us;

“CONSIDERING MY SON IS 14 IF THE JUDGE DECIDES TO ASK DALTON WHERE HE

WANTS TO LIVE AND DALTON SAYS WITH HIS DAD AND THE JUDGE AGREES I STILL WANT MY

RIGHTS AND VISITATION WITHOUT BEING BLOCKED AND OR HARASSED BY E[redacted] AND

CARTHERINE, I WANT IT KNOWN THAT DECISION MAKING IS BETWEEN ME AND ERIC NOT ME

AND CATHERINE.” --- The fact that

Ms. C[redacted] did not take the next step to file the documents, and any decision

made by a judge or court official, is out of ATC’s control… In addition, to Ms

C[redacted] approval of her final documents, we happily made revisions to these

documents per Ms. C[redacted]’ request, prior to shipment. The reality is that we provided Ms. C[redacted]

exactly what she asked for in a timely manner, and no refund is in order. However, due to the fact that we want to help

people, Ms. C[redacted] she may contact us for a courtesy refund of $100. Her account has been noted as such, and we

truly wish Ms. C[redacted] the best. Sincerely, R. Trevino, ATC, LLC.

Review: On their web sight and on the phone they said they could help me with my child custody issues, when I paid them they gave me a adviser to talk to and he told me they "could NOT help me" with my secondary issue. I feel I have been sold a bill of goods and then given a completely opposite item! I feel this scam they are running fits in with Bait & Switch laws of selling services or goods!! When I told them I feel I was scammed I was talked to as if I was a little child and then was told they never said they could help me with my secondary issue - WOW how is this company not been sued and put out of business - oh that's right they prey on the poor and less fortunate who turn to them as a last hope and prayer and they cheat and lie to them to take their money!!!!!Desired Settlement: all my funds returned 98.00 - plus compensation for the time I lost 250.00

Review: I was trying to get help with getting visitation rights for my daughter. This company said that they would help me with the paperwork and assist with the process. They took my money and have not helped at all. It's hard to get ahold of anyone to ask questions and will not return my call. The new one time they called and left me a number, the number was not right. I asked for a refund since they were not doing what they said they would, they told me that it was non refundable and then told me that I needed to go online and read and accept the terms and conditions. I was not told that it was not refundable and I don't understand why they did not have me accept terms and conditions before hand.Desired Settlement: The $98 that I already paid aboutthechildren.org

Business

Response:

On

2/3/15, and (as he was promised) Mr. [redacted] received a (same day) courtesy “Welcome

Call” within an hour after he enrolled for our services. Mr. [redacted] did not

answer his phone and we left a voicemail confirming that his enrollment was successful,

and that we delivered his 2 emails as we promised. ------ Mr. [redacted] clearly

knew that these emails were going to be delivered to him and that it was his

responsibility to compete his website activity and his responsibility to call

us when he completed this activity… ------ on 2/9/15, Mr. [redacted] called his

original enrolling agent and stated that no one had called him (we had, he just

did not answer his phone). His original Enrolling Agent informed him that no

refund was available and was encouraged to complete his website activity, per their

original conversation/agreement… and a message was submitted to our Customer

Service Department and we immediately called him back. Again, Mr. [redacted] did not answer his

phone, and we left him a voice message to call us back… ------ Mr. [redacted]

then called us on 2/23/15 and requested to cancel his membership with us, and did

not request or discuss a refund. Since

20 days had passed, we simply canceled Mr. [redacted] account and his

conversation with us ended. ------ Within an hour, Mr. [redacted] filed a complaint

with the Revdex.com. Since the last conversation and Mr. [redacted]’s complaint occurred

within an hour of each other, a call was made to Mr. [redacted] to resolve any

concerns he had. - Mr. [redacted] did not answer his phone and we (again) had to

leave him a voice message. IN ADDITION, an owner of our business immediately

contacted the Revdex.com and informed them that Mr. [redacted] did not request a refund

and he made a complaint to the Revdex.com within the hour. ------ It should be noted

that the Terms and Conditions that Mr. [redacted] refers to confirms that he had

ALREADY paid the $98 enrollment fee (it doesn’t ask for permission, as he had already

given us permission) – the main reason for the T&Cs is to confirm that we

are not a law firm, document what our services are, RE-affirm the maximum fee Mr.

[redacted] would pay to have his court documents typed… ------ We have issued Mr.

[redacted] a full refund. ------ We felt it necessary to document the above

because, as we immediately informed the Revdex.com when we received Mr. [redacted]’s

same-day complaint – we feel that this is an unmerited complaint, and should

not be held against us. ------ We wish Mr. [redacted] the best of success.

Sincerely, [redacted], ATC, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10461790, and find that this resolution is satisfactory to me.

Regards,

I would also like to point out that I only received one phone call from them to ask about this problem. Then after I made complaint with the Revdex.com I did receive a call about refund from a gentleman named[redacted] to give me a link to take complaint back from Revdex.com n give me a refund. When I tried to call this man he never responded back to me. I then tried to call him the very next day to which I left him message n never heard from him. He then left a message saying that the reason I didn't receive calls was because someone called me once and when I tried to call the number that was left on my voicemail it was a bad number.

Review: I contacted about the children by submitting the form online. A representative called me within the hour. I was told they are a company that gets a lawyer to represent you in court as well as file all legal documents. I filled out all the info online to sign up. I was emailed the documents to sign and make it "official". I was to print, sign, and return within 24 hours. I printed them and read over, never signed anything because the documents stated that they do not represent you in court. They are company that prepares legal documents so you can represent yourself in court. They LIE!!! They charged my credit card over $800 and did absolutely nothing for me. I've tried contacting them on several occasions and nothing has come of it. WORST COMPANY EVER.Desired Settlement: I want a refund today.

Business

Response:

Ms. [redacted] contacted ATC on February 20th 2014,

requesting assistance with typing her court documents… Our original

conversation with any person seeking help is to inform them of our service (of

typing court documents for our members) – why would we mislead her in regards

to what we do? It should be noted that it was necessary for Ms. [redacted] to

read our Terms and Conditions (T & C) before she was able to proceed with

her website activity… In addition to being originally informed that we do not

send an attorney to court (that we only type court documents for members we

help) these T & C clearly reiterate that we don’t send an attorney to

court… Ms. [redacted] accepted our T & C and proceeded to complete the

website activity (also on 2/20/14).

On February 21, 2014 (Friday) Ms. [redacted] contacted us and

informed us that she was ready to make a payment in full so that we could

prepare her documents. Then on February 24th 2014 (Monday) we

contacted Ms. [redacted] and asked her to fax some information to us so that we

could move forward with typing her documents. During this phone call Ms.

[redacted] became agitated and stated that she was unhappy because she felt that

court documents without any attorney present was “ridiculous”. Ms. [redacted]

stated she was going to charge back her credit card with her bank then

she proceeded to hang up on the customer service representative she was

speaking with. At

this time, the family service supervisor called Ms. [redacted] back and the call

went to Ms. [redacted] ‘s voice mail. A message was left to have

Ms.[redacted] call back to discuss the issue. An email was also sent at this

time stating what the phone message said - to “please call us back” so that we

can resolve this matter. Ms. [redacted] did not call or email a response back

to ATC. On March 5th 2014 , ATC received a chargeback from the

bank for the enrollment fee of 98.00. On April 3rd 2014, Ms.

[redacted] called ATC and asked for a refund for the document fee totaling $690.00.

Ms. [redacted] was informed that she had called the enrollment phone number

and was told the family service supervisor would promptly return her phone call

regarding her request for a refund. Within minutes Ms. [redacted] was called

and the call went to voice mail. A message was left and an email was sent

stating that ATC would like to speak with her to resolve this issue.

Again Ms. [redacted] did not return ATC’s phone call or email request to

discuss the issue. On

April 4th 2014, ATC received a complaint from the Revdex.com. In

reference to Ms. [redacted]’s Revdex.com complaint - at no time was Ms. [redacted] told an

attorney would appear on her behalf. Again, on Ms. [redacted]’s initial call

to ATC for assistance Ms. [redacted] was told that we are a document preparation

company. When Ms. [redacted] agreed to have ATC type her court documents, our

fees were reiterated and she was once again told that an attorney would not be

provided for her. Consumers need to understand that although

we always intend to satisfy any consumer - the Revdex.com does not dictate, nor are we

compelled to offer a refund due a complaint that includes unfair and false

statements and accusations. We have left a phone and email message for

Ms. [redacted] and both parties are experiencing some “phone tag”… As in all situations - we look forward to the

opportunity to speak with Ms. [redacted] to come

to a mutually fair resolution resolve her complaint. We truly wish Ms.

[redacted] the best. Sincerely, R. [redacted],

ATC, LLC.

Review: I contacted about the children to represent me dealing with the issues about my daughter. while trying to get this handled I have experienced horrible customer service dealing with agents billing contract issues I had told them I did not want to them to represent me anymore I have not got my final drive and they refuse to give me a refund. during that time I have contacted several people within the company and they hang up the phone on me that you got direct me to somebody I can talk to about the situation they refuse to talk to me about the situation I just want my money back of the issues that I had dinner with my daughter is already in the process of being taken care of so I just wanted I just want to separate to get my money back like I said I have not received any final documents or anything else from this company they just decided to take my money and say hey we don't care after you paid in full. so can you please help me get my money back I live in Atlanta and the business is located in California and it's unfair to me and I also had good reviews after I start dealing with them and seeing that they had several complaints with the Revdex.com. I don't think it's fair for this business to pray on the weak why you're dealing with sensitive situations dealing with family and children please help thank you.Desired Settlement: I would like my money back nothing that was nothing that I paid them for they did it was a horrible experience I did not use the documents to file to the courts for my situation with my daughter. about the children will not work with me at all the try to resolve this situation they are very unprofessional by hanging up the phone and block and then ignoring is very unfair when I live in Atlanta I would just like my money back so I can continue doing what I have to do for my daughter please help

Business

Response:

First, it should be noted that we rarely make this statement about anyone: Mr. B[redacted] is lying, period. As you read his “complaint”, the first part states that he did not receive his documents, then, that his daughter was in the process of taking care of her situation, then, that he did not file his documents (indicating what he informed us of – that he DID receive his documents.) ===== In regard to his statement, “I just want my money back, I have not received any final documents.” ==== It should be noted that our (time-stamped) records document that Mr. B[redacted] called our office on 8/17/15 and stated to us that “ I PRINTED THE DOCUMENTS YOU SENT to me and “they were rejected by the court.” This naturally, is in complete contrast to what he states in his documented complaint to the Revdex.com. For this reason, we cannot (nor should anyone else) believe anything Mr. B[redacted] has listed in his complaint. ====== FOR THE RECORD: it should be noted that when (on 8/17/15) Mr. B[redacted] called requesting a refund, we explained that we needed a letter or confirmation that the documents that we provided, were indeed rejected by the courts, and that he needed to give us an opportunity to correct, or amend our documents as/if required. Our Terms and Conditions, which he (accepted) before entering our website, state that a member must allow us to (at no additional charge) correct, or make any necessary modifications to any documents provided by us. ==== It should be noted, that when we brought the above mentioned to Mr. B[redacted]s attention, he became unreasonable and irate, and we did have to end a particular phone call. ===== After reviewing the specifics of what actually transpired, we have decided that no refund will be provided to Mr. B[redacted]. However, as a courtesy, we are willing to make any corrections to the documents that Mr. B[redacted] was provided. His account has been noted accordingly. We truly wish him the best of success, Sincerely, ATC

Review: My contract with About The Children stated that I could stop my "services" at any time. I called and left a message in mid-October that I wanted to end my contract and that I did not want to have my account debited for the October payment which hits between the 21st and 24th. The ACH went through and we were charged. I called to have the charge removed and Heather was insistent that there was a week delay before our account would receive the credit. We went back and forth with her getting more abusive. In the end she agreed to do the credit which showed up 3 days later.Today 11/24/13 my husband checked our bank account and there was a debit for About The Children. It is Sunday. I tried to call but their mailbox is full and noone was answering the phone. I sent a generic interest email which is the only method made available for contacting them. I will be sending a letter tomorrow with specific directions to cancel my account, stop the ACH and immediately credit my bank account. I can't speak to their services but their billing, contact options and customer service are horrific.Desired Settlement: Immediate credit of $24.99Immediate cancellation of ACH activitiesImmediate notice in writing that contract has been cancelled and the ACH has been stopped.

Business

Response:

Our records show that Ms. [redacted] called on 10/18/13 (10:36am) and left a voice mail to call her ---- at 10:47am we returned her call and left a voicemail for her to call us back ---- at 11:04am member called us back and her Service Rep was on the line, so we called her back and were unable to reach her, and left a message for her to call us back… ---- As shown – “phone tag” took place between Ms. [redacted] and ATC ---- ---- Our next contact was when Ms. [redacted] called us on 10/28 to request a refund for a billing which occurred on 10/24/14 ---- ---- As Ms. [redacted] states, we had an agreement for a monthly billing which occurred on Thursday, 10/24/13… Member called us 4 days (10/28/13) after her account (as agreed) was billed and we issued an immediate refund as a courtesy. --- Obviously, our full intent was to cancel Ms. [redacted]’s account (which is why we agreed, as a courtesy to refund her account 4 days after our agreed billing date) ---- During the call, and due to human error, we accidently neglected to “cancel” Ms. [redacted]’s monthly billing. ---- We received her email informing us of a SUNDAY billing and we immediately issued Ms. [redacted] a refund on Monday, 11/26/13. ---- As seen by the above, we attempted contact promptly and refunded promptly as well ---- We certainly wish Ms. [redacted] the best of success in dealing with her family situation, ---- Sincerely, [redacted], ATC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9815728, and find that this resolution is satisfactory to me.

Regards,

Review: I opend two cases with them in dec 2014 paid extra money for my cases to be priority they charged my debit card over $1000.00 they told me I had to fax a paper before my case could be handled so I faxed it right away they said they did recieve it even thou I got the confermation they did I sent it 2 more time same response they didnt recieve it and there were weeks inbetween them contacting me I recived no services but they will not give me a refund and they said they havent recived any of my voice mails even thou I have left messages daily also when I went to the bank to get all the info I found out that they took money out of my account from a different name (mid contact ma residents)Desired Settlement: Refund

Business

Response:

No refund is in order as members need to cooperate with us,

this system is a 2-way agreement. In speaking with Mr. [redacted]’s bank they stated

that they did not approve a “charging back” (reversing) his charges, due to the

fact that Mr. [redacted] contradicted himself when speaking with them…===== Here is

a summary of what has transpired thus far: ===== Mr. [redacted] contacted ATC on

11/7/2014, where he discussed having documentation prepared for two sets of

children. After paying his one- time enrollment fee of $98.00, Mr. [redacted]

said he’d like to proceed with both sets of documents. Since 2 different mothers

were involved, 2 separate sets of documents were required. Mr. [redacted] was

told that the first set of documents would cost $590.00, and the fee for the second

set was $300.00. As a courtesy - and were reduced because his case required

separate documentation. ----- Together with his enrollment fee of $98.00 and

his combined document fees of $890.00, the total fee is to be $988.00, not the

$1,571 Mr. [redacted] referenced in his complaint. Mr. [redacted] has paid for his first

set of documents. Mr. [redacted]’s first set of documents were sent to his Email for

his review on 2/18/15. ----- Mr. [redacted] paid half of his 2nd set of

documents totaling $300 = with a remaining balance due of $150.00. ----- Mr.

[redacted] took TWO WEEKS to provide ATC with the names, addresses and his current court

orders related to his family court case. THESE DOCUMENTS were needed in order

to prepare (type) his first set of documents. There is never an offer of “rushing”

documentation without all the information needed to complete the

documentation. Rushing documents can only be done when all necessary

information has been provided by the member which was explained to Mr. [redacted].

----- Mr. [redacted]’s 2nd set of documents have been on hold since

12/18/14 pending him supplying ATC with the temporary orders from

child protective services that Mr. [redacted] HAS BEEN REPEATEDLY asked to supply us

with. WE STILL HAVE NOT RECEIVED THESE REQUIRED DOUCMENTS FROM MR. [redacted]!

------ We are currently 12 weeks out from our first request for the

temporary order from child protective services needed to prepare the second set

of documents. Mr. [redacted] states that he has repeatedly faxed us those

documents. We have not received them and wish to note that we had no

problem receiving all the necessary paperwork required to complete the first

set of Mr. [redacted]’s documents that he was previously emailed. Mr. [redacted]

was told all necessary documentation needed to prepare his documents would need

to be provided via fax or email in order to complete his requests. ----- ATC

would love to settle Mr. [redacted]’s complaint and ask that he review the

documents for the completed first set of documents sent to him via email on

2/18/15, and revise or approve of them so that we may ship those documents to

him via UPS. ====== Mr. [redacted]’s 2nd set of documents have been on

hold since 12/18/14 pending him supplying ATC with the temporary orders

from child protective services that Mr. [redacted] has been repeatedly asked for to

complete them. Upon receipt of those documents, ATC would be happy to complete

the second set of documentation. Multiple phone calls, messages, and

emails have been sent to Mr. [redacted] and we still do not have the necessary

document to complete this paperwork. IT SHOULD BE NOTED: If a member was having

difficulty having ATC receive any fax(es), 1) the problem is not necessarily on

our end, as we receive faxes 24 hours a day ----- 2) a different fax can be

utilized 3) documents can be scanned and emailed to us. -----In addition, Mr.

[redacted] has falsely included in his complaint that we withdrew funds from his

account under the name “Mid MA Residents” - we have confirmed with his bank

that he is in error. Mr. [redacted] has and is being asked to contact us so that we

can finish the document preparation process. In our last correspondence with

Mr. [redacted], he was also informed that we are willing to offer him an additional

discount to the deep discount he has already been provided. We look forward to

speaking with Mr. [redacted] and addressing this issue to both parties satisfaction.

Sincerely, ATC, LLC.

Business

Response:

Our original included the

following statement:::: ====== “Mr. [redacted]… “he was also informed that we are

willing to offer him an additional discount to the deep discount he has already

been provided. We look forward to speaking with Mr. [redacted] and addressing this

issue to both parties satisfaction. Sincerely, ATC, LLC. ===== Since that time,

we returned a call Mr. [redacted] made to us on 3/9/15 (at 9:35am PST). We look forward to hearing from him. ======

HERE IS OUR ORIGINAL RESPONSE TO MR. [redacted]’S COMPLAINT: ================ No refund is in order as members need to

cooperate with us, this system is a 2-way agreement. In speaking with Mr.

[redacted]’s bank they stated that they did not approve a “charging back”

(reversing) his charges, due to the fact that Mr. [redacted] contradicted himself

when speaking with them…===== Here is a summary of what has transpired thus

far: ===== Mr. [redacted] contacted ATC on 11/7/2014, where he discussed having

documentation prepared for two sets of children. After paying his one-

time enrollment fee of $98.00, Mr. [redacted] said he’d like to proceed with both

sets of documents. Since 2 different mothers were involved, 2 separate sets of

documents were required. Mr. [redacted] was told that the first set of

documents would cost $590.00, and the fee for the second set was $300.00. As a

courtesy - and were reduced because his case required separate documentation.

----- Together with his enrollment fee of $98.00 and his combined document fees

of $890.00, the total fee is to be $988.00, not the $1,571 Mr. [redacted] referenced

in his complaint. Mr. [redacted] has paid for his first set of documents. Mr.

[redacted]’s first set of documents were sent to his Email for his review on

2/18/15. ----- Mr. [redacted] paid half of his 2nd set of documents

totaling $300 = with a remaining balance due of $150.00. ----- Mr. [redacted] took

TWO WEEKS to provide ATC with the names, addresses and his current court orders

related to his family court case. THESE DOCUMENTS were needed in order to

prepare (type) his first set of documents. There is never an offer of “rushing”

documentation without all the information needed to complete the

documentation. Rushing documents can only be done when all necessary

information has been provided by the member which was explained to Mr. [redacted].

----- Mr. [redacted]’s 2nd set of documents have been on hold since

12/18/14 pending him supplying ATC with the temporary orders from child

protective services that Mr. [redacted] HAS BEEN REPEATEDLY asked to supply us with.

WE STILL HAVE NOT RECEIVED THESE REQUIRED DOUCMENTS FROM MR. [redacted]! ------ We

are currently 12 weeks out from our first request for the temporary order

from child protective services needed to prepare the second set of

documents. Mr. [redacted] states that he has repeatedly faxed us those

documents. We have not received them and wish to note that we had no

problem receiving all the necessary paperwork required to complete the first

set of Mr. [redacted]’s documents that he was previously emailed. Mr. [redacted]

was informed that all necessary documentation needed to prepare his documents,

needed to provided to us, via fax or email in order to complete his

requests. ----- ATC would love to settle Mr. [redacted]’s complaint and

ask that he review the documents for the completed first set of documents sent

to him via email on 2/18/15, and revise or approve of them so that we may ship

those documents to him via UPS. ====== Mr. [redacted]’s 2nd set of

documents have been on hold since 12/18/14 pending him supplying ATC with the

temporary orders from child protective services that Mr. [redacted] has been

repeatedly asked for to complete them. Upon receipt of those documents, ATC

would be happy to complete the second set of documentation. Multiple

phone calls, messages, and emails have been sent to Mr. [redacted] and we still do

not have the necessary document to complete this paperwork. IT SHOULD BE NOTED:

If a member was having difficulty having ATC receive any fax(es), 1) the

problem is not necessarily on our end, as we receive faxes 24 hours a day -----

2) a different fax can be utilized 3) documents can be scanned and emailed to

us. -----In addition, Mr. [redacted] has falsely included in his complaint that we

withdrew funds from his account under the name “Mid MA Residents” - we have

confirmed with his bank that he is in error. Mr. [redacted] has and is being asked

to contact us so that we can finish the document preparation process. In our

last correspondence with Mr. [redacted], he was also informed that we are willing to

offer him an additional discount to the deep discount he has already been

provided. We look forward to speaking with Mr. [redacted] and addressing this issue

to both parties satisfaction. Sincerely, ATC, LLC.

Consumer

Response:

Review: 10454970

I am rejecting this response because:

My 1st case is already done and over and they did nothing to help in the matter even though they collected all the money that they asked for everyone else that I fax something to the get it for some reason these people are saying they didn't get any of the same three faxes that I sent and have proof saying it was received would you like copies of them? I have tried many times to contact them I always get the I will have some one call you back if any when someone does answer I feel like this is a scam and they swindled my money I just want a refund this is not just twenty dollars this is hundreds of dollars that they took from me

Regards,

Review: I filled out a form for a free consultation with this company and was later contacted by one of their representatives. As I was on the phone with them they asked for my address and then quickly started asking for my credit card informantion. I began to give it to them and when they asked for the 3 digit code on the back of the card we were disconnected. I never recontacted them nor did I authorize them to process any payment for services. A day or two later the amount of $98.00 was deducted from my account by this company. I have not used any of their services nor do I intend to. I have tried to contact them on numerous occasions at different times during the day and continue to get the same automated message that they are currently helping other customers and will contact me if I leave my name and number. I did so and have yet to receive a call from them. I have been charged for services I never agreed to use and have not used.Desired Settlement: I would like the full amount of $98.00 returned to me.

Business

Response:

This is not considered a significant complaint. Our recorded account of this transaction does not show that Mr. [redacted]s’ call was disconnected before he was properly informed that his credit card would be charged his enrollment fee of $98, and Mr [redacted] was issued a full refund the 2nd time we could not reach him by phone (we sent an email confirmation). ----

Mr [redacted] is completely satisfied that we issued him a full refund on 8/8/13... and have provided him with a free membership for four (4) months should he need our help in the future when his unborn child (congratulations!) arrives.----

After Mr. [redacted] enrolled on 7/26/13, he left us a voicemail on 7/29 (9:34am) requesting a refund. - - - 9 minutes later (9:43am) we called Mr. [redacted] and his phone just rang busy… so we sent him an email regarding providing him a refund. - - - On 8/8/13 at 8:35am Mr. [redacted] contacted ATC in regard to his refund, and his information was forwarded to our accounting department… 19 minutes later (8:54am) we called both numbers we had for Mr. [redacted] (one number was not in working order and the other went unanswered with no opportunity to leave a voice message. --- within a few minutes, we sent Mr. [redacted] an email confirming that we issued Mr. [redacted] a full refund. - - - As in all cases, we have no problem issuing a refund to a deserving consumers like Mr. [redacted], we at times simply have issues in making the necessary contact as needed. --- As we indicated to Mr. [redacted], we apologize for any confusion or misunderstanding, and sincerely wish him the best in dealing with his family court issue. We informed Mr. [redacted] that are giving him a 3 month free membership should he decide to utilize our services within that time frame. --- Sincerely, R. Trevino, ATC

Review: I requested a refund of the $98.00 fee and they never returned my call. Cannot get in touch with customer service at all. Left several messages.Desired Settlement: Refund to my aunts credit card or debit card.

Business

Response:

Mr. [redacted] enrolled into our program on 6/9/14. He left a voice message

the next day that he wanted to cancel and receive a refund. We informed Mr.

[redacted] today (6/24/14) that we were experiencing problems with Verizon email that

day and in fact that week. Due to this, the request submitted from on Customer

Service Department to the person who handles refunds never made it to its

destination. FOR THE RECORD: Our records indicate that Mr. [redacted] only

called us one time (on 6/10/14). ---- In any event, we apologize for any confusion and delay – The account utilized to enroll was issued a full refund

and Mr. [redacted] was informed of refund via email (his voice mail is not set up,

and call to him was unanswered). - - - We truly wish him the best of success,

Sincerely, [redacted], ATC, LLC

Review: I helped a friend out they were in hard times and they didn't have a debit card so I offered mine for a one time uses. Thats all I had authorized the guy I spoke to on the phone . On April 10th 2015 they withdrew $24.99 out of my account unauthorized. Ive called and left messages and no return call.Desired Settlement: $24.99 to be put back into my account immediatly.

Business

Response:

Ms.

[redacted] enrolled into our program with Mr. [redacted] credit card on 3/9/15. It

was explained to both parties by their new member enrollment specialist that

the initial 98.00 enrollment fee, and subsequent monthly fee of 24.99 would be

automatically deducted from the credit card used until the account was

cancelled by one or both parties, or if an alternate form of payment access was

provided. On 4/10/15 the provided credit card for Ms. [redacted]’ s account was

charged the (scheduled) monthly fee of 24.99 as previously explained. At no

time did Mr. [redacted] or Ms. [redacted] call or email to cancel or make changes to

Ms. [redacted]’s account. In addition, at no time did Mr. [redacted] call for a

refund. Had he done so, ATC would have offered him a courtesy refund, as this

is our standard practice. It should be noted, that ATC could state that this is

an issue between Mr. [redacted] and Ms. [redacted] since she was “borrowing” his

credit card. It is NOT uncommon to only charge the $98 enrollment fee to a

(non-member) credit card – but our records do not indicate that this was

requested by either party. That said, as a courtesy, ATC has credited the

credit card of Mr. [redacted] the $24.99 and have closed Ms. [redacted]’ s account.

Taking the above into consideration, ATC is requesting that Mr. [redacted] to

request that the Revdex.com not count this complaint against our business. He may do

this by responding to the email he will be receiving from the Revdex.com. In any

event, we wish him the best of success. Sincerely, [redacted], ATC, LLC.

Review: I contacted company to look into filling for divorce/ custody. The person I spoke with told me that they would send me documents to look over and a payment plan, and at that point if I decided to work with them they would need a $98.00 fee. Two days went by and I never reacived these, however my bank account was then deducted $98.00. After doing some research on this company I noticed numerous fraud sites for them. I called a few times and never heard back from them, so I disputed with my bank. This company has sent my bank verification that I signed papers I never recieved.Desired Settlement: I would just like my $98.00 back. They are a scam and I believe this is only right. Per there records they physically only spoke to me once.

Business

Response:

A full refund in the amount of $98 was issued to Ms. [redacted]. ----- Here is a summary: -----Ms. [redacted] enrolled with our services on 8/1/13 and later that day accepted our Terms & Conditions (mandatory to complete her website activity). ---- Next day (8/2/13) she spoke with us again and due to her financial situation was qualified our “financial hardship” (reduced rate) to move forward with our services, and Ms. [redacted] asked us to call her on 8/5/13 to make a payment ---- on 8/5/13 as agreed, we called Mr. [redacted] (also sent an email) and were unable to reach her ---- on 8/6/13 we again called Ms. [redacted] and only received her voicemail. ----- Without further communication with us, Ms. [redacted] disputed her $98 enrollment fee with her credit card company -----Visa denied Ms. [redacted]’s request for a refund ---- Ultimately, after discussion and as a courtesy to Ms. [redacted] we provided her with a full refund in the amount of $98 ---- We truly wish Ms. [redacted] the best of success in dealing with her family issue ----- [redacted], ATC

Consumer

Response:

Review: 9791466

I am rejecting this response because:

Regards,

Company has paid me back however this is not how this event took place. Upon speaking with company originally they did not state fees. They stated they would send me sign up documents which I never received. At that time I would be assessed a fee. I never heard back from them. About 20 days later the fees were taken out of my checking account. I then filled a complaint with my bank. A few months later my bank sent me a statement saying they were siding w/ this company based on a statement this company sent them. This statement said that About the Children said that they had contacted me. Upon receiving this I looked it over and they had said they had called me numerous times. I have caller ID at my work and it is all time stamped. I have never heard from them nor have I called them. This statement also said that they ceased my account on 8/20.

When I contacted About the Children the man I spoke to said that I was speaking to the president of the company. ( I could not confirm this). He went round and round with me until he offered me half my money back and a lifetime membership. I turned this down stating that I do not foresee ever needing services in the future based on website reviews. He called me back a few days later and asked for my address to send me my check.

Business

Response:

ATC is pleased to confirm that although Visa Card denied Ms. [redacted] her "charge-back" refund, ATC made the decision issue her a full refund as a courtesy. ----- Our records show that our original response is an accurate representation of what occurred. ---- We are truly not concerned about “winning” Ms. [redacted]’s a Visa Card dispute, which is why we chose to refund her in full. ---- As previously stated, we truly wish Ms. [redacted] the best of success in dealing with her family issue. ---- [redacted], ATC

Review: This company services are not good at all. They debited money from my account without my permission and when I tried to get it back went to the next step of the services. They never completed anything they promised they would. My paperwork kept coming back with stuff incompleted that I gave them. Then the email addresses they provided for communication stopped working. When I tried cancelling my services the emails bounced back and I called to speak to a live person. Only got a live person 1 time since the start of the srevice, every other time I received voicemail. Now I'm having a to do to get my money back as they didn't complete the agreed upon services. I would not reccommend them to anyone, as what they do you can do for free at your local court house. They should be ashamed of themselves, taking advantage of parents who are just looking for an advocate in their time of need. I aslo spoke to an actual lawyer who said that they shouldn't even be charging for paperwork completion, when they are free workshops in your local courthouse. Talk about a rip of!Desired Settlement: I want them to return my $350 since they never provided the services they agreed upon.

My husband and I contacted the program in regards to his visitation rights that are being denied by his ex-wife. When we first called them they were more than willing to assist us with the concerns that we had. We paid the $98, but then we heard nothing after being promised a phone call within 24 hours. I did not acknowledge the website after doing some of my own research, seeing the horrid reviews and the complaints, I sent them an email about cancelling my account immediately and getting my $98 back. I received a phone call, but was unable to take it as I was at work. Once I had a moment I called them back and left a voicemail.... Nothing... I called again and nothing. Finally, I called the main number and spoke to someone who was absolutely hateful when she realized what I was calling for. After letting her know that I would be reporting them I received a phone call immediately. They promised to cancel my account and refund the money... We shall see.. The confirmation email is still pending.

Review: I, Olga Broussard is asking for a refund of $590.00 that was made to WWW.abourthechildren.org. I didn't hand sign anything on paper nor on line signature.Desired Settlement: I, Olga Broussard would like the company to resolve my problem by giving me my money back.

Business

Response:

Mrs. [redacted] contacted ATC on

03/12/14 requesting assistance with preparing court documents for her.

After she spoke to our senior advocate who informed her of our fees for

document preparation , she agreed to become a member and proceeded to complete

the website activity and accept the terms and conditions on 03/12/14. On

03/13/14 Mrs. [redacted] contacted her Family Service Rep informing him

that she was ready to make a payment in full so that we could prepare her

documents. ATC then prepared documents for her and had Mrs. [redacted]’s rough

draft documents ready to email for revisions or for approval on 3/19/14. On

3/19/14 at 3:45 pm PST a message was left by a family service representative

calling her in regards to signing her receipt in order to email her

“rough drafts” to her. Mrs. [redacted] did not return our phone calls. On

3/24/14 we were sent a complaint from the Revdex.com regarding Mrs. [redacted] asking

for a full refund on the grounds that she did not sign her receipt. Mrs.

[redacted] was called immediately on 3/24/14 and a voicemail was

left regarding her complaint and that ATC would like to speak with

her regarding her request for a refund. Mrs. [redacted] was called again

on 3/25/14 as well as emailed. Mrs. [redacted] was called again on

3/26/14, 3/27/14 and 3/28/14 with no response from her. Finally late

afternoon on 3/28/14, Mrs. [redacted] called back and spoke with the

family service supervisor. At this time , Mrs. [redacted] was asked why she was

requesting a refund and had we done anything wrong regarding her document preparation?

She stated nothing was wrong with what we did for her ,she just wanted her

money back. The family service supervisor then told Mrs. [redacted] that at the

rough draft stage, the documents have already been prepared and that ATC

would not be able to give her a refund for her documents. At this time,

the family service supervisor stated that since her documents were ready,

that we would like to complete the process and have her review the documents

for her approval… Mrs. [redacted] said she understood why we could not refund

her money for the documents and the call ended. Mrs. [redacted] was called again

on 3/31/14 and a message was left stating that ATC would like the

opportunity to provide her with her completed documents as previously

discussed. No response from the member as of today 04/01/14. Mrs. [redacted] may

contact us so that we can move forward - We sincerely look forward to assisting

her. Sincerely, R. [redacted], ATC

Consumer

Response:

Review: 9979413

I am rejecting this response because:

I didn't sign my signature on anything or electronically sign anything I just want my money back that's the only way we're gonna resolve this issue is if I get my money back

Regards,

O[redacted]

Business

Response:

Although we are continuing

with our original response – that no refund is due… that we did exactly

what Ms. [redacted] asked us to do, and that she stated that there was nothing

wrong with her documents, that she just decided that she wanted a refund… As a courtesy, a refund in the amount of $295

has been provided to Ms. [redacted]. For the record; Our records indicate that Ms. [redacted] accepted

our T&C’s (which serve as an electronic signature for billing purposes) on 3/12/14,

and (due to her financial situation) was qualified for our Financial Hardship program

(a $400 reduction). It is necessary for

all members to accept our on-line Terms and Conditions (T&C) BEFORE any

member accesses our (MEMBER’S ONLY) website. These T&C clearly state our

services, refund policy… We only mention

this for further clarification - we are glad that both parties were able to

come to an agreement, and we truly wish Ms. [redacted] the best of success. Sincerely, R. [redacted], ATC, LLC

Review: I spoke to ATC about my need for legal assistance regarding my child. They took my $300 and sent out an email of cut and pasted questions and a variety of forms. While waiting for my sons mother to go over the paper work with me, I was told by a friend that she had seen ATC listed in more than a hand full of rip off reports. After further investigation myself, I found out information that was unsavory to say the least, I.E 64 claims against them through the Revdex.com and other sites full of reviews that had very poor things to say about ATC and that is an understatement. Since no actual work had been done by them for me other than the email I decided it would be best to go another route as this was regarding my child's best interests and well being and that should not be risked or gambled on a company that has a reputation as low as theirs. I requested a refund stating that I had read up on their poor business practices and decided to go with a local organization with a clean record. After being snide with me I was asked to provide an address where the check could be sent, after giving them my mailing address I was told the check had been mailed on the 21st of July 2015. After eight days I requested that they verify the address they used, as eight days was a more than a substantial amount of time to receive a check sent from California to Washington. That email was subsequently ignored and no response was given.Desired Settlement: I would like a full refund of the $300 I was charged.

Business

Response:

Review: I was contacted by [redacted] from ATC regarding my inquiry for assistance with getting visitation/custody of my child. She explained that she would be able to set me up with a lawyer in my state to assist me but needed initial info from me, including credit card info to have on file. She explained that she did not handle that portion and will be sending me links to log on to the website and set up my account, which I would then be able to confirm details and set up services at that time. I receive the link, log in and read the terms and conditions. I see that $98 was the enrollment fee for this link. Lo and behold I check my bank account and $98 has been deducted. I immediately call and speak with Tracy who attempts to explain that that was a membership fee and was asked "What did you think would happen when giving a credit card over the phone" I explained to her that Amber did not once say that $98 was being deducted TODAY from my account and told me that I would set up EVERYTHING from the website. Naturally I DID NOT ACCEPT THE TERMS AND CONDITIONS and a box popped up to contact ATC, which I did. Tracy then said that someone from billing would contact me. I get a call from a Mike, who claimed there must have been a "misunderstanding" in the dialect. NO, I COMPLETELY UNDERSTOOD AND RECALLED MY CONVO WITH AMBER SIR. He then goes on to "consult" with someone and tells me that the fee is non refundable. HELLO I DO NOT AGREE TO THE TERMS AND CONDITIONS!! He then goes on to talk to me as if we're moving forward with the process. NO SIR, I WANT MY REFUND TODAY! He then goes on to say he can do me a favor and refund "half" the charge, which has not been issued as of yet. I WANT ALL MY MONEY!!!!!!!!!!Desired Settlement: Refund my $98, and delete my credit card info from every database you may have entered it in IMMEDIATELY!

Review: My complaint against About The Children is for misleading descriptions of the services that they offer. I was seeking any kind of legal help without paying 1,000's in attorney fees to get legalized visitations with my son. I came across A.T.C. and before I ever committed to anything I did a check on the B.B.B. website since their official page boasted about their "A rating" on this same site. Upon the review I moved forward with obtaining services with A.T.C. During the process of obtaining my membership, completion of a questionnaire, and discussing with not 1 but 2 case advocates over the phone it was never stated that I would or would not have physical legal representation but, all along have been mislead into believing that I would. Using wording such as "Legal Group" and "About The Children attorney website" in emails I received only reinforced in my mind that I would. I was instructed to pay a "one time enrollment fee of $98.00" and informed of a $24.99/month membership fee. I was also instructed to pay $300 to file the "Rough Draft" of my documents which I was able to comply with. After paying and reviewing the rough draft I was informed then I would have to pay an additional $340 to file the completed "Final Draft." I struggled to pay my membership fee for over 3 years due to a personal financial hardship until I was able to finish paying the $340. I called A.T.C. and only got a voicemail, left a message and waited several days before sending an email to inform them that I had new information and a payment to offer. In about an hour's time after the email was sent I received a phone call, instructed to fax paperwork and upon her review she then told me that they cannot help me because of the state I reside in but am still obligated to pay the $340 plus a document revision fee and threatened to report me to collections if I did not pay. Nowhere on their site does it say what states they can or cannot help. If after 3 years why should I still have to pay if they aren't going to help?Desired Settlement: I would like to see a complete and full refund of all the money I have spent on this "organization." I have paid the $98.00 enrollment fee, the initial $300.00 "rough daft" fee and for the past 39 months paid the $24.99/month membership fee coming to a collective total of $1,372.61. ($974.61 for membership fees, $300.00 rough draft fee and $98.00 enrollment fee.) I AM NOT WILLING TO SETTLE FOR JUST THE $98.00 ENROLLMENT FEE IN REFUND! I want the whole amount or I WILL get an attorney.