Adore Me, Inc. Reviews (1542)
View Photos
Adore Me, Inc. Rating
Description: ONLINE RETAILER, LINGERIE, SWIMWEAR & ACCESSORIES, CLOTHING-RETAIL
Address: 499 7th Avenue, 19th Floor, South, New York, New York, United States, 10018
Web: |
|
Add contact information for Adore Me, Inc.
Add new contacts
ADVERTISEMENT
Review: I made my purchase from AdoreMe.com on March **, 2014 (Order #: [redacted]). When I received my package on March **, 2014, I noticed I was missing an item. I attempted to call the company within the hours of operation listed on the website (Monday-Friday 8:30am - 8:30pm EST) but was unable to get an answer. I then sent an email to customer service (on March **, 2014) explaining my issue. On March **, 2014, the customer care representative, [redacted], responded and told me to send back the incomplete set and call them on the number listed on their website (###-###-####). I attempted to call the company several times within the specified operating hours and was unable to get an answer, regardless of the fact that I tried every extension. Unfortunately, I reside in a dormitory and do not have the privilege of sending outgoing mail. I wrote an email to customer care representative [redacted] (on March **, 2014) stating that I did not have access to outgoing mail, and asked if she could possibly send me the missing items separately. [redacted] responded on March **, 2014. In her response, she asked that I call the [redacted] listed on the website yet again. As soon I received her email, I dialed the [redacted] again, and still was unable to get an answer. In my last email sent to [redacted] (March **, 2014), I informed her that if my issue was not resolved in 24 hours, I will be filing a complaint with the [redacted]. It has been 24 hours, and I have yet to receive a response from [redacted]. I am very disgusted with the way this company is handling me as a paying customer. I do not appreciate the amount of time and effort I have had to put into this process. I would not recommend this company to anyone, and I am immensely shocked at the unprofessional behavior this company exhibits.Desired Settlement: I would like to receive my complete order ([redacted] complete with thigh high attachments), and cancel my account with this company.
Business
Response:
Dear [redacted],
This is in reply to the complaint ID [redacted].
Thank you so much for contacting us.
Our sets are sold in a complete set. If the customer was sent an incomplete set, they will have to exchange the one they received. This way, we can send them a brand new set.
Free Exchanges To The U.S & Canada
Request your exchange and process it on the spot! You will immediately receive a voucher for the exchange order. Free tracking is included for all U.S. orders. We recommend Canadian shoppers purchase insurance for all shipments. Exchanged orders must be returned to our warehouse within 30 days, or pay for the exchange voucher in full. Final sale items may be exchanged for the same style, different size while stock lasts.
Easy returns
Returns are easy and convenient! Free tracking is included for all addresses within the U.S. We recommend Canadian shoppers purchase insurance for all shipments. Each returned set is subject to a $5.95 restocking fee. Final sale items are not eligible for returns.
1. Make sure to ship back your entire set in its new, unworn condition* within 30 days of delivery. Sets received 30 days after delivery, or incomplete sets will not be accepted.
2. Complete your exchange & return form available Here or under My Orders.
3. Repack items in their original packaging and seal the box securely with tape. If your poly-mailer is not reusable, simply send your items in the Adore Me box.
4. Please print your pre-paid Return Label and affix to your original package. You must cover or remove any original shipping information. If not, your package might be lost or rejected by the warehouse.
5. Schedule a pickup, give the package to your mailman, drop it in your mailbox, at work or at a post office without waiting in line. Please do not return packages to self-serve drop boxes as this may result in delays. Allow 30 days for us to process your request upon receipt.
Note: Again, Adore Me does not offer any tracking services on labels for exchanges or returns from Canada, and is not responsible for lost packages. Customers are welcome to purchase alternative shipping methods that allow for tracking or insurance on the package.
* Items not in new or unworn condition will be rejected during the sanitary inspection, and will be shipped back.
Best regards,[redacted]
Consumer
Response:
[redacted]:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As I stated in the original complaint, and previously communicated to [redacted], I live in a dormitory and I do not have access to outgoing mail so I do not see how it is possible for me to exchange the set. I do not understand why the thigh high attachments can not be shipped separately, as I am sure the value of them is less than $1 combined.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As previously stated, my bank account was illegally debited a total of $119.85. According to my bank statement, AdoreMe charged my account on:
4/**/14 - $39.95
5/**/14 - $39.95
6/**/14 - $39.95
This transaction was unauthorized due to the fact that I asked to be unsubscribed from VIP membership on March **, 2014 (picture attached). I also stated in that request that I wanted my money refunded for the purchase that arrived missing items, and for my entire account with AdoreMe to be terminated.
AdoreMe states that they refunded $39.95 of the debited $119.85 today (6/**/14), but according to my bank statement, there have been no deposits on AdoreMe's behalf. The alleged $39.95 was not refunded to me, and my account has yet to be terminated. Attached is a picture showing that not only is my account still intact, but that I have a store credit of $79.90 still remaining. While I would love to call AdoreMe and discuss this ongoing matter, I have attempted to contact them numerous times, on several occasions, on all extensions, and my call was never answered.
Best Regards,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
[redacted]
Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the customer’s case, and see that they have since reached us and been unsubscribed
as of 6/**/2014 as well as refunded in the amount of $39.95 for the month of June.
We are not trying by any means to force customers in a subscription program.
I have attached below a screen shot of the shopping cart with the two payment options (as seen in image #1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image #2):
The customer did not skip or make a purchase in
April and was charged on 04/**/2014, 05/**//2014, and 06/**/2014. As previously
stated I have refunded her and, unsubscribed her from the VIP Membership.
Action taken on this customer’s account (as seen in image #3):
For any remaining store credit that exceeds our
30 day refund policy please contact our claims department:
To request a credit refund, please contact our customer service
department. All refunds are subject to our Refund Policy.
Please note: Credits
resulting from the monthly charge on the [redacted] are only eligible for a refund up
to 30 days past the date of the charge. In order to be eligible for a refund
of store credit beyond 30 days, you must write a letter to our claims
department explaining the case and why you were not able to call within our 30
day limit to request a refund. Please include your email address in the letter.
All requests sent to the claims department must be typed and mailed to:
We will analyze your case
and provide an answer by email within 10 business days (from the postmarked
date) if you are from the U.S. or 1 month (from the postmarked date) if
you are from Canada or another country.
Store credit refunds are at
the sole discretion of Adore Me.com. Orders placed using Groupon, will not be
partially refunded for sets not received. The only way to receive a refund for
orders placed with a Groupon, is to return the entire order.
Please also refer to our How It Works section, for additional details.
Best regards,
Review: I made a one time purchase not realizing I was signing myself up to be charged for a monthly fee. I have called several times and it is almost impossible to get through to a representative. When I finally did get someone on the line I asked them if they could refund the full $159.80, well the lady I spoke to said no that they could only refund for the last 30 days. So I asked her if I could speak with a [redacted] she said no, I asked her when I could speak with a [redacted] and she said that even if a [redacted] was there that she would have to fill out a form which could take up to 24-48 hrs to get a call back. I asked her very nicely to please fill out the form so I could speak with the [redacted], she refunded my account for the charge that month and I waited. I never go a call or a voice message left on my phone with a call back number, nothing. I checked my bank account this weekend and there is another charge on 6/*/14 for 39.95. My only request is a full refund of the $159.80 I was charged I also want my account with this company fully cancelled and I will never place an order from this website again.
Thank you,Desired Settlement: Please refund my account $159.80 and cancel my account with this website.
Business
Response:
[redacted]
Dear Revdex.com,
This is in reply to the
complaint ID[redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 6/**/2014 as well as refunded in the amount of $39.95 for the month of
June.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent a
membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in August
and was charged on 03/*/2014, 04/**//2014, 05/**/2014 but contacted us on 05/**/2014
and was refunded but not unsubscribed at the time she called. As previously
stated I have refunded her and, unsubscribed.
For any remaining store credit that exceeds our
30 day refund policy please contact our claims department:
To
request a credit refund, please contact our customer service
department. All refunds are subject to our Refund Policy.
Please note:
Credits resulting from the monthly charge on the [redacted] are only eligible for a
refund up to 30 days past the date of the charge. In order to be eligible for a refund
of store credit beyond 30 days, you must write a letter to our claims
department explaining the case and why you were not able to call within our 30
day limit to request a refund. Please include your email address in the letter.
All requests sent to the claims department must be typed and mailed to:
We
will analyze your case and provide an answer by email within 10 business days
(from the postmarked date) if you are from the U.S. or 1 month (from the
postmarked date) if you are from Canada or another country.
Store
credit refunds are at the sole discretion of Adore Me.com. Orders placed using
Groupon, will not be partially refunded for sets not received. The only way to
receive a refund for orders placed with a Groupon, is to return the entire
order.
Please also refer to our How It Works section,
for additional details.
Best regards,
Companies such as AdoreMe, who auto-subscribe you into their services need to make it more clear what you're signing up for. While there is small, non-descript writing when you purchase, it is in no way something a customer can actually read when they're concerned with trying to make an accurate purchase.
More over, it took FIVE conversations and TWO online attempts for me to unenroll for the VIP membership. The customer service rep who was contacting me via email refused to help me over email or phone and instead, kept sending me the same link.
Shady business practice that in no way helps the consumer. Additionally, monthly emails go to spam so you could pay for months before noticing what's happening.
Review: I signed up for this service because of a deal that they provided for a $19 purchase. I made this purchase and even recommended this company to 5 people. Little did I know that I have been charged since June of 2013 an amount of $39.95 with nothing but an email notification to let me know of this charge. Clever trick as I would never think to open an email from this company thinking it's spam. I have been charged over $300 by this company and they refuse to provide a refund regardless of my efforts (I even had my bank call). Now, after a more than unhelpful call with customer service, I have unsubscribed and been given a store credit of $319 for cheap, badly made lingerie that I will be forced to purchase. The only reason this company still exists is probably because of scams like these. It should be illegal for companies to do this to people.Desired Settlement: I would like a refund for the $319.60 put back on my card
Business
Response:
Dear RevDex.com,
This is in reply to the complaint ID [redacted].
Thank you so much for contacting us.
I looked into the customer’s case, and see that they have since reached us and been unsubscribed as of 3/**/2014.
We are not trying by any means to force customers in a subscription program.
I have attached below a screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent a membership confirmation email, then two reminder emails before the fifth reminding them to either skip the month or make a purchase. Customers who do neither before the fifth are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in January
and was charged on 8/*/2013, 9/*/2013, 10/*/2013, 11/*/2013, 12/*/2013, 1/*/2014,
2/*/2014, 3/*/2014, but contacted us on 3/**/20114. There is no further action
to be made to fulfill this customer’s request. They will not be charged unless
they make a purchase on their own behalf.
For any previous store credit refunds:
The VIP membership is a
program offered to our customers willing to enjoy even more benefits from Adore
Me. By enrolling to this program, you have "VIP only" perks, like
special prices on any of your purchase, early access to new products release or
free sets after 6 purchases. All benefits of the VIP membership are explained
in detail on the website. By enrolling in the VIP membership program, you have
limited commitment: visit us monthly to decide if we you want to purchase a
product or skip for the given month. Should you not visit us, we will credit
your Adore Me account with a store credit and your credit card will be charged
of the same amount. The store credit can be used to make purchase on our
website at any time.
VIP members that
neither select a lingerie set nor skip the month by clicking the Skip the Month
button before the [redacted] day of the month (11:59:59 p.m. EST), will be charged the
monthly dues and will receive a store credit. All store credits can be redeemed
within 12 months of receiving the credit. Preferred recurring members that do
skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their
minds and purchase any available item in their showrooms.
We offer for free the
option to our VIP member to enroll in the payment vacation program, by which
they don't have to visit our website for a period of three months without being
charged. They still enjoy all the VIP perks during this period and will receive
a notification by email at the end of the latter to remind our VIP members that
this payment vacation period is due soon. To enroll in the payment vacation
program, please contact the customer care call center.
To request a credit refund, please contact our Client Services. All refunds are subject to our
Refund Policy. Please note: Credits resulting from the monthly charge on the
[redacted] are only eligible for a refund up to 30 days past the date of the charge.
In order to be eligible for a refund of store credit charged beyond 30 days,
you must write a letter to our claims department explaining the case and why
you were not able to call within our 30 day limit to request a refund. Please
include your email address in the letter. All requests sent to the claims
department must be typed and mailed to:
Adore Me : Claims
We will analyze your
case and provide an answer by email within 10 business days (from the moment
you mailed out the letter) if you are from the US or 1 month (from the
moment you mailed the letter) if you are from Canada or other states.
Store credit refunds
are at the sole discretion of AdoreMe.com and are subject to a $5.95 processing
fee to be deducted from the amount refunded to the card used for
purchase. Orders placed using [redacted], will not be partially refunded for
sets not received. The only way to receive a refund for orders placed using a
[redacted], is to send back the full order.
Best regards,
Review: I ordered lingerie in February 2014 didn't like the quality and returned it. I then found out this company has been charging me $39. a month fee on a credit card that didn't verify the charges and the credit card only sends me on line statements. Adore me claims I joined their club. I called and told them why would I authorize a $39 a month fee for no product. The only product I received I returned and told them to give me a refund. They refunded December's fee only and cancelled "the VIP" membership that I never joined. This is fraudulent they probably had some fine print I didn't see and I would never spend $39 a month to received nothing in return. How many other people are they scamming? This has costs me $400 for absolutely nothing in return.Desired Settlement: I want them to refund my credit card. Why should I pay for a service I never wanted and I never received any benefit. I returned the product and they did refund me for the cheap product. But I had no idea they were charging me for a membership I never asked for or would have knowingly subscribed to.
Business
Response:
[redacted]
[redacted] This is in reply to the complaint ID #[redacted]Thank you so much for contacting us.First of all, we would like to apologize to the customer for any inconvenience we may have caused them. In regards to the membership, we would like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skipthe month or make a purchase. Emails regarding membership sent to the customer in question can be seen attached in image# 2. It appears that the customer has viewed the membership confirmation email that was sent on February [redacted], 2014, in which the terms of the membership were explained.VIP members who do not shop or skip by the [redacted] day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit that they can use towards any purchase on the website. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits. Customers are given the option to request a refund directly, here: [redacted],within 30 days of the charge.In order to be eligible for a refund of store credit charged beyond 30 days, the customer must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our 30 day limit to request a refund. All requests sent to the Claims department must be typed and mailed OR emailed to:[redacted]
[redacted]OR[redacted]If there are further comments questions or concerns, please let us know. Best regards, [redacted]
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did not open any email from this business or receive any emails advising me of these charges. Why would I do this when I returned the item in question and advised them when I returned the item I didn't want any future items. This is totally a scam.............
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]
Business
Response:
[redacted]
[redacted] Friday, January [redacted], 2015This is in reply to the customer’s rejection of our answer to complaint #[redacted]As stated in our Terms and Conditions, here: [redacted], customers can cancel their membership at any time by calling Client Services (8:30-8:30 M-F EST) and speaking with a representative . Customers who unsubscribe from the membership receive a confirmation email from our representatives.Upon checking the customer’s account, we see that they were unsubscribed on 2014-12-**. Moreover, all the store credit charges occurred prior to this date and the customer was sent automated emails regarding every charge (as seen in the image attached to the previous reply). Customers are able to request a refund directly, here: [redacted], within 30 days of the charge.As we previously mentioned, in order to be eligible for a refund of store credit charged beyond 30 days, the customer must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our 30 day limit to request a refund. All requests sent to the Claims department must be typedand mailed OR emailed to:[redacted]
[redacted]OR[redacted]If there are further comments questions or concerns, please let us know. Best regards, [redacted]
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
this is an email scsm I never received emails that I would be charged. This business should be closed. I guess I will request in writing a refund and contact the FBI or any other agency I can to get these scam artist closed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Made the mistake of buying something from this company and found that they were billing me 39.95 a month without my knowledge or authorization. Cannot contact customer service - 45+ minute wait times when calling their CS# -and get no timely response using e-mail.
Received an e-mail in my promotions tab telling me I had a $39.95 "credit". Checked my bank account and found that I had a "credit" because they had charged my card for $39.95!! Have had to cancel my card but am unable to contact Adore Me to delete my account info.
The place is running a scam.
Review: The company operates on a loosely scam-based model, where you have to press a button every month in order to NOT be charged $40. I liked the products offered, so I decided it wasn't that big of a deal to put up with. A few months after signing up to the website, I started receiving fraudulent charges on my card. Despite clicking their buttons, I was charged $40 in July. I contacted the company and informed them of this, at which time I was told via email by [redacted], "it is no trouble to get you refunded for your July store credit. Simply give us a call on our customer service line and we would be happy to process this for you." When I contacted the company to get this resolved, I was told 30 days had past and I could no longer get a refund on the credit. In [redacted]'s email, no indication of a time restraint was given. In the following months, I was fraudulently charged two more times even when the "skip the month" button was clicked. I ended up with a store credit balance of $119.85 due to three $39.95 charges in July, September, and November. After complaining yet again about fraudulent charges, miraculously they stopped happening. Huh.
I logged into my account a few months ago to skip the month and noticed that my store credits had gone down to $79.90. I called customer service to ask what was going on and was told that the store credit expires after a year and that $39.95 was now gone and unusable. Again, another bit of information I was never informed of. He said that I should just spend the money on merchandise.
Adore Me charged my card three times without my permission, refused to give me my money back, then said I couldn't use said money on merchandise.Desired Settlement: I had $119.85 stolen from Adore Me that needs to be returned, and my account closed.
Business
Response:
[redacted]
This is in reply to complaint # [redacted].Thank you so much for contacting us.Regarding the subscription program, we are not trying by any means to force customers to join. I have attached a screen shot of the shopping cart with the two payment options (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email, then two reminder emails before the [redacted] reminding them to either skip the month or make a purchase. Customers who do neither before the [redacted] are charged $39.95, which turns to store credit.In regards to the store credit that was charged on July [redacted], these charges were not fraudulent. As seen in attached Image #2, the customer did not successfully skip the month. This also applies to the charges in September and November.The customer contacted us on July [redacted] 2013 by email regarding the charge in July, and we responded on July [redacted] 2013, well within our 30 day refund policy. Unfortunately, the customer did not contact us by telephone within that time frame to request a refund.Moreover, we regret that the shopper did not understand our time limitations - this 30 day refund policy is stated in our How It Works page [redacted], in the credit confirmation email the customer received and opened following the charge (see attached image #3) and in our terms and conditions: [redacted].It is clearly mentioned that credits resulting from the monthly charge on the [redacted] are only eligible for a refund up to 30 days past the date of the charge and that credits expire 12 months after the charge (as seen image #4). By using the Adore Me.com, Corp. website the customer agrees to follow and be bound by our Terms and Conditions. That being said, there is no problem unsubscribing the customer from the membership. They simply need to contact our Client Services, Monday – Friday 8:30 a.m. – 8:30 p.m. (EST), not including weekends and holidays. Best regards,[redacted]
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Re-stating the policy is not even an attempt to solve this matter. I did not protest the validity of my subscription to the program. However unethical it may be, I am aware that is what I signed up for.I also did not protest the fact that an email (just one, not two) is sent regarding skipping or purchasing before the [redacted]. However, I am protesting the fact that, despite skipping the month, I was charged three times. While the AdoreMe system may state that I did not skip the month, I most certainly did. Had I simply forgotten to skip the month, why would I have reached out to customer service that same day stating that I was charged even though I skipped the month? Then again two more times? Three times, I clicked a button that told this company not to charge my card and it was charged anyway. If the system didn’t process my authorization denial, that’s on the company system, NOT on me. It was not relayed to me that I had 30 days to get this refund. It seems AdoreMe can’t get a grip on how they want to process refunds. Reading through the hundreds of Revdex.com complaints, some say they were told to send an email, write a letter, or call in, only to be told it could not be processed in that manner. Nearly every complaint is responded to with a different method of dealing with a refund. How many hoops do your honest customers need to jump through, AdoreMe? A customer should not have to go to such great lengths to receive a refund when their card was fraudulently charged. It is absolutely ludicrous that it is so easy to sign someone up for their card to be charged every month, yet dealing with fraud is apparently so difficult. I am eagerly waiting a real response, one that actually addresses my complaint. I’ve heard enough policy regurgitation through email and on the phone. I still have not received a response that covers why I was fraudulently charged three times, and why that money has now disappeared.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
[redacted]
This is in reply to the customer’s rejection of our answer to complaint #[redacted]First of all, we would like to explain how it works: in the course of this year we changed our policy in order to simplify the refund process and customers are able to request a refund directly, here: [redacted], within 30 days of the charge, as an alternative to requesting the refund by telephone. Also, as mentioned in our Terms and Conditions: [redacted], in order to be eligible for a refund of store credit charged beyond 30 days, customers must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our 30 day limit to request a refund. We analyze the cases and provide an answer within 10 business days. That being said, it was never our intention to confuse customers and we would like to apologize to the customer for any inconvenience that was caused.Unfortunately, as mentioned before, store credit expires after 1 year and we are unable to refund expired store credit. However, we have restored the customer’s store credit, as we do understand that the customer intended to skip the month at that given time and was unable to, because of a possible glitch. The customer now has $119.85 store credit that they can apply towards a purchase. We have also unsubscribed the customer from the membership as per their request, therefore the customer will need to use the store credit as a Pay As You Go customer when they place an order.If there are further comments questions or concerns, please let us know. Best regards, [redacted]
Review: The company had charged me for two transactions I had not made one 45.10 the other 50.59 they also owe me about 39.95 for a return I made in July/august. none of the transactions charged to my credit card show up in my order history for adore me. Also they have another address I did not add linked to my account with a different email address then what I provided. I have tried to talk to customer service about the problem I'm not sure if she was having a bad day or if the call was to long I was put on hold and they hung up. My credit card company took care of the two charges and adore me is now trying to recharge me.Desired Settlement: I hope they get the bugs in there service program fixed. I also want the refund for the return I made ages ago. I also want to be completely remove from their data base after everything is settled so I no longer have to worry about the fraudulent charges from this company.
Business
Response:
[redacted]
This is in reply to the complaint ID #[redacted]. Thank you so much for contacting us.
Upon investigating this issue we see that , with their first order, the customer chose the VIP membership option. The VIP Membership is one of two payment options (the other is Pay As You Go, a one-time purchase option) customers select during checkout with their first order (see attached image #1). Customers who select the VIP Membership
option during checkout are sent a membership confirmation email, then two reminder emails before the [redacted] reminding them to either skip the month or make a purchase. Customers who do neither before the [redacted] are charged $39.95, which turns to store credit available for their use at any time. To cancel the VIP membership, it is necessary to contact our Client Services. Our Customer Care Center is open Monday – Friday 8:30 a.m. – 8:30 p.m. (EST), not including weekends and holidays.
Regarding the returned order, # [redacted], this was placed with an exchange code, [redacted], (see attached image #2). There were not any transactions captured by our system, so our system couldn't automatically refund the customer. The transaction we captured and we can actually refund is the one from Jun ** for $24.97 USD, Order #[redacted] – the customer placed this order using a discount code, purchased 2 sets for $49.94 (see attached image #3) and returned one of the sets for an exchange. That being said, we have refunded the customer for this transaction (see attached image #4).
We apologize for any miscommunication the customer may have experienced with our customer service so far. It is certainly not our intention to frustrate shoppers. Moreover, our developers are currently investigating the glitch that the customer mentioned in the complaint, in order to prevent it from reoccurring.
Best regards,
Review: Among multiple issues that I have had with this business including poor quality in clothing and not allowing credit to be returned to my credit card (I was not aware I would be charged every month so the store credit built up substantially - my fault for not being more careful while reading the small print/researching the company) I was forced to use the credits and go on a "Payment Vacation" so that my credit card would not continue to be charged. After receiving my package and having to pay an a additional $50 for customs, I decided the credit amount left on my Adore Me account was not worth the ridiculous America to Canada customs fee (I order things from the States often and have never had to pay such an outrageous amount). First I emailed and received a reply stating that due to security reasons they could not cancel my account via email and to telephone the company (I guess there are no security issues while signing up online and charging my credit card monthly.) So I called and was told that my account was frozen and they can not delete my account until September [redacted]. I do not trust this company with my personal and financial information. Customer service was horrible and insulting. I spoke with a computer technician who specializes in programing and was told it should not be an issue to delete my information from their system Today.Desired Settlement: I would like my account cancelled and all of my information deleted from Adore Me's (and any site/company related to Adore Me) database today.
Business
Response:
[redacted]
Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 8/[redacted]/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in March
and was charged on 03/**//2014, 04/**/2014, 05/06/2014 and 06/**/2014 but contacted
us on 07/**/2014 and agreed to be placed on a payment vacation for the
following 3 months at the time she called. As previously stated this customer
was already unsubscribed.
Best regards,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Did you read my complaint? The sign up was not the issue. I want my Account completely deleted from your system so that I don't ever have to hear from you or contact you to remove myself from your system again. I have attached an email stating that my account cannot be deleted due to being on the "payment vacation" (which is what I assume you refer to as being "deactivated") this "deactivation" is not permanent. Please make it permanent.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I refuse to contact this company personally as they offer such awful customer service and do not complete requests - which is why I am contacting the Revdex.com so that this situation can be documented and resolved. I continue to receive emails from Adore Me (see attached dated August **) and they obviously have not deleted me from their system as they provided a screen shot with my name present on their system. Why is my request so difficult to address and complete? This is ridiculous.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
[redacted]
Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 8/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in March
and was charged on 03/[redacted]/2014, 04/**/2014, 05/**/2014 and 06/**/2014 but contacted
us on 07/**/2014 and agreed to be placed on a payment vacation for the
following 3 months at the time she called. As previously stated this customer
was already unsubscribed.
In order to stop receiving emails this customer
must unsubscribe from the emailing list by going to one of the promotional
emails and at the bottom of that email clicking unsubscribe from all emails.
The promotional emailing list is separate from the customer’s account. I went
ahead and removed this customer from the emailing list today please allow 24
hours after today’s date 9/*/2014 to stop receiving emails
Best regards,
Review: I ordered a product November [redacted] 2014, still have not received it. First time I called customer service they said that they would give me a call back, which they did. But then they called back to say that the product never went out and that they would replace the product. The only problem is that I told them that I ordered when I did so I had enough time to receive the product by a certain date. They are aware of this.
I asked if the shipping could be expedited to make up for the lost order, and they said only if I pay an additional fee. The product was misplaced as an error on their end, using their regular shipping practices. No matter who's error it was, they are responsible for their customers getting their products. As good faith I should not have to pay to have the shipping expedited. Especially since their current carrier is already at fault.
I asked to speak with a supervisor, and they said I would receive a call back. As of today I still have not received any call back from a supervisor, in fact the Customer Service representatives keep saying "I'm on her list" for a call back, and I STILL have not received my order. I should not have to keep calling for service, only for Customer Service to repeatedly brush me off.
If I had know that the service was going to be this bad I would have paid for the expedited shipping in the first place, now my event is this week and I do not have my items nor have I received any communication from Customer Service.
All I asked is that they expedite the shipping as good faith given how long it has taken them to resolve this issue. At this point I don't think that is too much to ask.Desired Settlement: I would like my items shipped to me using expedited shipping.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Review: Website deceives customers by signing them up for paid membership without customer's knowledge or consent.Desired Settlement: Remove all personal information from their system and to not charge my account monthly.
Business
Response:
[redacted]
Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 8/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not receive any additional
charges other than for the order they placed on 08/**/2014. As previously
stated this customer was already unsubscribed.
Best regards,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Review: I made a $25 purchase in Feb and got automatically signed up as a VIP member (which charges you $39.95 every month) without knowing it. After I found out about their VIP membership and before they charged me any money, I called Adore me customer service and canceled the membership. But they've been charging me $39.95 for 3 months until I found out. I called the customer to get the last month $39.95 refunded but was told that I have to write a letter to claim for a refund for any charges made one month earlier. I have to wait for one month to get respond for whether they are going to refund me. While waiting, I just fund out that they are still charging me, without any reminder. I am just furious. It is a total scam.Desired Settlement: Refund all the money charged on my credit card and stop charging me!
Business
Response:
[redacted]
Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 7/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image #1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image #2):
The customer did not skip or make a purchase in April
and was charged on 04/[redacted]/2014, 05/[redacted]2014, 6/*/2014, and 7/*/2014 but
contacted us on 6/24/2014 and was refunded for the month of June. This customer
later contacted our claims department and was refunded by the claims department
on 7/*/2014 for the remaining balance of $119.85. This customer has already
been refunded and also unsubscribed as previously stated.
Best regards,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Review: I ordered two items that didn’t fit. I exchanged them for new sizes, as soon as I got it; I realized I ordered a size smaller instead of a size bigger. I put it right in the bag and return it. Two months later I’m still waiting for my refund. Was informed that their warehouse is rejecting all returns and that’s why is taken longer than expected. Called back after two months and was told my items are being rejected, because I wore it. I never even tried it on. if it’s been rejected why are they offering me a code to purchase a new item. I just want my money back. STAYS AWAY, TOTAL RIP OFF. I wish I read reviews before I ordered.
Business
Response:
Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 3/**/2014 as well as refunded $39.95.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are
sent a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in August
and was charged on 3/**/2014 but did not contact us until 3/**/2014.
Best regards,
Review: I ordered a bra set from Adore me on 12-**-14 and received it. It was a one time purchase. I charged it to my [redacted] credit Card. It is a card that I pay monthly and so after paying off the charge I did not check my card balance again till the following month. At that time I noticed 2 more charges from Adore me for 39.95 each. one on 1-**-15 and one on 2-*-15. I called my credit card company and disputed the charges and my card company said that they were recurring charges . I did NOT sign up for any further purchases!! I had to cancel my card and order a new one. I have not heard if I will receive my money back yet. I find Adore me' s way of doing business very deceptive as I saw nothing in the ordering that said I would be expected to buy something monthly I only ordered and received the first item and never ordered or received anything else. I tried calling their phone number repeatedly after I found out about the fraudulent charges and the phone hangs up immediatlyDesired Settlement: I expect Adore me co. to refund the 2 charges of 39.95 and I hope that the Revdex.com does something to prevent that company from taking advantage of other customers with these unenexpected charges. It should have very clearly stated that one time purchases become recurring, if that is the way they run their business it is disgraceful!
Business
Response:
AdoreMe, Inc[redacted]Phone: [redacted] The Revdex.com, [redacted], March[redacted], 2015 This is in reply to the complaint ID # [redacted].In regards to the membership, we would like toexplain how it works. We have attached a screen shot of the shopping cartwith the two payment options offered to the customers at checkout (as seen inimage #1).Customers who select the VIP Membership optionduring checkout are sent a membership confirmation email (in which the terms of the membership areexplained). The membership confirmation email was sent to the customer on 2014-12-** (as seen in image#2). Unfortunately, it appears that the customer did not open this email. VIP members who do not shop or skip by the 6th day ofeach month (11:59:59 p.m. EST), are charged $39.95 and receive the sameamount in store credit. VIP members who do skip the month (before the 6thday 11:59:59 p.m. EST) may change their minds and are free to shopany item in their showroom throughout the month. Please note this is anautomatic billing, and members who do not participate in the activemembership may accumulate store credits. Customers are able to request a refund directly,here: http://www.adoreme.com/charges,within 30 days of the charge.Upon further investigation, we see that the customerinitiated a chargeback with their bank regarding February’s store credit(seeattached image #3). Until the bank concludes the investigation we are unable torefund the customer .For the remaining store credit of $39.95, the customer needsto contact our Claims department. In order to be eligible for a refund ofstore credit charged beyond 30 days, the customer must write a letter orsend an email to our Claims department explaining the case and whythey were not able to request a refund within our 30 day limit. All requests sent to the Claims departmentmust be typed and mailed OR emailed to:Adore Me: Claims[redacted]OR[redacted]We will provide an answer by email within 10 business days.Moreover, please note that the customer has been automatically unsubscribed from the membership. If there are further comments, questions or concerns, please let us know. Best regards,[redacted] Phone: [redacted]
Review: After originally purchasing items from their website, I was unknowingly signed up for the VIP program that deducts 39.95 monthly from my debit card account. I have called to cancel and ask for a refund several times. I am told I can not get a full refund for what's in my "adore me" account, but only for the amount most recently deducted. After several calls requesting cancellation adore me simply puts my account "on hold" and then the automatic deduction start right up again.Desired Settlement: I am demanding a refund for the total amount of my "adore me" credit, which is up to approx. $240.00 not just the most recent amount deducted. I also request an actual closure of the account and an acknowledgement from adoreme.com that they understand any future deduction will be considered fraudulent
Business
Response:
[redacted]
[redacted] This is in reply to the complaint ID # [redacted]In regards to the membership, we would like toexplain how it works. We have attached a screen shot of the shopping cartwith the two payment options offered to the customers at checkout (as seen inimage #1).Customers who select the VIP Membership optionduring checkout are sent a membership confirmation email (in which the terms of the membership areexplained). The membership confirmation email was sent to the customer on 2014-04-** (as seen in image #2). Unfortunately, it appears that the customer did not openthis email. VIP members who do not shop or skip by the [redacted] day ofeach month (11:59:59 p.m. EST), are charged $39.95 and receive the sameamount in store credit. VIP members who do skip the month (before the [redacted]day 11:59:59 p.m. EST) may change their minds and are free to shopany item in their showroom throughout the month. Please note this is anautomatic billing, and members who do not participate in the activemembership may accumulate store credits. Customers are able to request a refund directly, here: [redacted],within 30 days of the charge.Upon further investigation, we see that the customer didrequest a refund of February’s $39.95 store credit directly from the website.From the remaining $199.75, the customer used $169.80 for order#[redacted] (see attached image #3).Moreover, we confirm that, as per their request, we have now unsubscribed the customer from the membership (see attached image #4) .If there are further comments, questions or concerns, please let us know. Best regards,[redacted]
Review: I placed an order on december [redacted]. Shipping said I would have it by the [redacted]. It is now the [redacted] and the second time I have contacted the company about my purchase. I have not gotten my item. They said they would send it again that I would get it in another week. I needed this by the past weekend so I explained to them I dont need it anymore to cancel the whole order they said they cant. And hung up so now I waited way over my shipping time frame dont have the item didnt get a refund or any type pf customer service for the entire problem. order number is [redacted]Desired Settlement: I would like my card to be refunded if the item is received I will send it back but will not pay the restock fee as I shouldn't have to it is being returned because of lack of service and late delivery not because I don't want it . I also want my member ship completely canceled and do not want to be charged for any additional items.
Business
Response:
[redacted]
[redacted] Wednesday, January [redacted], 2014 This is in reply to the complaint ID #[redacted].We have investigated this issue and it appears that the customer received a coupon code in exchange for this order. A new order was placed, using the coupon code, onDecember [redacted] .Moreover, we see that upon placing the new order, the customer chose the VIP membership option and was re-enrolled. The customer is welcome to contact Client Services (8:30-8:30 M-F EST) should they wish to be unsubscribed from the membership once again.If there are further comments questions or concerns, please let us know. Best regards, [redacted]
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I still never recieved the complete order from the reorder. I hsd to call multiple times and was told Iwould yet again get another code. SO I did and got that order but the items I originally ordered I only got the panties to I was told that I would recieve the bran and still havnt I check it everyday and it still says processing.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I was told that I would still recieve the bra to the set even with all the confusion and mess up. It says processing because the bra is suppose to be sent out to me and still hasnt been. I recieved the panties and not the bra. I have tried emailing and calling the company and nothing has been done about the missing piece I was told I would still recieve so I moved to Revdex.com in hopes something will get done and its still an argument with the company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
[redacted]
[redacted]This is in reply to the customer’s rejection of our answer to complaint #[redacted] As we have mentioned in our previous reply, order # [redacted] appears to be processing due to the fact that the warehouse hasn't shipped out the complete order. The customer is free to keep the item they received, but unfortunately, we are unable to also ship the missing piece from the initial order.We emphasize once again the fact that this order was replaced with order # [redacted], at no extra cost. Therefore, the customer did receive a complete set for the amount they paid for the initial order. We would also like to mention the fact that the first order (on Dec [redacted]), that was lost during shipping, was for an item from the sale section, and weoffered the customer an exchange code for a full-priced item.We have also attached a screenshot of all the customer’s transactions: the price paid for the initial set that was not received, the amount that was mistakenly charged for the replacement order and was voided and the amount for expedited shipping , that was refunded.Unfortunately, we consider that there is no further action we can take in this case.Best regards, [redacted]
Review: I have called three months in a row trying to cancel my account. After holding for 15 minutes each time calling I was given various reasons why they would not cancel my account. The most recent call I held 15 minutes, I asked to speak to a [redacted] when the rep would not cancel my account. She refused to get a supervisor. I asked to be put on hold so she could get a supervisor. She said "fine I will put you on hold". Held for another 15 minutes until a woman came back claimed could not hear me and hung up.Desired Settlement: I need my account cancelled and no other charges put on my credit card.
Business
Response:
[redacted]
[redacted] This is in reply to the complaint ID #[redacted]First of all, we would like to apologize to the customer for any inconvenience that was caused. We are sorry to hear that the customer encountered difficulties upon contacting us by telephone. That being said, we now confirm that the customer has been unsubscribed from the membership on December [redacted] (see attached image #1), therefore there will not be any charges for store credit in the future.If there are further comments questions or concerns, please let us know. Best regards, [redacted]
Review: I order a bra and panty set from AdoreMe.com in January 2016, a total purchase of 19.95. Adore Me had a commercial saying that your first purchase from them was 19.95. What I didn't know, if you don't make a purchase every month, they charge your account 39.95 monthly, they've taken a total 119.85 since Feburary. When I called to find out about this and have my money returned, I was told that they don't return money, they only give store credit. When I told them that's not acceptable, I was told that only 79.90 would be returned and that was just a favor. I'm owed 119.95 ( 39.95 taken from my account in February, March and April). Then I asked to speak with a supervisor and was told that no one was available.Desired Settlement: I would like the total of 119.85 ( 39.95 monthly since February) returned to my banking account.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Review: I placed an order on February *, 2015, Order #[redacted] and I have not yet received it. The site had an explicit guarantee that any orders placed by February [redacted] would have been received before Valentine's Day. It has been 23 days since placing the order and I still have not yet received it.
In order to follow up on this order, I went above and beyond our responsibilities as a customer with absolutely no resolution:
- On February [redacted], I emailed the address provided in the iPhone app and still has not received a response.
- On February [redacted], I again emailed, and also haven't received a response.
- On February [redacted], I called customer service and was on hold for 20 minutes with no answer
- On February [redacted], I e-mailed once again with no answer
- The Live Chat service on the site has never worked
- On February [redacted], I called customer service and was on hold for 45 MINUTES before reaching a customer support representative. I was told by the representative that it wasn't Adore Me's fault but [redacted] for never delivering it. That is fine by me, but it is not my job to follow up with [redacted]. My responsibilities as a customer end after I make a payment. I was told that they will ship another set and investigate with [redacted]. When I told the customer service representative that wasn't enough for me considering the horrible customer service I received, she said she was doing me a favor by investigating with [redacted] so I didn't have to. I was told that her supervisor would follow up with me via a phone call and she took down my phone number, even repeating it back to me. a week later nobody has called me.
Today I contacted the team via the Adore Me twitter, where they seem to sometimes respond to complaints, nobody answered any of my two tweets.
It has been 24 days since placing the order, customer service has horrifically failed me. Besides not carrying through on an explicit guaranteed delivery by Valentine's day, emails don't seem to get answered, the live chat never works, and when I called, after being on hold for 45 minutes, I never received a follow up. I am all out of options for an extremely simple problem that has made me disappointed in the company.
I have been a long time VIP customer and this has to be the worst customer service experience I have ever faced from any company. A simple Valentine's Day gift has turned into a frustrating nightmare.
Another thing to note is that they actually have a Revdex.com logo on their site. I can't imagine how that is possible considering all the negative reviews of their customer service I've found on the internet.Desired Settlement: I expect to receive my item, which was supposed to arrive by February ** (in their site they explicitly said all orders made by February **, 3PM EST will be received by Valentine's Day) I also expect to receive a logical explanation as to why I need to wait 14+ to get customer support.
I would like for the company to provide me with some sort additional benefit as they have deeply disappointed me and made me waste my time. Not only did they never reply to any of my e-mails or tweets, the supervisor hasn't called me.
Lastly, I don't think they are worthy of having your logo on their website. I've only read negative comments about their customer service and it's degrading Revdex.com.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Review: Adore Me refused to cancel and reimburse me for charges that I had not authorized. I cancelled my membership with them Sept. of 2013 and was billed and again in Oct., Nov. and December. Only after I threatened them with filing a complaint did they finally cancel my membership but refused to reimburse me the unauthorized charges. I complained to them that they took my money even after I put it in writing to cancel and they said they would look into it and get back to me- I never heard from them again. Adore Me says you can cancel at any time. marked that I did not want this month. Please refund and cancel me.
>
> Your September store credit is waiting for you!
> Come pick out your favorite pieces this month.
>
>
>
>
>
>
>
>
>
>
>
>
> Order Details
>
> Account number: [redacted]
> Billing Date: September, ** 2013
> Payment method: [redacted] > Total: $39.95
> [redacted]
11/*/13
to info
I have requested three months ago to be cancelled from this plan. This is the third month that you have continued to bill me. Again, I ask that you cancel and credit my money back to me.
Thank you.
Sent from my iPhone
>
12/*/13Desired Settlement: I would like Adore Me to at least refund me the money they should not have taken in the first place and to honor their own terms
Business
Response:
[redacted]
Dear RevDex.com,
This is in reply to the
complaint ID [redacted]
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 12/*/2014 as well as refunded $39.95 for the month of December.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in August
and was charged on 9/**/20143, 11/*/2013, 11/*/2014, 12/*/2013 but did not
contact us until 12/*/2013.
To request a credit refund, please contact our
customer service department. All refunds are subject to our Refund Policy.
Please note: Credits resulting from the monthly charge on the [redacted] are only
eligible for a refund up to 30 days past the date of the charge. In order to be
eligible for a refund of store credit beyond 30 days, you must write a letter
to our claims department explaining the case and why you were not able to call
within our 30 day limit to request a refund. Please include your email address
in the letter. All requests sent to the claims department must be typed and
mailed to:
We will analyze your case and provide an answer
by email within 10 business days (from the postmarked date) if you are from the
U.S. or 1 month (from the postmarked
date) if you are from Canada or another country.
Store credit refunds are at the sole discretion
of Adore Me.com. Orders placed using Groupon, will not be partially refunded
for sets not received. The only way to receive a refund for orders placed with
a Groupon, is to return the entire order.
Best regards,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have the emails each month asking to unsubscribe. I feel they forced me to subscribe by ignoring my emails and continuing to take money out of my account. I am asking for a full refund if all money taken after I requested in writing to cancel. This is extremely poor business practice and I did not receive any goods for the money they stole from me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: