ADT Security Services

I moved from one house to another, and had a $108.xx Credit on my old account, (you pay months up front, then they took another payment the day before they closed the account.)Then received a bill showing the Credit and a 'cancellation fee' of $125.xxCalled and was promised it was fixed, but instead of a refund in my account for what they owed me, (yes they took another months out,) they gave me back $1.07, that's right, 1% returnI am calling again, and if this continues I will have the equipment removed from my propertySick and tired of companies trying to take advantage of people

I moved to a new home and I was unable to cancel the service due to the year contractSo they told me I could move the service at the same monthly rate and deal that I originally got at my prior home (much larger than our new home by at least square feet) so when they sent the tech to our new residence they said it would be required to start another year contract ! And wanted to charge me per window -the total cost with Windows and activation was over $plus another contractI paid less than half of this in *** for a much larger home and why would I want to start a contract a new? When I called and asked to speak to a manager they offered absolutely NOTHING They do not care about anything when you move and do not make the process easy by any meansMy mother had the exact same thing happen to herI'm so disappointed that a company this big could offer me nothing The company is great unless u ever move to a new locationBe aware of that and of the lengthy contr

I had an incident in front of my house where my neighbors car got broken intoHeard noises at night in front of the house but when I looked in for the camera recording, system was failing and not recording at all In the morning one of the cars windows was smashed
I have informed them of the incident and it was confirmed by them after reviewing it on their end
The supervisor himself gave me $credit
I expressed my dissatisfaction of the amount and their response I am paying $a month to protect my house and my family and they were not able to deliver on the contract promise or the service that I am paying for $a month Plus a large amount of down payment
I request $credit or a cancellation of the contract without any further obligations
Please help me out to resolve the issue with ADT which failed to fulfill their part of the contract and deliver protection and security to my family and property
Product_Or_Service: security system

I call to get a quot and was greeted by a very pleasant repHe helping create a perfect package to protect my family the way we neededI asked if I could talk it over with my fianceHe said yes the quot was saved for hoursAfter talking it over we called the number providedevery time I tried to give anyone the reference number he gave me they would cut me offAfter being transferred five or six times, repeating my address, phone number and email I finally reach another representative who confirmed my orderHowever he said that the agreed upon installation date and time was no possible and told me a different payment situationThen he got his manager who told me everything in my order was wrongI could not do the things I was told I could do in the first place at the cost I was quotedThen I tried to thank her and tell her that this was not the security option for meShe then started yelling and arguing with me about what I actually needtelling me that she was an expert in her field and that I don't know what I need and I just need to listen to herI did not want the product and after arguing with her for several moments I simply ended the callI have never been treated so poorly in my lifeI have worked at a call center and have never talked to another human the way she did meWe are going with a different companyMight cost a bit more but they are better suited to deal with general public

I have called in multiple times in order to cancel my commercial alarm system
Both myself and a couple other individuals from our organization have called in a number of times to cancel our commercial alarm systemEverytime we are put on hold for an extrememly long time and once we finally get through to someone and give all of our credentials and passwords we are told that they cannot process our requestWe are then told that someone else will give us a call in the next - business days to handleBut no one ever calls
Everytime I call back in they tell me how sorry they are and that they will have some handle this right awayBut no one actually does anything
We are moving to a new location, we would have put another system in the new building but after this experience there is no wayPlease contact me so we can get this resolvedThank you

ADT refuses to honor its contract terms because an ADT sales rep failed to communicate internet speed requirements for installation
On July 10, 2018, I confirmed an order to upgrade my ADT service to a wireless Pulse security system with two video surveillance cameras After discounts, my order total was $471.47, and towards that total, I paid $on July 10, with a payment of $due on July 12, (the day of installation)Indeed, I paid $on the date of installation and the remaining two payments of $would be due in August and September Additionally, my monthly monitoring fee would be $ The technician partially completed my installation (upgraded system panel and two keypads) before he discovered that my internet connection speed was insufficient I informed him that the ADT sales rep (***) never asked for specific internet speed; he only asked if I had high speed internet to which I replied yes I informed him that I had AT&T high speed;

I would give this company zero stars if I couldThey are overpriced, they have a customer service department that does not provide good service, and their technicians are incompetent when it comes to installing and setting up equipment properly

ADT IS "NOT ALWAYS THERE" HAVE NO CONCERN FOR THE CUSTOMER ISSUES SUPERVISOR JUST TOLD ME SHE CANNOT CALL ME BACK LATER BECAUSE SHE HAS KIDS TO PICK UP HER MANAGER IS OFF FOR HOLIDAY HAS NO IDEA WHO TAKES OVER AFTER SHE LEAVES...REALLY?? ALWAYS THERE?? WE ARE MAKING OUR OWN REPAIRS AND LOOKING TO DROP ADT AND THEY CAN CARE LESS *** YOU ARE A HORRIBLE SUPERVISOR REPS GAVE ME BAD INFORMATION I AM DONE

We never agreed to service with ADTThey signed us up for service without our knowledge, after our contract with a different company endedWe never were asked if we wanted serviceWe never agreed to serviceThen the billing began and despite repeated phone calls to ADT where the customer service rep agrees to terminate the service and is told that we never requested it, they continue to bill and threaten collections and credit bureau reportingThey continue to harass us and may even be harming our credit
Product_Or_Service: none purchased and none requested
Order_Number: none
Account_Number: XXXXXXXX

Charged to replace faulty equipment, then given the run around, and then unauthorized funds taken from our credit card
When we moved, a tech came, and installed a couple of motion sensors, a cell box, and a couple of wireless window contactsHe left a cable sticking out of the family room wall, and said that they keypads (installed when the house was built in 2001) "would do"
We have not been able to properly arm or disarm that system with those keypads, as the contacts appeared to be worn, and pressing the numbers never really made contact, so the alarm would go offSo, we did not arm itIt has been so bad, I have become agoraphobic because I do not want to leave my animals in an unprotected home
I contacted ADT before I was due to have major eye surgery, and asked if they could change the faulty keypads with something with a slightly bigger screen, because I was blind in my right eye, and the keypads have never really worked
They wanted to charge us $
I was put

I am seeking to have debt removed and a refund for services not provided as advertised
May 18, 2017Hello,My name is *** *** and I'm writing to the Revdex.com on behalf of my company *** *** I'm filing this complaint in an attempt to use your services to solve an ongoing crisis I'm having with The security company ADT
On February 26, there was a break in at my sneaker boutiqueI found out there had been a break in because on of the owners from a neighboring business called me when they arrived at their store and saw the damagesI was using ADT's Pulse security service under the assumption that if something like this was to happen the alarm system would sound off, I would be contacted, the police would be notified, and police units would be dispatched, but that was not the case
When I arrived at the store that morning there were no police and the alarm was still sounding offI turned off the alarm and notified police that there had been a

This is the absolute worst home monitoring business I have ever dealt withAfter being with them for years I was moving and called to request a transfer of services as I had just recently upgraded my system and was committed to another year of service with themDuring my phone call I was advised that it wasn't as simple as transferring my servicesI was told I had to leave all equipment installed at the old address (I'm going to go ahead and assume that this is just a shady way of attempting to attain more business from the new home owners) and a technician would have to come out and assess the new propertyOk ADT fine...whatever you sayUpon meeting with the technician at the new house....he did his so-called assessment and informed me that the new install would cost 1700$ and I would be committing to a new three year contractHa! UnbelievableI originally decided to bite the bullet and pay the 945$ cancellation penalty....rather than pay 1700$ for the install and 50$/month for a cheaper package at the new address....I was receiving more at my old address for 39$/month...the original install there was 300$!
You're numbers make absolutely zero sense!!!! And you are the robbers!
I was lucky to find someone who wanted to take over my contract and got out of this mess unharmed financiallyI currently have my home monitoring services with Rogers smart home monitoring! Great service as long as you have a good internet connection! Smart bulbs, smart thermostat, cameras with 24/monitoring and recording, door locks, motion and door sensors....all for 0$ installation and 34.99/monthAND...I can unplug everything and take it with me when I move at no costyear contract
ADT you are awful and no one that knows me will ever use your servicesI work in real estate and know a lot of peopleYou lose

ADT is charging us a fee for discontinued services that we were put in "contract" that they merely updated and not upgraded
We started with BRINKS SECURITY with contract that we have satisfiedThe company was bought by broadview then ADTAll the features of the original security remained the same (wireless, basic, doors chime, no window sensors)An agent came to our door and we were told that they just needed to UPDATE our systemThey changed the panels but still the basic manual operation, just different styleWe've been told that we are not under contract because nothing was UPGRADEDWe remained with this type of security system for yearsIt is when we decided to change company that we found out we were put under contract after that UPDATEWe decided to change because our system shut down but we didn't received any calls from them that we were disconnectedWe were dissatisfied with the service and answers we got when we inquired why there were no calls made to warn

Horrible customer service they refuse to let you speak to a supervisor they refuse to refund you your money when they double draft your account I cancelled service and the lady I spoke to was extremely rude she put me on a silent hold came back said its been done and hung up I called back for my refund of one supervisor said days another said they put it on hold till the 16th here we are the 17th and they still haven't refunded me my money they lie to you they decieve there customers and make sure you know that if your sensors breaks off and you can't find it they will charge you an arm and leg to fix if your better off switching companies they also raise your rate and do not notify you and when you call they give you this big speech and swear they sent you out a letter the sad part of all this your paying more money but your service still the old system while your paying the same price as new customers the new customers have upgraded systmes with panel that csn be controlled by phone cameras all the works also if you want to upgrade to what those customers have better be prepared to pay over dollars

MIS-LED AND LIED TO BY THE SALESMANCUSTOMER SERVICE IS POORWHEN TRYING TO RESOLVE THE ISSUE I AM TALKED OVERITS THERE WAY OR THE HIGHWAY

recently I had my services move to another address And still am waiting for a refund
Recently I had my services moved to another addressI was supposed to receive a refund and have it refunded back to my bank account with in to business days My services were installed on 4/28/that's when the refund was supposed to be issuedI did not receive my refund yet today is 5/15/between 4/28/and 5/15/I called them times and every time I called no one gave me the same answerI called today to see were my refund was and they told me that they sent out a check on Friday 5/12/to a address that I don't receive mail atAfter being told that the money was going to be eletronicly debited back to my account they told me they cant do that they have to send out a checkIf I owed ADT money I would get charged with late feesI want my refund and I want months of free service for all the problems they have caused

ADT is not available for new addressForced to cancel and to pay feeSeems unethical to me
I am moving out of the countryCalled ADT and my new location is not eligible for ADT serviceSo that leaves the only options of cancelling serviceHowever, I am still being charged the feeThis seems unethical and I don't believe companies should be allowed to do thatI would understand if I was being charged the fee if ADT was available as I was choosing to not use the services But you guys don't offer services, so I am not allowed to transfer it to another propertySo it is not right for me to be charged over $for the lack of ADT infrastructure where I am goingThe charge in itself is very excessive

In July I began an account with ADTIt was recommended that I utilize the Cloud system with an internet service provider OptimumIt has been a comedy of errors on part of Optimum and ADT who do not play well together and always blaming each other for any error in serviceFirst, we needed several visits for just installation and making the product workRealize that I am not a technician and told several times to fix an access problem aloneSometimes you get lucky and have a person who is patient enough to assistThe main problem with ADT is their customer serviceIn the time I have had this account and called maybe three or four times it literally takes 45-minutes just to get an operatorTheir automated keeps quoting about their excellent service yet you stay on holdToday I called and after being placed on hold for about an hour I was transferred to the camera department and in turn to another automated service which I later learned was BrivoI left a message for access to my administrative log inThe original contract was scribbled in and is unreadable
In February my camera was out pretty much just about twenty days of the monthI tried to call to notify ADT and was told to collect dates and call backBy the time I got around to it March was hereIt appears after thirty days this information is not available
Since last year I had another security device placed in my home in another property and decided not to go with ADTI chose SlominsSo far the customer service is good and thinking about expanding the serviceLastly, the contract originally sign says I received training on certain aspects of this system which I never didI also needed the insurance certificate and was never able to access this via their website
Sincerely yours,
*** ***

ADT falsely advertised a promotion and failed to offer a compatible package for me as a currebt custoner of years
On March 27, I contacted ADT because of a flyer that I had received in the mail offering a deal of $month payment with the purchase of Alarm Monitoring servicesThe flyer stated that the customer would receive a free security system at no cost for parts and activation and all for $installation fee and the purchase of Alarm Monitoring servicesThe flyer continued to offer free bonus offers of $Visa gift card, free wireless remote control, door window sensors, and free digital camera
Since I am currently a customer of ADT for a little over years now, I thought maybe they would not offer me this promotional flyer they promoted, but that they would offer me at least a compatible offer in order to stay as a customer since I am no longer under contract and that I could leave at any time for another company
So without mentioning any names, when

I have been a customer of ADT for years I have been very disappointed in their customer service and alarm response over the last year My system is not working properly and I have had technicians out multiple times with no success resulting in alarms ADT just continues to send out new technicians with no problem solution In addition a recent alarm resulted in ADT calling the police despite being told not to call the police and a failure to contact the "contact" persons on their list after no answer on the second call Finally, they hold you hostage with their contracts...in order to terminate service I would have to buy out the contractmonths at over $ I do plan to terminate the plan next year and would recommend anyone using this company think twice about it....the company has grown too large, lacks sufficient training of staff (including addressing disabilities such as hearing), and fails to follow their own procedures