Action Pro White

Mr***, We recently received your complaint from the Revdex.com regarding your Action Pro White accountAccording to our records, we received your order on March 20, and shipped the package the same day The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you According to our records the first contact we had requesting the cancelation of your account was on March 20, At the time you canceled your account, we issued you a return merchandise authorization number (both through the automated system and through a follow up email) so you could return your shipment to avoid any further charges Using this method, you will incur no charges for the product An email was sent to your email address with full instructions to return your package That email reads as follows: Dear [redacted] , This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipments The Trial portion of the product is yours to keepIf you do not wish to be charged for the included Complete Program portion of the shipment, then that portion of the shipment must be returned to us unopened and undamaged by the due date belowReturns will not be recognized without an RMA number Your RMA number is [redacted] This is valid for only one packageYour package must be received back to our warehouse before 2014-04-to avoid being charged $for the Complete Program Please write the RMA number prominently on the outside of the shipping package You will not receive credit if you do not use this RMA number Our return shipping address is: Web Fulfillment Center [redacted] Please note that we process returns within hours of it arriving to our warehouse If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can Thank you, Action Pro WhiteCustomer Service Team hours a day, days a week [redacted] (US Only) Your return was received on March 28, and you were sent an email to advise you that your return was successfully processed and you would not receive any further shipments or charges [redacted] ***

Ms [redacted] , We recently received your complaint # [redacted] from the Revdex.com regarding your Action Pro White AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on April 24, The terms of the offer that you agreed to at the time of your order clearly state that you were to have an day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist youSince we did not hear from you during your trial period, you were charged $on May 14, and received two additional shipments at the same costThe first time we heard from you regarding the cancelation of your account was on July 20, when you canceled with a representativeYour account was immediately canceled and you have not received any shipments or charges since thenWe agreed to provide you with an immediate refund of $on the most recent shipment as a courtesy.Your account remains canceled and you will not receive any further shipments or charges.Sincerely, [redacted] ***Action Pro White

Mr [redacted] ,We recently received your complaint from the [redacted] regarding your Action Pro White accountWe take complaints very seriously and we hope this response will provide you with additional information We received your order on July 30, 2014, and shipped your package the same dayThat package was delivered on August 5, with an assigned tracking number of [redacted] .The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $fourteen days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product Including being directly to the left of the submit button at the time you placed your order Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toSince we did not hear from you during your trial period, you were charged $on August 13, Your account was then enrolled into our monthly auto shipment program and your second shipment was sent on September 12, at the cost of $($for the product plus $for the shipping and handling) I apologize that you haven’t received this shipment, we have offered multiple times to send you a replacement package, however you have refused all offers to assist youThe first time we heard from you regarding the cancelation of your account was on September 18, after you had been shipped and charged for your second packageYour account was immediately canceled and you have not received any shipments or charges since then.At that time we issued you a 60% refund back on to your cardI apologize but you are not eligible for any additional refundsHowever, in an effort to maintain our standard for customer satisfaction I have issued a refund in the amount of $which is the remaining product price from your September shipmentYour initial trial shipment is not eligible for any refund as we were not contacted within the trial periodAdditionally the tracking information for that package confirms it was deliveredYour account remains canceled and you will not receive any further shipments or charges [redacted] ***Customer Dispute SpecialistAction Pro White

Ms***, We recently received your complaint from the Better Business Bureau regarding your Action Pro WhiteAccording to our records, we received your order on July 8, We'll also enter you into our Action Pro White Pro White ClubWith the Pro White Club you'll get a package of Action Pro White Teeth Whitening Pens so you can maintain your whiter teeth(8) days from the date of order processing, and unless you decide to take an action to cancel (by calling our customer service center at [redacted] or [redacted] ), we'll conveniently bill your credit card $for the full day Action Pro White SystemThe cancellation and return policy is described in detail belowPlus, you'll also get a package of Action Pro White Teeth Whitening Pens about every days for the same monthly in-home price you paid for the original Action Pro White System plus $in shipping, all conveniently billed to your credit card According to our records the first contact we had requesting the cancelation of your account was on August 15, At the time you canceled your account All future orders to this customer will be discontinued If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can Thank you, Action Pro White Customer Service Team [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] ***

Ms [redacted] ,We recently received your complaint from the [redacted] regarding your Action Pro White accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on April 4, 2014.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $on April 14, The first time we heard from you regarding the cancelation of your account was when you used our automated phone system on April 16, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then.At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.I apologize but you are not eligible for any refund as your trial period expired prior to contacting us to cancelHowever, in an effort to maintain our standard for customer satisfaction I have made an exception and will issue a $refund back on to your cardPlease allow 5-business days for this refund to reflect [redacted] ***

Mr***, We recently received your complaint from the Revdex.com regarding your Action Pro White accountWe take complaints very seriously and we hope this response will provide you with additional information We received your order on November 26, 2013, and shipped your package the next day The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product Including being directly to the left of the submit button at the time you placed your order Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to Since we did not hear from you during your trial period, you were charged $ on December 6, Your account was then enrolled into our monthly auto shipment program and your second shipment was sent on January 5, at the cost of $($for the product plus $for the shipping and handling) The first time we heard from you regarding the cancelation of your account was on January 16, after you had been shipped and charged for your second packageYour account was immediately canceled and you have not received any shipments or charges since then At that time we issued you a returned merchandise authorization number to return your January 5th shipment for a refund of the full product price Your initial shipment and charge of $was not refundable as we did not hear from anyone to cancel within the trial period You were also assigned a return deadline date of January 31, To date we have never received your returned package I understand that you do not have a tracking number for your return, if you would like to provide the receipt showing that the package was indeed shipped back to us, I would be happy to accept that as proof of delivery as well [redacted] Customer Dispute Specialist Action Pro White

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I did not get a RECIEPT at the time of the sale hence a bogus operation nor have any contacts or emails been returned to me I have changed my card information and again this is not acceptable in any net charge the legit company will give you a page providing information so you can make a final decision to accept or abortI do not accept this company as legit also they gave my credit card information to other companies and the spam and phone calls are ludicrous

Ms***, 12pt;">We recently received your complaint # [redacted] from the Revdex.com regarding your Action Pro White AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on June 25, The terms of the offer that you agreed to at the time of your order clearly state that you were to have an day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on July 5, and received one additional shipment at the same cost The first time we heard from you regarding the cancelation of your account was on August 6, when you canceled with a representativeYour account was immediately canceled and you have not received any shipments or charges since thenWe agreed to provide you with an immediate refund of $on the most recent shipment as a courtesy Your account remains canceled and you will not receive any further shipments or charges Sincerely, Action Pro White

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

MrS [redacted] , We have received your response from the Revdex.com # [redacted] and take your complaint seriously In an effort to assist you we have refunded your order in full, equaling $ We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely mannerIf there is anything more you need please feel free to call our customer service at ###-###-#### Sincerely, Action Pro White

This company is not to be trusted

You were emailed an order confirmation that provided the order total as well as the entire purchase termsWe have not provided your credit card information to any other companies

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied because 10 days is not enough time to determine whether or not the product is acceptable and works for you. The Teeth whitening product takes time to determine the whitening affect. In addition, the product was ordered on-line . It was received by us 5 -7 days later. My account was charged $92.12 10 days after ordering on line. This promotion is a rip-off. There is no way to determine in 3 days whether you want to continue or cancel. It is a scam. I read on the internet another person was scammed exactly the same way and posted it on the internet. Action Pro White is scamming customers by advertising a FREE TRIAL sample, but charges customer accounts exactly 10 days after sending the product. This leaves the customer 3 days or less to cancel after receiving the Whitener. IF THIS IS NOT A SCAM, THEN I DON'T KNOW WHAT A SCAM IS. The B.B.B. is financed by our Tax dollars to protect citizens against scams like this. I want B.B.B. to investigate Action Pro White to see how many other "Trial" customers have been ripped-off by this same scam ! Regards, [redacted] ***

Ms. [redacted] , I apologize for the error, I have issued a refund in the amount of $94.31 today back onto your card. Even when a card is canceled refunds will still process successfully. Your account is canceled and you will not receive any further shipments or charges.

Ms [redacted] , Please email a copy of your return shipping receipt to [email protected] and a reimbursement check will be issued to you

This company is a fraud! You're better off with yellow teeth than dealing with this crooked group of foreigners! They charged my card 10x what they said they wouldWhen I called them about it the guy refused to do anything about it and hung up on meI called back and he answered and immediately hung up againAfter that he just sent my calls to voicemailI had to file fraud charges and cancel my debit card

What a complete ripoff actionprowhite, free trial, received my products (pens and gum shields) charging my account twice and two payments of £had my bank statement and they have charged me £and a further £plus sterling charges with my bank it's a total of £(That's like $200) had no email or letter in the box stating about the subscription so I do hope my bank will reimburse my account Has the company is to blame I didn't authorise further payments So many people have been scammed what a joke this company isThey lucky they not in uk or I would be in their face and they may not leave they job whole..***'s I can't ring from uk and if I did it would be waste of time has people have said in the reviewsAnnoyed isn't the wordReally really not happy

Ms [redacted] , 12pt;">We recently received your complaint # [redacted] from the Revdex.com regarding your Action Pro White AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on July 1, The terms of the offer that you agreed to at the time of your order clearly state that you were to have an day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on July 11, and received one additional shipments at the same cost The first time we heard from you regarding the cancellation of your account was on August 13, when you canceled with a representativeYour account was immediately canceled and you have not received any shipments or charges since thenWe agreed to provide you with an immediate refund of $on the most recent shipment as a courtesy Your account remains canceled and you will not receive any further shipments or charges Sincerely, Chantel S [redacted] Action Pro White

Ms***,We recently received your complaint from the Revdex.com regarding your Action Pro White accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your
order on May 20, and shipped your package the next day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “youmust take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $92.13 on May 30, The first time we heard from you regarding the cancelation of your account was on June 3, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since thenAt that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipmentis not eligible for a return or a refund.However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to receive a 35% refund back on to your cardYour refund has already processed and unfortunately you are not eligible for any additional refundYour account remains canceled and you will not receive any further shipments or charges*** ***