ADT Security Services

alarm issues and want to cancel the service, have spent over an hour on hold trying to cancel and been left on hold and disconnected numerous times
been an adt customer for almost years, alarm is original
alarm periodically has issues and the price has been raised substantially
do not have time to deal with alarms all the time when I am working, the police are getting dispatched for nothing because the alarm is malfunctioning
wanted to cancel, the company does not allow you to cancel using your online account
amazingly when they are trying to get you to stay and upgrade you can reach someone
but if you say you want to cancel you are put on hold and no one comes back, or they disconnect you
this is a scam, until you can get someone on the phone to cancel the account they can keep running up your bill, there are numerous accounts of this same action online about this company
they need to be turned into whoever in the government handles fraud or these kind of bad/decep

Received bill for my daughter's canceled account.Couldn't find mine in system at allApologized for errorNot the first timeAsked to cancel mine
*** *** (Acct.#XXXXXXXX)XX *** *** XXXXX canceled on 9/9/2017.*** *** (Acct.#XXXXXXXX)received bill for cancelation of *** *** account in error.Representative apologized.I asked to cancel and she said I would have to pay early cancel fee also.Too many mistakes ADT has pulled on my part.I have contacted *** about this.I am on Social Security and cannot pay for someone else's mistake.Also,I never received notification my contract was not up until September 21, 2018.This business has too much power over people.Not protection-more like extortion if you cannot get your records straight.No apology necessary.Just cancel our accounts and stop abusing the customers like this.You are doing to wrong thing picking on two widows like this

Protection aka ADT had me sign a contract for years even though the sales representative checked and confirmed that the maximum in CA is a year contract which is what we discussed I'm foolish to have not checked the contract sent to me through an e-signature program, but it was a very hectic time due to my move and I messed up This was years ago and now that I want to switch out of them for poor quality equipment and lackluster customer service, I found out that I would have to pay $700+ to get out of the contract I absolutely hate this company

ADT IS OVERCHARGING ME FOR ALARM MONITORING SERVICES THAT WERE CANCELLEDTHEY ARE HARASSING ME BY TELEPHONE FOR PAYMENT
I DISCONTINUED MY SERVICE WITH ADT ALARM MONITORING SERVICES EFFECTIVE MAY 9, AT THAT TIME I WAS INFORMED THAT ADT CHARGES DAYS PAST THE DATE OF CANCELLATION I TOLD THEM THAT I NEVER AGREED TO THAT AND I WOULD NOT HAVE PURCHASED SERVICE WITH THEM IF I KNEW THAT THAT WAS THEIR POLICY I HAVE REQUESTED FROM ADT ON SEVERAL OCCASIONS THAT THEY SEND ME A HARD COPY OF ANY AGREEMENT THAT I MAY HAVE SIGNED TO THAT EFFECT ANY I WOULD GLADLY PAY THE REQUESTED BALANCE OF $ I HAVE BEEN REPEATEDLY HARASSED BY TELEPHONE FOR THIS AMOUNT, BUT I HAVE NEVER RECEIVED ANY DOCUMENT FROM THEM INDICATING MY AGREEMENT OF PAYING FOR ONE MONTH OF SERVICE THAT I NEVER RECEIVED THE LAST CALL CAME AT 8AM ON SATURDAY, JULY 2, I DON'T BELIEVE IT IS ETHICAL TO CHARGE CUSTOMERS FOR SERVICES WHICH THEY DON'T RECEIVEMY ACCOUNT NUMBER IS XXXXXXX THE SERVICE WAS PURCHA

Two different salesman used unethical tactics to sell products and services at our residence
We recently purchased a homeAt 8:30pm, at the end of a long moving day, an ADT salesman arrived at our door and told our teenaged son's girlfriend he was there to "follow up on closing." When I went to greet him, he made it sound like he was working with the mortgage company, asked for entry into the home, and then attempted to use scare tactics and "one day only" attempts to gain our business, despite the fact my husband repeatedly told him it was not a good timeWe were still carrying in boxes and trying to warm up dinner for hungry family members
A few weeks later, another sales drove up in front of our home at 8:30pm, walked to the door, and told us he was in the area upgrading systemsWhen my husband told him we already had a security system being installed through another recommended company, he proceeded to question us, and then argue, even though we told him we had no interes

Sold my home and ADT says I owe them for the entire contract and upon original signing dealer said if I sold it before end of contract they cancel it
I purchased a security system in April of and sold my home in June of I had to relocate back to Kentucky for my jobUpon original signing I was told by dealer that If I sold my home ADT would cancel the contractUpon contacting ADT I was told that since I am moving I am still under contractI explained what I was told at the original signing and they refuse to void the contractI brought the whole wire less system with meI explained that I am staying with a friend until I find a place and they refuse to let me out of the contractI have made several attempts to resolve the issue and have gotten no where.My acct number ***.Nothing is true on what I was told on the original signing date and I would like my contract voided at no cost to me.I had several issues the day of the original install and finally cntacted ADT

Activity was detected at the residence by another source and ADT's server was down during this processUnable to check the cameras do to this
Purchased an alarm system with cameras in November from ADTOn June 16, 2016, another security system in place alerted us their was suspicious activity occurring at the residenceWe tried to check the ADT Camera's at the residence but kept getting kicked out of the systemAfter eight attempts we contacted ADT and was told that the server was down but they has no alarm sounding on the residenceWe told them we were aware of that but needed to view our camera's to see what was occurringThey repeated again the server was down and nothing could be doneRealizing that a crime was possibly in progress, we contacted the police ourselves and advised them of what was occurringThey responded right away and with the help of witnesses, was able to catch subjects running from the residenceAlthough entry was not gain to the residence damag

My father was visiting from out of town His alarm went off at 3am ADT called him and stated they would contact the local county sheriff's dept to check out the place The representative stated they will call him back and let him know if everything is alright I thought that was what the commercial said "Peace of Mind." Three hours later, no call no confirmation if there was a problem Finally my dad called, representative told him if he doesn't get a call back, all is good He wanted the phone number for the sheriff's department because he felt like no one calling him back is a bad sign They refused to give him the phone number for the local county sheriff's department Had he received a call stating the police went out and found nothing, he would have been fineHe asked to speak to a manager just to explain if the alarm goes off, he expects a call with a status good or bad The manager started interrupting him talking over him and stated that if they don't call back then nothing happened I got on the phone and stated I was his daughter she started talking loudly over meI told her to let me just say one sentence She kept talking and not listening to my statement I finally told her to pass *** word to upper management that it would have been nice to get a good confirmation Just like when they get their check for services, they want to make sure the money is cleared We expect the same respect and courtesy I looked up the phone number for the county sheriff and hey were able to confirm they checked out the place and there was no disturbanceWhich ended well, but we had to confirm that ourselvesADT didn't seem to care we just needed to know after three hours

We called ADT on 9/3/to cancel our service due to the sale of our home and was informed that we do not owe anything & instead have a 400$ credit
When we spoke with John on 9/to cancel our service, we were told that we didn't owe anything and instead we actually have a relocation credit of $to use within years towards ADT services in our new home Two weeks later, we received a bill for $ When I called the customer service department, I was informed that this was the balance due from our contract I requested to speak with the manager to inform them that this is not the information we received when we cancelled the account Before transferring me to the manager, she informed me that I will get the $credited back to me once I start service in my new home and that I have months to pay the bill since that's the time it takes before it goes to collection When I was transferred to the manager, he informed me that my credit is not $but less and that I

I did not receive their service nor would I everMy wife scheduled an installation but then decided to cancel after reviewing the specifics of their servicesWhen she tried to cancel, they used bullying and fear mongering tactics to push their product and even insinuated that her husband didn't care for her safety if she were to cancelThis company's sales tactics are unprofessional and their customer service is beyond rudeI wouldn't accept their services if it were free

Billing Concerns
1/12/
Customer NoXXXXXXX
To Whom It May Concern:
Every so often I receive details that my bill will increaseWhen I first purchased my home in 2007, I knew that I wanted my services with ADTI did research and determined that ADT offered the best security servicesBecause I am the type of customer that takes loyalty very seriously I've never opted to search for another providerIf things are working great, why changeWith the constant increases, but no changes in the service I'm trying to determine why should I stay with a company that does not value my loyaltyI've been a loyal customer, but have not been shown any value for being a loyal customerI won't say that I'm dissatified with my service because it works, however I don't like the fact that increases are sent, but the quality of service does not improve
I'm to the point that I'm researching other alternatives because the prices steadily increase but I have no more than what I had when serv

Scheduled an appointment for 11am that took a week for them to come outThey arrived at 4pm, no apologyThey also told me to call the phone company to fix the issue with their systemMy phones work fine, your alarm system doesn'tI would not recommend this company to anyoneYou are better off with a junkyard dog

Iaposve been blown off times in a row waiting for a technician to come to the service addressI have an SRO property that needs the fire system verifiedThis absolutely insulting and ridiculous to be blown off like thisWith a name like ADT you would think this company would have some level of professionalismI just want them to show up at the time they agreed to so I can get this over with
Product_Or_Service: Fire Alarm

They are deceptive in their practicesWhat was told over the phone to me and what I received is very differentTerrible service in trying to resolve
I feel as though I was tricked into signing up for an additional year of service that I did not needOriginally signed up for adt in When I signed up I explained that I would be moving and wouldn't need the services in my new houseThey explained that I would have to stay a customer through the end of the contract, which was fineThis was not the caseI had to sign a contract which was not needed at my new houseNo way to just let the original contract, so I was tricked into being with adt for years instead of When speaking to customer service and I kept getting different storiesI was recently told that I upgraded, so I had to sign a new contactThis is just not trueI have the exact same system that I had in my old houseNot only that, but I brought my equipment from my old house, which is what I was told to do, an

ADT provides excellent product named PulseHowever, the security devices & cameras frequently do not workThis requires hours on phone with tech support & additional hours with tech support in your home for long periods of time & repeated attempts to fix the problemsRecently, an ADT repairman told me ADT has built a product that does NOT workThat really bothered me since I have spent about $10,for ADT security devices & camerasIf I stop ADT service & select another security system, I will have to pay for new devices & camerasADT know that & do not care whether my system works correctly or notDO NOT RECOMMEND ADT

even though I was not under contract, I followed their guidelines and cancelled a month in advancethey are continuing to bill us illegally every mo
we called in march to cancel our service, and advised them we were going with someone elseI was told they required days noticeI advised them I was not under contract with them, I was month to month as I had my contract with brinks many years ago, and I never signed any such agreement to give a months noticenone the less in an interest to keep things simple I agreed to let them bill me one more monththen they billed again in AprilI called and was told they would cancel but I had to pay another monthI advised them that would not be happeningthey removed me from auto pay, but continued to bill me for a system no longer installedgot another bill in MAY and sent certified letter to all of their addresses stating account should be closed and zero balancewhat I received back was paperwork stating I am required to cancel on

ADT provides excellent product named PulseHowever, the security devices & cameras frequently do not workThis requires hours on phone with tech support & additional hours with tech support in your home for long periods of time & repeated attempts to fix the problemsRecently, an ADT repairman told me ADT has built a product that does NOT workThat really bothered me since I have spent about $10,for ADT security devices & camerasIf I stop ADT service & select another security system, I will have to pay for new devices & camerasADT know that & do not care whether my system works correctly or notDO NOT RECOMMEND ADT

I AGREED TO A YEAR CONTRACT WITH ADT SECRITY SERVICESANOTHER INDIVIDUAL SIGNED MY NAME TO A YEAR AGREEMENT WITH ADT
I AGREED TO A YEAR CONTRACT FOR HOME SECURITY WITH ADT IN JUNE OF I WAS NOT PROVIDED WITH A COPY OF MY SIGNED CONTRACT AT THE TIME OF INSTALLATION AND IT NEVER ARRIVED DESPITE SEVERAL REQUESTSMY AGREEMENT SHOULD HAVE EXPIRED JULY OF MY CREDIT CARD CONTINUED TO BE BILLED THROUGH AUGUST OF WHEN IT EXPIREDI HAVE ALREAWDY PUT THIS IN DISPUTE WITH MASTERCARDI WAS FINALY ABLE TO REACH SOMEONE IN THE FRAUD UNIT WHO SENT ME AN AFFIDAVIT OF FORGERY TO COMPLETE AND RETURN WITH MY SIGNATURE NOTARIZEDADDITIONAL DOCUMENTS WERE ALSO REQUESTED AND RETURNED, ALL WERE SENT VIA CERRTIFIED MAILADT IS NOW STATING THE CONTRACT IS VALID WITHOUT MY SIGNATURE AND I RECEIEVED AN INVOICE FOR $ON 4/7/I WAS INTRUCTED BY ADT TO FOLLOW UP WITH DEFENDERS DIRECT IN INDIANAI HAVE DONE SO AND THEY ARE NOT ABLE TO ASSIST ME AND ARE NOT RETURNING MY CALLS

ADT lies and try to trick you into a contract
ADT account number: XXXXXXX
We have been a ADT paying customer since I have to say we are very unhappy with their poor serviceAround April 10, 2017, I called in to cancel our service because our system is very old and some doesn't even work properly I was on the phone for over hours with this guy who clearly doesn't know what he is doing He offered to upgrade our system for free and clearly states no contract will be involved Another guy came on the phone started to inform us that this guy didn't do it correctly and offered to upgrade for $and with no contract He was very rude We agreed to the offering Few days later the installer call and told us there is orders for us and says that whoever put this order together obvious screw it up big time Not only is that there was a year contract attached!! I was lied to Today I have called to finally cancel this whole service I don't think anyone wants to go

ADT will not fix my security system in a timely mannerSo far they have cancelled one appointment and set another a week from my call for repair
May Alarm system keeps going into alarm due to communication failureI have come home on one occasion and found it in full alarm and have not received any notification from ADTOn 2/24/it was in code which means communication failureI called and ADT set up for a service tech to come out and fix it between and noonOn 2/27/my wife received a text from a service tech that said they couldn't make it and for us to rescheduleI did immediately call and try to reschedule but they said they would have to call me back on 2/28/I waited until 9am on 2/28/but received no callI called them and complained and they set up another appointment on Friday morning between and 10amTheir excuse is that we are hours drive for their tech to driveSo if the tech does come to check the system out I will have not have prot