ADT Security Services

ADT billed me for over years without providing serviceWhen notified, ADT is only willing to credit years
I called with an issue on my account and learned that the account was not active and had not been for yearsHowever, ADT had continued to bill me, $quarterlyWhen I contacted ADT, I spoke with a Steven at the corporate levelSteven assured me that ADT would assess and rectify the situation and sent a field worker to my house (5/26)The worker informed me that the account had not been active since He stated there would have to be a new installSteven did not call back, so I attempted to contact himI heard from him a week later at which time he had little informationHe started his conversation stating that it is essentially the customer's responsibility to know that the system is not active (6/2)Steven contacted me the following Monday to let me know that he was waiting to hear back from his manager on what ADT could to do helpDuring our conversation

I wanted to transfer service when I moved and the charge increased 400% once I moved
I moved on the 19th of June from my rental house at XXXX XXnd ave north in St Petersburg to a house I just bought at XXXX XXth st north also in StPetersburg Fl I had called and arranged thru ADT to move my service from the rental house to my purchased house I was assured at the time of scheduling that the charge would be around $200, same as the original installation cost at the rental house I agreed and scheduled for the service to be done within the week ADT hired Defenders Protect Your Home to come out and do the installation During my talk with Defenders about my security needs at my house, which was the exact needs and equipment that I had at the rental house I was moving from and this information was also given at the time I ordered the service address change, the salesman suddenly raised the price from approximately $to over $payable once the equipment was installedI dec

ADT IS THE WORSE SERVICE YOU WILL EVER RECEIVEASIDE FROM THEM TELLING YOU ONE FEE THE CONTRACT STATES ANOTHERALSO THEY "EMAILED" THE CONTRACT TO A DIFFERENTE MAIL ADDRESS THAN I HAD PROVIDED AND NOW THE MONTHLY FEE IS WAY HIGHER THAN I WAS QUOTED! EVERYTIME I CALL THEY TRANSFER ME AND ARE NOT ABLE TO ASSIST WITH MY ISSUEI WANT TO CANCEL THE SERVICE AND THEY ADVISED ME I'M OVER THE DAY PERIOD FOR CANCELLINGOF COURSE I AM SINCE I NEVER RECEIVED THE CONTRACT!!!!!!! WORSE COMPANY EVERSAVE YOUR MONEY

My wife and I are from NH and just purchased a home in FloridaWe saw an add for ADT security so we put a call inI was connected to an agent and we proceeded to talk about the security that would work for meI was told by the agent (Angle) that we could set up a time to meet the service guy to talk and complete the deal and I told her that we were just down till Friday and she told me that she could have someone meet us that Thursday afternoon and if we liked what he was showing us we could finish up the deal and have the new system installed that dayI was told the technicians carry everything they need in there vehiclesShe set the time for the following day and then proceeded to ask for my credit card info and I was told this was needed before the technician came out but nothing would be used until we signed the contractThen I was put on hold for a few minutes to confirm the time and when she got back on the phone she told me that time slot was takenI told her that we were flying out and told her to cancel anything she had started because we wanted to be there when it was installed and she refused and would not take no for an answerShe was telling me we could wait till we came back down but I told her that I would just re-initiate the call but that still did not workShe was really getting upset and yelling at me so I told her flat out to stop anything that she started and I hung up because I was so upset at the way I was treatedMy wife told me the next day to check my credit card statement and she did run the money through although it was pendingI called my credit card company and told them I was disputing this chargeI will never recommend or use this company at all after being treated like this

NEVER EVER use ADT! They are incompetent, dishonest, and will take your money for doing nothing We have had a disastrous experience with them and have filed a complaint with Revdex.com and NY StateWe gave them nearly $as a deposit to begin installation of a complete security system (locks, cameras, alarms)It took them months to get someone to start the work, and then the people they sent (we found out later were all subcontractors) had no idea how to do the work, brought broken and defective equipment, were never able to install locks even after many visits by locksmiths, and often kept us waiting for hours for people who came late or never showed up at allThe stress of living in NYC without locks on our doors was incredibleWe called and called, talked to schedulers, sales reps, supervisors, were kept on hold for hoursWe finally gave up on them, bought our own locks and had them installed by a local locksmithNo other security system working at this timeIt has taken us weeks to cancel our service with ADT (they make it nearly impossible to cancel), again lots of calls on hold for hours, and now ADT is refusing to refund us the nearly $we paid for service and equipment we never receivedADT should be put out of businessThey are de-frauding customersSomething is deeply wrong with this companyYou can install your own security system-- and save yourself a lot of stress and loss of money

Iaposve been blown off times in a row waiting for a technician to come to the service addressI have an SRO property that needs the fire system verifiedThis absolutely insulting and ridiculous to be blown off like thisWith a name like ADT you would think this company would have some level of professionalismI just want them to show up at the time they agreed to so I can get this over with
Product_Or_Service: Fire Alarm

Response time is greatCustomer service is poorTechnician price to come fix their equipment that doesn't work, is ridiculousNor will they try and replace itIf they do, that's another feeTried to cancel my account and needless to say, I'll be in collections soonThey will argue you down until you just dont feel like it anymoreI will not recommend this company

Don't get ADT They didn't call the police while we were burglarized until after my husband did It was too late then They left a message on our audible machine that they didn't call the police yet, letting the burglars know Then they tried to charge us for fixing our alarm, which did not work as an audible alarm and yet it was supposed to They never returned our monthly fees either, nor did they apologize Terrible service!!!

Sold house and can't continue service but they're requiring payment for years!
We sold our house and are now renting We cannot use them in this rental ADT originally told us that we had to pay a cancellation fee of $but kept billing Now I find out they never cancelled the account and say we have to pay 75% of our total contract for full years, into even though they are not providing any services to us How can they continue to charge us when we have no way to use them and they are not providing any service? Customer service is rude, doesn't listen and just tries to collect the balance

I was automatically renewed for their service without my authorization so when I call too find out why I got a bill they said that I had to cancel before the renewal dateI told them I was not on any contract and the person at ADT said I was, so I asked for a copy to be mailed or emailed to meI received nothing.The bill was from June 7, to June 6, I called on July The bill was for $but was pro rated to $for the time usedOn October 19, I got a call from a collection agency asking for the $paymentI explained I was waiting to hear back from ADT on my contract, but they were not interested in hearing any excuses just wanted me to pay or they will effect my credit report.I then called ADT to find out about the contract they said I had, was put on hold for a few minutes and the person I spoke with said she could not find any contract I had with them but it didn't matter because I still owed the money and if I don't pay it, they or the collect

for over months I have been harassed at work by adtive requested many time that they not call me during working hours which are 8am to 9pm e
Ive had adt for many years and felt they were very over priced for the quality and productHowever for the past 4-months I have been bombarded with constant calls at work about there defective and out dated productI told them many many times not to call during my work hours which are 8am to 9pm monday through saturday and 12-6pm on sundaysWith a thought od decency they relentlessly called and called and calledit was over the topthey even called my ex wife's phone who knows how they got that numbersome people have to work and cannot be harrassedIf Im not mistaken its per harassing call in fines

On 7/2/we returned from about a week of vacations and to our consternation found our house brokand burgledI called and *** *** came and registered a caseSubsequently, the insurance company inspected the site and also appointed an adjuster, who estimated the actual value of losses as $26,The insurance company paid us a total of only $2,On 7/3/ADT technician visited our house determined the reason as to why the system did not operateAccording to him the system failed because the motion detector did not respondHe replaced this and detailed ADT report of non-function submitted to us and is availableThe technician further determined through computer analysis that the system remained armed throughout the period from our leaving the house and return despite the break-in.On various calls to ADT for compensation for losses incurred but not paid by insurance has fell on deaf ears.We have been regularly paying ADT, without any fault, for securit

I encountered issues trying to submit my complaint at the website, Per your Revdex.com Now Team, I was advised to send it by email to this address
When our studio relocated from Norwalk to SFS in January of this year, I contacted ADT to notify them about the move and get our services transferred At this time, we were on quarterly billing and already had paid for Recurring Services 01/01/18-03/31/@$ Installation was successfully completed on January 24, and we changed our billing to ACH monthly @$
I contacted ADT by phone initially on 10/4/regarding an ACH debit to my account in the amount of $initiated 10/2/ It turns out we were being billed both quarterly and monthly for the entire year Representative stated this would be forwarded to Billing in order for them to research/determine how much needed to be refunded I explained that we were still under construction, while trying to keep business operations running Most importantly, I expresse

ADT abused its position and mistreated meCalled a debt collector on me without ever sending a corrected bill or call
Account # XXXXXXXXX
I submitted a request to transfer service in June, while I was waiting to hear back from the local agent on pricing and conditions for transferring the service, I was automatically charged *** dollars, without noticeThe charge was both premature as I was waiting to hear back from the ADT rep, and twice the amount I owed ADT as I only had one year left in my contractI was refunded a few days later
Ultimately, I am told that in order to move the service I would have had to pay significantly more and commit to a new contract to move the service which is not what was advertised or communicated to me at the beginning of the processI would have never asked for a transfer had I realized this was the caseAn email notification was sent to both the agent Richard *** and the Gina *** (ADT Corporate Customer Advocate) without receiv

Misled into contract with inability to transfer service without penalty and entered into new agreement without signature
After a brein June 2015, I looked into service from ADTIn speaking with and ADT agent via phone, I expressed serious concern about signing any contract due to the fact that I rent and would be moving again in the futureI was assured that my contract would be 100% transferable to any new property & that it would be of no costmonths later I called to move services & was told that it would cost $to transferAfter speaking with a manager and explaining that was not the service I was sold, I was given a reduced move fee but still had to payNow, after months in the new apartment, I am moving yet againI called to transfer my service and was told I have to pay another transfer fee AND sign a new year contract which I am unwilling to do considering I only have months left on my original contractUnbeknownst to me, I was reentered into a new

I have had ADT for over a yearI have called for service numerous times, and we still do not have a dependable signal and are without service
When we met initially with the ADT rep, we told them there were issues with all phone service except *** *** He assured me that he was getting a solid signal, and we purchased $in equipmentWe have been paying over $per month and still do not have coverage The system fails multiple tines a day, and as far as we can tell, we haven't had protection for over a month The las service tech that came out couldn't get a signal from our system to even run a testI called again and stated that I wanted to file a presidential complaint, but was assured someone would be out today, when they returned from vacation, but I neither received a call or a service visitI have spent too much money and time on the phone for a system that doesn't work The date of the problem has been ongoing since November I paid by check

I have been an Adt customer since with no issues till now On February 23, I received a call stating my system was not sending a signal that I needed to do a check on my system which I did on March 14, The test failed so I called Adt and the operator I spoke with verified that they where not getting a signal The operator also stated to me that they had not been getting a signal since November I asked why was I not contacted about this tell Feb23, She stated that it showed that a call was attempted to me in November but failed and not tried again until Feb23, I stated to her that my phone number has not changed for the pass years and that phone number was the one they reach me on Feb23, I also asked why an E-Mail was not sent out also She said she didn't understand it either and she was sorry about that I said that I should be refunded that money for the months that they were not monitoring my home I was told first to have

Echoing what others have indicated: ADT is not helpful of appreciative to long-term customers After receiving rate increases of 33% above my initial contract monthly charges and not complaining, I called to cancel my service, only to be told that I will incur another month's charge since it takes ADT days to inactivate an account After speaking with a cancellation specialist, billing specialist, and billing supervisor, I was told that there is nothing to be done about this extraneous charge as it is part of their policy that is written into their contract Upon signiwith ADT, the installers/customer services reps didn't indicate that disconnection is not as streamlined as installation, which can occur in one business day for residential customers I will never use ADT again, nor would I recommend them to friends or family

ADT is nowhere to be found when you have actual emergency and the alarm goes off An intruder set my ADT house alarm off, and ADT didn't even phone me for minutes to see what the problem was Meanwhile I was scared, ran to the street for safety There, I called ADT customer service, which hung up on me Got a neighbor to help me instead When I complained to ADT later that week, it never investigated its own service failure, endangering customers ADT's only response is to threaten more fees if you cancel

This place is the biggest joke of allFor the last months we have been trying to cancel automatic payments, because they auto drafted payments in one monthEvery time we've called they claim that they have removed us from auto payments, but to our surprise they auto draft the payment at the end of the monthI will never and I mean never renew or use ADT again in my life timeAll they want is your money and that's all they care about!!!!