ADT Security Services

ADT Saleperson misrepresented contract terms for Michigan serviceupon cancellation, learned of ~$cancellation fee
I purchased an investment property, intended for no more than months, which was made crystal clear to the ADT salespersonThe ADT salesperson was even on the premises with me while I was discussing what we would be doing and when we would be selling the property I signed up because he told me my timeline wouldn't be a problem with how the contract works When we successfully finished the property renovation and sold it, I attempted to cancel the service, only to find out about the year contract that I had apparently signed, which required that I now pay a $~cancellation fee Looking back, I clearly understand that I should have read all of the contract's fine print, so it's my fault for trusting the salesperson However, it is utterly clear that this salesperson either did not know how the contract worked or intentionally misled regarding the terms

ADT came to my home months ago and I purchased what I thought and was told to be a year contract for alarm service on a temporary residence (I had been with them for years at a prior address, *** *** *** *** *** All was good until I stopped service at my temporary address ** *** *** in *** *** and ADT said then that I had a year contract which I disputed but reluctantly agreed to a negotiated smaller amount and I assumed was overADT has continued to bill me in the meantime and just sent me a letter stating that the monthly rate was going upI had assumed that my service was stopped yet they continued to withdraw money from my account! They are supplying service to no one yet they continued to charge my credit card
Product_Or_Service: Alarm system
Account_Number: XXXXXXXX

Sold house and can't continue service but they're requiring payment for years!
We sold our house and are now renting We cannot use them in this rental ADT originally told us that we had to pay a cancellation fee of $but kept billing Now I find out they never cancelled the account and say we have to pay 75% of our total contract for full years, into even though they are not providing any services to us How can they continue to charge us when we have no way to use them and they are not providing any service? Customer service is rude, doesn't listen and just tries to collect the balance

DO YOURSELF A FAVOR AND GO WITH ANOTHER COMPANYADT IS THE WORST.......I sold my house and moved into a new house I still had year left on my contract and was more than willing to transfer service to my new homethey would not let me do that without signing a new year contractMy new house even already had all the equipment installed in itI didn't need anything from them accept for the monitoringThis is a criminal organization they do not care about you or safety

So, don't use ADTEleven years I have been with themI called to cancel today and was told, " you're on contract till 2021"....Apparently, when I called to complain about my bill increase last year, ADT automatically put me under a contract after lowering my billI didn't sign an agreement or verbally accept an agreementAnyway, I do NOT recommend ADT Very rude customer service after I explained I was calling to cancelI wish I could have left NO star

I was told there would be no charge for a replacement CO detector, but received a bill after replacementI rec'd invoice on Apr 18, and on same day phoned and explained that I had been told there wouldn't be a chargeThey said there is, so I told them that wasn't acceptable and they could remove the detectorThey said a manager would have to look into it and call me backThey did not call meI proceeded to call them again on May 14, May 22, May 23, June 20, and June 22, - each time explaining the entire problem and being told a manager would have to call me backI have explained every time I call that no one ever calls me backI have double checked they have my cell number and they do and make notes to call me at that numberOn May they actually put me through to a manager's voice mail where I a left a voice mail and still didn't receive a call backI rec'd a past due notice in the mail on June 20, It's been over months since I first called to dispute the

I just wanted to let you know about the cancellation experience that I had with ADT monitoring serviceBecause of my experience, I can not recommend ADT as a security service
When I called to cancel monitoring of my security system, I was transferred to the cancellation department (after minutes on hold and a minute conversation with a customer service rep) They then, over the course of minutes, summarized my security system by identifying each and every sensor in my house, a process that I felt was very unnecessary, and also stated that the cancellation would occur after days from my requestIn addition, they would send a signal to my system that would disable any programming that they had done, including arming and disarming codes, which would render the system inoperable (a system that I had been charged for and paid for)They then put me on a minute hold to process the cancellation
After the hold, I was told that I would be given "several points of advice" regarding my cancellationThe first point was that they would of course notify my insurance agency that I was no longer monitoredBecause my cancellation was because the property was going to be rented, they asked me about the lease terms and duration of the lease for my rentersI did not feel that this was any of their business, and told them soWhen I replied that I would not give them that information, they stated that the renters would be obligated to enter into a year contract, and if their lease term was less than that, they would probably not protect my property with an alarm system, leaving it "vulnerable"This is a short version summary of a minute diatribe from ADT's cancellation representative
After this was stated to me, I asked if there was anything else, and the representative stated that there were several more advice points that she would like to tell meI asked if the cancellation was processed, and she replied that it was, but she needed to give me more "advice" regarding my cancellationI asked her not to waste my time, and she replied that she was just trying to do her job
At this point I said goodbye and hung up
So basically, if you need to cancel service with ADT, expect to have a representative take at at least minutes of your time trying to scare you about having an ADT unprotected property, inform you that they will take action to notify your insurance company that you should not be entitled to any discount afforded to you by having your property protected by them, and then provide unsolicited advice for an unknown amount of time to attempt to scare you into continuing with their product
If their product was really that good, they wouldn't need to put you through all of this if you wanted to cancel
Please as se consider this when selecting a security service

Cancelled service continued to have payments deducted from checking account
In May I called ADT to cancel my service When asked why I stated I was having financial difficulty The Representative offered months continued service for free since I was a ling time customer I advised the Representative that I would like to be contacted by mail at the end of the free service to advice them if I wanted to reinstate my account I also advised I want to terminate the auto pay from my checking account I was not contacted further by ADT after that call Last month while doing my taxes I noticed that ADT continued to deduct payments from my checking account after I requested the auto pay terminated I called ADT 1/22/to advise I had cancelled my account and terminated the auto pay I requested the payments deducted without my permission to be refunded to me The Representative placed me on hold and after minutes the call dropped Since I had already gave my reason for

Unscrupulous door-to-door solicitation of the elderly: My 90+ year old parents had a salesman push their "free" security unit on them while we were awayThey are easily confused and never even remembered signing a contract, much less any details it containedIt took my brother many transfers up the phone chain with ADT to take care of it, and It took repeated accusations of financial elder abuse to get them to drop the hefty cancellation penalty
NO COMPANY should be doing business this way

We are being build for install and service fees when service was not installed
ADT came out Feb 10th to discuss a home security system We we were not sure we wanted a system but if we did, we stated that we wanted the wired special for $ We had no time that day for the install so we asked the ADT person to leave All the ADT sales guy cared about was getting in trouble with his company Service was not installed but equipment was left at our house No contract was signed and no agreement for install or service was signed We saw on our credit card that the company billed us so we called soon after Feb 10th and were told by LaQuisha ID XXXXX that we would be credited back for everything with ADT and the account was cancelled On Feb 24th we spoke with Dana at *** and Cierra the Accounts Services manager and were told we would be credited the $install fee plus the monthly service fees incurred We were told that we would be credited back for everything charged

recently I had my services move to another address And still am waiting for a refund
Recently I had my services moved to another addressI was supposed to receive a refund and have it refunded back to my bank account with in to business days My services were installed on 4/28/that's when the refund was supposed to be issuedI did not receive my refund yet today is 5/15/between 4/28/and 5/15/I called them times and every time I called no one gave me the same answerI called today to see were my refund was and they told me that they sent out a check on Friday 5/12/to a address that I don't receive mail atAfter being told that the money was going to be eletronicly debited back to my account they told me they cant do that they have to send out a checkIf I owed ADT money I would get charged with late feesI want my refund and I want months of free service for all the problems they have caused

Customer service on the account has been horrendous...loss of legal paperwork FAXed to ADT allowing a party being evicted to change pass codes at the premises which put me at risk of physical harm, and disregarding emails with POA, confirmed FAX information and sale of property documents attached sent to a supervisor (Karen *** trying to close the account on February 8, when the property was sold And now continued phone calls regarding charges accumulating on an account which was paid thru February 16, 2016, and closed on February 8, both via phone and email.Phone calls to ADT result in being disconnected when asking for a supervisor in over half of the attempts...and I have made over phone calls on this account because of the numerous problems with extremely long wait times and being disconnected the majority of the timeThere was even a statement that it didn't matter to them because they would just send it to collections Today I was on hold for minutes and

We had issues in 2013-and ADT system sent alarms City of *** has charged us $
Our Account # is XXXXXXX We had issues in 2014-and ADT system sent alarms City of *** charged us $
We called ADT and the representative told us that we can request claim after we make payment to the City We tried to get this
waived and updated ADT, but City finally decided not to waive
We called ADT and they asked me to make payment to City and then send them a invoice
NOW ADT refuses to make payment to us and incorrectly are checking with City of *** rather that City of ***

DO NOT GO WITH THEM OR ANY OF THEIR PARTIES
THEY STEAL FROM YOUR BANK ACCOUNTDO NOT GIVE THEM YOUR BANK ACCOUNT INFORMATIONBEVAUSE ONCE YOU DO, THEY WILL GIVE YOU A GAP FOR DAYS AFTER SET UP TO CANCEL BUT AFTER YOU CANCEL THEY WILL KEEP TAKING MONEY OUT OF YOUR ACCOUNT
I canceled my policy with bulldog's security (party) and they told me they will take care of it for meI have called to ADT corporation office times since then and they still telling me my policy is NOT cancelled YET!!!!!!
no one is helpful and they do not know what they are doingthey promise you to help you but they never do
they DON'T CARE ABOUT YOU! THEY CARE ABOUT THE MONEY COMES OUT OF YOUR ACCOUNT!!!

The ADT service represenitive misrepresented himself and ADTLeading me to believe I was signing a two year contract, for that was what I requested and he said the he could do thatFurthermore, ADT has slammed me with monitoring service and smoke alarm deviceI bought my smoke detector prior to ADTCharging for a service that I explained to the sales repI did not need or wantMy home is and has been hard wired into the system that too I explained to the repBasically ADT was ripping me offI was first aware approximately Oct- Nov2016.I did make my concerns known to ADTI have since discontinue their service as it was a breach of consent
Product_Or_Service: ADT security servicesd
Order_Number: XXXXXXXXX
Account_Number: XXXXXXXXX

In July I was selling my home and contacted ADT concerning what to do with the service when I movedI was told that I would be charge $1,for cancelling the serviceI told the individual I didn't want to cancel my service couldn't I transfer it to my new homeHe said no(On ADT's web site they advertise you can move the system when you moveFrustrated I told him to do nothing at this point our house wasn't soldThe next month while looking over my bank account ADT had taken the $1,out of my checkingI called them and my call was given to their "resolution center" where I explain that scerinoI was told I did not have to have my services cancelled! I was told a check would be sent to refund me $1,I also discussed that my home had now been sold, I would continue paying my monthly bill and when my new house was finished we would have it transferredAfter a month of waiting for the refund, first time they sent it to my bank with only the last four account numb

I have been billed twice after calling & requesting cancellation of my service since Feb.y I want a refund of the two last pymts not authorized,
I have called numerous times requesting cancellation since February I had set up auto payment through the service provider and since I cannot cancel on my end, requested my service be cancelled effective March Each time I called they stated they would update my account as closed and refund the last month payment that was automatically deductedI never received a refund and as of today I have another pending charge on my accountI have spent numerous hours on the hold speaking to someone there, especially when you are calling to cancelI have continued "account closing specialists" trying to manipulate me into keeping the account openI want to be away from this service provider and want them to refund my unauthorized last two payments

I have never experienced such incompetency, rudeness and total lack of customer care from a company in my life as I have with ADT This company is one to stay far away from From the aggressive and pushy sales rep who turned out to be worthless in helping me, to the poorly trained technicians, ADT is the worst of the worst! In the years I've been with them I've experienced technicians that "forget" about the appointment, faulty equipment and unresolved alarm issues that are still on-going I truly wish I had done my research and gone with another company When my contract ends I will definitely be switching to a competent security company that cares about its customers

I cancelled my service in may 2018.I owed 1,cancelled fee.no problem.I paid them 200.00on 6/28/18.told them I would pay per month.then on july 17ththey took out of my checking account I did not authorize them to do that.they did not contact me in anyway that they were going to take the money out.I was on auto pay for the monthly services payments but I never authorized 872.62.this caused me overdraft charges

February Customer Service is difficult and poor judgementAlso, Two month was Allowed Free of Charge, yet still Got billed
February Key knob has not worked as backdoor was openedTried to use it multiple of times to stop alarm but didn'tWhen contacted ADT, let them know it is Alarm, My knob is not responsive, and for them NOT to call Police
The representative stated okay yet, stated Pulse was not working, and have let her know someone needs to look into thatI believe she retaliated and contacted police even though there was NO need for POLICE and I told her that
Also, Jill, agent of ADT promised couple of month of free service for January and February, Yet it was not respected on February and I have a letter stated chargesSo Now, I am confusedMy understanding is that it is a Free Couple of Months per agreement with JillAgent who started the new plan
ADT Personnel who installed equipment had left marks and scratches on wall on the areas