ADT Security Services

I hope all is well and the holidays are going well for you and your teamThis is a bit overdue, but I wanted to write and tell you about Kevin Quinn (cc line, install manager)From start to finish, Kevin was beyond amazingHe was professional, friendly, took time to explain everything to us, and was with us every step of the wayHe even checked up on us after the install to make sure things went as plannedKevin is an asset to ADTTo the extent that I kept his contact info on hand should I need any other support/modifications down the roadIf possible, give him some time off or a pay bumpIt's because of managers like Kevin that I'll keep coming back to ADT.However, the install did not go as planned and we had issues with our system for several monthsThe first issue with the face-plate not being installed correctly was fixed, but when that was exposed to me, I couldn't believe that an ADT install would miss something so critical to the house's overall securityNow we have an

I am not a customer of ADT Security, nor have I ever done business with themHowever, they constantly call me at home asking for someone who does not live hereThey call in excess of times per day, sometimes there is no one on the other end of the line To me, this constitutes telephone harassment I am currently on the FCC's "Do Not Call" List yet ADT's harassment has not abatedI have filed multiple claims on the Do Not Call List website and I have decided to file a Revdex.com Claim before contacting my local police department to stop the telephone harassment
Product_Or_Service: None

Do yourself a favor and stay awayADT does not inform you that they are setting you up through a third partyI was planning to sell my home soon and asked about that before installingI was told that s long as the new homeowner set up a system the services would just transfer with no penalties to meHowever, when it came time for that their story changedApparently, ADT sells back your contract to safe streets when you cancel and safe streets is a shady company with nothing but bad reviewsThey are trying to charge me dollars even though the new homeowner set up services

Very poor customer service never signed up for the automatic billing when you canceled they will still keep taking payments out of your account very bad experience would not recommend this company

I have repeatedly called ADT to cancel my contract as well as sent a certified letter through the mailI am still receiving notices saying I owe money when I have asked to cancel my serviceI am not pleased with the customer service I have received from this businessI no longer want this service and have expressed it to ADT repeatedly but have had no success

Horrible system-failing sensors after day of installation
Horrible set up-tech was late by hours and did not finish work, was highly inappropriate
Horrible customer service-freak rep on the phone-supervisor not at all helpful do not care for the client or their story!--no trust and integrity in communication- charged installation fee with no warning, lied when asked if I were to be charged- adt corp was no help with "local dealers"
business practice is just screaming scam with their year contract! if my home is broken into and ADT fails i'll sue!

I called today to make an appointment to install ADT due to the unsafetiness in in this crime invested area Already, I have been burglarize every time I go to the washer to do laundry, pay a bill or the seasons change for clothing But, shoes are cut or stolen I live alone, so my daughter does not have a key I need to live in safety and knowing my personal property is protedted However, Agent Louise at the ADT number: XXXXXXXXXXX said I do not qualitfy, because of my credit score By contrast, two months ago, I called and they did not ask these questions for a SSI number to get the background check on credit I need protection from the outside world, I like to know if the Credit Check is the question are essential for the the use of this ADT service Or, am I being interrupted by Cyberbulling cause this "Stalker" does not want me to have privacy!

Failure to provide services as representedFailure to suspend services as requested and refund-credit my account
This company has not done one thing correctly since my first contact with themFirst, the sales repcame one day late on a day I requested they do NOT comeOn 12/30/the installer up-sold me because he could not or did not want to install as the order was writtenThe sales rep was to be here at installation but did not showThe installer did not leave location codes he said he wouldI called the installer on two occasions asking for the codesEach time he said he would call back but never didI called the sales rep who said she would always be available 24/but did not return my call for five daysWe had difficulty with the system from the start, it was reluctant to accept commands espon 1/13/when it would not accept the entry codeADT phoned and we gave the password and asked for assistance in shutting the system down but the lady on the phone was unabl

For such a large company they should provide better training to their customer service for residential security service

I was tricking into assign year contract for ADT serviceIt was not working right, I called and they said they are going to charge me trip feeSo I just do not use itI called a few times and they said I assigned contract and could not cancelWhen the contract end, I have to call one month earlierI am really stuck on the serviceBasically I paid $each month without using itThe contract ending March 9, I called January this year and they still charged me $for early termination feeI never see a service like this

Poor customer service, not helpful at all Lack of concern for my safety!
On April 18th, I called ADT to get help moving the contract over to my name rather than my husband, as we are in the divorce process He is a violent man, and has TRO's & an FRO on him from me I needed my alarms changed & the code They helped me change the code & verbal password, took down all of my info & sent me a RIDER contract to sign, which I did & sent out last week My appt is for today, 5/5/16, and they called my soon to be ex-husband yesterday to confirm the appt which I didn't want them to do b/c he already tried to come in the house last Tuesday when I was at work, 4/26/& they know this b/c apparently they called me first I am upset b/c why would they call him to confirm the appt after I explained my domestic situation to them? I called this a.mto complain & Allison did nothing for me except tell me that they had my husband's number as the main contact & she didn't have the RIDER a

ADT uses subcontractors who own the contractThey want to lock you into a non-transferable 3-year contractYou never know who you're dealing withLooking at all the negative reviews (94% negative) how can Revdex.com give them an A+?

We have completed our contract and ADT refuses to cancel
We have completed our contract but ADT refuses to cancelWe found a better rate and asked to cancel but they said no and tried to upsell us

Account was cancelled in November over the phone with a rep as well as by faxADT continues to bill us
The *** *** ADT account was cancelled in November over the phone with a rep as well as by faxADT continues to bill us and has sent account to collectionsThe HOA is not paying for service that was cancelled months agoADT needs to correct their files and stop sending bills

ADT salesman induced me to sign year contract by saying I could cancel at any time and get money backTried to cancel told it will be 3K to do so
I am in Phx and signed up with ADT - and was directed here b/c that is where their headquarters isUpon signing up, I was told I could cancel at any time and could get money backSystem has not worked right since I signed upI am paying for a useless security systemTried to cancel and told I cannot get out of contract I signed three year contract and it will be 3K to do so

I have family that has ADT, for more than years, and I just had my system installedThe process was friendly and enjoyableI did not feel pressured, but instead very informed and treated with patience and respectAs the service that I have is very young, I cannot rate that completely, but three times dealt with customer service, in deciding to get ADT and with billing questions and arrangements, and each time was enjoyableThe only in person interaction was positive as wellThe technology that ADT utilizes, and the knowledge of that technology that ADT has demonstrated, gives me a great confidence in the future dealings that I have with their companyI hope that this remains so for the many years to come

Rude sales rep almost didnt sign for service, month guarantee advertisement is scamDealt with cancellation department thing went south form there
Bought new home, called ADT for serviceSales rep was rude and felt bothered I was few minutes after the hourDealt with sales rep manager and he asked me to try to the serviceI decided to try understanding their was a month guaranteeCalled to cancel the service and no one was able to help or answer questions as said a scheduled cancellation specialist will call me
Waited days and I get the call this rep was rude pretened to care why I was cancelling and right after I explained hung up and answer no questionsCalled back to speak to manager and phone hung up
Called again and spoke to Craig in corporate customer service who was just as rude as the rest of the team and I start getting heated as Craig is interrupting and antagonizing me through out the conversation with rude remarks, knowing I am already upset
I stoppe

On June 10, at approximately amI was informed my an agent that I had to pay the balance on my contract of yrsI signed a yrs contract
My complaint is, the representative that conducted the installation of the Pulse Service with ADT generated a two year contract in writing and verballyI notified ADT on June 10, at approximately amThe agent of informed of my issue of my high billHe informed me that my services was discontinued and the additional charges that occurred on my bill was because I broke my contractI advised him that I signed a two year contractHe indicated that ADT only do year contract which I then informed him that is not trueBecause at the time I installed the Pulse Service in my home my year contract was upMy complaint is the representative that came to my house over two years ago verbally conducted my contract for two yearsI feel that ADT is falsely charging me for fees on a three year contract when I signed a two year contrac

I told sales rep everything that my current system had, including a connection to my home automation lighting All existing devices were to be connected and no costs to be incurred
Tech (really a sales guy) arrived and immediately drilled a hole (through wallpaper) in our front hall and installed control panel (per ADT procedures)
Technician then reviewed existing system and declared that ADT could not connect to any existing devices Tech reported that over $2,in replacement devices would be required and that a connection to our home automation could not be achieved
ADT hoping we were now captive with panel and holes in our front hall I refused to accept their reversal and sent their technician away Hole remains in our from hall, and I intend to pursue ADT for damages
Deplorable Bait and Switch sales methodology

Worst costumer service Doesn't worth