Adore Me, Inc.

The products quality were poor, the customer service was terrible, and they refused to refund an item I tried on once and returned. They claimed it was dirty but that is literally impossible. I had two different sets and returned both of them (I did not receive refund for one set). I am furious at myself for not checking to see if AdoreMe was Revdex.com accredited.

I've sent this company several emails with no response back. Very frustrating dealing with a company that does not have any customer service. I buy almost everything online and this company is the worst online company I've dealt with.

Review: The company advertises products for sale, and then when you purchase one of these items, the website automatically enrolls you in a program that charges you $40 per month, without explicitly telling you that this will happen. It does not allow you to change your credit card information or remove it from the website, nor do they allow you to cancel your "membership" until several weeks after your initial purchase. When you try to cancel, they threaten you with additional charges.Desired Settlement: I would like to cancel my initial order, which I was told has not even shipped yet, and be removed from this subscription service. I would like other innocent and well-meaning consumers to be protected from this type of predatory, shady business practice that is clearly reliant upon being deliberately confusing and misleading to the consumer.

Business

Response:

AdoreMe, Inc

The Revdex.com, New York

Monday, February [redacted], 2014

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into this

customer’s account to see that Their order has been shipped. This customer must

call our hotline if they wish to be unsubscribed from our membership at

###-###-####. We are open from 8:30AM – 8:30PM EST time, Monday – Friday.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are

sent a membership confirmation email, then two reminder emails before the fifth

reminding them to either skip the month or make a purchase. Customers who do

neither before the fifth are charged $39.95, which turns to store credit

available for their use at any time.

E-mails regarding

membership sent to the customer in question (as seen in image #2):

This customer has not been charged a membership

fee, but only for what they have purchased thus far.

Best regards,[redacted]

Review: This company tells people to join their club and then gives you a discount. Then in fine print in an unknown place apparently they have conditions where they will charge your card every month and force a store credit upon upon. Before you realize this it is too late and they wont return your money. Essentially your money is taken away- their product is [redacted] and you dont want to buy more product. However they take your money and keep it. That seems unfair to me. I called today and they refused to credit my money. I dont want to buy anything but now I dont know how to get my money back!Desired Settlement: Please credit my card. You have a lot of money as store credit for product I do not want to buy

Business

Response:

Dear [redacted],

This is in reply to the complaint ID [redacted].

Thank you so much for contacting us.

I looked into the customer’s case, and see that they have since reached us and been unsubscribed as of 10/*/2013.

We are not trying by any means to force customers in a subscription program.

I have attached below a screen shot of the shopping cart with the two payment options (as seen in image #1:

Here is a screenshot of the details box that appears when clicked (as seen in image #2:

Customers who select the VIP Membership option during checkout are sent a membership confirmation email, then two reminder emails before the fifth reminding them to either skip the month or make a purchase. Customers who do neither before the fifth are charged $39.95, which turns to store credit available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image #3:

The customer did not skip or make a purchase in August, September, and October, and was charged on 8/**/2013, 9/*/2013, and 10/*/2013 but contacted us on 10/*/2013 and was unsubscribed as well as refunded on that day (as seen in image #4):

This customer was also notified about the Claims Department information via E-Mail. As stated in the terms and conditions, this customer may create a claim to request their remaining store credit back onto their account through the Claims Department (as seen in image #5 & #6):

Best regards,

Review: I purchased one item in February of 2014 and was charged an additional $39.95 in March. I called and cancelled the VIP membership and was refunded the $39.95. Randomly in August of 2014 I was charged again. I called again and explained I had cancelled and the refunded the charge. In On December [redacted] I saw that I was charged again. I called and waited on hold for 20 minutes and had to hang up. I called again on 12/** and waited 27 minutes and someone finally picked up. I told her the problem. She was rude and told me I did not read the fine print. I agreed I had not the first purchase but had called 2 other times to cancel and get refunds. She said she could see in my account I had requested the refunds but said I did not ask for a cancellation. I asked why would I do that and never purchase anything else and have not asked for a cancellation? She told me because I didn't know what I was doing! She was extremely rude. She said she would refund my December charge but there were also charges for September, October and November that it was too late for a refund and that amount would remain in my account but now that I "cancelled" my membership every item would be $59.95 instead of $39.95! Asked to talk to a [redacted]. She said none was available. I asked when they would be available and she said should could not tell me that because she was not a [redacted]! I told her unless she was the [redacted] of the company there was someone over her. She said there was no way for me to talk to a [redacted]. I told her I knew that was not true. She said she would put in a quay for an available [redacted] but there would never be one available. She again put me on hold and after another 10 minutes I had to go back to work and had to hang up. Tonight I tried to get into my account to see how much was in there and just order something to at least het something from the $120 I paid and did not get refund and it says my account balance is $0!!!!! I feel I have been totally ripped off with no way to talk to a [redacted].Desired Settlement: I would like the three months I paid for refunded or credit to buy 3 items or $39.95.

Business

Response:

[redacted]

[redacted] Friday, January [redacted], 2014 This is in reply to the complaint ID # [redacted]First of all, we would like to apologize for the extended time the customer waited on hold when they contacted us by telephone. Wait times usually average between3-6 minutes, though there is a peak in the early mornings and afternoons. Our phone lines are open Monday to Friday, from 8:30 a.m.-8:30p.m.We would also like to apologize to the customer for the dissatisfying service they received. This is unacceptable and we assure the customer that we are going to investigate this issue and prevent it from reoccurring.That being said, upon further investigation we see that the customer placed order # [redacted] on December [redacted] 2014, using the remaining $119.85 store credit (see attached image #1). Moreover, upon checkout, the customer chose the VIP option, thus subscribing once again to the membership (see attached image #2). Please note that one of the benefits of the VIP membership is $10 off any set (this is also mentioned upon checkout, as seen in attached image #3).If there are further comments questions or concerns, please let us know. Best regards, [redacted]

Review: I had made one purchase with Adore Me, earlier this year in April 2014. When I made my purchase, I was never told (or shown) that I would be signing up for a debt of $39.95 on the [redacted] of every month to my credit card. I realized I was being charged in October 2014. I went to their website, and on the website it states that they are crediting my account as "store credit" but it is clearly a charge to my card to receive more money. I decided to search a bit online and read on multiple websites that so many other women have been a victim of this stupid scam. Currently I am on hold with AdoreMe customer service for the 3rd time today, each time when I mentioned I wanted my money back they hung up. This is absolutely ridiculous. TDesired Settlement: I would like a refund of the total amount Adore Me has charged on my card which is $239.70.

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 10/**/2014 as well as refunded in the amount of $39.95 for the month of

October.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent a

membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

I have attached below the emails we sent this customer about their membership,

the charges and order information. Unfortunately it appears this customer did

not view any of these emails.

Please note we have issued a refund for $39.95,

and as per policy are unable to refund credit for beyond this time. For any

remaining store credit that exceeds our 30 day refund policy please contact our

claims department:

To

request a credit refund, please contact our customer service department.

All refunds are subject to our Refund Policy. Please note: Credits resulting from the

monthly charge on the [redacted] are only eligible for a refund up to 30 days past the

date of the charge. In

order to be eligible for a refund of store credit beyond 30 days, you must

write a letter to our claims department explaining the case and why you were

not able to call within our 30 day limit to request a refund. Please include

your email address in the letter. All requests sent to the claims department

must be typed and mailed to:

Adore

Me: Claims

We will analyze your case

and provide an answer by email within 10 business days (from the postmarked

date) if you are from the U.S. or 1 month (from the postmarked date) if

you are from Canada or another country.

Store credit refunds are at

the sole discretion of Adore Me.com. Orders placed using [redacted], will not be

partially refunded for sets not received. The only way to receive a refund for

orders placed with a [redacted], is to return the entire order.

Please

also refer to our How It Works section, for additional details.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# 10[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have read their response, and still entirely believe they should refund me for all of the charges, however... When I spoke to them beforehand I told them to cancel my account or whatever was linking me to getting charged. They said I was not going to be charged any longer. But on October [redacted] 2014 they charge my credit card AGAIN. I am sending you a snapshot of online banking to show their charge. This is unbelievable. I'm just a young woman, Im certainly not made of money. And $40 monthly charges that won't stop do add up for someone like me. I'm not using their products, I asked to be removed from the vip list. I was given a confirmation I was removed, yet they charge me again. This needs to stop, I deserve to be refunded in full, and if not in full at least for the charge they took after I cancelled my "subscription".

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

This is in reply to the customer’s rejection of our answer to complaint # [redacted]

Upon further investigation, we see that the customer was unsubscribed from the membership on October [redacted] 2014 (see attached image #1).

The customer also received a refund on the same day (October [redacted]), for the charge that occurred on October [redacted] 2014 (image #2). As the customer was unsubscribed from the VIP membership, there will be no further charges for store credit.

For the remaining $199.75 store credit, the customer is welcome to contact our Claims department.

In order to be eligible for a refund of store credit charged beyond 30 days, the customer must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our 30 day limit to request a refund. All requests sent to the Claims department must be typed and mailed or emailed to:

Adore Me: Claims

OR

We will analyze the case and provide an answer by email within 10 business days.

Best regards,

Review: THEY ARE ADVERSTISING ON [redacted] AS YOU GET BRA AND PANTS FOR 29.95 THEY NEVER ONCE ADVISE YOU THAT YOU WILL HAVE A CHARGE EVERY MONTH OR THAT YOU ARE JOINING A CLUB... IT WAS NOT UNTIL I LOOKED ON Revdex.com THAT I FOUND OUT OTHER COMPLAINTS THAT THIS IS A MONTHLY FEE,Desired Settlement: MY ACCOUNT CANCELED AND NO CHARGES TO MY CC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Adore Me has deactivate my account thank you for your help. [redacted]

Review: Adoreme has been charging me $39.95 each month since June 2014. I did not want them to charge me monthly. They have charged me three times, before I cancelled: on 6/**/14, 7/*/14, and 8/*/14. I need a refund. I was moving during these months, and my father was ill- my life was very hectic, and I was not able to contact them or approve or see these charges during these months.

When I called, rather than getting someone who was willing to hear this situation and problem, the customer service rep rattled off a long script. I kept asking for her to wait to hear what I called about and she did not stop speaking the script. I do not trust this company will be able to handle my issue or hear my claim, and so I have to place a complaint with Revdex.com. They are very difficult on the phone, and I need them to refund me everything they have charged me; the amount in full is $119.85.

I did not receive any products or services for this amount, and I want my money back.Desired Settlement: I want them to refund me the full amount, $119.85 on my creditcard, which they charged it on.

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us, been unsubscribed as

of 9/**/2014 and $39.95 refunded for the month of September.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase in June

and was charged on 06/[redacted]/2014, 07/**/2014, 08/**/2014, and refunded herself

via her showroom on 09/**/2014 for the month of September. As previously stated

this customer has been unsubscribed and refunded.

For any remaining store credit that exceeds our

30 day refund policy please contact our claims department:

To request a credit

refund, please contact our customer service

department. All refunds are subject to our Refund Policy. Please

note: Credits resulting from the monthly charge on the [redacted] are only

eligible for a refund up to 30 days past the date of the charge. In

order to be eligible for a refund of store credit beyond 30 days, you must

write a letter or send an email to our claims department explaining the case

and why you were not able to call within our 30 day limit to request a refund.

Please include your email address in the letter. All requests sent to the

claims department must be typed and mailed or emailed to:

We will analyze your

case and provide an answer by email within 10 business days (from the

postmarked date) if you are from the U.S. or 1 month (from the postmarked

date) if you are from Canada or another country.

Store credit refunds

are at the sole discretion of AdoreMe.com. Orders placed using Groupon, will

not be partially refunded for sets not received. The only way to receive a

refund for orders placed with a Groupon, is to return the entire order.

Please also refer to our How It Works section, for additional details.

Best regards,

Review: On 11/**I purchased a product from Adore Me using my debit card. I had to return the item three different times, because they never sent me the correct item. I finally wanted to cancel the order and return it. I received an email saying the following on December **:We know how difficult finding the right lingerie for you online can be, and are glad to offer you free exchanges.It appears that you have indicated that you wish to return your order. With return(s) we issue a full refund minus a standard $5.95 restocking fee per set.If you would like to enjoy our Free Exchanges, simply choose the item/size you would like in exchange for your returned order, and checkout.In the discount code section of the checkout page, please use the following code(s) to redeem your new set(s) at no charge: "[redacted] "Should you prefer a refund, please do not use the coupon(s) above and you will automatically be refunded 48 hours after reception of this email. You will be refunded based on the payment options you used when placing your order.Thanks for shopping Adore Me!But I have still not received my refund to my debit card. They also use deceptive marketing and advertising which is how I found them on Facebook to sign you up for a VIP membership that charges your account money every month you don't buy something. Even when I tried to cancel they tried to tell me they would put my account on hold for 3 months.Desired Settlement: I just want my money that they owe me back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a product from their website 8 months ago, and was automatically signed up for a "VIP membership" that includes a monthly charge of $39.95 with NO INTENTION OF DOING SO. Their mobile website did not make this clear, and I have been charged $320 due to this scam.

I have not been able to contact anyone at Adore Me about this issue, and have read online several negative reviews of their customer service; I feel like I am being stolen from, and so do countless others.

Given that no other business I can possibly think of has a "automatically charge me for purchases I'm not making" policy, this seems outrageous and completely unacceptable.

In dealing with various companies, I have relied on the Revdex.com to be a great measurement of how reliable a company is. I find it tough to believe that the Revdex.com would allow a business like Adore Me to be accredited.Desired Settlement: A full refund of all 8 months of $39.95 charges. Nothing less.

Business

Response:

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 2/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the fifth

reminding them to either skip the month or make a purchase. Customers who do

neither before the fifth are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2:

The customer did not skip or make a purchase in July [redacted] 2013, August [redacted] 2013, September [redacted] 2013,

October [redacted] 2013, November [redacted] 2013, December [redacted] 2013,

January [redacted] 2014, February [redacted] 2014 and was charged.

Please

note that all preferred recurring members that neither select a lingerie set

nor skip the month by clicking the Skip the Month button before the [redacted] day of

the month (11:59:59 p.m. EST), will be charged the monthly dues and will

receive a store credit. All store credits can be redeemed within 12 months of

receiving the credit. Preferred recurring members that do skip the month

(before the [redacted] day 11:59:59 p.m. EST) may change their minds and purchase

any available item in their showrooms. If you receive an unwanted selection, or

if the selection is not completely to your liking, you may return it at our expense

and we will credit your account. Simply use the return shipping label our

client services department emailed to you and drop it off at the shipping

provider location. Please be sure to include your packing slip when returning

any product. You will receive a full credit to your account, which may be used

in accordance with our Credit Policy. To request a refund, please contact

our Client Services. All refunds are subject to our

Refund Policy. Please note: Credits resulting from the monthly charge on the

[redacted] are only eligible for a refund up to 30 days past the date of the charge.

In order to be eligible for a refund of store credit charged beyond 30 days,

you must write a letter to our claims department explaining the case and why

you were not able to call within our 30 day limit to request a refund. Please

include your email address in the letter. All requests sent to the claims

department must be typed and mailed to:

Adore Me : Claims

We will analyze your

case and provide an answer by email within 10 business days (from the moment

you mailed out the letter) if you are from the US or 1 month (from the

moment you mailed the letter) if you are from Canada or other states.

Refunds are at the

sole discretion of AdoreMe.com and are subject to a $5.95 processing fee to be

deducted from the amount refunded to the card used for purchase. Orders

placed using [redacted], will not be partially refunded for sets not received. The

only way to receive a refund for orders placed using a [redacted], is to send back

the full order. Refunds will be subject to a 5.95 USD restocking fee per set.

Please also refer to our How It Works section, for additional details.

Best regards,

Buyer beware! This online retailer [redacted] offers lingerie at seemingly reduced costs by being a VIP member. What they don't make clear is that you must place orders for lingerie EVERY MONTH or you are charged $39.95. They store your cc information and don't allow you to delete it. To refute a charge and receive credit they make you jump through extensive hoops requiring you wait for refund to post then log back in and remove your VIP membership. Its never made entirely clear if unsubscribing means you won't be charged again. Whole experience has been terrible and I believe the advertising is misleading consumers about what it means to be a member. Caution to all those considering ordering from this online retailer, you may be signing your life away and not know it!

Desired Settlement: Without consent I was charged the $39.95 fee for the months of August, September, October, November, and December. I was refunded only for the month of December and am still waiting for 4 payments (a total of $159.80) to be refunded for August, September, October, And November.

Business

Response:

AdoreMe, Inc

499 7th Avenue, 19th Floor

New York, NY 10018

Phone: 1.800.433.ADOR

The Revdex.com, New York

30 East 33rd Street, 12th Floor

New

York, NY 10016

Friday, December 27th, 2013

Dear Lauren

Queally,

This is in reply to the

complaint ID 9837208.

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 12/11/2013.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1:

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the fifth

reminding them to either skip the month or make a purchase. Customers who do

neither before the fifth are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2:

The customer did not skip or make a purchase in August,

September, October, November & December and was charged on 8/10/2013, 9/6/2013,

10/6/2013, 11/6/2013, 12/6/2013, but contacted us on 12/11/2013 and was

unsubscribed as well as refunded for the month of December.

This customer was also sent information on how

to request the remaining balance left on her account.

I apologize that we were not able to resolve the issue over

the phone. As discussed, you are welcome to file a claim and request a refund

from our claims department.

Please

send a letter detailing the claim, the email address associated with your Adore

Me account, the amount you would like refunded and a brief description of why

you were unable to call and request a refund within our 30 day timeframe. Your

case will be reviewed by an agent, and they will get back to you within 30 days.

Please

address your letter to:

Adore

Me: Claims

499

7TH Avenue

Floor

19 South

New

York City, NY

10018

Please

ensure the letter is neat, as illegible letters may be discarded. I hope this

answered your question, encourage you to contact us if there is anything

further we can do to assist you.

Best,

Adore

Me

*Please

note that Claim Department emails are not monitored, and any emails sent will

not receive a response.*

Best regards,

Addriana Santa

4997th Avenue, 19th Floor

New York City, NY 10018

Phone: 1.800.433.ADOR

Business

Response:

Review: On 11/**/14 I made an order of two sets, it was buy one get one free. The purchase price for both sets was $39. 95. The order # is [redacted]. On 11/**/14, I received an email from Adore Me stating my package will be delivered to me by 11/**/14-12/*/14 via [redacted]. On 12/*/14, I did not received my package. I called Adore Me, they told me it was delivered to [redacted] on 11/**/14. I no longer live at this address. I ordered from Adore Me once when I lived at that address. My last two orders, the package came to my current address [redacted] and I've made this change on my account. The customer service rep told me sometime the old address will default back on the account. I ask her what are the next steps because I do not live on [redacted] that address is a building complex. She told me I would need to file a claim with the post office and call back with the claim number. I went to the post office on 12/*/14 to file a claim. The post office was hesitant about filing the claim because they say the sender (retailer) should file the claim because they need information regarding the package such as, if the packaged was insured, how much they paid to ship the package. For me it was free shipping and I did not have that information. The post office went on ahead and completed the claim form without the sender's packaging information. On 12/*/14 I called Adore Me to give them the claim number [redacted]. The customer service rep told me that was not the right number, the number usually start with a CL. I explained to her this is the number that is on the form and I also told her what the post office told me regarding it being the sender's responsibility to make a claim. The customer service rep told me that was wrong. the post office had me fill out the wrong form and that she never heard the sender needing to make the claim. She mentioned [redacted]. I told her, the package was not sent via [redacted] it was sent via the [redacted], maybe their process is different. I ask to speak with a [redacted] or [redacted] she said one was not available. She said she escalated the call and a [redacted] or [redacted] will call me back. It's been 2 two days and I have not received a call from anyone. Adore Me has my money but I do not have my items that I've purchased. I should not be the go between person for Adore Me and the post office to receive my items. This is not good customer service. When you go to the post office website, under file a claim, it list all the information needed to file a claim [redacted] Most of the information I did not have when I filed the claim. I fill like this is thievery because Adore Me received payment for the items but I do not have my items that I've purchased.Desired Settlement: I would like my items shipped to me at my current address and it should be a next day delivery for compensation of inconveniencing me. I had to go to the post office on a Saturday because I work Mon-Fri. I had errands I had to run for my parents that they cancelled because I was in the post office for a very long time trying to get this issue resolved. Or Adore Me can refund me my money.

Business

Response:

[redacted]

[redacted] This is in reply to the complaint ID #[redacted]First of all, we would like to apologize to the customer for the inconvenience that was caused. The procedure in case of lost packages is as follows: the customer needs to start an investigation with the [redacted] to locate their missing package. This can be done by the customer, simply by calling [redacted]; the [redacted] will follow up with them within 48-72 hours with their discovery. The customer did not need to file a claim with their post office. We are sorry to hear that the customer felt misinformed regarding this procedure.That being said, upon further investigation, we see that the customer was sent a voucher code as a replacement for the order that was not received. The code was not correctly applied towards order # [redacted], on December [redacted] (see attached image #1); however, the customer was refunded the full amount that had been charged (see attached image #2).If there are further comments questions or concerns, please let us know. Best regards, [redacted]

Review: I made one purchase with this company from my cell phone, and was unaware that I would be charged a monthly subscription fee for upcoming months. I have been charged twice, since (a total of $79.90USD - $102CAD), and just noticed today. My first monthly fee ($39.95USD - $52CAD) went unnoticed, and is now 2 days beyond the "30 day store credit refund policy". I have requested a refund for the second payment, processed on July [redacted], and am currently awaiting this payment. At this point, I am out at least $39.95USD, and possibly $79.90USD. From the mobile version of this site, there was no mention at any point during my order that I was signing up for this service, and I am also unable to unsubscribe from the mobile site. After reading the numerous related complaints (really wishing I had read these prior to ordering) - I have realized that I am not the only one, and that this is a widespread issue.Desired Settlement: I would like for my payments to be refunded in full - in the amount of $102, and I wish to be unsubscribed from any future memberships or involvements with this company. I also ask that this company make their intentions more clear - especially through their mobile site.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. My money was refunded in full, however, I still believe that the company needs to make their billing practices more clear, especially with regard to purchases made online.

Sincerely,

Review: I had trouble choosing an "issue" with this company. They are unethical and manipulative. I made the mistake of placing a single order with them 6 or so months ago and despite multiple attempts to get them out of my life, I can't. They won't cancel my account, keep emailing me, and have some of the worst customer service and unethical business practices I've ever seen.Desired Settlement: I don't want to be charged for a service I have been ACTIVELY trying to get to leave me alone. I don't want any more obnoxious emails. I want to be left alone so so bad that I actually had to file this complaint.

Business

Response:

[redacted]

Monday, May [redacted], 2014

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the fifth

reminding them to either skip the month or make a purchase. Customers who do

neither before the fifth are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

This customer has not been charged.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It completely mischaracterized my complaint and did not guarantee that contact with me would not be attempted, which is all I ask. They don't need to make up things or give me a boilerplate response. The fact that it is boilerplate suggests that the problem they think I was complaining about happens all the time and makes me wonder if they even bothered reading my complaint. I just ask they leave me alone, which tempts me to accept their request but doing so seems like it could open me up to further emails and continued annoyance. Thanks!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

At the end of every email that is sent, there is an option to unsubscribe from E-mails. If this customer wishes to never receive any E-Mails, they are more than welcome to unsubscribe from E-Mails.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order through Adore Me for valentines day. They were late to ship my order so I promptly cancelled the service so I would not be charged the next month. I have the confirmation email from Adore Me stating I will not be charged again and my membership was cancelled. I checked my credit card statement and they charged me for another month ($25) on the [redacted]. This was not authorized by me and I never received or requested anything to constitute the $25. This company is a total scam, if you look on the internet there are 100s of complaints just like mine. I cannot believe that the Revdex.com would endorse this business, absolutely awful.Desired Settlement: Adore me will refund my money and cancel my membership as confirmed by them previously. I would also like all my information including credit card info taken off of their website.

Business

Response:

Dear Revdex.com,

This is in reply to the

complaint ID [redacted]

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 2/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are

sent a membership confirmation email, then two reminder emails before the fifth

reminding them to either skip the month or make a purchase. Customers who do

neither before the fifth are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

MEMBERSHIP

CANCELLATIONS

We will do everything

to make your membership as satisfying as possible; however, you are free to

cancel your membership any time by calling Client Services at ###-###-####.

Monday - Friday from 8:30a.m. To 8:30 p.m. EST and speaking with a representative

except if you are enrolled in payment vacation. Members on payment vacation may

only cancel their membership after expiration of their payment vacation. Should

you decide to cancel your membership within 45 days after your first

order, your card will be charged for the difference between the price paid and

the regular non-discounted VIP price. Cancellation of your membership will

result in an abandonment of your reward points. If you stay, you will be

eligible to enjoy long-term membership rewards, such as private sales and

special offers for preferred clients. Please note: Credits resulting from the

monthly charge on the [redacted] are only eligible for a refund up to 30 days past the

date of the charge. Refunds are at the sole discretion of AdoreMe.com and are subject

to a $5.95 processing fee to be deducted from the amount refunded to the card

used for purchase.

We may terminate your

membership, without notice, for conduct we believe violates this Agreement or

our policies, is harmful to other Members or our business interests, or for an

inactive account.

Best regards,

Review: I purchased a lingerie set back in Dec of 2012. This was put on a specific credit card that I use rarely. I purchased a vacation package shortly there after. I noticed that it appeared I was being charged higher interest than originally specified by my credit card. Unfortunately, it wasn't interest but a $39.95 monthly charge on my credit card from Adore me. Upon more research this has been happening for the past year. Once I was able to contact Adore me, their [redacted] basically told me I wasn't going to see much if ANY of the $479.40 credit that I currently hold on the Adore Me account. IM FURIOUS and want my money back from them immediately!!!!!!Desired Settlement: I want the full $479.40 refunded to my account. I will not be purchasing anything further from their site.

Business

Response:

Dear [redacted]r ,

This is in reply to the complaint ID [redacted].

Thank you so much for contacting us.

We apologize for all the inconvenience that has been caused.

First of all, here is how it works: customers who select the VIP Membership option during checkout are sent a membership confirmation email, then two reminder emails before the [redacted] reminding them to either skip the month or make a purchase. Customers who do neither before the [redacted] are charged $39.95, which turns to store credit available for their use at any time.

The customer did not skip or make a purchase between January 2013 and January 2014 and was charged $39.95/month.

I looked into the customer’s case, and see that they have reached us and were unsubscribed as of 2014-01-** and also received a $39.95 refund for the month of January, as seen attached in image 1.

For the remaining store the customer is welcome to file a claim and request a refund from our claims department.

Credits resulting from the monthly charge on the 6th are only eligible for a refund up to 30 days past the date of the charge. In order to be eligible for a refund of store credit charged beyond 30 days, you must write a letter to our claims department explaining the case and why you were not able to call within our 30 day limit to request a refund. Please include your email address in the letter. All requests sent to the claims department must be typed and mailed to:

We will analyze your case and provide an answer by email within 10 business days (from the moment you mailed out the letter) if you are from the US or 1 month (from the moment you mailed the letter) if you are from Canada or other states.

Please ensure the letter is neat, as illegible letters may be discarded.

Please also refer to our How It Works section, for additional details.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They did not resolve this issue. The actual amount they charged me was $519.35 and have refused to refund that amount. I would absolutely NEVER sign up for a monthly charge to be debited from my account.

Sincerely,

Business

Response:

Dear RevDex.com,

This is in reply to the

complaint ID [redacted]:

Thank you for contacting us. As previously stated, we have provided all of our proof on how the membership works and how this customer was enrolled.

As for any remaining store credit, this customer is more than welcome to request it back from our claims department.

Please note that all preferred recurring members that neither select a lingerie set nor skip the month by clicking the Skip the Month button before the [redacted] day of the month (11:59:59 p.m. EST), will be charged the monthly dues and will receive a store credit. All store credits can be redeemed within 12 months of receiving the credit. Preferred recurring members that do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and purchase any available item in their showrooms. If you receive an unwanted selection, or if the selection is not completely to your liking, you may return it at our expense and we will credit your account. Simply use the return shipping label our client services department emailed to you and drop it off at the shipping provider location. Please be sure to include your packing slip when returning any product. You will receive a full credit to your account, which may be used in accordance with our Credit Policy. To request a refund, please contact our Client Services. All refunds are subject to our Refund Policy. Please note: Credits resulting from the monthly charge on the [redacted] are only eligible for a refund up to 30 days past the date of the charge. In order to be eligible for a refund of store credit charged beyond 30 days, you must write a letter to our claims department explaining the case and why you were not able to call within our 30 day limit to request a refund. Please include your email address in the letter. All requests sent to the claims department must be typed and mailed to:

Adore Me : Claims

We will analyze your case and provide an answer by email within 10 business days (from the moment you mailed out the letter) if you are from the US or 1 month (from the moment you mailed the letter) if you are from Canada or other states.

Refunds are at the sole discretion of AdoreMe.com and are subject to a $5.95 processing fee to be deducted from the amount refunded to the card used for purchase. Orders placed using [redacted], will not be partially refunded for sets not received. The only way to receive a refund for orders placed using a [redacted], is to send back the full order. Refunds will be subject to a 5.95 USD restocking fee per set.

Please also refer to our [redacted] section, for additional details.

Best regards,

This company has repeatedly charged my credit card 39.95 6 times without my knowledge for something that I never signed up for, a VIP membership, that supposedly I was going to receive items for monthly. Once I realized that the charges were on my card, I called the card and they filed a dispute- the company did reimburse me. I called them as well and asked to be removed from their database and this month realized that they have charged the credit card again. I had to call the credit card company again and file another claim.

Review: I ordered an item from Adore Me. They sent me the wrong item, one that I did not order. I called to ask if I could have the correct item sent to me, and I was promised a call back. No one ever called me back, so I sent the wrong item back, not wanting to exchange for the original item because I was so disappointed in their customer service. I just received an e-mail that I would be charged a 5.95 restocking fee for the return. This is absolutely absurd. They sent me the WRONG item, and are now charging me to return it. This is completely unethical.Desired Settlement: I would like to be refunded the $5.95 restocking fee.

Business

Response:

Friday, December [redacted], 2013

Dear Dispute

Resolution Services,

Review: I bought my first and only purchase through Adore Me a few weeks ago and received them with no issue. I checked them out because they had a good sale deal. I processed my order using the "Pay As You Go" plan where I only bought stuff randomly. They have a $39.95/mo VIP plan which I did not use because I figured I would never buy from them again. I was alerted Saturday 8/**/13 of a $39.95 charge to my bank account. I did not buy anything for that, so I called my bank, cancelled my card for security purposes, and contacted Adore Me via Facebook. Not only could I not contact a living person (I was charged on a Saturday when they're open 9-6p M-F), but when I complained on their page, they DELETED my post with no contact with me. They continued posting updates about their "great deals" etc., but I was ignored. I proceeded to repost my complaint, screen-shotting this entire correspondence. Once multiple customers commented to me about their same issues (not using the VIP plan, but still being charged with no contact whatsoever), this post also got DELETED. I sent an email to their customer service contact and was FINALLY contacted today. The rep said I signed up for the plan, but for a refund or cancellation of membership I needed to speak to a specific department (also, only contactable on M-F 9-6p). I literally have over 12+ screen-shots with the on-goings of this situation if you need it. I also have all correspondence between their rep and myself.Desired Settlement: I want a refund. I want my membership cancelled. I want to know why they deleted ALL negative VIP $39.95 comments with no contact. I want people to know they are scam artists. This is fraud!

Business

Response:

Dear [redacted],