AccountNow Reviews (%countItem)
View Photos
AccountNow Rating
Address: PO Box 1966, San Ramon, California, United States, 94583-6966
Phone: |
Show more...
|
Fax: |
+1 (925) 498-1801 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for AccountNow
Add new contacts
THIS COMPANY IS A FRAUD AND I DON'T UNDERSTAND THE POINT OF THE Revdex.com AREN'T YOU GUYS SUPPOSED TO ASSIST IN THESE TYPES OF SITUATIONS? HOW IS THIS SO CALLED COMPANY STILL IN BUSINESS??/????? LET THEM TELL IT THEY DON'T HAVE ANY MANAGEMENT, CORPORATE OR ANYTHING AND I KNOW THAT NOT TO BE TRUE. THE CUSTOMER SERVICE SUCKS THEY TAKE YOUR MONEY AND DON'T RETURN IT I AM PISSED OFF AND DON'T EVEN FEEL LIKE EXPLAINING AND TYPING THIS OVER AND OVER AGAIN. THIS FAKE COMPANY SHOULD BE SHUT THE *** DOWN!!!!!
On September 9, 2017, the cardholder contacted AccountNow regarding a pending transaction on her account from the merchant Jimmy Jazz E-Commerce in the amount of $88.82. The agent advised the cardholder in order for the hold to be released sooner than the scheduled date the merchant would need to provide a hold release letter. The agent provided the cardholder with the fax number for the merchant to send the letter to.
Under the Money On Your Card May Be Held Until a Transaction is Completed section in your terms and conditions indicates:
When you use your Card to pay for goods or services, certain merchants may ask us to pre-authorize the
transaction in advance and may estimate the final purchase amount. When you use your Card at an ATM or for a teller cash withdrawal transaction, we generally pre-authorize the transaction in advance (including all applicable fees). When we pre-authorize the transaction, we will place a “hold” on your Card’s funds for the amount indicated by the merchant, and this transaction will show as “pending” in your transaction history. We also may add an amount for certain merchants to ensure that sufficient funds will be available to cover the final transaction amount (such as to cover a tip at a restaurant). Transactions at certain merchants that preauthorize high dollar amounts, especially rental car companies and hotels, may cause a “hold” on your available balance for up to 90 days. You will not be able to use the money on your Card that is “on hold.” We will release any remaining amount when the transaction finally settles.
As of September 15, 2017, the hold expired and the funds from Jimmy Jazz E-Commerce in the amount of $88.82, was automatically released back on to your account. The cardholder may contact AccountNow with any remaining questions at ***.
Tell us why here...
This debit card company is full of it. I have reason to believe they are scam. They are stealing funds from my account and I just activated two days ago. They are not even willing to work with me to get my funds back. The customer service agent did not even try to listen to my concerns she just stuck to her script. There no concern or empathy for the situation at hand.
On September 9, 2017, the cardholder contacted AccountNow and requested to file a dispute indicating some transaction(s) were unauthorized. When the agent requested for verification of the social security number the cardholder disconnected.
The cardholder expressed concern in regards to the fees on the account in her complaint. Please note that the cardholder agreement that was mailed to the cardholder when the account first opened, advises the cardholder of our fee’s that are associated with her AccountNow/Green Dot card.
As of today September 18, 2017, we have attempted to contact the cardholder at the telephone listed in the complaint with no response. The cardholder will need to contact AccountNow to file a dispute if there are any unauthorized transaction(s). As a courtesy AccountNow has reversed the monthly maintenance fee of $9.95 received on September 7, 2017. The cardholder may contact AccountNow with any remaining questions at ***.
Tell us why here...
I received an unsolicited Gold Debit Card from this company with the wrong name and my address. I was concerned that perhaps someone was engaged in identity theft of my information. I tried to call the business repeatedly and was lost in menu hell, with no way to resolve this issue. In the fine print on the card (after reading everything else) I found: If you don't want this card simply recycle it! Card is inactive and has no value. No one has filled out an application on your behalf. This is a very inappropriate way to do business in this age of identity theft.
on july 20, 2017 I had my payroll check direct deposited onto my account now card on my payday calld and verified that my direct deposit of $484. was available I went to withdraw funds from atm I was denied . the next morning contacted customer service and after almost three total hours I spoke with 4 different operators in which the first explain it was my account was closed because "my bank" had closed. but that they had my money but protocol was for my employer to upload a recall letter to upload.accountnow.com which my employer tried to upload to website on a later date but the website wasn't functioning correctly so recall letter couldn't be uploaded. iasked operator for specific times when direct deposited had been posted and when my account was froze I was given random answer because the other three operators had different answer completely. 2nd operator I demanded that the funds just be transferred to my other accounnow account so I could gain access to funds I was told that card even though it was a completely different account had been froze as well and closed. I asked for what reason I was told just that the bank had closed the account . confused I asked how many banks did they use she said three and that both cards used different banks but that ironically both had closed my account and that they had no more info than that!!!! I demanded to speak with superior 3rd operator said to upload recall letter that it would take up to 30 business days to get funds sent back to my employer but first they had to receive recall letter and that could take 72 hours to verify the info on letter then it would be 30 business days to send funds back. 4th operator was saying samething about uploading letter how long total it would take I caught this operator in many lies according to info that I was previously given from the past three I demanded a coporate number she said onlyway to register a complaint with coporate was by mail to p.o. box address they coporate did not receive calls or mail to the physical coporate address in California but they where out of the phillipines.I again demanded resolution and wanted name of ceo and she spelled out the ceo name *** I was again shocked at just random answer I was given it was jjust countless attempts to talk me into circles with end result that day being no more than to upload recall letter.. as of sept. 8 I called again demanding resolution I told them website address to upload wasn't working so she gave me a fax line with the same verifying time 72hours then 30 business days .... I was told that I no longer had access to my account info online and I tried loggin in but with no success. this is an obvious violation of many different federal laws and regulations.
On August 17, 2017, our institutional bank, Meta Bank, submitted a referral to AccountNow to close the account due to suspicious activity with GTL*INMATE PHONE SVC *** AL USA36607. AccountNow requested for a photo identification card and a utility bill for a check with the remaining balance.
Upon receipt of this complaint, AccountNow has attempted to reach out to the cardholder at the telephone number listed in the complaint with no response. We have processed an expedited check with the remaining balance of $487.37, to the address listed in the complaint. Please allow up to 3 business days to receive this check. The cardholder may contact AccountNow with any remaining questions at ***.
Tell us why here...
I had an Authorization Hold on my account placed accidentally by a merchant. I called the merchant and they released it and when I called AccountNow they said 15 days to release unless the merchant spoke with them. So the merchant and I called them and they asked for faxed information. The merchant faxed the information and they still did not release it stating they didnt get the fax. THREE DAYS later and two more faxes, we are still going back and forth about them releasing MY FUNDS that have already BEEN RELEASED BY THE MERCHANT. Such a rip off.
I received a deposit from the IRS on my account now card on 8/15/17 and I couldn't use my card. I called to find out why and they informed me that I needed to send in my id, ss card and a utility bill and my funds would be released to me in 24 to 72 business hours. After the three business days still no release they claimed that the bill was too small to read and I was asked to resend the information. After another 3 business days I was told that I needed to wait an additional 6 business days because they were behind which ended this pass Friday. So when I called on Friday I was told that a 24 hour follow up would be done and I would have to wait until Tuesday for my funds since Monday was Labor Day. Tuesday still no results all customer service claims is they have no way of contacting the office that reviews documents which is crap I just want my money I saw where one lady said they jerked her around for 30 days and told her they would send her a check in 2 weeks. Im already on day 23 and this has to be against the law I owe school fees and in need of a vehicle to get to work and school and I waited months for the IRS to release the money now they playing.
On August 11, 2017, the account was restricted for further review of the tax deposit in the amount of $2,879.24 received. In order for the cardholder to gain access to the funds we requested a photo identification card, a social security card and a utility bill.
On August 16, 2017. The cardholder contacted AccountNow in regards to the restriction on the account and the agent advised the cardholder to submit a photo identification card, a social security card and a utility bill.
On August 21, 2017, we received the cardholder’s photo identification card, a social security card and an unreadable address document. Later this day, the cardholder contacted AccountNow for an update in regards to the restriction on the account. The agent advised that a utility bill is needed for address verification.
On August 24, 2017, AccountNow received a bill and the bill was in further review.
Upon receipt of this complaint the account was reopened on September 6, 2017 and the cardholder has been actively using the funds, we do apologize for any inconvenience this may have cause our cardholder. The cardholder may contact AccountNow with any remaining questions at .
Complaint: ***I am rejecting this response because: I was told that this process would take 24 to 72 business hours. I complied and sent in all documents requested I was asked to resend a copy of my utility bill. It was almost a month before I was able to access my funds and that was only after contacting corporate office. Every 72 business hours I kept being told they needed additional time after having my funds released I quickly withdrew my funds and I will not be using this card again.
Sincerely
AccountNow does apologize for the inconvenience you may have experienced.
The cardholder may contact AccountNow with any remaining questions at .
On July 20, 2017 I was advised by customer service that my dispute claim was denied. I then get notified by the merchant that the charge was sent back to account now after a month. When attempting to contact account now on 09/01/17 I was advised this charge was sent back on July 19th. which is before I was advised that the claim has been denied. Account now now is holding 215.00 of my dollars, and they are refusing to give me my money back! This is robbery, they have taken the money from the merchant and will not give it back to whom it belongs too.
On July 19, 2017, the investigator submitted the transaction for a merchant chargeback based on the following information:
The cardholder states she was double charged by Comcast.
The cardholder states she has contacted the merchant but they have not returned her funds.
The cardholder states she was only supposed to be charged one time for $211.91 from Comcast. There was an authorization from the merchant for $211.91 on July 5, 2017 followed by an additional transaction for $211.91 on July 7, 2017. We contacted Comcast but they stated they could not release information to 3rd parties.
The dispute was pending for the final outcome until September 5, 2017.
On September 6, 2017, the dispute was finalized and the dispute final resolution letter was mailed to the cardholder advising:
Based on our investigation, we have determined that an error has occurred. On July 19, 2017, a provisional credit was applied to your card account. As of this date, $211.91 of the provisional credit amount issued is now final. Any fee credits in connection with the disputed transaction(s) are also now final. If this final amount does not account for the total amount of your error claim, please refer to the other communications regarding your error claim.
The cardholder requested for the card to be closed on July 8, 2017. We have processed an expedited check with the remaining balance of $215.13 to the cardholder’s address listed in the complaint received. Please allow up to 3 business days to receive the expedited check. We apologize for the inconvenience that this matter may have caused you. The cardholder may contact AccountNow with any remaining questions at ***.
Tell us why here...