ADT Security Services

I am writing to express my deep concern with the lack of customer service and deceptive techniques utilized by your staff My husband called on June 5th to inquire about canceling our service and was told that our contract does not expire until the end of the month and that he should wait There was no mention of a required day notice While I understand that this information was in our contract We obviously do not recall every word of the contract we signed three years ago and for this reason we contacted customer service for assistance in this process Your staff failed to give us the full information and inadequately documented the conversation in their notes Now that we are finalizing cancellation we are being told that we will have to pay for an additional days of service and that "there is nothing anyone can do." I spent nearly two hours on the phone with customer service and was offered no resolution to this issue In fact, the last person (who wouldn't even provide his full name) I called would not even provide me with a number where I could call to file a complaint stating that he doesn't know all the numbers within ADT and further refused to transfer me to his supervisor It is appalling that this is how little ADT values customers once they are no longer a source of additional revenue I'll be sure to inform all my family and friends to stay away from this company

I would also give a zero star rating if I couldAfter a recent absence from my house, I had to pay $to the police for alarms generated by a piece of ADT equipment "with low batteries"There was no way of contacting ADT from the UK when I was away, in order to stop these alarms ADT accepted no responsibilityI cancelled my service with them but then was charged a monthly fee after the date of cancellationNo explanation givenAs far as I'm concerned, ADT has cost me far more than any burglar would through breaking into my houseADT are the true ***

Service failure and never called when alarm went offtold that my system is not even connected to ADT by Aqua
I came home on August 19th to find that my alarm had been set off and I was never contacted by ADTI called the office and spoke with a woman named Aqua, after running several test, she told me that there is no signal coming from my house to ADTI was then on hold for several minutes and was told that she set an emergency appointment to have someone come out on Saturday to repair the system and that they would call me within hoursTHAT NEVER HAPPENEDI called back to the office on Saturday and spoke with several people and was told by the supervisor that I would have to now pay to have someone come out to fix itI told them that I was not going to pay for something that is ADT fault and that a manager would call me, to date no one has called and I discontinued my services and I want my money backthis is my 2nd filing with the Revdex.com

ADT withdrew money directly from my bank account without my consent and upon multiple calls, has been negligent in refunding my money
I terminated my service with ADT due to their deceptive sales tactics when starting my account and was told that I would receive an invoice for the early terminationWhen I cancelled the service, I said that I would be paying it in installments and was told that was fineThen ADT, without my permission, withdrew the full amount directly from my bank accountWhen I called to complain, they agreed to issue a refund and I was told it would be back in my account in 1-daysIt has now been a week, I have called different times and I've been told that they have issued the refund and yet my bank has no record of thisI have incurred multiple fees as well as medical issues due to stress regarding this issue and I can't even speak of the hardship this has placed on my family

Damaged wall during Installation
I got a new ADT system installed on 1/14/During the installation of keypad on wall the technician drilled a hole that went from one side of wall to other side of wallNow other side wall was damaged with a holeWhile I understand mistakes do happen but I would expect ADT to get this fixedInstead ADT local office is asking me to find a contractor to get this wall fixed and they will reimburse meSo ADT expects to make mistakes and I as customer need to find contractor, get estimate, get estimate approved then get the repair done, send the bill to get reimbursedThis is not acceptableI don't have time to deal with thisOn top of that Customer service manager Jade Halls whom I spoke with today was very rude and not ready to hear me

My system does not work, has not worked, and no tech has been able to solve the problem yet they will not let me out of contract
When I signed a contract several months back, I was expecting that I would be recieving a product that worksSince that time, I have had batter malfunctions that could not be fixed, cell tower in-communication causing a constant beeping at 4am waking my whole family, a new panel put in, and then an alarm went off while we were un-home and ADT did not communicate with us or the policeI have finally decided that I have had enough after I was told that I would be receiving months FREE service for our troubles, and only received monthI would like to be released from this contract as ADT has failed to protect my house and my family with a product that does not workThey have cost me over $1,in missed time from work to be at home awaiting service calls in an attempt to fix the multiple problems that have not been resolved

We used to be with Protectron who seemed to have been bought out by ADTWe had maybe six months left on a contactADT says years
Hello, we verbally agreed via phone call to another two years with ProtectronSince then they have been bought out by ADT it appearsWhen we called ADT to see how much time we had left on our contract they told us four yearsWe said absolutely not that we had only agreed to two more nears and that was near two years agoAt best we had a couple of months leftWe couldn't get anywhere with the phone person so we gave upThis is why I am filing this complaint as I could not get anywhereAt no time did I sign a four year contract renewalWe renewed over the phone for an additional two years only and as mentioned that was pretty near two years ago now

After my contract expired, ADT continued to charge my account (at a reduced rate) and their policy is to require customers to contact them regarding termination of servicesEven then, they require days notice before terminationAll this without having approval or a binding contract from the client to continue servicesWho protects people from the protection companies?

ADT billing and contracts
I had ADT for a number of years, in May of my obligation was fulfilled but I kept the service
I November of I received a notice of needed upgradeI made the appointment and took the day from work to meet the techThe tech never showed and when I called I was told that the appointment was not a guaranteed dateI at that point called and requested that my service be endedI was told it would be days, December NOW the end of April 2016, I continue to get charges from ADT and notification of needed upgrade
This should have been canceled LAST YEAR!!!!!!
ADT now says it was cancelled in March and that there is a $balance owedThey are now threatening turning it over to collections
ADT refused to acknowledge that a customer is leaving and continues to invoice unjustly
I appreciate your looking into this matter
Thank You
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XXXXX *** ***
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ADT account XXX-XXX-XXXX

This company works and contracts out to liars and cheats and they do not have any integrity as a business

Billed after cancellation
I was contacted by ADT via their 800# No messages were left but I did call the number back to find out it was ADT The customer service rep said that my account was still active When I advised her it was cancelled she was able to locate the cancellation after about minutes of searching She began to advise me that I owe a balance of $100+ When I contacted the cancellation department I specifically asked if I owed anything and they advised me that services were cancelled and billing stopped
The girl I spoke with today stated that I have to wait a day period for my services to cancel I don't understand this when I was told I would owe nothing I am not understanding how I owe any past due payments when my account has been set up on auto debit for years pay over $total plus the expense of the equipment I was with ADT for years and had no issues with them until I decided to cancel as a customer I do not owe anything past Oct

Third party(unknown to me), came to set up and install a new systemCompany is claiming I physically signed a month contractI did not
ADT sent a third party out to set up and install my alarm systemI was never told it was a third party and only found out after I called to complain about some thingsOne of the issues I was having was a window sensor that constantly went off after being installedThis problem was never fixed by ADTI called to cancel the service(called the number on my billing statement)ADT told me that I could not cancel the service with them because it was through a third partyADT also claimed they didn't have access to my contractI was given the number to the third party and once I called and this third party company told me that I signed a year contract and that the only way I could cancel service was to pay the contract in fullI told the guy on the phone that I have a folder with everything the install team gave me and it did not include a co

Horrible service, Customer service hung up on me when my alarm was going off and they called meCalled them back trying to disarm it and they have literally no idea how to work their own system! Basically ended up in me ripping it off the wall because ADT Is literally no help what so everhorrible companyCannot wait to be done with them and get this contract that I personally did not actually sign but account is in my name

alarm is not detecting entry of people coming in and out of my house
I had to file a police report for damages done to my homeADT insists that the system is effective.It is not..as it failed to record and notify me of each time my ex entered my homeUsing a device that he purchased on Amazon..he walks in and out of my home undetectedI bought the system to protect my home from him
Why should I pay for something that is not serving the purpose for which it was purchased.I have had to purchased burgular bars as added protection because the system failed me

Cancelled service on 3-18-- sent acct to collection for services thru 11-04-
On 3-18-16, I called ADT to cancel monitoring services(We had no contract at this point.) I was informed to send a written cancellation to the Small Business Cancellations with a fax number ADT provided I did the same day and the fax was confirmed The last invoice was paid in the amt of $at the same time In May, they billed us for service to 8/4/ I wrote to ADT giving copies of everything but despite many letters, etcOn 6/13/16, ADT credited the acct $for services from 4/19/to 8/04/and then billed $for services from 4/19/to 11/04/ADT referred the acct to a collection agency - American Financial Mgmt, WHiggins Rd, Ste610, Chicago, IL XXXXX (XXX) XXX-XXXX Tel and (XXX) XXX-XXXX Fax and are billing $as a bal due after the credit was appliedThey just want payment! After 11/04/16, they will probably bill more

In when we first moved to our new home we contacted ADT to install home securityWe felt secure with an alarm system knowing that it would be there if anything was to happenWe just found out yesterday that for all this years our alarm did not have any communication with ADT's systemNo one ever cared to check or called or monitored, we were never told of a way to check communication until yesterdaySomething that if we had known we would have been doing every monthEach month they've been paid the amount they've asked first it was around $46, then they raised their prices to $50/monthAfter taking to them today all they want to give us is a month's creditOver $they've been paid over five years and never once do they decide to check on their customersWe feel they owe us, that what if someone had really tried to break in the night when it's just me and my children, or while we've been away on family tripsWe are very dissatisfied with ADT

We paid off our bill yet they continue to harness us and ask for us to pay for it againThey want our bank acct # and routing #We will not provide
5-calls to each of our cells a day between 5am and 10pmtext messages nowyelling and calling us namesthreatswe paidwas on the phone for 3+ hours to get resolved then phone calls less than hours later from collections again although we owe nothing!!!

I had a ADT pulse installed on 8/1/and on 8/17/my house was burglarized I understand that burglary happens weather I have an alarm or not, but the issue I have is that I did not get a call from ADT nor text messageWhen talking to the service rep, I was told that the motion sensor did trigger at 10:am, however there is a sec window to punch in the code to disarm...well the burglar figured out a way to disable the alarm by removing it from my wall and short circuiting it by dumping it in water (my sink) thus alarm is now disabledAn investigator from ADT told me that the keypad and the brain are one and the same unit Bottom line these type of ADT PULSE system has flaws and needs to be fixed!!
Now for the customer service, I have been on hold on the phone longer than speaking to a real person and have been transferred from department to department (So disappointing) The solution they have for me is to upgrade to a better unit where the keypad and the brain are separate, but at first they want me to pay for the upgrade- REALLY?!? Also if I cancelled my subscription, I can no longer claim the $theft reward guarantee because I am not a member anymore
Thankfully the sales rep who sold me to ADT was able to negotiate on my behalf and am now getting an upgraded unit, and without paying extras for the installation and still keeping my monthly dues the same

They don't "call back" when they say they will, not sure how they maintain an "a+" rating

Called ADT so that they can come out and hook up my alarm system to my new internet line They told me that I needed a piece and then it turned out I didn't need one I talked to or different agents and they all said the same thing I was on the line for hour and minutes and didn't nit get anything resolved I still did not get an appointment so my alarm system is not working