Adidas America

Hello [redacted],
 
Please send your bat to the Corporate Office to my attention. I will try an find you a replacement, or issue you an adidas gift card.
 
Ship to address:
adidas America
Attn: Consumer Relations- [redacted]
5055 N Greeley Ave
Portland, OR 97217
 
Thank...

you,
[redacted]

Hi [redacted],Thank you for reaching out. After conducting their investigation, FedEx determined that your order was delivered to the appropriate address, and your lost package claim was denied. Therefore, adidas is unable to issue a refund for this order. We are not liable for packages that are lost or...

stolen after they are delivered. We apologize for the inconvenience. At this point the only other option is to reach out to your bank.If you would like to talk with us our number is 1-800-448-1796. We are here Monday - Friday 7 am - 5 pm PST.Thank you,adidas AmericaConsumer Relations

Complaint: [redacted]I am rejecting this response because:  I do not understand how ADIDAS is failing and not accepting responsibility for the misinformation from their employee and misleading website which lead to my order.  AGAIN,  I did NOT create, customize, alter, change, or modify any shoes to my individual specifications.  As indicated previously, I simply did a search for "Lillard carpet" and what shoe appeared from that result looked like the "limited edition" Lillard carpet shoe and I ordered them.  Is Adidas even reading or looking at what I have previously sent which clearly shows their misrepresentation?Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted], Thank you for taking the time to contact us. We are so sorry to hear about the trouble. If you would like to file a complaint about your in-store experience, please call us at [redacted]. We are here Monday - Friday 7 am - 5 pm PST. Thank you, adidas America Consumer...

Relations

Hello [redacted],
We unfortunately don't have any successful transactions in our system for you. We do apologize for any inconvenience this may have caused.
Thank you,
Adidas America
Consumer Relations

Hello [redacted],
 
Please note, your account has been credited in full. You should see the funds in your account in about 3-5 business days.
 
Thank you,
adidas America
Consumer Relations

Hello [redacted],
We do apologize for any inconvenience this may have caused. The FedEx Claim was denied. Please see notification from FedEx below.
We have received and processed your claim request on the shipment. Unfortunately, upon completing our investigation, we must respectfully decline...

your claim
Our records indicate the package was properly delivered to the correct address.  Under the terms and conditions governing this shipment, unless a FedEx Delivery Signature Option is requested at time of shipment, we may deliver shipments to residential locations without signature.
If you have general questions about FedEx shipping in the future, consult our helpful resources:
Fedex.com/us/guidetoservices for downloadable service information and shipping support.
Fedex.com/us/claimsonline for claims submissions, management status and reporting.
Fedex.com for 24-hour online support; or call1.800.GoFedEx 1.800.463.3339
We regret any inconvenience this issue has caused and hope you understand our position on your claim.  At FedEx, we truly care about meeting your transportation needs, and hope we will be given an opportunity to serve your shipping needs in the future.
Sincerely,
FedEx Cargo Claims

Hello [redacted], We will process your return within 7-10* business days of receipt and apply a credit to your original payment method. We received your return on  9/23/2016 You’ll receive an email from us when this is complete. A credit will appear on your next statement, depending on...

the issuing bank and billing  cycle. We do not refund shipping charges. *During peak seasons please allow up to 15 business days for your return to process. If your order was purchased with a gift card, your refund will be issued to a new adidas gift card sent to the shipping address on your order via USPS. If your payment method was a combination of a credit card and a gift card, your refund will be issued to a new gift card first and sent to you via USPS. Any  remaining credit owed will be applied to your original payment credit card.  Thank you,adidas AmericaConsumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], Please contact our Consumer Relationsdepartment at [redacted] to assist with getting your defective producttaken care of.  To make this process assmooth as possible please have the product with you at the time of your call. Thank you, Consumer Relations...

RepeCommerce- adidas AmericaPhone: [redacted]

Hi [redacted],We do apologize for any inconvenience this may have caused. After reviewing your order, it appears two items in your order have shipped and are due to arrive at your address in a few business days. The customized product you ordered is still in production. Unfortunately the remaining two...

BB0550 items on your order were cancelled due to an inventory issue. We are so sorry for this trouble. You were not charged for these cancelled items,If you would like to talk with us our number is 1-800-448-1796. We are here Monday - Friday 7 am - 5 pm PST. Thank you for your pursuit of the adidas brand.Thank you,adidas AmericaConsumer Relations

Hello [redacted],Thank you for your reply. As stated previously, Consumer Relations unfortunately does not have access to the point of sales system within our stores, so therefore we are unable to issue refunds for transactions that happen within the store. According to our records, it appears you already have been given a credit in the form of a digital gift card for items you returned. We do apologize for any inconvenience. If you would like to talk with us our number is 1-800-448-1796. We are here Monday - Friday 7 am - 5 pm PST.Thank you, adidas AmericaConsumer Relations

Hello [redacted],
 
In reference to this complaint, an email has been sent to you with further instruction. Please check your email.
 
Thank you,
adidas America
Consumer Relations

Hello [redacted]
 
Please note, your account has been credited in the amout of 38.50 for the the missing item/shoe. We do apologize for any inconvenience this may have caused.
 
Thank you,
adidas America
Consumer Relations

Complaint: [redacted]
I am rejecting this response because:  I called fed ex .. they stated to contact adidas to get this resolved.  I called in on 8-16-2017  And the person I spoke to said they seen that they would forward that to the supervisor and the refund would be issued in 30days.  How is this my fault?   I have asked for other shipping methods.  I have called in many times about issues with your company.  I never received my order I called they stated there would be a refund .. Ok cool .. Now I call again and no refund .  How is this service?  How can I get told by one rep one thing and another rep another thing?   Seams like I was lied to huh?   Please review that call and let me know what was said.  
Sincerely,
[redacted]

Hello [redacted],
Please contact [redacted] customer service @[redacted] adidas Consumer Relations is unfortunately unable to view [redacted] returns.
Thank you,
adidas America
Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although I find the bit about how this is a one time situation unnecessary seeing that I will never purchase any item related to Adidas, I will accept the response at this time. I also truly hope that Adidas train their representatives better than they have thus far to prevent such situations. If Marshall from Oregon wasn't so rude, I wouldn't have had to push this so much. Regardless, I truly hope I never have to reach out to Adidas again. 
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting us. Unfortunately, we experienced technical difficulties on Friday morning which impacted some of our consumers. We sincerely apologize for any inconvenience this may have caused you.
Questions about Order Status: If you successfully placed an order you...

will receive a confirmation email stating that your order is processing. This email is sent the same day an order is placed, so any consumers who successfully placed an order on Feb 19 should have already received their confirmation email. This email will be sent to the email address which was used during checkout. If you did not receive an order confirmation email, your order was unable to fully complete.
Questions about Charges: adidas does not collect payment until we ship the corresponding order. In the event that you see a pending charge on your payment method, rest assured the charge will only be completed if your order is successfully shipped. Any pending authorizations that are connected to an unsuccessful order attempt have been reversed and should be reflected in your account as soon as the financial institutions can process them. Your financial institution can provide you with more details about their authorization removal timelines. After the authorization is reversed it will appear as if the transaction did not even happen.
We hope we were able to address any questions you had for contacting us, but if you have further questions or concerns please contact us here or call us at 1-800-982-9337 8AM ET – 11PM ET, 7 days a week.
 
Kind Regards
La'Kisha
Your adidas online shop team

Hello [redacted],I’m not sure what happen, I do apologize for the delay. I will request a gift card be sent to you tomorrow in the amount of $50.000 dollars.If you would like to talk with us our number is [redacted]  We are here Monday through Friday 7 am to 5 pm PST. Thank you for your...

pursuit of the adidas brand.  It's always great to hear from customers who share our passion for sports and the sporting lifestyle.Thank you,Consumer Relationsadidas America[redacted]@cs.adidas.com