ADT Security Services

ADT did not fulfill the terms of the agreement within weeks of signing up, so I want to cancel my contract
no customer support, a pass the buck Call Centre, every call in 20+ minutes of being transferred and on hold, and shoddy tech support have left my system still not workingHaving to wait a week for a tech to attend every time x I asked they end the contract as it was within the days of dissatisfaction as per their advertised garentee, they tell me I could try and appeal but I will be in breach of contract and owe $thousands rude and incompetent staff have made the issue and worse For example, one left me on hold minutes because I used a shortened version of my first name and he said he would have to clear talking to me through his supervisor even after I passed all the security steps to prove myself! I'm still waiting on a call back from a manager xtimes to discuss the issues , I asked to end my contract as I'm dissatisfied within the day grace period a

Making a payment on line is not effective and its deceiving
I love my ADT systemI used my credit card for payments, but found making the payments on line was sufficientHowever, I noticed that my payments were not being processed & returnedThen I found out that even though you schedule a payment on line for a specific date, ADT decides to take it out on the same dayEven though the website provides you with an option to select when the payment comes outI have certain bills that I pay on certain dates, so when I go to ADT and select September 30th, to bring my account up to dateThat is the date I am expectingNot when they feel as though it should come outThen the customer support representative that I spoke with today wants to give me a refundA refund for what?? The money hasn't drafted from my accountI just wanted her to stop the paymentI have my mortgage payment and anyhow there are insufficient funds in my account this will cause great stressSo ADT needs

ADT is the WORST business we have ever had the miserable displeasure of dealing with They use language such as "100% Customer Satisfaction" and "We value our customers." Absolutely false ADT's only priority is their bottom line
Our family's safety & security has been compromised by a system that does not function, and the only concern ADT has is holding us to a 3-year contract! (That's right: They are holding us to a 3-year contract on a system that does not function Needless to say, we will be taking legal action against ADT.)
DO NOT DO BUSINESS WITH THIS COMPANY

In June 2018, I decided to go with a different security company other than ADT, when I called ADT to cancel service with them the person that I spoke with asked the reasons for the cancellation with them I responded that the rates with the other company were cheaper with more equipment and services, such as a smoke alarm system, glass break unit for the windows etcTheir monthly rate were $compared to ADT rates of $for one unit and $Quarterly for the other unitI have two units with them, unit one and unit twoI was offered by ADT a matching price rate with the same equipment and services as the other company If I committed to a extended contract for three yearsI agreed but, when the bills came out they were not as what was discussed the bill of $reduced to $which average out to be $not $36.99, however, the one unit bill of $was reduced to the During the conversation with ADT I specifically mention that the $Unit one

I had ADT Service at *** *** *** *** I called them and cancelled this account# XXXXXXXX and they continue to charge me
I had ADT Service at *** *** *** *** I called them and cancelled this account# XXXXXXXX in May due to me moving addressesThis company is continuing to charge me since June 1st for a service at an address I do not even live at anymoreI've called them since and they just bounced me around their departments and will not cancel this account

We have had ADT for months now and are locked into a month contract with themIn these months we have had our alarm system go off on its own separate timesThe police department starts to charge after the third alarm call so we have had to tell them to not dispatch the police when the alarm goes off because we don't want to be charged by themSo essentially our security system is useless because we are afraid to use it for fear of being charge for system problems
Last night we were away from home between 4:00pm and midnightWhen we arrived home and went to shut off our armed security system it was already unarmed! At 9:00pm the security system UNARMED ITSELF and our home was unprotected from 9;00pm until we arrived home at midnightWhen we contacted ADT, their only response was "oh yeah, that has been known to happen with that particular style of panelIf it happens again we will send out a tech."
Seems a bit nonchalant for a company that is supposed to be providing home securityThey are aware of a fault in their systems that makes our homes unsecured and they have no plan to ensure we are safe and to resolve the issue?
It would cost us over $1,to cancel our contract with them so we are stuck paying for a service that does not actually provide what it says it will, security in our home

Forgery of signature or digital copy of signature to three year contract when one year contract was what was discussed with technician at installation
We are federal employees and I know for certain at installation the technician told me it was a one year contract as at the time we knew we would not be in this house for three yearsI would not have signed a three year contractMy signature is also not placed correctly on the signature lineThere are hundreds of people on the Internet stating they did not realize they were signing a three year contract when clearly, they did not sign oneThe documents are fraudulentIn addition, the first time I called to cancel there was ZERO mention of a three year contract tractInstead the phone operator placed me on hold for minutes then literally told me my family and home was in danger if I did not continue with their servicesThis is intimidation and harrassment as well as threatening behaviorPlus, if the contract was legitimate, wh

They are deceptive in their practicesWhat was told over the phone to me and what I received is very differentTerrible service in trying to resolve
I feel as though I was tricked into signing up for an additional year of service that I did not needOriginally signed up for adt in When I signed up I explained that I would be moving and wouldn't need the services in my new houseThey explained that I would have to stay a customer through the end of the contract, which was fineThis was not the caseI had to sign a contract which was not needed at my new houseNo way to just let the original contract, so I was tricked into being with adt for years instead of When speaking to customer service and I kept getting different storiesI was recently told that I upgraded, so I had to sign a new contactThis is just not trueI have the exact same system that I had in my old houseNot only that, but I brought my equipment from my old house, which is what I was told to do, an

The new ADT app Pulse is a complete failureIt hasn't been operational for over hours leaving many security systems only operable in person - stranding vacationers and mobile operators from their systems
This has to be one of the worst roll outs of a new app ever
ADT has to get it right before they put out an update especially with a security service appPeople rely on this and it can leave thousands of homes and businesses vulnerable
Very poor implementation
Customer in Los Angeles

ADVERTISING, WILL GIVE YOU THE RUNAROUND ON THE PHONE AND TRANSFER YOU UP TO TIMES IF YOU LET THEM, WILL REFIUSE TO GIVE YOU A COPY OF SIGNED CONTRACT, CUSTOMER SERVICE SENDS YOU A COPY OF CONTRACT WITH A COMPUTERIZED SIGNATURE, CALL THEM FOR REPAIR AND POSSIBLE UPGRADE AND FOUND OUT THAT TOO MANY MAILERS FROM TOO MANY NUMBERS THAT ARE ALL FUNNELED INTO ONE THAT ACTS LIKE THE MOB THEY WILL NOT ALLOW ANY OTHER ADT TO OPERATE IN MY AREA AND TAKES LEADS AND SHOVES TINEY SCREENS IN FRONT OF YOU TO SIGN THAT YOU CAN'T READ AND THE INSTALLER KNOWS NOTHING ABOUT PROMO ADVERTISED WHICH WAS THE REASON FOR CALLING

Repeatedly overcharged and seeking reimbursementRequesting release from contract, due to deceptive business practices
This complaint is in regard to account number XXXXXXXXX
I have made various attempts to contact my ADT representative about multiple overcharges to my account, and she will not respond This, after locking me into a 3-year contract
My contracted rate from June 10, through June 9, is $+ tax, equal to $ On June 11, I was charged $28.13, when I was supposed to pay $ This is a $overcharge Additionally, I received a notification on June that a $charge will hit my account on July My actual charge should be $17.31, representing another overcharge of $There is no reason I should have a charge in the amount of $35.70, nor did they offer any explanation And finally, from April through April 2018, I had a contract to pay $+ tax, equal to $18.39, per month Halfway through, they started charging m

Absolutely absurdWe called to cancel our services prior to our year contract being over, so we knew we were going to get hit pretty hard with cancellation fees (totally okay with paying the cancellation fees)What we were not okay was the continuous lies and deception the employees gave us
Our first call was initiated on Dec19th, (the day the house was being sold) to cancel the servicesOn that day, we were told the final amount due and that it would be auto-debited from our account on the following month when our monthly payment was typically auto-debited
In January, we watched for the cancellation to hit the account, but it didn'tInstead, they billed us our monthly amountImmediately, we called to find out what was going onThis time we were told, oh yes we see you cancelled, but there is a day window before the services are actually cancelled
Okay, fine, but will the amount for cancellation now be reduced? The representative stated with great certainty, yes since you paid January's monthly amount your cancellation amount will reflect that and then proceeded to give us the new cancellation terms
At that time, we requested our checking account info be removed, as we wanted a paper invoice mailed to us, for our records and to be sure no more payments were taken from us without our being aware of themThe representative promised an invoice was being sent in the mail that day, so we could pay the final balance
However, that bill never arrivedInstead, I discovered they "sent" (it was never sent anywhere except our online portal) us a February bill for the monthly amount due and increased the cancellation amount by $without ever notifying us OR sending the bill we had requested in the first place
Thanks for wanting payments, but not sending bills and lying to us the entire timeWe would have happily paid the amount initially agreed uponNow, not so much

We had to relocate and asked multiple times to ensure the contract would not be renewed and was told that was correctUpon moving again we was told the contract was renewed without noticeWe pay them for security when in fact they are the thievesAbsolutely the worst theft I have ever had!!

Buyer beware - they came to our place of business and had a staff member sign an agreement without disclosing the termsThey said that was standard in their businessTheir terms were a three year contract with a $1,penalty - when we tried to cancel the services, they acted like the bullies they think they are - would not recommend under any circumstance

Despite all of the great reviews, ADT has not been a good experience for meI purchased a home with existing equipment and it has been faulty from day oneIn less than two years, I have had to have service techs come 5-times and still the same issues persistConstantly getting alarms for broken glass, low battery, etc., and being woken out my sleep at all times of the night with these alarmsI have initiated all contact with ADT about these issues and not once has anyone taken responsibility for the issues I'm having and seen them through to resolutionNo one has tried to make this right for me, I don't even think I've ever been offered any compensation for the times I wasn't able to use the alarm system for several days at a time! I even had one of the service techs tell me what I've been dealing with is ridiculous and that ADT should have offered to replace all of the equipmentFinally I decided to cancel my service with ADT, and now they want me to pay them 75% of my remaining contract ($407)This is insane! With all of the aggravation I've had to deal with over the last two years, and the fact that the equipment is clearly faulty, you would think they would just call it even, and not add insult to injuryNever again will I ever use ADT, or recommend them to anyoneDisgusted & disappointed

Service has not worked in over a yearIt wasn't until we quit paying our bill that they agreed to send out a technician
Our service with ADT hasn't worked in over a yearOnce we quit paying our bill and after several phone calls they sent out a service tech who ultimately figured out why it wasn't workingHe had to make several changes including removal of some screws to the wall for the system to sit straightI was told once the technician came out to assess the situation we would be getting credits back for the time we paid and didn't receive serviceUltimately, the person whom the technician reported back to proceeded to tell us there wasn't an issue found and that we needed to pay the past due balanceSee...after it not working for such a long period of time...I quit paying...why would I pay for a service I was not receivingThis was the response I got after the technician spent hours at my home and concluded the system indeed wasn't functioning properly

ADT's contract does not disclose fees for movingWants me to renew another years after their sales rep lied
Before entering a year contract agreement with ADT, I made it very clear to the sales rep that I would be moving in about a yearHe's said I could take the system with meI've since moved as planned and have taken the old system with meWhen I called ADT to schedule a reactivation, they said I must pay $in installation fees or enter a new year contract for $
I stated that I would like to continue on with my agreed upon contract but not pay $in new equipmentMy lawyer reviewed the contract and no where does it state that moving fees or new equipment fees would occur or that I will have to renew for another yearsADT claims the contract is bound to the customer and address on the contractAgain, this is NOT on their contractADT's legal team has also confirmed none of these items are in their contract, yet, they still want me to adhere to what the w

Just had a ADT system installedIt was very professionalThe subcontractor did try to sell us additional stuff but that was expectedThe key to avoid problems is to double check your order with the salesman before your appointment to avoid miscommunicationsThe installation is more complicated than you might think and having a professional do it seems wiseSo far, we are very happy with ADT and the horror stories about ADT services seem to be distortedCustomers should educate themselves as to what to expect from their security company no matter who it is

Complaint involves the cancelation fee of over $I never recieved a copy of the fee or told by the sales rep about the fee
My account number is XXXXXXXXXInstallation was $with purchase of equipmentI did not recieve or was informed by the sales rep of the $early termination feeMy brother was thereAnd he did not say or inform of this chargeYesterday an ad from the local newspaper said balance is due and nothing moreThen on the internet it said "New ADT cacelation charge a little over $300.00."

ADT Security Services demanding I pay a contract I never signed
Please, Please, Please, I am desperate I am in my 80's and as of February widowed I must sell my house due to financesWhen I called to cancel ADT Security Services for my house they insisted that I have to pay through the contract period, an amount of $ I NEVER signed a contact They sent a form for forged signature and I sent a notarized signature which does not match the contact they insist I signedThey refused the facts and are sending me to collections I have no one to turn to except lawyers who I cannot afford Can anyone please hep me? Can anyone help?
I called their XXX XXX-XXXX corporate # in *** ** and sent all they requestedCustomer #XXXXXXXXX