Ace Electric

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below When I orginaly purchased my sofa sleeper my sales assiocate didn't explain this "Any furniture that is altered after it was manufactured will void out the warrantyIf Ms [redacted] alters the sofa to a sofa sleeper that will void the warranty on that piece of furniture" If I accept this offer what are the terms? Who do I contact directly (NAME/TITLE/EMAIL and PHONE NUMBER) before I make my purchase to ensure as a consumer that I'm not faced with any future issues? Regards, [redacted]

Thank you for the update to Mr***’s concerns We do apologize but we will not be able to offer a refund of the products Our offer of a reselection on the table or even and exchange is still valid We invite Mr [redacted] to contact the retail location to accept We feel we have made a good faith effort to resolve this issue while working within our terms and conditions that Mr [redacted] acknowledge at the time of the purchaseRegards, Ashley Furniture Industries, IncCorporate Office AB

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Javier [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerMr [redacted] ’s concerns have been forwarded to our [redacted] She has been in contact with Mr [redacted] working on a mutual resolution Once a resolution has been agreed upon, we will update the complaintRegards, Ashley Furniture Industries, IncCorporate Office **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appearthe email states that they accommodated me, they forced me to either keep the original Queen or exchange it for a king since my bedroom furniture at home are all kingAnd charged me $more in doing somy main complaint is the dishonesty in telling me I had days and then no memory of the offer just to get a saleThey told me that the could not do a return the original item but they did pickup the Queen once I upgraded to the king for more moneyI am totally disgusted with this situation and am so satisfied with their bogus attempt of a solution Regards, [redacted] ***

After further review of Ms***'s claim, we have been notified by the warehouse that the mailbox was replaced on Friday the 21stAlso the store advised that the refund for the discount on the furniture was processed todayAshley Furniture apologizes for the frustration Ms [redacted] has been going through with this situationUnfortunately we will not be able to refund the whole amount Ms [redacted] is requestingWe invite Ms [redacted] to contact the local retail store for an update on the refund that was processed Regards, Ashley Furniture Industries, Inc.Corporate OfficeSK

I accept the time frame to reselect a new table, however to pick one out and have it delivered by the 12th doesn't seem enough time The selection can occur tomorrow perhaps but the table -the first time was out of stock- and was undelivered for roughly weeks If that situation were to happen again such a time frame to "be delivered" as a clause of the agreement is not feasibleI will be in the store within the next week either Saturday 30DECor the following Tuesday first thing to reselect a new table entirely I just want to clarify my understanding; I am to receive an entirely new table of my choosing -paying difference it necessary- and not an exchange of the one I currently have If that is what I am led to believe I will proceed [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me -with amended acceptance as added and explained above Regards, [redacted] ***

Ace did such a great and honest job! Before coming to our house they contacted MLGW for us and sent a team out to deal with one of our major problemsAce knew what the issue was just from the way I (very inexpertly) described it on the phoneHe then came out the very next day to fix two light fixtures that hadn't worked in monthsI couldn't ask for better or faster service

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] R [redacted] situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon receiving [redacted] ’s situation, we have reached out to the retail location he purchased from A refund request has been submitted and processed for [redacted] He will be receiving a check in the amount of $as this is the amount of the TV We invite MrColeman to reach out to the store at ###-###-#### with any further questions Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

We sincerely apologize for your dissatisfaction with the resolution offeredIn regards to the advisement of where this was manufactured, we do not have any records or notes indicating that this was advised at the time of purchase and the sales associate states he did not advise him that this was made in Mississippi According to our records, the Reclining Power Sofa was delivered to your home on 03/07/The terms and conditions on the back of your signed sales invoice does state our return policy which states we reserve the right to refuse returns/exchangesOur terms also explain that items accepted into the home that are reported damaged within hours will be offered a courtesy technicianOur records indicate that you signed agreeing that you read and understood these terms and conditionsWe have attached a copy of that document Please understand that due to the nature in which furniture products are used, we do not allow returns/exchangesOnce the product is in the home, we have no control over the home environmentWe did however offer to send a technician to correct any issues you had with the Reclining Power Sofa as outlined in our policy Our Store Management understood your dissatisfaction with your experience and did attempt to accommodate you further outside of our policy by offering a re-select to any item in our store at an equal or greater valueThe re-select credit is applicable on all items, not just sofasWe will not be able to offer a return but we would be more than happy to exchange the current piece out or allow you to re-select to anything you’d likePlease let the store know if you’d like to proceed with this Regards, Ashley Furniture Industries, IncCorporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding [redacted] ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon review of Mr [redacted] claim, we have reached out to upper management at our retail store locationThey have advised that at the time of sale Mr [redacted] would have received information on what the Protection Plan covers and what it does not coverUnder the section “What is covered” only states (any human or pet bodily fluids)The brochure shows under “What is not Covered” stains or damage caused by animals, except pet bodily fluids The tear or cut that Mr [redacted] is referring to that is covered under the Protection Plan is “any puncture, tear or rip from a specific accident” This is does not include petsThe sofa is still current, so there are parts available for Mr [redacted] to purchase at our retail store locationIf Mr [redacted] would like to have a refund for his Protection Plan, we invite him to contact his Protection Plan Company GuardsmanTheir toll-free number is ###-###-#### Regards,Ashley Furniture Industries, Inc.Corporate OfficeSK

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I was told by a representative that they would no longer honor the warranty that was paid for five yearsI would like for them to give me a full refund and come collect their property [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

To whom it may concern,I have received thus message in regard my complaintThe issue was not been resolved and disputed with the American ExpressI am not sure if this can be added or not.Thank you, [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter review of Mrs***’s complaint, we have reached out to the management staff at the retail store locationOur management staff has scheduled a replacement loveseat and have given $in gift cards for the inconvenience Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Date: 9/9/ Revdex.com Complaint Department Complaint ID: [redacted] Thank you for contacting Ashley Furniture Industries, Incin regards to your complaintI do apologize for your dissatisfaction and want you to know we take these matters very seriously Upon review of the customers claim I have had the agent who has been working with the customer reach out to the customer todayUnfortunately she was unable to reach her but has left a message offering the customer 25% instore credit for the amount the customer had paid for their furniture to keep the items as isUnfortunately the customers manufacturing warranty expired in March so the customer is no longer under warrantyAs a courtesy we have still offered the customer credit to help satisfy the situation Please let me know if you have any questions or concerns Regards, Ashley Furniture Industries, Inc SL

WE ARE NOT RECEIVING A BILL/INVOICE, FURNITURE WAS DELIVERED IN JUNEIM AFRAID THIS WILL GO TO COLLECTIONS AND RUIN MY CREDIT, HOME STORE DOESN'T SEEM TO CARE NOR DOES CORPORATEIF ITS FREE, THEN JUST PUT IT IN WRITING, OTHERWISE SEND A DA-- INVOICENUMEROUS CALLS FROM US TO CORPORATE AND HOME STORE ARE BEING IGNORED!!!

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding Melyssa Roberts’s situation We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of MsRoberts’s claim, we have contacted our Online Sales TeamOur Online Sales Team reached out to Financing, and we were advised that the credit card in questions declined the charges multiple timesAs shown on the attachment the charge of $was declined times by the credit card, however the charge finally went through on 1/2/A charge of $was authorized on 11/10/These two charges add up to the total amount of her purchaseThere were no other charges to her credit card Regards, Ashley Furniture Industries, IncCorporate Office SK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] 's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner With reviewing this matter we have reached out to the store and have come to a resolutionThe store has made contact with the customer and has scheduled a pick up for the furniture and has created a refund in the system for this customer Regards, Ashley Furniture Corporate Industries CS

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding [redacted] situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Mr [redacted] claim, we have reached out to management at our retail store locationThey have advised that Mr [redacted] was given an in-store credit, and picked out new furnitureIt is scheduled to be delivered on 6/Also, the damage that was done to Mr [redacted] property has been addressed with our In-Home Damage DepartmentMr [redacted] will be contacted this week for a follow up with this claim Regards, Ashley Furniture Industries, IncCorporate Office SK

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11921740, and find that this resolution is satisfactory to me Thank you for following up quickly to this matter Regards, Mike S [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon review of the customer’s account, we have scheduled a technician to go out to repair the items on 4/Once we have received the report from the technician the customer will be contacted with 24-hoursRegards, Ashley Furniture Industries, IncCorporate Office SK