Adore Me, Inc.

Review: Made a purchase in Jan and did not realize I was continuing to be billed for "VIP" membership ever since. They feature a discount but to not properly disclose that it is contingent on VIP membership or that charges will be recurring thereafter. After calling, they sent an email to a webpage for cancellation that required compltion of a survey and 4 separate prompts before accepting my cancellation.Desired Settlement: I called and membership was cancelled, with 2 month refund after an onerous survey and additional 4 page prompts.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Adore Me, Inc. has been resolved.I initiated contact to cancel my automatic billing, which they did.

Sincerely,[redacted]

Review: This website advertised great deals on lingerie but in the process tricked me into somehow signing up for a "VIP Program". They have been charging my credit card 39.95 USD per month!!!! When I called to have it stopped they told me they refuse to refund past 30 days unless I write a "typed letter" and MAIL it to their "claims department". The customer service was TERRIBLE!!!!

This practice is disgusting and if it's not illegal....it SHOULD BE! I was charged !100.00 by my bank for going over my credit limit because I HAD NO IDEA THEY WERE CHARGING ME!Desired Settlement: I WOULD LIKE THIS AMOUNT OF $39.95 USD PLUS my $100.00 bank charge to be refunded. I dont believe this to be unreasonable as I WAS TRICKED INTO SOMETHING I DID NOT WANT. I WOULD NEVER SIGN UP TO BE CHARGED THAT AMOUNT EVERY MONTH!!!

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted]

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 7/**/2014 and refunded for the month of July.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase in June

and was charged on 06/[redacted]/2014, and 07/**/2014 but contacted us on 07/**/2014

was refunded and unsubscribed at the time she called. As previously stated this

customer was already refunded and unsubscribed.

For any remaining store credit that exceeds our

30 day refund policy please contact our claims department:

To request a credit refund, please contact our customer service

department. All refunds are subject to our Refund Policy.

Please note: Credits

resulting from the monthly charge on the 6th are only eligible for a refund up

to 30 days past the date of the charge. In order to be eligible for a refund

of store credit beyond 30 days, you must write a letter to our claims

department explaining the case and why you were not able to call within our 30

day limit to request a refund. Please include your email address in the letter.

All requests sent to the claims department must be typed and mailed to:

Adore

Me: Claims

We will analyze your case

and provide an answer by email within 10 business days (from the postmarked

date) if you are from the U.S. or 1 month (from the postmarked date) if

you are from Canada or another country.

Store credit refunds are at

the sole discretion of Adore Me.com. Orders placed using Groupon, will not be

partially refunded for sets not received. The only way to receive a refund for

orders placed with a Groupon, is to return the entire order.

Please

also refer to our How It Works section, for additional details.

Best regards,

Review: I signed up for the VIP service in April. I later decided that I couldn't afford the $39.95 monthly charge. The only way to cancel membership is over the phone, so I called in both July and August to ask for a refund and request a membership cancellation. I was assured both times that my membership would be cancelled, but then I received another $39.95 charge for the month of September. I did an online chat on the website to see what was going on, and the representative informed me that there's no record of my requesting a cancellation in previous months. She suggested I call again, so I did, and I was on hold for 15 minutes before giving up. I am tired of doing this every month.Desired Settlement: Refund of September credit and termination of membership, with an email confirmation. Adore Me should offer the option to cancel membership on the website, not just via phone. This is not a "security" issue. It's a very common practice with other businesses.

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted]

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed as

of 9/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase in July

and was charged on 07/**//2014, 08/**/2014, 09/**/2014, and refunded herself

via her showroom on 08/**/2014 and 09/**/2014 for the months of August and

September. At this time the customer has no store credit in her account and was

unsubscribed as previously stated.

Please also refer to our How It Works section, for additional details.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

The website offers a wide variety of clothing, even for plus sized women.

However. What they DO NOT make known when you make a purchase is that they sign you up for their monthly subscription or "VIP" memebrship.

when I made my purchase, there was no asking if this was OK. There was no popups telling me this was going to happen. I made my purchase on 12/02/15. I saw the new charge they took out for my "Monthly subscription" on 1/10/16; Thank goodness I caught it NOW.

Their phone number, when called does NOT give you the option to talk to a Rep about refunds or sales- simply tries to negate you back to their website, where CONVENIENTLY it DOES NOT have it blatantly posted where you can get a refund. (you have to jump through hoops to 'log in' and go through your profile-dashboard and literally HUNT it down.)

After fighting to get a hold of a Representative, they were very rude. claimed the refund is going through, will take 3-5 business days (I'm watching like a hawk right now)

And then, and I quote: "I'll send you an email with the link to unsubscribe, you actually have to read the information in the email."

VERY RUDE.

then, as if all of that isn't problematic enough. When I finally get to where I can unsubscribe, they make you take a test asking if you understand what their VIP is-- I don't know what happens if you "Fail" their quiz"

But I know after thatm, they ask a bunch of times "Are you SURE you don't want to be a VIP? you get ____ and ____"

"click the checkbox understanding out terms and conditions, are you sure you do not want to be a VIP?"

YES! I DO NOT WANT TO BE A VIP, OR SUBSCRIBED. HOW MANY TIMES DO I HAVE TO SAY NO?!?

This site is misleading, conniving, and sneaky.

I bought something from this pager, and as everybody else I did not know that I was enrolling for a monthly "service".

I called in January and took me about 2 hours to get on hold of someone to cancel the subscription. That was it for a while, but they never returned the 2 months charge from before so I logged in and at least tried to use the store credit I had and guess what? They enrolled me again, even when I had not enrolled this time for their VIP subscription. I spent month after month skipping the month since to be honest I did not wanted to call again and wait another 2 hours. Then my card was cloned and had to changed it so I though "well at least now they won't be charging me" but 2 months after the change of card, they started to charge me again with my new card which I never disclosed with them the number!!!! This company is horrible, really horrible, do not do business with them.

Review: I ordered a bikini from adoreme.com. I tried on the bikini and decided that it was way too small. I started an exchange for a different suit because my size wasn't availible in the bikini I ordered initially. I prepared the package and sent back the bikini. I received an email saying that my bikini did not pass sanitary inspection. I had only worn the bikini for about a minute and it was not soiled. The email was accompanied with an attachment of a blurry photograph that showed the part of the bikini that was dirty. They declared that my options were to either send the bikini back to me or have it destroyed. I replied that I wish to have the garment destroyed and that I wanted them to cancel my membership. I contacted the company and asked how they expected to run a lingerie company without having their customers try on their items upon arrival and not allowing them to get a refund. I requested that they cancel my membership, more than once. When I received the second bikini, I immediately filed for a return and sent back the package. I also asked them to cancel my membership once again, which they still haven't done. I have just received another package from Adore Me. It turns out that they sent back the first bikini I had ordered (the one that didn't pass sanitary inspection). I decided to open the package and conduct an inspection myself. The site which they deemed was "unsanitary" is located at the interior left corner of the right breast portion of the bikini. This site shows very light grey markings that look like FACTORY DEFECTS. There was no way I could have created these markings during the short amount of time I handled this bikini. My suspicion is that Adore Me will intentionally and surreptiously mark their products in order to prevent having to give refunds back to their customers.Desired Settlement: I would like thirty-one dollars and ninety-six cents ($31.96) back into my account and the cancellation of my membership.

Business

Response:

Review: I purchased 1 item from this company in April of 2014. After that, I unsubscribed from this company in that I wanted nothing more to do with them or their services offered. Just recently checking my banking account, I was charged each month after that one purchase. My banking account is being charged $39.95 a month for something I did not sign up for. I was unaware of these charges to my account until now. I was charged over $200 since April from this company. When I contacted customer service, I asked to speak with the [redacted] of customer service which was very rude with me raising her voice while speaking with me. She told me she could not do anything for me and to contact claims service of their company.Desired Settlement: I would like to be refunded the amount since April in which my banking account has been charged for something I was unaware of.

Business

Response:

AdoreMe, Inc[redacted]Phone: [redacted]The Revdex.com, New York[redacted], December [redacted], 2014This is in reply to complaint # [redacted].In regards to the membership, we would like to explain how it works. Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. VIP members who do not shop or skip the [redacted] day of each month ([redacted]), will be charged $39.95 and will receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day [redacted]) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits. Credits expire 12 months after the charge. Emails regarding membership sent to the customer in question can be seen attached in image# 1.Upon further investigation, we can confirm that the customer was unsubscribed from the membership on November [redacted] (see attached image #2) and November’s store credit of $39.95 was refunded to the customer’s bank account.Moreover, the customer contacted our Claims Department and was refunded $239.70 on November [redacted] (see attached image #3). If there are further comments questions or concerns, please let us know. Best regards, [redacted]Phone: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not been refunded the full amount Adore Me has (AUTOCHARGED) my banking account each month, which happened in a very unethical way of scamming customers into a VIP service automatically when you choose to buy a product at a reduced price. As shown in the refund attachment from the company, it is listed I was AUTOCHARGED seven times at $39.95 for the total amount of $279.65. However, I was only refunded the amount of $239.70 as shown in the attachments. I emailed the claims department twice, asking for a justification of why I was not fully refunded for the seven times that I was AUTOCHARGED at $39.95, with the dates and amounts straight from my banking account statement of the charges. I received no response from the company, and I am still looking for a justification for why I was not fully refunded.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

AdoreMe, Inc[redacted]Phone: [redacted]The Revdex.com, New York[redacted], December [redacted], 2014This is in reply to the customer’s rejection of our answer to complaint # [redacted].First of all, we would like to apologize for this error. We now confirm that the remaining charge was refunded and it will be available in the customer’s bank account in 1-2 business days (see attached image).If there are further comments questions or concerns, please let us know. Best regards,[redacted]Phone: [redacted]

Review: I was charged a total of $199.75 of which only $39.95 was refunded to me, for a "VIP service" that kept on charging me $39.95 without my consent or knowledge each month. When I initially purchased an item, there was nothing stating that I would be charged and not refunded. I never ordered anything again, because besides the company wrongfully charging me each month, they also are misrepresenting and lying about the quality of their products. It is supposed to be "high quality" lingerie items, and what I received was cheaply made, halloween costume-like quality garments. There is information that also points out that they are actually relabeling most of the clothes they sell which they get from cheap manufacturers. I called and after 20 minutes of waiting after being asked to leave a message, I was helped by a lady who told me that she could only return 39.95 of my total amount of $199.75. I told her that I never authorized this or agreed to such service when I made my first purchase. She couldn't do much more for me and refunded only the amount of 39.95. She told me that they sent out an e-mail welcoming me to the service which stated all the information about the recurring charge of 39.95, I checked my e-mail inbox for all past correspondence between Adore Me and I, and there was no such e-mail. I was never notified that this would happen. Moreover, when I tried to delete my card to avoid future charges since you cannot cancel your account online (even though this is an online based service), there was no such option.Desired Settlement: I want all the ''credits'' that they posted in my account, which is money wrongfully charged to me refunded back to that card. This is a total of $159.80.

Business

Response:

[redacted]

This is in reply to complaint #[redacted].

Thank you so much for contacting us.

Regarding the subscription program, we are not trying by any means to force customers to join. I have attached below a screen shot

of the shopping cart with the two payment options (as seen in image #1):

Customers who select the VIP Membership option during checkout are sent a membership confirmation email, then two reminder emails before the [redacted] reminding them to either skip the month or make a purchase. Customers who do neither before the [redacted] are charged $39.95, which turns to store credit available for their use at any time.

I looked into the customer's account to further investigate this issue and it appears they opted for our "Payment Vacation" plan during the call on 10/** and are still an active VIP member.

While we send reminder emails to shop or skip before the [redacted] of each month, again, our VIP membership is active. VIP members visit the site during the first week of each

month.

Following the customer's first purchase as a VIP member on 05 / **, we sent a series of emails including a membership confirmation, reminder emails and confirmation of

the credit each month. Emails regarding membership sent to the customer in question (as seen in attached image #2): Unfortunately, it appears that these emails have not been viewed by the customer.

Moreover, credits resulting from the monthly charge on the [redacted] are only eligible for a refund up to 30 days past the date of the charge. In order to be eligible for a refund of store credit charged beyond 30 days, the customer must write a letter or send an email to our claims department explaining the case and why they were not able to call within our 30 day limit to request a refund. All requests sent to the claims department must be typed and mailed or emailed to:

For the remaining store credit of $159.80 the customer is welcome to file a claim and request a refund from our claims department. We will analyze the case and provide an answer by email within 10 business days (from the postmarked date)

Best regards,

Review: I have called Adore Me, Inc.'s customer service phone line twice trying to cancel my VIP account and have been met with inconsistent directions and have been told twice that I am unable to deactivate the VIP account. I never chose to enroll in said VIP program, it was automatically started via email after submitting an order online.

When I first realized this, I called immediately asking to be taken off of Adore Me, Inc.'s VIP monthly auto-charge membership. The representative I spoke with said that she would be unable to do so until my order had been processed and I would have to receive my order in the mail before she could close the account. She did, however, tell me that I could put my account on a "payment vacation" after I expressed my worry that my boyfriend's card would be on file and routinely charged in the event that I forgot to "waive" in time according to Adore Me, Inc.'s VIP terms for monthly showrooms (which I only discovered after I was automatically enrolled following my purchase).

Upon receiving my order, I called the customer service line again and as instructed by the previous representative, asked to cancel my VIP account. With my second call, the representative I spoke to said that she was unable to cancel my account, as I was on a "payment vacation" and my account was "frozen" to make any changes. She instructed me to call in 3 months time when the account would be removed from this "vacation," then and only then could I close the account. She assured me, however, that should I wish to purchase something, my account would still be active. I explained repeatedly that I wished to close the account because my order was purchased as a gift from my boyfriend and he did not knowingly sign up for this automatic membership. She instead instructed me to change the payment card when purchasing my next order to ensure my boyfriend would not be charged.

While I was happy with the product, I explained that there will not be a next order after my experiences.

I have tried to be patient in this matter, but am extremely dissatisfied with the company's handling of my concerns. Their website is misleading, and the fact that I will need to wait three months to cancel a VIP account (and can only do so by phone) that I did not wish to be signed up for is completely unreasonable.

I have also told all of my female friends to beware of Adore Me, Inc.'s deceptive [redacted] advertising and have told them of my experience. Sale prices are advertised without clear notice that purchasing such items will automatically enroll customers into a "membership club" that automatically charges on a monthly basis if the user does not remember each month to log in to the store's website and decline the charge. Had I known any of these policies up front, I would have never allowed my boyfriend to purchase my gift through the site.Desired Settlement: Cancel my account and remove all auto-billing information tied to my boyfriend's credit card. Delete all of my information in its entirety.

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed as

of 9/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not did not receive any charges

other than her first purchase. At this time the customer’s credit card

information has been removed and she has no store credit in her account. As

previously stated this customer is not unsubscribed.

Please also refer to our How It Works section, for additional details.

Best regards,

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed as

of 9/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not did not receive any charges

other than her first purchase. At this time the customer’s credit card

information has been removed and she has no store credit in her account. As

previously stated this customer is not unsubscribed.

Please also refer to our How It Works section, for additional details.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have requested via the Revdex.com, customer service phone calls, and emailing Adore Me, Inc. directly asking that they delete all account information and cancel my account subscription. In [redacted]'s own reply to my first Revdex.com complaint, she gives contradictory information, saying in the beginning of her response - "I looked into the customer’s case, and see that they have since reached us and been unsubscribed as of 9/**/2014." She then closes her response with the contradictory statement that my account is not unsubscribed: "As previously stated this customer is not unsubscribed."

I went back to the site to check if this was simply a typo, but my account is still on file with all email contact information and billing information. The credit card number has finally been removed, but the account itself is still active, as I was able to re-log in with my email address. I am again requesting that the account be DELETED in its entirety with all of my information removed, as requested in all of my previous correspondence. As of September **, 2014 this has still not been resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have requested via the Revdex.com, customer service phone calls, and emailing Adore Me, Inc. directly asking that they delete all account information and cancel my account subscription. In [redacted]'s own reply to my first Revdex.com complaint, she gives contradictory information, saying in the beginning of her response - "I looked into the customer’s case, and see that they have since reached us and been unsubscribed as of 9/**/2014." She then closes her response with the contradictory statement that my account is not unsubscribed: "As previously stated this customer is not unsubscribed."

I went back to the site to check if this was simply a typo, but my account is still on file with all email contact information and billing information. The credit card number has finally been removed, but the account itself is still active, as I was able to re-log in with my email address. I am again requesting that the account be DELETED in its entirety with all of my information removed, as requested in all of my previous correspondence. As of September **, 2014 this has still not been resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID[redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 09/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

This customer has not received any additional charges

on this account other than the order placed by the customer on 09/**/2014. At this

time we are not able to delete the customer’s account so that the customer has

access to her order history. However the

customer will not receive any charges as there is no billing information on

this account and it has been deactivated as well. As previously stated this customer’s account HAS

been unsubscribed and the credit card information has been removed

Please also refer to our How It Works section, for additional details.

Best regards,

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID[redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 09/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

This customer has not received any additional charges

on this account other than the order placed by the customer on 09/**/2014. At this

time we are not able to delete the customer’s account so that the customer has

access to her order history. However the

customer will not receive any charges as there is no billing information on

this account and it has been deactivated as well. As previously stated this customer’s account HAS

been unsubscribed and the credit card information has been removed

Please also refer to our How It Works section, for additional details.

Best regards,

Review: This company tricks people into signing up for a 'VIP' membership. It charged 39.95 to your card every month. Because I never signed up for their membership I was a bit confused to see 80 dollars taken from my bank account for their monthly service. I bought one clothing item from them, and apparently that was enough for them to make the assumption I want to be a part of their membership.Desired Settlement: I would like all of my money back, I would like to be removed from their membership, and I would like them to not have any way to take money from people unjustly.

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 7/*/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase in June

and was charged on 06/**/2014, 07/[redacted]/2014, and contacted us on 7/*/2014 and was

refunded and unsubscribed at the time of her call. As previously stated this

customer has been refunded and unsubscribed.

Best regards,

Review: I actually liked the lingerie I bought from them. My problem is with their business practices. It's not obvious when you're making a purchase, but they opt you into a "VIP membership," which continues to bill you about $40 every month, whether you make a purchase or not. There IS an option to pay as you go instead, but they put it in a grey box that the average buyer (who is not used to having to choose NOT to sign up for a subscription service) can easily overlook. I purchased a lingerie set and received it, but then realized a few days later that I'd accidentally opted myself into this VIP thing. They claim that you can "cancel at any time," but when I called they said I have to wait ten days before cancelling. Where is that in your terms and conditions, AdoreMe? I'm especially irritated because it seems like they only have one person answering their phones, and the wait takes a long time. In addition, I've found out that when you cancel the membership, they retroactively bill you more money, because apparently only VIP members get the special price that you buy the first set at. If you return, they take a 15% restocking fee. I looked in their terms and conditions and policies, and it doesn't say this anywhere. I got this information by talking to them on the phone.

If they weren't being so sneaky about it, I would have probably been a repeat customer, because I liked the stuff and it shipped quickly. Most of the money they are making is probably from people who don't realize they've set up a recurring charge on their card. If you're not the kind of person who checks your statements very closely, I can see how this charge could go unnoticed. I'm very unhappy with this business and feel that I've been lured into making a purchase, and now there is no way for me to get all of my money back from them. I'm afraid that if I send the unworn product back, they will keep it and not refund my money because I don't have the original shipping box that it came in, and they stipulate that the item must be returned in "original packaging." They have a lot of hidden policies, and if I'm going to be out $40, I sure as heck am not giving them the product back. They'll probably make me pay return shipping if they decide they don't want to refund my money.Desired Settlement: I either want to cancel the VIP membership immediately and return the unworn merchandise for a FULL refund, or I want to cancel the VIP membership, keep the product I paid for, and incur no additional charges as a result of cancelling the membership. Your website says that you can cancel membership at any time. You also say returns are free. If you're going to retroactively bill at the "non-member" price and charge a restocking fee, that information needs to be accessible to your buyers. The way you practice business is deceptive and dishonest.

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID[redacted]

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 6/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are

sent a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

As previously stated this customer has been unsubscribed

from the VIP Membership.

For SHIPPING, RETURNS AND EXCHANGES

Free shipping, free exchanges and easy return to and

from addresses within the U.S of any merchandise ordered through the Site or in

connection with your membership are subject to the Adore Me Shipping, Return and

Exchange Policies. Customers

with addresses outside of the U.S and are welcome to purchase alternative

shipping methods at their expense that allows tracking or insurance on the

package. Please note that Adore Me does is not responsible for

packages sent without tracking information. There is no exchange

possible on any merchandise given away for free during a promotional

operation. All products returned for a refund are subject to a $5.95

restocking fee per set, to be deducted from the amount refunded to the card

used for purchase. Returns for a credit will not be charged the $5.95

restocking fee per set.

Replacement

of products and credits to your account for shipped merchandises claimed as not

received are subject to our investigation, which may include postal-service

notification. We will adjust your account at our discretion. Repeated claims of

undelivered merchandise may result in the cancellation your membership.

Please

also refer to our Shipping, Return and

Exchange Policies section, for additional details.

Best regards,

Review: When I purchased from adoreme.com, they told me that I could close my account if I called them after I received my order so that I wouldn't be charged every month for their subscription fee. I followed their instructions but instead of closing my account they switched it to a three month "vacation payment." I tried calling them again to make sure that my account was closed and they said that I would have to wait to close it until after the three month vacation period (on November *) or they would charge me again for the subscription.Desired Settlement: I would like to have my account permanently closed immediately and have no future billings.

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 8/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the

VIP Membership option during checkout are sent a membership confirmation email,

then two reminder emails before the [redacted] reminding them to either skip the

month or make a purchase. Customers who do neither before the [redacted] are charged

$39.95, which turns to store credit available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase in July

and was charged on 07/**//2014, then later used that credit towards the order

placed on 07/**/2014. As previously stated this customer was already unsubscribed

and this account is now deactivated. (as seen below in image #3):

This account will not receive any further

charges as it is now inactive.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In December of 2013 I signed up for the VIP membership with Adore Me, fully aware that they would be charging me $39.95 every month. The next month I decided that I no longer wanted to be a part of the membership so I cancelled and was refunded the $39.95 for the month of January. I was not charged for the months of February, March, or April. In March of 2014, I lost my card that was connected to the bank account Adore Me was taking money from, so I got a replacement card with a new number on it. I just checked my bank statement for the month of May and the beginning of this month (June) and I noticed that $39.95 was taken out of my account for the month of May as well as the month of June. I have not touched my Adore Me account since I cancelled my membership, and have not updated my credit card information. I have no idea how they got access to my new credit card number, but they did not obtain it with my authorization; I did not give the number to them. I am very concerned that they will continue to try and charge my card even if I get another new credit card, seeing that they somehow got my new credit card information without my consent.Desired Settlement: I would like to be refunded the $79.90 that was unknowingly taken from my account, cancellation from their membership with written documentation mailed to me, and documentation of the removal of all of my banking information.

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID[redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 6/**/2014 as well as refunded in the amount of $39.95 for the month of

June.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase in May

and was charged on 05/*/2014, 06/[redacted]/2014 but contacted us on 06/**/2014 and

was refunded as well as unsubscribed at the time she called. As previously

stated she has been refunded and, unsubscribed.

For any remaining store credit that exceeds our

30 day refund policy please contact our claims department:

To

request a credit refund, please contact our customer service

department. All refunds are subject to our Refund Policy.

Please note:

Credits resulting from the monthly charge on the [redacted] are only eligible for a

refund up to 30 days past the date of the charge. In order to be eligible for a refund

of store credit beyond 30 days, you must write a letter to our claims

department explaining the case and why you were not able to call within our 30

day limit to request a refund. Please include your email address in the letter.

All requests sent to the claims department must be typed and mailed to:

We

will analyze your case and provide an answer by email within 10 business days

(from the postmarked date) if you are from the U.S. or 1 month (from the

postmarked date) if you are from Canada or another country.

Store

credit refunds are at the sole discretion of Adore Me.com. Orders placed using

Groupon, will not be partially refunded for sets not received. The only way to

receive a refund for orders placed with a Groupon, is to return the entire

order.

Please also refer to our How It Works section,

for additional details.

Best regards,

Review: I made a single purchase through this company in October 2013, the next month, I received an email saying that I had earned store credit. Naturally, I assumed that this was actually just store credit and used it to make a second purchase. Within the same day, I looked at my bank statement and realized that what they were calling "store credit" was actually money taken directly from my bank account using the debit card information that I had used for my first purchase, without my authorization. I immediately contacted their customer service department via email in an attempt to cancel to order and have the money refunded, but they told me that they would not do either. Despite the fact that I submitted in writing that they did not have permission to either use or retain my information, which was acknowledged by their responding customer service representative, they have attempted to charge me every month since. Evidently, one must "opt out" of their program every month or get charged without giving permission or being able to get a refund. They've told me that the only way to cancel this "subscription" is via telephone, which I have attempted several times only to be on hold for upwards of 90 minutes before giving up. These practices are grossly dishonest at best, an attempt to literally hold people's financial information hostage.Desired Settlement: I would like a refund of the "store credit" that was charged to me without my permission, as well as a termination of the "subscription" I didn't ask for. Ideally, this business would also be investigated for their exploitative and borderline illegal financial practices.

Business

Response:

[redacted]

Friday, May [redacted] 2014

Dear Revdex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 5/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase in December between the [redacted]

– [redacted] and was charged on 12/*/2013. They also used their store

credit on an order (#[redacted]). At this time, because the order was placed

with store credit, we are unable to grant a refund (seen in image #3).

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As the attached documents show, I have been charged yet again for "store credit" without my permission as of 6/*/14. Therefore, the business's assertion that I contacted them and my unwanted subscription was cancelled as of 5/**/14 is an outright lie. This business is clearly dishonest, and in addition to my original requests I would like this most recent $39.95 refunded immediately.

Sincerely,

Business

Response:

[redacted]

Dear Revdex.com,

This is in reply to the complaint ID [redacted].

Thank you so much for contacting us.

I looked into this customers account to see that they have been Unsubscribed, as well as refunded since the day they called on 6/**/2014. There is no further action to be made on this complaint.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My original request for a refund of the money taken out of my account without my permission in December has not been granted. I maintain that this business removed the funds illegally despite my repeated communications with their customer service department notifying them that they did not have permission to retain and use my financial information, as documented in my original complaint.

Sincerely,

Review: I purchased a product for 19.99 on their website. Supposedly they sign you up for 39.95 charge every month to credit your account to purchase clothes. I was not aware of this. So I tried to call them and stop this transaction. I have tried calling their cr multiple times and I even chatted with an employee who told me someone give me a call. I gave them my number and the customer serive representative name [redacted] was supposed to call me. I waited an hour but I never got their call. I continued to contact them through their number however nobody ever picks up! It is ridiculous. I told them through their chat that I really need to stop the transactions but they keep telling me the monthly subscription cannot be cancelled by chat but only through phone. And when I call them, they never pick it up.Desired Settlement: I would like to stop the subscription with my credit card.

Business

Response:

Dear [redacted],

This is in reply to the complaint ID [redacted]. Thank you so much for contacting us.

We apologize for all the inconvenience that has been caused but unfortunately we cannot refund the rest of the store credit because the customer was aware of the VIP policy and didn't ask to be unsubscribed from the membership when they first noticed the charge.

It is seen here that in April [redacted] they noticed a charge from April [redacted] and called in for a refund and were refunded by [redacted]. After they were refunded they didn't unsubscribe from the membership knowing that the charge happens every month if they don't skip the month:

[redacted]

[redacted]

They are also sent emails notifying them of the charge after it happens as seen here:

Again, we apologize for the inconvenience that has been caused.

Best regards,

Product Owner

Business

Response:

Dear [redacted],

This is in reply to the complaint ID [redacted]. Thank you so much for contacting us.

We apologize for all the inconvenience that has been caused but unfortunately we cannot refund the rest of the store credit because the customer was aware of the VIP policy and didn't ask to be unsubscribed from the membership when they first noticed the charge.

It is seen here that in April [redacted] they noticed a charge from April [redacted] and called in for a refund and were refunded by [redacted]. After they were refunded they didn't unsubscribe from the membership knowing that the charge happens every month if they don't skip the month:

[redacted]

They are also sent E-Mails notifying them of the charge after it happens as seen here:

We looked further into this customer's account. We see that she was unsubscribed on July [redacted], 2013 by [redacted] as seen here:

This customer was notified to the E-Mail associated with her account confirming that they have been unsubscribed ([redacted]), as seen here:

Again, we apologize for the inconvenience that has been caused.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is UNSATISFACTORY however, I wish to not have anything to do with this company. If I am unsubscribed and they will not be drawing out any more money from my acct, I would be satisfied. They are referring to speaking with a bank representative when they say I called in to unsubscribe. I have never spoken with them on their phone line because they do not pick up. I only spoke with their chat representatives.

Sincerely,

Review: I requested a refund on my store credit from February **, 2014. The sales representative said it was "one month ago" so they couldn't refund it, even though it fits within their 30 day plicy that states "We have a 30 day, no questions asked refund policy for store credit you don’t want on your Adore Me account."

They said that they don't actually mean 3 days, that they mean 1 month, therefore I cannot be refunded. They are violating their own policy, which means I will have to file a credit card dispute.Desired Settlement: I would like my February **, 2014 charge of 39.95 USD to be refunded to my credit card, as I requested this to be done within their policy timeframe.

Business

Response:

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 3/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are

sent a membership confirmation email, then two reminder emails before the fifth

reminding them to either skip the month or make a purchase. Customers who do

neither before the fifth are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase in March,

and was charged on 3/*/2014 but contacted us on 3/**/2013 and was unsubscribed.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Adore Me failed to acknowledge why they did not refund me my subscription charge according to their 30 day policy which states:

"We have a 30 day, no questions asked refund policy for store credit you don’t want on your Adore Me account."

The date I asked for a refund was exactly 30 dates following a charge made on February **, 2014, yet the company insists that because it was "one month ago," they cannot refund me the amount, even if it falls within the 30 day time frame.

The company has thus,

1) Either falsely advertised their policy (at [redacted]) or

2)Is failing to adhere to their own policies by refusing to refund me my store credit purchased February **,2014

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I will be filing a credit card dispute against your company because that avenue would return me my money in a timely fashion so that it can be used to be put towards my expenses. A mail-in request for a refund and a 1 month wait for a decision regarding whether funds will be returned or not is completely unacceptable. A phone call should be a sufficient request. I feel that your company is putting in purposeful barriers to consumers receiving their funds by requiring a mail in claim request for a refund within your 30 day "no questions asked" policy. This is utterly unacceptable.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 3/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase in March,

and was charged on 3/*/2014 but contacted us on 3/**/2013 and was unsubscribed.

Best regards,

Review: I contacted the company via it's website in order to skip my monthly subscription. The website was not functioning properly and I had to request a new password several times because the ones being sent weren't allowing me access. After 2 days of attempting to complete this process, I was finally able to sign in and the website informed me it was too late to skip the month because the action could only be completed between th **and **of each month. I attempted to contact the company by phone to resolve this issue, however I remained on hold for long periods of time without being able to speak to anyone. I tried using the 'live chat' function on the website and was told I had to call customer service. While on hold, a recording told me I could use their email help option. I attempted to contact the company that way and after I sent several emails, I was finally contacted and advised that 'for security reasons', I had to contact the company by phone. I also received a separate email stating my credit card info was incomplete and my account could not be charged and therefore, I did not attempt to contact the company again. I did try to remove my cedit card information from their website to prevent future charges, but the website does not allow me to do this. A week later, a charge was submitted to my secondary credit card on file. I again attempted to contact the company by phone but was on hold for a long time without being able to get through to a representative. I again resorted to email to attempt to get some assistance. After 2 days, I still have not received a response from the company.Desired Settlement: I would like a refund and for the company to unsubscibe me from their service and delete all my billing information from their records.

Business

Response:

AdoreMe, Inc

This place is practicing unconscionable and potentially fraudulent business operations on unwitting consumers.

In order to cancel membership, one must call corporate headquarters and request verbally to do so, however NOBODY ANSWERS PHONE CALLS OR EMAILS. Everything is on an automated system... Leaving people on hold for hours with no call back or answering systems. Not even a voicemail.

Review: Adore Me scammed me, and others, into signing up for their "VIP" membership. I was one of the lucky ones who realized they were going to charge my card $39.95 every month and was able to skip the month, but was told I could not get the membership cancelled when I called. When I asked to speak to a [redacted], I was denied. I was not informed that I was signing up for this program, and from looking at others reviews I am not the first one to come to this problem. Adore Me should not be able to scam consumers this way and a policy change is needed.Desired Settlement: Adore Me should be required to inform customers about the VIP membership. The VIP option is not clearly explained and many customers gloss over the option as it is well and intentionally hidden by Adore Me.

Business

Response:

AdoreMe, Inc

This is in reply to the

complaint ID [redacted]

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 2/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1:

Customers who select the VIP Membership option during checkout are

sent a membership confirmation email, then two reminder emails before the fifth

reminding them to either skip the month or make a purchase. Customers who do

neither before the fifth are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2:

We advise that this customer

reviews the terms and conditions stated below which explains how the website

works.

PLEASE READ THIS MEMBERSHIP

AGREEMENT CAREFULLY

By using the Adore

Me.com, Corp. website (the "Site"), you agree to follow and be bound

by these Terms and Conditions (the "Terms") and agree to comply with

all applicable laws and regulations, including United States export and

re-export control laws and regulations. In these Terms, the words

"you" and "your" refer to each Client or Site visitor,

"we", "us" and "our" refer to Adore Me.com, Corp.

It is your

responsibility to review these Terms and Conditions periodically. If at any time you find these Terms and Conditions unacceptable or

if you do not agree to these Terms and Conditions, please do not use this Site. We

may revise these Terms and Conditions at any time without notice to you. If you

have any questions about these Terms and Conditions, please contact our Client Services department.

YOU AGREE THAT BY

USING THE SITE AND REGISTERING FOR MEMBERSHIP YOU ARE AT LEAST 18 YEARS OF AGE,

OR VISITING THE SITE UNDER THE SUPERVISION OF A PARENT OR GUARDIAN, AND YOU ARE

LEGALLY ABLE TO ENTER INTO A CONTRACT.

Please also refer to

Adore Me's Privacy Policy and

our Shipping, Return

and Exchange Policies, which are incorporated by

reference into this Membership Agreement.

USE OF THE WEBSITE

Subject to the terms

and conditions of this Agreement, Adore Me.com hereby grants you a limited,

revocable, non-transferable and non-exclusive license to access and use the

Site by displaying it on your internet browser only for the purpose of applying

for a membership, and shopping for personal items sold or offered on the Site

and not for any commercial use or use on behalf of any third party, except as

explicitly permitted by Adore Me.com in advance and in writing. Any breach of

this Agreement shall result in the immediate revocation of the license granted

in this paragraph without notice to you.

Except as permitted in

the paragraph above, you may not reproduce, distribute, display, sell, lease,

transmit, create derivative works from, translate, modify, reverse-engineer,

disassemble, decompile or otherwise exploit this Site or any portion of it

unless expressly permitted by Adore Me.com in writing. You may not make any

commercial use of any of the information provided on the Site or make any use

of the Site for the benefit of another business unless explicitly permitted by

Adore Me.com in advance and in writing. Adore Me.com reserves the right to

refuse service, terminate accounts, and/or cancel orders at its discretion,

including, without limitation, if Adore Me.com believes that client conduct

violates applicable law or is harmful to Adore Me's interests.

You shall not upload

to, distribute, or otherwise publish through this Site any Content,

information, or other material that (a) violates or infringes the copyrights,

patents, trademarks, service marks, trade secrets, or other proprietary rights

of any person; (b) is libelous, threatening, defamatory, obscene, indecent,

pornographic, or could give rise to any civil or criminal liability under U.S. or

international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan

horses or other harmful code or properties.

Content provided on

this site is solely for informational purposes. Submissions or opinions

expressed on this Site are that of the individual expressing such Submission or

opinion and may not reflect the opinions of Adore Me.com. Product

representations expressed on this Site are not made by Adore Me.com.

Adore Me.com may

assign you a password and account identification to enable you to access and

use certain portions of this Site. Each time you use a password or

identification, you will be deemed to be authorized to access and use the Site

in a manner consistent with the terms and conditions of this Agreement, and

Adore Me.com has no obligation to investigate the authorization or source of

any such access or use of the Site.

YOU WILL BE SOLELY RESPONSIBLE

FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING THE PASSWORD AND

IDENTIFICATION ORIGINALLY ASSIGNED TO YOU WHETHER OR NOT SUCH ACCESS TO AND USE

OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL

COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT

LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE.

You are solely responsible

for protecting the security and confidentiality of the password and

identification assigned to you. You shall immediately notify Adore Me.com of

any unauthorized use of your password or identification or any other breach or

threatened breach of this Site's security.

OWNERSHIP

This Site is owned and

operated by Adore Me.com, Corp. All right, title and interest in and to the

materials provided on this Site, including but not limited to information,

documents, logos, graphics, sounds and images (the "Materials") are

owned either by Adore Me or by our respective third party authors, developers

or vendors ("Third Party Providers"). Except as otherwise expressly

provided by Adore Me, none of the Materials may be copied, reproduced,

republished, downloaded, uploaded, posted, displayed, transmitted or

distributed in any way and nothing on this Site shall be construed to confer

any license under any of Adore Me's intellectual property rights, whether by

estoppel, implication or otherwise. You must contact our Client Services Department if you have any questions

about obtaining such licenses. Adore Me does not sell, license, lease or

otherwise provide any of the Materials other than those specifically identified

as being provided by Adore Me. Any rights not expressly granted herein are reserved

by Adore Me.

REGISTRATION AND MEMBERSHIP

In order to enjoy all

the benefits of Adore Me, you must register and become a member. Registration

is easy, and there is no purchase or commitment to register. Simply take our

Style Profile, use your valid email address and create a password to register

your profile. At the time of initial registration, you have the option to

become an official member by placing a first order and providing payment and

shipping information for your account. Once you have placed your first order,

you become an official member of Adore Me. For your convenience as an official

Adore Me member, all information that you provide to register with Adore Me or

to become a Preferred Recurring Member is subject to Adore Me's Privacy Policy.

NO PURCHASE COMMITMENT

As a member of Adore

Me, you'll be able to choose from a customized selection of amazing lingerie,

hosiery and more that fits your look and style. Because we are adding new

selections all the time, you'll be sure to find lots of great items to add to

your collection. Although Adore Me's goal is to provide you with designer

quality style at an affordable price, there is no monthly commitment to be a

member. You may cancel your membership at any time by calling ###-###-####.

MONTHLY SELECTION

Monthly Selection Process

As an Adore Me member,

each month you will receive a set of personal fashion selections, based on your

style and preferences. Each month, your personal fashion showroom may change.

Accordingly, Adore Me cannot guarantee that a selection available in a

particular month will be available in any subsequent month.

Registered Users

As a Registered user

of Adore Me, you agree to receive emails promoting any special offer(s),

including third party offers. We may from time to time send you our monthly newsletter.

Non Preferred Members

As a member of Adore

Me, you agree to receive emails, newsletters and other communications

announcing your monthly fashion selections or assignments, and promoting any

special offer(s), including third party offers.

As a member, you will

receive a monthly fashion selection, which you may view when you visit your

personal showroom that contains the products our fashion experts have chosen

for you. At this time, you can pick any selection in your personal showroom,

and it will be shipped to you after your credit card payment is successfully

processed. If you wish to view additional selections, you can request alternate

selections to be displayed in your personal showroom. Once our fashion stylists

have determined your alternate selections, you will be notified that your

alternate selections are available for viewing in your personal showroom. You

can pick any alternate selection, and it will be sent it to you automatically.

Your selection will be sent according to our Shipping Policy. You may order

additional items at $39.95 a set. Once you've chosen your first product to

purchase, you automatically become a Adore Me Preferred Recurring Member.

If you do not wish to

make a selection at this time, you can choose to skip your monthly selection.

If you change your mind at a later date during the month, you are still able to

access your personal showroom and make a purchase at that time.

Preferred Recurring Members

As a Preferred

Recurring member of Adore Me, you agree to receive emails, newsletters and

other communications announcing your monthly fashion selections or assignments,

and promoting any special offer(s), including third party offers.

As a Preferred

Recurring Member, you have several options on the first of each month. If you

want to receive a monthly fashion selection, all you need to do is visit your

personal showroom that contains the products our fashion experts have chosen

for you. At this time, you can pick any selection in your personal showroom,

and it will be shipped to you after your credit card payment is successfully

processed. If you wish to view additional selections, you can request alternate

selections to be displayed in your personal showroom. Once our fashion stylists

have determined your alternate selections, you will be notified that your

alternate selections are available for viewing in your personal showroom. You

can pick any alternate selection, and it will be sent to you after your credit

card payment is successfully processed. You may order additional items at

$39.95 a set. Those clients who have any valid store credits in their account

may redeem one store credit, in lieu of payment for each product selection.

Please note that all

preferred recurring members that neither select a lingerie set nor skip the

month by clicking the Skip the Month button before the 6th day of the month

(11:59:59 p.m. EST), will be charged the monthly dues and will receive a store

credit. All store credits can be redeemed within 12 months of receiving the

credit. Preferred recurring members that do skip the month (before the 6th day

11:59:59 p.m. EST) may change their minds and purchase any available item

in their showrooms. If you receive an unwanted selection, or if the selection

is not completely to your liking, you may return it at our expense and we will

credit your account. Simply use the return shipping label our client services

department emailed to you and drop it off at the shipping provider location.

Please be sure to include your packing slip when returning any product. You

will receive a full credit to your account, which may be used in accordance

with our Credit Policy. To request a refund, please contact

our Client Services. All

refunds are subject to our Refund Policy. Please note: Credits resulting from

the monthly charge on the 6th are only eligible for a refund up to 30 days past

the date of the charge. In order to be eligible for a refund of store credit

charged beyond 30 days, you must write a letter to our claims department

explaining the case and why you were not able to call within our 30 day limit

to request a refund. Please include your email address in the letter. All

requests sent to the claims department must be typed and mailed to:

Adore Me : Claims

We will analyze your

case and provide an answer by email within 10 business days (from the moment

you mailed out the letter) if you are from the US or 1 month (from the

moment you mailed the letter) if you are from Canada or other states.

Refunds are at the

sole discretion of AdoreMe.com and are subject to a $5.95 processing fee to be

deducted from the amount refunded to the card used for purchase. Orders

placed using Groupon, will not be partially refunded for sets not received. The

only way to receive a refund for orders placed using a Groupon, is to send back

the full order. Refunds will be subject to a 5.95 USD restocking fee per set.

Please also refer to

our How It Works section,

for additional details.

BILLING AND PAYMENTS

Paying By Credit Card

For your convenience,

when you place your first order and become an official member, we will save

your credit or debit card information and use it for all future shipments and

charges which will automatically be charged to your saved card, unless you

notify us online or through Client Services.

We accept the following credit cards at this time: American Express, VISA,

MasterCard and Discover Card. For your convenience and continuous membership

benefits as a client, if your payment method reaches its expiration date and

you do not edit your credit card information or cancel your account, you

authorize us to continue billing that credit card on file including extending

the expiration date until we are notified by you or the credit card company

that the account is no longer valid. We encourage you to constantly update your

payment method information or cancel your account should you wish to

discontinue your membership with us.

Using Credits

All credits are valid

from one (1) year after the date issued, with no exceptions. Adore Me Preferred

Recurring Members are only allowed to accumulate a maximum of five (5) credits

at any one time. For all Adore Me Preferred Recurring Members that have accumulated

the maximum number credits, each month you will have the option of using valid

credits towards the purchase of monthly selections. You cannot combine credit

redemption with any promotional offer. Credits can only be redeemed against a

selection at the regular Adore Me price. Additional fees such as international

shipping, processing fees and taxes, if applicable, are additional and cannot

be paid with credits. Unused credits will be forfeited if your Adore Me

membership is terminated for any reason—whether you choose to cancel or if

Adore Me cancels your membership for any reason. Your account must be in good

standing to be eligible to redeem your credits. You cannot exchange credits for

any other form of currency—they have no cash value. Adore Me reserves the right

to change these terms and conditions at our discretion, and may terminate the

credits program at any time. Please note: Credits resulting from the monthly

charge on the 6th are only eligible for a refund up to 30 days past the date of

the charge. Refunds are at the sole discretion of AdoreMe.com and are subject

to a $5.95 processing fee to be deducted from the amount refunded to the card

used for purchase.

SHIPPING, RETURNS AND EXCHANGES

Free

shipping, free exchanges and easy return to and from addresses within

the U.S of any merchandise ordered through the Site or in connection with your

membership are subject to the Adore Me Shipping, Return and Exchange

Policies. Customers with addresses outside of the

U.S and are welcome to purchase alternative shipping methods at their expense

that allows tracking or insurance on the package. Please note that Adore

Me does not hold responsibility on packages sent without tracking

information. There is no exchange possible on any merchandise given away

for free during a promotional operation. All products returned for a

refund are subject to a $5.95 restocking fee per set, to be deducted from the

amount refunded to the card used for purchase. Returns for a credit will not be

charged the $5.95 restocking fee per set.

Replacement of

products and credits to your account for shipped merchandises claimed as not

received are subject to our investigation, which may include postal-service notification.

We will adjust your account at our discretion. Repeated claims of undelivered

merchandise may result in the cancellation your membership.

RISK OF LOSS

The risk of loss and

title for items purchased by you pass to you upon Adore Me's delivery of the

items to the carrier pursuant to the Adore Me Shipping Policy.

LOCAL TAXES

You may be charged

local sales tax, if applicable.

INTERNATIONAL ACCESS

This Site may be

accessed from countries other than the United States. This Site may contain

products or references to products that are not available outside of the United

States. Any such references do not imply that such products will be made

available outside the United States. If you access and use this Site outside

the United States you are responsible for complying with your local laws and

regulations.

MEMBERSHIP CANCELLATIONS

We will do everything

to make your membership as satisfying as possible; however, you are free to

cancel your membership any time by calling Client Services at ###-###-####. Monday

- Friday from 8:30a.m. To 8:30 p.m. EST and speaking with a representative

except if you are enrolled in payment vacation. Members on payment vacation may

only cancel their membership after expiration of their payment vacation. Should

you decide to cancel your membership within 45 days after your first

order, your card will be charged for the difference between the price paid and

the regular non-discounted VIP price. Cancellation of your membership will

result in an abandonment of your reward points. If you stay, you will be

eligible to enjoy long-term membership rewards, such as private sales and

special offers for preferred clients. Please note: Credits resulting from the

monthly charge on the 6th are only eligible for a refund up to 30 days past the

date of the charge. Refunds are at the sole discretion of AdoreMe.com and are

subject to a $5.95 processing fee to be deducted from the amount refunded to

the card used for purchase.

We may terminate your

membership, without notice, for conduct we believe violates this Agreement or

our policies, is harmful to other Members or our business interests, or for an

inactive account.

ORDER CANCELLATIONS

We are unfortunately

unable to cancel an order once placed. Indeed, we are doing our upmost to ship

out all orders as soon as they are placed. Once placed, all orders are

automatically transferred to our warehouse to be fulfilled and cannot be

cancelled. Don't hesitate to reach out to us for more information.

Reward points

The Buy 5, get 1 free

promotion entitles shoppers to a $39.95 credit, applied automatically during

checkout, following their fifth purchase. No reward points earned for sale and

promotional items, or those purchased with a promotional voucher.

Adore Me Referral Program

Adore Me may offer rewards for shoppers referring new customers, including, but

not limited to a stated amount in store credit or credit towards free sets.

Shoppers may not refer themselves, and will receive no credit for referring an

existing member. Credits are nontransferable, and will be applied to the

referring customer’s account only. Adore Me may discontinue its referral

program at any time, and will not be liable for any loss of income; and Adore

Me may decline a referral at any time without giving a reason.

DEMAND FOR ARBITRATION

Any arbitration under

this Agreement will take place on an individual basis; class arbitrations and

class actions are not permitted. Adore Me.com is committed to resolving all

disputes in a fair, effective, and cost-efficient manner. Accordingly, our

Terms and Conditions (the "Terms") provide that disputes will be

resolved in binding arbitration or small claims court. Adore Me.com's

arbitration provision, which is set forth below, has been designed to make

arbitration as convenient and inexpensive for our customers as possible. Among

other things, it specifies that Adore Me.com will bear all costs of arbitration

(unless a customer's claims exceed $25,000 or an arbitrator determines that the

claims are frivolous), and that, under certain circumstances (explained in the

arbitration provision), Adore Me.com will pay a premium if a customer receives

an arbitration award greater than the value of Adore Me.com's settlement offer,

and will pay the customer's reasonable attorney's fees. As part of Adore Me.com's

commitment to a fair, effective, and cost-efficient resolution of all disputes,

Adore Me.com has made its current arbitration provision available to all

current and former customers. Adore Me.com will abide by the terms of its

current arbitration provision in all instances. Customers whose Terms include

arbitration provisions that differ from the current arbitration provision may

arbitrate pursuant to the terms of either arbitration provision at their

discretion. Similarly, former customers whose Terms did not include an

arbitration provision may arbitrate their disputes under the current

arbitration provision.

DISPUTE RESOLUTION BY BINDING

ARBITRATION

Please read this carefully. It

affects your rights.

Summary:

Most customer concerns

can be resolved quickly and to the customer's satisfaction by calling our Client Services department at ###-###-####. In the

unlikely event that Adore Me's Client Services department

is unable to resolve your complaint to your satisfaction (or if Adore Me.com

has not been able to resolve a dispute it has with you after attempting to do

so informally), we each agree to resolve those disputes through binding

arbitration or in small claims court rather than in a court of general

jurisdiction. Arbitration is less formal than a lawsuit in court. Arbitration

uses a neutral arbitrator instead of a judge or jury, allows for more limited

discovery than a court does, and is subject to very limited review by courts.

Any arbitration under these Terms will take place on an individual basis; class

arbitrations and class actions are not permitted. For any non-frivolous claim

that does not exceed $25,000, Adore Me.com will pay all costs of the

arbitration. Moreover, in arbitration you may recover attorney's fees from

Adore Me.com to the same extent or more as you would in court. Under certain

circumstances (as explained below), Adore Me.com will pay you more than the

amount of the arbitrator's award and will pay your attorney (if any) his or her

reasonable attorney's fees if the arbitrator awards you an amount greater than

what Adore Me.com offered you to settle the dispute.

Arbitration Agreement:

(a) Adore Me.com and you agree to arbitrate

all disputes and claims between us before a single arbitrator. The types of

disputes and claims we agree to arbitrate are intended to be broadly

interpreted. It applies, without limitation, to:

·

Claims arising out of or

relating to any aspect of the relationship between us, whether based in

contract, tort, statute, fraud, misrepresentation, or any other legal theory.

·

Claims that arose before

these or any prior Terms (including, but not limited to, claims relating to

advertising);

·

Claims that are

currently the subject of purported class action litigation in which you are not

a member of a certified class; and

·

Claims that may arise

after termination of these Terms.

For the purposes of this

Arbitration Agreement, references to "Adore Me.com "you," and

"us" include our respective subsidiaries, affiliates, agents,

employees, predecessors in interest, successors, and assigns, as well as all

authorized or unauthorized users or beneficiaries of services or products under

these Terms or any prior agreements between us.

Notwithstanding the

foregoing, either party may bring an individual action in small claims court.

This arbitration agreement does not preclude your bringing issues to the

attention of federal, state, or local agencies. Such agencies can, if the law

allows, seek relief against us on your behalf. You agree that, by entering into

these Terms, you and Adore Me.com are each waiving the right to a trial by jury

or to participate in a class action. These Terms evidence a transaction or

website use in interstate commerce, and thus the Federal Arbitration Act

governs the interpretation and enforcement of this provision. This arbitration

provision will survive termination of these Terms.

(b) A party who intends to seek arbitration

must first send, by U.S. certified mail, a written Notice of Dispute

("Notice") to the other party. A Notice to Adore Me.com should be

addressed to: Notice of Dispute, General Counsel, Adore Me.com, Corp., 499

7th Avenue (Fashion Tower), 19th Floor, South, 10018, New York, NY (the

"Notice Address"). The Notice must (a) describe the nature and basis

of the claim or dispute and (b) set forth the specific relief sought

("Demand"). If Adore Me.com and you do not reach an agreement to

resolve the claim within 30 days after the Notice is received, you or Adore

Me.com may commence an arbitration proceeding. During the arbitration, the

amount of any settlement offer made by Adore Me.com or you shall not be

disclosed to the arbitrator until after the arbitrator determines the amount,

if any, to which you or Adore Me.com is entitled.

(c) After Adore Me.com receives notice at

the Notice Address that you have commenced arbitration, it will promptly

reimburse you for your payment of the filing fee, unless your claim is for more

than $25,000. (Currently, the filing fee is $125 for claims under $10,000, but

this is subject to change by the arbitration provider. If you are unable to pay

this fee, Adore Me.com will pay it directly after receiving a written request

at the Notice Address.) The arbitration will be governed by the Commercial

Dispute Resolution Procedures and the Supplementary Procedures for Consumer

Related Disputes (collectively, the "AAA Rules") of the American

Arbitration Association (the "AAA"), as modified by these Terms, and

will be administered by the AAA. The AAA Rules are available online at

www.adr.org or by calling the AAA at ###-###-####.

The arbitrator is

bound by these Terms. Unless Adore Me.com and you agree otherwise, any

arbitration hearings will take place in the county (or parish) of your contact

address. If your claim is for $10,000 or less, you may choose whether the

arbitration will be conducted solely on the basis of documents submitted to the

arbitrator, by a telephonic hearing, or by an in-person hearing as established

by the AAA Rules. If you choose to proceed either in person or by telephone, we

may choose to respond only by telephone or submission. If your claim exceeds

$10,000, the AAA Rules will determine whether you have a right to a hearing.

Regardless of the manner in which the arbitration is conducted, the arbitrator

shall issue a reasoned written decision sufficient to explain the essential

findings of fact and conclusions of law on which the award is based. The

parties agree that any awards or findings of fact or conclusions of law made in

an arbitration of their dispute or claim are made only for the purposes of that

arbitration, and may not be used by any other person or entity in any later

arbitration of any dispute or claim involving Adore Me.com. The parties agree

that in any arbitration of a dispute or claim, neither party will rely for

preclusive effect on any award or finding of fact or conclusion of law made in

any other arbitration of any dispute or claim to which Adore Me.com was a

party. Except as otherwise provided for herein, Adore Me.com will pay all AAA

filing, administration, and arbitrator fees for any arbitration initiated in

accordance with the notice requirements above. If, however, the arbitrator

finds that either the substance of your claim or the relief sought in the

Demand is frivolous or brought for an improper purpose (as measured by the

standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment

of all such fees will be governed by the AAA Rules. In such case, you agree to

reimburse Adore Me.com for all monies previously disbursed by it that are

otherwise your obligation to pay under the AAA Rules. In addition, if you

initiate an arbitration in which you seek more than $25,000 in damages, the

payment of these fees will be governed by the AAA rules. An award may be

entered against a party who fails to appear at a duly noticed hearing.

(d) If, after finding in your favor in any

respect on the merits of your claim, the arbitrator issues you an award that is

greater than the value of Adore Me.com's last written settlement offer made

before an arbitrator was selected, then Adore Me.com will:

·

pay you either the

amount of the award or $2,000 ("the alternative payment"), whichever

is greater; and

·

pay your attorney, if

any, the amount of attorney's fees, and reimburse any expenses (including

expert witness fees and costs), that your attorney reasonably accrues for

investigation, preparing, and pursuing your claim in arbitration (the

"attorney's fees").

If Adore Me.com did

not make a written offer to settle the dispute before an arbitrator was

selected, you and your attorney will be entitled to receive the alternative

payment and the attorney's fees, respectively, if the arbitrator awards you any

relief on the merits. The arbitrator may make rulings and resolve disputes as

to the payment and reimbursement of fees, expenses, and the alternative payment

and the attorney's fees at any time during the proceeding and upon request from

either party made within 14 days of the arbitrator's ruling on the merits.

(e) The right to attorney's fees and

expenses discussed in paragraph (d) supplements any right to attorney's fees

and expenses you may have under applicable law. Thus, if you would be entitled

to a larger amount under applicable law, this provision does not preclude the

arbitrator from awarding you that amount. However, you may not recover

duplicative awards of attorney's fees or costs. Although under some laws Adore

Me.com may have a right to an award of attorney's fees and expenses if it

prevails in an arbitration, Adore Me.com will not seek such an award.

(f) The arbitrator may award injunctive

relief only in favor of the individual party seeking relief and only to the

extent necessary to provide relief warranted by that party's individual

claim. YOU AND ADORE ME.COM AGREE THAT EACH MAY BRING CLAIMS AGAINST THE

OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITIES AND NOT AS PLAINTIFFS OR CLASS

MEMBERS IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING OR IN THE CAPACITY

OF A PRIVATE ATTORNEY GENERAL. The arbitrator shall not have

the power to commit errors of law or legal reasoning, and the parties agree

that any injunctive award may be vacated or corrected on appeal by either party

to a court of competent jurisdiction for any such error. Each party will bear

its own costs and fees on any such appeal. The arbitrator shall not award

relief in excess of what these Terms provide or award punitive damages or any

other damages not measured by actual damages. Further, unless both you and

Adore Me.com agree otherwise, the arbitrator may not consolidate more than one

person's claims, and may not otherwise preside over any form of a

representative or class proceeding. If this specific proviso is found to be

unenforceable, then the entirety of this arbitration provision shall be null

and void.

(g) All aspects of the arbitration

proceeding, and any ruling, decision or award by the arbitrator, will be

strictly confidential, other than as part of an appeal to a court of competent

jurisdiction.

DISCLAIMER AND LIMITATION OF

LIABILITY

EXCEPT AS OTHERWISE

PROVIDED IN THE STANDARD TERMS OF SALE THAT GOVERN THE SALE OF EACH PRODUCT ON

THIS SITE, THE PRODUCTS OFFERED FOR SALE ON IT AND THE TRANSACTIONS CONDUCTED

THROUGH IT ARE PROVIDED BY ADORE ME ON AN "AS IS" BASIS. ADORE ME

MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO

THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS

INCLUDED ON THIS SITE EXCEPT AS PROVIDED HEREIN. TO THE FULL EXTENT PERMISSIBLE

BY APPLICABLE LAW, ADORE ME DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED,

INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA

ACCURACY AND SYSTEM INTEGRATION. THIS SITE MAY INCLUDE INACCURACIES, MISTAKES

OR TYPOGRAPHICAL ERRORS. ADORE ME DOES NOT WARRANT THAT THE CONTENT WILL BE

UNINTERRUPTED OR ERROR FREE.

TO THE MAXIMUM EXTENT

PERMITTED BY LAW, ADORE ME WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND

ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO INDIRECT,

INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES. TO THE

MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW ADORE ME'S TOTAL LIABILITY TO YOU

FOR ANY DAMAGES (REGARDLESS OF THE FOUNDATION FOR THE ACTION) SHALL NOT EXCEED

IN THE AGGREGATE THE AMOUNT OF FEES ACTUALLY PAID BY YOU TO ADORE ME DURING THE

MONTH IMMEDIATELY PRECEDING THE ACT ALLEGEDLY GIVING RISE TO ADORE ME'S

LIABILITY.

ADORE ME DISCLAIMS ALL

RESPONSIBILITY FOR DELAY CAUSED BY CIRCUMSTANCES OUTSIDE OUR CONTROL

INCLUDING NATURAL DISASTERS, POWER OUTAGES, TECHNICAL DIFFICULTIES, FIRE,

OR ANY OTHER FREAK OCCURRENCE THAT PREVENTS OUR SERVICE FROM RUNNING NORMALLY AND

SHALL IN NO WAY BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR

CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER IN RESPECT TO DELAY OR LOSS.

TYPOGRAPHICAL ERRORS

In the event a product

is listed at an incorrect price or with incorrect information due to

typographical error or error in pricing or product information received from

our suppliers, Adore Me shall have the right to refuse or cancel any orders

placed for product listed at the incorrect price. Adore Me shall have the right

to refuse or cancel any such orders whether or not the order has been confirmed

and your credit card charged. If your credit card has already been charged for

the purchase and your order is canceled, Adore Me shall immediately issue a

credit to your credit card account in the amount of the charge.

COPYRIGHT COMPLAINTS

All Site design, text,

graphics, the selection and arrangement thereof, Copyright © 2008-2011, Adore

Me.com, Corp. ALL RIGHTS RESERVED. Adore Me respects the intellectual property

of others. If you believe that your work has been copied in a way that

constitutes copyright infringement, please contact our Client Services.

TRADEMARKS

Adore Me, Adore

Me.com, the logo, all images and text, and all page headers, custom graphics

and button icons are service marks, trademarks, and/or trade dress of Adore Me.

All other trademarks, product names and company names or logos cited herein are

the property of their respective owners.

REMEDIES

You agree that Adore

Me's remedy at law for any actual or threatened breach of this Agreement would

be inadequate and that Adore Me shall be entitled to specific performance or

injunctive relief, or both, in addition to any damages that Adore Me may be legally

entitled to recover, together with reasonable expenses of any form of dispute

resolution, including, without limitation, attorneys' fees.

No right or remedy of

Adore Me shall be exclusive of any other, whether at law or in equity,

including without limitation damages injunctive relief, attorneys' fees and

expenses.

No instance of waiver

by Adore Me of its rights or remedies under these terms and conditions shall

imply any obligation to grant any similar, future or other waiver.

LINKS TO THIRD PARTY SITES

This Site may contain

links to websites controlled by parties other than Adore Me (each a "Third

Party Site"). Adore Me may work with certain partners and affiliates whose

sites are linked with Adore Me. Adore Me is not responsible for and does not endorse

or accept any responsibility for the availability, contents, products, services

or use of any Third Party Site, any web site accessed from a Third Party Site

or any changes or updates to such sites. Adore Me makes no guarantees about the

content or quality of the products or services provided by such sites. Adore Me

is not responsible for webcasting or any other form of transmission received

from any Third Party Site. Adore Me is providing these links to you only as a

convenience, and the inclusion of any link does not imply endorsement by Adore

Me of the Third Party Site. You acknowledge that you bear all risks associated

with access to and use of content provided on a Third Party Site and agree that

Adore Me is not responsible for any loss or damage of any sort you may incur

from dealing with a third party. You should contact the site administrator for

the applicable Third Party Site if you have any concerns regarding such links

or the content located on any such Third Party Site.

ADDITIONAL TERMS

All prices displayed

on the site as displayed as VIP prices.

By continuing your

membership, you accept and agree to the terms of this Membership Agreement and

any changes made by us to it once we notify you of these changes. If you do not

wish to be bound by this Agreement, please see above for how to cancel your

membership. Your edits or changes to either the online or offline versions of

this Agreement or a membership offer will not be effective, regardless of form.

You must provide and

keep us up to date with accurate member information, including your name,

address, credit card number and expiration dates. You agree that we may update

your information with information your bank or credit card issuer may supply,

or other information available to us. All such personal information is subject

to the Adore Me Privacy Policy, incorporated into this Agreement. We are not

responsible for any fees or charges that your bank or credit card issuer may

apply. If your credit card issuer reverses a charge to your credit card, we may

bill your account directly and seek payment by another method including a

mailed statement.

Promotional offers

cannot be combined.

Best regards,

Review: I followed an advertisement from [redacted] to Adore me and ordered a set of bra and panty for $24.95. I recevied the product and it was fine.

However, several months later, when I checked my bank statements, I found that Adore Me charged me a monthly fee of $39.95 (total of 2 months).

I called and tried to get an refund and ask about how the charge is for. They told me that I am on a VIP membership program which the charged $39.95 will turn into store credit.

I've never agreed to join the said program but they insisted that I picked that option when I was placing my first order.

I never received any communication about the said VIP membership program.

At the end, they are only willing to refund one of the $39.95 since they have a "30 day refund policy"

Since they didn't communicate clearly about the membership program, I feel scammed and I don't think this is a honest business practice.Desired Settlement: Refund my other $39.95

Business

Response:

AdoreMe, Inc499 7th Avenue, 19th FloorNew York, NY 10018Phone: [redacted] The Revdex.com, [redacted]

[redacted], December [redacted], 2014 This is in reply to the complaint ID [redacted].Thank you so much for contacting us.First of all, we would like to apologize to the customer for any inconvenience we may have caused them. In regards to the membership, we would like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1). Customers just need to click on the „What do I need to do as a VIP?” button and they receive the information regarding the VIP membership (as seen in image #2).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. The membership confirmation email was sent to the customer on 2014-09-** (as seen in image #3). The customer was also sent notification emails, that can also bee seen in image #3. Unfortunately, it appears that the customer did not open these emails.VIP members who do not shop or skip by the [redacted] day of each month ([redacted]), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day [redacted]) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits. Customers are able to request a refund directly, here: [redacted], within 30 days of the charge. Please note that in order to be eligible fora refund of store credit charged beyond 30 days, customers must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our 30 day limit to request a refund.Upon further investigation, we see that the customers was unsubscribed from the membership and was refunded November’s store credit of $39.95. Moreover, the customer used the remaining store credit of $39.95 to place order #[redacted] (see attached image #4) and chose the VIP membership option upon placing this order. The customer was again unsubscribed on 2014-11-**. As the customer was unsubscribed from the VIP membership, they will not need to shop or skip the month and there will be no other charges for store credit.If there are further comments questions or concerns, please let us know. Best regards, [redacted]Phone: [redacted]