Adore Me, Inc.

horrible horrible company I've been with them for a couple months just like everyone else is saying on here you get charged without knowing it have to call to find out why on hold forever then you get someone issue still doesn't get resolved so last purchase I made with them I didn't like how the bra was so I sent the set back....the set. so I finally got an email 2 weeks later that it was return but only the bra not the panties I got a refund of 29 dollars so I called talk to a rep who said that the whole set was returned but I can't get the 29 dollars back because its store credit and it was a courtesy that they give me that because it didn't pass the "odor test" so they take money out of your bank account make it into store credit then can't return it spoke to a manager as well guess what. she was about as much help as her agent so I have to throw away my money to actually cancel the account out so this headache will stop. they have very very poor customer service skill and don't try to make the issues right at all. I think they need to get rid of all employees and retrained new people again the right way how to deal with customers. they also have a lot of miscommunication they need to work on as well.

Never order from this site! They falsely advertise 3-5 business days and take over a month to return funds to your account. Customer service staff is rude and unhelpful. Once my credit is used up I will never order from them again!

Review: I ordered a lingerie set from Adore Me on 12/**/2013. I received the product and there was no problem with the delivery. I tried on the lingerie top and unfortunately it did not fit. I put the top right back in the bag that it was delivered in and decided to return the set. I just received an email today that my package was received and that it was rejected. The email further explains that they can either ship my package back to me at my expense (8USD) or have it destroyed.

I understand that they have strict return/exchange policies, however I do not believe that the set I returned deserved to be rejected. Their policy is too strict and unfair.Desired Settlement: I believe that Adore Me should refund the $24.95 that I was charged and then unsubscribe me.

Business

Response:

[redacted]

The Revdex.com, New York

[redacted], February [redacted],

2014

This

is in reply to the complaint ID [redacted].

Thank

you so much for contacting us.

I looked into the

customer’s case and it appears that, indeed, order #[redacted]was unfortunately

rejected by our warehouse, as it failed inspection upon receipt. We are currently further

investigating the reason for which this problem has occurred. We are certain it is understandable that the strict return policy is due to the fact the we are a lingerie company.

That being said, we refunded the customer for this order, as seen in the attached image. As mentioned in our

Returns/Exchanges policy, here: [redacted], each

set returned for a refund is subject to a $5.95 restocking fee.

To cancel the VIP

membership, it is necessary to contact our Client

Services. Our Customer Care Center is open Monday – Friday 8:30 a.m. –

8:30 p.m. (EST), not including weekends and holidays. Our Customer Care agents will be happy to assist the customer with this issue.

Please

also refer to our How

It Works section, for additional details.

Best regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not believe that my return should be subjected to the $5.95 restocking fee due to the fact that the item will not be restocked. I have received the $19.00 refund and request that I be refunded the $5.95 as well.

Sincerely,

Business

Response:

[redacted]

The Revdex.com, New York

[redacted]February [redacted], 2014

This is in reply to the complaint ID [redacted].

Thank you so much for contacting us.

I do apologize. I was able to look into their account and the package was marked as "rejected" in error. At this time it has been returned to inventory which is why the refund has already been processed had we not accepted it.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: I am part of this company's monthly membership program where they bill you every month and you receive credits to purchase products. The first shipment I received was missing parts of the clothing item and I contacted customer service to try and have them send the missing pieces. I never heard back. I In January I was billed for the month and ordered a product with my credit. I never recieved my order and they told me over and over again that they were out of stock and would ship it as soon as they got it back in stock. They eventually offered me an additional free credit and I ordered something with that and it came, but I was still out my monthly fee of $34.95 and didn't recieve the product I initially wanted. I have tried to tell them to cancel my membership at least 5 different times and they tell me I need to call their 800 number to cancel, but they never answer and I am always placed on hold. Also, the hours are very inconvenient for anyone who works normal business hours and can't make a personal call from work.Desired Settlement: I would like to be refunded my $34.95 for the product I never received and I would like for them to cancel my membership immediately so that I am not charged for any future orders that will not come to me.

Business

Response:

Dear [redacted],

This is in reply to the complaint ID [redacted]. Thank you so much for contacting us.

We apologize for all the inconvenience that has been caused. We were able to refund this customer for the order that she never received ($39.95 - Transaction ID [redacted]).

We were also able to unsubscribe her as requested (as seen in image below):

We E-Mailed the customer to update her about this issue (as seen in image below):

Again, we apologize for the inconvenience that has been caused.

Best regards,

Product Owner

Review: My wife purchased an item Dec **, 2012 from the Adore Me site and a default option of a VIP purchase which claims no membership fee was used. Come to find out we have been being charged $39.95 each month since for this "membership" that we have no idea we were signed up for and never used. This seems like a very deceptive practice as you would think the default option would be a typical buying experience of purchasing an item for a price and maybe offering a membership with transparent fees as a second option. I see many other people on the Revdex.com and elsewhere on the Internet have had a similar experience and actually can't believe Adore Me is allowed to brandish a Revdex.com Accredited Business logo on their site based on these business practices obviously intended to mislead. If the VIP Membership is truly a great value and option people would want, I don't think such practices would need to be used to get people to sign up. I will be happy to discuss via phone if needed.Desired Settlement: Refund the 10 months of unauthorized charges totaling $399.50 from Jan-2013 to Oct-2013 and remove site credit. No purchases have been made at the site and therefore there has been no true cost to Adore Me over this time period and should not be difficult to reverse.

Business

Response:

Monday, November [redacted], 2013

Dear [redacted],

This is in reply to the complaint ID [redacted].

Thank you so much for contacting us.

I looked into the customer’s case, and see that they have since reached us and been unsubscribed as of 11/**/2013.

We are not trying by any means to force customers in a subscription program.

I have attached below a screen shot of the shopping cart with the two payment options (as seen in image #1:

Here is a screenshot of the details box that appears when clicked (as seen in image #2:

Customers who select the VIP Membership option during checkout are sent a membership confirmation email, then two reminder emails before the fifth reminding them to either skip the month or make a purchase. Customers who do neither before the fifth are charged $39.95, which turns to store credit available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image #3:

The customer did not skip or make a purchase in November and was charged on 1/*/2013, but contacted us on 11/**/2013 and was unsubscribed as well as refunded $39.95.

For the remaining store credit, this customer was provided additional information on how to receive that remaining balance on her account (as seen in image #4):

This customer is currently unsubscribed.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business states customers who "select" VIP membership are charged. My issue is VIP is default, not selected, and the standard practice of purchasing an item in a single transaction needs to be scrolled down to be seen on the site (we checked this again on our laptop). This is a misleading business practice and refunding one month of 13 months of charges is not acceptable. During this time, I did not know I was being charged, did not receive any product/service, and it should not be difficult to refund the money considering no services or products were rendered in any way. I see how this tactic can be profitable for the company but is not a best practice for consumers or customer service...

I will be happy to discuss directly with their claims department via phone if that is what needs to happen. My wife called a few weeks back and they did not resolve the issue. I would like a full refund and will not be happy until it is refunded since, as stated prior, we literally received nothing for the $400+ we were charged.

Thank You

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

Thank you for contactin us.

As previously stated, this customer has been unsubscribed but they must contact our claims department if they are requesting any store credit back.

Please note that all preferred recurring members that neither select a lingerie set nor skip the month by clicking the Skip the Month button before the 6th day of the month (11:59:59 p.m. EST), will be charged the monthly dues and will receive a store credit. All store credits can be redeemed within 12 months of receiving the credit. Preferred recurring members that do skip the month (before the 6th day 11:59:59 p.m. EST) may change their minds and purchase any available item in their showrooms. If you receive an unwanted selection, or if the selection is not completely to your liking, you may return it at our expense and we will credit your account. Simply use the return shipping label our client services department emailed to you and drop it off at the shipping provider location. Please be sure to include your packing slip when returning any product. You will receive a full credit to your account, which may be used in accordance with our Credit Policy. To request a refund, please contact our Client Services. All refunds are subject to our Refund Policy. Please note: Credits resulting from the monthly charge on the 6th are only eligible for a refund up to 30 days past the date of the charge. In order to be eligible for a refund of store credit charged beyond 30 days, you must write a letter to our claims department explaining the case and why you were not able to call within our 30 day limit to request a refund. Please include your email address in the letter. All requests sent to the claims department must be typed and mailed to:

Review: I ordered lingered from Adore Me with my order no. #[redacted]. The underwear was the wrong size, so I called to make an exchange. Never heard from them, so I made another call. This time I was informed I had to complete the exchange request online (wasn't told this initially). I did this and returned the item for an exchange and was given a code to order something else. Today I receive an e-mail stating that the item was worn and I can either have it sent back to me my expense of $8 or destroyed. I never wore the item, so they are lying. The company don't want to send me something else in the correct size because I had to call them last week to dispute a new charge of $39.95 on my credit card to be in some loyalty program, which I didn't sign up for and which they said I did with my initial order. Adore Me has some shady billing practices and now some unethical product exchange practices. I will never do business with them again and I will spread the word to others about how unethical they are.Desired Settlement: I would like an exchange in the correct size.

Business

Response:

Dear Revdex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

Canadian customers: will receive the return label in an email within 72 hours after creating it on your account.

*Sign in and hover the mouse over "My Account" in the upper right hand corner of the page. Click Returns & Exchanges to access the page*

RETURNING AN ADORE ME PURCHASE

1. Make sure to ship back the entire set! We cannot accept partial sets.

2. Print and complete the Return and Exchange form available from your account details once you have requested a label.

3. Package the items and return form in the original box, then seal securely with tape to prevent contents from falling out.

4. Affix the pre-paid return label over the original mailing label.

5. Drop the return in your mailbox, with your mailman, at work or at a post office without waiting in line. Do not return packages to self-serve drop boxes as this may result in delays.

Please allow 30 days for us to process your request upon receipt.

Hope that helped!

If you have any further questions or concerns, give us a call at [redacted] Monday - Friday from 8:30AM until 8:30PM (EST) and we would be more than happy to assist.

Best regards,

Review: The company advertises free returns but when merchandise was returned, they made only a partial refund to my credit card. When I call the lone receptionist always claims her [redacted] is out.Desired Settlement: I need a complete refund for their advertised "free returns and shipping" policy to mean anything.

Business

Response:

Thank you so much for

contacting us.

Here is a look at what

appears on our terms and conditions on our website:

SHIPPING,

RETURNS AND EXCHANGES

Free shipping, free exchanges and easy return to and

from addresses within the U.S of any merchandise ordered through the Site or in

connection with your membership are subject to the Adore Me Shipping, Return

and Exchange Policies. Customers with addresses

outside of the U.S and are welcome to purchase alternative shipping methods at

their expense that allows tracking or insurance on the package. Please

note that Adore Me does not hold responsibility on packages

sent without tracking information. There is no exchange possible on

any merchandise given away for free during a promotional operation. All

products returned for a refund are subject to a $5.95 restocking fee per set,

to be deducted from the amount refunded to the card used for purchase. Returns

for a credit will not be charged the $5.95 restocking fee per set.

Replacement of

products and credits to your account for shipped merchandises claimed as not

received are subject to our investigation, which may include postal-service

notification. We will adjust your account at our discretion. Repeated claims of

undelivered merchandise may result in the cancellation your membership.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not recall anywhere seeing potential purchasers being warned of restocking fees before buying, but rather very large and bold advertising that "ALL RETURNS ARE FREE" including shipping. Either free means free or it does not.

My decision to purchase over the internet from Adore Me was almost entirely based on how much this company trumpets their free returns policy, which I felt would remove the risk of buying clothing sight unseen. It is a deceptive business practice to hide a major caveat such as restocking or any other fees in a disclosure no where near as apparent as the promise of free returns.

Are businesses really allowed to advertise using the word free when there is a charge attached?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted]

Thank you so much for

contacting us.

Here is a look at what

appears on our terms and conditions on our website:

SHIPPING,

RETURNS AND EXCHANGES

Free

shipping, free exchanges and easy return to and from addresses within

the U.S of any merchandise ordered through the Site or in connection with your

membership are subject to the Adore Me Shipping, Return and Exchange Policies. Customers

with addresses outside of the U.S and are welcome to purchase alternative

shipping methods at their expense that allows tracking or insurance on the

package. Please note that Adore Me does not hold responsibility on

packages sent without tracking information. There is no exchange

possible on any merchandise given away for free during a promotional

operation. All products returned for a refund are subject to a $5.95

restocking fee per set, to be deducted from the amount refunded to the card

used for purchase. Returns for a credit will not be charged the $5.95

restocking fee per set.

Replacement of products and

credits to your account for shipped merchandises claimed as not received are

subject to our investigation, which may include postal-service notification. We

will adjust your account at our discretion. Repeated claims of undelivered

merchandise may result in the cancellation your membership.

Best regards,

Review: When making an online purchase, nothing was stated that I would be entered into their VIP program. Later, I received an email stating that I was now a VIP member and that I would be charged $39.95 d if I did not purchase something from them every month. I just wanted to cancel the service so I read their terms and conditions on cancellation. According to their terms and conditions, it stated that I could cancel at any time if I called ###-###-#### between the hours of 8:30 am and 8:30 pm EST. When I called to cancel the VIP membership, I was on hold for twenty minutes before I could speak to someone and they refused to cancel the membership because they told me that I was in a 10 day trial period. No where in their terms and conditions is this ten day trial period mentioned. When I stated this fact to them they told me they would tell their [redacted] and I asked if I could speak to the [redacted]. They refused to let me speak to them.Desired Settlement: I would like my account terminated with them.

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for contacting us.

I looked into the customer’s case, and see that they have since reached us and been unsubscribed as of 5/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are

sent a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

Best regards,

Review: The automatic enrollment for Adore Me is extremely unclear from the start. After one misunderstanding I called to have my account cancelled and monthly charges refunded. They were only able to refund my one month's fee due to a 30 day policy they have for refunds. I accepted this and was told that the unrefunded month's fee could be used as store credit. The following month I used my $40 credit to purchase a gift, and thought that would be the end on my involvement with Adore Me. Next month, I had another monthly charge on my account. I called again to have it removed, providing them with my cancellation confirmation number. I was told that when I used my store credit I should have chosen the "Pay As You Go" option, in order to avoid getting re-enrolled in the monthly charges. This was not clear AT ALL at the time of check out. I don't remember seeing that option, and even if it was there, there was nothing explaining what each choice entailed. They refunded the charge and cancelled my account again.

At the end of December, my husband informed me that we had more charges to our credit card. When I called in early January, they had already charged me again and said they would only refund the one which fell into the 30-day refund period, even though this appears to be an error on their part. This kind of system is extremely unclear and feels very predatory. Additionally, their customer service is unresponsive and unhelpful. All in all, my dealings with the company lead me to believe that AdoreMe is not customer friendly in the slightest.Desired Settlement: Adore Me needs to refund all new charges to the account in full and take our credit card information out of their system. They also need to have MUCH CLEARER information about how their monthly charges are set up, and what constitutes enrollment. Better customer service would be fantastic too.

Business

Response:

[redacted]

[redacted] This is in reply to the complaint ID #[redacted]First of all, we would like to apologize to the customer for the dissatisfying service they received. This is unacceptable and we assure the customer that we are going toinvestigate this issue and prevent it from reoccurring. In regards to the membership, we would like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. The membership confirmation email was sent to the customer on 2014-07-** (as seen in image #2). Unfortunately, it appears that the customer did not open this email. The customer also received a confirmation email with their second enrollment.VIP members who do not shop or skip by the [redacted] day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on [redacted] at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits. Customers are able to request a refund directly, here: [redacted], within 30 days of the charge.That being said, it appears that the customer has been unsubscribed from the membership on January [redacted], 2015 and January’s store credit was refunded on the same day (seeattached image #3).Upon further investigation, we see that the customer has a remaining store credit of $39.95. The customer initiated a chargeback with their bank which means that their store credit will be frozen until the case is solved. After the investigation is concluded, the customer will either be refunded by their bank, or the bank will contact us and we will be able to unfreeze the customer’s account and offer them a refund.If there are further comments, questions or concerns, please let us know. Best regards,

I signed up for AdoreMe’s subscription service back in April of 2014 based on the promise that I could discontinue the service at any time. After receiving 2 packages (in April and May) I decided that the quality of the product in no way matched up to the rather high price ($39.95 for most sets). I called in June to cancel the subscription altogether. Afterwards I checked my credit card bill to see if June was refunded; it was.

Based on this, I assumed they heard me loud and clear. They didn’t and continued to charge me my monthly subscription fee of $39.95. I still had a credit on my account and intended to use it at a later date, so when I got the reminder “You have a credit email” I assumed that was what it was referring to. In October I realize that I am still being charged, I email again asking what’s going on and demanding for them to cancel my account. They claim they could only cancel over the phone so I call and ask for it to be canceled AND for the money to be refunded. They said they would cancel, but did not.

I did the same song and dance in November and December over both the phone and via email and still it has not been canceled. I’ve contacted my credit card company, but unfortunately they are siding with AdoreMe because of how the user agreements are written.

To be clear I am fine with the charges up until June of 2014 when I canceled my service, but the charges which occurred afterwards I do not feel responsible for.

Do not do business with this company! They are desperate to hold onto ever customer and will trap you into a monthly charge of $39.95 which quite obviously adds up. So far they’ve gotten me for $279.65 and as a student this really hurts. Please don’t make the same mistake I have.

My daugter used this site to buy something. It charged my credit card 39.95 for from what I can tell nothing. Try to call their 1-800 number and get a busy signal all day long. The fact that this business is Revdex.com accredited makes me rethink if what the [redacted] the Revdex.com actually does. To give this business accredidation is joke.

Review: I ordered an item from this company, then I discovered three weeks later that they had just added another charge. When I called them to ask about the charge, they claimed I had signed up for a program that would charge me $40 a month for a 'showing room' in their store.

I did not sign up for this service and was very upset about them using my credit card information this way.Desired Settlement: I would like the $40 refunded, to have my account with them closed, and to have my information removed from their system.

Consumer

Response:

The response made by the business in reference to complaint ID [redacted] was that they would refund the money to me within two to three business days. If they do so and I am not charged again, then I am satisfied with the response and measures they took.

Sincerely,

Review: I have called customer service 5 times to asked them to remove my card because I no longer use the checking account & I know longer want an account with them. They told me they deleted my account & removed my card but they didn't. Because they didn't my account was in the negative because they continued to take the $35.00 off my card.Desired Settlement: I would like for my card to be removed & the account closed.

Business

Response:

[redacted]

[redacted] This is in reply to the complaint ID #[redacted]First of all, we would like to apologize to the customer for the dissatisfying service they received. This is unacceptable and we assure the customer that we are going toinvestigate this issue and prevent it from reoccurring. That being said, we confirm that the customer has been unsubscribed from the membership on January [redacted] 2015 (see attached image #1). Moreover, it appears that there have been no charges since November. The last charge was refunded on November [redacted], 2014 (see attached image #2).If there are further comments questions or concerns, please let us know. Best regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Made order did not know anything about automatic enrollment and was surprised to see a $39.95 charge on my checking account. Tried contacting company by phone with no answer x's3 . Also sent email several times with one response to go to website and request refund however there is no where to ask for refund as I am not a VIP member. Tried contacting them again with no response. Had to pay my bank a fee to stop payment to them. I still have not received a refund after requesting it many times. They are very dishonest and I want my money back. I do not have it to freely give to them as I am on a fixed income. Want my refund. They are scammers and should be treated as such!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The company in question has a subscription service that is very tedious to opt out of. By entering into a subscription contract, you are then billed every month unless you decide to skip over that month. The company does not inform you that the billing period for the current month has arrived, and will bill you before you have the chance to opt out.Desired Settlement: Refund for overdraft fee that occurred due to improper notification of that month's billing period.

Business

Response:

Dear [redacted],

This is in reply to the complaint ID [redacted].

Thank you so much for contacting us.

We apologize for all the inconvenience that has been caused but unfortunately we cannot refund the overdraft fee for this customer because we are not responsible for that type of fee. We see that the customer was aware of the VIP policy and didn’t ask to be unsubscribed from the membership until August 6th 2013.

We are not trying by any means to force customers in a subscription program.

I have attached below a screen shot of the shopping cart with the two payment options (seen in attachment 1).

Here is a screenshot of the details box that appears when clicked (seen in attachment 2).

This customer was unsubscribed and refunded for the monthly charge of $39.35 by one of our agents (seen attachment 3).

This customer was also E-Mailed personally by one of our agents regarding that monthly charge and over draft fee (seen in attachment 4).

Again, we apologize for the inconvenience that has been caused.

Best regards,

Product Owner

Review: I placed an order with the company for one product. The following month I was charged $39.95. I looked at my order receipt and shipment confirmation received from the company and there is nothing on either document about a recurring charge. I immediately wrote to the company requesting that the apparent "subscription" service be cancelled and I be issue a credit for this charge. They responded that I have to call their office during office hours, which are on the East Coast and I'm on the West Coast. I work and am a full time student. I don't arrive home until well after their office has closed. They are scamming customers to put them unknowingly into a subscription service, then making their cancellation process extremely difficult. I read some of the prior Revdex.com complaints for this company, and I see that I'm not alone. They claim that they provide the information about the subscription service, but the truth is that they tell you that you can enroll in their VIP service for lower prices. You must click on an asterisk to navigate to another page to find out that this VIP service is a monthly subscription plan. I did not click on the asterisk to find out more because I didn't want to be part of their program. They don't tell you that when you make a purchase, you are automatically enrolled in this subscription service. This is deceptive advertising and unauthorized charges. They also claim that they send an email informing the customer about skipping the month for the upcoming charge. First, I wasn't looking for an email about a subscription charge, because I didn't know they had enrolled me without my knowledge. Second, when I read this in another Revdex.com complaint, I searched my email and found this email in my SPAM folder. Then they only allow you to cancel the unauthorized charges by calling their office in a small window of time, when I already clearly gave them all of the necessary information to cancel the unauthorized charge and subscription service, in writing.Desired Settlement: I would like a refund of the unauthorized charge of $39.95, and I would like to be removed from their subscription service that I did not sign up for.

Business

Response:

Dear [redacted],

This is in reply to the complaint ID [redacted].

Thank you so much for contacting us.

I looked into the customer’s case, and see that they have since reached us and been unsubscribed, as well as refunded, as of 10/**/2013.

We are not trying by any means to force customers in a subscription program.

I have attached below a screen shot of the shopping cart with the two payment options (as seen in image attachment #1:

Here is a screenshot of the details box that appears when clicked (as seen in image attachment #2:

Customers who select the VIP Membership option during checkout are sent a membership confirmation email, then two reminder emails before the fifth reminding them to either skip the month or make a purchase. Customers who do neither before the fifth are charged $39.95, which turns to store credit available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image attachment #3:

Best regards,

Review: I purchased an item online back in Nov 2012, when I received item was anything like it was advertised. When I called adoreme they said that they products are "high quality" and no returns were allowed. ( when they say no questions asks for returns). So I said "cancel my account I do not wish any business with your company". They said you are all set but asking zip code ans e-mail address. Next thing you know I have been charged $39.95 every single month, I called my bank almost a year later when I noticed the issue, my bank ([redacted]) refund me, cancelled my debit card and told me I was all set. This was few months ago, now again adoreme has been taking money out of my bank account $39.95 monthly without my consent. I have not purchase anything, I called my bank again to do stop payment, I called adoreme to for the thirsd time cancel "this account". Adoreme just told me that it was fraud because someone it is using my account. This company is a huge fraud!Desired Settlement: I would like for them to refund ALL CHARGES since day one. Not to mention that after I cancelled the debit card they went ahead contacted VISA to get my new card to keep charging my account without my consent, no e-mails no monthly statements no advise!

Business

Response:

[redacted]

Review: I want to cancel my monthly account. I have tried calling the number to cancel my account, but have sat on hold for upwards of an hour with no one answering the phone. I emailed them to cancel since I couldn't get through on the phone, and I got a reply email telling me that the only way to cancel is to call; I can't do it over email. But no one will answer the phone. This is clearly a scam in hopes that I will forget to "skip my month" and they will get to charge my credit card $39.95. I want my account cancelled immediately.Desired Settlement: Cancel my account.

Business

Response:

Dear RevDex.com,

This is in reply to the

complaint ID [redacted]

.

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 4/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

This customer was unsubscribed.

Best

regards,

Review: I was automatically signed up for a service they call "Free VIP membership" when I made a purchase. This membership consists of automatically charging my credit card a flat $39.95 fee every month. Also I was not informed in any obvious way they would be storing my credit card information. I will admit the information however is buried deep in the terms of service. Every month I was changed and the balance was just added to a pool of store credit that was accruing even though I haven't logged onto the site in months. There is no easy way to remove my credit card information from the site. This type of subversive bait and switch advertising should be illegal. Apparently they do send you a email about the charge but my inbox was bombarded with emails daily about their "deals" so I was sending them straight to my spam folder. When I was finally able to reach someone they informed me I was only able to get one month worth of fees refunded and I would have to jump through hoops to get the rest back. Nothing about my experience with the business was acceptable. When I contacted the customer care department it was explained to me that I "accepted" the VIP membership when I bought something that was on sale during Christmas. The fact that the item was on sale is all it took for me to be auto enrolled and charged without my consent every month. I would NEVER agree to a scam like this. Additionally they are now keeping my personal information, including my credit card billing information, without my consent. When I asked for it to be removed I was simply told that "they cant". There has to be something about this that is illegal. The bottom line is I was not informed in any obvious or meaningful way that I would be auto enrolled in your "free" VIP membership and automatically charged without making any purchases.Desired Settlement: On a personal level

-My credit card and contact information completely erased from their systems

-A full refund of all the money that was stolen from me

On a business level

-Find a money making scheme that doesn't involve preying on the absent minded

-Stop calling their VIP service "free"

-Stop misleading consumers with bait and switch tactics

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 4/**/2014 as well as refunded $39.95 for the month of April.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the fifth

reminding them to either skip the month or make a purchase. Customers who do

neither before the fifth are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip the month in January

2014, February 2014, March 2014, April 2014 and was refunded for April 2014 as

well as unsubscribed.

To request a credit refund, please contact our

customer service department. All refunds are subject to our Refund Policy.

Please note: Credits resulting from the monthly charge on the 6th are only

eligible for a refund up to 30 days past the date of the charge. In order to be

eligible for a refund of store credit beyond 30 days, you must write a letter

to our claims department explaining the case and why you were not able to call

within our 30 day limit to request a refund. Please include your email address

in the letter. All requests sent to the claims department must be typed and

mailed to:

Adore Me: Claims

We will analyze your case and provide an answer

by email within 10 business days (from the postmarked date) if you are from the

U.S. or 1 month (from the postmarked

date) if you are from Canada or another country.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Typical copy pasted response from the over 100 other complaints about this scam. For a company that has been accredited for only one year it is pitiful to have so many complaints regarding the same issue and nothing done on their end to fix it. I know legally I can do nothing about this but someone should step in and prevent this abuse.

However that copy pasted response did not address the fact this company is now holding my credit card and billing information without my consent. I do not give AdoreMe permission to store my credit card information as I do not trust them. I have called their customer service number twice and both times I was told there is nothing they can do. I want all of my billing information removed from their systems, including credit card number and address information.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

If you read my last response you would see that I want my credit card information removed from your systems. I would like to know how to accomplish this. Please actually read the complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Monday, May[redacted], 2014

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

AS PREVIOUSLY STATED

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 4/**/2014 as well as refunded $39.95 for the month of April.

The customer did not skip the month in January

2014, February 2014, March 2014, April 2014 and was refunded for April 2014 as

well as unsubscribed.

To request a credit refund, please contact our

customer service department. All refunds are subject to our Refund Policy.

Please note: Credits resulting from the monthly charge on the 6th are only

eligible for a refund up to 30 days past the date of the charge. In order to be

eligible for a refund of store credit beyond 30 days, you must write a letter

to our claims department explaining the case and why you were not able to call

within our 30 day limit to request a refund. Please include your email address

in the letter. All requests sent to the claims department must be typed and

mailed to:

We will analyze your case and provide an answer

by email within 10 business days (from the postmarked date) if you are from the

U.S. or 1 month (from the postmarked

date) if you are from Canada or another country.

Best regards,

Review: Purchased an item in October: ** OCT ADORE ME[redacted] $39.95

They charged me again in November: NOV ADORE ME[redacted] $39.95

Disputed the charge, won the dispute, changed my credit card info.

They somehow found my new credit card number and charged me again: ** APR ADORE ME###-###-####** $39.95

Always a different company name on the charge, and they never, ever contacted me. Their phone goes straight to voicemail.Desired Settlement: This company needs to stop charging me.

Business

Response:

[redacted]

Dear Revdex.com,

This is in reply to the complaint ID [redacted].

Thank you so much for contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 4/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in

image #2):

The customer did not skip or make a purchase in August

and was charged on 10/**/2013, 11/*/2013, 4/*/2014. Chagebacks were disputed there

for there is no further action to refund at this time. This customer was also

unsubscribed automatically on the date of the chargeback 4/**/2014.

Best regards,