Ace Electric

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After review of Mrs [redacted] complaint, we have received notification from our management team at our warehouseThey have advised that they have spoken with Mrs [redacted] , they are going to completely replace the steps on Monday August 14th Regards, Ashley Furniture Industries, IncCorporate Office AK

Date: 5/16/ Revdex.com Complaint Department Complaint ID: [redacted] Thank you for contacting Ashley Furniture Industries in regards to your complaintWe take these matters very seriously and regret to hear of your dissatisfaction Upon review of the customer’s complaint, Ashley Furniture’s Corporate Office received the refund request on 5/12/Refunds are processed by our finance department on Mondays and Wednesdays and checks are issued on Tuesdays and ThursdaysThis customer’s check will be issued tomorrow and mailed out to the customer on Wednesday 5/18/We do apologize for the delay but this will be taken care of this week Please let me know if you have any questions or concerns (Reference Kingswere SR# 91191) Regards, Ashley Furniture Industries, Inc SL

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding [redacted] ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Mr ***’s claim, we have reached out to management at our retail store locationThey have advised that they will be exchanging the TV stand, and this is scheduled to be delivered on 6/ Regards, Ashley Furniture Industries, IncCorporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Ms [redacted] ’s situation, we have reached out to our retail store location upper managementThey have offered to exchange the mattressThis exchange would be done as a courtesy, due to the damage on the mattress is not a manufacture defect Ashley Furniture will not be authorizing a refund for the mattressWe invite Ms [redacted] to contact the retail store location where she purchased, to have the exchange processed Regards,Ashley Furniture Industries, IncCorporate Office SK

Date: 7/21/ Revdex.com Complaint Department Complaint ID: [redacted] Thank you for contacting Ashley Furniture Industries, Incin regards to your situationWe do apologize for your dissatisfaction and take these matters very seriously After reviewing the customer’s complaint we see that we have tried working with the customer for a year now on some type of resolutionThe customer first called in on 7/22/reporting the issues with the mirrors leaningThis was months after the customer had received their furnitureAt this time we offered a technician who verified the issues and recommended an exchange for the customerWe then processed and exchange and attempted to deliver different times to the customer over the next several monthsEach delivery was refused by the customer On 11/07/we offered the customer a 20% discount on the merchandise to keep the items as is due to us not being able to satisfy him with his exchangesThe customer declined the offerAgain over the next few months we spoke with the customer multiple times and attempted more exchanges to try and satisfy the customer Our latest conversation with the customer was on 7/20/when we offered a 50% discount to keep the furniture As IsThis credit would be in the amount of $plus taxThe customer did not like this offer either and refusedThe customer demanded at least a $discount to keep the itemsUnfortunately the customer only paid just over $for the items we would not be able to offer $to keep these pieces We are still willing to offer the 50% discount to keep the items or also attempt another exchange, whichever the customer would preferPlease have the customer contact us back to let us know Regards, Ashley Furniture Industries, Inc SL

Good Morning [redacted] and [redacted] , As discussion was had with Upper Management we have considered two options for you: The first option, we are more than happy to Even Exchange the pieces in question for you We would bring out two new pieces and be taking the damaged items at the same time The second option would be an instore credit for the pieces at 60%The total credit back to you would be $This will be an instore credit, only to be used in the Brandon Homestore In regards to your protection plan being refunded you would need to contact Guardsman (your Protection Plan company)They do prorate the protection plan for the number of years that you have had the planYou would no longer have no coverage on any of your items The delivery fee refund will be nonrefundable Regards, Ashley Furniture Industries, Inc Corporate Office LB

After review of [redacted] ’s claim, we have reached out to our retail store upper managementThey have advised that we can offer to [redacted] a reselection of the same amount or greaterIf [redacted] purchases more than the reselection is for, the [redacted] would be responsible for the difference in priceThere will also be an additional delivery fee charge due to picking up the items, and redelivering the new productWe invite [redacted] to contact our retail store location regarding this offer Regards, Ashley Furniture Industries, IncCorporate Office SK

I'm very happy with Mr P [redacted] work

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter further review of [redacted] situation, we have processed an exchange of the sofa The exchange was scheduled for October 5th, however we have just found out that the new item also was not to customer’s satisfaction We will need to reschedule the delivery of the exchangeIt has been noted on the exchange for the Warehouse personnel to inspect the item prior to it going out for delivery At this time we invite [redacted] to contact our customer service at 800-477-to schedule a new delivery dateRegards, Ashley Furniture Industries, IncCorporate Office KC

Revdex.com Complaint ID: [redacted] Thank you for contacting Ashley Furniture Industries, Incin regards to your complaintWe do regret to hear of your dissatisfaction and we take these matters very seriously Upon review of the customers claim the customer called Ashley Furniture on 6/22/to report that their headboard and footboard were fadingThe customer’s furniture was delivered on 12/04/Ashley furniture holds a year manufacturing warranty and this customer has had their furniture for ½ yearsI do apologize but Ashley Furniture would not be able to assist with the issues the customer is reporting Please feel free to contact me with any questions or concerns (Reference Kingswere SR# 93188) Regards, Ashley Furniture Industries, Inc SL

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Ms [redacted] ’s concerns, our Management Team contacted Ms [redacted] last night and arranged for a delivery team to pick up the damaged items from her home today 7/29/ Once the items are scanned into the warehouse, a refund will be issued to the customer It may take 1-bill cycles for the refund to appear Ms [redacted] ’s statement Should she have any further questions or concerns that were not addressed, we invite her to contact our Customer Care Department at ###-###-#### Regards, Ashley Furniture Industries, IncCorporate Office AB

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted] 's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon... receiving this complaint the warehouse has made multiple attempts to make contact with the customer to resolve the issue with the damage regarding the home. The warehouse has left multiple messages and has received no response back. The customer will need to contact the warehouse back to discuss a resolution. With regards to the items delivered in the box we do show all items delivered to the customer with no issues. Regards, Ashley Furniture Industries Corporate **

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is UNSATISFACTORY to meHowever, I actually spoke with the Store Manager at one of the Ashley Furniture locations and he is replacing the damaged pieces for meAs a result, I can close this complaint since he was professional and ethical enough to accommodate meIt is unfortunate the corporate office could not extend this type of courtesy LAST YEAR when the issue was initially reported, but their long list of complaints speaks volumes for their lack of service and poor standardsIt is good to know that there are at least sensible people working in the stores Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards,Ok I am tried of going around in circles that make not sense to meThis is according to my phone records that does not lie, but human input I have no control over.On December 18th I received an apt delivery call at 9:02am and driver from phone # ###-###-#### On the same day I received another call from their delivery driver at 9:35am, 9:44am and 9:45am, from phone # ###-###-#### And I call them about delivery damage for first mattress on 12/18/at 10:am to driver # ###-###-####.Phone history cannot be altered or lied upon.0n December 19th at 3:pm I text ruth the sales representative telling her about the problems, On December 21st between 5-6:30pm is when I visited the store and then spoke to [redacted] about my problem but ruth the representative knew about these problems include the front deskThis is well within hrs, again I can't make notes myself in ashley computer system and it is not my fault it was not taken care of properly when I first mentioned it on 12/& 12/19/And as time when on, store manager Jeff knew about it and did nothing but shun me when he saw me.Now regardless of times and dates, I still never got my mattresses boxes which clearly on my delivery receipt shows only mattresses and not boxes which they still have not acknowledge that I didn't get what is up with that I got half of my deliveryAlso what ever is said my mattresses are still damages and need to be taken care ofWhen is that going to beAgain they keep delaying thingswhat kind of customer service is this.If it makes them happy to exchange the mattresses, ok no problem but it is my money and it should be my choice to choose what I buyI don't feel comfortable with the same Ashley brand mattresses because clearly it shows by transit the poor quality their areSo if Ashley Furniture is willing to really solve this problem and bring it to an end, I would exchange them both for different brand mattresses with better quality, and I will be happyplus I need my box springsand they can keep the sale that seem so important to them beyond customer service [redacted] 03/01/

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for my refund Regards, James ***

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After review of Mrs [redacted] ’s complaint, we have reached out to upper management at our retail store locationOur management team at the store has advised Mrs [redacted] did not purchase the power base, only the mattressAt this time we welcome the customer to go to our retail location to purchase the power base Regards, Ashley Furniture Industries, IncCorporate Office AK

> Good morning,>> >> After examining the new furniture very closely the sofa has a>> >> recliner that does not work, there are sections to the sofa it and>> >> the end one is separating for the rest and on the separate chair the>> >> frame is bulging out of the top backThe manager , [redacted] has been in a>> >> meeting all day Wedand Thursday, according to whomever answesr the>> >> phoneStill no return phone callVery poor customer serviceThank>> >> you for your attention in this matter

After further review of Mr. ***’s claim, we have reached out to upper management at our Warehouse facility. They have advised they would like to speak to Mr. [redacted] about the delivery that occurred on April 12th. Management left a message for Mr. [redacted] today to contact them back at ###-###-####. Regards,Ashley Furniture Industries, Inc.Corporate OfficeSK

After review of Mr [redacted] , we have reached out again to upper management at our Corporate OfficeThe times that Mr [redacted] ’s furniture that was peeling, Ashley Furniture did repair the sofa as a courtesyThe manufacture warranty is only for one yearThe 5-year plan that Mr [redacted] purchased does not cover peelingThis is only for accidental coverageWe can offer to increase the in-store credit to 40% of the cost of the loveseatWith the loveseat being years old, Ashley Furniture feels that this is a fair offerRegards,Ashley Furniture Industries, Inc.Corporate OfficeSK

Thank you for the update on [redacted] ’s complaint We have reviewed the reporting from the service technician that had been sent out The report states cushions flat from use The items in question are years old and Ashley Furniture Industries, Inconly has a one year manufacturing warranty We are willing to offer replacement cushion cores for the sectional pieces That would be a new core for the chaise and new cores for the sofa portion, customer would need to install the cores themselves or hire their own furniture technician to install the cores for themThe parts would be a onetime courtesy onlyWe invite [redacted] to contact our customer service to further discuss and have the parts orderedRegards, Ashley Furniture Industries, IncCorporate Office KC