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Address: PO Box 1966, San Ramon, California, United States, 94583-6966
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I have had a account with this company for several years now. In December of 2017, I was suppose to receive my new debit card before my expiration date 1-2018. I never received this card. I call them in December they assured me it was sent. I checked my p.o box and there was no card. I called them in January they stars once again it would arrive in 7-10 days. I explained to them this is not accepetable and its poor business on there behalf. Their customer service person stated I can pay a extra fee of $25 for expedited service of my card. I refused and told her why should I pay extra for a card they Gail to send on time to me. Today is February 13, 2018 I still have not received my card. I have over $800.00 plus another pending deposit and can not access any of my funds I worked for to pay my mortgage, car payment, light, gas, water, car insurance, food, etc. Also the late penalties I will have to pay extra. This is a HUGE inconvenience on my life. I want them to be heaps responsible for all my late fees. This company is holding my funds unlawfully. They won't even transfer my fund to another banking account so I can pay bills and go about living. I had to call off work today because I have no money for gas to drive my car. This is a hardship for my family and this company is totally at fault.
On February 1, 2018, Ms. contacted AccountNow to order a replacement card. A card was mailed on February 2, 2018. She contacted AccountNow on February 12, 2018, to inform that she had not received the card. A new card was expedited to her at no charge; however, the card that was replaced was issued from another account in Ms. name.
On February 15, 2018, we spoke with Ms. regarding the status of her card. She was informed that a card for another account in her name had been expedited February 12. On February 15, 2018, a new card was expedited for the correct account at no charge. The card was received February 19, 2018.
A courtesy credit of the $9.95 Monthly Charge was also applied to her account.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
Complaint: ***I am rejecting this response because: I aquired late fees due to their Negligence as a company . I offered my savings account information to them so they could do a bank to bank transfer and they said No they wouldn't do it. Initially I was told the new card was mailed December 21,2017. This was a lie. Account Now is at fault for me not being able to pay my bills on time. My rent, light, gas, water, car insurance and car payment as well as being able to put gas in my car and purchase food. This company wrongfully held my funds, causing my family everyday difficulty. Their apology isn't accepted. That's not solving the issue they initiated and transferring my funds would have solved the issue, but they chose to hold them without a Legal reason.
Sincerely
Thank you . I would like to know if there is any civil suites against this company?
AccountNow declined a charge to the merchant but removed the funds from my account anyway. They required the merchant to send a cancellation letter which they did and the funds were returned to my account. 2 days later AccountNow authorized that same charge AGAIN which sent my account -$113.99. When I call for updates not 1 customer service agent is able to give me any answers.
On February 6,2018, there were two attempts by Transworld to authorize a $400.00 transaction on Ms. card. That same day, we received a faxed letter from the merchant stating that a $400.00 payment had been declined. We removed a $400.00 authorization with the belief that the transaction would not be settled by that merchant. On February 8, 2018, Transworld Inc. collected $400.00 from the cardholder’s account. Ms. contacted AccountNow on February 8, 2018, to file a claim for the $400.00 transaction. She stated that she was told by merchant that they had no received the $400.00 payment.
On February 15,2018, it was determined by AccountNow that the cardholder would not be granted a credit for her dispute. Per the investigator, it was confirmed by Transworld Inc. that the $400.00 in question was successfully received. Based on this information, the claim was denied. Ms. may contact the merchant, Transworld Inc., if she has any questions regarding the charge.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
I have been a member since 2003 or 2004. I lost my wallet while in the process of moving. I contacted them to report my card lost and an address change. Customer service told me on 5 different occasions that a new card will be sent out to me with my direct deposit from social security on it. They also said that someone would contact me and never did. Now they tell me that they sent my direct deposit back to social security. My rent was due on the 1st. They also told me that I will be receiving a new card by Wednesday the earliest and Friday the latest but nothing. I use those funds to care for my handicap daughter and pay my rent. Now my landlord is talking about eviction. So what am I supposed to do
On January 23, 2018, Ms. contacted AccountNow to have a replacement card sent to her new address. For security reasons, she was told that she would receive a call in 72 - hours to complete the process and the card was blocked to prevent unauthorized activity. There was a deposit set to post on January 27,2018, but given the status of the account the deposit was rejected. On January 30,2018, AccountNow received documentation from the cardholder to clear a block placed on her account. She had previously failed security questions and as such, she was advised she would need to send identification documents for verification purposes. The documents were reviewed January 30,2018 and it was determined that the cardholder provided a W-2 Form and an address document; however, AccountNow determined that photo identification would still be required.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification.
AccountNow next received documents on February 12, 2018. The documents were reviewed February 15, 2018 and it was determined that the cardholder provided photo identification, a W-2 Form and an address document. The account was reinstated, and a new card was expedited at no charge for delivery in 3 business days. Ms. is advised to contact the originator of her deposit regarding the January 27 deposit.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
A couple of things happen in between every phone conversation with customer service. Never not one time did I received this so call call. So on that note I strongly believe that your company did not inform me of the necessary steps in a timely manner. I been with your company to many years to get set aside. Customer service had no real answers. So by all that being said. I will not be or will never ever deal with your company again. Have a Bless day!Complaint: ***I am rejecting this response because:Sincerely
My bank account was fraudulently debited $550. I followed policy in filing dispute of same. My account was immediately frozen along with all funds currently in my account, the refunded charge, and access to all records. I followed the direction of the telephone representative, and my ONE given opportunity to withdrawal my $950, was not successful as promised. They now give me no options but to wait 5 weeks for a check. I need the money I lost in a timely manner. I’m a single working mother, a nurse, and my child had a serious health condition. I did nothing wrong. I need my $950 immediately
On January 25, 2018, Ms. contacted AccountNow to report unauthorized activity. Based on the nature of the claim, the account was permanently closed. On February 7, 2018, Ms. received a credit for her claim. Being that the account was closed, she would have to wait for a check.
Following receipt of Ms. complaint, on February 14, 2018, a supervisor from AccountNow’s corporate office reviewed her concern. At that time, a credit for the full amount of her claim was applied to another AccountNow account in Ms. name.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
I book a hotel stay using the account now card on Feb 1 2017 and check out on the 2nd of Feb upon checking out the 50.00 release hold was place back on to my account less than ten minutes. On Feb 5 2017 I check in to the same hotel and check out on Feb 5 2017 and same as last week was process and now account will not release my 50.00 . I have called and spoke with many non speaking agents and managers from some foreign country refuse to answer the question or release my funds. I AM HOMELESS WITH A SEVEN YEAR OLD DISABLE SON WHO WILL BE HOMELESS TONIGHT BECAUSE THEY REFUSE TO RELEASE MY FUNDS BACK INTO MY ACCOUNT. ALSO ACCOUNT REQUESTED A AUTHORIZATION RELEASE FAX AND WAS SENT BY THE WYNDHAM TWICE AND THEY STILL REFUSE TO RELEASE FUNDS BACK IN TO ACCOUNT. I JAVE BEEN WITH THIS COMPANY WELL OVER A DECADE AND I GET A DIRECT DEPOSIT FAITHFUL INTO THIS ACCOUNT EVER MONTH AND I LOAD SEVERAL TIMES A MONTH TO THIS CARD. THIS CARD IS HORRIBLE....I PAY FEES AFTER FEES AND SEE NO REASON OR BENEFITS TO PAYING THIS FEES. WE ARE HOMELESS BECAUSE OF THIS NASTY, UNPROFESSIONAL, RUDE, DONT CARE PREPAID CARD. I WANT MY MONEY AND AS SOON AS THIS I GET MY FUNDS I AM GOING TO NOT DO BUSIMESS WITH THIS HORRIBLE COMPANY EVERY AGAIN. ALSO THEY NEED ENGLISH SPEAKING EMPLOYEES!!!!!!!!!
On February 9,2018, Ms. contacted AccountNow regarding a pending transaction on her card from a hotel. She requested to have the funds credited back to her account, as she had checked out. She was given the time frame for the hold to fall off and given the option to have the hotel fax over confirmation that they were not going to collect the pending amount. Please note, AccountNow routinely receives, and processes faxed requests to have pending holds released prior to the expiration date of the hold.
Per the Cardholder Agreement, when you use your Card to pay for goods or services, certain merchants may ask us to pre-authorize the transaction in advance and may estimate the final purchase amount. Transactions at certain merchants that pre-authorize high dollar amounts, especially rental car companies and hotels, may cause a “hold” on your available balance for up to 90 days. You will not be able to use the money on your Card that is “on hold.” We will release any remaining amount when the transaction finally settles.
On February 12, 2018, AccountNow processed a fax from the hotel confirming that the cardholder checked out and that they were not going to collect the money. Based on the confirmation from the merchant, as of February 12, 2018, the hold was credited back into Ms. account.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
Transferred $100 via MoneyGram on 12/31/2017 through AccountNow's website. After not receiving a confirmation email or transaction number over the holiday, I called AccountNow to cancel the original transaction on 1/2/2018. I was told funds of $111.50 (amount of transaction plus tax) would be credited back to my account within 5-7 business days. I called each and every day beginning on Monday, 1/15/18 to check for funds as they were not received as promised. Each time, I was told the money should deposit by 'tomorrow' or at a later date within the same week of calling. It is now 2/8/2018 and I have yet to receive the $111.50 as told and as owed. MoneyGram has confirmed the cancellation on their end and have sent funds back to the financial institution (AccountNow). I called AccountNow again today (2/8/2018) and was told they are not sure how to get the funds back to me. I will be closing my account as soon as possible, but want to receive my funds beforehand. Please help if any way possible. Thanks for your time.
On January 2, 2018, Ms. contacted AccountNow to cancel a $111.50 MoneyGram transaction. Please note, AccountNow advises cardholder’s that it can take up to 7 business days for funds to be applied back to the account; however, there was a delay in processing. As of February 14, 2018, the issue has been resolved and Ms. Jones received a full credit for the $111.50 transaction.
AccountNow has posted two courtesy credits for the $9.95 Monthly Charge back to Ms. Plumber’s account.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Sincerely
I received a direct deposit from IRS on an prepaid card through them. They closed the account and claimed to send the money back to IRS on December 28, 2017 however IRS has not received it. IRS put a tracking on it however they will not provide a check number to trace it. Upon speaking with the IRS again today, they money still has not been returned to them. Account Now keeps saying they sent it back but has not.
On December 28, 2017, Mr. Federal Tax Return posted to her account and the account was blocked the same day for further review of the deposit. We spoke with Ms. December 28, 2017, and she was informed that she would need to send identification documents to complete the review. Ms. declined to send the required documents and re quested to have the money returned to the IRS.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. AccountNow may also refuse to process any transaction that we believe may violate the law or the terms of this Agreement. Accounts may also be subject to ID verification. For security reasons, AccountNow may limit the amount, number or type of transactions you can make on your Card and any funding or reload of your Card.
On February 9, 2018, a check for the balance of the tax return was sent back to the IRS’ Wage and Investment Division (W&I).
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
account now is a prepaid visa card that u load money to thru western union on February 2 2018 I loaded 500$ on my account now card thru western union in which account now claim they never received it I contacted western union they gave me a sequence number that confirms account now received the payment February 2 2018 at 5:14 pm est today February 7 2018 account is still claiming to be tracking my deposit western union told me they reached out to account now twice and they have not responded back yet....so account now seems like they are receiving payments from western union and money gram and claiming they're not receiving them which is called stealing this isn't the first time I had a problem with account now claiming they didn't receive my deposit my advance to anyone with a account now card to change companies
On February 2,2018, Ms. loaded $500.00 on to her card through Western Union; however, there was a delay in applying the funds to the card.
Following receipt of Ms. complaint, on February 9,2018, a supervisor from AccountNow’s corporate office reviewed her concern. At that time, Ms. received a full credit for the $500.00 load. A courtesy credit of $25.00 was also applied to her account.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
I HAD A DEPOSIT THIS MORNING IN THE AMOUNT OF $28.23 AND THE JERKS AT ACCOUNT NOW TOOK $9.95 OF MY MONEY IMMEDIATELY! IT'S THE 7TH OF THE MONTH AND THEY ARE CLAIMING IT WAS A MONTHLY SERVICE FEE!! THAT IS S
Y CUSTOMER RELATIONS AND I WILL NEVER USE THEIR CARD AGAIN!! I'M ALSO TELLING EVERYONE EVERYWHERE NOT TO USE THIS S
Y SERVICE!!
The Card referenced in Ms. complaint was loaded for the first time on February 7,2018, with a $28.23 deposit. Please note, a monthly amount is initially charged at the time of the first value load made to the Card, and charged on the same day of each subsequent month. On February 7,2018, a Monthly Charge in the amount of $9.95 was assessed to the cardholder’s Card.
Please note, the Monthly Charge, as well as other fees, is clearly described in the Cardholder Agreement that is included on all Card packages and can be reviewed online at www.greendot.com prior to applying for the card.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
February 3, 2018 I uploaded funds to a prepaid card that I have with account now. When I tried to make a purchase my card kept declining, because the card rejected my four digit pin I created, so I ran it under credit to purchase my items.. The next day I tried to use the prepaid card to withdraw the remaining balance from the card at an ATM, and again my pin number that I set and have written on paper was declined twice, I changed my mind of withdrawing cash and tried to make a puchase at the nearby convenient store. I ran my purchase as credit and my card was blocked. I called customer service to discuss the issue, and as I followed the prompts, I accidentally pressed the wrong number of an option I didn't need. The option was for lost and stolen cards. I was told to confirm this matter by keying in my five digit zipcode to confirm that I was giving them consent that my card lost or stolen: I never confirmed the option and they still locked my card, even though I didn't give them my consent. The next business working day I called to inform them that my card was not lost nor stolen, and that the card was in my possession; and that I did not confirm for them to lock my card. They reactivated my card, and after I used it one time only they blocked my card again. I asked an agent why would they do that? She told me because the card was reported as lost or stolen, I told her it was an accident of me pressing the wrong number, and that I still had the card. Although, they was made aware of the issue they still didn't fix their error. I am dissatisfied that they are charging me ten dollars for a replacement I didn't consent to. It doesn't makes any logic sense to me that they reactivated my card for me to use only once, and block me from using what belongs to me... They are scammers in disguise. They blocked my card without me giving them any confirmation to do so; and it is not right that I have to pay ten dollars for a replacement card I told them I didn't need, because my original card is not lost or stolen. It didn't makes sense for them to allow me to use my card that was supposed to be reported as lost or stolen for one time only, and reblocked my card from any further usage. I was also told the replacement card would arrive 5-7 days, then they told me 7-10 days, and they changed it to 10-12 days, and now they are saying it should be here in 6-8 days. Too many inaccuracies...
On February 4, 2018, Ms. cancelled her card through AccountNow’s IVR phone system. For security reasons, the card could not be permanently reactivated. On February 5, 2018, Ms. contacted AccountNow and an agent explained that she would need to order a replacement card, but she refused. On February 6, 2018, Ms. contacted AccountNow again and was given access to the balance of her account using the old card.
On February 7,2018, Ms. contacted AccountNow and a new card was ordered. As a courtesy, the $10.00 replacement card fee was reversed. Note that the timeframe to receive a new card is 5 - 7 business days. Ms. was also given the option of having a card expedited, but she declined.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
Complaint: ***I am rejecting this response because: they are scammers in disguise, and I strongly dislike how they withhold their customers funds. I never needed a replacement card to begin with, and after I refused to pay $10.00 for a card they thought they could scam me into paying for they then reversed the money back to my card... With all of the dissatisfied customers they have, they should no longer be in business. Their review's says it all. Sincerely
On February 7,2018, Ms. contacted AccountNow and a new card was ordered. As a courtesy, the $10.00 replacement card fee was reversed. Note that the timeframe to receive a new card is 5 - 7 business days. Ms. was also given the option of having a card expedited, but she declined.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
Complaint: ***I am rejecting this response because:The way their options are set up is terrible. I told representatives that the option I chose was accidental, and it is not right that I, as well as other customers do not have the options to confirm that choice. They have it set-up that way, in order to scam customers out of ten dollars; on up to twenty-five dollars for expedite service, making profit off of their transparent schemes... I reject.Sincerely
I had an account for a pre-paid Visa through AccountNow. They deleted my account and promised to re-issue a new card and that my current card would be deactivated. It has been 16 days and I still have not received my new card. The company charged me $25 to expedite the delivery of a new card, which I still have not received. I have direct deposit from my employer and my paycheck goes directly to the card number associated with my AccountNow account. I notified my employer that my card issuer cancelled my account without notice and I am unable to access my paycheck. My payroll department said they have not received a returned paycheck or notice from AccountNow that the account was cancelled, so they are unable to issue a new check to me. I spoke with AccountNow customer service, and the representative was extremely rude and either unable or unwilling to resolve this issue. I have to access to my funds from my paycheck and I cannot pay my bills that are due because of AccountNow's irresponsible negligence and indifference to the situation.
On January 20, 2018, Mr. contacted AccountNow to report what he believed to be unauthorized activity. He filed a claim and a new card was issued out that day. On February 1, 2018, Mr. contacted AccountNow and informed that he had not received his new card. At that time the card was blocked, but not reissued. Mr. called back on February 5, 2018 to have a replacement card expedited. Please note, the timeframe for expedited shipping is 3 business days.
Following receipt of Mr. complaint, on February 12, 2018, a supervisor from AccountNow’s corporate office reviewed his concern. At that time, as a courtesy, the $25.00 expedited shipping fee was credited back to the account. As of February 7, 2018, the card had been received and activated.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at .
Back on January 11th I had and issue with and ATM on telegraph rd Monroe mi I took out 257.50 out of the ATM and I only have me 75 dollars of my money there ATM ate 180 of my money now I have proof from the bank that had my money they sent it back to my card company account now inc and when I called them about it they said file a despite and we'll go find your money now it's been 30 days and I called them back on the 31st and was told they closed my despite and do t now where my money is and can't find it so now I have no choice but to take legal action and take them to small claims court over 180 dollars I had the bank Wright them a statement saying g and giving the retrieval reference code to find the money and they won't do it cause they closed my despite with puffy permission so they are ripping People off this is wrong can someone please help me Get money back that's all I really care about as soon as they return my money I am gonna be done with this company they didn't even seem to care about my money they only seem to care that they can't do anything for me because they canceled my dispute
On January 16, 2018, Mr. contacted AccountNow to file for an ATM transaction. According to the claim, he attempted to withdrawal $257.50; however, only $75.00 dispensed and he was charged for the full amount.
On January 18,2018, Mr. contacted AccountNow to cancel the claim. Per the investigator, based on the information provided by the cardholder, he spoke with the ATM representative and was told a refund would be processed. The claim was then closed.
On January 24,2018, a letter was sent to Mr. regarding the outcome of his claim.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at .
They keep closing my account for verification purposes but I have already gave them ALL my information like my drivers license social security card work information and everything by they keep shutting my card off without any notifications or anything.
The Card referenced in Mr. complaint was blocked on January 16, 2018, for further review of a deposit because the account had exceeded the $10,000.00 threshold set for AccountNow cards. On January 18, 2018, documents provided by Mr. were reviewed and his account was reinstated.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. AccountNow may also refuse to process any transaction that we believe may violate the law or the terms of this Agreement. Accounts may also be subject to ID verification. For security reasons, AccountNow may limit the amount, number or type of transactions you can make on your Card and any funding or reload of your Card. The maximum card balance of the card should not exceed $10,000.00; however, AccountNow, in sole discretion, may allow balances larger than the $10,000.00 maximum.
On January 26, 2018, the cardholder’s account was blocked for further verification of a deposit. The account had received several deposits for a third-party. AccountNow spoke with Mr. the same day and explained that a letter or statement from the third-party acknowledging the deposits was required.
Following receipt of this complaint, AccountNow reviewed Mr. concerns and determined that a letter or statement verifying the deposit would still be required.
AccountNow apologizes for any inconvenience Mr. has experienced. Mr. have any additional questions or concerns, he may contact AccountNow directly at .
Complaint: ***I am rejecting this response because:I believe the customer service reps need to be fully trained and answer questions about my account and help me resolve the issue instead of being rude hanging up on me multiple times. IF customer care could have helped me with this information then we wouldn't be here. Then after the 10,000.00 was deposited and I turned it back on then no more than 2 weeks later they shut it off again becaus2 of my fiance's check that has been going inthere for the same amount of time and now they shut it off after this whole issue. And when trying to figure this one out I kept getting the run around so we ( my fiance and I) sent everything in and still got rejected so we called and they said they need directdeposit of verification so we called her hr and sent them it again it was rejected. After calling and getting hung up on multiple times we said ok here's the most verification we can get and she wrote a hand written note with both our id' social security and my card and send pictures of her holding everything and that worked if they could have said this from the beginning we could have again avoided this. When asking for the upload departments or someone who keeps rejecting it they flat out refused to direct me over there , a supervisor or a complaint line. I was stuck in Oregon because of this sleeping in my cold car with barely any food. And I told them my situation and they didn't care not a way to show customer compassion.
Sincerely
On February 1, 2018, AccountNow received additional documents from Mr.. The documents were reviewed the same day and it was determined that the cardholder provided his social security card, ID’s, and a signed authorization letter from the third-party acknowledging the deposits. At that time Mr. account was reinstated.
AccountNow apologizes for any inconvenience Mr. has experienced. Mr. have any additional questions or concerns, he may contact AccountNow directly at .
I have been a customer with Account now, for about 3 yrs. I made a purchase at my local Forever 21 a few days before Xmas. One was for 100.00, I’m ehich was a gift card & the other was on a shirt that was 11.93. I made both these purchasing with my Account now Debit card & the find where taken. Fast forward to 1/6/2018. I was then charged again for the purchase. I called Account now & made them aware that the money was taken from my card, they cancelled my card & then gave me info on what to do next as far as them investigating the card purchases. I then called Forever 21, who told me they have been having a issue & there may have been unauthorized access to data from payment cards that were used at certain Forever 21 stores, this information is also on their website, in order to warn customers. I printed out the info, along with the info they asked me to fax them about my account. I got a letter Tuesday 1/16/18 basically saying they are not going to give me the money back because they see I shop there frequently, in which is true, I do. But that day I haven’t done so, & I didn’t give anyone permission to do so, I had my card on me & had actually shopped at my local wal mart that day, so I No one stole my card. I just want my 111.93 back. I didn’t authorize or spend any money in that store that day & feel I’m not getting it back just because I actually do shop there. Please help me out in anyway possible, I work very hard for my Money.
On December 22, 2017, Ms. made purchases of $100.00 and $11.91 at Forever 21. Ms. noticed that the same charges appeared on January 5, 2018. On January 6, 2018, she contacted AccountNow to file a claim for the two charges.
Per the Cardholder Agreement, money on your card may be held until a transaction is completed. When you use your Card to pay for goods or services, certain merchants may ask us to pre-authorize the transaction in advance and may estimate the final purchase amount. Transactions at certain merchants that pre-authorize high dollar amounts, especially rental car companies and hotels, may cause a “hold” on your available balance for up to 90 days. You will not be able to use the money on your Card that is “on hold.” We will release any remaining amount when the transaction finally settles.
As stated in the Cardholder Agreement, money on your card may be held until a transaction is completed. The two transactions in question were pre-authorized on December 22,2017; however, the transactions were not finalized by Forever 21 until January 6,2018. The cardholder’s December statement does not reflect any transactions from Forever 21; however, her January statement will show the completed transactions.
On January 11,2018, it was determined by AccountNow that the cardholder would not be granted a credit for her dispute. Per the investigator, the transactions were an attempt to collect and outstanding debt by the merchant. This was enough for the claim to be denied.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
Tell us why here...
January 10th ,2018 I called into Accountnow to report funds missing out of my account, immediate action was taking and I was assured my situation would be taken care of. On Friday the 12th of January and was told that I would be receiving a card in 7 to 10 business days so I ask that my card be expedited to me because I have no other to my funds because they are all on the account. Ive called everyday since then Ive been calling in. Here it is the 23rd of January and I still dont have my card, I cant pay my bills, eat, or buy things I need for my home because of this. During each call Ive had a represntative guarantee me the policy would be handled. This is a 24-72 hour process that has taken a week. I am about to seek legal action reguarding policy and my money. I will be homeless if they continue to hold my card. There should be something that consumers should be able to get something done about this. This is very unprofessional. My health and life is on the line.
On January 10, 2018, Ms. contacted AccountNow to report unauthorized activity. She requested to update her address and have a replacement card expedited. Ms. was required to answer security questions to process the request; however, she failed the security questions and as such, the agent advised she would need to send identification documents for verification purposes.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. All accounts maybe subject to ID verification. Note that the timeframe for review of verification documentation is 3 business days.
On January 11, 2018, AccountNow reviewed documents and a card was issued to Ms.; however, that card was issued in error. Additional documentation was required. On January 15, 2018, we received additional documents and the timeframe given for review was January 19, 2019.
Following receipt of Ms.’s complaint, on January 29, 2018, a supervisor from AccountNow’s corporate office reviewed her concern. At that time a new card was expedited to her at no charge.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
Account now is a holding my funds. They suspended my account for no reason and I sent all required documentation and they're still not releasing my funds. They are taking monthly fees from my account but will not release my money.
On November 24, 2017, Ms. account was locked for security reasons. It was determined that the cardholder would need to send ID verification. Ms. contacted AccountNow on November 27, 2017, to report that she had misplaced her card. The agent explained that she would need to send verification documentation prior to getting a replacement, but would be allow use of the old card if found.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. All accounts maybe subject to ID verification. Note that the timeframe for review of verification documentation is 3 business days.
AccountNow first received documents December 14,2017 and the timeframe given for the review was December 19, 2017. The documents were reviewed December 15, and was determined that the cardholder provided her ID, social security card, and an envelope; however, valid proof of address would still be required. The same day she was advised that proof of address was required, but she refused to send it. On December 26, 2017, the cardholder again sent her ID and social security card, but not the required proof of address. Ms. contacted AccountNow on January 20, 2018 and informed the agent that she did not have proof of address. The agent explained that if she did not have proof of address then a letter of indemnification could be sent to have the funds returned to the originator. January 20, 2018 was the last contact AccountNow had with Ms..
Following receipt of this complaint, AccountNow reviewed Ms. concerns and determined that valid proof of address or a letter of indemnification would still be required.
AccountNow apologizes for any inconvenience Ms. Webber has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
this section What happened? I saw a transaction in amount of 14.99 on my account called cars company to ask where came from I didnt recognize the company because it said credit report the rep on phone asked did I remember doing it which was dated Jan 16 or 17th I said no but he said its due to fall off next week and then I asked rep is there a phone number or name of company to contact maybe I can remember he gave me number and also said call back in 48 hours to see if charge fell off he didnt mention blocking my call or canceling card or anything I hung up called credit report company they explained the charge I did back on Jan 5th so I went to store to try and use card didnt work I called card company they said my card was blocked and I needed to order a new card explained to rep I wasn't told that my card would be blocked or even asked if u wanted card blocked ask to speak to supervisor she wouldn't unblock it wanted me to wait 3 days so she can review phone conversation wouldn't let me update my address to order new card now my online access to my card is blocked I get my employer paycheck and child support sent to this card they had poor customer service and refused to listen to me or showed any concern for my business I have been using this account probably 10 years I am very upset I need to pay my bills I couldn't even get gas to do to work my money is all blocked on car
On January 18, 2018, Ms. contacted AccountNow to report possible unauthorized activity on her card. She decided to contact the merchant regarding the transaction; however, the card was blocked to prevent further unauthorized activity. The same day, Ms. called back regarding her card and was informed that the card was blocked due to unauthorized activity. She was told that she would need to order a replacement card.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law.
On January 18, 2018, Ms. was also given the option to access the balance of her account, but she declined. On January 19, 2018, Ms. contacted AccountNow to have a card sent to her new address. Please note the timeframe to receive the card is 5 - 7 business days.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
I loaded my card with money and the company never put the money on my card and I can not at all get ahold of the customer service team
On January 15, 2018, the Card referenced in Ms. complaint received a $20.00 load through Green Dot. This is appears to be the load in question. AccountNow has no record of the cardholder calling in to inform us of any missing cash loads. In the event of a missing cash load, cardholders are advised to send a copy of the receipt for the load.
Customer Service agents are available to answer calls Monday through Friday 7:00 a.m. to 7:00 p.m. CT (holidays excluded). Hours may be extended during peak times of the year.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
I filed a dispute with this company. They are supposed to give a provisional credit within ten days. They have not done that and it has been ten days
On January 5, 2018, Ms. contacted AccountNow to file a claim for an ATM transaction in which she did not receive the money. Please note that cardholders are also informed to send in a written notice of any transactions being disputed.
Per the Cardholder Agreement, if you provide this information orally, we will require that you send your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your Card within ten 10 business days for the amount you think is in error, so that you will have the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within 10 business days, we may not credit your Card.
On January 5, 2018, AccountNow received the written notice and the timeframe given for review is January 22,2018.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at Tell us why here...
I got scammed for my money of my card when I realized it I filled a dispute
On January 11, 2018, Ms. contacted AccountNow to file a claim for unauthorized activity. Please note that cardholders are also informed to send in a written notice of any transactions being disputed.
Per the Cardholder Agreement, if you provide this information orally, we will require that you send your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your Card within ten 10 business days for the amount you think is in error, so that you will have the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within 10 business days, we may not credit your Card.
On January 12, 2018, AccountNow received the written notice and the timeframe given for review is January 26,2018.
On January 17, 2018, it was determined by AccountNow that no error occurred, and the cardholder would not be granted a credit for her dispute. A letter has been sent to Ms. regarding the outcome of her claim. She was also given the option to request details and or documentation that AccountNow used in determining the outcome of the investigation.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at