ADT Security Services

On October 13, I made a payment over the phone with a customer service representative using my checking accountOn October 24,I was informed by another representative Kira that the payment hasn't been made on the accountEven though I was given a reference number still unable to locate payment, at that moment I was informed to fax over proof that the payment had been draftedI've sent my bank ledger over by email and fax received email confirmation that the documentation had been receivedStill no one has contacted meOn Tuesday November I called bc no one has contacted meThe rep Allen informed me that no one has worked on the case bc no information was received even though I confirmed valid #s and email address
Product_Or_Service: Alarm Service Account
Account_Number: XXXXXXXX

After I had moved to another state (1/years) I cancelled ADT I explained the reason to the rep and was very open about not living in FL any longer I was told there was nothing else I had to do I was not asked for my current address The people living in the house in FL called me in mid July that I had received some billing from ADT and they would mail it to me I also received a message from ADT but did not want to call until I had received the mailings Upon reaching ADT I was told by the rep that my account had already been sent out to a collection agency In years I have never had anyone send something on me to an agency ADT would only say that this is their policy and they refused to even talk with me any further The would not acknowledge that they had done any wrong doing by not asking for my address Isn't it logical that upon cancelling I should have been told that there would be a fee as well as getting my correct address so it could be mailed to me? I have a lot more to say but I am too upset by their actions to get into this any more Do I have any recourse and is this something that should be taken to a higher power so to speak?

***AVOID ADT, MANY BETTER OPTIONS AVAILABLE***
I was an ADT customer in 2015, needed the service for one yearI no longer needed the services but could not get out of the contract I still paid until the end of the year contract because I always pay my debt obligations
I now need a home security system for my new home and want professional installationCalled ADT, rep said I have "tons of moving credits, the system itself won't cost you anything"Fast forward days and the technician comes to our house, tells us that the set up for basic services (door and window sensors only, no camera) would be $with $due todayMonitoring was quoted at $50/month plus fees at this time
Frustrated, I called to speak with the original ADT repThey said "the technician misquoted you, you have $in moving credits so you will pay $for the installYour monthly monitoring fee will be $40"I said I wanted to think about it and wrote down the numbers, the rep said "you keep thinking about it, you will keep chasing your tail and getting different prices"This is the problem the different pricesThe company just makes up numbers based on how nice your house looks or what kind of car is in your drivewayThis whole company is a giant scamThe service does not workPower outages are supposed to trigger support/call to be sure a home intrusion didn't take place, and this did not occur when I was using the service regularly in

unauthorized paymentI made an payment on adt website for $but was charged thr full balance of $
Account # XXXXXXXX
I went on my adt website under express payI selected other amounts and put in $(one month payment) in for the amount(have a screen shot to go alone with this)I selected others enter $44, put in my card information and hit submitauthorizing a payment of $ My Visa card was still charged the full amount of $ If you are not allowed to make a "other"amount payment what is the point of have this option there? I did not authorize a payment of $I authorized a payment of $I aware ADT goal is to get money owed to themI was I was in a position that I could pay every single bill I have on time but I'm notI understand my account is due for 2mths but I was attempting to pay monthI thought that making one payment was better than not making one at allBut now I'm in a position where I have to figure out how I'm going to have gas mone

My husband and I are very disappointed with ADT's serviceWe thought we were getting the best there is out there, but their customer service is extremely lackingWe had our system installed after an attempted break in and spent over $2,on equipmentWe opted for the Pulse which is $a month because we liked the idea of being able to secure our home from our phonesIt worked fine while the tech was here, we were able to turn the alarm off and on several timesA few days after we tried to secure our home from our phones again and it will not workWe have tried countless times and it never worksI called ADT and asked if we could have our account changed to just the basic so that we are not paying for a service that does not workThe answer was no but that we could contact the company that services the app and systems to see if it can be fixedI contacted that company and my problem is still not resolvedSo now we are stuck paying $a month for two years for a service that does not workWe are also very disappointed with the tech that installed our systemThe wiring is just completely messed upWhen we try to arm our home under the "Stay" option, it is armed as "Away", and vice versaAlso we asked specifically for our garage window to have a sensor on it, but there is no sensorWe asked him to come back and fix it and he said he would contact us but never didADT is simply not worth the amount of money that they charge

ADT billing deptis admitting that I was over charged, but will still not refund my money
I have been an ADT customer for a long timeI moved in October 2015, and had my ADT alarm system moved with and reinstalled in November My account number is XXXXXXXXX
I called customer service in October and asked for my alarm to be movedI was quoted: $for installation + $for a permitTotaling $
Great! The technician came out and completed the install in Nov He told me at the time of install that I would be charged for a wall mount for the alarm ($50) and two additional contacts for doors ($each)I told him I didn't understand because my alarm was mounted and I had an equal amount of contacts at my old residenceHe said, "I can only go by my paperworkGo ahead and sign and you can get it worked out with the sales." I signed the rider agreement expecting that I could call ADT the next day and have them work out the problemThat was months a

I was not provide the service that I paid for
On August 15, 2017, I contacted ADT because I returned home from work and my alarm was not onI contacted ADT to see if they could tell me if the alarm was disarmed during the dayI was told by the representative that she could not provide that information because there had been no "communication" response from my system since May 12, I asked what ADT's procedure was when that happensAt that time, the representative stated that I should have received an automated phone call stating there was an issue with my system and to call ADTThe representative also stated that it showed that I did not receive a phone call at any timeSince my system armed and disarmed the same as it has since I have had the system (for years), there was no indication that there was a problemI also did not receive any messages on my key padThe represented informed me that my home was not being monitored during this month period and if my family a

ADT was not up front with other fees.Asked the installer several times if there were other fees and was told there was not.Called ADT and was told "You should have read your contract".I don't know anyone who reads the fine print in a contract.Rep says "sign here" you trust him and sign.Big mistake.Not a good way to do business.Be truthful in representing your product and fees

I was told I could have gate alarms and smoke dictectors for my business when the sales person was here
It took forever for him to get me prices and when then I finally get a call to inform me that they no longer offer smoke alarms for business because of liabilityAlso they do not offer alarms for gatesOf course I wanted to switch to another company that offered the services I needBut wait its conveniently passed the grace period that I can cancel my contract and now I am locked into something that does cover my needs for yearsfast forward years and months and I had to call to have a repair doneI was looking over my account and realize they have been slowly raising my bill in small amounts over three yearsFunny how they can charge me more even with a signed contract but I cant pay them less or cancel

Jake & Ken provided outstanding service todayBoth were very professional and knowledgeableI would absolutely recommend ADT to family and friends!

I had Adt put a pulse system in my home in October I had some extra's added with the basic package ,a second motion detector window contacts etcHave had no problems till I decided to add video surveillance cameras I contacted the sales department inquiring the cost and monthly monitoring fees The representative quoted me to have the camera's installed and that my bill would increase dollars which I agreed toI set up a appointment to have the technician installI could not have been happier being that I can look at the cameras remotely since this is a second home and not my primary residenceWhen the tech left I signed a document with the breakdown of what he had done well it wasntWARNING after I signed thinking it was just adding cameras that I paid for it I signed a Year contractMy problem is when I called to inquire and ordered the camera's the representative never brought to my attention that I would have to sign a new contract.I spoke with Adt about this matter they pulled the phone records and once again the representative never mentioned a new contractand Now after endless phone calls they refuse to do anything but get me months monitoringIf I had have known that I was signing a new contract I would have had they put me a complete new system with camera's at half the price
*** ***

Continue to bill me for the service without collecting money for months without notification
03-31-
To Whom it may concern,
I called in October of to cancel service and found out I was under contract until March 31st, I set my calendar to remind me to call in February to give days notice of cancellationsI was told I could not cancel until March 31st; I would still be charged for the month because I was canceling earlyI set on my calendar to call back March to cancel and was told I have to give days notice and my account would not cancel until the end of April; and I have a past due amount of $due to non paymentI was told the last time ADT received auto pay was in September
I asked why I was never notifiedI never knew there was not a payment taken out; I assume because my debit card renewed??? She said they tried to call me, however, I never received a callI asked why they did not send me an email, or letter of past due amoun

Was a customer with them for yrshad a couple of issues issues without any explanation#- our verbal password was changed from a name to a random selection of numbers and letter, without our consentHad to change it back on separate occasions during an alarm event.#- due to a lack of physical phone line, our home was equipped with a GSMevery power outage the gsm would notify adt and in turn meAfter about years, for some unknown reason, the calls stopped or were delayed by several hoursBegan to lose trust in the efficiency of the company at that point#- Decided to cancel October 4th due to some billing issues (not worth mentioning)The rep on the phone informed me that day notice is required, my service will end on November 4th and no fees or dues will be chargedFast forward to December 08thI received a past due invoice from ADT for my monthly feecalled a rep and was told that my account was cancelled November 30thArgued a bit but remained somewhat calm with no availPaid the bill over the phone with hope to never deal with this crooked company againMy advice is to stay away from ADT security

Misled into contract with inability to transfer service without penalty and entered into new agreement without signature
After a brein June 2015, I looked into service from ADTIn speaking with and ADT agent via phone, I expressed serious concern about signing any contract due to the fact that I rent and would be moving again in the futureI was assured that my contract would be 100% transferable to any new property & that it would be of no costmonths later I called to move services & was told that it would cost $to transferAfter speaking with a manager and explaining that was not the service I was sold, I was given a reduced move fee but still had to payNow, after months in the new apartment, I am moving yet againI called to transfer my service and was told I have to pay another transfer fee AND sign a new year contract which I am unwilling to do considering I only have months left on my original contractUnbeknownst to me, I was reentered into a new

I have attempted to cancel my contract by phone, in writing, and by fax before midnight on the 3rd day of signing said contractADT refused
I requested ADT security services to come and give me a quote on an existing system in my house they did and set up a day to activate the system, they said it should only take approximately hours toafter days hours per day the system is still not operatingI called prior to their cancellation window of midnight on the 3rd day and they said I had to fax in the request after attempting to fax several failed attemps to the number they supplied XXXX XXX XXXXi would like to attempt and make it known here that I, *** ***, adt cr XXX XXX XXX, want my service canceled effective immediately October 12, at 8:cst, do to failure to deliver said service in a timely and professional fashion I have no interest in entering a month contract after the unprofessional performance I have seen
signed, *** ***

Took weeks (stopped working Nov12, showed up Dec3) to get a service tech out to fix our alarm systemThe individual showed up yesterday and my fiance was homeShe told him to come into the house, gave him the keys for the garage and he walked around her with his wet muddy boots onAfter a couple paces into the house she asked him to remove his bootsHe stated "it was policy to keep his shoes on" and then further stated he "had running shoes in his vehicle for outside jobs." The individual turned and continued through the house to the back door as it was my detached garage having an issueWith the ongoing issues my fiance began to cry (she does this when she gets angry) and sat on the couch on the main floorHe came back into the house, went down to the basement where the panel is located, back upstairs before going to the front door saying he was doneMy fiance had to ask to get the keys back (we all forget it happens) and then stated he forgot to lock the back door and began to walk forward againAt this time she told him to get out of the houseHe left and I received a phone call from her cryingI have called Intelife who installed the system and it has now been hours since I have called the first time and not heard back from a manager as I was promisedSecond I called ADT and filed a complaint and was told a supervisor would get back to meThis has yet to happen and has been hours since this has taken placeI am going to tell both supervisors (managers) to have this system removed and I would like my money back $per month for two months as I was promised by email their $=gst package and charged for their upgraded package at $63.XX per month +gstI have been informed they marked down I had a lock package installed which I did not and that is the reason for a costOverall their customer service, prices and overall package has been a huge disappointment and I would not ever recommend this to anyone I know (friend or foe)

Request to Cancel Service within the 30day windowThis was not honored Reason for cancellation faulty equipment too many alarms
Continue to request cancellation, service is already disconnected how ever I continue to be billed and now I am being sent to collections

I will not even give this FRAUD company any starsI had my alarm installed days ago and was told or from how I understood it, I had days to cancelDue to financial changes I called to cancel my service, I was told that I would have to pay 75% of my contract and the best they could do was give me month freeI have a house and two kids to worry about, how would they like me to pay 75% of my contract if I dont have the money to do so? This company is a fraud

On 7/2/we returned from about a week of vacations and to our consternation found our house brokand burgledI called and *** *** came and registered a caseSubsequently, the insurance company inspected the site and also appointed an adjuster, who estimated the actual value of losses as $26,The insurance company paid us a total of only $2,On 7/3/ADT technician visited our house determined the reason as to why the system did not operateAccording to him the system failed because the motion detector did not respondHe replaced this and detailed ADT report of non-function submitted to us and is availableThe technician further determined through computer analysis that the system remained armed throughout the period from our leaving the house and return despite the break-in.On various calls to ADT for compensation for losses incurred but not paid by insurance has fell on deaf ears.We have been regularly paying ADT, without any fault, for securit

ADT owes me refunds in the amount each even after I called the billing department,they charged my debit account again for $!!
I am suprised that adt a company of that size charged me times especially the 2nd time without my consent,does their CEO knows what the employees are doing to their customers ? I want my money refunded to me Immediately and not in ten business days from the date on the original charge