Adidas America

The customer has been issued an adidas US gift card, in the amout of $78.75

Complaint: [redacted]I am rejecting this response because:
I have now bought my 7th ball that ranges from 45-75$ from adidas. This has been one of the worst experiences of my life. These soccer [redacted] do not last more than 2 months without a panel ripping or pulling up making the ball useless. I'm a competitive player and shouldn't have to worry about adidas quality holding up for more than 2 months. Every time I have an issue , they say I can't return it because it is wear and tear. Wear and tear is not 2 months playing with a ball. Wear and tear is longer than that and if that's what adidas is saying then they need to honestly look at their quality products they are putting out there.
I would like my refund plus the $12 I spent I shipping to have my ball rejected and sent back
Sincerely,[redacted]

Hello [redacted],Thank you for reaching out. We apologize for the confusion and frustration this situation has caused. Since we have provided you with an accommodation gift card, a refund for your order, and several promotional codes over a period of time, we unfortunately are unable to compensate...

you further. We are sorry for the inconvenience. Thank you,adidas AmericaConsumer Relations

Hello [redacted], Thank you for taking the time to contact us. We are happy to inform you that you have been credited for the missing discount on your order. Please note, refunds can take several business days to reach you. Thank you, adidas America Consumer Relations

Hi [redacted], Thank you for your response. We have confirmed with FedEx that the lost package claim assigned to your specific order has been denied. Unfortunately we will not be able to complete your request for a refund. At this point, we recommend you reach out to your bank. If you would like to talk with us our number is 1-800-448-1796. We are here Monday - Friday 7 am - 5 pm PST. Thank you, adidas America Consumer Relations

Hello [redacted], We are sorry to hear about your product. Please contact adidas Consumer Relations to set up a defective return authorization. If your product is deemed defective, a gift card redeemable at adidas.com or an adidas owned retail store will be emailed to you. The value of the gift...

card is the amount indicated on your receipt. If you do not have a receipt & the production date of the item is over one year, half of the original retail price will be issued. Taxes are not included.  Please contact us at 800-448-1796. We are here Monday - Friday 7 am - 5 pm PST. Thank you,adidas AmericaConsumer Relations

Complaint: [redacted]
I am rejecting this response because: The nearest adidas store to where I live is 2 HOURS from here in San Francisco driving distance.I no longer drive and public transportations would take over 3!! hours to get to San Francisco.  Please do not tell me you cannot writea check. adidas.com is an international corporation.  Do you mean to tell me $130 is so important to adidas.com that you simply cannotwrite a check for $130?  Impossible.  Unless you're bankrupt, of course then that may be the problem.  I worked for [redacted] formany years. I KNOW every major corporation can write a check.  Taking public transportation to San Francisco is not even the point. adidastennis shoes do not and will not ever fit my foot as I have been explaining for over 1-1/2 years to you.  adidas tennis shoes are too wide formy foot and too wide for my heel.  That is not something I can change.  So please, do the right thing and refund my money. Telling me you cannot write a check does not make any sense at all.  You are a legitimate corporation !   There are no excuses you can give me.  The shoes will never fit.  That will not change.   
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: they did not address the factthat while they recognize that the funds were available they refuse to honor the sale!  I demand that they honor the sale!  Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:Good Morning, I tried calling but Amex will not help me they asked me to reach out to the vendor.
Sincerely,
[redacted]

Hello [redacted],We sincerely apologize for any inconvenience this may have caused you. You can send the product back for a full refund; we are unable to issue a 50% off promo code. We did send out the 20% off promo code as promised. Since the 20% promo code does not meet your standards, we will send...

you a $25.00 dollar accommodation gift card to your email address today.If you would like to talk with us our number is [redacted]. We are here Monday - Friday 7 am - 5 pm PST. Thank you for your pursuit of the adidas brand. It’s always great to hear from customers who share our passion for sports and the sporting lifestyle. Thank you,adidas AmericaConsumer Relations

Hello [redacted],
 
We are happy to inform you that your account has been credited in the amount of $144.50 for order number [redacted].
 
Your credit was issued to the original method of payment. Please note that it can take up to one full billing cycle for your refund to appear on your credit card statement. For purchases made with a gift card your refund will be applied to a new gift card and mailed to you. You should expect to receive your new gift card within 14 days.
 
We ask that you keep this e-mail in your files as confirmation of your credit.
 
Thank you,
adidas America
Consumer Relations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],Thank you for taking the time to contact us. We are happy to inform you that you have been credited for the full amount of your order. This refund has gone back to your original form of payment. Please note, refunds can take several business days to reach your account. Thank you, adidas...

AmericaConsumer Relations

Hello [redacted],Thank you for reaching out. We just received word from our IT team that a full refund has been sent back to your original form of payment. Please note, refunds can take several business days to reach your account. If you would like to talk with us, our number is 1-800-448-1796. Thank you, adidas AmericaConsumer Relations

Hello [redacted],We appreciate you taking the time to share your thoughts and comments with us. We do apologize for any inconvenience this may have caused, it is constructive for us to hear your comments about our brand. Your concerns have been forwarded to management, who should be in contact with you...

shortly.  Thank you,adidas AmericaConsumer Relations

Dear [redacted],Please view the followinglink for miadidas orders/process: http://www.adidas.com/us/help-topics-mi-adidas.htmlThank you,adidas AmericaConsumer Relations

Complaint: [redacted]
I am rejecting this response because:My Complaint is not because of the shoe is defective, and I don't want to chance being rejected and eating the cost of shipping both ways.The DURABILITY of the materials used is the issue. There ripping all over the place and like I said before I only play once a week INDOORS. This solution is unacceptable and I would like a better one. 
Sincerely,
[redacted]

Hello [redacted], We do apologize for any confusion. Unfortunately we are only able to offer digital gift card credit for product that is returned to us. We are unable to issue refunds to credit card or PayPal accounts for return authorizations. We are so sorry for this inconvenience. Please note, the...

digital gift card credit you received is valid on adidas.com and in any adidas store. It also does not expire. Feel free to use the gift card on your next purchase from adidas. Thank you, adidas America Consumer Relations

Hello,
The shoes are on the way, please contact once you receive them for a prepaid return label to send them back for the refund.
Thank you,
adidas America
Consumer Relations

Complaint: [redacted]I am rejecting this...

response because:
I just called the Customer Service line at 800-982-9337 and spoke with a representative Taalibah.  She confirms that my email account is still "blocked" and that I can’t place an order online or over the phone.  The problem has not been addressed at this time. 
Sincerely,[redacted]