ADT Security Services

I encountered issues trying to submit my complaint at the website, Per your Revdex.com Now Team, I was advised to send it by email to this address
When our studio relocated from Norwalk to SFS in January of this year, I contacted ADT to notify them about the move and get our services transferred At this time, we were on quarterly billing and already had paid for Recurring Services 01/01/18-03/31/@$ Installation was successfully completed on January 24, and we changed our billing to ACH monthly @$
I contacted ADT by phone initially on 10/4/regarding an ACH debit to my account in the amount of $initiated 10/2/ It turns out we were being billed both quarterly and monthly for the entire year Representative stated this would be forwarded to Billing in order for them to research/determine how much needed to be refunded I explained that we were still under construction, while trying to keep business operations running Most importantly, I expresse

for over months I have been harassed at work by adtive requested many time that they not call me during working hours which are 8am to 9pm e
Ive had adt for many years and felt they were very over priced for the quality and productHowever for the past 4-months I have been bombarded with constant calls at work about there defective and out dated productI told them many many times not to call during my work hours which are 8am to 9pm monday through saturday and 12-6pm on sundaysWith a thought od decency they relentlessly called and called and calledit was over the topthey even called my ex wife's phone who knows how they got that numbersome people have to work and cannot be harrassedIf Im not mistaken its per harassing call in fines

NEVER EVER use ADT! They are incompetent, dishonest, and will take your money for doing nothing We have had a disastrous experience with them and have filed a complaint with Revdex.com and NY StateWe gave them nearly $as a deposit to begin installation of a complete security system (locks, cameras, alarms)It took them months to get someone to start the work, and then the people they sent (we found out later were all subcontractors) had no idea how to do the work, brought broken and defective equipment, were never able to install locks even after many visits by locksmiths, and often kept us waiting for hours for people who came late or never showed up at allThe stress of living in NYC without locks on our doors was incredibleWe called and called, talked to schedulers, sales reps, supervisors, were kept on hold for hoursWe finally gave up on them, bought our own locks and had them installed by a local locksmithNo other security system working at this timeIt has taken us weeks to cancel our service with ADT (they make it nearly impossible to cancel), again lots of calls on hold for hours, and now ADT is refusing to refund us the nearly $we paid for service and equipment we never receivedADT should be put out of businessThey are de-frauding customersSomething is deeply wrong with this companyYou can install your own security system-- and save yourself a lot of stress and loss of money

I live in Calgary and have had shouting matches with your customer calls -usually at 7:AM on Saturday and Sunday mornings calling about a service problem at our cottage in Manitobahrs different from the Montreal call centreFirstly they know nothing about the word cottage home -lake front home and summer home- Hove no clue where Manitoba is and where Calgary Alberta is - The problem concerning my making a call to a service representative from Manitoba meeting me at the Cottage when I travel back to our Lake HomeIf you see the call log you see that I have been transferred to the Tech support times and placed on hold for to minutes as the time I sat on hold and waiting for a technician - was too long and tied up my home line too long Your company lost our Home account Calgary Ab when we moved and no one answered my request for a quote and install to our new Home This lack of customer service issue at Cottage is too much to handle - Do you follow up on your calls to customers ??? I am not happy and will spend time seeking out another provider
Intrusion alarms - at a cottage also have low heat -high heat monitors.- Electricity monitors and fire monitorsWant to add cameras to my internet and view cottage from out home in Calgary - So your company is only part of our secure lake home - as we pay for telephone lines- internet - and electricity -Motion alarms and check with the Police every year in person to make sure we/they have identify associated to an alarmIt is more complicated than your perception of what I need Your equipment then is subject to weather fluctuations - then we will get someone who answers your 7:am Montreal calls from Montreal as out west has no concept of vastness of a malfunction of your equipmentTrying to call times in a week is not what I paid forTwo postal codes Calgary *** Manitoba ***

Echoing what others have indicated: ADT is not helpful of appreciative to long-term customers After receiving rate increases of 33% above my initial contract monthly charges and not complaining, I called to cancel my service, only to be told that I will incur another month's charge since it takes ADT days to inactivate an account After speaking with a cancellation specialist, billing specialist, and billing supervisor, I was told that there is nothing to be done about this extraneous charge as it is part of their policy that is written into their contract Upon signiwith ADT, the installers/customer services reps didn't indicate that disconnection is not as streamlined as installation, which can occur in one business day for residential customers I will never use ADT again, nor would I recommend them to friends or family

On 7/2/we returned from about a week of vacations and to our consternation found our house brokand burgledI called and *** *** came and registered a caseSubsequently, the insurance company inspected the site and also appointed an adjuster, who estimated the actual value of losses as $26,The insurance company paid us a total of only $2,On 7/3/ADT technician visited our house determined the reason as to why the system did not operateAccording to him the system failed because the motion detector did not respondHe replaced this and detailed ADT report of non-function submitted to us and is availableThe technician further determined through computer analysis that the system remained armed throughout the period from our leaving the house and return despite the break-in.On various calls to ADT for compensation for losses incurred but not paid by insurance has fell on deaf ears.We have been regularly paying ADT, without any fault, for securit

Misleading advertising and negligence Not providing the service the customer is paying for
ADT is to provide 24/security monitoring of my home This is the service advertised and paid for After y home had a large window smashed this past weekend, I couldn't understand why ADT did not call me and register acknowledgement of the alarmI looked at my app on my phone and noticed the alarm was enabled, but there was an issue with cell connection When I called ADT to confirm my home was being monitored, they said it had not been monitored since May 23rd (over weeks) yet I am paying for daily monitoringADT subsequently told me they only check cell connection once a month! WHAT!? That is not 24/monitoring! When I was discussing with an agent on the phone, she hung up I called again, they hung up again I called the corporate head office, the person on the other end just wanted to send a technician to fix it He provided no offer of resolution of the billing issue nor an

I have had ADT for over a yearI have called for service numerous times, and we still do not have a dependable signal and are without service
When we met initially with the ADT rep, we told them there were issues with all phone service except *** *** He assured me that he was getting a solid signal, and we purchased $in equipmentWe have been paying over $per month and still do not have coverage The system fails multiple tines a day, and as far as we can tell, we haven't had protection for over a month The las service tech that came out couldn't get a signal from our system to even run a testI called again and stated that I wanted to file a presidential complaint, but was assured someone would be out today, when they returned from vacation, but I neither received a call or a service visitI have spent too much money and time on the phone for a system that doesn't work The date of the problem has been ongoing since November I paid by check

This place is the biggest joke of allFor the last months we have been trying to cancel automatic payments, because they auto drafted payments in one monthEvery time we've called they claim that they have removed us from auto payments, but to our surprise they auto draft the payment at the end of the monthI will never and I mean never renew or use ADT again in my life timeAll they want is your money and that's all they care about!!!!

On October 1, I sold my business located at *** *** *** ** in Minneapolis,mn , XXXXXAt the time the new owner called ADT to have them come switch the system into his possessionADT came out, changed the codes and transferred the excisiting system to the new owner, with his own billing accountBut adt kept drafting monthly money out of my account for a system that no longer existed in my name, as well as collecting payement from the new owner for that sweet double dippingI called and had them cancel the account when I discovered the money being pulled out for no reasonThey charged for months worth of 'service? on an alarm than no longer existed, and they are refusing to return my money
Account_Number: XXXXXXXXX

I wanted to transfer service when I moved and the charge increased 400% once I moved
I moved on the 19th of June from my rental house at XXXX XXnd ave north in St Petersburg to a house I just bought at XXXX XXth st north also in StPetersburg Fl I had called and arranged thru ADT to move my service from the rental house to my purchased house I was assured at the time of scheduling that the charge would be around $200, same as the original installation cost at the rental house I agreed and scheduled for the service to be done within the week ADT hired Defenders Protect Your Home to come out and do the installation During my talk with Defenders about my security needs at my house, which was the exact needs and equipment that I had at the rental house I was moving from and this information was also given at the time I ordered the service address change, the salesman suddenly raised the price from approximately $to over $payable once the equipment was installedI dec

Sold house and can't continue service but they're requiring payment for years!
We sold our house and are now renting We cannot use them in this rental ADT originally told us that we had to pay a cancellation fee of $but kept billing Now I find out they never cancelled the account and say we have to pay 75% of our total contract for full years, into even though they are not providing any services to us How can they continue to charge us when we have no way to use them and they are not providing any service? Customer service is rude, doesn't listen and just tries to collect the balance

I will not recoment nobody to get adt service!! They are the worst they steal money on top that they got worst and horrible customer service they scream at you and they always hang up on you, and they were charging for in account that it was not mines and it happens more than times.please don't commit the same mistake that I made and don't believe what they tell you when you first sign the contract because everything they guarantee they end up charging for everything

ADT IS THE WORSE SERVICE YOU WILL EVER RECEIVEASIDE FROM THEM TELLING YOU ONE FEE THE CONTRACT STATES ANOTHERALSO THEY "EMAILED" THE CONTRACT TO A DIFFERENTE MAIL ADDRESS THAN I HAD PROVIDED AND NOW THE MONTHLY FEE IS WAY HIGHER THAN I WAS QUOTED! EVERYTIME I CALL THEY TRANSFER ME AND ARE NOT ABLE TO ASSIST WITH MY ISSUEI WANT TO CANCEL THE SERVICE AND THEY ADVISED ME I'M OVER THE DAY PERIOD FOR CANCELLINGOF COURSE I AM SINCE I NEVER RECEIVED THE CONTRACT!!!!!!! WORSE COMPANY EVERSAVE YOUR MONEY

Don't get ADT They didn't call the police while we were burglarized until after my husband did It was too late then They left a message on our audible machine that they didn't call the police yet, letting the burglars know Then they tried to charge us for fixing our alarm, which did not work as an audible alarm and yet it was supposed to They never returned our monthly fees either, nor did they apologize Terrible service!!!

I've had nothing but trouble with this company and it's authorized dealer Home DefenseI was never told I was going to be under contract with anyone other than ADT and neither company knows what the other is doing or has done as they have separate policiesI regret ever calling ADTThe monitoring equipment seems to work okay but I hope I never have an actual emergency because they can't even transfer a phone call to the right department with the right information

Cancelled my account back in Jan / Feb, company told me that there would be a day wait and a $charge to close account.Agreed to this and thought this was done.New bill today 4/13/ and account is still open
First year into contract I received to calls from adt collection department.Paid one year in advance and somehow the payment wasn't ever showing up on the corporate side.Months and months of harassment and in the end ADT said they were at fault for harassing me.Stuck out the contract and cancelled.ADT at this point says account is still active

Very deceptive advertising They offered a $monthly fee, a $credit for equipement, and a $Visa card When the installation guy came, he pressured me into getting more than I had asked for so that it still cost me hundreds of dollars for equipment that doubled what I already had and promised me another $Visa card That was in September It is now December 4, and I have not seen any Visa cards, and my monthly bill is When I contacted ADT, I was forwarded to Mspell Solutions and never got to talk to a personLeft a message but since the forward to Mspell is third in ADT's automated phone answering system, I suspect many more have had this problem as well

ADT abused its position and mistreated meCalled a debt collector on me without ever sending a corrected bill or call
Account # XXXXXXXXX
I submitted a request to transfer service in June, while I was waiting to hear back from the local agent on pricing and conditions for transferring the service, I was automatically charged *** dollars, without noticeThe charge was both premature as I was waiting to hear back from the ADT rep, and twice the amount I owed ADT as I only had one year left in my contractI was refunded a few days later
Ultimately, I am told that in order to move the service I would have had to pay significantly more and commit to a new contract to move the service which is not what was advertised or communicated to me at the beginning of the processI would have never asked for a transfer had I realized this was the caseAn email notification was sent to both the agent Richard *** and the Gina *** (ADT Corporate Customer Advocate) without receiv

My system does not work, has not worked, and no tech has been able to solve the problem yet they will not let me out of contract
When I signed a contract several months back, I was expecting that I would be recieving a product that worksSince that time, I have had batter malfunctions that could not be fixed, cell tower in-communication causing a constant beeping at 4am waking my whole family, a new panel put in, and then an alarm went off while we were un-home and ADT did not communicate with us or the policeI have finally decided that I have had enough after I was told that I would be receiving months FREE service for our troubles, and only received monthI would like to be released from this contract as ADT has failed to protect my house and my family with a product that does not workThey have cost me over $1,in missed time from work to be at home awaiting service calls in an attempt to fix the multiple problems that have not been resolved