ADT Security Services

I called on 10/06/2:P.MXXX-XXX-XXXX and cancelled my serviceThe rep said it would take days but the account would be cancelled and a refund would be made He also threatened to lock up my equipment so that it could not be used by another provider I told him that the control pad had already been disconnected and that I had purchased the equipment so it is a good thing that he couldn't do thatI did not receive a refund and I received a bill in the mail today 12/17/for the next three months I called customer service and was told that there was no record of that call and they would not refund any unused monies prior to today
Question: why was I threatened when, as I was told today,
they do not even have the capability to lock up equipment and why was that call not showing up on ADT system when all calls are supposedly recorded?
So I have been paying for more than months of service which I cancelled of 10/06/This makes me a very unhappy former customer who would never use ADT services againI previously used ADT services for many years both at home and business and was very satisfiedI changed services because my son in law works for another security companyThis is a very bad experience and a reflection on the integrity of the company and its employees

I moved from MD to FL and unable to continue my contract in my new buildingADT won't let me out of my contract without charging $
To Whom it May Concern at ADT and Revdex.com: I was a customer of ADT for years back in Pittsburgh, PA, when I lived at *** *** *** (I fulfilled my contract at that address, and then some)Because of the excellent service I experienced, when I purchased a home at *** *** *** *** in Silver Spring, MD, in December 2016, I went with ADT againMy husband and I recently moved to Orlando FL to an apartment building (and so are unable to continue with ADT), and our home is selling back in Silver Spring MD on June of this yearADT customer service told me they will not allow me out of my contract and they would charge me $to cancel my service unless I am militaryThis doesn't sit right with me in terms of common sense and as a consumer who has given ADT my business twiceIf ADT doesn't allow me to cancel my service penalty-free, I will

I was charged for a battery, that they had to move the cell signal from the basement to the attic, because a cell tower was shut down in the area
I was without monitoring service for almost a month because there was a FC communication errorI was out on vacation, and when I came back, the FC communication error was still onI called ADT and had a tech look at itHe said there is no communication with the cell tower because they might of gotten rid a cell tower near bySo he had to move the ADT cell box from the basement to the attic which had pre-wiring alreadyHe said there will be a charge for the battery which I can dispute it with customer service to waive itWhen I called today to CSR manager Flor, they said there was no note of itI was without monitoring service for a whole month and they are not willing to credit me for the battery, let alone the monitoring charge

Despite all of the great reviews, ADT has not been a good experience for meI purchased a home with existing equipment and it has been faulty from day oneIn less than two years, I have had to have service techs come 5-times and still the same issues persistConstantly getting alarms for broken glass, low battery, etc., and being woken out my sleep at all times of the night with these alarmsI have initiated all contact with ADT about these issues and not once has anyone taken responsibility for the issues I'm having and seen them through to resolutionNo one has tried to make this right for me, I don't even think I've ever been offered any compensation for the times I wasn't able to use the alarm system for several days at a time! I even had one of the service techs tell me what I've been dealing with is ridiculous and that ADT should have offered to replace all of the equipmentFinally I decided to cancel my service with ADT, and now they want me to pay them 75% of my remaining contract ($407)This is insane! With all of the aggravation I've had to deal with over the last two years, and the fact that the equipment is clearly faulty, you would think they would just call it even, and not add insult to injuryNever again will I ever use ADT, or recommend them to anyoneDisgusted & disappointed

We have completed our contract and ADT refuses to cancel
We have completed our contract but ADT refuses to cancelWe found a better rate and asked to cancel but they said no and tried to upsell us

Activity was detected at the residence by another source and ADT's server was down during this processUnable to check the cameras do to this
Purchased an alarm system with cameras in November from ADTOn June 16, 2016, another security system in place alerted us their was suspicious activity occurring at the residenceWe tried to check the ADT Camera's at the residence but kept getting kicked out of the systemAfter eight attempts we contacted ADT and was told that the server was down but they has no alarm sounding on the residenceWe told them we were aware of that but needed to view our camera's to see what was occurringThey repeated again the server was down and nothing could be doneRealizing that a crime was possibly in progress, we contacted the police ourselves and advised them of what was occurringThey responded right away and with the help of witnesses, was able to catch subjects running from the residenceAlthough entry was not gain to the residence damag

ADT will not cease to discontinue billing me after call to them to disconnect service
Three calls were made to ADT customer service, at XXX-XXX-XXXX- one in March 2016, again in April 2016, and a third time in May I stated we had moved and did not have need for their service(s) anymore
Each time the company rep responded that they would disconnect and stop billingOn the April call, they added that I was due a refund and would get it to meNo action from them!
As I have no deed for their service at this time, why are they not doing what they said they would do, and stop billing me
Please have them finish the job they said they would do
Thank you,
*** ***

They are selling fake ADT security service coverage and overcharging my account for no offered service
Product_Or_Service: ADT Security Services
Account_Number: XXXXXXXXX

Representatives have conflicting billing information, lie about doing things and make unauthorized charges
March 13th I was informed that due to a past due balance, I would automatically be charged the full $balance instead of the monthly amount of $54~March 14th, I make a payment of $of the $balanceI called the company to remove myself from autopay since calling is the only way to do soOn Mar 31st, I was still automatically charged $162.10, the remainder of the past due balanceOn April 3rd, I called to cancel my services and to get a refund credit for the unauthorized amount taken from my cardThey said they would start the refund process, it would take 3-business days and that I would be charged a cancellation fee for cancellingI asked for documentation to support their claimThe email I received from them as proof showed a contract start date of 11/14/which would be well out of a year contract rangeI went through the cancellation process

I called the ADT phone I received on an ad mailed to my home advertising a special of $27.99/month for years I called ADT and the salesperson that took my call represented himself as an ADT employee I was not sure if I wanted ADT service because of the higher fees compared to other equipment you can install yourselfHowever, I was assured I would get a monthly rate of $for the years and that it would NEVER go up after the years I was still skeptical, but went ahead and scheduled an appointment for the following day I was moving into a new home and I wanted ADT to secure my home
The ADT technicians arrived on 12/26/2017, and they did a "walk-through" of my home and presented me a quote of equipment price and monthly plan of $ I selected only part of the equipment for an on-site purchase price of $dollars I asked the technicians repeatedly if the fee was $per month I was repeatedly assured that YES, the monthly fee would only be $27.99/month I had my mother there as a witness and she agreed to having everything installed, we paid the $for the equipment, and the techs began installation I was never presented any other service plan or equipment or given any other options on plans, etc I was happy with what I was presented in my home and was demonstrated in my home with sensors displayed on my windows and doors Before the installation, the techs showed me the keypad I would get, the sensors, and the motion sensors All for $27.99/month and the best part was I was told I would not require a land line!! I was so happy to get this as I have no use for a land line and I did not want to accrue an additional $30/month to my security expense
Additionally, I was asked to pay $for the pro-rated month and another month's service I paid that the same day as well
Within a few weeks, I receive my first invoice from ADT for a monthly rate of $ The rate was NOT $and I immediately called ADT I was told that the service was installed by one of their Third-Party affiliates that they use and I would have to contact them I had never heard of this company, the techs that came out to my home had ADT shirts and ADT identification cards with a picture on it and were driving an ADT vehicleI called this 3rd party affiliate and was told that the system in my home was not $27.99/month but rather $50ish dollars a month I was told that the equipment I bought was for a different and more expensive plan I told the service rep that I was never presented with any other equipment or service plans with different rates other than the $plan They would not honor my rate or what they brought into my home
I have been back & forth with ADT directly and this "3rd party affiliate" for weeks now, the invoice is now past due and NOTHING has been resolved I told ADT that they should honor what they sold me for the rate I asked for but they have refused to do so I have had ADT service for many years and I am extremely disappointed in this service and most of all, them not honoring what I was sold Regardless of whatever ADT's 3rd-party affiliate sold me, ADT should be responsible for this company's error and give me what they offered me They are committing fraud in advertisement and are misrepresenting ADT's services In the end, all I am asking for is for the rate I asked for and to keep the equipment that was sold to me That is another issue I forgot to add, ADT is telling me the equipment I bought is not for the $rate and the techs would have to come out and change my equipment too! I am tired of this back & forth game with ADT and nothing being resolved I will go to other superiors to see what can be done for this fraud sale

I was told that it would be $down payment and $a month for system.Installers shows up and asks for additional $to install system
on 6/13/I called ADT and spoke to *** who told me that it would be $down payment and $a month for home securityI agreed and he charged my *** *** for roughly $He set up a time for the installer (***) to come out between 8am-12pm the next dayWhen*** arrived the first thing he wanted to do was go over the contractHe had me esign some document then he told me it would be $odd dollars to do the installationI told him there must be a mistake and called ADT main numberSupervisor *** *** XXX-XXX-XXXX told me because I didnt want to have my credit checked I would have to pay the $odd dollars for the systemI told her that was not my agreement with *** her representativeOllie told me bypassing * credit check would be no problemShe told me that he lied to me and it would be a good o

Received Collection letter from *** *** *** regarding a balance of they say is due to ADT Security SystemsBalance was paid in full every month through auto payThirty day written notice was given to ADT for cancelation of services to monitor property at ** *** *** *** ** XXXXXMonitoring system was turned off by ADT Deed In lieu to home were traded to bank because of husband39s death forcing move from property thus the need to cancel ADT security system with the day written notice
Product_Or_Service: Security System
Account_Number: XXXXXXX

We moved into a new house with old ADT system, I then got a letter from ADT saying I can reactivate the service for $When I called them, everything changed, they told me the system was outdated since it is based on a landlineAnd they tried to push me for changing a new panel ($900) with a premium monthly fee of $I then found a DSC GGSM modulus based on cellular at home??! I think my question is how the *** I will hire LIARS for my home security?

Charges not described in my contract
After meeting my three year contract, I called to cancel my service The next month I was charged another monthly fee I called to let them know that I had cancelled my service and they stated I had to give them a day notice I went home and pulled out my contract It mentions that I'm under a three year contract and that I was pre-charged for my service, but nothing about a day notice I called them back and they stated they had given me a $credit, but the charge for service was $ When I told them that my contract did not mention a day notice, they proceeded to tell me it was in my contract I told them I had my paperwork right in front of me and that there was nothing regarding a day notice He said I'd have a refund within 5-business days I got the $back, but not the fee that they charged me for the day notice

Customer service took advantage of my elderly father by having him sign a year contract instead of a year as discussed on the phone with me
I activated my ADT services while I was fixing up (and for a short period of time residing at) a rental property to sellI inquired with customer service regarding the short duration of my need for servicesSince I was a previous customer they agreed to give me a year contract instead of the year contractI was not able to be at the property the day services were to be activated because I was out of town on businessMy elderly father was able to meet the tech at the property to let them inThe customer service representative told me that my father would have to sign and provide payment; I would later be able to change it to charge my account upon my returnHe said my father would have to provide the first payment since he would be the one at the property that dayWhen I called to change the payment method, it was not explain

ADT is back door scammers...do not sign a contract with them there is lack of communication on all levels of adt...they tell you one thing and then after a day grace period everything comes out permit fee which the tech tells you its covered..they do pay it but they want you to pay them backThen they tell you one price over the phone then when they come out it is a massive difference then what was told over the phoneI am highly disappointed in this company..and do not try to cancel because you will owe the 75% of the balance due...this company does not have to worry I will be letting everyone know that they are frauds

12/02/- To whom it may concern, an ADT technician was at my house on Friday, 12/02/to replace a Key Fob
The service was for a key fob - Of note, when I called initially about the key fob the customer service representative debated with me for over minutes about a replacementAs stated the technician was at my home on Friday, 12/02/to replace key fob, the technician did go into my locked box (not sure why)I don't have to use my landline to often, but I will say that it was working prior to his visit on Friday I went to use the landline on Sunday, 12/04/and the phone line is inoperable (there is a dial tone but the signal isn't connecting)I called ADT and Rose, the supervisor tested my alarm, which initially she did not receive a signal from the landline or the back up cell towerShe called back minutes later and said they finally received a signal # I am concerned with the initial representative call and the lack of customer service# The key f

ADT rep told us they could provide service to our rural areaWe have not had working service for over monthsADT says they will call back & doesn'
When the ADT rep came to the house we specifically asked if ADT could service our rural areaHe assured us they couldWe purchased the equipment and pay a monthly feeWe have had ongoing problems with our service for months nowADT has sent tech people outWe always have to call multiple times to get the tech person out & are scheduled weeks outWe have literally spent hours on the phone with ADT not to mention having to leave work to meet the tech personAll of the tech appointments have been unsuccessful I followed up again today with ADT and they tell me they don't know when the part will be in to fix our system and she will have someone call me backMy experience has been ADT doesn't call back (I was told four days ago a manager would call me back within 24-hoursnever received the call back) When I explained this to t

Cancellation Issue of ADT Security Services
I have been with ADT since 2010- My account Number is XXXXXXX and I originally signed a year agreement with them and that contract expired On 2014, I had an installer come in and also work on the keypad and sensors since the alarm was not working properly I let ADT know that I wanted to be on a month to month contract I called several times throughout and that the alarm was not working properly and they assured me that everything was fine on their end on March 2016, I called to let them know that I sold my home and the alarm never worked properly anyway and that I wanted to cancel the contract and they assured me on several occasions that I was on a month to month contract and there would be no fees I asked them if they could email me something in writing and they said they were unable to do this I let them know that I want to be certain that it would be a balance because I would have the new owners reimburse me f

My experience thus far is that in the first month of service with ADT they are on top of their game for customer service; I was grateful of the service in the beginning; Remember that the first days is the only time you can cancel your contract WITHOUT 75% of the rest of your signed contract
After the first 30days my bike was stolen off my back porch(ADT doesn't protect that) & I'm definitely not paying $1,000+ to replace that
ADT agent told me the signs change every year(obviously not ð???), also made aware after the first days that agent had quitAwesome
ADT increased my bill without notice, they control the bill, no matter the cause, it was increased by themI have paid my bill on time & in full every month as it's on AUTOPAY & here comes a big ol slap at the end of the year for a service fee and permit
I was told they space it out across the year, lie
ADT has been hindering the truth & is money hungryWith this service I advice all acquaintances not to sign up