Adidas America

Hello [redacted],
 
We do apologize for any inconvenience this may have cased. We do have a standard process for custom returns. An email has been sent to you with further instructions.
Please follow the instructions in the email.
 
Thank you,

Hello [redacted],
We here at adidas America unfortunately does not handle Reebok inquires/complaints. You will need to reach out to Reebok @ 1.866.870.1743
 
Thank you,
adidas America
Consumer Relations

Hello [redacted],
 
Thank you for your interest in adidas!
 
Please accept our sincere apologies for the difficulties you have experienced with adidas America. 
As a good will gesture, we would like to offer you a $25 dollar gift card. Here is the information you will need to make...

your purchase:
 
Digital Gift Card Number: [redacted]
Pin: [redacted]
Amount: $25.00
 
The gift card does not expire. To redeem your digital gift card, visit us at www. adidas.com or any of our adidas retail locations and enter your code when you place your order. For more details, please visit the Customer Service pages at adidas.com.
Thank you for choosing the official performance brand of the serious athlete. We look forward to seeing you at our site.
 
Please note, a refund for the full amount was issued to the original form or payment on 1/19/2017
 
Thank you,
Consumer Relationsadidas America

Hello [redacted],
 
Please contact adidas [redacted] as we are unable to assist with an adidas Canada complaint.
 
Thank you,
adidas America
Consumer Relations

Complaint: [redacted]I am rejecting this response because: I never got the coupon, yes I checked my spam, junk, other folder. If you wanted to compensate me at least get it right this time unlike the wrong shoe size that was sent. Can you please fix this?? Sincerely,[redacted]

Hello [redacted],
 
Please accept our sincere apologies for the difficulties you have experienced with adidas America.
We have forwarded your complaint to the district Manager for this location. They should be in contact with you shortly.
 
 
Thank you,
adidas America
Consumer...

Relations

Dear [redacted], Please accept our apologies about the inconvenience you have experienced with placing an order for adidas NMD’s, unfortunately inventory is not always guaranteed.
 
As a good will gesture, we would like to offer you a $25 dollar digital gift card.
 
Please note. The...

digital; gift card has been sent to your email address.
 
The digital gift card does not expire. To redeem your digital gift card, visit us at www. adidas.com or any of our adidas retail locations and enter your code when you place your order. For more details, please visit the Customer Service pages at adidas.com.
Thank you for choosing the official performance brand of the serious athlete. We look forward to seeing you at our site.
 
If we can assist in any way do not hesitate to contact us at [redacted].
 
 
Thank you,
adidas America
Consumer Relations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],
We do apologize for any inconvenience this may have caused. With the original requested being over 30 days. The only option we have is an adidas gift card. Please provide the email address you would like the gift card sent to.
 
Thank you,
adidas America
Consumer...

Relation

Hello [redacted], We will process your return within 7-10* business days of receipt and apply a credit to your original payment method. We received your return on  9/23/2016 You’ll receive an email from us when this is complete. A credit will appear on your next statement, depending on the issuing bank and billing  cycle. We do not refund shipping charges. *During peak seasons please allow up to 15 business days for your return to process. If your order was purchased with a gift card, your refund will be issued to a new adidas gift card sent to the shipping address on your order via USPS. If your payment method was a combination of a credit card and a gift card, your refund will be issued to a new gift card first and sent to you via USPS. Any  remaining credit owed will be applied to your original payment credit card.  Thank you,adidas AmericaConsumer Relations

Hello [redacted],
 
I do apologize that you are not happy with the response you received. At this time we unfortunately are unable to accept orders from you.
 
Thank you,
adidas Consumer Relations

Hello [redacted],
The gift card number/pin is valid; the funds are available for use. When trying to use the gift card you may want to call in the order to adidas.com, they can be reached @ 1.800.982.9337
If you would like to talk with us our number is 1-800-448-1796. We are here Monday - Friday 7 am - 5...

pm PST. Thank you for your pursuit of the adidas brand. It’s always great to hear from customers who share our passion for sports and the sporting lifestyle.
 
Thank you,
adidas America
Consumer Relations

Hello [redacted],
 
It looks there was an authorization hold on the gift card. The hold has been released, and the funds are now available for use.
 
Thank you,
adidas America
Consumer Relations

Complaint: [redacted]
I am rejecting this response because: The adidas tennis shoe does not and will not ever fit my foot, as I have been explaining forover 1-1/2 years to adidas.com.  My foot is very narrow, adidas tennis shoes, I repeat again, are wide tennis shoes. All of them are made for a wider foot than mine, none are narrow!  It's a shame a major company that size will not back up their own reputation by doing the right thingfor potential customer. That's just common sense! It doesn't take a genius to know that. This is all so childish and unprofessional, it's hard tofathom. Does adidas.com really need $130 that badly they are willing to alienate a customer? I reject the refund since I cannot wear their shoes. Period.  Thank you for your attention.
Sincerely, [redacted]   [redacted]@gmail.com
[redacted]

Hello [redacted],
 
Please note, an accommodation gift card has been sent to the email address on the order.
 
Thank you,
adidas America
Consumer Relations

Complaint: [redacted]
I am rejecting this response because: this is unacceptable. I have contacted Adidas countless times to resolve this issue - calling them will not resolve anything. I want a full refund. I am not confident that your business will do the right thing and stand up for the customer - me.  This needs to be resolved ASAP. This process has taken 3 months.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although, it took way too long to take care of something so simple, and I should not have needed to go to this length in order to resolve the issue.Sincerely, [redacted]

Hello [redacted],
 
Thank you for contacting adidas about your miadidas order [redacted]
 
Your miadidas order is on its way!
 
Your Fed Ex tracking number is [redacted] with an expected delivery date of 05/09/2016 you can track your order at...

https://www.fedex.com/apps/fedextrack/.
 
Thank you for choosing miadidas and we hope you enjoy your custom product once it arrives!

Complaint: [redacted]I am rejecting this response because: it is not acceptable.  There is no where on the site to indicate where one can request signature requirement. I do not have problems like this on sites like Jimmy Jazz because they have a box to check off to state you would like signature upon delivery.  The FedEx driver came to my house to find out the nature of my package and I informed him that I received 1 out of 2 of the packages. He did not seem to care either way and I suppose he reported back to the company he delivered it properly. I would not be surprised if he himself kept this package because who leaves 2 pacakages on a porch that total $700? If it was my job on the line I would make sure someone at least accepted it. The complex I live in even has a rental office where the packages could have been left successfully. So now I guess I will have to file a police report saying the courier stole the pacakge because why would someone else steal one pacakge and not the other. I will also be calling adidas and fed ex corporate. I will also continue and file a dispute with my credit card and I will not be Purchasing from adidas again and I will spread the word To my thousands of sneakerhead friends to not do business with adidas.  I see you guys care more about keeping money than customer satisfaction and the insurance people spend their hard earned money on is a joke. Why pay for insurance for you guys to have all claims be denied and money kept it's all a big scam and FedEx is the biggest SCAMMERS of them all. I always only have problems with FedEx and theft 
Sincerely,[redacted]

Hello [redacted], We are sorry to hear about your product. A Return Authorization from Consumer Relations has been sent to your email. Please follow the instructions detailed in that email. If your product is deemed defective, a gift card redeemable at adidas.com or an adidas owned retail store will...

be emailed to you. The value of the gift card is the amount indicated on your receipt. If you do not have a receipt & the production date of the item is over one year, half of the original retail price will be issued. Taxes are not included.  Thank you,adidas AmericaConsumer Relations