Ace Electric

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After review we have forward the information on to the consumer affairs department and Mrs [redacted] she be hearing from that department soon.Regards,Ashley Furniture Industries, Inc.Corporate Office LB

Thank you for the update from Ms*** After re-evaluating Ms***’s concerns, we have resolved the issue of attaching the headboard to the adjustable base We do apologize however that we will not be able to fulfill her request to return the adjustable base for a refund Per the terms and conditions that Ms [redacted] agreed to at the time of purchase, it states that we do not allow returns on items that have no damage or defects Our personnel have verified that the adjustable base is without damage and defects We feel we have made a good faith effort to resolve her issues all while working within the terms and conditions of the sale Regards, Ashley Furniture Industries, IncCorporate Office AB

I spoke to [redacted] and for a week or so she couldn’t find the $ The people in finance were looking and I sent her an email needing her to contact me and I got no response Thursday the 30th of November or the same day that I heard from Revdex.com they had no response from Ashley's I get a call from [redacted] seems she is interested in my situation again No doubt the fact I had the bank reverse the charge back onto my debt card and the Revdex.com complaint Now she is saying that they put the money on my account with the months same as cash account with the VISA account for a totally different transaction not the table and chairsShe was stating I did not want the table and chairs I informed her I did want them however they didn’t get delivered I asked her to send me proof of this on the account, and she types up a spreadsheet showing me nothing more than I already had She mentioned that she would have to take the funds back from the VISA if I wanted the money on my bank account I also explained two items weren’t discounted however she put the end tables on her little spreadsheet at full price no discount I the next day sent her an email since she didn’t do nothing but lie Asked her to leave me alone and the VISA is shut down and she is not to touch any of my accounts That this is more fraud than anything I got my bank to put the money on my VISA since she blew me off, until Revdex.com intervened That considering two of the charges were wrong we should be even I ask at the point they leave the money the bank reversed due to the table and chair not coming She can discount the end table set by 45% AND the other item that was rung up wrong if she wants to keep this going Some one can explain to me why this was handled so wrong other than the store staff

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received a phone call from [redacted] at the Altamonte Springs Florida location The store manager stated that we could come into the store and pick out a new sofaWe have to come to that locationWe now live in Maryland which is over miles from Florida [redacted] said he would call me back with a solutionHe finally called me back after I called the store to find out where I could go in Maryland for the replacement [redacted] told me there was nothing he could do because he authorized a replacement at his store and it will not transfer to another location and he could not provide a credit We are not satisfied with this responseWe would like to be able to go to a local store where we now live for the replacement Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I spoke with Ashley [redacted] from an Ashley Furniture Homestore Corporate Friday 10/7/ I was able to explain the issues to Ashley [redacted] and after apologizing for going through what I have for the past several months for a manufacturer defect that was clearly out of my control, she issued me a store credit to go and pick something else out completelyI was able to get an answer and get the issue resolved in minutes with her compared to the MONTHS it took me with [redacted] in [redacted] , GA and the customer service number They should have done a better job at listening to their customer, so Thank you to Ashley [redacted] from corporate!! You were very understanding and effective She even told me to reach out to her personally if they gave me any issues at the store or with delivery I went to another location and picked out another sofa It delivers next weekend on the 22nd

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11886301, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It's extremely unfortunate that Ashley's Furniture accounting and store managers are not trained in this matter It's been very difficult trying to educate themWhen a person makes a dispute with their credit card company the funds are put on hold until the dispute is resolvedOnce the dispute is resolved, just like any other kind of refund transactions it takes a few weeks for the funds to be releasedThis was something my credit card has tried to educate them onI was NOT immediately refunded which was why I put a dispute in with my credit card company I should not have to pay interest with my credit card due to accounting issues Ashley's hasJust as I was supposed to wait a billing cycle to see my refund, they were too! Once Ashley's furniture learns this it will be too late because they have humiliated me to the point of no return (literally)! I can not believe that they have tried to validate their errors instead of accepting responsibility for them Regards, Timecca C [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Robert P***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon full review of Mr P***’s concerns, it was determined that the items MrP [redacted] purchased was one of our “Smart Buys” which cannot be combined with additional discounts A “Smart Buy” is already a discounted offer This information was disclosed in the catalog MrP [redacted] received We apologize for any confusion but we will not be able to extend any further offers Regards, Ashley Furniture Industries, IncCorporate Office AB

I received the below Revdex.com complaint, but I am not able to locate this customer in our systemWould you be able to help me with this? If we can get the sale order number, and city and state where they purchased from

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] D [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter review of Mr [redacted] ’s complaint, we have reached out to our management at the retail store locationOur management staff has gone over our policy regarding upholstery items and odor issues with Mr [redacted] , as well as requested the serial number from the loveseat to verify if odor could have been caused by transportation or storage Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I have reviewed the response from Ashley Furniture IndustriesDealing with Ashley has been a painful and time-wasting experienceI have been trying to resolve this issue with Ashley for over a year and I have had no successEvery mirror and dresser they deliver to my home to replace the defected ones have the same defect, even though the mirror and the dresser that they display in the show room have no defectsBasically, what they display in the show room could be different from what they deliverEven their delivery drivers confirmed that every mirror from this product line that they delivered to other costumers has the same defectThe two mirrors that I purchased from Ashley have a significant lean and one day might fall downThis has the potential to seriously injure or harm my children, my wife, or meOn top of this, the delivery drivers do not show up on timeOn one occasion, the delivery driver called me at eight on Saturday morning and promised to be at my house by nine in the morningI stayed at my home until the evening, waiting for the driver, but he never arrived; my entire day was wasted.At one point, Ashley sent an independent technician to inspect the furniture to determine the cause of the issueHe told me that there did indeed seem to be a defect with the structural support of the mirrorHowever, Ashley’s employees continued to deny this and refused to supply me with a copy of the technician’s report.I have called and went to their store countless times to get the issue resolved and I have even left my phone number with the employee so the manager, Randy Hadaway, can call me backUnfortunately, I have had no success.I was offered 20% of the total merchandise value as compensation (approximately $600)I called a few days later to accept the offer, but Ashley denied that offerRecently, I offered to settle this matter for $but they still do not want to accept it.I will be willing to accept $and put this matter to rest] Regards, MH

Date: 5/5/ Thank you for your response to [redacted] Furniture in regards to your situationUpon review of the response it is important to remember that Guardsman is a third party company [redacted] Furniture is not responsible nor can [redacted] Furniture make decisions on Guardsman behalf As stated in the first response Guardsman gives the customers days to complete their pick up furnitureThis was not done so on the initial claimAs a courtesy only Guardsman is reinstating the claim and allowing the customer another week to complete the exchangeWe do apologize you are not happy with the situation Regards, [redacted] Furniture SL

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Mr [redacted] ’s claim, we have reached out to management at the retail locationThey have been in contact with the customer, and they have exchanged the sofa, and the armless chairMr [redacted] has a delivery scheduled for the new pieces for 3/7/ Regards,Ashley Furniture Industries, Inc.Corporate Office SK

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Good after noon!as of today I have yet received the legs that I'm missing from my night stands weeks laterYou would had thought that they would had send that overnight after all the troubles I have had with them Regards, [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter review of Mrs [redacted] complaint, we reviewed this with management team at GBSGBS has scheduled a technician for Friday, December 7th to take care of both issues Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding [redacted] ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Mr ***’s claim, we have reached out to our retail store location managementThey have spoken to Mr [redacted] & Mr [redacted] , and agreed to have the table exchangedThe table is scheduled to be delivered on 5/ Regards, Ashley Furniture Industries, IncCorporate Office SK

The store manager has contacted the customer and offered to refund the delivery fee Per the store manager the customer is satisfied, and they will be processing the refundWe invite the customer to contact the local retail store with any questions or concerns Regards, Ashley Furniture Industries, IncCorporate Office **

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon receiving ***’s situation, we have reached out to our online sales department We have tried to contact [redacted] and left messages on both of the phone numbers that we have, however we have not been able to contact her or gotten call back Regards, Ashley Furniture Industries, IncCorporate Office KC

Date: 6/22/ Revdex.com Complaint Department Complaint ID: [redacted] Thank you for contacting Ashley Furniture Industries, Incin regards to your complaintWe take these matters very seriously and regret to hear of your dissatisfaction Upon review of the customers claim we have spoken to the store and unfortunately we are not able to assist with a different sofa or a refundPlease allow the sofa a break in periodLike all new furniture it is going to be a lot fuller and stiffer than what you had seen in the storePlease remember how long the furniture has been in the store and also being sat on and tested out by customers If you feel your sofa has a manufacturing defect we would be happy to send out a furniture technician for an inspection on the sofa Please feel free to contact me with any questions/concerns (Reference Kingswere SR#92934) Regards, Ashley Furniture Industries, Inc SL

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business and had a message on my telephone from Ashley at Waterford store in Orlando stating that I can expect check in two weeksMy questions was why so long it already has been over two/three weeks now Again thank you for your help in this matter Regards, [redacted] ***

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] M [redacted] situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter review of Mr [redacted] complaint, we have reached out to our management team to review the details of the complaintOur management team at the store level authorized an even exchange of the dining table and delivery attempts were made, but not accepted into the home due to color variation and a blemish on the woodAt that time Mr [redacted] did not want to schedule another delivery attemptmonths went by and Mr [redacted] called wanting the issue with the table resolved via reselection of the table, however since the furniture is now out of the year manufacturing warranty we were only offering an even exchangeMr [redacted] also called in issues on chairs and occasional table set stating there were scratchesScratches are not covered under the manufacturing warrantyAt this time there is no claim open with the protection plan GBS for those damages At this time we can make a onetime offer to reselect the table onlyThis means we will credit Mr [redacted] for the table in the home and he can go into the store to only select a new table of his choiceIf the table chosen is more expensive than the credit, Mr [redacted] would need to pay the difference in priceThe credit would need to be used and the new table delivered by Friday, January 12th or this offer will no longer be available Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK