Adidas America

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
The email adress is  [redacted]Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I have not received any proof of this refund.Sincerely,[redacted]

Hi [redacted], We do apologize for the delay, I'm showing we did make an attempt to credit you, but the credit failed. I’m showing that we did refund you on 3/2/2017  If you would like to talk with us our number is [redacted]. We are here Monday - Friday 7 am - 5 pm...

PST.                              Thank you,              Consumer Relations              adidas America

Hello [redacted],
T
hank you for the response, your complaint has been forwarded to the correct person. They should be in contact with you shortly.
 
Thank you
adidas America
Consumer Relations

Complaint: [redacted]
Hello-
 
Thank you for the response. The new Yeezys have not been released yet but will be released this Friday. As a gesture of good will can I be added or reserved a pair? Size 7  
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Yes, I got my refund, but this is not the matter I am talking about, it's the attitude that Adidas Customer Service treated people. I won't accept this until Adidas does anything about it.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: the time that I have wasted must be compensated. A coupon to buy more defective products is an unacceptable solution. In addition, I need prof that Melissa H[redacted] has been reprimanded for her poor work.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I am requesting a refund for not receiving any of the shoes. Please follow up and do that. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:This is totally unacceptable that this business would expect me to wait 30 days for them to 'locate' a package they need to provide a refund immediately and issue a promotional code for their error, a full and complete refund by 12/21/2016 should be sent back to my VISA right now.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: 
Reebok is a subsidy of Adidas. This is the business name when I searched for Reebok on the Revdex.com.
 
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because... if they are in good condition, last more than 1 day, and are my custom ordered shoes done specifically the way I want them I wouldn't even need to return them. However if that's not the case (if they were not done to my specifications) then I will return them in that case. Either way I still have not received them, and they are now in Japan. It takes 2 weeks (at least) to get an item from Japan. You've sent them late, and now they will take almost a month (at least) to get here. It only takes you guys 2 weeks to make a shoe, and you sent it out practically on the day it was suppose to arrive here. You said 5 to 7 weeks to get to me, and it's looking more like 3 months at least.Sincerely,[redacted]

Hello [redacted],We do apologize for any confusion or inconvenience. Unfortunately, we are unable to assist you as our systems have been functioning normally. We suggest you continue to work with your bank to dispute the charge.  Thank you,adidas AmericaConsumer Relations

Complaint: [redacted]I am rejecting this response because: you did not resolve my concerns and offered no compensation for holding my money for over a week. I have escalated my issues with the Adidas Executice Office and the U.S. Federal Trade Commission. Sincerely,[redacted]

Hello [redacted],The reason for the authorization holds is because several attempts were made on our web site, anytime a customer hits summit when trying to place an order, an authorization hold is placed on the credited card because the attempts are made. Your authorization holds should have dropped...

off by now, they normally take 3 to 5 business days, if you would like them to be released sooner, please contact your financial institution.If we can be of further assistance, please don't hesitate to contact us. Thank you,adidas America Consumer Relations

Hello [redacted],We apologize for the delayed response. It appears you were issued a full refund for your missing order at the end of July. If you do not see this refund in your account, please contact your bank. Thank you,adidas AmericaConsumer Relations

Hello [redacted],
 
In reference to order [redacted], a new order was placed, and shipped. Here is your tracking number [redacted] (FedEx)
 
Thank you,
adidas America
Consumer Relations

Complaint: [redacted]I am rejecting this response because as far as I know, there are lots of people are using robots or automated software to buy the shoes. There is no way that for me myself use the computer to buy the products which are limited by adidas to get one successfully. I urge that you guys release as many quantities as possible to eliminate this high visit situation and all of us without robots and software can get one without too much difficulties. 
Sincerely,[redacted]

Hello [redacted],   We are sorry to hear about your product. You have been sent some details regarding our return authorization process. Please respond to that email with the information requested, and we will set up a return authorization for you. At the end of this process, a gift card redeemable...

at adidas.com or in any adidas store will be emailed to you. The value of the gift card is the amount indicated on your receipt. If you do not have a receipt & the production date of the item is over one year, half of the original retail price will be issued. Taxes are not included.   Thank you, adidas America Consumer Relations

Complaint: [redacted]I am rejecting this response because:
hello The store is in Brooklyn, New York at Kings Plaza Mall Location [redacted]
 
 
Sincerely,[redacted]

Hello [redacted],Thank you for your response. Unfortunately we cannot issue refunds for return authorizations. Our systems simply do not have that capability. We are only able to issue merchandise credit in the form of digital gift cards. We do apologize for the inconvenience. Thank you,adidas AmericaConsumer Relations