ADT Security Services

company set up equipment that did not provide the service that it was suppose toOur home was invaded while we were home and there is no video feed
We pay for ADT so incase of robbery we have video proofWe had invasion and there is no video feed now ADT wants us to pay to get out of contract even though the service that they promised was not recieved

Excessive fees related to moving and canceling contact
I have been a customer with ADT for over three yearsI had a system in my Allison Avehome back in and then transferred that system in to my new home on Thornton aveWithout thinking about the contract (I thought was a transfer, not a restart of my services) moved forward with putting the equipment in the new home as I was informed upon asking if I could just move my old equipment that it was "better" to just put new ones inNow that I have moved and was looking to cancel my contract I called only to find out I owe to finish out my year contractWhen I asked how if I started my services in that I still have such an excessive amount left they explained that my contract was restartedI feel this company has snuck it's way into locking my family up to a monthly fee that they have control of and now after moving my options are to get new equipment for the 3rd time and pay to restart another contract

ADT will not fix my security system in a timely mannerSo far they have cancelled one appointment and set another a week from my call for repair
May Alarm system keeps going into alarm due to communication failureI have come home on one occasion and found it in full alarm and have not received any notification from ADTOn 2/24/it was in code which means communication failureI called and ADT set up for a service tech to come out and fix it between and noonOn 2/27/my wife received a text from a service tech that said they couldn't make it and for us to rescheduleI did immediately call and try to reschedule but they said they would have to call me back on 2/28/I waited until 9am on 2/28/but received no callI called them and complained and they set up another appointment on Friday morning between and 10amTheir excuse is that we are hours drive for their tech to driveSo if the tech does come to check the system out I will have not have prot

This complaint is about misrepresentation and a breach of contract
My name is *** ***I have had ADT'S service since August I first required their services at *** *** AveSuite #5, *** NY XXXXXThe bill was automatically drafted out of my bank account every monthBetween July and September 2015, I called to change my adress to *** *** AveApt5A, *** NY XXXXXThis address was one block away from the previous addressThey told me that there would be no problemThey did the transfer and Installation, after that I did not hear from them againI then received a bill of $from ADT and some debt collectors called Virtuoso Sourcing GroupI then called ADT to understand what was going onThey told me that is the bill from the remaining of the balance that was not paidI explained that all I did was transfer the account to another address but that the contract should of been the sameThey said that once an address is changed, the contr

We installed cameras from adt but the tec never informed us that the cameras don't work when electric goes out so I called and they said we can't do nothing so I said what about the yr contract they said nothing so I told them I would get in contact with Revdex.com ..so here I am
Product_Or_Service: Adt pulse

I cancelled the service and was billed $though the contract was fulfilled
I moved into a home that had ADT service already in 2/The homeowner and I decided that it would be easier and best to put the service in my name for ease of useI was disappointed to find that I had to pay additional fees and have the system 'replaced' in order to put it in my name, but I compliedI cancelled the service 1/19/because I was moving and the home already had a security system that was paid forI explained this to the representative when I called and was told that I would be billed for a cancellation fee because there was still another year left on the contract! I disagreed, but decided I would dispute the fee when I received the final billing via mailI never received the bill and on 3/8/a total of $was taken out of my checking accountI was shocked and appalled at the fee being charged, I am disappointed as long time customer of ADT that I would even be charged

ADT money back guarantee is not true and they refuse to give our money back or let us out of the contract
We contracted with ADT July On or around Aug 10, our ADT pulse went out so we were unable to use our phones to arm, disarm, or control anything to do with our systemI called customer service and was advised to try and "fix it myself"I had to unplug the system and then disconnect the wires to the backup battery, and then connect it all back upThat didn't work although customer service successfully walked me through it and I didn't get electrocutedWe had a service tech come out and he was here for about hoursHe was unable to get my system up and runningHe stated to me that it was linked (in his belief) to another issue that ADT was having but nobody was listening to himfast forward to in the morning our alarm starts going offIt says it was the front door so my husband is checking everything out and we decide there is no threatWe attempt to get our k

I recently found out that my contract with ADT is for years However, my last contract was for only months and all I did was move to NC
I have been with ADT for over years I signed up with them and was told that because I was a USAA member, I was to get a special rate and my contract was for months So when my contract ended last year, I waited until I relocated to NC in June and had them move my service to my new address Having previously had an month contract and being told by the representative that everything would stay the same and they would take care of the move, I never realized that they used a standard year contract to complete my service I signed it and never notice the sentence saying it was a year contract because the representative indicated that I was getting the same service, which I believed was an month contract and the special rate I live in rental property, it is unreasonable to believe that I was going to live out a year contra

ADT IS "NOT ALWAYS THERE" HAVE NO CONCERN FOR THE CUSTOMER ISSUES SUPERVISOR JUST TOLD ME SHE CANNOT CALL ME BACK LATER BECAUSE SHE HAS KIDS TO PICK UP HER MANAGER IS OFF FOR HOLIDAY HAS NO IDEA WHO TAKES OVER AFTER SHE LEAVES...REALLY?? ALWAYS THERE?? WE ARE MAKING OUR OWN REPAIRS AND LOOKING TO DROP ADT AND THEY CAN CARE LESS *** YOU ARE A HORRIBLE SUPERVISOR REPS GAVE ME BAD INFORMATION I AM DONE

Dealt with several "bait and switch" style sales pitchesScheduled an appointment for installing additions to current system at $xxThe first thing the tech said when he showed up was that our system wasn't compatible with what they'd scheduled him to installVERY frustrating that the person who sold me on those items wasn't aware of their non-compatibility with the system of a current customer
Called to share this frustrationIn addition to spending a cumulative minutes on hold, the salesperson told me they would be able to install the correct pieces for free, only to go back on that after a 25-minute hold because of the rules in my county about over-the-phone salesI think they could eat the cost of sending a sales rep to complete the sale in-personWhat's that termthe cost of doing business?
Call to cancel my servicerequires days' noticeI explain that I really do not want to support them with another penny and request that they comp my last month, and the sales person would not obligeReally?!
Oh, and it all started with an alarm system installed by a company that is "ADT accredited" but not ADT - that wasn't very clear until a month or so after the installationIf they wanted to have better customer service, I think they could start with eliminating those "ADT but not" companiesGenerally not happy with their customer service

This company is only getting a star because I cant give no stars
I called to cancel my account and after going through all of the information I get told my name isn't on the accountI told my husband so he could do itHe calls and the rep tells him that the account is cancelled and no more charges will be processed through my bank accountMy bank account is charged again so this time we call them togetherTurns out the rep he spoke to didn't cancel the account and put in the notes that my husband was unable to verify the password on the account and was yelling so she couldn't help himThen we are told there is a day notice that must be given to cancel an account & that this information is written in our contract (i have searched all of the paperwork we were given as well as online account & legal information) and I can not seem to see anywhere that states there is any minimum notice that must be givenI told the rep the charges were unauthorized and needed to be refunded and was told giving them the card information for the payments was authorizationI then explained that cancellation of the account made the charges unauthorizedWe were told a manager would review the recordings of our calls (not really sure why) and call us back in about an hour but that our account was cancelled as of that dayJust looked online today to see there is a new bill and the account is still not cancelled (took my bank info out after last charge went through)The rep wouldnt let us talk to the manager and just kept repeating that since our cancellation was never processed (even though the notes stated the calls were to cancel the account) and I gave them my card information they were well within their rights to continue charging me for services I no longer wanted

I called to speak to costumer service regarding the contractI asked to speak to someone about getting out of the contract and my name was slandered while I was on the phone, the representative thought he hung up the phone and was talking with someone at the office and slandered my nameI informed him that I was still on the phone and heard everything and that I would be contacting someone about this matterOther then the slander on my name, I also did not get the service that I was promisedI had been having problems since the first week of having the alarm system with it going off for no reasonThey did not come out and fix the alarm and they stated they wouldI would like this matter handled as soon as possibleI have also tried contacting the Revdex.com before about this matter, but I am not sure what became of thisThanks
Product_Or_Service: adt alarm security system
Order_Number: na
Account_Number: na

I have had ADT for about years I moved in and kept ADT with automatic payments from my checking account As of 12/5/I had my land line removed and went with Xfinity ADT continue to take money from my account and no contract for years at $a month so my question is what were they monitoring when they knew there wasn't a land line In June of I got my security switched to Xfinity I called to have the account cancelled and stayed on hold over one hour every time I attempt to cancel and they continue to take money from my account When I stop the payments from coming out of my account then I was able to talk to someone in August and because I didn't have my password they refused to cancel my service so they are continuing to call and harass me and they are continuing to charge for something they know I don't use And if they were to give a printout of my service for two years and counting there isn't any activity on the account because there is no phone l

Absolutely worst company I have ever dealt withI am sales manager at a very large Ford dealership and if I were to ever treat a customer like this, it would have been my last dayAt first I called into ADT to get pricing over the phoneThey tell me that the monthly ranges from $27-$depending on which package I selectI asked which package covers what and they said that my technician would go over all of that when we set an appointmentI didn't want an appointment to tell me what covers what, I wanted pricing over the phoneHe was continued to say "that is how you will get the information, with an appointment." The salesman was great on the phone, so I trusted everything he saidI am very empathetic to any type of salesHe then said I need your last four of your social and date of birth for a credit pullI said I do not want you to pull my credit, I haven't even said I am going to buy anything yetHe then said we send people to the most dangerous parts of the country and we need to know their identityI knew for a fact that was complete garbageThey just want to see if my credit is good enough for their payment process etcI let them pull my credit, just because I figured ADT must be this amazing company and I would end up going with them in the endThe Technician showed up right on time and was very niceI could tell he was newer, but I don't hold that against himI am only concerned on how his company trains and what their process is at the saleSo after about 2-minutes of talking to him I asked for the pricing, I thought that was the whole point of the appointmentHe said he had to set up a few things and get some signals and then he would go over all of thatAfter an hour and forty-five minutes he comes and grabs me off of my couch to go over everythingAt that point I noticed he had taken my current security panel off of the wall and installed his ADT panelThought that was a little weird, kind of assuming the sale or maybe there was a presentation coming along with itSo after telling me all about their product he turns over his paperHit me for a $bill for all of their equipment, which I already had and the other company didn't charge me for anythingThis turned me off pretty quick because the salesman on the phone a few days ago never said anything about having to pay for the equipment just a monthly payment for the service I selectedFast forward two hours, the technician has been here for a total of four hours nowI talked to his field manager as well as his sales manager that is up north somewhereThe sales manager kept throwing free stuff in to try to get me to do itIf he would have just been up front with me from the start I would have laid down and started their service that dayAfter telling them no 3-times the sales manager finally let him pack up his stuff and replace my stuff back to how I had it at the beginningRight before he left I went and told him that my current security display is showing an error on the screen for powerHe just said because it has been disconnected for 3-hours it will need to chargeI said okay what if the error message doesn't go away? He said that I would need to call my current security provider to come out and fix itAt this point I was just done with ADTI came home from dinner with my family and my security system is now not working at allThis morning I called the customer service department and told them my storyTheir response was the same call your current provider and tell them to fix itNot only do I get just one day off a week to spend time with my family, but now I have to wait for my current provider to fix ADTs problemsThis is ridiculousI then asked him to remove the credit inquiry from my credit because I felt like I was slightly misled on their sales process as well as the credit pullHe said that it will most likely not be taken off unless he never told me that he was going to pull the creditLike I stated before I am in sales, and have been for a long timeOur business lives off repeat and referralsI will never recommend this company to anyone

I had a contract with ADT Alarm System for years ending January 19,@ Foxhound Ln., Fort Worth, TX *** and due to health issues My grandson brought me to Fl to be close so could acre of me and got me into a retirement community that I didn't have need of a Security System because I was toldthat they have their OWN Security System so I didn't need the transfer from ADT First I told them to discontinue service as of 6/as I was closing on my house in TX on 6/and leaving TX that night.I was told I must take ADT with me even though I don't need it and they continue to keep the contract open until I pay the $plus $for July's service even though I have not been in the house since June 27thmy first call to ADT I was told that cancellation fee would be waived since I did not request a cancellation fee but transfer I need your help because I live off Social Security and my funds are limited but had to pay them this morning anyway the $plus the $

ADT falsely advertised a promotion and failed to offer a compatible package for me as a currebt custoner of years
On March 27, I contacted ADT because of a flyer that I had received in the mail offering a deal of $month payment with the purchase of Alarm Monitoring servicesThe flyer stated that the customer would receive a free security system at no cost for parts and activation and all for $installation fee and the purchase of Alarm Monitoring servicesThe flyer continued to offer free bonus offers of $Visa gift card, free wireless remote control, door window sensors, and free digital camera
Since I am currently a customer of ADT for a little over years now, I thought maybe they would not offer me this promotional flyer they promoted, but that they would offer me at least a compatible offer in order to stay as a customer since I am no longer under contract and that I could leave at any time for another company
So without mentioning any names, when

By far the worst establishment I have ever dealt withThey sell u the equipment and then you become a prisoner of their unprofessional, irreverent incompetenceIn October I upgraded to include cameras, technicians have been out to calibrate fox the camera a total of 15+ timesAppointments were made, technicians arrived after the window period, each time I would need to take time from worktimes in a month*** from scheduling canceled a rescheduled appointment in a day I already took of because she states they had no technician As I am writing this I am still waiting for the tech since 8am it's now 2pm, and I was the alleged first appointmentCustomer service rep had the nerve to have an attitude because I told her how long I was waitingCurrently trying to get another company but the customer ends up losingI nust got the service in Aoril very dissatisfied but feel stuckAlso their sales reps are very deceptiveIt's best to go elsewhere

months of waiting for a refund
I had a transfer of service with ADTThey have continued to take the payment electronically from my bank account for the old address since August I have contacted the company several times, with four people saying either the refund check was mailed or electronically sent back to my accountTo this date I have not received a refund by any meansAs of today they have taken another $from my accountThis brings the total of $taken for an account that was closed

I recently contacted ADP's national office to set up their monitoring service, and I was extremely impressed with the person with whom I interacted The customer rep really listened to what I wanted and offered me a great deal When I then met the local installer in the Medford, OR area, I was further impressed with the quality of service and his sincere desire to customize a security package that worked for me Before he left, he ensured that I understood the system and that my equipment needs based on a thorough house inspection were met It was obvious to me throughout this process that not only was I dealing with highly skilled professionals, but also people dedicated to providing great customer service

I cancelled ADT but they contacted me and promised $100.00Visa Card but didn't tell me I had to pay to get it sent to me plus they promised me a cheaper monitoring monthly plan still do not have now I have another contract that I hate I will never use them again even if I have to pay another company twice what ADT charges they lie and are no better than any other monitoring company who charges 10x less to monitor