Ace Electric

Customer has already accepted the credit for the king bases

Thank you for the update from Mr [redacted] As we previously advised Mr [redacted] had a one year manufacture warranty which expired 12/2/As a courtesy to our dedicated customer we did inspect the furniture on 03/12/The furniture was identified as meeting all specificationsAll seat cushions will in time often soften with wear and tearThis is not considered a loss of resiliency or material manufacture defect.As Mr [redacted] is a valued customer, our retail location presented him with a discount offer of percent towards a new purchaseHe has declined this offered seeking an additional percentWe feel that our offer has made good faith effort to assist Mr [redacted] At this time the offer of percent still stands, and we invite him to contact the retail location should he change his mind.Regards,Ashley Furniture Industries, Inc.Corporate Office**

I have received the moneyMy complaint came from the fact that they lied to me and told me the money was refunded on 5/Which it obviously was notI had to call times, I was lied to by EVERY SINGLE WORKER there, I was yelled at, I was told I was a liar, and then foinally some girl called back and asked me for my debit card number to do the refundRegardless of me having the money back this should reflect poorly against Ashley a home Store in Clearwater as they lied to me for straight days and caused issues with my banking and personal lifeRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I dispute the amount that Ashley says they are refunding--$is incorrect The amount that was charged to my Synchrony card is $ It shows o page of the sales order (110760810) That is the amount I request to be refunded o my Synchrony account Once again, I feel like this store's management is incompetent I will not stop in pursuing the full refundMy sincere thanks to Revdex.com for mediating this, as I was unable to get anything done thru this store Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks for your help We have been contacted and they agreed to accept the return Thanks

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Robert ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerOur retail location has made several unsuccessful attempts to reach Mr [redacted] to further discuss his complaint We are unable to go any further without speaking to him We invite Mr [redacted] to return the left messages or contact the retail location so a resolution can be madeRegards, Ashley Furniture Industries, IncCorporate Office AB

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This rejection is to reject the same offer of reconciliation offered on 3/21/2017, which was also rejectedThe attachments show my signature, but none of the initials are mineThose belong to the salesman.I would not have known that you even had a facility in Mississippi, unless the salesman told me, which he did in front of my wifeFurthermore; the manager claimed the same thing when she denied my initial return request.In Florida, if there is a "No Refund Policy" it must be displayed on the front door and at point of saleNeither was displayedI had an independent witness go into the store to verify this factAttached is an exert from Florida State Statute No Refunds and All Sales Final are generally terms used when a company is going out of businessThat is the fair way to display a No Refund Policy.If Ashley was not trying to purposely mislead customers, why would a statement on their main website state: "Built Right Here" "All Ashley Furniture Industries products are designed and manufactured in facilities across America and around the globe." Where else would they be built? On the moon maybe???I also notice that the delivery receipt that I signed (where I noted the damage to the left side upon delivery) has not been included hereThe wood on the left side was broken through on one piece and split apart on anotherI see no mention of this, nor do I see a delivery receipt.Your statement of refusal to take back something that has been delivered is contradicted by your offer of store credit if I purchase something of equal or greater value.I have reached out to additional state and federal agencies and have presented my complaint to them as wellI also will begin reaching out through social media to various groups around the country to inform as many people as I can of your business practicesA $500M per year company should not treat customers this way Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Brian [redacted]

After further review of Mr. [redacted] s account. The amount that will be refunded to his Synchrony account will be $854.99. The refund should reflect Mr. [redacted] s account within 30 days. Regards, Ashley Furniture Industries, Inc. Corporate Office SK

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] My view on the matter is that I wasn't given a choice of credit for product or the choice of another product of equal or lesser valueI explained that I don't have a queen size bedding at my home so they basically obligated me to choose a king size base I didn't need and charge me an extra $on my accountI would gladly accept a credit on my account or a different product for the value of $2,this king size motion base I have no use for at my homeRegards, [redacted] ***

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted] ’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon receiving [redacted] ’s... situation, we have reached out to the retail location he purchased from. [redacted] was to go back into the retail location over the weekend so that management there could correct this for him. At this time we invite [redacted] to contact his retail location for further details. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlso we want to thanks Edison (store manager) for the great costumer service, we came upon on issue and the quickly response on this matter was completed satisfactory to us Regards, [redacted]

Good Morning,Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] 's situation We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.After careful review of your online order and working diligently with the online sales department we do see the nightstand replacement was shipped on 7/21/ For your two poof ottomans I do see you filed a claim with UPS for that part of your orderOnce that claim with them has been solved our online sales depart will be able to assistRegards,Ashley Furniture Industries, Inc.Corporate OfficeLB

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe tracking number does not show anythig and is invalid, we have not yet recived the legs and they said they overnight them We also have not recived the refund, why are we getting erronous information, why are the lying to us , we just want to enjoy our merchandise, if we do nit recive our legs soon we will be force to return the couch [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Thank you for contacting Ashley Furniture Industries IncWe appreciate that you have notified us regarding [redacted] situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After a full review of Ms [redacted] concerns, we reached out to our retail location for further assistanceOur retail location management informed us that an even exchange was be processed for the TV standThis was delivered and accepted on 9/30/ We apologize for any inconveniences caused in regards to this issue and hope that the above solution is satisfactory in resolving Ms [redacted] concernsPlease feel free to contact our retail location, 470-307-4286, or customer care department, 800-477-0097, with any further questions or concerns Regards, Ashley Furniture Industries, IncCorporate Office AW

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding [redacted] situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Mr [redacted] claim, we would like to get some more information regarding the sofa that has damage to the arm rest areaThe damage that is on the arm rest is it peeling? If it is peeling, we know that pictures were sent in to our Customer Care Department, but we would like to have recent photos sent to Ashley Furniture againIf Mr [redacted] can send photos either by email or text that would be very helpfulAlso, we would need a photo of the serial number that is on the sofa unit Ashley Furniture is asking for photos of the unitThe armrest area where the damage is, another photo of the area that is a little bit far away from the damage area, and last picture of the whole unitTo text in the photos it would be 608-350-attention [redacted] If Mr [redacted] would like to email the photos, email address is [email protected] thing attention [redacted] .Any questions with sending in the photos we invite Mr [redacted] to contact our Customer Care Department at 1-800-477-for assistance Regards, Ashley Furniture Industries, IncCorporate Office SK

Revdex.comComplaint ID: [redacted] ' Thank you for responding to Ashley Furniture Industries in regards to your situationAgain we do apologize you are unhappy with your purchaseAgain, if the furniture is up to manufacturing specifications we would be unable to assist any further with your issuesPlease allow time for the furniture to break in to your comfort levelIf you feel this is a manufacturing issues please contact customer care to schedule a technician Regards, Ashley Furniture Industries, Inc SL

Thank you for the update concerning [redacted] ***’s situation. After further review of Mr. [redacted] complaint, we have sent out a technician out to the home on Friday, October 27th. Based off of this report, we have processed an exchange of the loveseat. The exchange is scheduled for Friday, November 3rd. Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Good Morning,Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] 's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.I have reached out to upper management to discuss your concernsRevdex.comRegards,Ashley Furniture Industries, Inc.Corporate OfficeLB