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my acoount waa closed with Accountnow at the end of October or the beginning of November. I was told by a representative that it would take 5 weeks foe a check to be aent to me. This ia unacceptable as this is my money. I've had an account with them for several years and I know that it doesn't take 5 weeks for a check to be sent. When I asked to speak with a supervisor I was told could not. My reason was to have the xhexk expedited which I know can be done. Can you please loom into their practivws2 as I thier company is outsourced for customer service. There ia a language barrier at times when speaking to a representative to get thw help needed.
On October November 15, 2017, *** account was closed because it was determined that the account is not in compliance with the bank’s internal policies and customer agreement provided at the account opening. Please note, per the terms and conditions, AccountNow may cancel or suspend a card at any time. The cardholder was to be mailed a check for the balance of the account upon request. The cardholder contacted AccountNow on November 15 and was made aware of the decision to close the account and send a check. Please note, we advise our cardholder’s that it can take up to 5 weeks to receive the check due to a delay in processing.
Following receipt of Mr. complaint, on December 20, 2017, a refund check was expedited at no charge for delivery in 3 business days. Per UPS, the package was received Saturday, December 23,2017 at 11:37 A.M.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at .
My purse was stolen containing my account now card that has my daughters said payment direct deposited to. She is seven years old and disabled along with my three other three children. I am currently homeless because of this situation with getting a replacement card. As of December 11, 2017 I uploaded all documents needed to send my new card out to me. The website states they have 48 to 72 hours to review the documents. I called today December 15, 2017 to see the status of my problem and they told me they didn't receive my I'd. I now have to wait another 72 to 48 hours for them to review my I'd. Then another 3 days for my card to be sent out. I am beyond irritated. My 4 kids and I are going to be on the streets . I told them the urgency of this matter and they still fail to accommodate my situation. It's not my fault the system they have isn't working properly.
On November 3, 2017, Ms. contacted AccountNow to report her card lost and order a replacement. The cardholder had previously failed security questions and as such, the agent advised she would need to send identification documents for verification purposes. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification.
Ms. contacted AccountNow on November 8, 2017 and informed the agent that she found the lost card. As a courtesy, she was given access to her funds using that card. AccountNow first received her documents December 13, 2017, and the timeframe given for the review was December 18, 2017. The documents were reviewed December 13, 2017 and it was determined that the cardholder provided valid proof of address; however, she did not send photo identification.
AccountNow spoke with the cardholder December 15, 2017 and explained that she would need to send photo identification. That same day, we received additional documentation from the cardholder. The account was reinstated, and a card was expedited to the cardholder. All documents were reviewed within the designated time frame provided.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
I had a deposit placed in my account now account on 12/13/2017. They froze my account and stated that the review department had to look over it. I had to send in my SS number card, DL, Utility bill and a copy of the deposit once the review board looked. I have had a deposit going in for the last 3 years every Wed and now this became a problem. I have no way of feeding my kids and paying my bills as they have my card on locked down I am a widow with 3 daughters and this unfair them holding our own funds against us. I have just done a review and seen this is happening to many in the month of Dec. FDIC and Federal Reserves needs to look in to this and see what is going on.
On December 12,2017, we received a deposit notification in the amount $11,689.06 from Amazon. The account was then blocked for further review of the deposit because it exceeded the $10,000.00 threshold set for AccountNow cards. We spoke with the cardholder twice on December 13, 2017 and explained that she needed to send her photo identification, proof of address, signed social, and verification of the direct deposit for verification purposes. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. AccountNow may also refuse to process any transaction that we believe may violate the law or the terms of this Agreement. Accounts may also be subject to ID verification. For security reasons, AccountNow may limit the amount, number or type of transactions you can make on your Card and any funding or reload of your Card. The maximum card balance of the card should not exceed $10,000.00; however, AccountNow, in sole discretion, may allow balances larger than the $10,000.00 maximum.
We next spoke with the cardholder a total of five times on December 14, 2017, on four of the five times the cardholder was advised that we received the documents that were sent on 12/13 however they were pending review. The cardholder was provided the review time frame on each of those four calls. On the fifth call that the cardholder placed on 12/14 the cardholder was informed that the documents were reviewed and approved and that the account had been reinstated.
The cardholder’s documents were first received on December 13, 2017 and the timeframe given for the review was by December 18, 2017. The documents were reviewed December 14, 2017 and it was determined that the documents provided (ID, Signed Social, deposit and address verification were all valid and the account was reinstated.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
I have a account now card that I have all my funds from my jobs loaded to I haven't had an issue. I get my deposit and I take my money off nothing outside the ordinary. I have paid a few bills and things like that. I recently noticed charges on my card that I didn't know. Different companies but they all had PayPal at the beginning. I never ordered online so I called pay pal to see what the issue was and if my number had been compromised. Upon calling which took a few hours they let me know they didn't have any of my card info and that the purchases were made with my card being shipped to me. I haven't received or signed for a package! It was fraud they advised me to call my bank which is account now they didn't know it was a prepaid card and dispute. They could not help me or even offer me the name of the person. Called account now spoke to a lady who took my statement my info and advised me they will cancel card she said my account number wasn't compromised just my card which I had so I was confused. After that gave her the info I saw online. She seemed helpful let me know I had to send in a form in writing stating it wasn't me. I did that upon doing not even a few days later they mailed me a new card which I was charged for and advised they denied the claim. I have no idea now what to do I am out 400 and I have late rent with fees for purchases I haven't made. They were helpful then they become silent and unwilling to help. I haven't made any purchases and I am out of money. Sure they replaced my card but they have allowed someone else to take advantage of my information to make purchases for personal gain. I am not asking much I have a lot of money put into the account each month and I also pay the service fees I have never made an issue but I am lost and confused as a consumer. Poor way to treat a customer after willing to help.
On December 7, 2017, Mr. contacted AccountNow to report unauthorized activity on his card. He was informed that he would need to send in a written notice of all transactions being disputed.
On December 12, 2017, AccountNow received the written notice of all transactions regarding the cardholder’s dispute. That same day it was determined by AccountNow that the cardholder would not be granted a credit for his dispute. Per the investigator, the cardholder had an established pattern of card usage with the same merchants. The transactions in question appear to be an attempt to collect and outstanding debt by the merchant. This was enough for the claim to be denied.
On December 12, 2017, a letter was sent to Mr. regarding the outcome of his claim. He was also given the option to request details and or documentation that AccountNow used in determining the outcome of the investigation.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at .
Complaint: ***I am rejecting this response because: I have attempted to contact the company on numerous occasions about the dispute. As they stated in their response, for 2 hours I repeated the reason for my call spoke to 12 different agents and they all advised they were transferring me to a dispute agent and I was routed back to the IVR. They are a complete joke NO ONE I spoke to was helpful and I am out of my money because of their lack of compassion and customer service. I contacted EBay l and spoke with the different sellers that were listed on my transaction history, none of these sellers offer any services that I have previously used my card for. I am convinced this card company allowed my account to be hacked and are covering up the actions.The sellers listed on the transactions stated that NO one from account now or a dispute company contacted them regarding fraud purchases so I am very interested in knowing who they spoke to and I would love details of that individual. eBay is the place the purchase was made for items none of which were services, another lie made up by the company.
Sincerely
Following receipt of this complaint, AccountNow reviewed Mr. concerns and determined that his claim will remain denied.
On December 12, 2017, AccountNow received the written notice of all transactions regarding the cardholder’s dispute. That same day it was determined by AccountNow that the cardholder would not be granted a credit for his dispute. Per the investigator, the cardholder had an established pattern of card usage with the same merchants. The transactions in question appear to be an attempt to collect and outstanding debt by the merchant. This was enough for the claim to be denied.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at .
My Account With AccountNow was closed out in the year of 2015.The remained funds was supposedly sent to me in which I never received.September 02 2017 I called AccountNow in which I explained my issue.I was told a check to replace the one sent would be sent over.I still haven’t received my Funds and it’s been 3 weeks past the 2-3 weeks I was told I would receive it.I call constantly seeking help to no availability.I need assistance and help I am asking can somebody please call me at the given numbers thank you
On July 20, 2015, Mr. account was permanently closed. A check in the amount of $529.94 was mailed on July 29, 2017. In September 2017, the cardholder contacted AccountNow and claimed he did not receive the check. AccountNow determined that the check had not been cashed. He was informed that he would need to send identification documents to have a new check processed.
On October 9, 2017, AccountNow received documents from the cardholder. The documents were reviewed on October 11, 2017 and it was determined that the cardholder provided valid proof of address and his photo identification. Please note, we advise our cardholder’s that it can take up to 3 weeks to receive the check; however, there is currently a delay in processing refund checks.
Following receipt of M. *** complaint, on December 20, 2017, a refund check was expedited at no charge for delivery in 3 business days.
AccountNow apologizes for any inconvenience M. Robinson has experienced. Should M. Robinson have any additional questions or concerns, he may contact AccountNow directly at .
I use accountnow prepaid credit cards to pay my other credit card bills. I deposit money/add funds to my accountnow card through Western Union at a local location in Springfield, Missouri. I deposited/added $60.00 to my card yesterday Dec 11, 2017. The funds availability are usually within 30 minutes. After several hours, I never received a confirmation text stating my added funds were available. I called Accountnow and they stated they had not received any funds. Stated I needed to send a fax with the western union receipt. I sent the fax December 11, 2017 with receipt, my account number. I called accountnow back and they stated it would need to be reviewed and it would be done within 2 hours. I called western union to make sure this was not a mishap on their end and they provided me with a confirmation deposit number, accountnow had received my funds but not added the funds to my card. western union filed an escalation ticket with accountnow for my funds to be added to my card. This morning December 12, 2017 I still have not received a confirmation from accountnow stating my funds are available. I call accountnow and they state my funds have not been added yet. The customer service rep I spoke with stated that a ticket was filed but nothing has been done. She asked me for the phone number information to verify I sent the fax to the correct number. The number was given and the rep stated it was the correct number. She filed an escalation ticket for a speedy process with the tech department. Yesterday I called accountnow 4 times to no avail. Today I called accountnow twice to no avail. I am not late on my credit card payments, I also paid a processing fee to add the funds to the prepaid card and I also paid to have the receipt faxed to me. I have never seen such poor customer service.
On December 11, 2017, Mr. loaded $60.00 on to his card through Western Union. Due to a network outage, there was a delay in applying the funds to the card. As of December 13, 2017, the issue has been resolved and Mr. received a full credit for the $60.00 load.
AccountNow posted a courtesy credit for the $9.95 Monthly Charge back to Mr. account.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at .
I loaded funds 700.00 to be exact to a prepaid debit card using Western Union. The money is supposed to be loaded within minutes, its now been almost two days and the funds are not loaded to my card. Customer service keeps saying they are sorry and just gives scripted answers when I call they are not helping me and not doing anything to get me my money back! This company is horrible! I NEED MY MONEY!!!!
On December 11, 2017, Ms. loaded $700.00 on to her card through Western Union. Due to a network outage, there was a delay in applying the funds to the card. As of December 13, 2017, the issue has been resolved and Ms. received a full credit for the $700.00 load.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
Complaint: ***I am rejecting this response because:
Their neglect causes a financial hardshipSincerely
On October 20, 2017 I submitted a bill pay request in the amount of $200 payable to *** and the request had not been done. On November 3, 2017 I called to do a stop payment and was told that it would take 10 business days for the $200 to go back on my card. As of today the money has not been put back on my card. I have been calling almost everyday to resolve this issue and get my money and have been unsuccessful.
On November 3, 2017, Ms. contacted AccountNow to request a stop payment on a Bill Pay transaction. Please note, the timeframe to receive the credit for a stop payment is 10 business days. There was a delay in our Accounting Department with Bill Pay credits. On December 11,207, the cardholder received her full credit of $200, and received two courtesy credits for the $9.95 Monthly Charge.
AccountNow apologizes for the inconvenience that Ms. has experienced. Ms. may contact AccountNow with any remaining questions at .
The customer service at this company is horrible - I lost my card and needed to change my address- was told that I had to wait 72 hours for a manager to call me back - no one never called me - then I called and was place on hold for an hour then called again and was placed on hold again for another hour. I have proof of all this on my phone log. Finally I speak with a manager and was told I had to wait another 72 hours for them to verify my identity - they could have told me that on the 1st day I called. Now I still dont have the card and now I will get paid and cant pay my bills. I also was told that the managers are not there with them. very poor customer service - they are dealing with people money -
On December 6, 2017, Ms. contacted AccountNow to have a replacement card sent to her new address. She was told that the she would receive a call in 72 - hours to complete the process and the card was blocked to prevent unauthorized activity. Ms. contacted AccountNow again on December 8, 2017, and was informed by a supervisor that she would need to send identification verification because she failed to correctly answer the security questions on her account. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information regarding the process is made available to customer service to present to the cardholder.
The cardholder’s documents were first received on December 8, 2017, and the timeframe given for the review was December 13, 2017. The documents were reviewed December 12, 2017, and it was determined that the documents were unverifiable. On December 13, 2017 the cardholder was informed that ID verification and proof of address would still be required. Ms. declined to send the documents as requested.
Following receipt of this complaint AccountNow reviewed Ms. concerns and determined that ID verification and proof of address would still be required.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
I have had an online account with this company for 3 years and have never had a problem. On November 20th I come to find out my online account was hacked into and $648 stolen from my account. They immediately open a dispute and supposedly close the account. On November 28th my normal deposits come into the supposed closed account. When I ask for customer service just to put it in the account that was just opened they refused and state they can’t do that and that a check would be cut for my social security. They said it would be five days and I have never received it. So today I call about the open dispute and there was an error and I was granted a $648 credit. However again they want to cut a check that will take 5 weeks for me to get. I advised the lady at customer service this was my rent money and I couldn’t wait an additional 5 weeks to receive my money my landlord with kick me out and I have children. It seems where it was there fault that they didn’t catch my online account being hacked into that they should have to either deposit the money in my new account that way I had access to the funds immediately or something done before 5 weeks.
The Card referenced in Ms. complaint was blocked on November 20, 2017 because she reported that the account had been compromised. On November 28, 2017, her payroll posted; however, she was informed that the account was permanently closed, and she would have to wait for a check. Please note, we advise our cardholder’s that it can take up to 5 weeks to receive a check. On December 5, 2017, the cardholder received full credit for the claim filed on November 20, 2017.
Following receipt of Ms. complaint, on December 15, 2017, a check was expedited at no charge for delivery within 3 business days.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at
Complaint: ***I am rejecting this response because: It’s been 3 business and still no check. The credit should have been put into the newly opened account instead of going through the mail during the holidays. Sincerely
The Card referenced in Ms. complaint was permanently closed on November 28, 2017, and she was advised that she would have to wait for a check. Per UPS, the package was received Tuesday, December 26,2017 at 10:28 A.M.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at
Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Even though they still lied and on the first response stating the check was mailed 12/15/2017 and check dated 12/20/2017. Sincerely
I made a dispute on my account and they will not release my funds without me send my SOCIAL SECURITY CARD my ID and a bill. I did not have to prove any of this information when signing up for card I confirmed my full social number on the phone multiple times. Furthermore, I am not applying for a job and they do not need to check my citizenship. They do not need my social security card and that is again federal law to withhold money that is mine with no valid reasoning. I will not send my social security card to them and I have the right to refuse to do so. I have never in life had to give a copy of my social security card to a prepaid card company. They will not give me my money and now they are saying they owe me nothing and they wont tell me anything about my account and they say my account will remain locked if I don't send my SS card it. There's laws against this and I will file a complaint until their out out of business and until they return funds that are mine!
On September 9, 2016, the cardholder contacted AccountNow to report unauthorized activity on her card. Being that the charges were still pending, she was instructed to call back once the charges posted to file a claim, and the card was blocked to prevent any further unauthorized use. The cardholder was given the opportunity to order a replacement card, but she declined. On September 10, 2016, the cardholder contacted AccountNow to inform that she had in fact given permission to someone to use the card for the transaction in question. Furthermore, she informed the agent that she had not contacted AccountNow the previous day to report any unauthorized activity. As such, the card was blocked to secure the account, and the agent requested Ms. send ID verification documentation for security purposes to access any remaining balance.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. All accounts maybe subject to ID verification. Note that the timeframe for review of verification documentation is 3 business days.
Ms. was informed that identification documents were required to secure the account, based on her September 10, 2016 claim that someone may have called to access her account. Ms. refused to send the required information. No dispute was filed on the card because she informed AccountNow that she had given someone permission to use the card for the transaction in question.
Ms. contacted AccountNow October 6, 2016 regarding the matter; however, she did not contact AccountNow again until December 6,2017. Please note, a monthly amount is initially charged at the time of the first value load made to the Card, and charged on the same day of each subsequent month. This Monthly Charge, as well as other fees, is clearly described in the Cardholder Agreement that is included on all Card packages and can be reviewed online at *** prior to applying for the card. Any remaining balance Ms. had on the account was subject to the fee mentioned in the Cardholder Agreement.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
my husband is a veteran we open account now prepaid card for his direct deposit the account is in my name cause I take care of the finances, the deposit came though they blocked the card. They asked for us to fax id ss card and other documents which we did, then they asked for more documents which we sent still account is blocked and we cant access our funds now the company is giving us the run around about our money we have kids one is special needs we need our money!
On November 28, 2017, Ms. received a deposit of $1909.13 in someone else’s name. The account was then blocked due to notification of name mismatch for the deposit. We spoke with the cardholder November 28, 2017 and explained that she needed to send photo identification and verification of the direct deposit for verification purposes. Note that the timeframe for review of verification documentation is 3 business days.
Per the Cardholder Agreement, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. AccountNow may also refuse to process any transaction that we believe may violate the law or the terms of this Agreement. Accounts may also be subject to ID verification. For security reasons, AccountNow may limit the amount, number or type of transactions you can make on your Card and any funding or reload of your Card.
The cardholder’s documents were first received on November 28, 2017 and the timeframe given for the review was December 1, 2017. The documents were reviewed November 30, 2017 and it was determined that the cardholder provided a lease agreement as proof of address, photo identification, and her social security card. AccountNow determined that photo identification was unverifiable, so photo identification and verification of the SSA deposit would still be required.
On December 4, 2017, a supervisor from AccountNow’s corporate office reviewed Ms. Martin’s concern and reached out to her. She was informed that she would need to send an additional document verifying ID and the SSA deposit. The supervisor provided direct contact information for Ms. to send the documents.
On December 5, 2017, AccountNow received a letter verifying the deposit and photo identification. AccountNow contacted Ms. to inform her that the account had been reinstated.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
I get ssi on my account I have been with them a fefew years and all of sudden they close my account with my funds in my account October 27 and was supposed send me a check with my funds left in my account in 7 to 10 business days and didnt know why my account was closed or anything and its been 5 weeks
On October 27, 2017, Ms. account was permanently closed by the issuing Bank for compliance reasons. It was determined that the cardholder would be sent a check for the balance of the account, upon request.
Per the Cardholder Agreement, The Card is nontransferable, and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law.
The cardholder was to be mailed a check for the balance of the account upon request. The cardholder contacted AccountNow on October 28, 2017 and was made aware of the decision to close her account. A check was processed on October 30, 2017 for the remaining balance of the account. Please note, we advise our cardholder’s that it can take up to 5 weeks to receive the check; however, there is currently a delay in our Accounting Department with regards to refund checks.
Following receipt of Ms. complaint, on December 7, 2017, a refund check was expedited at no charge for delivery in 3 business days.
AccountNow apologizes for any inconvenience Ms. Rucker has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
they never contacted me they also put me in a bind that I don' Even no how im going to get out of and plus they have promised me a check numerous times with no check mailed I supposed to had weeks ago that they accused me of already having weeks ago and now they saying they expidite one they promises havent been keep nor a reason for closing my account after been with them for 3 years Complaint: ***I am rejecting this response because:Sincerely
Following receipt of Ms. complaint, on December 7, 2017, a refund check was expedited at no charge for delivery in 3 business days.
Per UPS, the package was received December 13,2017. AccountNow has since attempted to reach out to the cardholder to confirm she received the check, but we have yet to speak with her.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
I have not received a check Complaint: ***I am rejecting this response because:Sincerely
I can't get in touch with anyone to settle a dispute that the business keeps filing in the wrong amount
On September 15,2017, the cardholder contacted AccountNow to report unauthorized activity on her card. Being that the chargers were still pending, she was instructed to call back once the charges posted to file a claim. She contacted AccountNow again on November 6, 2017 to file the claim. She confirmed the exact amount of what she was disputing as well as the merchant who charged the card. The claim was filed based on the information provided by Ms. Barber. Please note that cardholders are also informed that they have the option to send in a written notice of any transactions being disputed.
On November 13,2017 the claim was closed. A letter was sent to Ms. regarding her dispute that included contact information should she have any further questions regarding the claim. She was also given the option to request details and or documentation that AccountNow used in determining the outcome of our investigation.
Customer Service agents are available to answer calls Monday through Friday 7:00 a.m. to 7:00 p.m. CT (holidays excluded). Hours may be extended during peak times of the year.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
my home was broken into last week I dot have a bank account so I received an account now debit card to put my insurance claim funds on.. I received 9272$ Nov 28th after waiting seven days. that day did multiple cashback transactions with in account now's 2,000 limit per day. the next day I go to pay a bill and my account has been restricted due to "TOo much cash back activity" I sent in the requested documents to verify my idenity and I'm told I have to wait 72 hrs for my money as they review my identity, this is not very professional rent is due tomorrow and I still have no access to y funds nor can I access online anymore which is crazy because the first day the card was restricted I could still access online. I'm very frustrated I have also read online reviews where this has happen to any people many occasions they cant just keep getting away wit it
On November 28, 2017, Ms. received a deposit of $9272.33. The account was then blocked due to purchase cash back activity. We spoke with the cardholder November 29, 2017 and explained that she needed to send her photo identification, proof of address, and verification of the direct deposit for verification purposes. Note that the timeframe for review of verification documentation is 3 business days.
Per the Cardholder Agreement, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. AccountNow may also refuse to process any transaction that we believe may violate the law or the terms of this Agreement. Accounts may also be subject to ID verification. For security reasons, AccountNow may limit the amount, number or type of transactions you can make on your Card and any funding or reload of your Card.
The cardholder’s documents were first received on November 29, 2017 and the timeframe given for the review was December 4, 2017. The documents were reviewed December 4, 2017 and it was determined that the cardholder provided valid proof of address and her photo identification; however, the photo identification was unverifiable.
AccountNow received additional documents on December 4, 2017 and the timeframe for the review was December 7,2017. The documents were reviewed December 7, 2017, and the account was reinstated.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
Tell us why here...
Account now is THE WORST banking establishment I have ever used. I lost my card a day after I got paid and they asked my to send in photo i.d.,proof of res, I even found the card 2 days later and sent a picture of that in as well. It is now 2 weeks later, im about to get paid again and they still have not sent me my funds. I have already sent the information they needed in 3 times and they just told me today I needed to send it again. Mind you every time you send the info in threw there upload link like they request it takes them 72 hours to review it. But they dont look at it until the 3rd day. And then they tell you that it came threw blank and it needs to be resent. I even called the day I sent it the second time and asked if it came threw blank and they said no. From other reviews I cant believe there still open. How is it possible for a company to have over four thousand calls in 2 months about the same problem and it still not be fixed. I understand fraud is a big thing but ive been constanly calling these people for 2 weeks straight so how could it be anyone else asking for access to the account. I will never use or refer anyone to this company it is a complete fake.
I been calling for two days trying to get help with my money bring transfer this company has very poor customers service skills. It's several workers I talk to they lied about transfer said they don't do it than said it was updating. This company been giving me problems and I don't know why my money keep going to the account. Please close this business down. They take my 4297 account off the website with out my permission. I want to sue this company and close it down. I want an reimbursement for this1000
On November 27, 2017, Ms. contacted AccountNow to request to have funds transferred. She stated that she left he card at home and needed access to her money. Ms. was informed that AccountNow no longer processed Card to Card transfers. She then spoke with a supervisor and reported the card was lost. Ms. was given the option to replace the card, but she declined.
AccountNow next spoke with Ms. on November 28, 2017. She was informed that the card had been cancelled because it had been reported lost the previous day. She again requested a transfer, but was informed that it was not possible. She was given the option to have a new card expedited, but did not request a new card at that time. Ms. called back later that same day to have a new card expedited. On November 30, 2017, Ms. received her new card and was able access her funds.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
A loaded $20 on to this card my balance is now $2 Their 2 transactions in my history together they total under $10 where the hell did my money go why was I not informed they were going to take it I'm not happy I would like a Full refund and petition a lawsuit against this company they are fraudulent and need to be shut down
The Card referenced in the cardholder’s complaint was loaded for the first time on November 25, 2017 with an initial load of $20.00. Please note, a monthly amount is initially charged at the time of the first value load made to the Card, and charged on the same day of each subsequent month. On November 25, 2017, a Monthly Charge in the amount of $9.95 was assessed to the cardholder’s Card.
Please note, the Monthly Charge, as well as other fees, is clearly described in the Cardholder Agreement that is included on all Card packages and can be reviewed online at *** prior to applying for the card.
AccountNow apologizes for any inconvenience the cardholder has experienced. Should the cardholder have any additional questions or concerns, he may contact AccountNow directly at .
They are witholding 250$ from a payroll deposit on 11-15-2017. They closed account due to a fraud transaction. They said 5 weeks to get a check from them for my money that was from my paycheck. The card is no longer active and I am blocked on website for account info. I believe they are lying about sending a check for my money. I need my card to be active to withdraw my funds. Not to wait 5 weeks and then never receive a check.
The Card referenced in the cardholder’s complaint was blocked on November 9, 2017 because the account had been compromised. We spoke with Ms. on November 15 ,2017 and informed her that for security reasons the account was permanently closed. Her payroll deposit posted the same day and she was allowed access to it. A new card was originally expedited to the cardholder; however, given that the account had been compromised, the card had to be closed. She was told she would receive a check for the remaining balance.
Following receipt of the complaint, on December 1,2017, 2017, a supervisor from AccountNow’s corporate office reviewed her concern. At that time, the $25.00 expedited card fee was credited back to the account and a check was expedited for the full balance of the account at no charge. Please note, it may take up to 3 business days to receive the check. Ms. was also given the option to apply for a new account.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
I've been with them for several years, my job tried to deposit my payroll and it was rejected. I wasn't notified about this issue yesterday 11.21.17. I had to call them on 11.22.17 because I couldn't access my acct online. There was two unrecognizable deposits in my account. I still had $21.00 in my account before this happened. They closed my account without any warning.
On November 21, 2017, Ms. account was permanently closed due to an unauthorized transfer made to the account. We spoke with Ms. on November 22, 2017 and explained that her account had been closed due to the transfer. Given the status of the account, her payroll deposit was rejected on November 22, 2017.
We may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. If a card has been lost, stolen, or compromised, AccountNow will close the Card Account to keep losses down.
Ms. was given the option to open a new account with AccountNow and given the option to access the balance of the card. She can also opt to receive a check for her remaining balance if she does not wish to open a new account.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
No it has not been resolved they sent me a check for $16.11. They kept $5 of my money.
On December 7, 2017, Ms. was issued a check for $16.11. This was the full balance of her account.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at
Complaint: ***I am rejecting this response because: I had $21 dollars in my account not $16. Also I should be reimbursed for a portion of my monthly fee of $9.95 the service was not used the entire month. This has been a complete inconvenience for me
Sincerely