Action Pro White

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

 

I did not get a RECIEPT at the time of the sale hence a bogus operation nor have any contacts or emails been returned to me I have changed my card information and again this is not acceptable in any normal net charge the legit company will give you a page providing information so you can make a final decision to accept or abort. I do not accept this company as legit also they gave my credit card information to other companies and the spam and phone calls are ludicrous.

Ms. [redacted],

I apologize for the error, I have issued a refund in the amount of $94.31 today back onto your card. Even when a card is canceled refunds will still process successfully. Your account is canceled and you will not receive any further shipments or charges.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The solution proposed by Action Pro White is not clear enough to proceed.  There were 2 trial products shipped to me, and I was charged $92.13 for each one.  The instructions do not clarify if I can ship both back together under the given RMA number.  And, the company doesn't clearly state what amounts they will credit me back.

Furthermore, the company said my account has been closed and would have no further charges.  But, today, 4/21/14, there is a NEW pending charge on my credit card for $105.22!

I tried to send a reply e-mail to the company to resolve these concerns, then realized it was a "no-reply" message they had sent me.  So I called them; when I started telling them that my account has been closed, the customer service rep rattled something I couldn't understand, then HUNG UP on me, in spite of my saying, "wait, please say that again ...".

So, I am pasting here (below), the e-mail I tried to send to the company, as it's obviously the only way to communicate with them.

____________ beginning of message to company _______________________________________

In response to this offer, and your response to the Revdex.com, I need to make a couple of points.

1.      

 I did not see anything on your web offer about being

charged $92.13 for each product shipped … it was marketed as a “free trial”

where the customer only pays shipping and handling.

2.      

Regarding your week or 10 day trial period to avoid being

charged $92.13 for each product:  I was NOT given a trial period at

all!  I was charged $92.13 for each of the two products before even

receiving them!

3.      

You stated on 4/17/14 (below) that my account was cancelled and

there would be no further charges or shipments.  Yet, today, 4/21/14, you

have initiated a charge on my credit card for $105.22!  Here is a cut and

paste of the pending transaction: 

               04/21/2014     [redacted]            Professional Services       .[redacted]         $105.22

4.      

I would like clarification of who you really are.  I

ordered the free trials, two products, from you at the same time, on the same

website.  One was Action Pro White, the other was Smile Pro Direct. They're

supposed to be used together ... according to your marketing.

(Both are pictured in the attachments.) 

But, I’ve been billed under two different

company names … ActionPro and BTSmile Pro, both in Scottsdale, AZ but with

different phone numbers listed.  I have been able to talk with a rep from

Action Pro White (who initially told me that no refund would be made); 

but I have called the number for BTSmile Pro twice and left detailed messages,

but no one ever returns my calls.

I am assuming you are one and the same company.  So please

advise and confirm that the two products pictured below can be shipped to the

Henderson, NV address you gave me, under the given RMA number.  Neither package

has been opened.

Then, I expect to be credited as follows:

              

    $92.13 for the Action Pro White

      

    $92.13 for the Smile Pro Direct

         

    $105.22 for the charge that is pending as of today 4/21/14.  (This charge

                               should be cancelled immediately, not just credited after the products are received back.)

Please advise ASAP so I can get these products returned immediately.  Thank you.

__________________________ end of message _________________________________________________

 

  Regards,

this company will charge for the automatic monthly shipping after it has been canceled. They have two(2) different phone numbers for the product. When you cancel the order online a new order is shipped using a different phone number. You can only cancel after the order has been received and your credit card has been charged an amount that has not been agreed to.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

We have three charges on our credit bill...one for $1.03, another for $3.87 and a third for the $94.13.  The SAMPLE that was sent in the mail was to have cost ONE of the original smaller charges.  We do not understand why there are TWO smaller charges. It was to be a sample, so of course it has been opened and tried.  The company states that they will be happy to credit our account with the $94.13  fi the SAMPLE is returned unopened.    We of course opened the sample prior to knowing we would be charged the $94.13.  We never received a further shipment which would have accounted for the highest charge of $94.13.  Please explain to us if we are to return anything for a refund, why it wouldn't be a larger first shipment (which we never received) and not the "sample".  No way should a sample cost a consumer $94.13.  Also, they state that they sent us mailing regarding this matter which is not true.  The only mailing we received was via their response to our complaint...which we received yesterday on January 24, 2014.  IF the company refuses to return credit for the $94.13 to our charge account, we should have at least received product worth $94.13.

Ms. [redacted], We recently received your complaint #[redacted] from the Revdex.com regarding your Action Pro White Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we...

received your order on April 24, 2015. The terms of the offer that you agreed to at the time of your order clearly state that you were to have an 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $92.13 on May 14, 2015 and received two additional shipments at the same cost. The first time we heard from you regarding the cancelation of your account was on July 20, 2015 when you canceled with a representative. Your account was immediately canceled and you have not received any shipments or charges since then. We agreed to provide you with an immediate refund of $92.13 on the most recent shipment as a courtesy.Your account remains canceled and you will not receive any further shipments or charges.Sincerely, [redacted]Action Pro White

This company is not to be trusted.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and it is not worth further bother on my part. Eight days cancellation is not reasonable, and is certainly not an adequate, reasonable, or customary amount of time to test a trial of a product. However, I don't believe anything will be done to make them change their practice or make the cancellation information more visible and understand.

The following terms are located on our order page. They are directly to the left of the box where you would have entered your credit card information. Please note that every reference to "How the Offer Works" below is a link that takes you to the full terms you received in your email. Risk Free Trial Terms and Conditions: 1. You must be 18 years old or older to participate in this Risk Free trial. 2. You must use your own credit card or debit card. 3. Start your Risk Free Trial now to receive a trial supply of Action Pro White. You simply invest $1.03 plus a S&P fee of up to $3.87 to evaluate this great teeth whitening product for yourself. 4. Your credit card will be charged the selected S&P charge above. 5. If Action Pro White is not right for you, call ###-###-#### within 8 days from your order date to cancel your Trial and you owe nothing more. 6. By participating in the Risk Free Trial, you are getting the rate of $94.31 a discount of 40% off of the normal retail price and you will be responsible for taking affirmative action during the Trial period to avoid further charges outlined in How the Offer Works. 7. By clicking on the button to the right, you are agreeing to the terms and conditions in How the Offer Works. 8. You may call ###-###-#### anytime to contact customer service regarding your shipment.I apologize if you did not read the purchase terms, however before submitting the order you were required to check a box stating that you had read to and agreed to the terms.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Again there is much confusion on my part.  First I missed the one week trial from the date of processing. I received the product 3 weeks after it was processed.  Was I suppose to cancel before I received the product?  Second I was never told to go to the website.I never received the confirmation email. That possibly could have been due to the filters on my email. It could have been sent to the Junk mail or the Spam mail.   I do not open those folders unless requested.  Actually,  I was informed That $70.00 would be deposited into my bank once the product was delivered to the warehouse in Henderson, Nevada.  It was delivered by the [redacted]. I still have the tracking receipt.  I still do not understand the refunding policy between $70.00 and $55 .00.A letter stating the terms and the refunding policies in the box with the product in the beginning would have been very helpful to me.  It will be helpful to others like me. In the letter a message sending them to the website would be extremely helpful. Regards,[redacted]

This company is a fraud! You're better off with yellow teeth than dealing with this crooked group of foreigners! They charged my card 10x what they said they would. When I called them about it the guy refused to do anything about it and hung up on me. I called back and he answered and immediately hung up again. After that he just sent my calls to voicemail. I had to file fraud charges and cancel my debit card.

Ms. [redacted],

Please email a copy of your return shipping receipt to [email protected] and a reimbursement check will be issued to you.

Ms. [redacted],

Your package was delivered two days after you placed your order. Your USPS tracking number is:

Your return was received back on May 1, 2014 and a full refund of $92.13 was issued that same day. I am considering this matter closed.

Mr. S[redacted],   We have received your response from the Revdex.com # [redacted] and take your complaint seriously.  In an effort to assist you we have refunded your order in full, equaling $9.41.   We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at ###-###-####.   Sincerely,
Action Pro White

Ms. [redacted], We recently received your complaint #[redacted] from the Revdex.com regarding your Action Pro White Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we...

received your order on June 12, 2015. The terms of the offer that you agreed to at the time of your order clearly state that you were to have an 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $92.13 on June 22, 2015 and received one additional shipment at the same cost. The first time we heard from you regarding the cancelation of your account was on July 27, 2015 when you canceled with a representative. Your account was immediately canceled and you have not received any shipments or charges since then. We agreed to provide you with an immediate refund of $92.13 on the most recent shipment as a courtesy. You can only receive a refund for the most recent shipment per our terms and conditions. Your account remains canceled and you will not receive any further shipments or charges.Sincerely, [redacted]Action Pro White

We recently received your complaint from the Revdex.com regarding your Action Pro White account. According to our records, we received your order on July 28, 2014 and shipped the package the next day.The terms of the offer that you agreed to at the time of your order...

clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”  These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.  When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.According to our records the first contact we had requesting the cancelation of your account was on August 5, 2014. At the time you canceled your account, we issued you a return merchandise authorization number (both through the automated system and through a follow up email) so you could return your shipment to avoid any further charges.  Using this method, you would incur no charges for the product.   An email was sent to your email address with full instructions to return your package. That email reads as follows: Dear [redacted],This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments. The Trial portion of the product is yours to keep. If you do not wish to be charged for the included Complete Program portion of the shipment, then that portion of the shipment must be returned to us unopened and undamaged by the due date below. Returns will not be recognized without an RMA number.Your RMA number is [redacted]. This is valid for only one package. Your package must be received back to our warehouse before 2014-08-20 to avoid being charged $92.13 for the Complete Program. Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number. Our return shipping address is:Web Fulfillment Center[redacted]Please note that we process returns within 72 hours of it arriving to our warehouse. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Action Pro White Customer Service Team

Mr. [redacted],We recently received your complaint from the [redacted] regarding your Action Pro White account. We take complaints very seriously and we hope this response will provide you with additional information.  We received your order on July 30, 2014,...

and shipped your package the same day. That package was delivered on August 5, 2014 with an assigned tracking number of[redacted].The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 fourteen days from the date of your order processing for the product.”    These terms were presented to you in multiple places on our website when you ordered our product.  Including being directly to the left of the submit button at the time you placed your order.  Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. Since we did not hear from you during your trial period, you were charged $94.31 on August 13, 2014. Your account was then enrolled into our monthly auto shipment program and your second shipment was sent on September 12, 2014 at the cost of $105.22 ($94.31 for the product plus $10.91 for the shipping and handling).  I apologize that you haven’t received this shipment, we have offered multiple times to send you a replacement package, however you have refused all offers to assist you. The first time we heard from you regarding the cancelation of your account was on September 18, 2014 after you had been shipped and charged for your second package. Your account was immediately canceled and you have not received any shipments or charges since then.At that time we issued you a 60% refund back on to your card. I apologize but you are not eligible for any additional refunds. However, in an effort to maintain our standard for customer satisfaction I have issued a refund in the amount of $39.03 which is the remaining product price from your September shipment. Your initial trial shipment is not eligible for any refund as we were not contacted within the trial period. Additionally the tracking information for that package confirms it was delivered. Your account remains canceled and you will not receive any further shipments or charges. [redacted]Customer Dispute SpecialistAction Pro White

Action pro white is a scam. After 10 days after you order the Trial you will be charged over $100. Luckily, I called them right away after I received the item to make sure I would not be charged any more. These kind of people make me sick.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The terms were not stated clearly until after the product was requested.  The terms were stated in a subsequent email and I was not given the opportunity to cancel the request without incurring shipping and handling charges.  I was only given the option of purchasing the trial product.Regards,[redacted]