Adore Me, Inc.

Review: I purchased an item online back in Nov 2012, when I received item was anything like it was advertised. When I called adoreme they said that they products are "high quality" and no returns were allowed. ( when they say no questions asks for returns). So I said "cancel my account I do not wish any business with your company". They said you are all set but asking zip code ans e-mail address. Next thing you know I have been charged $39.95 every single month, I called my bank almost a year later when I noticed the issue, my bank ([redacted]) refund me, cancelled my debit card and told me I was all set. This was few months ago, now again adoreme has been taking money out of my bank account $39.95 monthly without my consent. I have not purchase anything, I called my bank again to do stop payment, I called adoreme to for the thirsd time cancel "this account". Adoreme just told me that it was fraud because someone it is using my account. This company is a huge fraud!Desired Settlement: I would like for them to refund ALL CHARGES since day one. Not to mention that after I cancelled the debit card they went ahead contacted VISA to get my new card to keep charging my account without my consent, no e-mails no monthly statements no advise!

Business

Response:

[redacted]

Review: I made a purchase with this company in July 2013. Less than 2 weeks later, my credit card number was stolen and used to make unauthorized purchases. Of course, I have no way of telling if these two incidents are related; however, I have not returned to the website or made any other purchases from them. 4 months later, my NEW credit card was charged for their VIP account membership fee. There was no warning given before this charge was placed on my card. I have since called and had this charge removed and canceled my membership with them for good. This problem was easily settled with a phone call with customer service and they did explain their services. However, what's disturbing is that I do not know how they got my new credit card information. I never gave them my new credit card number by any means and have made no further purchases with them since July.Desired Settlement: Explanation of how my credit card information was obtained and how this can be avoided in the future with other customers.

Business

Response:

Monday, November [redacted], 2013

Dear [redacted],

Review: They are selling rebranded products (I have provided a link with more information). When you buy your first product you are auto enrolling into their "VIP" program. What they neglect to mention is that they will save your card information, and make it so you cannot delete your card information, or unsubscribe from the VIP program via web. The VIP program requires you to visit their site within the first few days of every month to "opt" out of being charged $39.95 which will be credited towards your next underwear purchase. In order to get out of the program you need to call their hotline, which has an "estimated" wait time averaging 15 minutes. If you stay on the line long enough (over 15 minutes) you can leave a message on their messaging machine which purports to get back to the caller within the "next few business days". I called over two months ago, and left a message, and still have not received a call. I have not managed to get a hold of any operator after calling 3-4 times at different times of the day, and have been on hold for times varying 12-30 minutes. This is not a good business model. If they were truly a good business they would not force their customers to visit their site periodically or charge the customer if they forget to visit their site. Also the quality of the underwear is not that great. [redacted]Desired Settlement: I want them to remove all card information, and stop forcing me to visit their site at the beginning of every month just to "opt" out of being charged $39.95 every month. This is required later

Business

Response:

[redacted]

[redacted] This is in reply to the complaint ID # [redacted]First of all, we would like to apologize for the fact that the customer encountered difficulties in trying to contact our customer service.In regards to the membership, we would like to explain how it works. We have attached a screen shot of the shopping cartwith the two payment options offered to the customers at checkout (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminderemails before the [redacted] reminding them to either skip the month or make a purchase.Moreover, we have revised our Terms and Conditions and customers are now offered the possibility to unsubscribe online, directly fromtheir account. That being said, we see that the customer has chosen to unsubscribe on February [redacted] (see attached image #2).Regarding the online review, it is clearly mentioned that since the publication (in 2013) of the article mentioned by the customer the author has published updates that reflect the changes in our company, focusing on the collections designed in-house by our Head of Design.If there are further comments questions or concerns, please let us know. Best regards, [redacted]

Review: There is a charge of $39.95 that was taken from my credit card, which they were insulting about when I tried to resolve the issue with them, by saying it states twice before you check out that you're signing up for their VIP Membership. I never saw anything of the sort and I want my money back that they just flat out took from my credit card. I didn't purchase anything with it!!Desired Settlement: $39.95

Business

Response:

[redacted]

[redacted] This is in reply to the complaint ID # [redacted] In regards to the membership, we would like toexplain how it works. We have attached a screen shot of the shopping cartwith the two payment options offered to the customers at checkout (as seen inimage #1).Customers who select the VIP Membership optionduring checkout are sent a membership confirmation email and reminderemails before the [redacted] reminding them to either skip the month or makea purchase. VIP members who do not shop or skip by the [redacted] day ofeach month (11:59:59 p.m. EST), are charged $39.95 and receive the sameamount in store credit. Members may redeem this credit on AdoreMe.com atany time. VIP members who do skip the month (before the [redacted] day 11:59:59p.m. EST) may change their minds and are free to shop any itemin their showroom throughout the month. Please note this is an automaticbilling, and members who do not participate in the active membership mayaccumulate store credits.Customers are able to request a refund directly, here: [redacted]within 30 days of the charge.Upon further investigation we see that the customer requested a refund for January’s store credit fromtheir account and the amount was refunded on the same day (see attached image #2). Moreover, the customer is free to request a direct refund for February’s store credit.For the remaining $39.95 store credit (from December) thecustomer needs to contact our Claims department. In order to beeligible for a refund of store credit charged beyond 30 days, thecustomer must write a letter or send an email to our Claimsdepartment explaining the case and why they were not ableto call within our 30 day limit to request a refund. All requests sent to the Claims departmentmust be typed and mailed OR emailed to:[redacted]

[redacted]OR[redacted]

We will provide an answer by email within 10 business days. If there are further comments, questions or concerns, please let us know. Best regards,[redacted]

Review: I orginally placed an order on August **, 2013, on the website they said it will take 5-10 business days to received. I received the tracking number and saw I should have my delivery by Spetember *,2013. I did not receive my order on that day. I called UPS and they said that my package was delivered to my local post office. There was no signature required from UPS to USPS. So I waited the extra days just in case the post office would take a little longer to deliver. On September **, 2013, I sent an email to Adore Me asking for the usps tracking number in which they kept giving me the UPS tracking number. I did not receive the USPS trackin number until September **, 2013. On September **,2013; I ask the company to launch an investigation so I could know what happened to my package. On September **,2013 I get an email saying the issue is resolved and to contact my local post office since I did not get my package. They gave 50% off of my next purchase and told me to reorder the items and they would track it.Desired Settlement: At this point I just want the items that I purchase. Since I have not received them. I do not want repurchase items that I did not receive and pay a double amount. If I can not get my items, please give me a FULL Refund back. I have no desired to do business with them in the future.

Business

Response:

AdoreMe, Inc

Review: I was not made aware the there would be a monthly charge for the "VIP" service. I called them to tell them that I need to be refunded my full amount since I did not authorize my card to be billed monthly. I had only purchased one item. The women I spoke with on the phone was extremely rude and kept interrupting me and talking over me. I had to ask to speak to her [redacted] over 5 times before finally being transferred to her [redacted]. Her [redacted] then proceeded to tell me that they can only reimburse up to 30 days. It is very clear as to how they make their money. I have done my research and they are scamming hundreds of people across the country using this tactic. Never in my life have a heard of a company taking out money from a credit card without my authorization. If the Revdex.com does not help me get this resolved and if I do not get my FULL amount back I will take this to my bank and this will go legal.Desired Settlement: I want my full amount that they took out of my bank out which was 39.95 per month for the past 5 months which is a total of $199.75.

Business

Response:

[redacted]

[redacted] This is in reply to the complaint ID #[redacted].Thank you so much for contacting us. First of all, we would like to apologize to thecustomer for thedissatisfying service they received.This is unacceptable and we assure the customer that we are going toinvestigate this issue and prevent it from reoccurring. In regards to the membership, we would like toexplain how it works. We have attached a screen shot of the shopping cartwith the two payment options offered to the customers at checkout (as seen inimage #1).Customers who select the VIP Membership optionduring checkout are sent a membership confirmation email and reminderemails before the [redacted] reminding them to either skip the month or makea purchase. The membership confirmation email was sent to the customer on 2014-06-** (as seen in image #2). The customer was also sent notification emails, that canalso be seen in image #2. Unfortunately, it appears that the customer did notopen these emails.VIP members who do not shop or skip by the [redacted] day ofeach month (11:59:59 p.m. EST), are charged $39.95 and receive the sameamount in store credit. Members may redeem this credit on AdoreMe.com atany time. VIP members who do skip the month (before the [redacted] day 11:59:59p.m. EST) may change their minds and are free to shop any itemin their showroom throughout the month. Please note this is an automaticbilling, and members who do not participate in the active membership mayaccumulate store credits. Customersare able to request a refund directly, here: [redacted],within 30 days of the charge.Upon furtherinvestigation, we see that the customers was unsubscribed from the membershipand was refunded December’s store credit of $39.95 (see attached image #3).For the remaining $119.85 store credit (4 months’ charge, asseen in attached image #3), the customer is welcome to contact our Claims Department.In order to beeligible for a refund of store credit charged beyond 30 days, thecustomer must write a letter or send an email to our Claimsdepartment explaining the case and why they were not ableto call within our 30 day limit to request a refund. All requestssent to the Claims department must be typed and mailed OR emailed to:

[redacted] OR[redacted]We will provide an answer by email within 10 business days.If there are further comments questions or concerns, please let us know. Best regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have already put given you my reason of what happened. You can take it and give it to your claims office. Getting my money back is more difficult than it should be. I have looked up your reviews and there are MULTIPLE who are having this same issue. There is obviously something wrong with the way you are executing this supposed "VIP" package. Instead of arguing with the customer you should just give them their money back!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

[redacted] This is in reply to the customer’s rejection of our answer to complaint #[redacted].Upon further investigation we see that the customer used a part of the remaining store credit ($99.90) for the order placed on Jan [redacted], 2015 (see attached image).If there are further comments questions or concerns, please let us know. Best regards, [redacted]

Review: I made a purchase on adoreme's website, and after the purchase I notice a charge of 39.95 per month for the last three months. I did not authorize this charge, and I did not sign up for a membership. I called the billing the department of adoreme and asked why I was being charged 39.95 a month after I made a purchase and they stated I signed up for a monthly membership, I told the representative I did not signup for any membership and I want a full refund. The representative refused the cancel the so called membership I signed up for and also refused to stop billing me, and also refused to give me a full refund for all of the unauthorized charges.

This is fraudulent and constitutes criminal behavior on the part of management. I will also take legal action, and contact the justice department. Even my bank Wells Fargo refused to accept a credit card dispute, stating I signed up for the membership when I made the purchase, completely absurd and ludicrous.Desired Settlement: I want a full refund, and a criminal investigation into this company's actions. I also want to be paid for my time, and for all of the phone calls as a result.

Business

Response:

[redacted]

[redacted] Wednesday, January [redacted], 2015This is in reply to complaint ID#[redacted] First of all, we would like to apologize to the customer for the dissatisfying service they received. This is unacceptable and we assure the customer that we are going toinvestigate this issue and prevent it from reoccurring. In regards to the membership, we would like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. The membership confirmation email was sent to the customer on 2014-09-** as seen in image #2). The customer was also sent notification emails, that can also be seen in image #2. Unfortunately, it appears that the customer did not open these emails.VIP members who do not shop or skip by the [redacted] day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits. Customers are able to request a refund directly, here: [redacted], within 30 days of the charge.Upon further investigation, we see that the customer was unsubscribed from the membership and was refunded December’s store credit of $39.95 (see attached image #3).For the remaining $79.90 store credit (2 months’ charge, as seen in attached image #4), the customer is welcome to contact our Claims Department.In order to be eligible for a refund of store credit charged beyond 30 days, the customer must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our 30 day limit to request a refund. All requests sent to the Claims department must be typed and mailed OR emailed to:Adore Me: Claims[redacted]

[redacted] OR[redacted]We will provide an answer by email within 10 business days.If there are further comments questions or concerns, please let us know. Best regards, [redacted]

[redacted] Tell us why here...

Review: ADORE ME is having a promotion where your first set purchase is guaranteed to be under $20.00 USD, including shipping. There is no code for the promotion, as it states that it will be automatically applied during check out. After trying several times, the promotion would not work. After contacting the business, I was informed that this promotion only applies for VIP members (that is, for individuals who pay more to be a member). This VIP only is no where listed on the promotion, which I took a screen shot of. Thus, this is false advertising.Desired Settlement: I expect to have the promotional price for the first set I purchase from ADORE ME.

Business

Response:

Dear [redacted],

This is in reply to the complaint ID [redacted]. Thank you so much for contacting us.

We apologize for all the inconvenience that has been caused.

There seems to be a bit of confusion with this customer. In order for her to get her purchase under $20, she will have to apply a coupon code during check out (seen down below).

This customer was given the promotion code via E-Mail (seen below):

[redacted]

This offer only applies to first time VIP members.

Again, we apologize for the inconvenience that has been caused.

Best regards,

Product Owner

Review: I purchased an order through Adore Me months ago. I did not enroll in the "VIP" membership. They have been charging me $39.95 every single month since my first order in June 2015. In September of 2015 I realized this and they agreed to reimburse me as well as discontinue my VIP membership. I went back and forth with emails for weeks regarding this matter and they were very rude to me. I was never able to actually talk with a human on the phone and when I finally did yesterday 11/*/15 I was on hold for 27 minutes. I called again because I realized after all of that hassle I had been charged AGAIN for two months. I waited because I was determined. When I finally talked with someone she was even more rude than the representatives in the email. She told me that this was all my fault and that I did not unsubscribe, which I 100% did. She also told me that if I filed the charges as fraud she would dispute it and it wouldn't be accepted. She also told me that if I wrote an email demanding the total amount due she would deny that as well.This was the worst customer service I have ever had with any company my entire life. This company made me over withdrawal my checking account THREE times, this was a $30 fee every time.Desired Settlement: I would like to be refunded for two months of their VIP membership and taken off their membership. I just want this to be done, I cannot afford this.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Adore Me, Inc has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

They refunded me the money I needed after a long wait. Thank youSincerely,[redacted]

Review: Adore Me has signed me up with their monthly membership without my knowledge/consent. I bought a bra set in May 2014, thinking it was a good deal. I strictly went into this knowing that I would be buying from them ONE TIME. As I have read on Revdex.com's website, hundreds of others have also had this problem. Adore me has sent me several emails a week, advertising new bra sets/seasons/etc. If they sent me any "reminder" emails on how they were going to charge me $39.95/month since May, it is no wonder I missed them in the flood of ads they send.Desired Settlement: I looked through my bank account and found that on June [redacted], I was charged 39.95. On July [redacted], I was charged 39.95. On August [redacted], I was charged 39.95. I was lucky enough to notice that this month (September) I saw a weird charge from Adore me that was 39.95. It caused me to look back and see what else they have charged me. FOUR months of this. I demand a full refund for the past five months, totaling in $159.80.

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted]

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed as

of 9/**/2014 and $39.95 refunded for the month of September.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase in July

and was charged on 07/[redacted]/2014, 08/**/2014, 09/**/2014, and refunded herself

via her showroom on 08/**/2014 and 09/**/2014 for the months of August and

September. At this time the customer has no store credit in her account and was

unsubscribed as previously stated.

For any remaining store credit that exceeds our

30 day refund policy please contact our claims department:

To request a credit

refund, please contact our customer service

department. All refunds are subject to our Refund Policy. Please

note: Credits resulting from the monthly charge on the [redacted] are only

eligible for a refund up to 30 days past the date of the charge. In

order to be eligible for a refund of store credit beyond 30 days, you must

write a letter or send an email to our claims department explaining the case

and why you were not able to call within our 30 day limit to request a refund.

Please include your email address in the letter. All requests sent to the

claims department must be typed and mailed or emailed to:

We will analyze your

case and provide an answer by email within 10 business days (from the

postmarked date) if you are from the U.S. or 1 month (from the postmarked

date) if you are from Canada or another country.

Store credit refunds

are at the sole discretion of AdoreMe.com. Orders placed using Groupon, will

not be partially refunded for sets not received. The only way to receive a

refund for orders placed with a Groupon, is to return the entire order.

Please also refer to our How It Works section, for additional details.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received a refund for August, as mentioned by the Adoreme representative. And as attached, the benefits of the VIP membership do not clearly say that I would be charged 39.95 every single month. I want a refund for the months where I was unaware of Adoreme charging me without my knowledge (June, July, August). I have contacted their claims department, and they still have not gotten back to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted]

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed as

of 9/**/2014 and $39.95 refunded for the month of September.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase in July

and was charged on 07/[redacted]/2014, 08/**/2014, 09/**/2014, and refunded herself

via her showroom on 08/**/2014 and 09/**/2014 for the months of August and

September. At this time the customer has no store credit in her account and was

unsubscribed as previously stated.

For any remaining store credit that exceeds our

30 day refund policy please contact our claims department:

To request a credit

refund, please contact our customer service

department. All refunds are subject to our Refund Policy. Please

note: Credits resulting from the monthly charge on the [redacted] are only

eligible for a refund up to 30 days past the date of the charge. In

order to be eligible for a refund of store credit beyond 30 days, you must

write a letter or send an email to our claims department explaining the case

and why you were not able to call within our 30 day limit to request a refund.

Please include your email address in the letter. All requests sent to the

claims department must be typed and mailed or emailed to:

Adore Me: Claims

We will analyze your

case and provide an answer by email within 10 business days (from the

postmarked date) if you are from the U.S. or 1 month (from the postmarked

date) if you are from Canada or another country.

Store credit refunds

are at the sole discretion of AdoreMe.com. Orders placed using Groupon, will

not be partially refunded for sets not received. The only way to receive a

refund for orders placed with a Groupon, is to return the entire order.

Please also refer to our How It Works section, for additional details.

Best regards,

Review: I called Adore Me to cancel a membership, because I am being laid off from my job in February and I did not want any chance of them billing my account for goods not purchased as per their agreement. Their customer service representative told me I would receive email confirmation of cancelation. But when I got the email they only put me on payment vacation, which is 3 months of not having to respond to them to skip the month. When I called them back to complain and try again to cancel, I was told that they had put me on payment vacation and their system would not allow them to cancel my membership until the 3 months has passed. I asked to speak with a supervisor and she told me she was the superior on duty and was not able to do anything for me.Desired Settlement: I want my membership canceled immediately.

Business

Response:

[redacted]

[redacted] Friday, January [redacted], 2014 This is in reply to the complaint ID #[redacted]First of all, we would like to apologize to the customer for the dissatisfying service they initially received. We hold our employees to extremely high standards of performance and take complaints seriously. Being unhelpful to a customer is entirely unacceptable, and we intend to take the appropriate measures.Upon further investigation, we see that the customer’s membership has been canceled on December [redacted] by a manager in our team (see attached image #1), who also sent a confirmation email to the customer.If there are further comments questions or concerns, please let us know. Best regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I went on this website to purchase a corset for my wedding. During check-out it asked if I would like to be registered for a monthly subscription and if I did then I would receive a discount on my purchase. I just noticed that they have been taking $39.95 out of my account each month and applying it as a "store credit" that can be used by their website only. I called to complain and they stated that that is what the monthly subscription is. I stated that I never agreed to have money taken out of my account and would like a refund for the amount that has been pulled out so far. They stated they could only refund me for the past 30 days and that if I would like a refund for the rest I would need to mail a written letter to their office. They would not allow me to speak to anyone in claims nor could they give me any sort of email address, only a mailing address. I think this is completely unacceptable and very bad business.Desired Settlement: I would like to be refunded for the amount of $119.00 - the remainder of what was charged without my knowledge.

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 7/**/2014 as well as refunded in the amount of $39.95 for the month of July.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase in April

and was charged on 04/[redacted]/2014, 05/**/2014, 06/**/2014, and 07/**/2014 but contacted

us on 07/**/2014 and was refunded and unsubscribed at the time she called. As

previously stated I have refunded her and, unsubscribed.

For any remaining store credit that exceeds our

30 day refund policy please contact our claims department:

To request a credit refund, please contact our customer service

department. All refunds are subject to our Refund Policy.

Please note: Credits

resulting from the monthly charge on the [redacted] are only eligible for a refund up

to 30 days past the date of the charge. In order to be eligible for a refund

of store credit beyond 30 days, you must write a letter to our claims

department explaining the case and why you were not able to call within our 30

day limit to request a refund. Please include your email address in the letter.

All requests sent to the claims department must be typed and mailed to:

Adore

Me: Claims

We will analyze your case

and provide an answer by email within 10 business days (from the postmarked

date) if you are from the U.S. or 1 month (from the postmarked date) if

you are from Canada or another country.

Store credit refunds are at

the sole discretion of Adore Me.com. Orders placed using Groupon, will not be

partially refunded for sets not received. The only way to receive a refund for

orders placed with a Groupon, is to return the entire order.

Please also refer to our How It Works section, for additional details.

Best regards,

Review: I placed an order with this company online with a credit card. One of the products was returned and I received credit for future purchase. The credit card I used was having larger balances than I seen and checked the card and found out I was being charged for a VIP membership for Adore Me that I was not aware of. My credit balance with the store is now $239.70. They debited my card monthly with NO DELAY, but when asked to stop my membership, refund the entire credit balance back to the credit card charged, they claim it takes up to 30 days.Desired Settlement: Refund the entire $239.70 store credit balalnce to my credit card in the same time frame that they would charge for VIP membership and an order.

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 8/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase in February

and was charged on 02/[redacted]/2014, 03/**/2014, 04/**/214, 05/**/2014, 06/**/2014

and 07/**/2014 but contacted us on 08/**/2014 and was unsubscribed at the time

she called. As previously stated this customer was already unsubscribed.

For any remaining store credit that exceeds our

30 day refund policy please contact our claims department:

To

request a credit refund, please contact our customer service

department. All refunds are subject to our Refund Policy.

Please note: Credits

resulting from the monthly charge on the [redacted] are only eligible for a refund up

to 30 days past the date of the charge. In order to be eligible for a refund

of store credit beyond 30 days, you must write a letter to our claims

department explaining the case and why you were not able to call within our 30

day limit to request a refund. Please include your email address in the letter.

All requests sent to the claims department must be typed.

Please email:

Or address your letter to:

We will analyze your case

and provide an answer by email within 10 business days (from the postmarked

date) if you are from the U.S. or 1 month (from the postmarked date) if

you are from Canada or another country.

Store credit refunds are at

the sole discretion of Adore Me.com. Orders placed using Groupon, will not be

partially refunded for sets not received. The only way to receive a refund for

orders placed with a Groupon, is to return the entire order.

Please

also refer to our How It Works section, for additional details.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] The timeliness of the resolution. They can charge my card right now, but refunds in 10 days?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 8/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase in February

and was charged on 02/[redacted]/2014, 03/**/2014, 04/**/214, 05/**/2014, 06/**/2014

and 07/**/2014 but contacted us on 08/**/2014 and was unsubscribed at the time

she called. As previously stated this customer was already unsubscribed.

This customer has already contacted our claims

department and was refunded in the amount of $239.70 (as seen in image #3):

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered two products from this website. When they arrived and were unsatisfactory I requested a return and this request was accepted. I shipped the items back following their instructions and policy very carefully. They have received their merchandise back and I was notified that the return had been processed but they are withholding my refund. The extremely rude customer service representative explained that their warehouse had rejected the return, I explained that I had written confirmation to the contrary and she just told me there was nothing that she could do. I request assistance getting my money back minus their restocking fee, they already have their merchandise back. Never worn, with the tags still attached.Desired Settlement: I would like my money back minus their restocking fee which was the agreed terms of the return.

Business

Response:

Dear RevDex.com,

This is in reply to the

complaint ID [redacted]

Thank you so much for

contacting us.

This

customer was refunded on April [redacted] 2014 for their order:

Order

Number: [redacted]

Refunded

amount of $53.00 online.

Best

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Adore Me has a VIP membership program which can be used to earn discounts and free shipping on orders. The user's end of this agreement is that they will purchase something from the store each month, otherwise, the credit card associated with the account will automatically be charged $39.95 on the [redacted] of the following month; this charge can later be used as store credit. A user can "skip" the month through an option on their account page and not be charged. In order to cancel the VIP Membership, the user must call Adore Me's customer service number for "security reasons". (Previously, their policy allowed for cancellation online.)

My personal experience is that I no longer desired to be a member of the VIP program in order to avoid accidentally forgetting to "skip" and being charged. Initially, I contacted their [redacted] email with a request for cancellation and was told that I would need to call their phone number instead, as they did not have access to cancel accounts. Now, this is difficult for me — their hours are 8am to 8pm (EST). I work all day, so by the time I get home, they are closed. After attempting to cancel through email, my credit card was automatically charged the $39.95.

Today, I decided to call during a break at work... To no avail, I sat on hold for 10 minutes. Afterward, I visited their online chat for support and was, once again, told that I would need to call the number to cancel my account. The question is, how am I supposed to cancel if no one will pick up the phone? They're clearly busy, but if they're so busy that someone is sitting on hold for 10+ minutes, why have the policy that VIP memberships can only be cancelled by phone? It's very poor customer service, and frankly, it feels like they're intentionally doing it to hold onto members and earn more money off of those who forget to "skip" the month.Desired Settlement: In addition to Adore Me revisiting their VIP membership policy, I would also like my account cancelled (obviously) and a refund issued for the month of April...

Business

Response:

Dear Revdex.com,

This is in reply to the complaint ID [redacted].

Thank you so much for contacting us.

I looked into the customer’s case, and see that they have since reached us and been unsubscribed as of 4/**/2014 as well as refunded $39.95 for the month of April.

We are not trying by any means to force customers in a subscription program.

I have attached below a screen shot of the shopping cart with the two payment options (as seen in image #1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip the month in April

2014 and was refunded for April 2014 as well as unsubscribed.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Most scammiest company, ever! They will steal your money and credit card number and never give it back. Quality is horrible, founder comes across in his interviews as a TOTAL pervert (wow, who would ever work for this guy!), and their business model is a scam. My 1.5 month trial (1 order delivered, tried to cancel, never could, had to file a chargeback on my credit card) was not good, quality was like plastic or rubbing poison ivy over my body.

Inferior quality materials and workmanship. Unresponsive customer service. Phone lines unattended. Emails not responded to. Had to dispute charges with credit card company after cancellation requests were ignored and monthly billing continued. Extremely dissatisfied. Do NOT do business with this poorly run, non-Revdex.com accredited sham of a company!

NEVER purchase from this internet business. When you purchase online it signs you up for a VIP membership and then proceeds to charge you 39.95 monthly if you do not go online to cancel this membership. When you email the business they make it EXTREMELY difficult to cancel the membership that wasn't even agreed to. You have to go online go through a questionnaire and then five more pages of explaining why do not want the membership and boxes that have to be checked. NEVER shop on this site!! It is horrible..

Review: During August 2012, I made one purchase from Adoreme.com. Although I did not realize it at the time, I had signed up for a monthly subscription that would automatically take $40 out of my account. When I did notice these recurring transactions during July 2013, $440 had already accumulated. When I called to request a refund, I was told that they would only refund $40 per their policy and that I would have to accept the $400 credit. I wasn't satisfied, but they did not provide me with any alternative options. With $400 credit, I decided that I would wait until the holiday season so that I could at least use it towards gifts. During early November 2013, I log in to my account to begin this process only to find out that $40 was removed in October and November 2013, totaling $80. I once again called customer service, and once again, was told that there is more fine print that I didn't read: the credits start to expire after 1 year. I looked through all my Sept, Oct and Nov. emails and did not find a single email informing me of the loss. I am told that it would be escalated to a manager, and I would receive a call back about whether they could return the $80 to me. One week later, I still have not heard from anyone. I called back today, but this time, the customer service agent ([redacted]) clearly told me that I do not have any additional rights as a consumer. She did not apologize on behalf of adoreme for not returning a call to me, and says that the $80 cannot be credited back to my account. Mind you, I am trying to get credits that I never wanted to purchase in the first place. She also claims that emails were sent about the deductions, but like I said above, I did not receive any. I am now waiting for a call from the manager, although I am not confident that this will actually happen. My gut tells me it will be dragged out until they can take another $40 credit from me, without providing any goods. As a consumer, I feel like I have been scammed into a subscription that I never wanted, regardless of what was signed on the dotted line or written out in fine print. This may not result in me getting my money back, but as an organization, I believe adoreme should reevaluate their customer service and billing related policies to be more consumer friendly and transparent. I feel extremely inconvenienced and helpless, and feel like the folks running adoreme aren't doing anything to make me feel less cheated. It is all about making money without any considerations to customers.Desired Settlement: I would like the $80 credit that was taken from my account in October and November to be returned. Adoreme has already taken the stance that they will not refund the original $400 to me (although that would be a dream), but please allow me to at least get the full value of merchandise that I unknowingly paid for.

Business

Response:

Dear Dispute

Resolution Services,

I purchased one item from this online business and did not want to enroll in a monthly program. But I was enrolled in the program anyway and I finally noticed the monthly charge on my credit card bill three months after I was enrolled. When I called to cancel, I was told that I could only get a refund for the charge on the most recent month. I said I needed all my money back and they said I could only get store credit for the other 2 months. When I asked to cancel the account and use the store credit, I was told that by canceling the account, I would also forfeit the store credit. This is not good customer service. It feels very unfair. I purchased one item only. I indicated I did not want to be sold any other products and now I am out two months' credits. I will not do business with this company again and I will not recommend it to others.