Adidas America

Complaint: [redacted] I am rejecting this response because: I do not understand how ADIDAS is failing and not accepting responsibility for the misinformation from their employee and misleading website which lead to my order AGAIN, I did NOT create, customize, alter, change, or modify any shoes to my individual specifications As indicated previously, I simply did a search for "Lillard carpet" and what shoe appeared from that result looked like the "limited edition" Lillard carpet shoe and I ordered them Is Adidas even reading or looking at what I have previously sent which clearly shows their misrepresentation?Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Dear ***, We are happy to inform you that your account has been credited the remaining amount of your return in the amount of $for order number [redacted] , and $for order number [redacted] Your credit was issued to the original method of paymentPlease note that it can take up to one full billing cycle for your refund to appear on your credit card statementFor purchases made with a gift card your refund will be applied to a new gift card and mailed to youYou should expect to receive your new gift card within days We ask that you keep this e-mail in your files as confirmation of your credit We apologize for any inconvenience that this matter may have causedKind regards, Your adidas online shop team Call us days a week 8AM - 11PM EST: [redacted] Shop now: www.adidas.com/usSign Up & Save: Sign Up & Save

Complaint: ***I am rejecting this response because: I do not agree nor understand your statement that these shoes were "created" just for me. I did not create, customize, alter, change, or modify any shoes to my individual specifications. As indicated previously, I simply did a search for "Lillard carpet" and what shoe appeared from that result looked like the "limited edition" Lillard carpet shoe (as indicated on the attachment as picture #1). I then simply clicked on it and that then brought me to the purchase screen which again looked like the "limited edition" Lillard carpet shoe (as indicated on the attachment as picture #2). I selected size 11.5, then add to cart, and then selected size 12, then add to cart. Again, I did not create, customize, alter, change, or modify any shoes to my individual specifications, I simply selected the shoe sizes and added them to the cart. The Adidas website was misleading as indicated previously, as indicated above, and shown on the attachment as what appeared from the search mislead me to believe they were the "limited edition" Lillard carpet shoe. How was I supposed to know they were not? I have never ordered shoes online from Adidas and with the Lillard carpet shoes being a limited edition, I was lead to believe I was ordering such Also, as previously mentioned, based on the information from the Adidas Employee Store employee, I was lead to believe this was the shoe which would go on sale that Saturday as when I did the search, this is the only shoe that came up. I find it disappointing that Adidas will not take responsibility for the misinformation, misleading, and misrepresentation of its own employee and their own website. My sons' birthdays just passed and as "sneakerheads" were extremely disappointed to not receive the Lillard carpet shoe as a gift While I have received an email that the shoes have been shipped (but not received) I again ask Adidas to allow me to return them under the circumstances indicated. Sincerely,*** ***

Hello ***, I do apologize for any inconvenience this may have caused.mi adidas products are created just for youThat means we cannot accept returns, except for manufacturing defectsIf you have a question regarding defective merchandise returns for a mi adidas product purchased online at
miadidas.com, please contact us at *** Please view the return policy for mi adidas orders @ the following link: http://www.adidas.com/us/help-topics-mi-adidas.html Thank you,adidas AmericaConsumer Relations

Dear [redacted],
 
Please accept our apologies for the difficulties you have experienced with receiving your order [redacted] . 
 
A request has been submitted to file a carrier claim for your package. Your request identification number is [redacted] 
 
Please be advised...

that the claim can take up to 30 days to be completed. You will receive an email notification once the claim has been completed. We appreciate your patience while this situation is being resolved.
 
Kind Regards,
La'Kisha
Your adidas online shop team

Hello [redacted],
Thank you for contacting adidas America about your dissatisfaction with our product. We understand how frustrating it is to get a product that doesn’t meet your expectations, and want to do our absolute best to help you out. While we always suggest trying to return any product to the...

original retailer first, we’d be more than happy to set up a Return Authorization for you.
Here are the basics of our Return Authorization program:
Any adidas product manufactured or purchased within the last two years is eligible for a Return Authorization. If a product was produced more than 2 years ago, we would require an itemized receipt. While we don’t carry inventory in this office to exchange or replace items, we are able to issue a digital gift card (usable at adidas.com & adidas stores) for products deemed defective. In addition, we’re not always able to guarantee that you’ll be able to take the gift card we give and purchase the same product again, but the gift cards we provide do not expire, so you can use them anytime you’d like. If the product we receive has failed due to normal wear and tear/abuse, we will return the product to you.
With that said, there are exceptions to every rule. We will try our best to care of your request, and want to create a lasting relationship with you. If you have specific questions or concerns about this process, please call us at the number listed at the bottom of this email so we can assist you further.
Please respond with the following information, and we will send you the next steps as soon as we can.
Name:
Address:
City, State and Zip Code:
Phone number:
Email address:
ART # (6 digit numeric or alphanumeric code on the product tag-for reference, please refer to the photograph at the bottom of this email):
Production date (found on the same tag as the article number in the form of mm/yy-see photograph at the bottom of this email):
Size:
Brief Description of Issue with Product:
Do you have a receipt?:
adidas.com order number (if applicable):
We are here Monday through Friday 7 am to 5 pm PST. Thank you for giving us the opportunity to serve you.
Consumer Relations
adidas America
www.adidas.com/us/contact_cr
1800-448-1796

Hello [redacted],In reference to this complaint, no further action will be taken.Thank you,adidas AmericaConsumer Relations

Complaint: ***I am rejecting this...

response because: the retailer failed to provide a response detailing why my order was processed, charged, and shipped, only to be recalled by adidas.  I was then provided with lies via email about the reasoning behind my order being canceled.  I was not provided any detailed description of what adidas has deemed "improper ordering techniques" and do not consider the contract established between adidas and myself resolved as adidas has violated the contract that they entered into with me on June 11th.
Sincerely,*** ***

Complaint: [redacted]I am rejecting this response because:Actually its about a previous case. I filed a complaint about an unhappy online shopping in adidas. Shoes charged but not received. The complaint ID is [redacted]. As a result,they promised to refund with the method of gift card to my email. I told them my email address. But that' s on 12/21/2016. I haven't received any email from adidas. I can't even believe it!I really hope you guys could help me.
They can either send the gift card to [redacted]@gmail.com or refund to my account directly.

Order [redacted] was not a complete order.  The order did not fully process.  The Yeezy Boost 350 was a limited release and sold out on the release day.  adidas is unable to fulfill this order attempt.
This was not a canceled order as the order did not process through the...

internal order systems.  
 
We do have record of an order attempt (which was the authorization hold) of funds, but due to the demand of the item the order did not proceed past the authorization stage.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],Please review the return policy on www.adidas.com for mi adidas customizedorders.Customized mi adidas gear is made just for you and is notreturnable.I do apologize for any inconvenience this may have caused.  Thank you,Adidas America Consumer Relations

Dear [redacted]Your credit for the item(s) you returned on order #[redacted] has beenprocessed. Your credit was issued on 10/5/15 and will be processed to theoriginal method of payment. Please note that it can take up to one full billingcycle for your refund to appear on your credit...

card statement.If a Gift Card was used as the payment method for the returned items, pleaseexpect a replacement gift card in 7-10 days.If you have any questions or would like additional assistance,please email us at [redacted]@us.adidas.comor call [redacted] 8AM - 11PM EST. Sincerely, adidas Customer Servicewww.adidas.com[redacted]@us.adidas.com[redacted], 8AM – 11PM EST Please note: This e-mail message was sent from a notification-only system thatcan't accept incoming e-mail. Please do not reply to this message. Please keepa copy of this e-mail for your records.

Hello [redacted],
 
In reference to order [redacted], please note. The digital gift card in the amount of $81.76 was sent today.
 
Thank you,
adidas America
Consumer Relations

Dear [redacted], We are happy to inform you that your account has been credited the remaining amount of your return in the amount of $185.95 for order number [redacted], and $185.95 for order number [redacted] . Your credit was issued to the original method of payment. Please note that it can...

take up to one full billing cycle for your refund to appear on your credit card statement. For purchases made with a gift card your refund will be applied to a new gift card and mailed to you. You should expect to receive your new gift card within 14 days.  We ask that you keep this e-mail in your files as confirmation of your credit.  We apologize for any inconvenience that this matter may have caused. Kind regards,  Your adidas online shop team Call us 7 days a week 8AM - 11PM EST: [redacted] Shop now: www.adidas.com/usSign Up & Save: Sign Up & Save

Hello [redacted], Thank you for reaching out. You are welcome to return your order with free shipping up to 30 days after the purchase date. We have set up a return for your order. Please use the shipping label we are sending you to return your items. A full refund will be initiated to your original form...

of payment when the shipping label is scanned at UPS. We apologize for the inconvenience. Thank you, adidas America Consumer Relations

Hello [redacted],
 
In reference to order [redacted], please note a return label has been sent to your email address. I comes from FedEx. Once we receive the shoes, we will issue a full refund.
 
Thank you,
adidas America
Consumer Relations

Complaint: [redacted]
I am rejecting this response because:
Fedex did not deliver the package they were the ones who declared the package lost when the driver retraced his steps and did not find the package they issued me the claim number I provided ([redacted]). I have spoken with 3 different fedex customer service reps each one have told me the package was lost. How can you tell me it was delivered and signed by me if that is so show me the manifest and proof of signature and we shall compare the signature to my new york state driver license signature. If I am not issued a refund I will hire a small claims lawyer asap.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hello.. yesterday I opened...

a complaint against adidas the issue was a miscommunication on my end and the issue was resolved . Im sorry for opening the complaint and the company is a excellent company in which I sop a lot with . I had mixed up a tracking # and that caused the issue . I would like the complaint closed and no action taken and this was a mistake on my end and I apologize for this. Thank you again and sorry for the issue .The assigned ID # for the case was [redacted] . Again I would like the case closed and no wrong doing was done by the company
Sincerely, [redacted]