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Address: PO Box 1966, San Ramon, California, United States, 94583-6966
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I put 300$ on my account now card and it has now disappeared before I even used the card. this is not the first time. they have no contact number and the numbers they provide are all linked to the same automated system. I have read numerous complaints online and they all believe this company is scamming people out of there money . I cant pay my bills and my lights will be off due to this terrible company and I want my money back
On January 12, 2018, Ms. loaded $300.00 on to her card through MoneyGram. The same day there were three transactions done with the card which exhausted the balance. Ms. contacted AccountNow on January 15, 2018; however, she did not speak with an agent. Ms. closed the card through the automated phone system.
Per the Cardholder Agreement, in case of errors or questions about your electronic transactions, call *** or write to AccountNow Customer Service, ***, Attention: Disputes if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt. We must allow you to report an error until sixty (60) days after the earlier of the date you electronically access your Card Account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling us at *** or writing us at AccountNow Customer Service, ***. You will need to tell us:
Your name and Card Account number.
Why you believe there is an error, and the dollar amount involved.
Approximately when the error took place.
Customer Service agents are available to answer calls Monday through Friday 7:00 a.m. to 7:00 p.m. CT (holidays excluded). Hours may be extended during peak times of the year.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
I made a purchase in October of 2017 for $55.00. The money was deducted from my account at the time of purchase. On the 10th of January, another transaction for $55.00 was applied to my account. I called Account Now and filed a dispute and requested a new card—paid $25 to have card “expedited”. I then called back to request more information on the charge as Account Now never allows overdrafts on account. I was then advised that the original purchase in October never went through and Forever 21 (the merchant) presented the charge to Account Now again in January. I requested a new card to have access to my funds and per fedex website, my card was sent over night and it should’ve been rcvd Friday the 12th. It was not. I called account now and was told that it’s going to take 3 business days for my card to come although Fed Ex has on their site that the expected date was 01/12/2018 as it was shipped overnight.
On January 10, 2018, Ms. contacted AccountNow to report what she believed to be unauthorized activity. She filed a claim and requested to have a new card expedited to her. Ms. called back the same day for details regarding the transaction in question. She informed the agent that the merchant would process a refund, and she decided to cancel her claim. Ms. stated that the FedEx website advised her that the new card had been overnighted. Please note, the timeframe for expedited shipping is 3 business days.
Per the Cardholder Agreement, a $25.00 fee is charged each time you request that a Card be delivered to you on an expedited basis. The Card is delivered within 3 business days.
Following receipt of Ms.Cacho’s complaint, on January 17, 2018, a supervisor from AccountNow’s corporate office reviewed her concern. At that time, as a courtesy, the $25.00 expedited shipping fee was credited back to the account.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
On January 2, 2018, I filed a dispute because my card was fraudulently charged for $72.92. The transaction was made in New York one hour after I made two transactions in Ohio. I requested a refund and was denied. I would like to have my money refunded.
On January, 2 2018, Ms. contacted AccountNow to report unauthorized activity on her card. The transaction in question was made in New York; however, Ms. resides in Ohio and her card was in her possession.
On January 5,2018, it was determined by AccountNow that no error occurred, and the cardholder would not be granted a credit for her dispute.
Following receipt of Ms. Johnson’s complaint, on January 12, 2018, 2017, a supervisor from AccountNow’s corporate office forwarded the claim to an investigator for a rereview. At that time, a credit for the full amount of her claim was applied to her account. As a courtesy, Ms. also received a credit for the $4.95 Monthly Fee.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
Tell us why here...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Thank you so much for your assistance.Sincerely
I have Money in My Account I can not Access. My Card had Expired on 11/2017. I have sent them all the information they asked for to receive A New Card. They still saying its under review Everytime I call..Every Day is a different Lie. A Customer Service Agent told me it was received an I will be getting a new card a week before Christmas.It never Came. I have been having this issue for over a month now.
On December 8, 2017, Ms. contacted AccountNow to update her address and request a replacement for her expired card. Ms. was required to answer security questions to process the request; however, she failed the security questions and as such, the agent advised she would need to send identification documents for verification purposes. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information in regard to the process is made available to customer service to present to the cardholder.
The cardholder’s documents were first received on December 14, 2017 and the timeframe given for the review was December 19, 2017. The documents were reviewed December 29, 2017 and it was determined that the cardholder provided junk mail as proof of address; however, a valid proof of address and photo ID would still be required.
After the review, we next spoke with the cardholder on January 2, 2018, and explained that she would need to send ID and an additional document verifying her address. On January 4, we received additional documentation and the time frame provided for review was January 9, 2018. The documents were reviewed January 5, 2018, the account was reinstated, and a card was expedited to the cardholder’s new address that same day.
Following receipt of Ms. complaint, on January 9, 2018, a supervisor from AccountNow’s corporate office reviewed her concern. At that time, as a courtesy, the $25.00 expedited shipping fee was credited back to the account.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
My bank account was compromised and I lost approximately $1350 dollars. I filed a claim with them and they wouldn't send my transaction details, and closed my account and said that they found no errors and will not recover any of my money. I'm a disabled veteran and on a fixed income so please help me. Thank you
On December 24, 2017, Mr. contacted AccountNow to report unauthorized activity on his card. He informed us that the last time he used his card was December 22,2017. The agent assisted Mr. with filing a claim and the account was closed due to the nature of the claim.
On December 27, 2017, it was determined by AccountNow that the cardholder would not be granted a credit for his dispute. Per the investigator, based on the information provided by the cardholder and information obtained within our internal records, we have determined that no error occurred. This was enough for the claim to be denied.
On December 27, 2017, a letter was sent to Mr. regarding the outcome of his claim. He was also given the option to request details and or documentation that AccountNow used in determining the outcome of the investigation.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at .
I did ask account now for all the details of this matter, they said I couldn't get any details unless I paid for them. The bottle line is they are insured and my account was compromised and $1386 was stolen from me. I disagree with the account now.Complaint: ***I am rejecting this response because:Sincerely
Following receipt of this complaint, AccountNow reviewed Mr. concerns and determined that his claim will remain denied.
On December 27, 2017, it was determined by AccountNow that the cardholder would not be granted a credit for his dispute. Per the investigator, based on the account activity, IP address and phone number used to access the account, before and after the dispute, we have determined that no error occurred. This was enough for the claim to be denied.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at .
ComplI am rejecting this response because: I'm not going to just accept the fact that this company stole from me or allowed someone to steal from me. I demand restitution for at least a portion of what I lost which is in the amount of $1386.00. Sincerely
My check was direct deposited from my company.. My Card was expired the number on the back to contact account now is invalid you can never get a live rep.. Iths the Friday before Christmas my kids don’t have gifts my check is stuck on a expired card they refuse to transfer to a new activated card I never got a new card issued from the expired card now there making me pay 25.00 for a expired card that wasn’t my fault.. I m very up set can’t go to work now suffering from anxiety...Account Now makes me think this is a totally fraud why allow my check to be direct deposit if they knew I never received a replacement card.. so I’m forced to pay for a expired one.. I will That this farther
The Card referenced in Ms. complaint expired on September 30, 2017. Her payroll posted December 22, and she requested to have the money transferred. Ms. was informed that AccountNow no longer processed Card to Card transfers. She then spoke with a supervisor and was given the option to have a new card expedited.
Ms. chose to have a new card expedited to her December 22. On December 27, Ms. received her new card and was able access her funds.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
I applied online to AccountNow debit card. I received this card in about 2 weeks. I placed $20.00 on the debit card, and by the time I got home... I learned my balance was $10.05. Upon contacting this company customer service I was now told that a monthly fee of $9.95 will be bill toward the card as a monthly fee. No where in the forms or contacts was any fee of $9.95 presented. If so, it was so intentionally worded as to not allow a person to be aware. Even After I got the card, none of the document enclosed ststed any monthly fees, even before or after I activated this card. This is false advertising among other issues. card direct deposit #
The Card referenced in the cardholder’s complaint was loaded for the first time on January 2, 2018 with an initial load of $20.00. Please note, a monthly amount is initially charged at the time of the first value load made to the Card, and charged on the same day of each subsequent month. On January 2, 2018, a Monthly Charge in the amount of $9.95 was assessed to the cardholder’s Card.
Please note, the Monthly Charge, as well as other fees, is clearly described in the Cardholder Agreement that is included on all Card packages and can be reviewed online at *** prior to applying for the card.
The cardholder contacted AccountNow January 2, 2018, and an agent explained the fee and the benefit of having the card.
AccountNow apologizes for any inconvenience the cardholder has experienced. Should the cardholder have any additional questions or concerns, he may contact AccountNow directly at .
business response clearly indicates that 1. I commuicated with one of their agents. This is not true. I sent an email to them, but only receive a general non-direct response. I.E. just sent a response... Of a nature hat didnt fully answer and/or address my concerns. 2. Business gave a website address that is foreign to me, nor was those fees ecplained to me "before I submitted" the online application, or even at the time I activated this prepaid debitcard. I only receive a reply "after" the fees were taken from the card account. This is te problem. 3. Nor can the business prove I was ever give this website in their response... They claimed I visited. In fact Revdex.com can go throughout the same online process and never see these money fees explained or shown before a person card acvount fees are deducted. The requested solution I requested in this complaint I believe is appropriate.Complaint: ***I am rejecting this response because:Sincerely
Please note, the Monthly Charge, as well as other fees, is clearly described in the Cardholder Agreement that is included on all Card packages and can be reviewed online at *** prior to applying for the card.
The cardholder contacted AccountNow January 2, 2018, and an agent explained the fee and the benefit of having the card.
AccountNow apologizes for any inconvenience the cardholder has experienced. Should the cardholder have any additional questions or concerns, he may contact AccountNow directly at .
Please help me to understand what is going on with my complaint. Altought the business made a perfunctory response, as well stated the “so-called” agreement was supplied to me. It was not. In fact, after this complaint was filed the company sent me another card, this time with the agreemwnt in it. This agreement was missing in their first card to me. 1st card *** (no agreement) and 2nd card *** (agreement was enclosed).. clearly the company attempted to backtrack to correct a legal problem. I believe the requested solution is appropriate, as well I have return both cards back to the business. Sent from Mail for Windows 10
Please note, the Monthly Charge, as well as other fees, is clearly described in the Cardholder Agreement that is included on all Card packages and can be reviewed online at *** prior to applying for the card.
Complaint: ***I am rejecting this response because: I have as of 02/01/2018, via tracking# *** (priority mail), Accountnow agent received the two (2) debit cards on 02/03/2018. I have asked on multiple occasions for the account to be closed, instead Account now, sent me another debit card, with a diffirent card number, this time, they included documents with rates, charges and etc., unlike the first debit card. Further, AccountNow, refuses to communicate with me via emails and etc., I have asked the Federal FTC., to investigate to see if AccountNow is violating the Federal "RICO" act. I am still requesting that AccountNow, closeout both those debit cards account, forthwith. Even AccountNow own policies mandates an account to be closed where cards are voluntarily returned by a card holder, and requesting closing of account.
And I as always remain....,
Respectfully yours
Please note, the Monthly Charge, as well as other fees, is clearly described in the Cardholder Agreement that is included on all Card packages and can be reviewed online at *** prior to applying for the card.
The cardholder contacted AccountNow January 2, 2018, and an agent explained the fee and the benefit of having the card.
AccountNow apologizes for any inconvenience the cardholder has experienced. Should the cardholder have any additional questions or concerns, he may contact AccountNow directly at .
I received my bank statement I noticed that it was some transactions that was made to on my account that I didn't make I tried to contact my bank account now so I can find outwhere and what co sended that transaction to them I did give them premission to bill Imy card.I had my card which me.it look like is something going on,fraurd. and account now should do something about.I trying call them I wasn't able to get contact which anybody It is to see that something somewhere is not right I don't understand why would they allowed.an co or person to send illegal notes to them and money out of there accounts that was not approved by the customer.the law outlaw that.thats steeling
On January 1, 2018, the cardholder contacted AccountNow to report unauthorized activity on his card. An agent assisted Mr. with filing a claim, his card was blocked and reissued to prevent further unauthorized activity. Mr. was given the time frame for the dispute investigation. Please note that cardholders are also informed that they have the option to send in a written notice of any transactions being disputed. As of January 4, AccountNow still has not received a written notice from the cardholder.
Per the Cardholder Agreement, if you think an error has occurred with your card, we will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provide a credit to your Card within 10 business days for the amount you think is in error, so that you will have the use of the value during the time it takes us to complete the investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit the Card. For errors involving new Cards, point-of-sale or foreign initiated transactions, we may take up to 90 days to investigate your complaint or question. For errors involving new Cards, we may take up to 20 business days to provisionally credit your Card for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error resolution procedures, call us at *** or the number on the back of your Card or visit ***
Customer Service agents are available to answer calls Monday through Friday 7:00 a.m. to 7:00 p.m. CT (holidays excluded). Hours may be extended during peak times of the year.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at .
On Dec 21, 2017 I went into Family Dollar in Cleveland, Ohio and deposited $1,000 cash to my ACCOUNT NOW PREPAID CARD. The deposit was made in two transactions of $500 each. The first transaction went through onto my card however, the second transaction did not go through onto my card. I went back to Family Dollar and spoke with the Store Manager name *** who called her Merchant Processor and spoke with *** and she confirmed that the funds was sent over to ACCOUNT NOW and if the funds wasn't showing on my card I would need to contact ACCOUNT NOW. I called in on 12/22/2017 and spoke with a Supervisor name *** she stated she was in California, she requested that I send in via fax copies of my receipts to ***. I sent both receipts over to them and called and verified that they received them. I was advised by *** that it would take 24/48hrs for it to be researched and for my funds to be added to my card. This really inconvenienced me for the holiday because I wasn't able to finish my Christmas shopping for my family. I waited more than 24/4lie8 hrs and called back on 12/28/2017 and spoke with Kay who stated she was in California. She stated that it was still being researched and that I still have to wait 24hrs which was longer that the initial timeframe that was stated. I called back on today 12/29/2017 and spoke with another supervisor by the name of Eric who stated he was in California. He advised me that it was expedited to the department that handles this type of issue and that it was still being researched. I have waited over a week for my $500 to be deposited to my card and every time I call in and speak to a supervisor the provide me with timeframes that have been exceeded and no one is taking accountability for adding my funds to my card. Now I have bills that I need to pay and I still have not received my money which is unacceptable. This has really ruined my holiday season being a single parent and still have not received my money. The level of customer service that have been provided has been unacceptable. I work in Customer Service and I would have never treated a person the way I have been treated thus far. No one has went above and beyond to get my funds added to my card. I could see if I did not provide the documentation (receipts) then that would be understandable but there is nothing to research, I've called in 10 times and was stated that only $500 was loaded and I sent two receipts over which reflects a total of $1,000 and my money has yet been loaded to my card. I was also advised that I would receive a update on this issue and no one had called me in a week which is completely poor customer service. This business needed to be reported and as soon as I recover my $500 I plan on terminating my service with this company.
On December 21, 2017, Ms. made two $500.00 loads on to her card through GreenDot; however, only one of the loads posted. Due to a network outage, there was a delay in applying the funds to the card. As of January 2, 2018, the issue has been resolved and Ms. received a full credit for the $500.00 load. As a courtesy, Ms. received a credit of the $9.95 Monthly Fee.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
Charged an security deposit for an hotel stay on Dec 22nd-Dec 23rd. Hotel released the deposit upon checkout AccountNow refuses to drop the hold until Jan 9th. regardless of the fact the merchant isn't claiming the money could only be resolved with a fax that the hotel doesn't do unless its a fraud claim and. All the representatives were sarcastic and very rude and not understanding at all to the fact I will be without money for over 3 weeks terrible policies and once my situation is resolved I'm cancelling my card thru them. Never use them!
On December 28, 2017, Ms. contacted AccountNow regarding a pending transaction on her card from a hotel. She requested to have the funds credited back to her account, as she had checked out. She was given the time frame for the hold to fall of and given the option to have the hotel fax over confirmation that they were not going to collect the pending amount. Please note, AccountNow routinely receives, and processes faxed requests to have pending holds released prior to the expiration date of the hold.
Per the Cardholder Agreement, when you use your Card to pay for goods or services, certain merchants may ask us to pre-authorize the transaction in advance and may estimate the final purchase amount. Transactions at certain merchants that pre-authorize high dollar amounts, especially rental car companies and hotels, may cause a “hold” on your available balance for up to 90 days. You will not be able to use the money on your Card that is “on hold.” We will release any remaining amount when the transaction finally settles.
Following receipt of Ms. complaint, on January 4, 2018, a supervisor from AccountNow’s corporate office reached out to the merchant to confirm the release of the authorization hold. The merchant confirmed the dates in which the cardholder stayed and that the hold was for incidentals. It was confirmed that they were not going to collect the money. Based on the verbal confirmation from the merchant, as of January 4, 2018, the hold was credited back into the cardholder’s account.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
They did explain the beat situation to me and then hotel does not send faxes in these situations. When I reached out to them about the situation they refused to call them after years of being a customer. Im glad the issues been resolved just that it had to come to this level to get results is disappointing Sincerely
They did not ask for any documents when I set up my account. I was able to set up my online account also I was able to log in I had a direct deposit coming in on December XXII and they sent it back to the sender which now have me in a bind and I am not able to access my funds my light bill today December 28th and my lights will be turned off because I want to installment plan. They ask me to send it my ID and Social Security card I did they asked me to send my light bill I did they ask me to send an approval of income paper I did when I set up the account they do not ask for your full middle name they asked for an initial so since my direct deposit has my full name and the company just has my middle initial they said it was security issues and I provided all documents and I'm still not able to access my account nor my funds. Then they said it's because my social security card is not signed so I signed and sent it back and still nothing now today December 28th 2017 I will be in the house with three children and two puppies with no lights all behind AccountNow not doing are presenting their business in the things they want from customer the right way or have the time they waited the day of my direct deposit to tell me that I need it all these things they should be shut down close down because they are not customer service friendly are helpful ornament they mistakes they made as a company
The Card referenced in Ms. complaint was blocked on December 15, 2017 for verification purposes. AccountNow attempted to contact Ms. the same day, but we were unable to reach her. Ms. contacted AccountNow December 21, and the agent advised she would need to send identification documents and deposit verification. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. For security reasons, we may limit the amount, number or type of transactions you can make on your Card and any funding or reload of your Card. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information in regard to the process is made available to customer service to present to the cardholder.
On December 23,2017, the cardholder’s deposit was rejected and returned to the Social Security Administration. Note that the timeframe for a rejected deposit to be returned is 3 business days. Identification documents were still required to reinstate the account. The cardholder’s documents were first received on December 20,2017 and the timeframe given for the review was December 25,2017. The documents were reviewed December 21, 2017, and it was determined that the cardholder provided an unverifiable address document, ID and an unsigned social security card. AccountNow determined that valid proof of address, signed social security card, and a benefit award letter would still be required. On December 22,2017 we received additional documentation. The documents were reviewed December 26,2017, and it was determined that the cardholder provided the benefit award letter and valid proof of address; however, the signed social security card was still required.
AccountNow received additional documentation from the cardholder December 27,2017. The documents were reviewed December 28,2017, and it was determined that the cardholder provided a photo copy of her signed social security card. The same day the account was reinstated. All documents were reviewed within the designated time frame provided.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
Debit card lost... Was charged $25 for 3 day delivery for my new card last Friday.. Here it is Wednesday and Card not sent yet which is very costly for me.. Called them over 20 times and they keep putting me on hold over an hr I really neef my money... I can't even buy gifts for my kids because of them..I'm out on the street
On December 21, 2017, Mr. contacted AccountNow to have a replacement card sent to his new address. For security reasons, he was told that he would receive a call in 72 - hours to complete the process and the card was blocked to prevent unauthorized activity. Mr. contacted AccountNow again on December 26, 2017, and was informed that he would have to wait for a supervisor to update his address and send out a new card. On December 27, 2017, the address was updated, and a new card was sent out with expedited delivery. The card was received December 29, 2017.
Following receipt of Mr. Powe’s complaint, on December 29, 2017, a supervisor from AccountNow’s corporate office reviewed his concern. At that time, as a courtesy, the $25.00 expedited shipping fee was credited back to the account.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at .
Account now inc prepaid Visa card. On or about 12-1-2017 Account now closed my account. I went to use my debit card to purchase something which clearly I know I had the funds because on November 29th , I received a direct deposit from the Social Security Admiinstration. I'm on Social Security Disablity and receive a deposit every month. So after the card keep declining, I walked over to an ATM to withdraw some money , then on the screen in big letters CARD STOLEN! So I went home called account now inc customer service representative to find out what was going on, the person named Darwin , said my account is closed no explanation and he didn't know why . I had a balance of $434.84 left in my account. He told me that I would have to contact SSA the one who sent the Deposit to ask them for a recall letter to get my money back. SSA told me they don't issue recall letters to get remaining funds left in a closed account , the only way they would issue a recall letter if I never received my deposit. SSA told me I have to take up with the bank or a bank manager, customer service representative are giving the run around so I don't know who else to talk to get my money back , that's why I'm filling a complaint with Revdex.com.
The Card referenced in Mr.’s complaint was permanently closed on December 1, 2017. There were two deposits from the Social Security Administration that posted to card on November 29, 2017.It was determined by AccountNow that the funds on the account would be made available for recall by the originator of the deposit.
Per Cardholder Agreement, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law.
On December 4, 2017, Mr. contacted AccountNow and was informed by an agent that the account was permanently closed, and a letter of indemnification was required from the originator of his last deposit. Please note, AccountNow routinely receives, and processes return of funds request from the SSA.
Following receipt of this complaint, AccountNow reviewed the cardholder’s concerns and determined that a letter of indemnification would still be required.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at .
My account has been frozen since Dec 21, 2017 and at that time, I was told I need to verify my information and had to send them my SS Card, Photo ID and Address Verification. I was given a fax number of *** and faxed them immediately. That was Dec 21 in the afternoon. Then I called them to see if they got the documents and they told me after a few hours they got them. So I called back because it was Christmas weekend and wanted to get this solved quickly because I was supposed to go shopping over the weekend to get presents. I called back to see if I could get this issue resolved before the weekend and they told me at that time I need a letter from PayPal to verify I had an account with PayPal although I've been using PayPal for my deposits for 5 years and never had an issue. They told me they had 24-72 hours to review the documents and after more transferring and putting my card in several more times, I got to someone named *** who told me I had to give them a letter from Google Adsense to verify my account with Google and that they couldn't do anything for me until they got that letter. I told her that wasn't possible and asked if I could forward her the email I was sent from Google to verify my account. She said they couldn't do that because there was no email. After a few minutes of her telling me I had no account and saying I this is the first time I've had a deposit from Google, they went back and saw that I had a 10 cent deposit and a 15 cent deposit from Google and then on Nov 21 they saw I had a $259.87 deposit proving not only do I have an Adsense Account but that I also have had one for a long time. Then they tried to tell me that I have to send another document from Google telling them I had an account which I couldn't do because Google doesn't have any such letter and I told this to ***. Then after a bunch of run around again, and several more phone calls to AccountNow, I got another guy named *** who finally agreed to let me give them a copy of the email Google sent me which said my $3400 deposit had been rejected by "my bank." And so I sent that via fax on Dec 22 which put me back in the 24-72 hour loop once again. Then I call today, which is the day I was told this would be resolved by December 26 only to find out 1) they say they don't have to do anything until tomorrow - Dec 27 and 2) apparently they couldn't see my ID clearly which of course, is ridiculous since it's a scan and it's in color, easily read and they can apparently read the other documents which are also scanned and had no trouble with. I can see the scan and I am now on hold once again after faxing them multiple times my ID, SSC and address verification along with the email from Google Adsense, email and they STILL want to put my back in the 24-72 hour loop. It's been since Dec 21 and just in the past 30 minutes, they put me with someone named LEO who is supposed to be some sort of real Supervisor but I can't tell if that's true either. I also scanned and uploaded documents to their online uploader because this guy says it would be faster to get verified. So I did that and they're still saying it's another 24-72 hours to review my documents. They're holding my money still, refuse to unlock my account. I refuse to put the Google Adsense money into their account and still - even without this deposit - they won't unlock my account. They just keep telling me over and over again and this continual cycle can go on and on and on. They can keep saying this every time. There is no way to get to anyone with any kind of ability to solve this problem, they refuse to give me to an actual supervisor and keep lying to me over and over again about what documents they need, what is going on and then send me back through the cycle where I have to re-enter my card over and over again. I want my money and I want my account unlocked and I want them to stop with this ridiculous requirement of me having to tell them who I'm going to be depositing money from. I've never heard of such pathetic behavior. I can understand if there were large purchases involved but when I put in a $6K deposit, they had no problem with that and then the same day bought a vehicle on the card, they had no problem with that either. This has got to stop!
The Card referenced in Ms. complaint was blocked on December 21, 2017 for verification purposes. Ms. contacted AccountNow the same day, and the agent advised she would need to send identification documents and desposit verification. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information in regard to the process is made available to customer service to present to the cardholder.
The cardholder’s documents were first received on December 21, 2017 and the timeframe given for the review was December 26, 2017. The documents were reviewed December 25, and it was determined that the cardholder provided her social security card, a photo of the front of her debit card, and voter registration; however, AccountNow determined that valid proof of address, ID and deposit verification would still be required.
We next spoke with the cardholder December 26 and explained that she would need to send additional documents verifying her address, ID and deposits. That same day, we received additional documentation from the cardholder and the time frame provided for review was December 29, 2017. The documents were reviewed December 27, and it was determined that she provided a valid ID and proof of address; however, deposit verification was still required. Ms. contacted AccountNow December 29, 2017, and the agent advised she would need to send deposit verification.
AccountNow received additional documentation from the cardholder January 1, 2018. The documents were reviewed January 2, and the account was reinstated. All documents were reviewed within the designated time frame provided.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
Complaint: ***I am rejecting this response because: This is a total lie. In fact, on Dec 21st I contacted them and was told I only need to send them my Social Security Card, photo ID and address verification which I did and they couldn't even tell me if that was good enough or if I had to send them something else. They said it would be between 24 and 72 hours before they could make a decision. This was Thursday before Christmas and I even asked for an email to send this to and they said they didn't have one. They didn't even tell me about uploading documents to any online form at all. I got that information way later after pushing them to give me the correct information. They continually told me they had no supervisor although I asked multiple times to speak to a Supervisor, they kept putting me on hold over and over again and I kept having to put in my card number and information over and over again.
Later, I called back and they started telling me I need some document from PayPal to verify that the funds that were in my account need to go BACK to PayPal and they needed a letter from PayPal to state that they were authorized to do so. Then, after questioning their representative, she didn't even know why I would have to verify something that clearly came from PayPal in the first place and I've been depositing into my account for over 5 years. She then decided I didn't need an additional letter and still couldn't tell me if the documents I sent were correct which was my Social Security Card, ID and address verification. She said that if I submitted my documents they would be reviewed within 24-72 hours and she couldn't tell me what documents I sent in, if they were acceptable and refused to tell me if I had to submit this over again am I going to be put back in the 24-72 hour loop. She also told me someone would call me and that never happened. No one called, no one emailed as they said they would.
I called and recalled and called again, kept asking them what they were talking about as far as a document from PayPal and they still couldn't tell me what I needed. I called PayPal and they didn't know what the bank was saying. I called the bank again and while I was on hold with the bank called PayPal so I could get them both on the phone at the same time. When the woman came on the phone from the bank I was already talking to PayPal and relayed what she was saying to me about a "Recall Letter" and PayPal had no idea what this woman was talking about so again, I was told to forget getting a letter from PayPal.
On Saturday, I went through several more people and finally got to a person named ***, and I asked her what is going on with my account. I wanted the bottom line of why this was getting out of control. She told me that the letter I needed wasn't from PayPal. She said the letter needed to be from Google Adsense since I had just had an automatic payment from them for a little over $3400 and that is what froze my account. I told her there was no way I could get a letter from Google. She said it was because it was the first time I had gotten a deposit from Adsense. I told her this wasn't true. I had the two little deposits from Google prior to November because I was linking my account and they were for 10 cents and 15 cents and then on November 21st I had another deposit from Adsense that was around $254 or so. She verified those deposits and then I opened up my Adsense account and read to her the list of what I had to be able to send her. I asked her what she wanted me to send her and she couldn't find anything for me to send her. I even asked if she wanted the email from Google to send her that said the bank rejected the deposit and she said no.
Then I talked to another person named *** right after that because the last runaround didn't seem correct and he said to send the Google email and to send my documents to an upload form. I did that too. Each step, they kept saying they'd send me an email or give me a call to update me on the status and that didn't happen ever. They never called at anytime. They kept saying over and over again, every time I sent in documents it would be another 24-72 hours to verify that I had an account with someone but couldn't figure out whether it was PayPal or Google they needed.
They kept putting me on hold for hours, putting me back in the loop of having to re-enter my information or just plain hung up on me. They even kept me on hold for literally 9 hours and went home after I talked to *** who gave me the same run-around about how he didn't have a supervisor and I had to submit more documents, etc. etc.
The last person I got was *** once again and he said I needed to give him proof I had a PayPal account and I had to prove what my last deposits were in order to unfreeze my account and that I would be put back in the loop for the 24-72 hours although there was an update on Dec 27th and not one word from the company, not an email, not a phone call. I would have complied IMMEDIATELY if I knew what they wanted but they couldn't even tell me and kept over talking me, over talking me, constantly not answering simple questions answering me with canned speeches over and over and over again like they were trying to wear me down with rudeness, not listening, not caring, not helping and talking me to death.
On the very last request, I sent them 11 pages through their fax and 17 pages through their upload site which included my ID, my PayPal deposits, my Google account and those deposits which the last one they rejected. I sent them over and over again because I had no way to verify with any of these people if these were even the right documents.
This was deliberate. I complied with each request. This company is rude, they don't care about long time clients and to give me a hassle on my account which I've clearly been depositing from the same sources over and over again with zero ability to talk to anyone to get this fixed it was one of the most pathetic experiences I've ever had in my life. So much so, I am only putting into this account what I need and no more.
It makes me physically sick to even think about this company, see their card or deal with them in any way. And I can assure you, their representatives are lying on there "reports" because they supposedly record every conversation. I want those recordings and we will see exactly who is lying here.
If that's the case and I don't get them and they want to keep lying, I can subpoena those records and prove these lies. As you can tell by their response, it is clear they are lying and it's clear they don't care about customers at all.
No - I VEHEMENTLY OBJECT TO THEIR RESPONSE!
Sincerely
AccountNow received additional documentation from the cardholder January 1, 2018. The documents were reviewed January 2, and the account was reinstated. All documents were reviewed within the designated time frame provided.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
Complaint: ***I am rejecting this response because: UNACCEPTABLE! An apology? Are you kidding me? I lost out on Christmas and New Years. I wasn't able to buy any Christmas presents. I couldn't get an American to talk to. I was put on hold for hours at a time. I was put on hold for 9 hours one day and they went home because they refused to do anything about my account. There was no supervisor to handle this matter. I had to go to another bank after the release of my money they never called, never said a word. I think there needs to be some compensation here by someone IN AMERICA!
SOMEONE IN AMERICA HAS TO EXPLAIN TO ME WHY THERE IS NO CUSTOMER SERVICE AND WHY THE HUGE RUNAROUND. SOMEONE IN AMERICA NEEDS TO CALL ME AND EXPLAIN TO ME WHY THEIR PHILIPPINE DIS-SERVICE CENTER CAN'T READ THEIR OWN REQUIREMENTS OF WHAT DOCUMENTS ARE NEEDED. SOMEONE IN AMERICA NEEDS TO TELL ME WHY THEIR CUSTOMER DIS-SERVICE CAN'T TELL A CUSTOMER WHAT KIND OF DOCUMENTS ARE NEEDED AND IF AND WHEN THOSE DOCUMENTS ARE SENT THEY CAN'T EVEN SAY IF THAT'S THE RIGHT ONES! SOMEONE IN AMERICA NEEDS TO TAKE RESPONSIBILITY FOR BLOCKING AN INCOMING DEPOSIT AND THEN GETTING THE RUN AROUND FROM THE PHILIPPINES -
UNACCEPTABLE! THIS COMPANY SHOULD NOT GET OFF SCOT FREE AFTER HOLDING MY MONEY, TAKING THE INTEREST FROM THAT MONEY AND THEN DICKING ME AROUND FOR THE ENTIRE HOLIDAY SEASON - NO!
Sincerely
This company is fraud, they steal from consumers. I made a purchase for $25.23 for gas on 12/23/17 and they charged me $126.00 and refused to refund my money back. I have a receipt from the merchant for the $25.23 but this bank charged the $126.00 and said it may take 24 - 48 hours before they refund it back. These people are scammers and should not be allowed to conduct business. They are saying it’s their policy to over charge consumers. Please shut down these scammers and do not allow to continue to steal.
On December 23, 2017, Ms. used her AccountNow card to purchase fuel. She used $25.23 in fuel; however, the transaction was made using the credit option, so a $126.00 authorization hold was placed on the account. Ms. contacted AccountNow the same day and an agent explained this process. Please note, we advise our cardholder’s that it can take up to 48 hours for a hold to be removed.
Per the Cardholder Agreement, If you use your Card at an automated fuel dispenser, If you use your Card at an automated fuel dispenser (“pay at the pump”), the merchant may preauthorize the transaction amount up to $125.00 or more. Any preauthorization amount will place a “hold” on your available funds until the merchant sends us the final payment amount of your purchase. Once the final payment amount is received, the preauthorization amount on hold will be removed. It may take up to seven (7) days for the hold to be removed. During the hold period, you will not have access to the preauthorized amount.
As of December 25,2017, the unused portion of the authorization hold was credited back to the cardholder’s account.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
I have been with accountnow for years they closed my account not giving me a reason why they said they would send me a check for $753.00 that was left in my account. They said check would 7-10 business days no check came I called the again they said 5 weeks time came and gone still no check I call now im giving the run a round!
On October 27, 2017, Mr. account was closed by Bancorp, the issuing bank for the card, because it was determined that the account is not in compliance with the bank’s internal policies and customer agreement provided at the account opening. Please note, per the terms and conditions, AccountNow may cancel or suspend a card at any time. The cardholder was to be mailed a check for the balance of the account upon request. The cardholder contacted AccountNow on October 27, 2017 and was made aware of the decision to close his account and send a check. Please note, we advise our cardholder’s that it can take up to 2-3 weeks to receive the check; however, there is currently a delay in processing with regards to refund checks.
Following receipt of Mr. complaint, on January 5, 2018, his refund check was expedited at no charge for delivery in 3 business days.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at
My account was hacked and I put in a request for an investigation for my missing 44.00 dollars. I put a fraud alert in for 3 companies. I needed info to finish my dispute but accountnow have already made a decision on my case.(how) Now I have to jump through more hoops to get my money back. And I still dont have the info from account now to finish my dispute. I pretty much got robbed.
On December 16, 2017, Ms. filed a claim with AccountNow regarding unauthorized activity on her card.
On December 21, 2017, it was determined by AccountNow that the cardholder would not be granted a credit for her dispute. Per the investigator, the cardholder had an established pattern of card usage with the same merchant. The transactions in question appear to be an attempt to collect and outstanding debt by the merchant. This was enough for the claim to be denied.
On December 21, 2017, a letter was sent to Ms. regarding the outcome of her claim. She also has the option to request details and or documentation that AccountNow used in determining the outcome of the investigation.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
I am having a huge issue with my account to no resolve by this company. On 12/16/17 I called account now about depositing a large amount of funds into my account. It was a buyout from the company I work for. The amount was $10,000 and I wanted to make sure this would go thru with no problems which the operator assured me would be fine. On 12/20/17 the funds deposited into my account. Along with another $1100 deposit, my Christmas bonus from work. I go to draw funds off the card at an atm the card says it’s restricted. So I call and now they tell me I have to verify my identity to release the funds. I faxed the documents they needed called to let them know and the operator tells us call back in an hour and it should be released. I call an hour and a half later to get an operator telling us they didn’t receive the documents, which is a blatant lie, they were faxed from the hotel my girlfriend manages and she made sure the fax was successfully sent. Call back to get another operator that’s tells us something completely different that it could take up to 72 hours to release the funds. So with the holiday that won’t end up being until next Tuesday. The Christmas bonus is my kids Christmas money. Now my paycheck has also deposited and we can’t touch it it’s all held up. So I go to log into my account this morning and the card and the funds are removed from my account. Where the hell is my money. So I call again and now they tell me my account is under review. I understand the large transaction being held up. What I don’t understand is them holding the two deposits from my payroll which has been direct depositing into this account for months, and they never had to verify my identity for that. Also. This company is raping people with fees. They advertise by using direct deposit you save 35 a month in check cashing fees. What they don’t tell you, is every time you make a purchase with the card they charge you $1. I’m spending more money to get to my money then I would if I went to Walmart and spent $3 to cash my check then another $3 to load it on a card to pay bills. Ridiculous. So now 4 days before Xmas I can’t get my kids anything, can’t put gas in my car or buy groceries! Such a joyous time of year! Thank you account now!
On December 19 ,2017, Mr. received a $10,000 payroll deposit. The account was then blocked for further review because the balance had exceeded the $10,000.00 threshold set for AccountNow cards. We spoke with the cardholder December 20, 2017 and explained that he needed to send his photo identification, proof of address and verification of the direct deposit for verification purposes. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. AccountNow may also refuse to process any transaction that we believe may violate the law or the terms of this Agreement. Accounts may also be subject to ID verification. For security reasons, AccountNow may limit the amount, number or type of transactions you can make on your Card and any funding or reload of your Card. The maximum card balance of the card should not exceed $10,000.00; however, AccountNow, in sole discretion, may allow balances larger than the $10,000.00 maximum. The card referenced in the above complaint is an AccountNow Prepaid “Pay as You Go” card. There is no monthly fee for the card; however, a $1.00 fee is assessed when you use it. Please note, all fees are clearly described in the Cardholder Agreement that is included on all Card packages and can be reviewed online at*** prior to applying for the card.
The cardholder’s documents were first received on December 20, 2017 and the timeframe given for the review was December 25, 2017. The documents were reviewed December 21, 2017 and it was determined that the cardholder provided photo identification and photo of the front of his card; however, AccountNow determined that valid proof of address, a signed social security card, and verification of the $10,000.00 deposit would still be required.
On December 21,2017, a supervisor from AccountNow’s corporate office reached out to the cardholder to explain that he would need to send additional documentation. On December 22,2017, we received additional documentation from the cardholder which included photo identification, birth certificate and W2; however, AccountNow determined that valid proof of address, and verification of the deposit would still be required.
Following receipt of this complaint, AccountNow reviewed Mr.’s concerns and determined that valid proof of address and verification of the deposit would still be required.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at .
Complaint: ***I am rejecting this response because:
First, accountnow completely avoided where I stated I contacted their customer service prior to making this deposit to make sure there would be no issue. Their account rep assured me there would be no issue. He also did not tell me there was an account limit but actually told me you could deposit up to $10,000 per day. I am not here to argue the terms of the care, however when I called this accountnow rep should have had my account pulled up in front of him on his computer and seen that there was a small balance on the card, and told me this was going to send it over this limit! Now, the very first customer service rep I spoke to on 12/20/17 told me to make a copy of my id/ and the card and this would lift the hold. I also have a screenshot I will be uploading that states this on my account while I could still view it. The 2 other deposits that occurred that day were unexpected in 14 years that I have worked for the same company those never have deposited until my last day of work before the holiday.Which would have been on 12/2//17. As I've explained on numerous occasions to accountnow I lost many important documents in a fire. On 12/19/17 I had to acquire a new state id. verifiable by the issue date on the copy I sent to accountnow. I used all the documents I have sent to account now at government and state offices to verify my identity, social security number, and proof of residence. I sent accountnow the copies they originally asked of me called a rep to inform them. the first rep tells me to call back in and hour and a half and it should be lifted. I wait call back. The second rep I spoke to told me they did not recieve the faxes and only wanted to argue that I sent it to the wrong fax number. I hang up call again and this is when I'm finally informed it can take up to 72 hours. Yes an account now rep reached out to me. Whom I also explained that these documents were hard to come by this rep goes "well what documents don't you have?" I said my social security card. She states well thats exactly what I need and until they recieve it all the funds will sit on hold. This is the first time in account nows response that I now need proof of deposit this could have been obtained along time ago from principal financial group where the deposit came from. At this point the funds have been on hold for a week as of 12/19/17, I called principal financial grroup to have the large deposit reversed back out of my account, I realize this can take some time. I also informed account now of this but could not understand their operator so not sure if anything is being done on their end since I have not heard anything except this response from them. My Christmas bonus and pay check are still on hold as of 1/4/17. on 12/30/17 my social security card came in the mail, and I immediately faxed a copy to accountnow on the same day. still nothing. I had to make another withdrawl from my prinicipal financial account, which has all the same verifiable information that accountnow has, to cover these locked up funds over the holiday. In doing so, it cost me $1000 in taxes. These funds were to be invested in the purchase of a new home and not drawn out like this. If account now does not release the rest of my funds on this card immediately, I will be seeking compensation.
Sincerely,
***
From: Nikki Alt [mailto:***]
Sent: Thursday, January 11, 2018 2:58 PM
To: info <***>
Subject: Attn:dispute #***
I just wanted to send another update about our dispute. We still have heard nothing from account now. We were contacted by principle financial group stating that accountnow will not return our deposit back to our account. So they now have 12108 locked up in this account. I call them today and now they are telling me more different items I need again that I need to prove my identity. They have received a copy of my social security card, my state issued Id, a copy of my birth certificate, a copy of my w2, and I have now emailed a copy of the deposit to their disputes department. According to the operator the only things they have is Id, social security card and copy of card. Besides the deposit paper all of my items have been sent to the same fax number. For account now at ***. They are now telling me they still need proof of residence eg a utility bill. Utilities are not in our name at this residence. I’ve had payroll depositing into this account for six months from the same co. With the same address, my state issued I’d was just issued on 12/20/17 with the same address. Please help, this money needs to move to cover closing costs on a house.
Thank you!
***
Sent from my iPhone
As of January 12, 2018, all the required documents were received and Mr.’s, account has been reinstated.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at .
I went to Kroger to use Western Union to load money onto my debit card through AccountNow, as I always do. I've never had an issue before out of all the times I've personally done this. I called Western Union to check the status of the money being sent to the debit card, and they informed me that the information has been sent to the company AccountNow. So I call AccountNow, and speak with a customer service representative. The lady informed me she had submitted a complaint form about the issue, which I did not ask for. I was simply calling to check on the status of the money being sent to be loaded onto my Debit card. She informed me that she had already submitted the appeal, and it would take 24-72 business hours for the appeal to be looked at by the IT department. So satisfactory was not well with her, so I then proceeded to speak with her supervisor. Her supervisor then continued to give me the run around, informing me that they are having problems receiving Western Union right now. She also informed me it would take 24-72 hours for that to be seen. I then informed her that I've done this plenty of times, and the money was always deposited into the account within a 20 minute average. The longest wait time was 30 minutes that I had ever had.
On December 21, 2017, the cardholder loaded $100.00 on to his card through Western Union. Due to a network outage, there was a delay in applying the funds to the card. As of December 22, 2017, the issue has been resolved and Mr. received a full credit for the $100.00 load.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at .
My funds were removed off of my card by super 8 motel because I didn't stay at the hotel. I was advised that they had refu fed my money back when they canceled the transaction yet still have no money in my account. I contacted account now who's representatives are so rude and unapologetic. They seem not to even be concerned about my funds.
On December 20, 2017, Mr. contacted AccountNow to file a claim for $119.42 for a cancelled stay at Super 8.
On December 22, 2017, it was determined by AccountNow that the cardholder would not be granted a credit for his dispute. Per the investigator, it was confirmed by a Super 8 manager that the cardholder checked into the hotel November 29, 2017 and stayed two nights. The cardholder presented valid identification and signed registration forms. The charge made to the cardholder’s account covered the two-night stay. The manager confirmed that there was no refund processed. The claim was denied.
On December 22, 2017, a letter was sent to Mr. regarding the outcome of the claim. He also has the option to request details and or documentation that AccountNow used in determining the outcome of the investigation.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at .
Complaint: ***I am rejecting this response because: My information had been stolen and I affirmed then of that . I want a full refundSincerely
Per the investigator, it was confirmed by a Super 8 manager that the cardholder checked into the hotel November 29, 2017 and stayed two nights. The cardholder presented valid identification and signed registration forms. The charge made to the cardholder’s account covered the two-night stay. The manager confirmed that there was no refund processed. The claim was denied.
Mr. has the option to request details and or documentation that AccountNow used in determining the outcome of the investigation.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at .
Complaint: ***I am rejecting this response because:My wallet was stolen and I told them thatSincerely