Ace Electric

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below After spending almost 10g's in your store, this is the kind of customer service I am getting from Corporate??? You still have not addressed what the first technician did to try and fix my defective recliner I have enclosed a picture of the hole he tried to screw into the piece of furniture connecting to my recliner!!! Upon doing this, he removed it saying that this type of locking mechanism for the recliner is a FACTORY DEFECT and can't be fixed!!! This crappy attempt at a fix is depicted in picture labeled All of your technicians were told about this problem, yet none of them wrote this on their reports to you The only reason I can see is because this problem can't be fixed because it is a FACTORY DEFECT!!! So, stop replying to me about my FIXED chaise lounge chair They never fixed the recliner as requested! Regards, [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerLooking further into the Mr***s information he was offered $of instore credit for the items in questionThey are waiting for a response back from Mr [redacted] at this timeRegards, Ashley Furniture Industries, IncCorporate Office LB

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding [redacted] ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Mr ***’s claim, we have been advised that he will be contacting Ashley Furniture when he will be able to accept delivery due to being out of townAshley Furniture apologizes for the experience that Mr [redacted] has gone through with the multiple delivery attempts, and getting damaged furnitureAshley Furniture would like to offer Mr [redacted] a $gift card to use at our Corporate Store location Regards, Ashley Furniture Industries, IncCorporate Office SK

After further review of Ms [redacted] ’s claim, upper management from the Corporate Office has been trying to get in contact with Ms [redacted] multiple timesThere were voicemail messages left on both numbers on the account, on 4/& 4/We have not heard back from Ms [redacted] to discuss her claimInstead of having the recliner in Ms [redacted] ’s home repaired, we would like to exchange the recliner since it is still being manufacturedAlso for the inconvenience, we would still like to offer a gift card that she may use at any one of our Corporate Store locations that is listed on the back of the gift cardThe amount that Ms [redacted] is requesting of $is not an option, but we will still honor the $gift card as previously offeredWe invite Ms [redacted] to lease contact our Corporate Office at ###-###-####Regards,Ashley Furniture Industries, Inc.Corporate OfficeSK

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding [redacted] situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Ms [redacted] claim, we have reached out to our Warehouse management teamThey have advised that the wedge & armless chair was sent back with the drive team day on 7/29/A new delivery has been scheduled for 8/12/We have advised to the management at the warehouse that these pieces need to be fully inspected prior to putting the pieces on the truckAshley Furniture will be contacting Ms [redacted] on 8/to provide her with a 4-hour window time frame for her delivery Regards, Ashley Furniture Industries, IncCorporate Office SK

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The appointment I had scheduled with Ashley Furniture’s technician was canceled thru the automated system when they called me to confirmI am declining their offer and I want a replacement for the 2nd damaged table they deliveredI am also requesting additional compensation for everything I have had to go thru, phone calls, tone off from work & having to rearrange my schedule to accommodate Ashley and not he able to take my son to basketball practice/gamesThank you Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offerThe resolution issued by the store does not meet my expectationsI ended up having to spot paint the table and had to put two screws in the legs in order to have stability Regards, [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] M ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter review of Mrs ***’s complaint, we have reached out to our management team at our retail store locationThe refund has been processed in the amount of $2, Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

After further review of Mrs [redacted] complaint, we reviewed this with our HomeStore customer care management teamWe have found on the initial delivery there was damage to the RAF power reclinerWe sent out a tech, however Mrs [redacted] wanted a replacementOur management team authorized an even exchange of the RAF power reclinerWe then received another complaint on August 15th stating the entire body sinksThe technician we sent out added foam and fiber fill to bring the unit up to manufacturing specifications At this time the furniture is out of the one year manufacturing warranty, if any further issues would occur Mrs [redacted] can utilize her protection plan GBS Regards, Ashley Furniture Industries, IncCorporate Office AK

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Ashley's Company respond to my sectional couch dissatisfaction is simply stating that the repair company will be at my home December 7, while this may be a fact, however, their response does not indicate or acknowledge the true facts as to my actual complaintIt definitely has taken months to try to resolve an ongoing issue which I am still working with the furniture repair companyThe repair company or fixing the furniture is not the nature of my complaintMy actual complaint is that I am not satisfied with my purchase which to me was poor quality furniture for the price that I paidI had addressed this from the beginning with the company in addition to my credit card company.As a consumer I am expecting a different resultMy expectations have not been metHaving my initial contact with Ashley Furniture by shopping around, I thought this to be a company I would want to make my planned furniture purchase fromI would like to continue to believe thisFurniture purchase is not something we do often so I expected this to be happy experienceUnfortunately when you buy sectional recliners the damages or issues they may have, do not surface as quickly as some other consumer products you may purchaseAs far as the warranty and guaranty policies is concerned, the time will certainly lapse before the damages or issue ariseHad I not purchased Furniture Protection Plan, I would have been impacted worseI do not agree with the response that Ashley furniture is providingThey are simply indicating, customer bought plan and the furniture plan company is going to take care of the damages( Even though the timing to get furniture repaired has been poor quality with the phone calls, follow up, returning calls, etc) have not been adequate, this is not my true complaint at this time, my complaint is that Ashley furniture product purchase is not to my satisfactionMy end result expectation is for Ashley to please take this furniture back, to provide me with a store credit so I can obtain different couchesCouches that meet my expectations and not sectionals that are not to my satisfactionI would love to believe Ashley furniture to be a company that looks for ways to make their customers happy by handling this issue to be a customer satisfaction experienceI am willing to take a loss if that be the case but I would like to be a happy consumer as wellthank you so much for your assistance Regards, [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Karla [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon full review of Ms [redacted] ’s account, Ms [redacted] was given the correct promotional financing at the time of her saleAshley Furniture Industries, Inchas done everything correctly for this customer The issue now lies between Ms [redacted] and [redacted] who charges the interest once the promotional terms are expired We encourage Ms [redacted] to contact [redacted] at ###-###-#### as we are unable to assist with this matter Regards, Ashley Furniture Industries, IncCorporate Office **

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Mr [redacted] ’s claim, we have reached out to the retail store locationPer upper management, they are going to be processing a refund for the delivery feeWe invite Mr [redacted] to contact the retail location for the status of the refund Regards,Ashley Furniture Industries, Inc.Corporate Office SK

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Upon review of Ms***’s claim, we have reached out to our retail storeThey have sent us a refund request form that was filled out at the store for Ms***’s refundI have attached the documents to this claimThis refund may take 1-billing cycles to show up in Ms***’s accountWe invite Ms*** to contact the retail store for any questions. Regards,Ashley Furniture Industries, Inc.Corporate Office SK

Thank you for updating us regarding Jeanne H *** situation Upon further review of Mrs*** complaint regarding the sofa, we found the initial complaint was filed on January 18, We authorized a technician to be sent out to Mrs*** home on January 23, Per the technician’s report a new cushion was needed to repair the sofa, the sofa would be repaired in Mrs*** homePer the store management team instead of repairing the sofa, they offered a replacement on (date??) MrsSingleton called our customer service team on March 1, to report issues with the cushion sinking on the sofaMrsSingleton stated she would like to reselect the furnitureMrsSingleton was advised we would need to send out another technician to inspect the sofa for possible manufacturing defectsA technician was sent to the home on March 6, and per the technician’s report the sofa meets manufacturing specificationsAt this time we are unable to offer a reselection for Mrs*** sofa Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Thank you for the update on Chad ***. As previously advised, Ashley Furniture Industries, Inc. may offer a protection plan however it is administered by a third part company to which Ashley Furniture has no affiliation. All transactions including a refund are handled through the third party company Guardsman. This matter needs to be handled between the customer and Guardsman. We apologize but we are unable to assist with this matterRegards, Ashley Furniture Industries, IncCorporate Office **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.A delivery was confirmed between PM- 7PM today, Saturday 6th, 2016. I received a call this afternoon that the delivery will be delayed until PMIt is now almost 9:No call, no deliveryThis is the 3rd Saturday I've wasted on Ashley FurnitureI expect a full delivery refund and more. No negotiationsOr a full refund and pick up is expected by Ashley Furniture.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me As long as my chairs are refunded The credit card does not show refund yet I reserve the right to reopen if a refund is not received
Regards,
*** ***

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** * *** situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After review of Mr
*** complaint, we have reached out to upper management at our retail location and warehouseOur management team has reached out to Mr*** and left voicemails on both phone numbers At this time we are waiting on return call Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Jessica ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After a full and
thorough review of Ms***’s concerns, we have offered Ms*** store credit in the amount of $2625.19. This will allow Ms*** to shop at her local retail location and pick out some new furniture. We will pick up her old furniture when we deliver her new selection. We feel that this is a good faith effort to resolve Ms***’s concerns Regards, Ashley Furniture Industries, IncCorporate Office AB