AccountNow Reviews (%countItem)
View Photos
AccountNow Rating
Address: PO Box 1966, San Ramon, California, United States, 94583-6966
Phone: |
Show more...
|
Fax: |
+1 (925) 498-1801 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for AccountNow
Add new contacts
ADVERTISEMENT
On 07/07/18 I called in to file a dispute about a $200 transaction that was made on my account listed with a 06/29/18 date. The first rep I called stated that she had started the dispute and that I should have my money back in my account by 07/13/18. Well, on 07/13/18 I checked my account and no funds. I called again and spoke to another rep who stated I would have to close the card, submit a dispute form and received a new card. I agreed and was told that I would receive a provisionary credit on my account within 10 days of their receipt of my dispute form. The refund was there within 2 days, however, I had not yet received my card. I called again and asked if I could have the money transferred to my 2nd card on the account and they stated they no longer had card to card transfer option. First, I received no notification of this. Secondly, I did not authorize this transaction, therefore, I should be able to be considered an exception. This has not been the first incident I had with this company. I have had my card deactivated and my account frozen due to supposedly suspicious activity, however, there were no suspicious transactions listed and they could not tell me exactly what the "suspicious activity" was.
On July 14, 2018, *** contacted AccountNow to report unauthorized activity on her card. Given the nature of the claim, the card was cancelled, and a replacement card was issued. Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Please note, the timeframe to receive a new card is 5 – 7 business days.
On July 18, 2018, it was determined by AccountNow that the cardholder would be granted a credit for the full amount of the dispute. A credit was applied to the account that day. On July 19, 2018, *** contacted AccountNow to request a transfer of funds to another account. She was informed that AccountNow no longer processed Card to Card transfers. For security reasons, AccountNow has limited such transfers to the online banking feature. Cardholders can access their account online at my.accountnow.com, and funds can then be transferred between two active AccountNow cards.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at *** or visit us online at my.accountnow.com.
I had an account with a prepaid debit card through Ready Debit for several years without any problems. The beginning of this year I was notified that my account was closing and funds would automatically roll over into a new account with Account Now. Since that time, my new Account Now card has been deactivated almost daily. When I contact Account Now, they have told me that someone attempted to use it out of the country, so they deactivated the account; however, I'm usually told there's an issue with their system which is causing customers' accounts who rolled over from Ready Debit to be deactivated. Whatever the problem is, I am at the point of calling their call center every morning to have them reactivate the account before I use the card. This has been going on for months. And unless I withdrawal money from the ATM, I can't use my card on Sundays because their call center is closed
Please find this letter in response to your correspondence dated July 19, 2018 regarding the above-referenced matter. Thank you for bringing this concern to our attention. We are taking the necessary steps to correct a known system issue. AccountNow is committed to providing a successful resolution.
As a courtesy, we have applied a credit of $50.00 to ***’s account. We appreciate your patience during this time.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at ***.
On May 2nd I was scammed and shortly after they confirmed it and gave me back my money. Initially they said I would be able to get my money back immediately and then later another customer representative told me I have to wait 5 weeks to get it in the mail via check. The check was sent May 25th and should’ve arrived June 29th, 2018 at latest. I have still not received my money and I have gone over 2 months without t. It has put in me a bind and I am now homeless crashing with friends. Can not pay any bills and they have yet to give me an update on the status of my check.
On May 2, 2018, *** reported unauthorized activity on his card. Given the nature of the transactions, the account was permanently closed.
On May 16, 2018, the cardholder received a provisional credit for the full amount of his claim. Given the status of the account, it was determined that he would receive a check for the balance of his account. A check for the balance of the account was issued to *** on May 25, 2018. Please note, it may take up to 5 – weeks to receive a check.
Following receipt of this complaint, a supervisor from AccountNow’s corporate office reviewed ***’s concern. It was determined that the check issued on May 25, 2018 had not been received. On July 24, 2018, a new check was expedited to *** for 3 – day delivery.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, he may contact AccountNow directly at ***.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
expired in July 2016. Acct# *** In 2017 I started the process of getting my funds because AccountNow closed my account. I submitted all the documentation they asked for to prove my identity. They then told me I needed to wait for them to contact the bank about releasing my funds to them. Thaf a check would be issued. It's been nearly a year and they claim to still need to wait on the bank. I asked for the banks information they said they couldn't prove me with contact information besides the name Bancorp Bank that the bank would not give me information regarding my account anyway. How are they in communication with the bank if they cant provide me with any information. Every time I call I pull up my information via the automative system but customer representivies can't I have to plead with them to transfer me to a supervisor and sometimes that does work. I just need my money because it's mine. As of today I still have not got any resolve. Thank You for your help
In April of 2016, the balance of ***’s account was transferred to the State of Georgia under the Unclaimed Property Law, given that the account had been inactive over a prolonged period of time. Any money removed in the escheatment process will be held until the cardholder contacts the state. AccountNow attempted to recall the funds for ***; however, there was no guarantee that the funds would be returned to us.
In ***’s case, we were unable to recall the funds from the state. *** must contact the state of Georgia directly regarding this matter. Information about the return process can be found online at Georgia.gov. The state offers an Unclaimed Property Program for people seeking to recover property.
AccountNow apologizes for any inconvenience *** has experienced. Should Mr. *** have any additional questions or concerns, he may contact AccountNow directly at *** or visit us online at ***.
Complaint: ***I am rejecting this response because: my name isn't listed on the website Sincerely
In April of 2016, the balance of ***’s account was transferred to the State of Georgia under the Unclaimed Property Law, given that the account had been inactive over a prolonged period of time. Any money removed in the escheatment process will be held until the cardholder contacts the state. AccountNow attempted to recall the funds for ***; however, there was no guarantee that the funds would be returned to us.
In ***’s case, we were unable to recall the funds from the state. *** must contact the state of Georgia directly regarding this matter. Information about the return process can be found online at ***. The state offers an Unclaimed Property Program for people seeking to recover property.
AccountNow apologizes for any inconvenience *** has experienced. Should Mr. *** have any additional questions or concerns, he may contact AccountNow directly at *** or visit us online at ***.
I have been an Accountnow card holder since 2013 and this is the first time that I have filed a dispute and requested a refund. I am a single parent and this is not fair to me or my children. This has been going on since April 2017. $29.99 every month was being TAKEN from my account without my authorization by Worldventures. Once I saw the charge I would contact Accountnow and they would state that since the charge was in a pending status they could not dispute it, they would also state that if I wanted to report my card compromised, I would have to let them deactivate one card which would cause me not to have access to the funds and I would have to wait 7-10 days which was not an option for me. This past June another charge was deducted which caused a SEVERE HARDSHIP and at that point I wanted this to stop. I then contacted Worldventures and Accountnow and the only resolve that I have been given was cancellation of the old card and wait 8 days for the new one. The rep that called me from Accountnow conferenced me and the merchant on a call and then disconnected himself. Still NO RESOLVE. I just want my money back.
On June 29, 2018, *** contacted AccountNow to report unauthorized activity on her card from World Ventures. Given the nature of the claim, the card was cancelled, and a new card was issued.
On July 12, 2018, it was determined by AccountNow that the cardholder would not be granted a credit for her dispute. Per the investigator, the cardholder had a history with the merchant in question. The transactions appear to be an attempt to collect an outstanding debt. Prior to the collection of the funds, there were declined transactions from the same merchant in the amounts being disputed. This appears to be some form of membership that was not cancelled by the cardholder. This was enough for the claim to be denied.
On July 12, 2018, a letter was sent to *** regarding the outcome of the claim. She was also given the option to request details and or documentation that AccountNow used in determining the outcome of the investigation. The cardholder may also settle this matter by contacting the merchant directly.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at
Complaint: ***I am rejecting this response because: I contacted Accountnow prior to June 29, 2018 and each time I was told that since the charge was pending that I would need to call back. I am a single mother and I work 2 jobs I would not remember to call within the next day or so once the charge went from pending status to paid. The reason that the merchant would attempt to charge my card and was unsuccessful was because the funds were not there. I have never had a relationship with this merchant World Ventures and the fact that I have been an Accountnow customer for 5+ years and this being my first dispute I feel that there is not enough consideration being given to me as the cardholder. I do not agree with this decision at all. Sincerely
On July 12, 2018, it was determined by AccountNow that the cardholder would not be granted a credit for her dispute. Per the investigator, the cardholder had a history with the merchant in question. The transactions appear to be an attempt to collect an outstanding debt. Prior to the collection of the funds, there were declined transactions from the same merchant in the amounts being disputed. This appears to be some form of membership that was not cancelled by the cardholder. This was enough for the claim to be denied.
On July 12, 2018, a letter was sent to *** regarding the outcome of the claim. She was also given the option to request details and or documentation that AccountNow used in determining the outcome of the investigation. The cardholder may also settle this matter by contacting the merchant directly.
Complaint: ***I am rejecting this response because: The merchant did find that they were in error and that I had not in fact sign up to do business with them. They refunded part of the funds and Accountnow in my opinion did all they could to keep that from happening. I am not happy with the way Accountnow handled this entire process. Sincerely
On June 4, 2018 my Osage headright check was direct deposited to my prepaid Account Now VISA card in the amount of $577.37. I was able to use this card on June 4, 2018 to make three different transactions. The first in the amount of 28.75, the second in the amount of 203.00, and the third in tbe amount of 103.00. I now have a balance of 242.62. Upon trying to make a fourth transaction my card was declined so I called the number on back of my card and was informed my account was closed and the only wah for me to receive the 242.62 was for them to request a paper check be printed and sent to my address by mail and it would take up to five weeks for me to receive. I called several times within that five week period just to check status and each time was assured I would have within those five weeks. I called the morning of June 12, 2018 which would be a day passed the five weeks and was told there was t a request made to have the check printed. A lady named Kay said she would issue another request and it would be in my mailbox within 5 weeks. Waited 15 min and called back and this lady told me there was a request made on June 4, 2018 but there was still no check issued. I said so you cant give me a date that the check will be issued. She said no. I asked to speak to someone higher up and was told no.
On June 4, 2018 ***’s account was permanently closed. Given the status of the account, it was determined that she would receive a check for the balance of her account. Please note, it may take up to 5 – weeks to receive a check.
Following receipt of this complaint, a supervisor from AccountNow’s corporate office reviewed ***’s concern. At that time, it was determined that a check for the balance would be expedited to *** for 3 – day delivery.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at (***.
Hello the end of may 2018 I had a debit card with account now They canceled my card with no reason or explanation as too why my account was canceled. I called to ask the reason why they keep telling me the back office canceled my account. In the process I had my work checks direct deposit to this card. currently there is $380.00 current on this card I can't use. I called several times min of 5 times I have called. First I was told that I have money in that account and that I would be issued a check for the $380 and it will take a min of 5 weeks, I explained the $380 is my rent money and I am do to be evicted in 2 day's for none payment. It's been a total of 10 plus weeks and I keep getting the run around about my money in this account. I have been nothing but patient and more patient trying to resolve this matter. They keep telling that my money has to be approved to be released to me I doesn't make any sense to me. please help . I even asked them to direct deposit my money $380.00 into my bank account to I can pay my rent this Friday, they keep given me the round around saying it's going to be another 5 weeks before I receive my money that's mines I am not understanding this at all.
The card referenced in ***’s complaint was closed on May 31, 2018, for security reasons. It was determined by AccountNow that we could no longer continue servicing the cardholder’s account. Per the Cardholder Agreement, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification.
Following receipt of this complaint, a supervisor from AccountNow’s corporate office reviewed ***’s concern. At that time, it was determined that a check for the balance would be expedited to *** for 3 – day delivery.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, he may contact AccountNow directly at ***.
I went to a local ATM to withdraw Cash and The ATM did not disburse my 420.00 plus the ATM fee of $3.00 plus account now charges $2.50 for not using an ATM in there network. I called to file a dispute and uploaded all documents and am now being told they have no time frame on review. Not for nothing this is crazy. I am a paying cutomer who is charged $9.99 every month and spend tons of money in fees to have this prepaid card and yet Im told sorry so sad for you that the ATM didnt disburse your money. I am now left with 12 cents and no idea when I am going to get my money. Not for nothing my husband lost his job and we are waiting for Unemployment. I have Cancer and haven't been able to afford to pay for my treatment now that My money is held up. I do not get a paycheck again until Friday. How do you suppose I get food or anything else. I find it poor business to tell a customer sorry we dont know when we cant get you your money. Also when I call the automated system it doesnt recognize I have a dispute on file but yet the representative tells me they can see it and have my documents and give it a few days and rest assured they are doing everything. I am not comfortable with not being able to speak to a person that understands my situation. I am not asking for much just my money. Honestly I like the convience of this company but Netspend is better in terms of customer assistance. I mean honestly someone got a hold of my account with netspend and they shut the account down sent me a new card by next day and refunded all my money in 3 hours while they did the investigating. How come Account now doesnt do that. ALso account now use to allow loans on your pay I wish they would bring that back so if this awful thing was to happen to me again I would be left with 12 cents and a small child to feed with no money. I wish that account now took the consumers issues more seriously. I mean honestly I dont know to many people who could survive without basically their whole paycheck until the following week. I agree this is an ATM fluke but to make me suffer and I sent pictures showing the time and what the screen said. I have contacted the owner of the ATM and told them they have an issue and this is the second time its happened to me and I will never ever use their ATM and I also contacted Accountnow JUly 6th at 7:00 am cst since the incident happened at 3:15am cst.
A provisional credit for the full amount of the claim was credited to the account on July 17, 2018. This credit has been granted provisionally while we complete our investigation. The investigation will be finalized no later than August 20, 2018.
On June 14,2018 I use a ATM In Las Vegas and try to withdraw 180 dollars off my card well the ATM took the money off my card but never dispense my cash so I notified account now about the issue fax over the paper work they was asking for so then when I called a customer service representative told me to call back on June 29,2018 for a update I did then I was told to call back July 30,2018 for an update when I do I always get the run around and all I want is my money back then I received a letter stating in the mail stating that my funds was returned to my card then I called in regards to the letter and customer service representative told me the letter was false and they will be more mindful of the letters they send out all I want is my money back please help me so I can put this behind me.
On June 14, 2018, . *** contacted AccountNow to file a claim for an ATM transaction in which she did not receive the money, but funds were taken from her account.
The claim is currently in process. Provisional credit is not due until July 29, 2018, because a written notice has not been received. As outlined in the ter*** and conditions, we may complete the investigation before determining whether credit is to be granted when the written notice is not returned. The dispute was accepted on June 14, 2018, the written notice was due on June 28, 2018, and to date has not been returned. . *** may upload the written notice to *** or fax to ***. Please note that the written notice will further assist the investigation but will not result in provisional credit. A determination for provisional credit will be made upon completion of the investigation.
AccountNow apologizes for any inconvenience . Thomas’ has experienced. Should . *** have any additional questions or concerns, she may contact AccountNow directly at ***.
Complaint: ***I am rejecting this response because:The written request was fax over June 14,2018 the date of the incident and then I received a letter stating my funds was returned to my card,which I enclosed a copy of the letter.Sincerely
The claim is currently in process. Provisional credit is not due until July 29, 2018, because a written notice has not been received. As outlined in the ter*** and conditions, we may complete the investigation before determining whether credit is to be granted when the written notice is not returned. The dispute was accepted on June 14, 2018, the written notice was due on June 28, 2018, and to date has not been returned. . *** may upload the written notice to *** or fax to ***. Please note that the written notice will further assist the investigation but will not result in provisional credit. A determination for provisional credit will be made upon completion of the investigation.
AccountNow apologizes for any inconvenience . Thomas’ has experienced. Should . *** have any additional questions or concerns, she may contact AccountNow directly at ***.
The claim is currently in process. Provisional credit is not due until July 29, 2018, because a written notice has not been received. As outlined in the ter*** and conditions, we may complete the investigation before determining whether credit is to be granted when the written notice is not returned. The dispute was accepted on June 14, 2018, the written notice was due on June 28, 2018, and to date has not been returned. . *** may upload the written notice to *** or fax to ***. Please note that the written notice will further assist the investigation but will not result in provisional credit. A determination for provisional credit will be made upon completion of the investigation.
AccountNow apologizes for any inconvenience . Thomas’ has experienced. Should . *** have any additional questions or concerns, she may contact AccountNow directly at ***.
Complaint: ***I am rejecting this response because:Sincerely
I have been using account now for direct deposit for my employers for years. I enjoy getting paid a day earlier. I've never had an issue with getting my paycheck until the week ending 7/6/2018. My employer's pay day is Thursdays. My direct deposit is always sent to my bank on Tuesdays. Nothing changed this week. Per my employer my ach was sent on 7/2/2018. It was not processed by account now until today per payroll's ach clearing house. Account now is still saying they don't see any funds sent to my account. They have no one to follow up with, and there's an automated message stating if a deposit was due, but you don't see it to contact your employer, or whomever is sending the deposit. I've never heard this message and I've been a customer for years. This slip up has caused my cell phone to be shut off because I was due to pay it today. I also have two other bills I need to pay, which will result in fees. I'm so upset because accountnow has made no effort to see where my money is. Customer service kept telling me over and over it was my employer. I even had the payroll manager get on the phone with them. they had no answer and said the same thing, if we don't have it, that means it wasn't sent. I'm the only person in a company of over 100 people that was not, and has not been paid! I'm pissed!
Per the AccountNow website, AccountNow will process deposits as soon as they are received—which may be up to 2 days faster than you would normally receive a check from your employer. This is subject to your employer's process and timing. Often employers may not submit early every pay period depending on the day of the week, month and holidays. This means you will not always get your deposit as early every pay period.
The notification of a pending deposit is meant to inform the cardholder of future funds being routed to the account, this does not indicate that the deposit is available. As mentioned on the website, AccountNow will process deposits as soon as they are received. The deposit in question posted on July 5, 2018.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, he may contact AccountNow directly at ***.
Complaint: ***I am rejecting this response because:
My employer showed me the deposit was sent on the 2nd. Account now continued to blame my employer when it was account now that did not process the deposit until the 5th. The that they can't admit their wrong doing is bothersome. I will never do business with you again! You were wrong. My payroll Dept spoke to one og account now reps and they had no explanation. It was the same generic response. When payroll told them the day it was sent, and the day they actually processed, it was still the same response. These people are frauds! Sincerely
Per the AccountNow website, AccountNow will process deposits as soon as they are received—which may be up to 2 days faster than you would normally receive a check from your employer. This is subject to your employer's process and timing. Often employers may not submit early every pay period depending on the day of the week, month and holidays. This means you will not always get your deposit as early every pay period.
Complaint: ***I am rejecting this response because:You guys keep trying to blame the employer when my employer called you telling you when they released the funds. They also could see when account now prpcproce the direct deposit. It was 2 days after it was sent! I already switched banks, and I'm letting as many know what happened. Sincerely
On June 1, 2018 my debit card was compromised and a card to card transfer was made in the amount of $500.00. When I noticed the discrepancy, I reported the card stolen (within hours). After disputing the charges I sent the proper paper work to dispute charges. At which this time left a balance of 401.00 on the card. After reporting the card stolen, the automated system said a new debit card would be issued and if I wanted it expedited it would cost $25.00 which my card was charged and left a balance of 389.00, but I never received another card. I called Account Now on June 4 and was told that the account had been closed because of my information being compromised. I was then told that any funds to be issued me would be sent in the form of a check. On June 13, the Risk Department completed their investigation and credited my account for $500.00 which made the balance of my card $889.00 that was to be returned to me in the form of a check. I was told that sending a check to me would involved up to 5 weeks. It has now been three weeks, and I have not received any check. I do not think this is fair because if my account was still active I could be using the funds. The company closed by account so I don't understand why I have to wait 5 weeks for the to return my money.
On May 31, 2018, *** reported unauthorized activity on his card. Given the nature of the transactions, the account was permanently closed.
On June 13, 2018, the cardholder received a provisional credit for the full amount of her claim. Given the status of the account, it was determined that she would receive a check for the balance of her account. Please note, it may take up to 5 – weeks to receive a check.
Following receipt of this complaint, a supervisor from AccountNow’s corporate office reviewed ***’s concern. At that time, it was determined that a check for the balance would be expedited to *** for 3 – day delivery.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at ***.
I have been using Account Now for several years, receiving my direct deposit biweekly. Today my deposit had not posted so I contacted customer service to speak with someone. The phone system does not allow you to speak with a live person unless you are reporting a card lost or stolen. I inadvertently pressed the button and my card was blocked. I then speak with a representative who orders me a new card and tells me once my deposit posts I can go to Walmart and get 1 time access to my family New. I then ask her if they offer expedited card delivery. She stated they did and proceeded to ask me some security questions. Apparently I missed one and was told I would need to send in documents to receive my new card. After the call ended, I received the email stating my online access has been blocked due to too many failed attempts at signing on. Ok? The email provides an email or fax # to submit the requested information. I email it. A couple hours later I see the deposit hit, I travel to Walmart and contact customer service as I was told to. The customer service rep proceeds to tell me what can't access my money now bc of the restriction placed on my account by the initial incorrect security question answers. I complain that one has noth By to do with the other. I ask can they check as I submitted the requested information this morning. The rep is like email??? Yes sir, email. I'm then told they don't accept email. I told them this came directly from their letter and I was told "sorry we haven't updated it". I explained that I am going out of town and need access to my funds. They can care less. I uploaded the information and ask if it can be expedited as they say the t can take 5 business days!!! They were rude, condescending and not helpful l at all. After going back and reading the original email they sent. It clearly states the restriction is only for online access and not for the card. I'm so frustrated. I'm supposed to fly out tomorrow and Account Now is ruining everything.
On July 5, 2018, *** mistakenly closed her card through AccountNow’s IVR phone system. She requested a replacement card be issued with expedited delivery. She was required to answer security questions to process the request; however, she failed the security questions and as such, the agent advised she would need to send identification documents for verification purposes. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information in regard to the process is made available to customer service to present to the cardholder.
The cardholder’s documents were first received on July 5, 2018 and reviewed that same day. It was determined that the cardholder provided the documents required and the account was reinstated. A card was expedited to *** for 3 – day delivery. As a courtesy, the $25.00 expedite fee was credited back to her account. *** was also given access to the balance of her account.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at ***.
Show proof of identity 4 times now some one stole My card I reported stolen and they still not returned my money keep saying more documents I want my money and close my account
On May 25, 2018, the cardholder contacted AccountNow to report a lost card. The cardholder was previously required to answer security questions; however, the cardholder failed to correctly answer and as such, the agent advised he would need to send identification documents for verification purposes. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information in regard to the process is made available to customer service to present to the cardholder.
The cardholder’s documents were first received on June 25, 2018 and the timeframe given for the review was June 28, 2018. The documents were reviewed June 27, 2018 and it was determined that the cardholder provided an envelope listing a new address; however, AccountNow determined that valid proof of address and his photo identification would still be required.
As of July 5, 2018, AccountNow has received all of the required documentation. ***’s account has since been reinstated and he was issued a new card.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, he may contact AccountNow directly at ***.
I thought I misplaced my accountnow card. I called them to see what my options where and they immidatly canceled my card...understandable but this was of no option to me...I called back and verified my card number social all my past transactions and requested they allow me a 1 time online purchase so I could western union myself my money because I have kids and can't go without for 5 days waiting on a new card.....they declined and advised I can only have 1 time access at an atm or store with my card...which I lost....if I'm verifying all of my information social transactions account numbers why can't you approve a 1 time transaction online??? I now have 2 kids and no money for 5 days...worse service ever
The card referenced in ***’s complaint was cancelled on June 29, 2018, because it was reported lost. At that time, a new card was issued. On June 30, 2018, *** was given access to the balance of the account using the old card. Under certain circumstances, AccountNow may allow cardholders to access funds from a closed card as a one – time courtesy.
*** must wait to receive her new card before using the remaining balance. Please note, the timeframe to receive a card is 5 – 7 business days.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at ***.
I had my check deposited into my ex boyfriend account he is the card holder they allowed me to closed the account the account was registered to my email they verified the account had my check in it and him and I both have asked it be released and they refuse I have all the account information account number his date of birth and they refuse to speak to me
According to ***’ complaint,
Please find this letter in response to your correspondence dated June 30, 2018 regarding the above-referenced matter. Thank you for bringing this concern to our attention. We take these complaints very seriously and are committed to providing a successful resolution.
Following receipt of this complaint, AccountNow reviewed ***’ concerns. *** mentioned several times in her complaint that the account in question is under another person’s name. We take every precaution in protecting our cardholder’s accounts. We are unable to disclose any information about the account referenced in this complaint without the consent of the cardholder.
AccountNow apologizes for any inconvenience that *** has experienced. Should *** have any questions or concerns regarding this matter, she may contact AccountNow directly at ***.
Complaint: ***I am rejecting this response because:on more then one occasions *** has called with me on the phone and we both got the same answer he has giving me the account number the account was set up online with my email so clearly mr *** knows I have access to the account if the check they are holding in the closed account does not have the card holder name on it and it has my name on it I do not see why they are holding it account now allowed me to close the account even tho im not the account holder mr *** no longer holds an account with account now I have ordered a card from account now and just ask that my check only is placed in the account I open with account now thank you Sincerely
Following receipt of this complaint, AccountNow reviewed ***’ concerns. *** mentioned several times in her complaint that the account in question is under another person’s name. We take every precaution in protecting our cardholder’s accounts. We are unable to disclose any information about the account referenced in this complaint without the consent of the cardholder.
*** may contact AccountNow with the cardholder referenced in the complaint regarding the matter.
Customer Service agents are available and more than happy to assist Monday through Friday 7:00 a.m. to 7:00 p.m. CT (holidays excluded). Hours may be extended during peak times of the year.
AccountNow apologizes for any inconvenience that *** has experienced. Should *** have any questions or concerns regarding this matter, she may contact AccountNow directly at ***.
My account with account now was hacked into on Thursday June 28, 2018 at 1:08 am. My paycheck was direct deposited into my account in the amount of 1000.00 at 4:26pm on Wednesday June 27, 2018. On Wednesday, I went to US Bank ATM machine inside of Lund’s and Byerlys grocery store to withdraw $500.00 because that is my daily limit that I can withdraw from my account. Therefore, I had to wait the next business day to withdraw the remaining funds so I could pay my rent that is due on today June 29, 2018. I immediately contacted them and explained to them that I need my money immediately because I have to pay for my rent and I don’t want to be evicted. They told me it will take 30-60 business days for them to relase the rest of my paycheck to me. They are not understanding the pain and suffering this is causing me and my family. I also want to know why prepaid card companies are not allowed to have chip readers on their cards like everyone else. All I want is my money back in the amount of $495.19 so I can pay my rent to my landlord before July 6th, 2018. If I don’t have my rent money by then you family and I will be set outdoors/homeless.
On June 28, 2018, *** contacted AccountNow to file a claim for an unauthorized transfer made from her account. Given the nature of the claim, the account was closed.
The claim is currently in process. A written notice for the claim was received on June 29, 2018, we will determine whether an error occurred within 10 business days from that date. This would make the provisional credit due by July 13, 2018.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at ***.
Complaint: ***I am rejecting this response because:My account was hacked into and all of my account information and personal information is in the hands of some who is now applying for credit in my name. This is my paycheck that I worked hard for and they are keeping my money. I did not authorize this payment to go through and I want my paycheck sent to me as soon as possible. They told me it would take 60 to 90 days for me to get a response, this is unacceptable. Everyone that I talk to is saying different things very poor customer service. I am highly upset because they are making it seem like it is their money that they gave to me. I work hard everyday for my paycheck and now I am unable to pay my rent because they fail to have their have the web site secured.
I am also highly upset because the web site is too easy for anyone to hack into and they do not have enough security measures to prevent situations like this. I want my money back and if I don’t receive my money by next week, I will be filing a lawsuit. Like I said earlier all my personal information is in the hands of someone and it seems they do not care at all.
Sincerely
We take the security of all accounts very seriously. AccountNow uses a wide variety of fraud prevention tools that constantly monitor your account to identify suspicious activity. We review transaction history on your card for unusual activity and contact you in the event that any unusual activity has occurred. We use proprietary fraud prevention software programs to monitor transaction activity and monitor emerging forms of online and identity theft fraud. If we suspect unusual or suspicious activity on your account and we are unable to contact you, we may suspend access to your account until we are able to satisfactorily verify the activity is legitimate. Additionally, cardholders can enroll to receive standard rate SMS text messages to check balance, transactions and account information.
We use the highest commercially available encryption, 128-bit Secure Socket Layer (SSL), when customers sign-up for our product, or transmit any information from a PC to our servers. 'Encryption' places data in an unreadable format before it's transmitted over the Internet, preventing unauthorized users from reading the information. Depending on browser setting, a pop-up window will appear to notify you that you will be entering a secured page.
AccountNow is an online banking institution that is committed to both the security and service of all cardholders.
***’ claim is currently in process. A written notice for the claim was received on June 29, 2018, we will determine whether an error occurred within 10 business days from that date. This would make the provisional credit due by July 13, 2018.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at ***.
I have been with this company since 2010, off/on, more so on. I was in the hospital for 2 weeks. In those 2weeks I had fraudulent activity on my account. When I called them after I got home on 05/31/2018, they cancelled the card(per my request) and sent a new card on 06/02/2018. They told me 5-7 business days. I gave them until the 8th day. Still no card. I called again, they stated that it takes 10 DAYS. I then asked why did you lie and say 5-7? So I waited until the 12th day, still no card. Because I rent private, I was evicted. They wouldn't even let me transfer the money to ANOTHER CARD I HAVE WITH THEM.
I then called them to order another card. It finally got to me on the 25th of June. I told them they need to refund me the $10 they charged me twice to send a card and the monthly fee they charge given all the hell I went through. They told me no. Every time I ask to speak with a manager they tell me once is not available until I get irate(without using profanity) and then they put me back In the que until I hang up. I normally hang up after being on hold for about 45mins-1HR. IM CURRENTLY ON HOLD NOW FOR 31MINS AND COUNTING. they are rude and they lie, once they are caught in a lie they get upset. And hang up.
On May 31, 2018, Ms. contacted account to report unauthorized activity. At that time the card was cancelled and replaced. She was given the timeframe of 5 - 7 business days to receive the new card. She contacted *** on June 8, 2018, to follow up on the new card and an agent explained that she was still within the standard timeframe for the card to arrive. We spoke with Ms. again on June 12, 2018, which was the last day for the card to arrive. She informed that she had still not received the card. She was given the option to have the card replaced but she declined. At that time, as a courtesy, the $10.00 Replacement Card fee was credited back to her account. She was offered a replacement card multiple times on different dates, but it was not until June 15, 2018, that she ordered replacement for the card. The $9.95 Monthly Charge was also credited back to her account that day. As of June 24, 2018, Ms. has received her card and has full access to her balance.
Following receipt of this complaint, a supervisor from ***’s corporate office reviewed her concern. At that time, as a courtesy, the $10.00 Replacement Card fee assessed on June 15th, was credited back to the account. Her recent activity summary for June will reflect these credits. Ms. can view her statement summary online at my.*** or contact customer service to request a copy.
Customer Service agents are available and more than happy to assist Monday through Friday 7:00 a.m. to 7:00 p.m. CT (holidays excluded). Hours may be extended during peak times of the year.
*** apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact *** directly at *** or visit us online at my.***.
I made two payments towards my CapitalOne account in the amount of 150 which was on the 2nd of June, and 50 dollars on the 16th of June. When I called AccountNow, they gave me information that I didn't make these payments due to an invalid CV (Customer Verification)code. When I called them yesterday, they told me that they didn't have a corporate office for me to file a complaint due to the lost of 200 dollars total.
According to ***’s complaint, she is requesting a refund to her card for two Capital One transactions totaling $200.00. On June 5, 2018, a written noticed was received from *** regarding a $150.00 transaction from Capital One; but our records indicate that there were no transactions attempted or made to the account by Capital One. Based on the information provided by the cardholder, the transactions referenced in this complaint match transactions made by the merchant Credit One. A charge for $159.00 that posted on June 3rd and another charge for $59.95 that posted on June 17th. *** has the option to file a claim on both transaction.
Per the Cardholder Agreement, if you think an error has occurred with your card, we will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provide a credit to your Card within 10 business days for the amount you think is in error, so that you will have the use of the value during the time it takes us to complete the investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit the Card. For errors involving new Cards, point-of-sale or foreign initiated transactions, we may take up to 90 days to investigate your complaint or question. For errors involving new Cards, we may take up to 20 business days to provisionally credit your Card for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error resolution procedures, call us at (*** or the number on the back of your Card or visit ***.
AccountNow encourages *** to send in a written notice of any transactions being disputed or call us at *** to file a claim.
Customer Service agents are available and more than happy to assist Monday through Friday 7:00 a.m. to 7:00 p.m. CT (holidays excluded). Hours may be extended during peak times of the year.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at ***.
Complaint: ***I am rejecting this response because: On the dates that were specified, there were other transactions that were made on those dates, and when that information was on my account, it would've showed that I made those payments and the information had to clear. Sincerely
According to ***’s complaint, she is requesting a refund to her card for two Capital One transactions totaling $200.00. On June 5, 2018, a written noticed was received from *** regarding a $150.00 transaction from Capital One; but our records indicate that there were no transactions attempted or made to the account by Capital One. Based on the information provided by the cardholder, the transactions referenced in this complaint match transactions made by the merchant Credit One. A charge for $159.00 that posted on June 3rd and another charge for $59.95 that posted on June 17th. *** has the option to file a claim on both transaction.
AccountNow encourages *** to send in a written notice of any transactions being disputed or call us at *** to file a claim. AccountNow Customer Service agents are available and more than happy to assist Monday through Friday 7:00 a.m. to 7:00 p.m. CT (holidays excluded). Hours may be extended during peak times of the year. *** may also contact the merchant in regard to this matter.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at ***.
That the company is refusing to follow their terms and conditions of their card deal agreement when my funds were frozen on my account do to their decision of closing it for which they deem to be security issues as their terms and holder agreement states after verifying your ID security will be lifted and you will have access to your funds. After speaking with a supervisor I was assured that my idea been verified from then I would be issued a check that they no longer did debit to debit transfers a new policy they had put in place. After a lengthy time I've gone by 3 to 4 weeks and not receive my check called back to check on the status was redirected numerous times through the next few days of figuring out the status of my funds on my account. Then after being told buy a supervisor that a check would be dispersed to my address again after the funds had been verified which is then when my suspicions aroused of the entire business in general seeing how they were my bank account chose to remove them self from dealing with me as I customer and now they're telling me that they must verify my money in the account that they are holding and that it would take an additional five weeks after I moved to a back office but she would call me back within 24 hours to verify it has really been moved to the back office. Got her employee ID number her name and after over 24 hours I passed I called back. To follow through with the initial agreement the supervisor had made. After calling back was shuffled through the same initial 10 phone calls prior left with no resolution to my issue of receiving my money that was in my account prior to their decision to no longer have me as a customer. Which like I said in the beginning was the premature actions of one employee violating our terms and conditions of the cardholder agreement but all that aside I'm just looking to receive my money in my account and have for the past 7 to 12 weeks jumping through all their hoops trying to just get my money that is owed to me.
On May 26, 2018, we received a call from an individual who *** believed to be the cardholder. This person identified themselves as Mr. and requested assistance ordering a replacement card. Mr. contacted *** later that day and advised that someone has access to his account may have called to report the card lost. As such, the account was blocked to secure the funds and the agent requested Mr. send ID verification documentation for security purposes.
Per terms and conditions, *** may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. All accounts maybe subject to ID verification. Note that the timeframe for review of verification documentation is 3 business days.
Mr.’ documents were first received on May 29, 2018 and the timeframe given for the review was June 1, 2018. The documents were reviewed May 31, 2018 and it was determined that the cardholder provided photo identification, his social security card, and proof of address. For security reasons, it was determined that the account would remain closed and Mr. would receive a check for the balance of the account.
Following receipt of this complaint, *** reviewed Mr.’ concerns. It was determined that a check would be expedited to the cardholder for 3 – day delivery.
*** apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact *** directly at ***.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
CUSTOMER SERVICE AGENTS LOCATED IN THE PHILIPPIANS, A FOREIGN COUNTRY, DEMAND YOUR FULL SSN AS VERIFICATION FOR IDENTITY AND REFUSE TO SERVICE YOUR ACCOUNT IF NOT PROVIDED. I AM SHOCKED, CONCERNED AND FRUSTRATED THAT THERE IS NOT ALTERNATIVE QUESTION FOR VERIFICATION FORCING ONE TO PROVIDE THIS SENSITIVE INFORMATION WE ARE TOLD OUR ENTIRE LIVES TO PROVIDE TO A VERY SELECT GOVERNMENT AGENCIES TO INDIVIDUALS NOT KNOWN TO ME THAT ALSO HAPPEN TO BE LOCATED IN A FOREIGN COUNTRY.
To help the government fight the funding of terrorism and money-laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card account. When you open a Card account, we will ask for your name, address, date of birth, Social Security number, phone number and other information that will allow us to identify you. We also will request information of any second cardholder, including, but not limited to, the full name and date of birth of any second cardholder. If we are unable to verify your identity, we will not open a Card account for you. Accounts may also be subject to ID verification.
The personal information provided to AccountNow when opening a new account is also verified at the time of any call made to AccountNow as a security measure to protect the cardholder. AccountNow also offers all cardholders the option to access their account online at ***. Cardholders can view account balance, transaction details, make transactions, and update demographic information online. Cardholders can also get account information sent to a cell phone via SMS Text Alerts. Carrier message and data rates apply.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at *** or visit us online at ***.
Complaint: ***I am rejecting this response because:You did not address my complaint you simply cut and paste patriot act bull...read it again and try again to address the specifics of my complaint Sincerely
To help the government fight the funding of terrorism and money-laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card account. When you open a Card account, we will ask for your name, address, date of birth, Social Security number, phone number and other information that will allow us to identify you. We also will request information of any second cardholder, including, but not limited to, the full name and date of birth of any second cardholder. If we are unable to verify your identity, we will not open a Card account for you. Accounts may also be subject to ID verification.
The personal information provided to AccountNow when opening a new account is also verified at the time of any call made to AccountNow as a security measure to protect the cardholder. AccountNow also offers all cardholders the option to access their account online at ***. Cardholders can view account balance, transaction details, make transactions, and update demographic information online. Cardholders can also get account information sent to a cell phone via SMS Text Alerts. Carrier message and data rates apply.
There will be no changes made to the AccountNow verification process.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at *** or visit us online at ***.
Rehected
Complaint: ***I am rejecting this response because:Sincerely