Adidas America

Hello [redacted], We do apologize for any confusion. We understand that these situations can be frustrating, and we appreciate your feedback. We have passed your comments along to the appropriate department. Unfortunately it does appear that your order was cancelled due to insufficient stock levels. We...

are so sorry for this inconvenience.  If you would like to talk with us our number is 1-800-448-1796. Thank you,adidas AmericaConsumer Relations

Hello [redacted],We are sorry to hear about your product. Please contact adidas Consumer Relations to set up a defective return authorization. If your product is deemed defective, a gift card redeemable at adidas.com or an adidas owned retail store will be emailed to you. The value of the gift card is...

the amount indicated on your receipt. If you do not have a receipt & the production date of the item is over one year, half of the original retail price will be issued. Taxes are not included.Please contact us at 800-448-1796. We are here Monday - Friday 7 am - 5 pm PST.Thank you,adidas AmericaConsumer Relations

Hello [redacted],
I’m showing that order [redacted] was charged one time. I do believe what you were seeing was an authorization hold.
Thank you,
adidas America
Consumer Relations

Complaint: [redacted]I am rejecting this response because:
I called the number and they still are investigating and build a case with their customer service manager. Gift card still not refunded.
Gift card number:[redacted]
Pin#:[redacted]
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: This response does not address my concern and is simply a repeat of information already heard. If this package does not reach me, I am out a Christmas gift. I am not satisfied with this customer service.
Sincerely,
[redacted]

Thank you for taking the time to contact us, your information has been forwarded to the correct persons for unsubscribing
 
Thank you,
adidas America
Consumer Relations

Dear [redacted],
 
Thank you for contacting adidas America.  We sincerely apologize for any inconvenience this may have caused. Your account has been credited in full. We have also sent you a separate email with a $25.00 dollar accommodation adidas gift card.
 
Thank you,
adidas...

America
Consumer Relations

Complaint: [redacted]I am rejecting this response because:
1. This is not what the customer service representative told me over the phone on Nov 23rd. He told me specifically that he could not change the size but he could cancel it for me. So I said "please go ahead". Also I confirmed with him whether the order is cancelled or not. And he said "YES". He also asked me to just replace the order and that I can do it right away!" I listened to him and made the new purchase.
2. If your customer service representative made a mistake, it is not the customer who should be punished! I am simply following what he told me! And as a business, you should not expect the customer to know that the policy is different than what the customer representative said!
I am very disappointed with Adidas. Your reply tells me that you did not even bother reading my email.
Sincerely,[redacted]

Hi [redacted],
 
Thank you for taking the time to contact us. To ensure the best possible service, please contact Agron, the adidas distributor for bags, caps, undergarments, socks, and other accessories. You can reach Agron Customer Service at:
 
Agron
[redacted]
Los...

Angeles, CA 90064
 
Phone: (800) 966-7697 [redacted]
Fax: (310) 312-1753
Email: [email protected]
 
Our mission is to be the best sports brand in the world. Consumer feedback is vital to achieving our goal.
 
Consumer Relations
adidas America
www.adidas.com

Dear [redacted],
I apologize for any confusion and hope to clarify how the authorization process works at adidas.com.When you press the submit button on the order form it sends what is called an authorization request to your credit card company. This request includes the amount of the...

order as well as the billing information you included on the order form.Your credit card company not only verifies that the card is valid and that the amount is available, they also verify that the full billing information that was entered.If the card number is valid, and the funds are available, they put an authorization hold on the funds and return that information to us so the transaction can be completed.An authorization is a hold on the funds for a transfer of funds. This hold is temporary and if the transaction isn't settled it will expire even without any action. It is not a completed transaction and no funds are transferred at that time.If all of the information matches, and the bank authorizes the transaction, we will begin processing your order. Once the order is ready to be packaged and shipped, the transaction is settled. Only after the transaction is settled are any funds transferred.
adidas America
Consumer Relations

Dear [redacted], We do apologize for the issues experienced with the adidas.comwebsite while attempting to place an order for the Yeezy Boost. The Yeezy 350Boost shoes sold out within a matter of minutes and the sheer volume ofcustomers attempting to order the Yeezy's delayed our website from...

updatingcarts for several hours. We have forwarded information about your experience tothe Originals team as well as our adidas.com call center for quality controlpurposes. You can check for future restocks and news regarding the Yeezy's athttp://www.adidas.com/us/kanyeWe are grateful for input such as yours expressing your experiencesrelating to our products.  adidas strives to be the leading sports brand in the world, and your feedback is vital to achieving that goal.Please accept our apologies for any inconvenience this mayhave caused you.Should you have any further questions or comments, please contactour Consumer Relations Department at ([redacted] between 7:00 am and 5:00pm PST, Monday through Friday. Kind regards,adidas AmericaConsumer Relations

Hello [redacted],
 
We do apologize for any inconvenience this may have caused, an electronic gift card in the amount of $70.00 dollars will be emailed to you shortly.
 
Thank you,
adidas America
Consumer Relations

Hello [redacted],
 
We appreciate you taking the time to contact us about your concerns. You are more then welcome to return your custom miadidas Superstar shoes for a full refund. 
A pre-paid return label has been sent to your email address, it will come from FedEx. Once we receive the...

return package we will issue a full refund back to the original form of payment.
 
Thank you,
adidas America
Consumer Relations

Complaint: [redacted]I am rejecting this response because:
The response has not resolved the problem.   There was no other incident, but returning an item few months ago that could have resulted in this.   It is shame and disappointing that Adidas is getting away with this business practice. 
Sincerely,[redacted]

Hello [redacted],
 
In reference to this complaint, no further action will be taken.
 
Thank you,
adidas America
Consumer Relations

This issue has been resolved, please close case.
 
Thank you,
adidas America
Consumer Relations

Hello [redacted],
 
Please check your email, an adidas gift card has been sent for the retail price of the ball $40.00 dollars.
 
Thank you,
adidas America
Consumer Relations

Complaint: [redacted]I am rejecting this response because: I wasn't even told this on the phone,I was told that my order was Accidentally cancelled over 10 times that day,and I overheard the employee saying some pretty suspect stuff over the phone,Therefore,I really don't care,Ya'll employees did me dirty and I will not accept this response until We come to a resolution that ends in good terms for both of the parties involved,Even if there was a quote on quote "error" regarding my order,How am I suppose to know that if all of the employees in consumer relations told me something diiferent,and also I placed my order the right way manually,and others had used bots to get their pairs and thats not fair at all period,All I want is to re purchase my size 6 pair,if yall can't do that,I will indeed get in contact with Adidas Headquarters in Germany and We will take it from there,I purchased my pair,the error was on yall,I didn't do nothing wrong period,so I shouldn't be left out just because of an error on your guys end,thats not right.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
My response would be a rejection since I never heard back from the business.

Complaint: [redacted]I am rejecting this response because:
Enclosed are screen shots from Adidas customer service and the aforementioned email from the store manager/HR director I referenced in my initial claim. Sincerely,[redacted]