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Address: PO Box 1966, San Ramon, California, United States, 94583-6966
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Narrative on what has happened. I have contacted this group multiple times by phone and by internet between 2/1/ 2018 and now. They would never give me a supervisor name and I requested it several times. After they denied me access to my funds, I was asked to verify my Identification by uploading my identification documents, and I did. I sent them; My Passport, Drivers License, Military ID, a copy of my Water Utility bill. After several days, they then said I need for my deposits to be verified. On 2/15/2018, I had the US Coast Guard to Fax them my deposit verification. They then said they needed my Social Security Card. I did not have it in my possession, so I had to send to Morristown, TN for a replacement. I sent that and still they refuse to release my money. They cut off my access to my Bill Pay account in mid-January and then my Debit card on the 1st of February. They said my deposits (direct deposits from the US Coast Guard) went over what my account would allow. Keep in mind, they would not allow me to write checks to pay my bills so that is why it went over. Each time that I would try to comply with what they requested, they would tell me it would have to be reviewed, and it would be 72 hours before it could be released. This went on and on for over a month. I last talked to them on Friday, March 16, 2018 and they told me they did not have my deposit verification. I know they had because they had told me earlier they had received it and the last thing I needed was a copy of my Social Security card. It took about two weeks for me to apply for a replacement card and have it returned to me. I sent it to them on Monday, March 12, 2018. It was at that time on Monday March 12, 2018 when they told me they had all they needed, and it would then be another 72 hours before my money would be released. But when I called them back on Thursday March 15, 2018 they said; we have everything, let me resubmit this for review and give us another 24 hours. I said ok; this is making me very nervous. I gave her my phone number and asked her to please call me because I was doing everything I could to comply to what they requested. I did not get a call so I called again on Friday to see what the problem was, they said they did not have the Deposit verification information. I then asked if the US Coast Guard (my Retirement Payer) could call them to verify they had FAX the information: They refused to talk to the US Coast Guard; and refused (again) to give me a direct contact number or name. Please help me, I have done nothing wrong and I am fearful these people are trying to still my Military Retirements Income
On February 6, 2018, Ms.’s account was blocked for further because it had exceeded the $10,000.00 threshold set for AccountNow cards. We spoke with her February 9, 2018 and explained that she needed to send her photo identification, proof of address and verification of the direct deposit for verification purposes. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. AccountNow may also refuse to process any transaction that we believe may violate the law or the terms of this Agreement. Accounts may also be subject to ID verification. For security reasons, AccountNow may limit the amount, number or type of transactions you can make on your Card and any funding or reload of your Card. The maximum card balance of the card should not exceed $10,000.00; however, AccountNow, in sole discretion, may allow balances larger than the $10,000.00 maximum.
The cardholder’s documents were first received on February 15, 2018 and the timeframe given for the review was February 20, 2018. The documents were reviewed February 20, 2018 and it was determined that the cardholder provided a passport, drivers license, deposit verification, and proof of address; however, AccountNow determined that a signed social security card still be required.
We next spoke with the cardholder February 21, 2018 and explained that she would need to send a copy of her signed social security card. On March 12, 2018, we received additional documentation from the cardholder and the timeframe given for the review was March 15, 2018. The documents were reviewed March 14, 2018 and it was determined that the cardholder provided a signed social security card; however, AccountNow determined that an additional address document was needed.
On March 20, 2018 AccountNow received the additional document requested. The document was reviewed March 21, 2018 and deemed verifiable. At that time the account was reinstated. A card was expedited for 3-day delivery at no charge.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at
Complaint: ***
I am rejecting this response because: Account Now has not done what they said they would do. I was told that my account was unlocked but that is not the case. I am enclosing screen shots of the message from Accounts Now telling me that my account has been unblocked and screen shots of me trying to access my account 15 hours later showing it is still restricted and will not allow me access. When I called the number given, I only got a recording. I went to the options to report lost Credit card; (in the past, this was the only place I could talk to a human person.). It was told that my Card would be Blocked and to get another one sent to me it would take two weeks or I could pay $25.00 to get the new card in 3 days. I paid the $25.00. I still cannot logon into my account. I understand that I will have to wait for three days for a new card, but I think I still should be able to have the Restriction removed.
Sincerely
Following receipt of this complaint, AccountNow reviewed Mr.’s concerns. On March 20, 2018 AccountNow received the additional document requested. The document was reviewed March 21, 2018 and deemed verifiable. At that time the account was reinstated. Ms. was also informed that it may take up to 24 hours for her online account to be restored after the account was reinstated.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at ***
Tell us why here...
Complaint: ***I am rejecting this response because: I still can not get access to my On Line Bill Payer application under Accounts Now to be able to write checks. I do have access to the use of my credit card but no access to write checks. I have sent emails requesting help getting into the account and left all of my contact information but no one has contacted me and every time I try to login into this application using my cc number, Pin number, and the robot verification code, I am denied access. This is how it all started: I was not able to get into this account to write check to pay my bills.
Below is a copy of the email I sent to them and still no response or correction of the problem:
***Friday, March 23, 2018. Dear Account Now. Thank you for giving me access to my Online account. However, I am still not able to get into my Online Bill Pay Application. It rejects my information when I am trying to verify my Card number and Pin number, plus the non-robot verification code. I am absolutely sure I am putting in the correct information; I have carefully gone through this many time. This is the very step that cause the problem in the First Place. I was not allowed to get into Bill Pay to be able to write checks to reduce by balance before it went over the $10,000.00 limit on my account. I need help in accessing Bill Pay. Please assist me in getting this task done. I have included all my information so that you can contact me. Thank you. ***
***
Sincerely
Following receipt of this complaint, AccountNow reviewed Mr.’s concerns. As of March 22, 2018, Ms.’s online account has been restored. We have not received any calls from Ms. regarding any further issues with her online account or the Bill Pay feature.
Customer Service agents are available and more than happy to assist Monday through Friday 7:00 a.m. to 7:00 p.m. CT (holidays excluded). Hours may be extended during peak times of the year.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at
I've had Account Now for five years with direct deposit. On march 16th, 2018 I tried to use my card and It was declined. I called customer service on 3/17 and the person the phone told me that BankCorp closed my account and I needed to contact them. my card had 1,486.00 on it. I was out of town with my kids, no money for food or gas to drive back into town. I got a hold of bankcorp and they told me that they did not tell account now to close my account. I've called in several times and the reps on the phone are rude. The only thing the supervisors could tell me is that they reviewed my account and it was closed for good and that I would receive a check in 5 weeks. UNACCEPTABLE!!! I'm a single mother and live pay check to paycheck. this is terrible for a company to do this to someone. They lied first saying is was bankcop then another Rep stated AccountNow closed the account. Which is it?? I need my money NOW. It's my earned paycheck. ON
On March 15, 2018, the . ***’s account was permanently closed by Bancorp, the issuing bank for the card. It was determined that the cardholder was to be mailed a check for the balance of the account upon request. Please note, per the ter*** and conditions, AccountNow may cancel or suspend a card at any time. . *** contacted AccountNow on March 16, 2018 and was made aware of the decision to close her account.
On March 21, 2018, a check for the remaining balance of the account was expedited for delivery in 3 business days.
AccountNow apologizes for any inconvenience . *** has experienced. Should . *** have any additional questions or concerns, she may contact AccountNow directly at ***.
Yes I put money on my account now I put 400 dollars in my account to pay my rental deposit on my apartment then a couple of days later 249 dollars missing to a store called target in tucker ga then 5 dollars went missing at a gas station as soon as I saw this I withdrew the remaining. Funds I had and called accountnow and filed a dispute because I had my card in my pocket so im tryna figure out how they stole my miney. But anyway I was told that they saw no error in my dispute and will not refund my money I dont understand this at all I did not make that transaction and hate that this has happen cause now me and my little girl have to stay in car and hotel when I have the funds please I need help with this problem.
On February 28, 2018, Mr. loaded $450.00 onto his card through Green Dot. On March 3, 2018, he contacted AccountNow to report unauthorized activity on his card. He informed the agent that his card had been used at Target and a Texaco Food Mart the same day the money was loaded to his card. Mr. stated that his card was in his possession during these transactions. The card was cancelled and replaced to prevent any further unauthorized activity.
On March 8, 2018, it was determined by AccountNow that the cardholder would not be granted a credit for his dispute. Per the investigator, the card would have to be present at the time of purchase for the transactions being disputed. There were no attempts to check the balance during the transaction period and there were no declined transactions; however, the balance had been exhausted. This indicates that the user knew the balance of the account. Based on information provided by the cardholder and in our internal records, the claim was denied.
On March 8, 2018, a letter was sent to Mr. regarding the outcome of his claim. He was also given the option to request details and or documentation that AccountNow used in determining the outcome of the investigation.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at ***.
because thata not true I did not do that purchase I want them to check and see if my signature is the same cause I swear I did not do that order.Complaint: ***I am rejecting this response because:Sincerely
Following receipt of this complaint, AccountNow reviewed Mr.’s concerns and determined that his claim will remain denied.
On March 8, 2018, it was determined by AccountNow that the cardholder would not be granted a credit for his dispute. Per the investigator, the card would have to be present at the time of purchase for the transactions being disputed. There were no attempts to check the balance during the transaction period and there were no declined transactions; however, the balance had been exhausted. This indicates that the user knew the balance of the account. Based on information provided by the cardholder and in our internal records, the claim was denied. AccountNow has concluded that no error occurred.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at ***.
I don't accept this I want my money I didn't make no purchase to no target I promise I didn't that money was for my apartment move I would not make no purchase for no reason please help I am homeless now because of this please help me with this matter at hand.Complaint: ***I am rejecting this response because:Sincerely
Following receipt of this complaint, AccountNow reviewed Mr.’s concerns and determined that his claim will remain denied.
On March 8, 2018, it was determined by AccountNow that the cardholder would not be granted a credit for his dispute. Per the investigator, the card would have to be present at the time of purchase for the transactions being disputed. There were no attempts to check the balance during the transaction period and there were no declined transactions; however, the balance had been exhausted. This indicates that the user knew the balance of the account. Based on information provided by the cardholder and in our internal records, the claim was denied. AccountNow has concluded that no error occurred.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at ***.
Again I did not do that transaction and would like my money back I will not accept this at all cause I did not do it they need to see if the person signed the receipt if it's not my name then I didn't do it. This is not rite I work hard for my little money and want it back if I don't get my money back I will be calling my lawyer and I will be seeing for more then just that money it will be alot worst I have lawyers on stand by my father is a judge also my mother is a very good lawyer and they are putting my case together rite now so either return my money or start preparing y'all case.Complaint: ***I am rejecting this response because:Sincerely
DO NOT DO BUSINESS WITH THIS COMPANY. I used this company for about 2 years. not one problem at all. All of a sudden I get a call from them saying someone tried to use my card in new york. I said thank you for stopping the transaction because it was not me. I am in Florida. They put a freeze on my account 2 weeks ago. I have submitted all info they have asked for and they still will not un-freeze my account. They are acting like I am the criminal. They will not allow me access to my money nor will they send me a new card.
Account now is THE WORST banking establishment I have ever used. I received my tax refund in Oct 2017 on my gold account now card. Account now then placed and forxen my money since then. Since Oct 2017 current date of 03/15/2018 I have 2 gov issue id old and new my ssn card my light bill my car insurance my birth eradicate my renter insurance my w2 my tax return my school id . I upload and repeatly faxed these same docs in 2-3 times a week. Still as of 03/15/2018 my funds are still on hold. I requested since Dec someone from usa based rep or corporate to contact me which no one haven't yet. As of march 15 2018 I have filed and sent recordings and paperwork with San Ramon, CA district attorney office I would like company to be fined and investigate also have file with Federal Trade Commission also filing additional FBI complaints. At this point im seeking settlement offer from account now from stress due to loss of home and job and car. I have sent account now over 30 documents for last pass 6 months yet my funds had been release. It always we didnt get it was blank we cant read it and so on. They have no us customer service reps. A rep at customer service actually told they don't send callback to account now because they would lose there third party call center contract with too many complaints, Im asking that this call center and company practices and license to operate and to be federal investigated. Account now has been holding my money hostage for over 5 MONTHS now. I have submitted every document they have requested and to this date 3 MONTHS I do not have access to my account. This company freezes your account and funds unable to get since oct 2018 and is very unconcerned with helping you resolve this issue. The information given to you to fix their screw up is ridiculous. Understanding the CS representative is all but impossible they are foreign rarely speak any English. You are requested to resend the same information numerous times. Its impossible to reach corporate. I suggest everyone to file civil suit against the company to make someone show up in court which is very easy to do.
On October 23, 2017, Ms.’s Federal Tax Return posted to his account and the account was blocked the same day for further review of the deposit. We first spoke with Ms. on February 7, 2018, and she was informed that she would need to send identification documents to complete the review. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, the card may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information regarding the process is made available to customer service to present to the cardholder.
Ms.s documents were first received on February 9, 2018, and the timeframe given for the review was February 14, 2018. The documents were reviewed February 13, 2018, and it was determined that the cardholder provided photo identification, an unsigned social security card, proof of address and birth certificate; however, Account required a copy of the signed social security card and a W-2 form.
We received additional documentation on February 16, 2018, and the time frame provided for review was February 21, 2018. The documents were reviewed February 20, 2018, and it was determined that she provided copies of the signed social, an unverifiable tax document, and the documents received February 9; however, a W-2 form was still required.
On February 21, 2018, Ms. was made aware of the need for the W-2 form. That same day additional documents were received, and the timeframe given for the review was February 26, 2018. The documents were reviewed February 23, 2018 and it was determined that the cardholder provided a copy of the W-2 form; however, current proof of address was required.
AccountNow next spoke with Ms. on March 7, 2018. She was informed to send current proof of address. As of March 15, 2018, AccountNow has received all of the required documents. Ms.’s account has since been reinstated.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
Account now restricted my account on the 24th of February because of a third party IRS deposit which includes my husband's name and my name I was informed that because my husband's name who's on the IRS check that it was third party and he was not added to my account so I had to submit Social Security I d and proof of residence for both my husband and myself to clear the restriction from my account I was told it could take 72 hours up to 5 business days it is now March 15th and my account is still restricted they have received three direct deposits from both of my employers and refused to allow me to access deposits solely in my name I was also informed I couldn't access my account or deposit from the IRS because it had my husband's name and my name on the check and my husband wasn't on my account I have gotten the runaround since February 24th my account is still restricted I can't access any of my funds or pay my bills
On February 5,2018, . ***’s account was blocked by Bancorp, the issuing bank for the card, for receiving a 3rd party deposit. Per Bancorp, the deposit would be allowed to post as a one-time courtesy, and the cardholder was to be informed that any additional deposits in another name would result in immediate closure. Once the cardholder acknowledged the policy then the account could be reinstated. Please note, per the ter*** and conditions, AccountNow may cancel or suspend a card at any time. For security reasons, we may limit the amount, number or type of transactions you can make on your Card and any funding or reload of your Card. We may refuse to process any transaction that we believe may violate the law or the ter*** of this Agreement. Accounts may also be subject to ID verification. The cardholder contacted AccountNow on February 6, 2018, and was informed of the policy. At that time the account was reinstated.
On February 23, 2018, was blocked by Bancorp for receiving another 3rd party deposit. We spoke with . *** on February 26, 2018 and explained that she needed to send ID verification for herself, ID verification for the 3rd party, and a notarized letter from the 3rd party acknowledging deposit of funds into the account. All documents were to be reviewed by Bancorp.
AccountNow first received documents on February 27, 2018. The documents were reviewed March 5, 2018, and it was determined that we received both sets of ID verification and a document acknowledging the 3rd party deposit; however, the cardholder’s proof of address was still required.
On March 12, 2018, we received an address verification document and the document was forwarded over to Bancorp for review. On March 20, 2018, . ***’s account was reinstated.
AccountNow apologizes for any inconvenience . *** has experienced. Should . *** have any additional questions or concerns, she may contact AccountNow directly at ***.
I have used this company for a few years now with no issues. However, they called me, said my account had been compromised and locked my account. They stated I had to prove my address that I had on file. I did. and still no resolution. I tried changing my address the same day as I am now living with my girlfriend. They said my address could not be changed. it has been a week now and my account is still locked.
The Card referenced in . ***’s complaint was blocked on March 6, 2018, for suspicious activity. . *** contacted AccountNow March 6, to confirm that the transaction in question was fraudulent. The card cancelled and . *** requested to have a replacement sent to his new address.
The cardholder was required to answer security questions to process the request; however, the cardholder failed the security questions and as such, the agent advised he would need to send identification documents for verification purposes. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification.
The cardholder’s documents were first received on March 6, 2018 and the timeframe given for the review was March 9, 2018. The documents were reviewed March 9, 2018 and it was determined that the cardholder provided his photo identification and verification for an old address; however, AccountNow required valid proof of the cardholder’s current address.
On March 14, 2018, we received additional documents. The documents were reviewed March 15, 2018 and it was determined that the cardholder sent a screenshot of an online banking profile. AccountNow determined that valid proof of address was still required. . *** was also given the option to send a letter of indemnification to have the funds returned to the originator.
Following receipt of this complaint, on March 15, 2018, a supervisor from AccountNow’s corporate office reviewed . ***’s concern. At this time, valid proof of address or a letter of indemnification are still required.
AccountNow apologizes for any inconvenience . *** has experienced. Should . *** have any additional questions or concerns, she may contact AccountNow directly at
Complaint: ***I am rejecting this response because: they have no actual americans working for their company and it was a language barrier that created this whole mess. I have sent several items 3 showing my old address and 1 showing the address where I live at now. None of them were screen shots. while I was on the phone with the lady that did not speak english very well, I asked her if I could change my address to where I was living now. she said sure. I gave her the address and she changed it, then she said I needed to answer a few questions. I said for where I am living now, or my old address. She said where I am living now. So when she asked me the questions, they were actually for my old address. All I want is for my funds to be sent to me. Once again you all are treating me like I am a criminal.Sincerely
Following receipt of this complaint, AccountNow reviewed . ***’s concerns and determined that valid proof of address or a letter of indemnification are still required.
AccountNow apologizes for any inconvenience . *** has experienced. Should . *** have any additional questions or concerns, she may contact AccountNow directly at
Complaint: ***I am rejecting this response because: I have submitted all of this and they still will not unlock my account. They are frauds!!!!!!Sincerely
I called in to file a dispute and to let them know that my card had been stolen and that there was money missing on my account. It’s been almost 2 weeks now and they told me yesterday 3-12-18 that they did not find any error which I don’t understand how they didn’t find any error when I explained over and over to these people that my debit card was stolen and that I don’t have the card in my possession. They tell me that there is nothing they can do and they have closed the dispute and have no statements from the dispute charges. Also been told that because the merchant doesn’t want to pay back they found no error well my card was stolen and I’m not gonna let these people do this with my money this bank is horrible and very rude customer service
On March 3, 2018, Mr. contacted AccountNow to report unauthorized activity on his card. An agent assisted Mr. with filing a claim, his card was blocked and reissued to prevent further unauthorized activity. Mr. was given the time frame for the dispute investigation.
On March 8, 2018, it was determined by AccountNow that the cardholder would not be granted a credit for his dispute. An investigator concluded that that no error occurred. This is based on the account activity, IP address and pattern of card usage with the same merchants prior to the dispute. This was enough for the claim to be denied.
On March 9, 2018, a letter was sent to Mr. regarding the outcome of his claim. He was also given the option to request details and or documentation that AccountNow used in determining the outcome of the investigation.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at ***.
Complaint: ***I am rejecting this response because:Sincerely,*** what im getting here is this company is accusing me of stealing my own money where is the proof of this accusations. What IP address is it being used because unless it’s an Android then it’s not new making these transactions. With Pizza Hut and lyft being a popular how are u gonna say that they are in activity with past transactions what about the atm with draws that has nothing to do with the same activity huh are they the same locations every time?
Following receipt of this complaint, AccountNow reviewed Mr. concerns and determined that his claim will remain denied.
On March 9, 2018, a letter was sent to Mr. regarding the outcome of his claim. He was also given the option to request details and or documentation that AccountNow used in determining the outcome of the investigation.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at ***.
I have a prepaid debit card with this company and they sent me a replacement card to my mother's address because I moved I've been trying to get a new replacement card sent to the same address since December because the one that they sat me doesn't work and they're telling me I need to show them documentation because I got a security question wrong when they tried to identify me it took 3 tries to get a card sent to me successfully to find out that the card would not work and now they're refusing to send me a new card because I have no documentation about the address because it's not my house it's my mother's house that I only use as a mailing address I just want a new card sent to my Others I haven't been able to access my pace since December because it gets direct deposited in that account. They have already sent one card to this address so there should be no problem now they're making it impossible for me to get to my pay going on four months now.. I would appreciate any help Address is
On December 14, 2017, . *** contacted AccountNow to request a new card as he had cancelled his card through the AccountNow automated phone system. As a courtesy, he was allowed to access funds using his old card while waiting for the new card to arrive. Note that the timeframe for a card to arrive is 5 – 7 business days.
. *** contacted AccountNow on January 6, 2018, to inform that he had not received the new card. At that time, the card was cancelled and reissued. On January 19, 2018, . *** again contacted AccountNow and stated that he had not received the second card that was sent to him. The agent requested that . *** send proof of address as this was the second card sent, but not received. On February 26, 2018, . *** called to follow-up on his request for a new card. The cardholder was required to answer security questions; however, he failed the security questions and as such, the agent advised he would need to send identification documents for verification purposes, or a letter of indemnification would be needed to have the funds returned to the originator. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information in regard to the process is made available to customer service to present to the cardholder.
Following receipt of this complaint, AccountNow reviewed . *** concerns and determined that identification documents or a letter of indemnification would still be required.
AccountNow apologizes for any inconvenience . *** has experienced. Should . *** have any additional questions or concerns, he may contact AccountNow directly at (866) 925-2036.
I received an Account Now Gold Prepaid Debitcard on the mail a few months ago. So when it was time for me to file my year taxe return I activated my card n set up my prepaid account. Everything went thru with my taxes but as soon as I received them I made a withdraw to pay my rent up for a few months and my card/account locked. I then ccall my card and talk with a card specialist about my problem. This all took place from February 22, 2018. When I spoke with the 1st lady she told me I had to verify my identity with 2 forms of documents from a list of options. I then fax over a copy of my photo driver licenses, my rental agreement/lease, and a copy of my federal 2017 federal 2017 taxe papers. I call to let them know that I had followed the proper set as I was told n I was just calling to comfirm that my documents was recieved and also to make sure that I sent over the right paper work and how sonn will my case be reviewed and wjen should I call back?. The lady then prceeded to say was looking at my account and it is 3 pending documents up for review and to give them 48 to 72 business hours and to call back Tuesday March 13th and everything should b handle and she assurd me ill be able to you my card that same day. 2 business days go by I call today as I was told too and I tell the person on the phone what happen and how I sent my proper documents in how I talked to a rep and she double checked and told me I was good to go and to check back in today they futher told me that they only receive 2 documents and one is not able to make out my address so I told them I jave proof and confirmation I fax over documents and back up documents and I was told everything was fine. Now they are giving me the run arounds and I have sent over numerous documentation and my account is yet still locked. And now and stead of 72 hour wait I have to wait 5 to 7 business days. They rude when ask to be transferred to upper mangerment I was told every time(over 10 calls) that no one is available. When ask to soeak to a different rep different wirk associates would hang or send me back to my card automatic voice machine statement my account balance tellin how much is on my ccard. So now im waiting yet again and I dont feel this is fair I did a online review and found out that this has happen to hundreshundred s of people some and which were robbed blind of their money. I have 3 kids and im a hard worker I need my money I earned it and shouldn't b treated like this or have to go thru this type of mess. I jist wants what is rightfully mines.
On February 23, 2018, the card referenced in Ms. complaint was blocked pending verification of transactions. Ms. contacted AccountNow February 24, 2018, and an agent advised she would need to send her ID and proof of address. Please note, the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. For security reasons, we may limit the amount, number or type of transactions you can make on your Card and any funding or reload of your Card. We may refuse to process any transaction that we believe may violate the law or the terms of this Agreement. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information regarding the process is made available to customer service to present to the cardholder.
AccountNow first received documents on March 8, 2018, and the timeframe given for the review was March 13, 2018. The documents were reviewed March 12, 2018, and It was determined that the cardholder provided a photo copy of her ID, and an address document; however, the documents were unverifiable. A photo copy of her ID and proof of address would still be required. We next spoke with Ms. on March 13, and explained what was needed to resolve the issue.
We received additional documents on March 13, 2018, and the timeframe given for the review was March 16, 2018. Following the receipt of this complaint, a supervisor from AccountNow’s corporate office reviewed Ms. concern and had the review expedited. The documents were reviewed March 14, 2018, and It was determined that the cardholder provided both her ID and valid proof of address. At that time the account was reinstated.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at
On Feb 27 of 2018 I cancelled a MoneyGram transaction that was sent using the account now send money service. I called a customer service rep to notify them of cancel transaction. customer service rep notifies me funds will be returned to account within 5-7 business days. I call on the 7th business day to inquire why funds are not yet available, customer service rep states request fro cancel was never filed I would have to wait until march 12. as march 12 hits my 231 dollars still has not been placed into my account. customer service reps continue to push expected date of funds being returned to my account. tried getting access to someone to speak to regarding matter. customer service reps say this is the highest person I can talk to. ask for contact info regarding account specialist rep refuses to give further details. I have been waiting 15 days for funds to be refunded to me and it seems like the money will never be returned
On February 27, 2018, Mr. contacted AccountNow regarding refunds he was expecting from MoneyGram. An agent assisted him with the cancellation process, and advised Mr. the general timeframe for refunds to post. Due to a delay in processing, the request could not be processed until March 8, 2018. Please note, AccountNow advises cardholder’s that it can take up to 7 business days for funds to be applied back to the account.
On March 19, 2018, Mr. received a full credit for both transactions. As a courtesy, a $25.00 credit was applied to Mr.’s account due to the delay.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at ***.
I'm very disappointed with this company. I lost my card. Needed to get money off the card before I ordered another. So I went online to transfer my funds to another card on the account. It didn't work. Went through money gram. The 1st attempt went through but had problems the next time. Eventually I was told by the money gram rep that I needed to get my card company to refund it back then try again. So I called and explained the situation to an account now rep. The rep said it would take 7 business days. This was on 2/24/2018. On 3/6/2018 I checked my account and the money wasn't credited back to my account. I called to get some info about it. After explaining the situation to the rep and to a supervisor I was told that it was never processed and that my account was put on hold until my new card comes. That was the complete opposite of what I asked the rep to do. She, withouth my authorization, took it upon herself to close my account. I have a car note payment due to be taken from my account. Now I'm at risk of losing my car and my check is being deposited but I can't touch any of my money due to the unauthorized hold on my account. This is very unacceptable needs to be handled immediately.
On February 24, 2018, Mr. contacted AccountNow regarding a refund he was expecting from MoneyGram. An agent provided Mr. with the general timeframe for refunds to post. On March 6, 2018, Mr. contacted AccountNow again regarding the MoneyGram transaction. The agent assisted him with the cancellation process through AccountNow. Due to a delay in processing, the request could not be processed until March 12, 2018. Please note, AccountNow advises cardholder’s that it can take up to 7 business days for funds to be applied back to the account.
As a courtesy, a $25.00 credit was applied to Mr. account due to the delay.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at ***.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Sincerely
I got cash back from over the counter and th next day I tried to is my card and it had declined so I called account now customer service and was told that my account was restricted due too cash back and to send in documents my I’d and proof of address I sent both documents on the 26 of February they said 72 hours and my information will be reviewed. March 1 I called and they stated that they received an email saying I now had to wait 3-5 business days for my information that I sent to be reviewed I called March 5 and now they are saying I need to send in more documents which I did already but went ahead and sent another document that same day March 5 I called again and now I have to wait another week to see if my documents are going to be approved. My account is still restricted
On February 23, 2018, the card referenced in Ms.’ complaint was blocked pending verification of transactions. Ms. contacted AccountNow February 26, 2018, and an agent advised she would need to send her ID and proof of address. Please note, the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. For security reasons, we may limit the amount, number or type of transactions you can make on your Card and any funding or reload of your Card. We may refuse to process any transaction that we believe may violate the law or the terms of this Agreement. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information regarding the process is made available to customer service to present to the cardholder.
AccountNow first received documents on February 26, 2018. They were reviewed March 1, 2018, and It was determined that the cardholder provided a photo copy of her ID, and a W2 form; however, proof of address would still be required. We next spoke with Ms. on March 5, and explained what was needed to resolve the issue.
We received additional documents on March 5, 2018. The documents were reviewed March 9, 2018, and It was determined that the cardholder provided an unverifiable bill. Ms. was informed that valid proof of address was required, but she refused to send it.
Following receipt of this complaint, AccountNow reviewed Ms.’ concerns and determined that valid proof of address would still be required.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at ***.
Complaint: ***I am rejecting this response because:I didn’t refuse to send in documents I sent in the documents that was asked and they are still requesting more documents I sent in multiple documents on the 9th after I had called and I still have not been able to use my card. Every time I call it’s something different than what I was told before. Sincerely
As of March 13, 2018, AccountNow has received all of the required documents. Ms.’ account has since been reinstated.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at ***.
On Friday February 23rd I called to get the balance off my pre-paid card and I accidentally pressed the button for 'report card stolen' it asked me to confirm the zip and I tried to get to a customer service rep but I never put in the zip code. The card was blocked. On Saturday I talked to a customer service rep and uploaded the information they asked for. They told me it would be 72 hours before they would review the information. I asked that the new card be mailed out as soon as possible and told them they could take out the $25 dollars for it to be expedited. A second card was sent to me on March 1st/2nd but there was no money on the pre-paid card. I called that day and told them there was no money on the card. I asked if they could put the money on it but they said they would have to mail out another card. I called on March 6th and they told me that I didn't send in the right documentation and it was still under review. But then I don't know why they would have sent me the card to begin with if I was still under review. Every time I call I get a different answer and they give me a hard time. I have gotten multiple names and badge numbers and I cannot get back in touch with the people.
On February 23, 2018, the card referenced in Mr. complaint was blocked pending verification of transactions. Mr. contacted AccountNow February 24, 2018, and an agent advised he would need to send his ID and proof of address. Please note, the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. For security reasons, we may limit the amount, number or type of transactions you can make on your Card and any funding or reload of your Card. We may refuse to process any transaction that we believe may violate the law or the terms of this Agreement. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information regarding the process is made available to customer service to present to the cardholder.
On February 23, 2018, prior to the block, Mr. card was cancelled and replaced through AccountNow’s IVR phone system. He received the new card, but it was closed due to the block.
AccountNow first received documents on February 24, 2018. They were reviewed March 1, 2018, and It was determined that the cardholder provided a photo copy of his ID, and an out dated letter from the Social Security Administration; however, AccountNow determined that proof of address would still be required. We spoke with Mr. on March 2, and explained what was needed to resolve the issue.
We next received documents on March 2, 2018. The documents were reviewed March 8, 2018, and it was determined that the cardholder provided valid proof of address. At that time, the account was reinstated. A card was issued with expedited delivery. Please note, the timeframe to receive an expedited card is 3 business days.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at ***.
My card, which I use as a debit card, was stolen by my ex boyfriend on Thursday 3/1/2018. We used his account at Wells Fargo but it was only in his name as our regular bank. And this card wasd used for my paychecks. I had to report my card stolen and then he left me stranded, no card, cash, car, food, nothing. I called Accountnow because they didn't just turn my card off, they suspended my entire account. Therefore, my direct deposit for 2300$ was returned. So they let me do a one time withdraw but I did not have the full funds available. The lady on the phone told me that I could expedit my card and that's what I did. But since I did not have much money in my account I asked her if I would be charged th $25 expediting fee once my pay check was returned and she said yes. I then had to hang up with her to walk to the store to get to an ATM because I had no car and couldn't Uber. So, when I called back the person said that those funds were not fully available because that $25 came out. I took what I could with the expectation of getting my debit card in the mail on Monday March 5th 2018 like promised because I paid for that. However, I did not receive my debit card and I still had no access to money, a car, food or nothing. I asked for an exception so that I could access my account again. The 1st check which was returned is still not back but by now another check has been deposited. They would night release my hold on the card and they also said that my account is fully suspended still so therefore I cannot Western Union myself either. I asked to speak with somebody higher she said she is the highest person in the company. I am a federally licensed lending officer in 10 States and this is a disservice to consumers and another example of why women in this country have no rights. This is utter and complete discrimination and gross negligence of the financial institutions. I will be filing a complaint for women's rights since I was left stranded by a man who used our Wells Fargo account which we opened together against me. I couldn't add my name at the time because my credit was being held for my licensing. Then my ex boyfriend decided to file a complaint with Wells Fargo stating that there were unauthorized Uber charges. But I have proof because every time I used Uber, for the most part, I shared my location with him ddirectly thrtough tyhe app and have text messages. We were living together as a couple and he is a drug addict and Wells Fargo gave him the money back instantly. So I called Wells Fargo and I told them and they would do nothing either because it was only in his name Again the discrimination against women is an outrage. As for Accouuntnow, this is my money that I have earned and because my card was stolen and my direct deposit was returned, I have been left without any resources. I have now gone without all of those things for almost a week and found out that my card did not even ship until today, Monday 3/5/2018. So I paud for a 2 day shipping and it will ber a week until I receive it, maybe. The last woman I spoke with Dan, she would not provide last name, would also not refund the 25$. Not only was this not supposed to be taken out yet but I am not getting expedited service and cannot understand why I am paying for service not yet rendered. Meanwhile I am still waiting with no options available to me as they will not grant me access to my funds.
The Card referenced in Ms. complaint was closed on February 25, 2018, through AccountNow’s IVR phone system. Given that the card was not replaced at that time, on February 28, 2018, her deposit was rejected and returned to the sender. On March 1, 2018, Ms. contacted AccountNow to have a replacement card expedited to her. Please note, the timeframe to receive an expedited card is 3 business days. A fee of $25.00 is assessed at the time of the request for expedited delivery. That same day, Ms. contacted AccountNow again and was given access to the balance of her account using the old card.
On March 6, 2018, the card was received and activated. Ms. can contact her employer regarding the deposit that was rejected February 28, 2018.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at
Account now closed my account because of a credit I received back from MoneyGram telling me that they need to verify the merchant. This is ridiculous. I have been waiting almost a week to get my funds released back to me. I the mean time my light is due and is about to be shut off. My childrens SSI checks were rejected and now Im waiting for them to come through the mail. I spoke with about 7 supervisors with no resolve and every last one had a different answer as to the time frame that my account will be back open so that I can get my funds. I'm really frustrated with this and then to add insult to injury there are more complaints about the same issue that others have filed with the Revdex.com. This is madness and my next step is to contact an attorney.
On February 27, 2018, the card referenced in Ms.’ complaint was closed pending verification of a transaction. Ms. contacted AccountNow the same day, and an agent advised she would need to send her ID, proof of address, and the original purchase receipt from the transaction. Please note, the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. For security reasons, we may limit the amount, number or type of transactions you can make on your Card and any funding or reload of your Card. We may refuse to process any transaction that we believe may violate the law or the terms of this Agreement. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information regarding the process is made available to customer service to present to the cardholder.
AccountNow first received documents on February 28, 2018. They were reviewed March 7, 2018, and It was determined that the cardholder provided valid proof of address, a photo copy of her ID would still, and proof of transaction. At that time, the account was reinstated.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at ***.
Im complaining about my account it has be restricted and for no plausible cause. I have submitted the required forms of identification and still cannot access my funds. It has come to my attention that this company has not put any effort in fixing my problem whatsoever. It has been over a week and I have been told something different by every employee that I have spoken to. I am now experiencing discomfort in my everyday life due to this company restricting my funds. I have contacted every possible person I can to get this problem resolved. I need help I would like to remove my funds from this company and no longer be a customer.
On February 23, 2018, the card referenced in Ms.’s complaint was blocked pending verification of transactions. Ms. contacted AccountNow February 24, 2018, and an agent advised she would need to send her ID and proof of address. Please note, the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. For security reasons, we may limit the amount, number or type of transactions you can make on your Card and any funding or reload of your Card. We may refuse to process any transaction that we believe may violate the law or the terms of this Agreement. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information regarding the process is made available to customer service to present to the cardholder.
AccountNow first received documents on February 24, 2018. They were reviewed March 2, 2018, and It was determined that the cardholder provided a photo copy of her ID; however, proof of address would still be required. We spoke with Ms. on March 2, and explained what was needed to resolve the issue.
On March 2, 2018, AccountNow received additional documents. The documents were reviewed March 8, 2018, and it was determined that the cardholder provided valid proof of address. At that time, the account was reinstated.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at ***.
Complaint: ***I am rejecting this response because: In the case where they provided no notification of blocking or reinstating my card and they did not have acceptable customer service. I understand there is rules and policies but in this case I remained homeless due to not being able to use my card and pay any bills and take care of my two children by any means.Sincerely
As of March 8, 2018, AccountNow has received all of the required documents. Ms.’s account has since been reinstated.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at ***.
Account Now has had my card restricted for nearly two weeks with over $3000 held. I have sent in all requested documents. My card was restricted for excessive cash back transactions, however I was told I could take out $2000 cash daily via the cash back method. My card was froze after $1500. One agent told me that I because I didn't get a cash advance the company doesn't make any money and that's the real reason why I was put in restriction. I'm under the impression the company is holding my money to recover the money they would have made on an cash advance via interest. Every time I speak with someone they request more documents and say they no longer accept the document I just sent. However the website still says those documents are acceptable. When I ask about it they say they have to update the website. Yeah right! I have since sent in my insurance card, lease, a government letter, and my student loan monthly statement all with my address to verify my address. Along with my social security card and driver's license. My question is how is all of this relevant when my card was restricted for excessive cash backs??? They refuse to answer or allow me to speak with higher management. NEVER use this company. They are s
g con artists and I can't believe the way the handle business is legal. Of they continue to collect a maintenance fee while holding my money hostage. RUN FAR AWAY FROM THIS COMPANY
On February 22, 2018, the card referenced in Ms. complaint was blocked pending verification of transactions. Ms. contacted AccountNow the same day, and an agent advised she would need to send her ID and proof of address. Please note, the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. For security reasons, we may limit the amount, number or type of transactions you can make on your Card and any funding or reload of your Card. We may refuse to process any transaction that we believe may violate the law or the terms of this Agreement. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information regarding the process is made available to customer service to present to the cardholder.
AccountNow first received documents on February 26, 2018. They were reviewed March 1, 2018, and It was determined that the cardholder provided valid proof of address, and a copy of her marriage certificate; however, a photo copy of her ID would still be required. We spoke with Ms. on December 6, and explained what was needed to resolve the issue.
Following receipt of Ms. complaint, on March 5, 2018, a supervisor from AccountNow’s corporate office reviewed her concern. It was determined that we had received a photocopy of her ID from a prior issue and the account was reinstated. At that time, as a courtesy, the $9.95 Monthly Charge was credited back to her account.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at ***.
Run away from this company. I was told the 3 day processing time was switched to 5 days on my 3rd day. I'm happy that I'm able to use my card now but the fact that my funds were on hold for 12 days doesn't sit well with me. I'm glad they did the right thing and reversed the service fee but I'm still very disappointed in the way they operate and won't recommend them to my worst enemy.Sincerely
Following receipt of Ms. complaint, on March 5, 2018, a supervisor from AccountNow’s corporate office reviewed her concern. It was determined that we had received a photocopy of her ID from a prior issue and the account was reinstated. At that time, as a courtesy, the $9.95 Monthly Charge was credited back to her account.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at ***.
I went to *** on 2/27/18 to put money on my Account Now card after that I went to get something to eat and the card was declined I called the company when I got home and was told they have a hold on my card. I then had to upload my ID and the paper from *** because that's what Account Now told me I just want my money back I cant use the card or get money from the ATM I want my 634.00 dollars back.
On February 27, 2018, the card referenced in Ms.’s complaint was blocked pending verification of a cash load. Ms. contacted AccountNow that same day, and an agent advised she would need to send a photo copy of her ID and original purchase receipt for the load in question. Please note, the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. For security reasons, we may limit the amount, number or type of transactions you can make on your Card and any funding or reload of your Card. We may refuse to process any transaction that we believe may violate the law or the terms of this Agreement. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information regarding the process is made available to customer service to present to the cardholder.
AccountNow first received documents on February 27, 2018. They were reviewed March 1, 2018, and It was determined that the cardholder provided her ID and the original purchase receipt. At that time the account was reinstated.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at ***.
I have over $2,000 on my accountnow card and they refuse to give me access to my money. They closed my account without my knowledge. HORRIBLE CUSTOMER SERVICE