Action Pro White

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
I WILL BE TAKING PICTURES OF THE INTACT PRODUCT AND SENDING PACKAGE CERTIFIED I DISAGREE THAT I SIGNED ANYTHING PERMITTING YOU TO CHARGE ME FOR MORE THAN THE TRIAL OF THIS PRODUCT, AS I RECEIVED NOTHING MORE THAN A TRIALI WILL BE SENDING THE TRIAL PRODUCT BACK, AS I WOULD NEVER USE THIS PRODUCT AFTER YOUR POOR BUSINESS PRACTICES.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
PS I still believe that the way the company structures their trial offer is a bit disingenuous, since the customer does not even receive the product until well after the trial period has expiredBut I am still happy if they just give me a one month credit for the Jan 5th charge of $as indicated in their responseI have attached a copy of the Canada Post receipt that they requested as proof that I returned the product to them by mail on Jan So could you please forward the attachment to Action Pro WhiteThanks

this company will charge for the automatic monthly shipping after it has been canceledThey have two(2) different phone numbers for the productWhen you cancel the order online a new order is shipped using a different phone numberYou can only cancel after the order has been received and your credit card has been charged an amount that has not been agreed to

*** *** ***:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,* ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear sir,
Thanks for your efforts on my behalf, but I have still not received any refund from Action Pro WhiteIn their reply to the complaint you filed, they said that they would give me a one month refund if I sent them a copy of my mailing receipt from Canada Post as proof that I did mail the product back to themHere is an excerpt from their response: "You were also assigned a return deadline date of January 31, To date we have never received your returned package I understand that you do not have a tracking number for your return, if you would like to provide the receipt showing that the package was indeed shipped back to us, I would be happy to accept that as proof of delivery as well." Right after you sent me this reply from the company, I emailed them a copy of my receipt; but I have still heard nothing from themSo I have attached a copy of the receipt to this email and I would appreciate it if you could forward the receipt to Action Pro White and urge them to fulfill their refund commitment since I have given them a copy of the Canada Post receipt as requestedHopefully the request will carry more weight coming from the Revdex.comThanks again
*** ***
PS I have had an almost identical problem with their sister company, Smile Pro DirectI filed a complaint against the sister company through the Revdex.com Nevada South officeThe sister company also requested a Canada Post receipt from meWhen I sent them the receipt, they promptly gave me a one month refund on my credit cardSo I don't see why Action Pro White should not do the same
Regards,
*** ***

Ms***,
We recently received your complaint from the Revdex.com regarding your Action Pro White accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your
order on June 18, and shipped your package the next day
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.”
These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you
Since we did not hear from you during your trial period, you were charged $92.13 on June 28, The first time we heard from you regarding the cancelation of your account on July 21, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then
Our representatives issued you a return merchandise authorization number to allow you to return your product for a full refund upon receiptYou were also sent the following email:
Dear ***,
This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipments
The RMA number you requested is 53cd21dd820eaThis is valid for one packageUnder the Return Policy, you may only return one package for creditThe package must be received before 2014-08-to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee
Please write the RMA number prominently on the outside of the shipping package
You will not receive credit if you do not use this RMA number
Our return shipping address is:
Web Fulfillment Center
*** *** ***
*** *
***, ** ***
Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account
If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can
Thank you,
Action Pro White Customer Service Team
hours a day, days a week
###-###-#### (US Only)
Please note the return due dateI did extend the due date beyond our standard days to make sure you would have plenty of time to return your package to receive a refundUpon receiving your package back, we will issue a refund in the amount of $
*** ***

Ms***,
12pt;">We recently received your complaint #*** from the Revdex.com regarding your Action Pro White AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on April 21, The terms of the offer that you agreed to at the time of your order clearly state that you were to have an day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on May 1, To this day, we have never heard from you to cancel your accountAs a courtesy, we have gone ahead and cancelled your account and have issued you an immediate refund of $ Your account remains canceled and you will not receive any further shipments or charges Sincerely, Chantel Snyder Action Pro White

*** ***,
We recently
received your complaint from the Revdex.com regarding your Action Pro WhiteAccording to our records, we received your order on May 10,
The terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you According to our records the first contact we had requesting the cancelation of your account was on May 11, 2016, when you emailed our companyOn May 12, we issued a RMA emailing you this and instructions on how to successfully return the product to receive a refundAll future orders to this customer will be discontinued and your accounts have been cancelled If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can. Thank you, Action Pro White Customer Service Team hours a day, days a week *** (US Only) Nikki S*** Go Live! *** ***
***
***

** * *Mr*** We recently received your complaint #*** from
the Revdex.com regarding your Action Pro White AccountWe take
complaints very seriously and we hope this response will provide you with
additional informationAccording to our records, we received your
order on September
6, The terms of the offer that you agreed to at the time of your
order clearly state that you were to have an day trial period starting from
the date of your order processing in which you could cancel your account to
avoid further charges. They also indicate that “you must take affirmative
action to avoid further charges or you will be charged in the amount of $
ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our
website when you ordered our productAdditionally, you were sent an order
confirmation email after your order was completed that provided a full written
version of the terms you agreed toWhen you ordered the product you also checked a box indicating
that you had read and agreed to the terms of the offerWhen a customer checks
that box we must assume that they have actually done what they are stating they
didIf there was any confusion with the terms you could have called our
customer service team and they would have been happy to assist youSince we did not hear from you during your trial period, you were
charged $on September 16, and received two additional shipments at
the same costThe first time we heard from you regarding the cancelation of your
account was on November 29, when you canceled with a representativeYour
account was immediately canceled and you have not received any shipments or
charges since thenWe agreed to provide
you with an immediate refund of $on the most recent shipment as a
courtesyYour
account remains canceled and you will not receive any further shipments or
charges.Sincerely, Chantel S*** Action Pro White

MrS***, We recently received your complaint # *** from the Revdex.com regarding your Action Pro White AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our
records, we received your order on December 9, The terms of the offer that you agreed to at the time of your order clearly state that you were to have an day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you According to our records the first contact we had requesting the cancelation of your account was on December 9, At the time you canceled your account, we offered to issue you a return merchandise authorization number so you could return your shipment to avoid any further charges or a special discounted price to keep the product. You opted to keep the product for a onetime fee of $to avoid returning our productWe processed that charge the same day and you will not receive any other shipments or charges If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can. Sincerely, Chantel S*** Action Pro White

Ms***, We recently received your complaint # *** from the RevDex.com regarding your Action Pro White accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received
your order on April 1, and shipped your package the same day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a ten day trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesThey also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $on April 11, Thefirst time we heard from you regarding the cancelation of your account was when you spoke to a representative on May 13, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since thenAt that time we issued you a returned merchandise authorization number to return your May shipment for a refund of the full product priceYour initial shipment and charge of $was not refundable as we did not hear from anyone to cancel within the trial period.Your return was received within the return deadline date and a refund of $was already issued back to you on May 15, That is the full product price of the May shipment minus $for shipping costs, which per the terms that you agreed to is not refundableAs stated in our purchase terms you may only return the most recent shipment for a refundSo, in summary, we have issued you a refund for $but your account is not eligible for any further refunds. Your account remains canceled and you will not receive any further shipments or charges.*** ***

Ms***,
Your package was delivered two days after you placed your orderYour USPS tracking number is:
***
Your return was received back on May 1, and a full refund of $was issued that same dayI am considering this matter closed

Ms***,
We recently received your complaint from the Revdex.com regarding
your Action Pro White accountWe take complaints very seriously and we hope
this response will provide you with additional informationAccording to our
records, we
received your order on March 14,
The terms of the offer that you agreed to at the time of your order clearly
state that you were to have a one week trial period starting from the date of
your order processing in which you could cancel your account to avoid further
charges. They also indicate that “you
must take affirmative action to avoid further charges or you will be charged in
the amount of $ten days from the date of your order processing for the
product.”
These terms were presented to you in multiple places on our website when you
ordered our productAdditionally, you were sent an order confirmation email
after your order was completed that provided a full written version of the
terms you agreed to
When you ordered the product you also checked a box indicating that you had
read and agreed to the terms of the offerWhen a customer checks that box we
must assume that they have actually done what they are stating they didIf
there was any confusion with the terms you could have called our customer
service team and they would have been happy to assist you
Since we did not hear from you during your trial period, you were charged $
on March 24, The first time we heard from you regarding the cancelation
of your account was when you used our automated phone system on April 10, after
you had already been chargedYour account was immediately canceled and you
have not received any shipments or charges since then
In response to this complaint I
have issued you a Return Merchandise Authorization number so you can return the
included complete program portion of your trial shipment for a full refundThe
following return instructions were sent to you outlining the steps required to
receive your refund
Dear ***,
This email is being sent to confirm that your account is cancelledYou will no
longer receive charges or shipments
The RMA number you requested is ***This is valid for one package
Under the Return Policy, you may only return one package for creditThe
package must be received before 2014-05-to qualify for creditIf your
return is received opened or damaged there will be a $repackaging fee
Please write the RMA number prominently on the outside of the shipping package
You will not receive credit if you do not use this RMA number
Our return shipping address is:
Web Fulfillment Center
*** *** ***
*** *
*** ** ***
Once your package is received, a credit will be issued back to your credit
cardPlease note that returns are typically processed in one business day once
we receive your package and it can take another day or two with your bank
before it shows up on your credit card account
If you should need further assistance, please contact our Customer Service
CenterWe're happy to assist you in any way we can
Thank you,
Action Pro White Customer Service Team
hours a day, days a week
*** *** ***
Please note the return due dateI
did extend the due date beyond our standard days to make sure you would have
plenty of time to return your package to receive a refundUpon receiving your
package back, we will issue a refund in the amount of $
*** ***

Mr***,We recently received your complaint from the Revdex.com regarding your Action Pro White accountWe take complaints very seriously and we hope this response will provide you with additional information. We received your order on January 15,
2015, and shipped your package the same dayThe terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Including being directly to the left of the submit button at the time you placed your orderAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toSince we did not hear from you during your trial period, you were charged $92.13 on February 4, The first time we heard from you regarding the cancelation of your account was on February 12, after you had been chargedYour account was immediately canceled and you have not received any shipments or charges since then.At that time we issued you a returned merchandise authorization number to return your shipment for a full refund. You were also assigned a return deadline date of February 27, To date we have never received your returned packageI understand that you do not have a tracking number for your return, if you would like to provide the receipt showing that the package was indeed shipped back to us, I would be happy to accept that as proof of delivery as well*** ***Customer Dispute SpecialistAction Pro White

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Your intervention in this matter is very much appreciated Various members of the Action ProWhite customer service team have told me that I could expect a refund in 3-business days no less than four times, once in an email and three times by phoneHopefully, this time, they will finally make good on their word and this will be the end of it However, I cannot understand why they are unable to verify my return All three team members who promised me a refund did so after following the tracking number I provided to verify that the product had been received I am able to provide it to them again if they would like proof of receipt At any rate, a partial refund is certainly better than no refund Thank you again for your assistance in this matter.
Regards,
***

Ms***, We recently received your complaint #*** from the Revdex.com regarding your Action Pro White AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we
received your order on April 2, The terms of the offer that you agreed to at the time of your order clearly state that you were to have an day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist youSince we did not hear from you during your trial period, you were charged $on April 12, The first time we heard from you regarding the cancelation of your account was on April 20, when you canceled with a representativeYour account was immediately canceled and you have not received any shipments or charges since thenWe agreed to provide you with an immediate refund of $once your product has been returned back.Your return was received within the return deadline date and a refund of $has been issued back to you on July 6, That is the full product price of the shipmentYour account remains canceled and you will not receive any further shipments or charges.Sincerely, *** ***Action Pro White

This company advertises a "FREE TRIAL" of a teeth whitening product However they fail to mention the fact that there is only an DAY trial period until cancellation is invalid They they charge approx $promptly after that trial period Also, when called by an associate of this company, I was informed it was a DAY TRIAL period until cancellation was needed Therefore I did not worry about cancelling quite yet until my bank account dropped $overnight!!!!!!
Needless to say, I called and attempted to resolve the issue with a less than willing customer service representative She informed me that this was a "legit business" and "no one was being scammed here" She also spoke to me as if I was a complete mn
Overall, I believe this company is scamming people and drawing them in just to take their money with misinformation and a lack of honesty!!
I believe they should be shut down and ALL people who were scammed out of they money should be REFUNDED!!!!!!!

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***

Ms[redacted]
"background: white;">We recently received your complaint from the Revdex.com regarding your Action Pro White AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on January 30, The terms of the offer that you agreed to at the time of your order clearly state that you were to have an day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product."
According to our records the first contact we had requesting the cancelation of your account was on January 30, At the time you canceled your account, we offered to issue you a return merchandise authorization number so you could return your shipment to avoid any further charges or a special discounted price to keep the product. You opted to keep the product for a onetime fee of $to avoid returning our productWe processed that charge the same day and you will not receive any other shipments or chargesWe have agreed to provide you with an immediate refund of $once your product has been returned back If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can. Chantel S[redacted] Action Pro White

[redacted], We recently received your complaint from the Revdex.com regardingyour Action Pro White account. We take complaints very seriously and we hopethis response will provide you with additional information. According to ourrecords, we received your...

order on March 4, 2014.The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $94.31 eight days from the date of your order processing for theproduct.”  These terms were presented to you in multiple places on our website when youordered our product. Additionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed to. When you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offer. When a customer checks that box wemust assume that they have actually done what they are stating they did. Ifthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31on March 12, 2014. The first time we heard from you regarding the cancelationof your account was on March 16, 2014 after you had already been charged. Youraccount was immediately canceled and you have not received any shipments orcharges since then.At that time we reminded you ofthe terms of the offer that were agreed to at the time of your order whichstate that once the trial period has ended, product from the initial shipmentis not eligible for a return or a refund.However, in an effort to maintainour standard for customer satisfaction we made an exception and allowed you toreturn your product for a full refund. You refused all offers to receive arefund and opted to file a frivolous complaint instead.  We emailed you return instructionsoutlining how to return your product for a refund, including your returndeadline date. Please follow the instructions listed below in order to receiveyour refund.[redacted],This email is being sent to confirm that your account is cancelled. You will nolonger receive charges or shipments. The RMA number you requested is [redacted]. This is valid for one package.Under the Return Policy, you may only return one package for credit. Thepackage must be received before 2014-04-31 to qualify for credit. If yourreturn is received opened or damaged there will be a $19.60 repackaging fee.Please write the RMA number prominently on the outside of the shipping package.You will not receive credit if you do not use this RMA number. Our return shipping address is:Web Fulfillment Center[redacted]Once your package is received, a credit will be issued back to your creditcard. Please note that returns are typically processed in one business day oncewe receive your package and it can take another day or two with your bankbefore it shows up on your credit card account. If you should need further assistance, please contact our Customer ServiceCenter. We're happy to assist you in any way we can. Thank you, Action Pro White Customer Service Team24 hours a day, 7 days a week [redacted]Please note the return due date. Idid extend the due date beyond our standard 15 days to make sure you would haveplenty of time to return your package to us. Action Pro White