Adidas America

Hello [redacted],
 
I'm showing a refund in the amount of $118.80 was issued on 1/17/2017
 
Thank you,
adidas America
Consumer Relations

Complaint: [redacted]
I am rejecting this response because: as I noted in my previous claim, FedEx is claiming that Adidas did not provide supporting documents. I would like confirmation that this has been done. Furthermore, if it has been done and it was just some mistake one FedEx's end, I want to be able to work with FedEx directly to resolve this issue which will require Adidas to relinquish their rights to the claim. It's outrageous that such a huge company as Adidas do not care about customer relations like this. I have never filed any claim such as this with Adidas nor any other company, so it feels incredibly offensive that Adidas is not looking into this further. You have all the resources for this and for you to deny me my refund because FedEx has made a mistake (who I did not choose because Adidas has a contract with them) and cannot provide supporting evidence that the package was delivered to the right address (when there was NO notice at my door indicating that the driver even attempted to deliver to me directly), is just a blatant disrespect to your customers as a whole. I need a better answer from a multi-billion dollar company than just that FedEx claimed that it was delivered correctly and you cannot do anything. 
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting...

this response because I wanted to wait until I actually receive the credit before accepting Adidas' solution. As today, 1/3/17, I still have not received any credit from Adidas. I called Paypal Credit today and confirmed there has been nothing credited.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Hello [redacted],
 
The item you returned was rejected due to wear and tear. The outsole was worn down considerably. The package was sent back to the address it came from.
 
If the product is deemed defective, a gift card redeemable at adidas.com or an adidas owned retail store will be...

emailed to you. The value of the gift card is the amount indicated on your receipt. If you do not have a receipt & the production date of the item is over one year, half of the original retail price will be issued. Taxes are not included.
 
An exception has been made, and an adidas gift card has been sent to your email address for the value of the product $65 dollars, plus $10 dollars for the return postage.
 
Thank you,
adidas America
Consumer Relations

Hello [redacted],
Thank you for taking the time to contact us, we have forwarded your complaint to the appropriate person(s) for further research. Once the research is complete we will reach out to you.
Thank you,
Adidas America
Consumer Relations

Hello,
Thank you for contacting adidas about your concerns, we have forwarded your feedback to the correct person. They should be in contact with you within 5-7 business days.
 
Thank you,
adidas America
Consumer Relations

Complaint: [redacted]I am rejecting this response because:
Thank you, but what is the $25 to accommodate for? My daughter spent $90 to receive a faulty product.
Sincerely,[redacted]

Hello [redacted],
 
In reference to order [redacted], a new order was placed, and shipped. Here is your tracking number [redacted] (FedEx)
 
Thank you,
adidas America
Consumer relations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
Adidas owns reebook.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:The Adidas website sent...

me the order receipt.It signs me order successfully. After one month, I asked them about my shoes. They told me they are sorry about they already canceled my order. But they never tells me about that. They wasted my time for the whole month. Thus I was very mad.Sincerely,[redacted]

Hello [redacted],Thank you for taking the time to contact us. We are happy to inform you that you have been credited for the full amount of your order. Please note, refunds can take several business days to reach your account. Thank you, adidas AmericaConsumer Relations

Hello [redacted], We do apologize for any trouble. Please take your receipt to one of our nearby adidas locations and explain the situation to the store manager. They should be able to assist in processing your refund.  If you would like to talk with us our number is 1-800-448-1796. Thank you,...

adidas America Consumer Relations

Hello [redacted], In reference to order[redacted] please have your bank contact adidas @ [redacted] for a conferencecall, they need to ask forLaKisha. We need to verify some information in order to complete the refund.  If you would like to talkwith us our number is [redacted] ...

Weare here Monday through Friday 7 am to 5 pm PST. Thank you for your pursuit ofthe adidas brand.  It’s always great tohear from customers who share our passion for  LaKishaConsumer Relationsadidas America[redacted]@adidas.com

Hello [redacted],
We do apologize for any inconvenience this may have caused. Please note. Your account has been credited in the amount of $93.50 the credit may take 3-5 business days to reflect on your account.
Thank you,
adidas America
Consumer Relations

Hello [redacted],
 
I'm showing that this order was credited in full ( $105.00 ) on 7/19/2016. Please let us know if you have a further issues. We do apologize for any inconvenience this may have caused.
 
Thank you,
adidas America
Consumer Relations

Revdex.com: This response is not totally acceptable as they DO have the police report as it was emailed to them TWICE. Once by the police deptartment and once by me with a confirmation email it had been received..I feel it is no longer necessary to persue this matter in light of the shoddy, uncooperative manner they have conducted themselves and as my bank has re- imbursed the amount in question so although this companies customer response is incredibly lax there is no reason for me to continue with them as at least my bank was cooperative and understanding ..I must go on record as saying they(Adidas) need to work on their customer relations and people skills which are zero especially at the cooperate level..
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]