Action Pro White

Mr. [redacted],

We recently received your complaint from the Revdex.com regarding

your Action Pro White account. According to our records, we received your order

on March 20, 2014 and shipped the package the same day.

The terms of the offer...

that you agreed to at the time of your order clearly

state that you were to have a one week trial period starting from the date of

your order processing in which you could cancel your account to avoid further

charges.  They also indicate that “you

must take affirmative action to avoid further charges or you will be charged in

the amount of $92.13 ten days from the date of your order processing for the

product.” 

These terms were presented to you in multiple places on our website when you

ordered our product. Additionally, you were sent an order confirmation email

after your order was completed that provided a full written version of the

terms you agreed to.

When you ordered the product you also checked a box indicating that you had

read and agreed to the terms of the offer. When a customer checks that box we

must assume that they have actually done what they are stating they did. If

there was any confusion with the terms you could have called our customer

service team and they would have been happy to assist you.

According to our records the first

contact we had requesting the cancelation of your account was on March 20, 2014.

At the time you canceled your account, we issued you a return merchandise

authorization number (both through the automated system and through a follow up

email) so you could return your shipment to avoid any further charges.  Using this method, you will incur no charges

for the product.   An email was sent to

your email address with full instructions to return your package.

That email reads as follows:

Dear [redacted],

This email is being sent to confirm that your account is cancelled. You will no

longer receive charges or shipments.

The Trial portion of the product is yours to keep. If you do not wish to be

charged for the included Complete Program portion of the shipment, then that

portion of the shipment must be returned to us unopened and undamaged by the

due date below. Returns will not be recognized without an RMA number.

Your RMA number is [redacted].

This is valid for only one package. Your package must be received back to our

warehouse before 2014-04-04 to avoid being charged $92.13 for the Complete

Program.

Please write the RMA number prominently on the outside of the shipping package.

You will not receive credit if you do not use this RMA number.

Our return shipping address is:

Web Fulfillment Center

Please note that we process returns within 72 hours of it arriving to our

warehouse.

If you should need further assistance, please contact our Customer Service

Center. We're happy to assist you in any way we can.

Thank you,

Action Pro WhiteCustomer Service Team

24 hours a day, 7 days a week

[redacted] (US Only)

Your return was received on March 28, 2014 and you were sent

an email to advise you that your return was successfully processed and you

would not receive any further shipments or charges.

Mr. [redacted],

We recently received your complaint from the Revdex.com regarding

your Action Pro White account. We take complaints very seriously and we hope

this response will provide you with additional information.  We received your order on November 26,...

2013,

and shipped your package the next day.

The terms of the offer that you agreed to at the time of your order clearly

state that you were to have a one week trial period starting from the date of

your order processing in which you could cancel your account to avoid further

charges.  They also indicate that “you must

take affirmative action to avoid further charges or you will be charged in the

amount of $92.13 ten days from the date of your order processing for the

product.”   

These terms were presented to you in multiple places on our website when you

ordered our product.  Including being

directly to the left of the submit button at the time you placed your

order.  Additionally, you were sent an

order confirmation email after your order was completed that provided a full

written version of the terms you agreed to.

Since we did not hear from you during your trial period, you were charged $92.13

on December 6, 2013. Your account was then enrolled into our monthly auto

shipment program and your second shipment was sent on January 5, 2014 at the

cost of $103.04 ($92.13 for the product plus $10.91 for the shipping and

handling). 

The first time we heard from you

regarding the cancelation of your account was on January 16, 2014 after you had

been shipped and charged for your second package. Your account was immediately

canceled and you have not received any shipments or charges since then.

At that time we issued you a returned merchandise

authorization number to return your January 5th shipment for a

refund of the full product price.  Your

initial shipment and charge of $92.13 was not refundable as we did not hear

from anyone to cancel within the trial period

You were also assigned a return deadline date of January 31,

2014. To date we have never received your returned package.  I understand that you do not have a tracking

number for your return, if you would like to provide the receipt showing that

the package was indeed shipped back to us, I would be happy to accept that as

proof of delivery as well.

Customer Dispute Specialist

Action Pro White

[redacted]Mr. [redacted] We recently received your complaint #[redacted] from

the Revdex.com regarding your Action Pro White Account. We take

complaints very seriously and we hope this response will provide you with

additional information. According to our records, we received your...

order on September

6, 2015. The terms of the offer that you agreed to at the time of your

order clearly state that you were to have an 10 day trial period starting from

the date of your order processing in which you could cancel your account to

avoid further charges.  They also indicate that “you must take affirmative

action to avoid further charges or you will be charged in the amount of $92.13

ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our

website when you ordered our product. Additionally, you were sent an order

confirmation email after your order was completed that provided a full written

version of the terms you agreed to. When you ordered the product you also checked a box indicating

that you had read and agreed to the terms of the offer. When a customer checks

that box we must assume that they have actually done what they are stating they

did. If there was any confusion with the terms you could have called our

customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were

charged $92.13 on September 16, 2015 and received two additional shipments at

the same cost. The first time we heard from you regarding the cancelation of your

account was on November 29, 2015 when you canceled with a representative. Your

account was immediately canceled and you have not received any shipments or

charges since then. We agreed to provide

you with an immediate refund of $92.13 on the most recent shipment as a

courtesy. Your

account remains canceled and you will not receive any further shipments or

charges.Sincerely, Chantel S[redacted] Action Pro White

We recently received your complaint from the Revdex.com regarding your Action Pro White account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on November 11, 2013.The...

terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”  These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31 on November 19, 2013. The first time we heard from you regarding the cancelation of your account was when you used our automated phone system on November 20, 2013 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a refund. We have never received your returned shipment. On November 27, 2013 we received a follow up call from you. At thattime our representatives offered you the opportunity to keep your product for a $55.00 refund in lieu of returning the product. You accepted that offer. Your account remains canceled and you will not receive any further shipments or charges. [redacted]

Mr. [redacted],We recently received your complaint from the Revdex.com regarding your Action Pro White account. We take complaints very seriously and we hope this response will provide you with additional information.  We received your order on January 15,...

2015, and shipped your package the same day. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”    These terms were presented to you in multiple places on our website when you ordered our product.  Including being directly to the left of the submit button at the time you placed your order. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. Since we did not hear from you during your trial period, you were charged $92.13 on February 4, 2015. The first time we heard from you regarding the cancelation of your account was on February 12, 2015 after you had been charged. Your account was immediately canceled and you have not received any shipments or charges since then.At that time we issued you a returned merchandise authorization number to return your shipment for a full refund.  You were also assigned a return deadline date of February 27, 2015. To date we have never received your returned package. I understand that you do not have a tracking number for your return, if you would like to provide the receipt showing that the package was indeed shipped back to us, I would be happy to accept that as proof of delivery as well. [redacted]Customer Dispute SpecialistAction Pro White

Do not do business with this company. Their marketing is deceptive.

Mr. [redacted],

We recently received your complaint from the Revdex.com regarding

your Action Pro White account. We take complaints very seriously and we hope

this response will provide you with additional information. According to our

records, we received...

your order on March 18, 2014 and shipped your package the

same day.

The terms of the offer that you agreed to at the time of your order clearly

state that you were to have a one week trial period starting from the date of

your order processing in which you could cancel your account to avoid further

charges.  They also indicate that “you

must take affirmative action to avoid further charges or you will be charged in

the amount of $92.13 ten days from the date of your order processing for the

product.” 

These terms were presented to you in multiple places on our website when you

ordered our product. Additionally, you were sent an order confirmation email

after your order was completed that provided a full written version of the

terms you agreed to.

When you ordered the product you also checked a box indicating that you had

read and agreed to the terms of the offer. When a customer checks that box we

must assume that they have actually done what they are stating they did. If

there was any confusion with the terms you could have called our customer

service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $92.13

on March 28, 2014. The first time we heard from you regarding the cancelation

of your account on April 18, 2014 after you had already been charged. Your

account was immediately canceled and you have not received any shipments or

charges since then.

In response to this complaint I

have issued you a Return Merchandise Authorization number so you can return the

included complete program portion of your trial shipment for a full refund. The

following return instructions were sent to you outlining the steps required to

receive your refund.

Dear [redacted],

This email is being sent to confirm that your account is cancelled. You will no

longer receive charges or shipments.

The RMA number you requested is [redacted]. This is valid for one package.

Under the Return Policy, you may only return one package for credit. The

package must be received before 2014-05-25 to qualify for credit. If your

return is received opened or damaged there will be a $19.60 repackaging fee.

Please write the RMA number prominently on the outside of the shipping package.

You will not receive credit if you do not use this RMA number.

Our return shipping address is:

Web Fulfillment Center

Once your package is received, a credit will be issued back to your credit

card. Please note that returns are typically processed in one business day once

we receive your package and it can take another day or two with your bank

before it shows up on your credit card account.

If you should need further assistance, please contact our Customer Service

Center. We're happy to assist you in any way we can.

Thank you,

Action Pro White Customer Service Team

24 hours a day, 7 days a week

Please note the return due date. I

did extend the due date beyond our standard 15 days to make sure you would have

plenty of time to return your package to receive a refund. Upon receiving your

package back, we will issue a refund in the amount of $92.13.

What a complete ripoff actionprowhite, free trial, received my products (pens and gum shields) charging my account 0.75 twice and two payments of £2.30. had my bank statement and they have charged me £55.97 and a further £54.07 plus sterling charges with my bank it's a total of £112.48... (That's like $200) had no email or letter in the box stating about the subscription so I do hope my bank will reimburse my account . Has the company is to blame I didn't authorise further payments . So many people have been scammed what a joke this company is. They lucky they not in uk or I would be in their face and they may not leave they job whole..[redacted]'s I can't ring from uk and if I did it would be waste of time has people have said in the reviews. Annoyed isn't the word.. Really really not happy

[redacted], We recently received your complaint from the Revdex.com regardingyour Action Pro White account. We take complaints very seriously and we hopethis response will provide you with additional information. According to ourrecords, we received your...

order on March 4, 2014.The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $94.31 eight days from the date of your order processing for theproduct.”  These terms were presented to you in multiple places on our website when youordered our product. Additionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed to. When you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offer. When a customer checks that box wemust assume that they have actually done what they are stating they did. Ifthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31on March 12, 2014. The first time we heard from you regarding the cancelationof your account was on March 16, 2014 after you had already been charged. Youraccount was immediately canceled and you have not received any shipments orcharges since then.At that time we reminded you ofthe terms of the offer that were agreed to at the time of your order whichstate that once the trial period has ended, product from the initial shipmentis not eligible for a return or a refund.However, in an effort to maintainour standard for customer satisfaction we made an exception and allowed you toreturn your product for a full refund. You refused all offers to receive arefund and opted to file a frivolous complaint instead.  We emailed you return instructionsoutlining how to return your product for a refund, including your returndeadline date. Please follow the instructions listed below in order to receiveyour refund.[redacted],This email is being sent to confirm that your account is cancelled. You will nolonger receive charges or shipments. The RMA number you requested is [redacted]. This is valid for one package.Under the Return Policy, you may only return one package for credit. Thepackage must be received before 2014-04-31 to qualify for credit. If yourreturn is received opened or damaged there will be a $19.60 repackaging fee.Please write the RMA number prominently on the outside of the shipping package.You will not receive credit if you do not use this RMA number. Our return shipping address is:Web Fulfillment Center[redacted]Once your package is received, a credit will be issued back to your creditcard. Please note that returns are typically processed in one business day oncewe receive your package and it can take another day or two with your bankbefore it shows up on your credit card account. If you should need further assistance, please contact our Customer ServiceCenter. We're happy to assist you in any way we can. Thank you, Action Pro White Customer Service Team24 hours a day, 7 days a week [redacted]Please note the return due date. Idid extend the due date beyond our standard 15 days to make sure you would haveplenty of time to return your package to us. Action Pro White